I rent from U-Haul fairly often, mostly trailers. I had a really good experience on this particular visit. Darrion was very attentive to my needs and also seems to be a very good-natured person... he was friendly and light-hearted well he was getting my paperwork together and hooking up my trailer.. A trailer is a trailer, people are your asset!

After reading all the bad reviews I was very afraid. What i found was far from the reviews. All the employees were courteous and helpful on the phone and in store. I picked up my rental from them but called ahead to confirm they had a mattress bag. When I got there they also helped save me some money by moving my return to a different location. Great experience for a not so fun event of moving my moms estate.

Get your propane refills here! Very professional, loaded my 100 lb tank on and off truck for me, and were polite.Thank you U-Haul!

Truck wouldn’t start after we unloaded. It was acting like flat battery. I Called Road side assistance but no one would answer call for 30 minutes. So decided to go through online chat. It took them over 3 hours after requesting help to get in touch with me. Thank god it happened at home.

After reviewing the other reviews I assume the majority of decent to good reviews were done by employees. Rude customer service and a lazy staff. Called multiple times to make sure my schedule was correct because they changed the time on me twice. The Automated service had me on hold for nearly an hour so I gave up on that and. Got down here and their installer(s) were behind on SCHEDULED installs so instead of waiting 4 hours for a two hour job I canceled and left. Now for shoots and giggles I called the store in the parking lot and was put on hold watching inside two employees are texting on their personal phones and one guy is playing Pokemon Go. Dont waste your time or your money on this location. Its only here to take advantage of the college kids.

This UHaul has the RUDEST group of people working there!! Not helpful and not friendly. They should be grateful they are convenient and have propane available from time to time because that’s ALL they have going for them!!

Frequently rent trailers here for work. Everybody is always cool.

Rude employee was not nice to my mom and I. Go elsewhere. U-Haul is a good business but not this location. 1 star for trying and a second star for us being able to complete the return. The guy here needs a new job.

Employees are very rude! Out of town just needed a dolly for literally 30 minutes but refused our service because we didn’t have a mask. The employee was very very rude. And let’s mention the “mask” the employee was wearing was basically a shirt over his mouth, as if that is going to protect anybody! Sheep!

Save your time and money to rent elsewhere. I went inside to pick up my uhaul and they would not let me in due to not having a mask. Understandable, I had someone drop me off and left my mask in my car. As I stood on the sidewalk in the cold weather the lady came outside to then proceed to remove her mask a couple feet from me to tell me I needed to complete my reservation online. What’s the point in having employees if I have to do all the work to get the truck? Also, what was the need to send me outside with no mask if you aren’t going to wear yours either? As I sat in the cold on the sidewalk to finish the reservation and then waited to be approved by sending drivers license photos to corporate, the same lady employed by uhaul was standing beside me scrolling through Instagram. Wth is going on with these people? This is the worst I have been treated in a place of business in a long time. Terrible terrible terrible

Great team of professionals. They made sure I was safe and sound before I left the driveway with my trailer. They were ready for me before I arrived.

Awful awful awful. Take your hard earned money and go elsewhere. This place does not value customer care.

Excellent customer service. Went out of their way to help us when we were in a bind!

Absolutely the most unprofessional people I have ever met the general manager lady sat there behind the counter and told me it was my fault I didn’t check the truck to make sure it was clean I sent all my pictures to their corporate office of a nasty gross truck they rented to me but there was a even bigger issue that I won’t even get into don’t rent from here ever they will screw you over and lie about it!!!And then tell me when the corporate office calls them they’ll deny everything

So reading a handful of the reviews here about friendly and fast service....not really sure where they went.My experience; no smile, unprofessional, no appreciation, rude, and the list goes on. Now I dont expect 5 star service necessarily but at least look at your customer when you are speaking and show just a little appreciation for spending money. I will 100% go to a different U-Haul location next time.

When I came there and get installed the wire on the truck and really this employee do nothing have had a appointment really no sense for have appointment for it and can fix right there and this place no good for the customer to get fix right there don’t make Andy sense do anything be a lazy day what a co. No good

This place even the manager they are unprofessional very bad customer service Ill never go to this place its long story

Returned a U-Haul truck after moving my daughter to MTSU. Quick and easy drop off. The best part was when I found my son left an expensive pair of wireless headphones in the truck. We returned to the store several hours later and the team knew who I was and promptly returned my sons headphones. Kudos to this U-Haul location!

