I’ve booked a Duo wax : Brow & Lip ( 30 min ) with Ashley and she was amazing! Outstanding service and her work is really good. Also I’ve picked up my birthday gift for free 🎉 . What else can I say ..I love Sephora ❤️ ❤️

I had the sweetest blonde women help me match foundations to what I needed. She was so patient and kind to me. I will never forget her. I’m from Wyoming where make up isn’t super big, and she was so helpful! I hope you see this girl. You had perfect winged eyeliner and your nails were STUNNING. You deserve a raise baby girl!

I would give 0 stars if I could. They locked the door in my face - closing 5minutes early 10/28/21. I knocked on the door and both sales girls just ignored me. I just had a quick return. I wont be going back to this store and after I return the item I have won’t shop at Sephora again. Anyone who hires people that don’t understand customer service will not get my business.

I recently went to this Sephora store for one specific item. I had my toddler with me, who was being a terror at the time, so shopping was hard and I wanted to get in and get out. One of the girls on the floor was very helpful with assisting me in where to find certain products and her recommendations all while trying to help entertain my toddler. I had gotten a few different things but the ONE THING I specifically came for was the Herbivore CBD oil. Unfortunately they have another Hempstead oil that looks practically identical in packaging and Unfortunately the girl helping me grabbed the wrong box, and of course I didnt notice until I got home.. which is 3 hours away 🙃 because I live in the middle of nowhere. Anyways, I tried to contact Sephora online and they werent much help but directed me to call the store. I did and got in touch with the store manager, Kathie, who was an AMAZING and huge help! It wouldve been super inconvenient for me to drive 6 hours in a day with my toddler for one item exchange. So she went above and beyond in helping me! Im so happy to finally have the right product and loved the samples she sent to me as well! And beyond thankful that she saved me the drive. Seriously the sweetest baby angel there ever was! Thank you so so so much!

I received excellent customer service from all (5!) of the employees I interacted with today, but especially Ashley.Ashley immediately asked me if I needed assistance, helped me find products I knew I wanted as well as choose several products and product alternatives that would work with my skin. She also volunteered to sanitize samples for me so that I could safely shop with confidence during the COVID pandemic.Thank you, Ashley!

Not best costumer service, the First Lady barely helped me then had another girl help me. Which that girl said she was gonna come back and finish helping me. Never did. Next guy helped me then helped another customer, when he wasn’t even done helping me with what I needed. Said he would help her and come back. Never did. Then by that time someone else helped me. He should of just finished helping me with what I needed then moved to the next costumer. I felt like that was rude. He never got back to me cause the next associate helped me. But it’s okay. You should of just finished helping me then the other associate could of got the next person. Instead trying to help two people at the same time. When he was helping me first. And not finishing answer the other question I had. Finally the last lady was actually nice and patient with me. And really took the time to help me.

Understaffed... Was offered help by security but told their stylists all called in sick. Couldnt get someone to match a foundation for me. Left up to my own demise. Winded up leaving with nothing

The staff is extremely knowledgeable and will make suggestions and recommendations that are truly based on the individual instead of just pushing products to meet a quota. Great product selection

Go see Tonya !! I am a guy that doesnt know his way around this store at all and she went above and beyond to help me. I needed about 15 items and I was in and out in 10 mins. Anyone who knows knows that is amazing..thank you Tonya if I could give you a 10 star rating I absolutely would..Now everyone go see her

Today all there samples/testers where eighter empty or so dirty. Not stocked on stuff very good eighter

I tried to use the code on the card that was given to me but I got a digital receipt and I don’t have the information but omg Peter is def the glue of this location! Peter is so helpful and knowledgeable about every product I had a question about! ❤️❤️ THANK YOU FOR SAVING MY SKIN! 💕

LOVE this store!! The employees are always very helpful and easy to find. If I need something, it’s usually in stock here. They keep things stocked pretty well. They recently put more mirrors and areas with tissues, cotton pads, make up remover, etc. which is nice when it’s busy. I love the layout and it’s one of the better Sephora’s that I have been to.

Their staff is very helpful and knowledgeable

Great customer service! I usually feel intimidated when I’m shopping for makeup because I don’t usually know what I’m looking for, but everyone who was working there kept checking on me and answered all the questions I had with a smile on their face! :)

The staff friendly and helpful. They took time to answer questions and educate me about my choices.

