I got a new phone. It took about an hour and a half, as there were only two employees in the store. Ricardo helped me and did a great job. He was helping multiple customers at the same time, working very hard. He deserves a raise. There are some things about my new phone that I have not been able to figure out, and I wish I had had more time with Ricardo. I may go back next week if I have not figured things out by then.

I just had a delightful shopping experience with Monica! She helped me acquire and set up two new phones, and we came out ready to go! She was not only efficient and professional but we had a wonderful conversation about our cats as we waited for the set up process. Time went by fast, and she was patient and kind! Truly an asset to the company! Thanks for all your help and support!

Staff was knowledgeable and worked to get me the best prices they could.

Kirk was great! He had my new service up and running in no time. I am so glad that I am a new customer and have chosen AT&T for my wireless service. He was proficient and definitely knew what he was doing! Thank you Kirk!

We worked with Donna today and had the ✨BEST✨ experience we’ve ever had getting a new phone. She delivered amazing customer service and found us the perfect phones to suit our needs. Donna was personable and efficient and we will be sure to ask for her by name for any of our future phone needs.

Everybody in this store is super nice and always working on getting you the best deal. I was specifically helped by Donna and she did a wonderful job and made the process easier for me to upgrade my phone. Thanks Donna!

I recently went to the Moscow, ID AT&T store after spending 2 hours on two separate occasions in a different AT&T Store, trying to get my new phone service fixed. I was helped right away within 10 minutes of entering the Moscow store by Employee Kirk. Kirk explained my plain and fixed the issues I was having. Kirk had the patient to walk me through the process and make sure I understood my plain and bill. It is employees like Kirk that make AT&T a great phone service I will make Moscow, ID my go to AT&T store from this point forward.

My phone recently broke and Kirk and Monica were awesome. I always appreciate honest/helpful employees. I felt like I was talking to a friend. I moved here two years ago and every time I walk into this AT&T store I walk out a happier person.

I damaged my cell phone and needed a replacement. Kirk H., covering the Moscow ATT location alone, did a great job of serving me and the other customers, while not becoming flustered. I appreciated his professionalism and attitude. George Canney

I went in to this store today to set up an account and was hopeful after reading past reviews. I was greeted by a male representative who told me I needed a mask to be in the store. I am fully vaccinated and was under the impression that att has a policy that masks are no longer required for individuals like myself. After leaving, I checked the website to review the policy where it states otherwise. I did not like the way I was treated and will be taking my business to Pullman.

Kirk & Monica have been great to work with. I’ve had some trouble some experiences with online customer service in the past and these two were professional, knowledgeable, answered all of my many questions and helped me with adjusting my service. They’re a pleasure to work with & have restored my faith in the brand.

We recently had to purchase a new phone. The staff at this location is outstanding. Our kudos go especially to Kirk, who went above and beyond customer care expectations and delivery. Thank you!

Went here to upgrade my phone yesterday and switch plans. They couldn’t have made it an easier experience. They gave me a ton of info on easy discounts to get, and took the time to walk through everything clearly and thoroughly. The representative Kirk was great, extremely personable, and even stayed 20 minutes past closing time to help us out. I would absolutely recommend this store!

I’ve been with several different providers and by far AT&T has the best coverage. Plus their in store service is amazing. I will shout an employee at the Moscow location her name is Monica and she is so amazingly, patient, friendly, and helpful!

We just got the best deal, and he explained all the small stuff without losing steam. 100% would recommend this store. Kirk is the BEST!

I worked with Ricardo and Monica this weekend and it was a wonderful experience. Both were extremely professional and explained everything to me. They took the time and had patience with me while I found the perfect case for my new phone and when I had any questions, they answered them. Monica also helped my son find everything he needed for his products too. I also loved how they followed Covid protocol but still made us feel welcomed. Great experience all around!

