I thought part of the purpose of having Alexis was to get treated with amazing customer service when you go in and pay top dollar to have your vehicle serviced. Car in for an oil change I’ve course being notified that not only did I need new brakes I needed the routers to be smooth out to show $600 later which honestly I wouldn’t have any problem with other than the fact that when I show up my car is not even washed which surprisingly is one of the number one reasons I go to the dealership to have my service done so that’s one less thing I have to worry about is getting my vehicle vacuumed and washed. When I asked why my vehicle wasn’t washed they said oh they probably didn’t wash it because of the scratch on your bumper I wouldn’t want it to get ripped off. A scratch!

When we bought the car the service was great. The service department on the other hand was not. The experience was not terrible but I guess maybe expected more? Dropped the car off Tuesday morning for a Wednesday appointment. No phone call Wednesday or most of Thursday. I had called around 4 to be told that it would be looked at the next day. Didn’t get the car until Monday. A little communication goes a long way. A phone call saying “hey we’re overwhelmed with work haven’t gotten to it yet I’ll call when we do”. Brought the car in for a pull to the right. Replaced rim but still pulls to right. Was told it’s the crowning of Utah roads.

Being assigned your personal rep is very nice. I appreciated having a nice loaner car. Only complaint was they told me they would wash the car and they didn’t but overall excellent customer service

I have never been to a better dealership. I had to drive 45 min to get an airbag recall taken care of . The staff was amazing . Braxton Burrows was amazing . He was kind and professional and listened to me. From check in to check out it was an amazing experience . Braxton even offered to wash my car. The lobby was amazing with snacks and drinks . I will never go anywhere else if I need to get my Lexus serviced!

I love this place! They are quick and thorough. I trust them. And they always return my car washed and vacuumed! So nice! The waiting area is also very comfortable and clean with plenty of drinks and snacks. I wouldn’t go anywhere else.

Timing belt malfunctioned between my drive from San Francisco to Denver; car towed to Salt Lake. Sean Nava was brilliant in assisting me on my options as I had to continue onto Denver. Would absolutely give my business if back in Salt Lake.

I take my Lexus here for all needed services. They make everything convenient. They are great at accommodating my schedule; even when I am late, they are great to work me in! They don’t ever use a high pressure sales pitch to push product or services you don’t want or need. The service agents are friendly and professional and the service technicians do the job right the first time!

All staff was great, but your technician said there is nothing wrong but ordered a part if there is nothing wrong why order a part. This is NOT our first car, my husbands knowledge gained from his education and trade, he truly knows.The way he talked to us was in the way with we shouldn’t be there, I felt disrespect, and more. I am not feeling comfortable to come back.

I’ve had my Lexus maintained at Larry Miller Lexus dealership as well as the one in Vegas where I bought the car and this dealership is by far the best in all aspects of service. I have not one complaint. In fact I owned a Mercedes before my Lexus and this dealership out shines any Mercedes dealership I’ve been to. One of the main reasons I’d buy another Lexus IS knowing this dealership will always take great care of me! Thank you… finally a decent dealership that takes customer satisfaction to a higher level than most!

Service techs are attentive and professional.. Have had some issues with parts coming in and service not knowing so I dont get called. And the Uber self canceled.

They did an emissions test for renewal of registration on our Lexus. All there services were well done and took very little time! I will continue to go to them!! Nic

Great service! Thorough, friendly, prompt, and timely. Highly recommend.

Lexus Murray provided an extremely satisfying experience. I had experienced professional and timely service last week when I had brought in my RC350 AWD for a general diagnostic. From my initial call in, to the suggested and performed services, my experience was cared for the entire process (no one idling around: a gentlemen dusting the show car in the middle of the floor during a downtime). The noise coming from using the brakes on my car was the main concern. Turns out, the service I truly needed was a F/R differential service, and not the brakes, which is a service that cost about $400 less than the brake service. Could you imagine experience those age old stories, oh you need this and that done on top of what you came in for which wasnt the case. They cleaned the current brakes and that alleviated the noise problem. Therefore, I had no problem saying yes to getting the other services done and met a cool person at the parts department and ended up buying the cargo net for my trunk; next thing I knew all the services were done and I was on my way. Ill be back there for future services, there is no doubt about that for me. My thanks and appreciation to everyone there.

I had my car in for regular maintenance (oil change, tire rotation) and to look at the rotors and a setting question on the panoramic camera. The drop off was very easy. I received a call within an hour with recommendations and it was ready by lunch (incl turning the rotors). Sean was friendly and arranged for a tech to show me how they reset the panoramic camera for speeds below 6mph. We have 3 cars that we take to this dealership and it’s always a great experience!