Peter is an excellent professional and super attentive, he helped me choose the best products and I am very happy, thank you!

The staff are super friendly. They have a limit in customers in the store. There is usually a short wait.

The male manager is so rude. I got there 7 minutes before they closed and he would not let me in. He was at the front and wouldnt even come talk to me. He just kept shaking his head no. I called the store so I could actually talk to someone since no one dared open the door. The manager was rude on the phone saying they close early so they can leave by 7 PM, which is the time the store closes. Ive worked in retail many years and Ive never heard of a store closing early so everyone can leave by the closing time. Thats such bad customer service.

Make up, make up, make up. Find everything you need here. The Mac Store is right next door incase you need a paint pot.

Amazing selection and service.

Ashley was so kind & helped me find everything I needed :)

Staff was rude to me at this location. They closed ten minutes early and were locking the doors. I just wanted to pick up my rewards birthday gift and they refused me service even though they were open for ten more minutes. And she wasn’t the kindest about it either. Not the best location for Sephora!

Very helpful

Not the best.Currently they have a line arranged outside because of covid, and it moved pretty fast. Wasn’t too upset by their occupancy regulation—however the experience inside wasn’t great. Right when I went in, I rifled through my purse because I was looking for my shopping list, and was asked by three different workers if I needed help in the short time while I was doing so. Then two of them went into the corner and watched me, pointing and talking. I’m pretty sure they thought I was shop lifting. Fair enough!Proceeded to walk around. I had a gift card, so I was comparing prices, etc. A few minutes later, a worker comes over and gives a bag to my friend and says “Here’s a shopping bag for your makeup”, no asking politely or anything, just shoving the bag towards her hands. Rude! My friend was only holding a pencil liner. After we got what we wanted, we left. I maxed out my gift card, because I didn’t want to have to go back ever again.Also, they have testers/samples out, but you aren’t allowed to touch them. Which, is understandable for hygienic purposes! But why have them out if we aren’t allowed to pick them up and observe them? Just don’t put them out! Other makeup stores do this, but not Sephora. I kept accidentally picking them up or just touching them or whatever, and I had two employees come over to scold me! They said “If you would like to view this product, we can get one out for you.” There is no way I am doing that for every product I want to look at. Not the best floor plan philosophy in my opinion. I dont recommend this Sephora.

I liked it but two of items I wanted were out of stock.

Drove all the way out to this store at 11:00am (1/21/21) trying to return something. I guess this store decided to randomly not open till 3:00pm without updating the online hours. So I decided to stop by the Sephora inside the JC Penny on my way home. They couldn’t accept a simple return because they “don’t have that item in stock at this store, and we can’t return things we don’t currently carry.” Unreal. It shouldn’t be this hard to do a basic transaction on the only free day I had this week.

Don’t get your eyebrows done here 😐

Great customer service!

I went on a weekend so it was pretty crowded, but I still got excellent service with a surprisingly short wait considering how many people were there. I took in an almost empty container of my mother-in-laws foundation because I wanted to surprise her with something higher end, and the girl who helped me was able to perfectly match a tiiiny swatch from the old foundation (there were literally just a few crumbs left to work with) to a liquid foundation. My mother-in-law is thrilled with it and its exactly the right shade! I wish I had asked for the girls name so I could credit her properly because she had some forensic level skill to match shades for someone who wasnt present, but if youre reading this, thank you! I also got recommended some skincare products from another girl which are working out wonderfully so far. It was well worth the drive for such a big selection and helpful staff.

Not the nicest staff and my wife had a poor experience recently with their return policy on an unopened item. She had purchased it with a gift card I bought her so it bothered me even more than her.

Yes! Sephora is amazing with some all natural makeups and even discounts here and there! They are a more upscale beauty store but the quality products are well worth the money. My eye makeup lasts about a year and I wouldnt shop anywhere else for it! :-) in the Christmas season it gets super packed though and you cant even walk through the store. The lines back up and it is a good 20 minute weight! so go in Fall to stock up and prepare to spend a lot for some good quality makeup:-)

I asked the girl how deep the eyeshadow pan was. She looked at me and said, I dont know. I asked if she could find out. She rolled her eyes and walked away. She never returned.I asked another girl the same question, she actually explained the depth and ounces. Along with the special on that eyeshadow brand I was checking out.