Planned to just inquire about AT&T’s services when my husband and I stopped by on Saturday, April 17th. We were immediately greeted by Kirk... within less than 5 minutes we were changing our service from a well know competitor to AT&T. The entire transfer took les than 1 hour and was the least painful phone plan change process we have ever had. I cannot say enough great things about how professional, efficient and friendly Kirk was. I am hoping for a very long relationship with AT&T... thank you for making our decision to change phone service a great one!

This is the BEST store I have ever been to! All of the staff is amazing and friendly! I am not very tech savvy and these people are ALWAYS ready to help me in any way they can! Now I am able to utilize my devices because of the help i have been given. I appreciate ALL of you! I dont know what I would do without you. Seriously, thanks!

Wow as if any of their 5 star reviews are actually real. If you look at how many other reviews these people have done it’s 0. Like they only created the account to give them a good review. AS IF. Do not waste your time here people. They don’t help with anything and all they care about is benefiting themselves. I had the WORST experience here. Ended up driving to Pullman where it felt like they actually wanted to help me. Save yourself time and disappointment and just do as I did and drive a little further. Any other store but this one.

I ordered my new phone through AT&Ts website, and unfortunately there were some issues in setting it up. I visited the Moscow store on 2-3-2021 and had a great experience. It turns out the SIM card that was sent with the new phone had some issues, and this was replaced at no charge. The guy who helped me also reviewed my plan and let me know that I could get more services, for less than I was already paying, if I switched to a different plan. He was incredibly helpful and patient -- I will not hesitate to return to the Moscow AT&T Store the next time I need an upgrade or have a problem with my phone.

Monica was really nice and extremely helpful! I felt like I was actually learning about products instead of just being talked to. I got lots of insight about different types of apple products from Ricardo! All in all visiting this store was a very good experience.

Emily helped us get what we wanted for the price we could afford. Other employees in the store helped answer questions about products while Emily was setting up new phones. Even though coverage may not be what we would like, the cost and customer service keep us with AT&T.

If I could leave more than 5 stars I would!! This store is absolutely the most helpful AT&T store I’ve been to. Ricardo and his team always make sure I have everything I need!! It’s definitely a well managed store, and I will always recommend Palouse Mall AT&T!!

The moscow at&t store is amazing. The staff there are awesome. I needed help beyond belief lol and Kirk was there to help immediately. He did everything quick professional and was friendly and kind. I explained what I needed and he did everything. Im beyond pleased with my service. I would highly recommend them to anyone and everyone!!! :)

Helpful and knowledgeable. Store was clean and bright. Would encourage a visit!

I had the BEST experience at the Palouse Mall AT&T. The staff was friendly and treated me like I was Already part of the family. I can’t stress enough about how important it is to feel appreciated as a customer and consumer.If you want the best AT&T experience Ricardo and team will take care of that.

I bought two phones from Emily. She was very nice and easy to work with. She explained my options well and finished the transactions as fast as humanly possible. Thanks Emily.

Pretty terrible customer service. When I walked in no one looked up from their phone to acknowledge me and I was the only customer in there. Pretty sure that IS in their job description. I had questions about some charges on my bill and the guy said he wouldn’t be able to do much before I EVEN explained! I asked for the manager and then when he FINALLY came out to help I said if he couldn’t help me I’d consider switching to Verizon. He replied with “want your account number?” I ended up calling customer service and they explained what I needed and offered me a measly $15 credit for my trouble. Then they said they’d forward my complaint to some company that runs this place (it’s not AT&T!?!). Never got a call or anything from those people. Overall the vibe was hostile and unwelcoming.

Representative was very friendly, helpful, and informative. Went in with a phone issue, he was able to fix the problem and also review our account and answer our questions.

Excellent service, and friendly staff. Moved over from Verizon to AT&T, and couldnt be more pleased with the folks at the local store. Thanks Kirk!