I felt kind of out of the loop. I would have liked to actually look at the current timing belt before they replaced it for a mere $1,100. The labor costs here are exorbitant. But it’s Lexus right? Ugh. I could have gone to another repair place for a third or half of the Lexus price.

I was told last visit of repairs needed. Once I got the money together I took it in for repairs and found the new technician disagreed and the repairs were not needed. I did get my oil changed and power steering fluid changed but the major repairs were not done. I also had the clear bra on my headlights yellow so I could not see. Lexus attempted to fix but was unable to so they directed me to a tint specialist they used to have it removed. That was a big help to be able to see at night. Lexus wanted hundreds of dollars to replace the headlight assembly. I paid $85 to have a professional remove the film on my existing headlights. My car is 100% again. Ethan you were great directing me through the services.

I had my oil change, tires rotated & general inspection. The next day when I was 3 hours away my battery died & had to be replace while out of town!!!! This should have be checked. They told me everything was fine on expectations.

Sean Nava took care of us as soon as we arrived. Was supposed to do an afternoon drop off, and pick up the next day. Sean gave us a loaner vehicle and said that the service dept was a little ahead of schedule and that he could probably take our car in and have it done by closing. He still let us have the loaner car and said he’d call later when the car was ready. It was ready within an hour and a half and then he took care of us again when we came back… right as closing time I might add. He said no worries and proceeded to take care of all the paperwork and sent us on our way. Sean definitely went above and beyond and saved us an extra trip to/from our hone which is about 40 miles away.

The service was outstanding. I brought the car for an oil change, at the same time the whole inspection has been done and I got recommendations on what and when needs to be done next. I will definitely use the service at Lexus next time.

I had my 90,000 mile service, They were wonderful! They even sent me home in an Uber and had them pick me up when it was done. They called about an added recommended service at an additional cost but got my approval first. They are always so professional and have drinks and snacks if you decide to wait. I also had 2 sets of keys that didn’t work and they got them reprogrammed very quickly. I loved how clean my car was when it was done. They always have it washed and shining when I pick it up. I just love Larry Miller Lexus!!!

We came from out of town and the kindly worked us in without hesitation. They discover ed problem easily that 2 other shops couldnt figure out. It pays to go to the guys who know your vehicle best.

The staff on site were professional and courteous and accommodating as I had never been there before and they were quick to orient me to the process of having my vehicle serviced for routine maintenance. Due to a high volume of work orders, I was unable to speak with anyone over the phone, but made an in person visit. Thank you for finding time to service my vehicle and in a relatively quickly manner!

Customer service was excellent! Julian Lopez did a amazing job at being attentive, professional, helpful, and resourceful. Julian represented the company extremely well and is a great asset to the company. I will be a regular customer of Lexus. Thank you for your services!

I paid for ding and dent repair and both times I asked for it to be done they insisted I didn’t have it on my plan. This time I told them to go pull my paperwork. Shocker they found it. Although they don’t paint so waste of a service. I asked them Look at my air filters because it’s been three years, they didn’t.They don’t top fluids At each visit which is bizarre for a luxury vehicle dealership. Also now my tires are totally out of balance after they rotated so I have to go back.They don’t vacuum or wipe down each time (or if they do it’s a terrible job)The best part…I have had my car for three years (lease) and after the last time I spoke with them about the ding repair and then arguing with me on it someone went into the system and changed my name to Karen. Nice….

The only Lexus Dealership (Murray) I will come to for service. Even those with the same name. You would think they are the same, but not even close. No pressure, no up selling, just good quality service, professionalism and kindness. Great experiences with all service agents @ Murray! Thank you!

Always have received top notch service at a competitive price. The people are always helpful and friendly. Will return for sure.

A year ago I had a perturbing experience due to being under some time constraint. I could see the vehicle was finished after which I had to wait for another approxamately 20 minutes before I was notified that the vehicle was done and we could finalize the paper work and I could be on my way. This time Im happy to say that the service was done promptly and we finished the paper work and I was on my way in a very good time.