Worst experience today at this branch

Good selection of products. I like the convenience of being able to shop in person for skincare. They seem to always be busy when I go but I havent had any issues with customer service. Would recommend.

Went in with a friend look like it had pretty amazing selection. I dont wear make up but looks recommendable.

There is a lot more selection online. Not many facial cleansers in store or hair care as compared to online, but most larger cosmetic brands.You can get samples if you want to see how something wears or works for you although they do have a good return policy. The staff is usually nice but it can be hard to find help.

Heather was a great help! Had a great time in the store thanks to her.

I had a really helpful interaction while looking for a brush there the other day. I wish I could remember her name but she told me what kind of brush I was looking for based on what I wanted and I LOVE the brush!! She was so sweet and the girl who rang me up was nice as well. Ill be back!

Jordan greeted me at the door asked me if I needed help and when I told him I am looking for a birthday gift for my brother he knew exactly what to show me! Fragrance! He showed me this tester box that is the perfect gift because you get to try out multiple smells and truly choose your favorite! Once you narrow down the one it has a coupon to come back and buy a full sized bottle of that one fragrance and best part it was only $65!!! Thank you so much Jordan for making my birthday shopping a breeze!

The store is always clean and neat, but it can be difficult to maneuver, especially if there are many people there. Sometimes its hard to get a staff members attention, but once you do, they are very helpful and knowledgeable. I wish their rewards program was better, but thats not this locations fault.

This is specific to their free beauty classes. I went to their contour class and they not only recommended makeup specific to my skin tone, but made it easy to reference in the future by emailing the products straight to me. They answered all my questions, helped me pick out what I was looking for around the store and I got to do all of this while the store was closed so it was like having the place all to myself. Love that this was offered for free and very helpful.

I have been here for 2 classes and a 1 on 1 makeup lesson now and every time the staff has been amazing. For someone who is new to makeup, this store can be very overwhelming, but the employees make sure to help you find your way around.Denise has been especially helpful. Shes a very patient teacher and thanks to her, Ive learned the skills I need to feel confident and beautiful.

From the minute I walked in I felt so welcomed! Ive really been struggling with how to do my eyebrows and right away Jordan showed me a good product, did my eyebrows for me, and showed me how he did them. I never felt pressured! If you go ask to speak to Jordan he is amazing!

I love that I always get samplers from really good skin products. This location is so busy and its hard to get someone to help. But at this point I am pretty much confident with my choices and if it does not work out they are really good at taking the products back. I wish they had more in store products as they do online for sensitive skin treatment.

Customer service used to be great here. Now, I have asked for assistance from two color artists who have matched me wrong. Each time, they are rude, pick up one foundation, rub a small amount on my jaw, say it matches and walk away. The second time, the girl mentioned needing to clean her brushes as she is using one to apply foundation to my face. I have no clue if it as clean or not, but thats disgusting. The first time, I went home to try the foundation I was yellow. The second time, I was grey.I finally went to the City Creek store and told them how unhappy this location made me. I was very well taken care of. The girl tested multiple foundations on me and sent me home with samples of each one. She told me to let the foundation dry before really judging it, as this can change the color (why couldnt the Fashion Place workers have told me this?)Skip Fashion Place and go to City Creek, where they are nice and will actually take good care of you.

If you can get what you need anywhere else, I highly recommend it. If not, order online. Its impossible to get anyone to help you in this store.

The staff is always very knowledgeable and helpful. I got a facial from Megan today and she was wonderful. She helped me find products the fine tune my skin care routine.

Great staff, all the inventory.

Good prices helful staff. Staff knew items well

I had a decent experience here. The employees in the makeup area have a tendency to walk past people a lot.The employees in the skincare area, however, were AMAZING. I can not believe I didnt get their names. The lady was incredibly helpful, and she gave me several samples just based on what she observed of my skin type. The gentleman working there, though he was also helping another customer, was very good about giving advice when lady asked for other recommendations for me.Im planning on picking up several of the items they recommended, and hope I get to work with one of them again!