I have been going to this store for a while because it’s really the only option in the area. They almost always direct me to go online to make changes or upgrade. I’ve had them add insurance when I didn’t want it and bully me into buying things I don’t want or need. It’s actually become a joke in my family about how one of the most inept employees (Ricardo) is now the manager. It’s as though the leadership at AT&T said “who is the most backwards and incompetent person in the store? Ricardo? Let’s put him in charge.” I will say they get 5 stars for directing you to customer service for help. They’ve really nailed that. If you’ve forgotten the number to call customer service go to this store and they’ll help you. You may have to wait for them to finish texting to tell you, but they’re never wrong.

Excellent customer service! We came in late and the sales rep stayed late and was very knowledgeable and helpful.

Upgrade to iPhone 11’s - Terrific Experience - We are lucky to have such a well-managed store locallyOn Sunday, October 18, 2020, my husband and I went into the AT&T store in Moscow, Idaho to upgrade our iPhones. I had been price shopping for iPhone 11’s and I had been told over the phone that we could upgrade each phone for only $5 a month by trading in our current iPhones. Since the AT&T store in Moscow has always provided exceptional customer service I wanted to give their store credit for the sale rather than doing it online.When we arrived, Kirk greeted us at the door and sat down to help us decide which phones to get. He immediately noticed that my husband worked for the University of Idaho and he let us know that AT&T now offers an even better discount for University of Idaho employees. Initially, when he attempted to set us up with iPhone 11’s, the system showed a much higher monthly rate than the $5 that I had been quoted online. Kirk investigated the $5 a month offer (with trade-in) and eventually, he was able to get it through from his end. It took diligence for him to get us the rate we had been quoted online. He could have just walked away and told us that it was not available but instead he stuck with it and got it done. He is a very dedicated customer service-oriented employee. He even managed to add phone insurance for each of our new phones for only a few dollars extra. He made sure that we were completely satisfied before we left the store.In addition to Kirk’s amazing customer service skills, while we were in the store he had to deal with another couple that was being extremely difficult. We were impressed with his tact and professionalism in handling the situation. In the end, he was able to defuse their anger and get their phones taken care of as requested.Kudos to Kirk for taking good care of pleasant and also not so pleasant customers.

Great store and knowledgeable workers. Monica was super helpful, took time to answer all of my questions, and was very personable - overall fantastic customer service! Will be coming back in the future!

By far the best experience I’ve had at this store yet. Premium customer service and walked out with a new phone while paying less for my service. Thank you!

I’ve been a long time customer of this particular AT&T store and have always been impressed by their friendly customer service and willingness to go out of their way to answer my questions, troubleshoot technology issues (even though I don’t think that’s in their job description?), and make sure I was paying the least amount possible for my plan. Great experience every time!

This is such a great store with a very helpful staff. I always appreciate the time they spend with me when I come in to buy accessories and other items.

If youre looking for a new phone or need assistance with your current plan, definitely head to this store and ask for Austin or Caleb! Theyre super knowledgeable and willing to help as much as they can. Ive always had positive interactions with this store and the staff, and I always appreciate the help they provided. Highly recommend!

We had a great experience. We got the AT&T TV and the three gentlemen working in the store were all so helpful in getting our equipment setup and answering all our questions. Than you so much Ozi, Ricardo and Caleb. You guys are Rock Stars!!!

I have been a customer for over 10 years and the staff continues to impress with their friendliness and outstanding customer service!

Staff is extremely helpful and knowledgeable!! I have gone here for years and appreciate every one of them!

The staff tried to give me the run-around twice. They claimed that the phone I was trying to upgrade was on a pre-paid plan and tried to claim that it wasnt on the plan that it is on. Not only was I able to do everything online, but the staff was curt, insincere and unprofessional. At no time did they bother to look into my information in any detail, and all they wanted was to sell me a plan I didnt need.

The staff was more interested in another co worker than me, I ask him a question and he said I dont know, maybe you would like a different phone, hmmmmm, 999.00, I dont think so.

Great srr te aff and customer service!!

I made the mistake of buying my phone at a Walmart. The set up was not done correctly and after several phone calls and more headaches I finally drove to the Moscow at&t store where the manager “Austin” I think? He truly turned my entire mood and attitude 4 the better. More helpful than I could of hoped. Very courteous very professional! Thank u

I always look forward to going to the Palouse Mall ATT! They are super helpful and a pleasure to work with!