Lexus Murray Service had recommended repairs to my Lexus RX 330 during my first visit. I gave the service department a call later to let them know I had a service appointment scheduled the following week and they assured me that the part for my suspension would arrive before my service appointment. I arrive to my scheduled service only to be told the part was not ordered and I would need to return. So, a couple week later I make another appointment and return and find that the part was ordered, but it isn’t the correct part. Third times a charm? I left my car there overnight and the next day the correct part arrived and the job was finally complete. Overall, having to wait for a part that ultimately arrived within 24 hours after finally ordering the correct part was moderately inconvenient, but a human connection was also lacking over the course of that month. I was working with Justin throughout the whole ordeal and he was only present for 1 out of 4 of the visits. He was relatively lackadaisical about responding to me. I just wish they had apologized or found a way to make it right after all the trouble.

Friendly and knowledgeable service great group to work with.

Very good dealer experience for a new car service at 5000 miles. On time, nice attention to detail, timely resolutions, and good customer service. Completed the car with a full detail and return in less than an hour after an oil and filter change, with rotated tires. Every person I interacted with was professional and courteous. Congrats to Larry Miller Lexus in Murray Utah

The service was fine, but don’t charge for next service without discussing it with me. Don’t be rude when I mention afore said issue.

Joshua Tate in service is a gem. Always keeps you up to date on how service is progressing and texts when vehicle is ready. Really on top of his game.

Julian was a fantastic service advisor, upfront about what needs to be done. The dealership itself is clean, friendly, and if you need to work, a great place to set up a temp office. Believe it or not I live in CA, but if I come in to visit family, I try to tie my services so I can go to this dealer and not my local one.

Passing through Salt Lake City we found a bubble on one of our tires. We decided to stay the night in town and visit the local Lexus dealership in the morning. Arrived at 7am and was greeted pleasantly by the service advisor Sean and the tire guy. They informed me about tires and I explained my situation of needing a quick tire change and alignment. (By the way they have an awesome alignment checker as you drive in with like 42 lasers per tire and had a reading by the time the service advisor started speaking with me) Took an Uber back to my hotel and they completed the work within 3 hours with a carwash to boot. Very friendly and professional, would recommend!

Julian was suppose to order the window on Thursday, said it would be in on Saturday. I scheduled to have the repair done on Tuesday 5 days later. I rearranged my work schedule so I could have my car there. I arrived and was told the part had not been ordered until yesterday. Josh said he would call me when the part arrived so we could reschedule. Three days later I called AGAIN to be told the part had arrived on Tuesday but they were busy so I would have to schedule out 10 days to get in. I called 3 times to get assistance from Adam but he was never at his desk. The customer services department is less than stellar.

They go the extra mile each time I have had my car serviced. Best service I have ever experienced with a car. Cheryl Noble has been a great help to as well. She is a great asset to the dealership

Josh at Lexus Murray was an exceptional listener and coordinated exceptional and world-class service that exceeded all expectations!

Lexus service department ordered a tire pressure sensor for my Lexus . I previously purchased one from Tire World at the time I replaced my tires.Tire World installed the sensor on my tire, but they discovered they could not calibrate it and for some reason, ONLY Lexus could. I was willing to pay Lexus the $100 + to have this service performed. I was EXTREMELY disappointed with Lexus because they COULD NOT OR WOULD NOT perform the calibration on MY AFTER MARKET PART that Tire World installed. I was inconvenienced by Lexus. I ended up paying over $300 to Lexus for this sensor and had to wait for over a week to get it installed .At this time, I am not thrilled with Lexus and I probably WILL NOT have regular service work performed by them. I do not consider a tire part to be a specialty. Several years ago I needed to purchase a wheel and it was suggested to me by Lexus, to buy one on EBay. What is the difference? I actually thought Lexus was looking out for their patrons!I’ve ask each time I’ve come for any service work about a bad rattle in the left front of my car. I’m still waiting for a diagnosis. That’s been over 3 years. Why do have to feel like I driving an old truck when I’m actually driving one of “the best cars in America “? I know my car is not new, but I’ve faithfully repaired every problem you’ve told me about. What’s up?

I wish I could leave a 6 star review! I brought my truck in on a Saturday and worked with Josh. He accommodated me and got me taken care of while being in a good mood even though he was working on the weekend. As far as the work done, I got an alignment and could not be happier. They got all the adjustments right on the money and now my truck drives straight as an arrow! I could not be happier and I wont be bringing my truck anywhere else. Highly recommend!

I scheduled an appt online and happen to call that morning and the didn’t have me scheduled but they still fit me in. They didn’t try to sell me anything like others have, that made me feel they were honest. They were personal and the experience was good!

Fast and easy 20k milage check up and oil change !! Thank you

My wifes car she was very impressed with the quality of the technicians that help her.

Lexus is always great with service. They are flexible and accommodating. Service is quick,, complete and timely. Julian is always professional and very personable.