I had my first makeover there. I had the pleasure of having Denise help me! I loved every part of this makeover. She talked me through everything she was doing, the products she used and why. It was awesome!

Peter is my new favorite person. He is so amazing. He was very helpful and attentive to our needs. Definitely recommend Peter if want a laugh and wonderful experience.

Good service/friendly staff, (although it does depend on the day) excellent product selection, usually quite clean. Overall, it’s a good experience every time I visit and I would recommend visiting here.

I get to go to sephora once a year with a gift card that my hony gives me for christmas I can usually only get one thing and i always go for foundation and the sephora rep said that thiers brand is just as good as tarts clay foundation so i get a tub and i have had it sents jan 25th or so final got to us it this morning not the best match for ton but i managed I had a job interview today and wanted to put my best face out thair and nope look at the pgotos of my skin i look like i have no odea how ro do make up my noise is a diffrent color cus if u wife ur nose for any reason the foundation came off and all u could see was the foundation that had found its way to my pours and i have wrinkles whair i have never had them beforemy confidence was gone im so mad that i only get to go thaiir once ayear and i got the worse foundation ever and the store said i cant return it i guess ill be going to ulta from now on

The people who work at Sephora are always so pleasant and kind! I love shopping here!

Great store! employees are so nice!! jaylene(?) (idk what her name is but i know it had “jay” in there somewhere) was so sweet!! y’all should give her a raise ;);)

Overpriced garbage

I had a terrible experience here 3 years ago and I gave this place another whirl this last week. Everything was different. The staff was friendly and they threw in a complementary facial treatment for me all the while making me laugh and helping me learn how to take better care of my skin. Peter, yes I am talking to you. You were fantastic and so was your GM. I will be coming back to your store from now on. You won me over.

Overall service was less than pleasing. I wasnt acknowledged or greeted during and felt like the peasant to them. The fragrance dept however was AWESOME. A guy headed this portion and was so knowledgeable about the brands and had great suggestions toward my taste and undertones I was looking to try. He knows his fragrances. I left with samples of some pretty pricey options. The makeup dept. though wasnt my favorite. I wanted to try Too Faceds new Born this way and asked for a color match. She took her sweet time getting to me and stopped to talk to others while in the middle of it. She started by asking if I had much product on my skin and looked to my acne scars and nearly chuckled. Yes I have my acne scars uncovered in public.. and I know theyre bad. thats what Im here to sample foundations for. Im sensitive about skin problems and didnt need the reminder. She also wouldnt admit there was no shade that matched me and just kept saying the lighting was weird there and the more she looked at it the nicer it matched. They carried nothing light enough for me. It was orange. And if it didnt look good under their deceiving lighting (meant to make everything look lovely) then no way could it be a match. I wish she wouldve suggested another good brand for what I described I needed (acne coverage, sensitive on skin, etc). Will be back for fragrance though. This guy treated me like a valued customer and knew his stuff. He spent his time helping me without acting burdened or inconvenienced.

Long wait in line to get in. However the products they didnt have for my wife to sample she could return if they werent a good match.

Went on a Sunday when there was a lot of people. They were still really friendly, despite being short staffed, and made some good recommendations for what we were looking for

Walk around the store for 45 minutes before someone asked if I needed assistance. I was overwhelmed trying to pick the right makeup and was told I would be helped, waited then was told that they looked all over for me and I would have to wait til the person that just walked to be assisted. Then was finally helped I asked if I could see how the foundation looked like on and was told to buy a tester and take it home. SERUOUSLY THE WORST EXPERIENCE EVER!!!! Thank goodness the Mac store was next door was treated so nice They tried a few diffrent cover ups ended up spending a few hundred dollars on makeup and worth every cent yo be treated like a valued customer..Sephora lost my bussiness because the lack of professionalism.

If I could give this zero stars I would. Im very disappointed. I went in with my friends and one of my friends found a brush I wanted and showed me it. Your employee snatched it out of her hands and said We have testers you could look at. Which there was no tester there. We told her that and she said thats why you ask and we can get it for you. She was very unprofessional. We went in there expecting to get a ton of stuff weve been wanting. Now, I will not go into that store. She was rude and uncalled for. We ended up getting our things at Kylie Cosmetics and will continue to until you hire better employees.

