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Extra Space Storage
21201 Box Springs Rd, Moreno Valley, CA 92557, United States
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Extra Space Storage
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Ea
Review №1

This happened so fast and easy. One call and they can get ahold of any sister store in your area. Then boom you have found what you wanted. Thank you so much Tina!

Ja
Review №2

Had a great experience Tina the manager is awesome very clean storage

Ma
Review №3

I used the website to rent a unit, and it was quite easy to do so for a decent price. When I had further questions, I called up the office and Tina greeted me. She helped me with my questions and went above and beyond. I have no doubts in my mind that my move in to the unit will be nice and smooth. Thanks again Tina!

Ni
Review №4

Clean and..doesnt be. On your head when u walk in. Never alot of people.and. com competitive affordable prices

Mi
Review №5

Great prices! Layout is great! Friendly employees will definitely help you with what you really need. I recommend 100%.

Na
Review №6

Tina, the manager, is very nice and helpful. You can ask all the questions you need and she stays nice and give you any information you need!

G1
Review №7

My first time using storage. Tina made my move in easy. Extra Space Storage stream line my reservation over the phone. I booked everything with one phone call. Thank you Tina.

mi
Review №8

Really nice clean and secure place stafwas awesome highly recommend.

Bo
Review №9

Tina, is the kindest employee for storage Ive ever met. If shes not already the manager then she should be. My experience with extra space has been phenomenal, I wish the price was a little bit cheaper so I can keep the unit, otherwise first month is a good deal in Moreno Valley

Ri
Review №10

Very clean, and easy to open units. The office staff at the Moreno Valley location, and at the call center, were very helpful and informative.

Da
Review №11

Great service and I love the Bluetooth entry

Ju
Review №12

Excellent customer service! Always willing to help! Great clean facility also!

ca
Review №13

I really appreciate Mike at the main office for taking the time to check for me if there was a space available in Morano Valley. He contacted Shawn at the Box Springs location. Then Shawn called me and we set up my account over the phone. I stopped in and finalized everything at the office. Shawn was very helpful and professional. He made me feel very comfortable about storing my belongings at Extra Space Storage. I would recommend them to anyone. Thank you

To
Review №14

Very clean facility great customer service they made my experience very pleasant. Tina was very pleasant and helpful. Great experience especially for someone who has never used a storage before.

Ja
Review №15

Tina S costumer service is excellent she is always nice and always helpful, she always greets us with a very respectful and caring attitude. I appreciate everything that she has helped me with, making my stay with Extra Space Storage better. Thanks, By the Batice family

Re
Review №16

Excellent Service. - Tina at the front desk was very friendly cheerful and helpful. the process was quick and easy. It made my moving my stuff into storage a positive experience. Thank you!!! 😊

Ph
Review №17

Great customer service. Shawn was very helpful and made the experience awesome. I will recommend my friends to this place. Thank you guys

De
Review №18

Great place to do business with. Megan was very helpful and patient. The place is very clean and well laid out for picking up and dropping off your stuff. Thank you Megan!!!

Er
Review №19

Megan was very helpful with paying my bill and helping me get a new lock, always a pleasure coming in here !

Da
Review №20

Great customer service experience. Extremely helpful and accommodating. Tina was the best to work with. I highly recommend this location.

Mi
Review №21

Quick, knowledgeable and friendly service from Shawn!

Hu
Review №22

This was my first choice and final choice as i came in they made really easy to get my first storage unit at a really great price. Was able to move everything in on that day! Will use my entire military career.

Gi
Review №23

The customer service was outstanding. The location was convenient, the facility was clean and the pricing is reasonable.

Ha
Review №24

This place is a great location! I checked I few places out and this one was the one that catch my business. Very clean and organized.Bob gave us a tour of the place and follow up with me to complete the process.Really happy with the customer experience that bob provided us.

As
Review №25

Great customer service from the girl at the front desk! Very friendly and professional!

Yu
Review №26

I have had a storage unit at this location for more than two years now and I’ve recently noticed improvements in this facility at a time when I would least expected it. Covid has turned my life upside down but it’s great to see that the upkeep of the grounds is even better than it was prior to covid. In addition I’ve noticed improvements in the level of professionalism and communication amongst the staff. I recently fell a couple weeks behind on my payment and had the pleasure of speaking with facility’s manager Tina who didn’t berate or belittle me but allowed me to make a payment while being very empathetic of my situation. I’m glad I chose this location and I would recommend this facility and it’s staff led by Tina to anyone needing to store their belongings.