We were very disappointed because they told us we had a warranty service call and when we went there they said oh this is a big one you’ll have to take a loaner car and come back which was fine but since we were there doing a service call under our warranty. But they neglected to tell us that this service call was going to cost almost $1000. It ended up costing us $1200 because they also need to replace the battery for some strange reason. Of course we’re going to spend the money to service the vehicle, but it would’ve been nice to know ahead of time instead of just handing us a $1200 bill without letting us know what to expect as we assumed this was a free service call. this is very upsetting.

Excellent work by everyone. Nice wait room facilities as well.

Lexus Murray is always on top of it! The service department does an excellent job of getting your vehicle in, serviced and washed quickly!

Josh Tate is the best service Adviser! Extremely happy with the work done on my RC.

Daniel was the best! He delivered on everything he said!! I even got a red bow on my car! We purchased a pre-owned car…that was not an option on services above! Our experience at Larry Miller Lexus was everything you want it to be! And much more!!!!

I always take my GX to this store for service. John Fabbi always takes great care of me. You guys will have a customer for life as long as I drive a Lexus!

I come from Northern Utah because I can count on high quality and professional results.

I enjoy my visits at this dealership, they are professional and have a fantastic spread of snacks and small foods. The kid room needs some attention, the wheels on the fire truck fall off.

The sales and service staff are exceptional when it comes to customer service. They are attentive and accommodating with my concerns.

Justin Tuck and Julian are excellent service advisors. Always going above and beyond and exceeding my expectations. Thank you LHM Lexus Service for a job well done.

Excellent service. Branson, our service contact, is always attentive, service oriented and welcoming. Thank you!

Great Dealership. Very accommodating and professional.

We had a problem with our RX not accelerating properly and sometimes stalling. The dealership had to change the fuel tank. It is running great now.

Josh has always been more than professional and knowledgeable and as long as I have a Lexus I will be visiting him. Thank you

The service provided to me on Tuesday, 08/03/2021was excellent as everyone with whom I came in contact was extremely cordial which is how you should be. Please pass it on to them and thank you.

Larry H. Miller Lexus in Murray is our go to place. They get me in on time and out on time. They even washed and vacuumed my car!

I feel like they are very honest and take good care of my vehicle.

Ready when stated it would be. Wish loaners were still available for routine scheduled maintenance.

Justin was great to work with and aves me some money. He had my new to me vehicle checked over for me and all seems fine.

The service department is easy to access, the waiting area is comfortable with a few drinks and snacks to help pass the time, and the services were done in the time they estimated it would take.

Joshua is great at explaining and going the extra mile for a great customer service experience!

This is the best dealership to work with. Thank you for a job well done.

Very friendly staff. My car was ready fast. Definitely would recommend Murray Lexus.

Sean and Logan took great care of us and our GX. We appreciate their professionalism and quality of work!

Fast, professional service and a comfortable waiting room full of snacks!

Juian is Fantastic and so accommodating!

The main reason I bought another Lexus IS because I trust their service department to be honest with me and not try to upsell services I don’t need, especially Josh.

Best service department! Prestige service!!! Quality *****

Great experience, service manager was very helpful and professional.

Professional, courteous and prompt service as always from LHM Lexus.

I was just saying this and that is that Larry H. Miller Lexus Murray actually makes me look forward to getting my maintenance done! Thank you Julian for always taking care of me.🙂

They were fast & super friendly!

Great service! Mandy Littlefield is the best!!

They did a great job.

Josh always takes great care of my family!!

I worked with Julian as my service advisor. I cant say enough wonderful things about him. He found issues with my car that I was not aware of, including a problem with my brakes. He goes above and beyond every time I meet with him.Thank you Julian!

Josh Tate is the person that makes Lexus Murray worth driving to buy and service our vehicles at.

Great service, nice waiting area, no one can beat Lexus.

Great service and right on time.

Friendly staff. Reasonable service wait time.

Excellent all the way around

Lexus of Murray has always taken good care of us and our cars

I came to pick up my car. My service tech was not there, so I approached a service technician and he commented “I can’t help you, I am in the middle of something”. He didn’t even look up at me.

They did a great job for us.

Always excellent service and care.

Excellent service.

Always treated well at LHM Murray!

Great value!

Good service but extremely slow

Prompt service and on time

I’m not sure why I keep getting this review I’m not Jennifer and I don’t go to this place.

Great service all around

Service was great and quick.

Great service.

Great service!

Above and beyond care concern and detail

Regular scheduled service on our 2020 RX.