Im sad I dont remember the ladies name who had helped me but she was a superstar. Seriously. I went in to exchange a lip stick I had bought, but decided Id get advice on skincare because I had flakiness on parts of my face but then oiliness on others. I had ALWAYS thought I had oily skin. Well, turns out I have really dry skin and it was oily because it was compensating for the dryness. She recommended peels, hydrating face mask, and oils. She gave me samples of 2 oils and peels. I tried one of the peels and one of the oils and I dont remember the last time my face felt this healthy!! Im definitely going back to purchase everything she recommended and to learn her name. My life has been changed.

I was shocked when I read some of these reviews because I have never had a problem here until yesterday and some of the same things happened to me! I came in with my daughter (which was a first for me), and I only came in to do a quick exchange. I let the girl know at the front, who was super friendly: at first. It was like a switch went off when I mentioned I was only there for an exchange. After that, I felt like all of the employees were watching me. I’m not sure if it was my daughter or if they thought I might steal something or what. One employee did come up and ask me if I needed help, but again once I said that I was doing an exchange they just walked away without saying a word. I was having a hard time finding the right color for the exchange, so the girl from the front just came up behind me, found the color for me, then walked away without a word. It was seriously the strangest thing. Not sure if I will be back.

Rude service. Try a different location.

Peter gives me a few really good advice on selecting moisturizer in summer for my oil skin. I think the shopping experience highly depends on the sales person you talk with, some knows you issue better, some others dont.

Super helpful and friendly staff! And, I love how you can get perfume and cologne samples

If you need it, youll probably find it at Sephora

Last time I visited all the store peeps were friendly and helpful and not over bearing!

Staff is helpful and friendly.

Not much merchandise in this store.

You cant hear the clerk beacuse the music is up too loud and the customer service is lousy. Maybe they are like mac and judge you based off if your wearing make up and your hair is done. I find it awkward to ask for help since im the customer and its there job to ask you if your finding everything alright

I can not say enough wonderful things about the Fashion Place Sephora! Even though I may not be a total beauty queen they treat me like one! Going there feels like Im visiting friends! Zachary & Kate are such amazing artists and people! Thank you Sephora Friends!!!

I am very disappointed by the service it this location versus City Creek. I️ live downtown, so that is the location I️ shop at, almost weekly. I️ am a VIB and received a free makeover coupon for my status. When I️ went to use it, I️ ended up spending the 50$ minimum. The downtown manager told me since I️ spent the money and I️ shop there so often, they would still honor it, even though it would be outside the 90 day window. Everyone that works at this location is so friendly and helpful. I️ called Fashion Place today because downtown was booked for makeovers, and they said they would not honor my coupon. I️ have spent 150$ in the last 3 weeks at Sephora and could see in my account I️ had not ever received my free makeover. This location clearly does not value the customer like the downtown location does.

Really NOT impressed with the service I received yesterday. I was in there for a solid 30 minutes before someone asked if I needed help finding anything. It wasnt until I was done shopping that I finally got helped. I genuinely needed help finding the right product and information about a new product I was interested in trying. And then at checkout, the guy didnt ask if I found everything ok and didnt mention my points, how many I had or if I wanted to redeem any of them. Ive been a VIB member for 3 years now, too. Definitely making a note to not shop at this particular Sephora. Keep it real guys.

This is pretty much my go to location because I also work at the mall. At first the girls were super kind and helpful, now theyre rude and act bothered when I come in. I asked one if they had a particular huda lipstick and her response was I checked for you last time and we didnt have it I was asking about a completely different item and told her that and got a oh oops they literally ignore me now and I spend a lot of money there. Stop acting like you own sephora when you literally only work there. I should be able to come in 100x a day and still be greeted as though its my first time. Ill be spending my money and ulta!

This is my go to shop for anything and everything skincare, hair and makeup related! I love this place!