Ca
Review №27

We searched several storages. We decided to go with Extra Space Storage on Box Springs Road. We received excellent customer service from Lissette. Facility is clean and belongings are safe.

Mi
Review №28

The office is small but they did a good job of keeping it clean and safe. Manager is a sweet lady. The customer service makes you feel cared for.

Ap
Review №29

Great service and low prices! I definitely recommend.

ga
Review №30

Tina was absolutely amazing. Had an issue with another location and she took great care of the situation and Im leaving a happy happy Customer! Thanks Tina youre wonderful

Ma
Review №31

Extra space storage is a great place to store your belongings. This place is clean, well lit with great rates.Tina was very friendly and professional. Thank you!

na
Review №32

This was my first time ever renting a storage and hope all other Extra Space Storage is just like this one in Moreno Valley /Riverside CaIt was clean, safe and secure, only dealt with the staff a few times but they were always nice, respectful and very helpful.If you have to choose a storage facility I suggest you choose this oneThank you Extra Space Storage

Fe
Review №33

Bob was extremely helpful. Could not have asked for a better experience. Will recommend Bob and this business to all friends and family.

An
Review №34

Very clean and fair priced. Shawn was extremely helpful and professional. 5 stars.

H
Review №35

My First time renting here. I must say its my best choice from all the others Ive rented from. The Front desk I was treated well. Ive Seen the workers on site well mannered and Respectful. I seen a Good deal from online.called and here I am. The best thing that got me here was ever time I have had storage they were about to close 30 min after Im off work even weekends and holidays .closed.. This place is open late and most of all there open ever holiday. That was key. So thats my best choice..

Ra
Review №36

This is my second time renting here. The company is extremely convenient with auto pay and a website. They’ve made some nice upgrades to the facility since I last rented here. Office looks nice and clean. Employees working here were extremely helpful, friendly, and quick. Not too far from freeway exits/entrances. Highly recommend.

aS
Review №37

The best customer service Ive experienced for a storage place.

Ch
Review №38

Friendly staff with quick solutions. Easy to do. Very pleased.

Sa
Review №39

Leasing process was very fast & the manager and staff were very nice. didnt take long to get the storage that I needed and the grounds are faily clean. Overall good experience.

He
Review №40

Tina was awesome she was very helpful I glad I choose your storage place to store my stuff. Tina Rocks

C
Review №41

My stuff has been safe here

J
Review №42

The storage place was clean and always up to par. They understood my late fees and was understanding. Extremely happy with this store.

Gr
Review №43

This is Awesome with their Service!They called me and went over the different sizes of storage units they have.They were Kind and Courtesy & very helpful, Braden made my signing up with them awesome with his helpful instruction, thank you once again for being so helpful.

Ho
Review №44

I just rented a space, reserved online but then upgrade to a bigger space on-site. It was an easy process, Lissette was super helpful and knowledgeable! She showed me the different sizes available so I could make the best choice. Paperwork was a breeze, and finished quickly. This is an excellent site, its newer, clean and well maintained. The interior of the space was great and clean. Overall an excellent experience. Thank you!

Ti
Review №45

Great Customer Service ! Very clean environment! Thanks to Bob he was very helpful ! 👌🏼

Sa
Review №46

Only giving it a 4 bc theres always room for improvement, but definitely recommend this place. Easy access and secure.

Ri
Review №47

Clean facility great prices and quick process.

Ha
Review №48

Tina has awesome customer service and was a great help . she was very polite professional and understanding I wish more companies had employees like her... Thanks Tina on Box Springs rd

Je
Review №49

Great Costumer service.

Ja
Review №50

CSR was friendly,quick and the storage was clean and so was the whole facility.I will be happy here.the only thing was the office area was hot. I think think the A/C was not working properly..giving you 4 stars🙋

ro
Review №51

Its been great every time i made a misteak on line they were there to help.and when igot there they were very helpful.

Ma
Review №52

Great customer service, easy move in!

Mo
Review №53

Customer service was excellent....

To
Review №54

The unit is exactly what we needed. Paul provided excellent customer service by answering all of my questions and quickly processing my agreement. Thanks Paul!

SN
Review №55

I reserved a storage unit here and went into the office and met with Bob. He really was very helpful by explaining the paperwork, showing me the storage unit I rented, going over the costs, etc. The facility, inside and outside, are very immaculate and spotless. The facility is in a safe area and not hard to find. Bob also informed me if I needed anything else, to contact him and the on-site manager. He was very nice and polite and patient. I recommend this place, if youre in need of a storage unit thats safe, affordable, and the customer service is top-notch.