Be careful with these people. I took pictures of odometer and fuel level on the truck I rented and they completely lied about the mileage and fuel level when they “inspected” it for the returnFOLLOW UPI spoke with the company marketing president, Jeff Porter, about the issue and he was very friendly and GREAT to deal with. he dealt with the issues I had and the problem was resolved. HOWEVER this location is still receiving a poor review do to the fact they were very rude and could not be dealt with in a civil manner.

Price of PROPANE is a FRAUD, they told us they complete within local markets. So I purchased two tanks, $51.00 later when I said I thought it was high, I was told oh its $3.64 a gallon. After contacting another local propane vender I was told they were only $2.49 a gallon. When I went back to U-haul for an explanation, they completely changed their story and said, oh well we dont compete with the local market. STAY AWAY, I got screwed. Go see MFA Oil 10980 Franklin Rd, Murfreesboro, TN 37128 for cheap propane refills

I have used this branch for trailer rentals 6 times over the past 3 years - the most recent this week. They have always been great to work with. They are courteous making reservations on the phone, helpful when I am there, and Im always in and out in good time.

Review is for a hitch install. I made the reservation online and pre-paid for the hardware. I arrived a few minutes after my scheduled time and ~45 minutes later I received a text message that the car is ready. Everything was smooth and I had no issues. Thanks Travis!

Awful experience, there is no consistent customer service. Rented a truck and was told I had to have it back early (before 7am) the next day, less than 24 hours of my scheduled online rental time. Made several trips to return the truck only to be told it wasn’t due back yet, causing me to add unnecessary mileage. They changed the rental time without notifying me taking up my actual time I needed the rental to get the things done I needed to. They have several different people working on your rental file and none of them are in contact with eachother leaving a very confusing and frustrating process, so if you like to be thrown around and told completely different things then this is the place for you. They never gave me a final service bill/receipt but made sure to charge me an unnecessary and non agreed upon amount after I left. Wasted even more of my time talking to customer service and the local manager who stumbled over his words and couldn’t give a reason to the inconsistencies only tried to pin it back on me any way he possibly could. First and last time I’ll be using U-Haul.

Rented a 26ft truck and rain was leaking through the roof the whole time. I had water everywhere!!! I paid 176$ for this terrible 24hr experience. Also briefly asked about a firefighter discount and the guy laughed at me. Save your time and money.

The lady with red hair and glasses was very rude she’s the lady in the pictures on the page and they tried to say I owed them $135 and I had never rented from them. You have to be kidding. So she says I refuse to rent to you, like really? I go to another location and they said they get a lot of customers that come from there saying she’s rude! Go to the dentist and get them teeth fixed and maybe your attitude will be better then!!

Have rented from this store twice for a 600 mile move. Both times I ended sitting on the side of the road as the trailer had tire trouble. First time the rubber peeled off and had to wait from midnight to 4 a.m. on a deserted highway in the rain. Second rental got a flat after 200 miles. Going on a 2 hour wait and still no replacement in sight. 2 for 2. Compensation? Hello, UHaul?

Questionable. My friend used it for moving and we had issues with the truck. Good location.

I have never taken the time to leave a negative review before. However, our experince with this Uhaul location today has left me feeling upset and unable to stop thinking about it.We were told on a Saturday morning that there were no trucks of any kind available at either location near us in Murfreesboro until Monday afternoon at the earliest. Less than 8 hours later they had a full parking lot and a ton of listings for available trucks, so we reserved one for the following morning.It started out as a pleasant experience, but went very sour at returning the truck. We were given the truck at 3/4 tank. We filled it back up to that mark. Upon inspection the man that spoke with my mother told her that he was the owner and that the paper had the fuel level marked as full tank, so she needed to either go fill it up all the way or be charged a fee. She told him that we got it at that level and that’s why we refilled it to that level. He basically told her to shove it and choose one of those two options.Maybe the fee itself wasn’t huge, but the disrespect was. Especially considering my mother is a kind soul and though she was wronged, but did not wish to deal with the stress. And if they are charging every person that fee... that’s a lot of money going into someone’s pocket that doesn’t deserve it. And to me, that’s theft. It seems to be a fairly common occurrence with his location, so make sure you get written documentation of where the tank is and double check it before leaving the premises.