Awesome staff! Awesome store! Had a wonderful experience with everyone there!!!!!

Always a great experience!! Friendly, knowledgeable and patient.

Great experience and knowledgeable staff! Kirk helped me get my account set up and transferred from another carrier!

Kevin is always fantastic every time he helps me. He goes above and beyond what is required by your company, and you are lucky to have an employee like Kevin.

Emily and Tom went to great lengths to help us purchase a new iPhone at the Moscow, ID AT&T store.However, it shouldn’t be so difficult or time consuming to purchase a phone by payment in full. This is not The employees fault, but the fault of the division or company now running the stores.

The Palouse mall at&t store is the best!

FYI, I dont think your phones are set up. Every time Ive called its gone straight to voicemail and Ive never received a call back. Great in person customer service, but its frustrating that a phone store wont answer their phones.

I am usually greeted immediately (the greeter is the best employee in the whole store). And then I usually sit and wait for another employee. Last time, I waited an hour and a half before getting up and leaving. I sat and waited while first in line for over an hour and watched everybody behind me get helped instead.Nobody bothers to approach waiting customers at all to let them know what is going on or to give status updates. Ive seen employees literally walk out of the store and come back later with food and disappear to the back leaving big groups of customers just hanging out in the display room waiting. Employees never check in with a simple we will be with you in 5 minutes to let you know that you havent been forgotten.I dont know how many hours that I have blown in this store over the years waiting for employees to help me. I want to hand them actual real money for products but they dont seem to care at all. All they have to do is hand me a phone in a box. That is all I have ever needed, but it appears to be too much to ask for.Ive been with AT&T for over 15 years now. Maybe it is time to jump ship.

Definitely better experience than Verizon or Sprint. Sales people have always been helpful to the best of their ability. They can be pushy but I expect it in a place like that. You have to go in with the mindset that they get paid more when they sell more. But theyve always been helpful with us. Ive have plans through all four major cell services and although I prefer T-Mobile, At-T works just fine as I will never go back to Sprint or Verizon.

Donna is great!!

Friendly service despite a couple of hiccups getting set up with a new prepaid phone

Just make sure anything they promise you gets written down somewhere. We just switched and within a week already had something they told us taken back and changed.

We love caleb he is always sweet honest and very helpful we absolutely wont go anywhere else as long as caleb is their

Please do yourself a favor and do not go to the Moscow location. They will lie to your face to get the most out of you. They refuse to help or problem solve on tech issues as well. Take the extra 20 minutes to drive to the Pullman location.

Amazing staff! I cant say enough nice things about them. Donna was a life saver. Thank you!

Store is awesome and the employees are great!

After reading all the reviews, I was hesitant to do business with this branch. I called twice before I went into the store, and on both occasions, my call was answered immediately. When I got to the store, I was helped immediately, and I couldnt ask for better customer service.I had my son with me, and as soon as we got to the there, the employees were happy to show him how to play games on the devices on display. He started to get antsy after almost 2 hours of organizing my accounts, so they got the remote for the TV and let him put on cartoons! This was by far the most kid friendly shopping experience I have ever had!Even the staff that I did not work with were very friendly and happy to converse with me. My situation was more difficult than most, because I was switching carriers while one person on my plan was across the country. Kevin worked with me to be sure everything went smoothly, and answered all my questions. I would not hesitate to send any and all of my friends and family to see him for their wireless service needs!

Wasted 3 hours here. For nothing. 3 hours. 3 hours of just wasted time. Ozi is friendly but not effective. For hours, he said they run using transunion, then said they run using Experian, which has been hacked on my side. Total waste of time with Ozi.

They were very busy but fit me in surprisingly quickly! They activated a sim card, had it in my phone, and let me out the door in under five minutes. Very good service.

Very kind and very understanding a senior

Austin and Caleb were great!

Always helpful and friendly!