Br
Review №56

Storage is nice and clean. Customer Service was great

gl
Review №57

Friendly, courteous, professional

Jo
Review №58

Very clean storage and I feel my items am storing they are very safe.Employees are very pleasant and answered my all questions. Very nice storage and I would and have remended to all my friends.

Ra
Review №59

Great place to store furniture, friendly employees and reasonable prices! Would highly recommend. The only thing I would suggest would be to get a restroom for customers.

Ms
Review №60

Bob was most helpful and professional. Experiencing a death in the family was very hard to deal with but Bob made our experience with this particular storage facility a great one. He absolutely catered to our needs as a family in our moment of grief and even made exceptions when he could. I would definitely recommend this facility to anyone with storage needs. What an awesome business!

Cl
Review №61

I searched high and low for a place to store my college students belongings for the summer. Every one just said Call back 2 weeks before you need it.Lizette at Extra Space was the only one to actually hear me and said she would do her best to make sure we got what we needed when the time came. I continued to check in affirming we were coming.When we finally arrived, HoneyLynn was so helpful and let me see a few units before deciding which one we would take. We couldnt be happier to be at Extra Space in Moreno Valley. Thank you all!

Ju
Review №62

Lissette has awesome customer service; she made me feel welcomed from the second I walked in the office. She went over all the prices with me and helped me find the best option that works for me.

Ge
Review №63

The best place. The best workers.Periodt.Excellent workers and very professional.Periodt

LE
Review №64

Ive been here for four years and love this facility and the manager Lissete. She has been a great help. She was the first to help me n d just helped me get another unit. It is great seeing her after all these years.

Ja
Review №65

My storage units were accessible. The facility was in great condition.

Vi
Review №66

Great customer service from the first call to the first visit at the property. Very helpful! Melissa was a big help on making my decision on the size of the storage unit. Definitely happy with my decision to go with their storage property. Thank you guys for your help!

Mo
Review №67

I just got a 10x10 unit at this place and i am happy. Bob helped with paper work and was very friendly and helpful. He had an excellent customer service. He showed me the unit and it was clean. I highly recommend this place to anyone in search of storage units. Thank you Bob!!☺

Da
Review №68

Ive had my fathers belongings stored with them for almost two years. I always was greeted courteously and professionally. All my questions were always answered, and messages returned promptly. I will definitely be using them again.

Az
Review №69

We had an awesome experience with Bob the assistant manager. All of our questions were answered to the best of his abilities plus more. We were able to get a storage unit at an awesome price and location. Thank you again Bob!

Ge
Review №70

I’ve driven past this spot for years on my way home, so when it came time to find storage it was the first place on my mind. And after some online research, I knew based on the stellar reviews it would the prefect place to go.I came in today and spoke to Lissette, who was beyond helpful. She took the time to show me and my friend the property and answered all our questions with ease. The property was clean and well maintained.The rental process was easy and Lissette again, answered all our questions and made sure we understood all the terms of the rental.We had an excellent experience. I’m glad we decided to go with this storage location.

Ch
Review №71

Bob got all my storage handled with ease and no worries. Here at extra space they have all the items you need to make your move a breeze. Come on down and give them a visit next time you need to store something.!

Ro
Review №72

I went looking for storage and got so much more. The representative there, Thea, was very professional and helpful. She showed me the property and it was very clean and secure, much better in every way than the other storage facility I went to before coming here. I would definitely recommend this storage facility to anyone who needs storage. Great job, thanks!

Am
Review №73

Braden was awesome, extremely helpful!! He has awesome customer service.All staff we interacted with was very helpful, we needed a storage space in very short notice and everyone was very very helpful.

Ho
Review №74

Customer service was amazing! I was given a tour and was given all the details to were I can understand them. I am pleased with my experience and price.

Jo
Review №75

My unit was vandalized, I informed the office and was told other customers had the same exprience. The lock was still on the unit door and items were missing.I told the clerk in the front office, she was told by other customers. So if you were aware of the problem, I never received notification by email and/or letter. She said she had just come back from vacation. No excuse. On several visits after to remove my items, customers stopped me to ask if my unit were missing items like theirs, yes it was. The stories they have told me is so strange.If you have a unit, take pictures, video, inventory your unit, file a police report, notify the better business admin. They must be held accountable. Good luck.

Ke
Review №76

Lissette was a great help! She answered all my questions and was extremely helpful! Highly recommend anyone to work with her if interested in a storage unit here

Jo
Review №77

Person helping me was Crystal. Visit was short, sweet, and to the point. Helped me out with the details in 5-10 min, found out my storage spot simply, and discovering the first month being free was pretty sweet. Overall, pretty good service.

