What a smart decision this was. A friend recommended this company and I was hooked. A very helpful sales process that answered all our questions and concerns. Very reasonable installation time frame and quickly installed. The installers also spent time with me to explain the product and how to operate it...in fact he would also take a moment to show my wife the exact same thing when she arrived home 2 minutes after showing me..without either one of us asking him..Now THATS QUALITY CUSTOMER SERVICE. If you are on the fence about this product, hop off the fence and DO IT!!
My husband and I finally decided to get an awning over our back patio and we are so glad we found Affordable Luxury Awnings! Darlene Dugan was very professional and knowledgeable and a pleasure to work with! Her follow up with us was excellent and we couldnt be happier! The men that installed the awning were very professional and knowledgeable also and the installation went very well! We are extremely happy with our awning and the whole experience! We will be recommending Affordable Luxury Awnings to everyone we know.
We love our awning that we put on our back deck. It adds a distinct touch of class to our house. Darlene was amazing to work with as well as the installers—we highly recommend using Affordable Luxury Awnings for your next outdoor adventure—you’ll be so glad you did!!! It’s AMAZING!!!
We are so pleased with our beautiful awning that was installed a couple of weeks ago! Darlene, the owner, was so pleasant and explained the differences between the different awning manufacturers. The awning came in on time and the two gentleman that installed it were very nice- they were quick and neat. The awning was installed in about 45 minutes! We love it!! We highly recommend Affordable Luxery Awnings!!!! Give them a call- you will have yours before the hot summer!! Thank you!!!!!
We purchased our awning last fall and we just love it. Darlene was amazing and the installers were friendly and professional. We added the extra sun screen because the morning sun can be a killer. Now we can sit outside in the morning having coffee and are able to enjoy our pond.
Outstanding! The customer service was great. Our awning arrived 2 weeks early and the install time was in 2 days. The installers were on time, polite and efficient. They know their job and were in and out in probably 30 minutes. My neighbor did a DYI install and spent 2 days doing it. I cant say enough how well everything went including the quality of the product. If you want the best call Darlene. Shes also the owner so you know she cares.
I can honestly say that we absolutely love our new awning. Affordable Luxury Awnings delivered as promised. Darlene was a pleasure to work with and installation was as promised.I highly recommend this company if you want the best product and the people who are knowledgeable on what they have to offer.
Luxury Awnings did a magnificent job installing our new awning. They were able to receive the fabric and install sooner than promised. Darlene was a lot of help with her suggestions in a very professional but friendly way. We had the utmost confidence in her. Will certainly recommend them to others.
This company is the easiest, most direct to work with and is an absolute blessing. She not only was willing to help with an awning they did not install, she returned my phone call promptly and not only that.....she and her team showed up to handle the issue. I was so thankful to have been referred to them. Thankfully it was a minor problem, easily fixed and the service fee was well worth it. I would highly recommend utilizing their services.
Women was very nice and extremely helpful in making our decision.
WOW! AWESOME! Just had our Affordable Luxury Awning installed yesterday! Its just perfect. Looks Great! The Affordable Luxury Awning installation team did a great job - explained the entire process - meticulous work - neat - we had 4-5 neighbors come over asking about it! They loved it too! Well done! Many thanks to Darlene and the Affordable Luxury Awning team....you folks are the best!
From start to finish.... cant say enough good about these guys.... First... Darlene is very knowledgeable about the product, and the fabrics. Very pleasant environment. Went with the Eclipse and couldnt be happier. Installers top notch, clean and neat..... Would HIGHLY recommend to anyone. Thanks again all.
Affordable Luxury Awnings was a pleasure to do business with, the whole teamfrom ordering through installation were very professional and very friendly and informative. We hIghly recommend the Sunsetter product andAffordable Luxury Awnings
Great company to work with. Darlene was very knowledgeable about the product and helped us choose exactly what we wanted! Installation guys were spectacular. Neat as a pin, reviewed everything and were done in no time. I would highly recommend this company. I dont think youll be disappointed
Affordable awnings were professional, delivered on promises and delivered product and services that exceeded our expectations.
A total pleasant experience to do business with. Could not be happier with our new awning cover. Expert mechanical adjustments too.
We purchased a retractable awning to eliminate direct sun exposure on our back patio. Our overall experience has been five star with Darlene, the owner, and Ron Ruckel, our salesman. Their service was professional and courteous and they were always available for questions. They had experience with the bylaws of our HOA and provided papers to help expedite the approval process. I want to give a shout-out to the installation crew, as well. They worked efficiently and cleaned up when they finished the job. The product itself is superior and we look forward to many years of cool comfort from the summer sun in South Carolina.
Darlene was super helpful in solving my remote problem.Even though I purchased the product and had it installed from another sunsetter distributor, she went out of her way to help me solve my problem.I regret not having done the purchase with her initially.Keep up the good work kiddo.Thank You
Prompt and courteous service from owner/seller. Prompt order and delivery of awning. Knowledgeable and professional installation crew. However, one problem which is hopefully in the process of being resolved... the LED lights work on only one arm. On the other arm they were defective and did not work and when one of the light strips were replaced they worked initially while the installer was here but after he left they quit working and they still dont function. Owner/Seller is ordering the central electrical control unit with the hope that the problem is corrected when it is replaced. I will add to this review when the issue is resolved.
Fast and friendly service. Great product. If you want a Sunsetter awning, then you want Affordable Luxury Awnings.
This company is a joke. They WILL NOT stand behind their product at all. The owner is a crook and gives Sunsetter awnings a bad name. The awnings themselves are good products when installed properly, however after using my awning a handful of times it was in falling off the wall. Finally had to call their competitors to come fix the poor workmanship.
A great experience and product! Darleen Dugan was attentive and a great person to deal with. Her expertise from begining to end was first class. The installation was a pleasure as well. Very experianced and professional. The product is top notch. We are very impressed!
Pleasant comfortable atmosphere. Very knowledgeable about the product