I have got to give it to Katie (the one with the minion on her name tag) she has been my saving grace. But first, even if they are crazy busy, you still get welcomed. You still are asked if you need help. I haven’t been into an actual Sephora in over a year. I don’t live close to one. I came in looking for a specific foundation but they were out, it’s hot on the market right now so I’m not angry. But I also was curious about skincare. Ever since I moved to Utah, my face has taken a turn for the worst. It seems like I’ve tried ever drug store cleanser and I’m at the end. So I stopped Katie for some help. After some questions, she presented me with a cleanser and a moisturizer. She was so pleasant to talk to. She didn’t force me into buying anything and gave me samples to take home. A couple days later, I’m still thinking of her amazing customer service and the amazing products she suggested. I just put in an order. I never felt so confident in buying products and this is all because she took the time to help me out. I will travel over and over again to get help from Katie and any of her team members! I love this Sephora!

I had a super complementary make up artist, I appreciate the kindness.

This review is not in specific with this location. Sephora is definitely at the top ten of worst shipping. I’ve had to go buy the products in person twice after already placing an order online with them because it was taking WAY too long. Both orders took two weeks at minimum. I live in states, where Sephora is shipping from, so I don’t understand why it takes so long. After this order, I will not place an online order with them going forward.

Its a good one. Smallness leads to limited products. Helpful sevice is always available.

My Sephora that I love to go to because I typically get great service. Didnt get great service last time though, said they would provide a mini makeover, waited about 30, then said that it would be another hour for a mini because they had me down only for a foundation match.

Found a perfect foundation for my skin tone and also got some good tips from Candee (I think that`s her name). I would recommend for my friends. Thank you!

Every time I come to this Sephora there seems to be a lot of employees just standing around. They dont acknowledge when you walk in, and it takes forever to get someone to ring you out. Id prefer to find somewhere else to get what I need.

I wish I didn’t have to put one star to post. Sephora not a single one of your employees cares about their job and if they do they sure don’t like to show it. :)

I love Sephora... my bank account does not lol

Amazing customer service, they helped me with everything I needed and and even figured out which foundations would be best for my skin tone!

Why can’t I rate zero stars? Black Friday. One of the worse experience I have ever had at a Sephora. Went in too possibly buy some product, I was looking at brushes with a friend. And an employee came up to me and ripped the brush out of my hand and said we have samples for a reason.. uh there was no sample of the brush. (Maybe I was interested in the brush) but no because the employee ripped it from my hand I walked out. I will never go back into this Sephora again.

Very helpful return was with smile best customer service

There’s an issue with this Sephora and watching their customers acting like they’re all going to steal. I live in DTLA, CA and they’re not even that hounding like some of these women are.No hoodie, no large clothes, not even a large purse — just a cross body purse in my work clothes and I was asked at least 5-6 times in a 30 minute period (I like to browse after I’m off work since my field is in cosmetics) and once I’d turn the corner, would see someone staring or looking.They are polite. But not discreet.

I love this store. They have every product you can think of! The girls there are always so friendly.

Went in for face care, and I left with face care! Everyone was very helpful, especially their skincare gal!

Don’t go here.

Ive had the best customer service at this sephora. Everyone thats ever helped me has been top notch.

I was in sephora yesterday, I was just wearing plain dress, boots with my jacket on. I asked the price of a makeup brush set to an associate when she returned to me she put back the item in the rack and told me “oh that’s $25” and stared at me like I can’t afford it. I walked out and didn’t buy anything. I was so mad because I am judge. 😩🤬😡

I have yet to be disappointed by sephora. They took it up a notch though which I didn’t think was possible, specifically Crysten. She is a SWEETHEART! She helped my mama and I out so much with the perfumes and colognes, she knows her stuff and knows it well. She provided me with her number so she could send me recommendations on a cologne to get my husband for our year anniversary, I was blown away!

The associates at Sephora were really nice and approacable. I asked for help to match my skin color to a fenty foundation. She took her time and found the perfect color for me. Another girl offered samples for primers I was curious about. I didnt know Sephora did that so thanks! I will be back.

I was planning on purchasing a $225 straightener so I had several questions, after I asked a couple of questions she seemed to be in a hurry and started walking away saying is that all? I went in there a month later and basically had the same experience in the skin care section. It seems like they dont have time to help you.

I have called this Sephora 7 times in the past 2 days (not an exaggeration) and no body answered each time. If you have a phone, answer it. So unprofessional. I will be taking my business else where.