They were nice to start out with customer service wise and such. however, after our account was closed out, they never closed out the contract and charged us several more times. after going through loops to get the money reimbursed, we got emails saying that we have late payment penalties and our storage unit was going to be auctioned off...several months later after our service ended. now trying to get that figured out, we are going through more hoops. i would suggest that if you need storage or transportation of your stuff, to go to a different company to avoid the hassle that my girlfriend and i are going through.

I love this u-haul location. They are fast, friendly and always have the vehicle I need. Hey Memorial Blvd location, you rock!

Paid for moving blanks, not in truck but got refunded after calling. Then place closed at 5, I was there at 5 and the door was locked the staff was still outside wrapping stuff up, ignored us and went in without helping check vehicle back in 🤨

Went to this location to get a box truck left started driving down the road the front end felt like it was about to fall apart did not feel safe in it at all was gunna take back but was closed told the guys at work when I dropped off next day they didnt seem to give 2 shots apparently peoples safety when moving is non of there concern stay away from uhaul go anywhere but here

I use this location at least 3 times a week. Jordan Tinker is a great sales rep and always handles our orders in a timely and professional manner

Very professional and personal help use solve a problem with a boat jack. And they even communicated with each other about how to use the phone.

Had some billing expectation issues and they reluctant to correct the error.

Was charged a $25. cleaning fee. Even after I was told by manager that homeless people sleep in the back of trucks and leave them dirty. I returned the truck in 2 hrs with twice the fuel I picked it up with and only used 11 miles of the 25 miles I paid for but, want to say I returned it dirty.Bill, the manager was rude and said he wasnt going to do anything and I could call 1800UHaul. Then hung up on me. I will never use or recommend U Haul to any business or friend.

Had my truck wireing harness replaced here when they were done it shorted out my electrical system. Now I filed a insurance claim against uhaul. Cant get a call back. My truck has been in the dealer for 4 weeks now. Im still waiting to get it back. Do not have any electrical work done here. You will be sorry

Easy to get in and out, employees have everything if you do all the online precheckins

Friendly staff and helpful service. They will take care of you every time.

They manager was very understanding about a mistake i made in returning the truck to the wrong location. They waived a $400.00 fee. That what i call amazing customer service!!!

This UHaul doesnt even deserve a start. The manager was a joke and was extremely rude. They over changed me also. I moved from Murfreesboro (near the school, to literally right off bell road exit). They charged me for 111 miles when its only 48 rounds trip!!! There GM is a joke. Do not go here. Rent from somewhere else!!!!

As a Restaurant/Catering company we use this location every weekend, sometimes for multiple vehicles. Always get great service from the entire crew.

Down to earth staff. Simple and fast service!

They were very helpful with renting a U-Haul Truck.But as for renting a storage unit there...DONT.The storage facility is infested with COCK ROACHES and they get all in your stuff. It is also too dark to see your unit.

Reserved a truck on my card, and i get a truck. The check engine light was on the gas hand was below what they said it was so i went back in to let them know. The young guy said it was ok the check engine light is for the gas cap. Ok i drove it less then 10 miles dropped it off when they were closed and the gas hand did not move, so a few days later i find an extra 42 dollar charge on my card. The truck was advertised at 19.99 i got charged 97 dollars and when i call to ask about it they claim the gas hand moved to an eighth of a tank so they stole extra money from me when they knew there was a problem with the truck in the first place.

Nice and quick easy pickup for a pull behind trailer.

Terrible place when there for boxes it’s a bad place would not recommend

Great service excellent staff. Not a lot of room to maneuver around.

Manager was very rude. It wasnt Stephanie - the other female manager. She lied to me over the phone about where the other manager was and became very irritated when I wanted to retrieve my UBox. I had to ask her to calm down because she became so aggressive and upset with me - all because she sent both her forklift drivers home that weekend (which was somehow my fault).Avoid doing business with them - garbage service.

Very poor. Reservation was made twice. First time equipment wasnt available at pick up. Second time when inquiring about the reservation was advised one had not been placed.

Super helpful, fast, efficient and concise. Likely will be back.

The worst customer service ever. Had many issues while dealing with them...

They fixed some errors made from the pick up location I used. Thank you

Freindly service, cool staff

Expensive, employee totally looked on without helping when we were trying to pick up pull behind trailer.

It can be difficult to get in and out.

The prices dont often match up

Good service

Friendly staff!

Cockroaches and dirt