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U-Haul Moving & Storage at The Loop
2507 Government St, Mobile, AL 36606, United States
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U-Haul Moving & Storage at The Loop
Comments
Sy
Review №1

Rico was incredible!! He helped us figure out the right truck for us and was so fast and efficient. Outstanding customer service!!

Ma
Review №2

This place is a joke. I had a reservation to rent a pickup truck and I called to let them know Id be a few minutes late. Then he proceeds to tell me he couldnt honor my reservation anyways!?! What!?! He said they have had 3 trucks stolen and he didnt have one for me. So were you not even going to call me!?! Just let me show up and tell me you have no truck for me??? Not to mention the guy on the phone was not very friendly and acted like he could care less. Uhaul really screwed me over and put me in a bind today. Im on the phone holding for corporate now. What terrible customer service!

ZS
Review №3

I had two interactions with this location in the past week - both times we were met with outstanding service. I own my own businesses and know the value of good customer service - these guys are great.

Ga
Review №4

Mr. Bennie Bendross, was excellent help with all I needed. Great customer service all around. Would recommend 10/10 times.

AN
Review №5

I just want to say, I was not having a very particularly good day. I went in to purchase something and Kamesha, the guest advocate boosted my spirits so much it. Her act of kindness made me emotional. People are rude, selfish and hateful but Kamesha helped me to see all people are not that way. Thank you so much Kamesha. Lord Bless You 💜

Ky
Review №6

Bennie & LaDarius (please forgive if misspelled) were great guys & very friendly. I waited around for a hitch to be installed and was able to witness both handle disgruntled customers with class & professionalism. Bennie kept me up to speed with how the install was coming along as it progressed as they had quite a few customers come thru while I was there.

J
Review №7

Never an issue here and I rent trucks fairly often. They always answer my questions and trucks are generally in good shape. For those complaining about prices- If you follow the guidelines and understand what you are renting/paying for, then you cant have any complaints!

na
Review №8

I dont have any complain about the services we received. Yes, they need more help there, but they were very kind and helpful.

Ta
Review №9

They went and found me the truck I needed. They knocked it out of the park to get me back on the road. Thanks for supporting our troops!

Rh
Review №10

I have rented trailers from here twice. Both were good experiences. Sunday April 24th. I walked in to pick up a trailer and there was a customer already there. The woman was being very belligerent and was clearly trying to intimidate the young lady behind the counter. I believe her name was Callie . Callie kept a calm composure and maintained her professionalism during the whole episode. Job very well done.

Ja
Review №11

This is one of the larger uhaul dealers in the area they have had every truck or trailer I have ever needed and also have storage facilities on the property as well as propane refills and trailer parts and hitches for your car or truck. This is a family owned property they do a great job getting you what you need to make your move happen. The service is just as fast as any uhaul place Ive been to however sometimes there is only one person on duty so call ahead if you can you are going to have to pull that credit card out anyway to rent a uhaul so do it over the phone!

I
Review №12

Very reasonable pricing. Would recommend. Thanks, Leon for all your help and advice.

As
Review №13

No problem with getting the rental but beware of extra taxes and fees. Even when they say it would be none extra it still end up being an extra $207 added to my rental.

Do
Review №14

VERY RUDE !!!! And it’s your own kind that will do you bad!!!! They talk to you nasty and look at you funny . I’m calling corporate on them and I have their names !!! They should have better customer service !!!

Kr
Review №15

Do not go here. 1 hour late and got charged for an entire extra day. They start your time before you even check out condition of the truck.got charged $140, original price quote was $83. Could barely afford the first price. Would have just extended for an entire extra day . Lady was also extremely rude .

Sa
Review №16

Service is EXTREMLY slow!! Horrible customer service. Be prepared to wait! Suggest a different location!

Ke
Review №17

I’ll never go to this location ever in life again. the way the sales guy treated me .

La
Review №18

I will never use uhaul again.... Their $20 rental is $100+ with hidden fees

Ke
Review №19

Double charged my dad. We’ve been going through hoops to get it fixed

Da
Review №20

I, like many individuals, have been to multiple U-Haul locations including this one. Comparatively speaking this location has had somewhat longer wait times at the counter all three instances that I have used them. The location can prove somewhat difficult from a entering and exiting perspective given that you might be crossing three lanes of traffic in your new U-Haul truck if you need to make a left turn. Otherwise this location meets expectations that one might have when dealing with this company.

Ph
Review №21

On a Saturday they only have one person working

Ra
Review №22

Friendly and fast.

Fr
Review №23

Great staff

Ja
Review №24

Same as every u haul

Ja
Review №25

Ugh

Information
37 Photos
25 Comments
3.4 Rating
  • Address:2507 Government St, Mobile, AL 36606, United States
  • Site:https://uhaul.com/Locations/Truck-Rentals-near-Mobile-AL-36606/778055/?utm_source=gmb&utm_medium=primary&utm_content=778055
  • Phone:+1 251-476-6548
Categories
  • Truck rental agency
  • Moving and storage service
  • Moving supply store
  • Packaging supply store
  • Propane supplier
  • Self-storage facility
  • Trailer rental service
  • Trailer supply store
  • Used truck dealer
  • Van rental agency
Working hours
  • Monday:9AM–5PM
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–7PM
  • Friday:7AM–4PM
  • Saturday:Closed
  • Sunday:7AM–7PM
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