Ci
Review №78

Everyone Lassette is always very nice accommodating and professional. I really enjoyed my time here.

何嘉
Review №79

Thea the assistant manager is the person that will make your day, let along getting the service with her.So Patient and nice.Its really the reflection of why ExtraSpace will success, because of the well trained-staffWhen she was showing us the storage space, she even turned off the A/C in a hot day of 107 degree.This kind of thing will really make you think as to why dont You have employees like Thea.

An
Review №80

Great customer service!! Braden went the extra mile to ensure that I made an informed decision.

Wa
Review №81

Lissette was very helpful for our storage needs. Storage containers are very clean and spacious for the pricing, which is excellent.

JT
Review №82

Top notch service from Braden, he’s awesome. Property has 24hr security on site. They make you feel at home here, I’m alway comfortable.

Ak
Review №83

Vanessa was very friendly and helpful. She helped us get setup quickly. And answered all our questions efficiently and nicely. Id recommend this place to anyone

Do
Review №84

Extra Space Storage was a great place for all my extra stuff. The unit was clean, the property well managed and I had no concerns about security. On the few occasions I needed to talk to the staff, they were very friendly and accommodating!

Al
Review №85

Ive been a happy customer for 5 years now, and needed a second unit. I came back and was helped by Ms. Lissett T. Got my 2nd unit @ a great price and will definitely recommend this storage facility to anyone who needs extra storage. Thanks

Vi
Review №86

Great place and friendly staff!

Yo
Review №87

Opening a new unit today. Have used these guys several times over the years and my stuff is always in great condition. The people are really nice and the property and unite are very clean.

Ta
Review №88

Lissette was amazing! Super helpful and knowledgeable in helping us figuring out our need. The prices are great for the storage space. I would recommend coming here and using them even for short term needs such as ours. Great customer service Lissette! Thanks you.

Ed
Review №89

Great service. Explained very well about the process, fees, and all add one. I appreciate Liss and Braden’s help! Thank you!

He
Review №90

Great place to store items! Friendly employees and great at explaining procedures and payments. Amazing work!

Jo
Review №91

Wouldnt even dream of going anywhere else for my storage needs. Brianna is fantastic, she made me feel secure with my rental. The facility is clean and beautiful. And great deals! Cant say enough good things!

Ye
Review №92

Excellent service! Thanks Braden for all your help! You have made our move EASY, and clear on pricing!

Ma
Review №93

Fast, friendly and helpful. Good location well managed and secure.

Pa
Review №94

Im posting this review after having a 5 x 10 unit foe 4 years. during this time i wirnessed several break ins near my unit. Ive had 4 increases in price. October 2019 my unit was robbed by a client (moving out ). I followed the rules, police report ect..., I thought it odd at the time to have to purchase insurance for a secure storage facility. Im glad i did, i had to use it. I recieved 1/3 of the value of my things. However the valuable things were personal and they could be valued so i received nothing. DO NOT PUT VALUABLE ITEMS AT EXTRA SPACE. overflow only....i need space however it probably would be safer somewhere else. According to M.V. police we have doorbells cametas that work better.my experience with extra space has not earned confidence, and is expensive.

JA
Review №95

Lysette did a great job showing me different options available, she was very thoroughly explaining the procedures to get in and exit. Great price and great service

Ai
Review №96

Braden is great. He was happy when he saw us. He made it easy for us and gave us a great deal.

Qu
Review №97

Great customer service.

Ta
Review №98

Came in today lissette was very helpful and sweet. Also they are very affordable. Couldn’t be more happier definitely recommend

As
Review №99

Brianna is really cool and helpful. Had an easy set up and great conversation with her since were both from the 714. Would definitely recommend extra space to anyone who needs it around here.

Mi
Review №100

First time renting a unit but had a Great experience, affordable prices and great customers. Looking forward to store my belongings

Information
38 Photos
100 Comments
4.9 Rating
  • Address:21201 Box Springs Rd, Moreno Valley, CA 92557, United States
  • Site:https://extraspace.com/storage/facilities/us/california/moreno_valley/501574/?cid=org%3A%3Amaps&utm_source=google&utm_medium=organic&utm_campaign=org%3A%3Amaps&y_source=1_ODIzNTk0NS03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 951-788-4389
Categories
  • Self-storage facility
  • Moving and storage service
  • Moving supply store
  • Storage facility
Working hours
  • Monday:Closed
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–1:30PM
  • Saturday:Closed
  • Sunday:9AM–5:30PM
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