Staff doesnt care about troubleshooting issues. They only care about selling iPhones and DirecTV subscriptions. I only do business with them because AT&T is the only national carrier that serves my town.

The sales associate was very open today about not knowing what to do to fix my phone, but he heard me out and actually found a setting in my android that was similar to his iphone and saved the day (so far its working again!) Nice guy!!! Thanks. Saved me a trip or call to tech support for now :)however, when I purchased the phone, I expressed interest in a windows phone and was scoffed at by a different sales associate. Now Im stuck with a phone I dont like...stick with your instincts.

Kevin did a great job transferring my phone number to ATT

These guys are the worst. Sold me a couple of prepaid sims which worked on the day of the sale, then stopped working for the rest of the month. The customer service and tech support are convincing me that the issue is with MY PHONE..!!The store in Moscow was all too happy to sell me the sims and just leave me hanging. No accountability whatsoever.

Told us we would have coverage. not true. had signal maybe 1/3rde of the time. then they wanted $150.00 for a microcell to hook us up for the service we were already paying for. after 4 days we canceled and then they charged us $70 restocking fees for the phones we couldnt use on the service we couldnt get.then they tried to charge us $1222.80 because someone didnt file the paperwork canceling our account.or that we returned the tablets that were part of the package.not customer service at all. we hate our customers service is more accurate.

Usually the store is very busy and you can hardly get waited on, this time there was only one other customer and it took forever to be waited on we even left and came back. They did solve our issues of which was very great

Good service. Clerks were kind, and they explained me well even I wasnt good at english

Worst customer service I have ever experienced. Waited 40 minutes without getting so much as a look. They will sign you up for the more expensive plan just to screw you out of some money - even put my name in wrong.

Quick, informative service. Whenever I have a problem, they are able to help.

Ozi and the rest of the staff really bent over backwards to get me what I needed when my 5 year old phone stopped working right before a phone interview and I needed a speedy replacement.

Great people very knowledgeable loved it better than Verizon

Good plans and helpful staff. Slightly pricy compared to some less known carriers.

I waited for 40 minutes for a sales associate to help me, and had to leave because I was going to be late for work. I checked in immediately upon arrival, but watched everyone else who came in after me get helped first. Not one sales associate approached me after check in. Nobody who works here has a sense of urgency.

I got 2 lines from this center. One line ported from H2O to AT&T and another one was just new. The officer in charge was very friendly and help to accomplish the process despite we forgot our account no. for the H2O line.

Sucky sales associates. when in to try to get a prepaid phone and no one would come and talk to me so i left. i would never get a phone from that store even if my life depended on it.

I went into this store on Tuesday so that I could try and switch to a newer samsung phone that I had bought second hand. We were greeted with a smile and prompt service by a gentlmen named Ricardo and he was not only extremely friendly, but professional and obviously knowledgable on the subject at hand. He tried (and succeeded!) for over an HOUR to fix my problem(s), knowing darn well that i would not be buying a new phone/ contract while i was there. Outstanding 5 out of 5 service all the way through from a friendly, knowledgable staff!

Walked in expecting to buy a new phone but employee saved me from an unnecessarily big purchase with a paperclip and a can of compressed air.

Accessories are very overpriced. There always seems to be 2-3 employees per customer there. sometimes I dont like to be hovered over. But overall good customer service.

Helpful, easy to talk with, have answers, good people!

I went in to unlock my phone with specific instructions from an online support help. They refused to help or even to look into it.

Staff was helpful and they were nice

Nice and friendly helpful too.

They have always been very helpful at this location, though the wait times can get absurdly long sometimes.

Ask for Ozy hes the man

Good customer service

Quick and efficient service

They are always too busy to answer my call, when I call.

Horrendous service and absolutely awful hidden fees.

Bad rude lame customer service, my wife and I we tried to get a new company since t-mobile sucks in this area but the salesperson was busy talking with his coworkers when we try to get information about contracts and cellphones if u dont like your job get other one

Customer service is despicable.

Terrible

Highly recommended