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TCS the Countertop Store
3628 Coalition Dr, Myrtle Beach, SC 29588, United States
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TCS the Countertop Store
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Ri
Review №1

We just had our kitchen countertop replaced and could not be happier with the job that TCS did. They were extremely accommodating, professional, punctual, and very neat.Thanks to everyone at The Countertop Store.

Gi
Review №2

We have had 3 kitchens and just did our 3rd bathroom with the TCS. We had to push the template date several time, they are always accommodating.We really like Scott! And of course Tonia is the best!!I just sent them my friend, there is no other place I will go to have my counter top! I have two more bathroom to go😀 they also did a nice shelf to put above my washing and dryer so I don’t see the hose anymore!They are the best😀

Cy
Review №3

Great team that does quality work. Would highly recommend The Countertop Store!

Ro
Review №4

Had a very good experience. Tonya was patient and took time with us to get exactly what we want. Installers were outstanding. Very polite and friendly. They did a great job.

Gr
Review №5

We wanted to go with a small locally owned business, and we are so glad that we did. My wife couldn’t be any happier with the end result. They were a one stop shop for us from cutting down existing bar to countertops and new sinks. Followed through on all dates and aspects of the job even during these difficult times. 5 star all the way !

Te
Review №6

From start to finish The Countertop Store team are fantastic to work with. They made the selection process very easy and efficient. My install was the first install of the day the guys showed up a few minutes early, they were cheerful, positive, energetic, and very knowledgeable which made for a great install. My countertop, trivet, sink and faucet look amazing. Thank You for the excellent service.

Gi
Review №7

Lots of places around to buy countertopsYou will not find better selection than at TCSAbsolutely the best crew for instalSales staff is awesomeCounter tops speak for them self’s🤘🏽🤘🏽🤘🏽🤘🏽🤘🏽🤘🏽🤘🏽🤘🏽🤘🏽🤘🏽🤘🏽🤘🏽🤘🏽🤘🏽

Br
Review №8

I will always do my countertop and sink business here.Our home had a double-bowl kitchen sink, we wanted a single. They matched the old sink size exactly, to include corner radii. The installation crew was on time, courteous, professional and efficient. Their plumbing subcontractor, Palmetto Plumbing, showed up right after and completed the job.There where a few issues with how the original sink had been mounted, but these pros knew exactly how to fix it.We couldn’t be more pleased.Thank you, T-C-S.

Je
Review №9

We got new countertops on 11/13/20 from The Countertop Store. To date we have had seven chips. We noticed the first one the day after installation and they did come to fix that one. We called about the other six and they refuse to come to fix them. Kevin, the Operations Manager, has been the rudest individual I have ever dealt with. He has hung up on both my husband and I. This store is fine if no problems, but heaven help you if you have a problem! POOR CUSTOMER SERVICE!

To
Review №10

THANK YOU TCS!! I love my new desk and I have already upgraded my computer. Wish I had a newer photo to share but, this top is beautiful no matter what is on it.

Sh
Review №11

Worst service I have ever seen. They sold my parents a faulty countertop that chips and refuses to fix it. Kevin was completely rude and claimed this is common. After calling the countertop manufacturer they claimed it does happen but not nearly to the extent that Kevin claimed. The owner was supposed to call but never did. I have never heard someone be so rude than what Kevin the operating manager was. He apparently doesn’t stand by his product and then will leave you high and dry when they say they will repair it.

De
Review №12

My wife and I had our kitchen countertop replaced a few weeks ago and a short time later we found some areas with chips in the top. I called and they sent a repairman to fix the chips. Repair was fine however we found more chips recently and requested another repair. I called and expressed my concern to our sales rep Tanya. She put the operations manager Kevin on the phone who was rude from the start of the call telling me I signed a contract and that is how the countertops are. In all of my life I’ve never been spoken to by anyone so rudely. I will NEVER recommend this place to anyone who’s looking for countertops. Kevin would not discuss a resolution to the problem in fact all he did was hang up on me. The following day my wife called and guess what Kevin hung up on her .Beware if you ever need service. Tonya told me the owner would call me so far that hasn’t happened. The manufacturer informed us to deal with Lowes and believe me I will next time.

Se
Review №13

I just love T C S ! I bought my new quartz counter top from them and so pleased. They came when they said, responded to my calls, listened to my request as too what I wanted, and did a beautiful job. The entire staff was a pleasure to work with and I would hire them for any work in the future. I made several special request from them as to what extra needs I wanted, and they were able to accommodate my wishes! My kind of store and my kind of people!

Ja
Review №14

Wanted to replace my 14 year old counters. Found TCS through HomeAdvisor. They came to the house, told me what was available and what they suggested and I had an excellent estimate with 2-3 days. Went to the shop to see what was actually available and chose a white quartz that sparkles in the light. A few days later, they came and did measurements and 2 weeks later did the install. Three very nice gentlemen removed the old and installed the new in about 4 hours. Plumber arrives about an hour after that to install the new faucet. Excellent from beginning to end. Couldnt be more pleased. Highly recommended.

Da
Review №15

The countertop store was fabulous, patient, and professional in assisting my mom with her countertops In 2 bathrooms. They did her countertops in the kitchen years ago. She said the gentlemen were cautious, put down protective gear on her hardwoods, and it was such a pleasure compared with all of the workers she has had in other areas who were sloppy and unprofessional. We would highly recommend them and Tonya Hepburn was a wonderful, patient salesperson. She helped facilitate all of the installs and was so patient even beforehand as we viewed various slabs and looked at them with our tile samples. They really are top notch with no seams and so cautious in the install. WE recommend the 100%. We are so happy with their work and wouldnt go anywhere else!!!

Ri
Review №16

Great company to handle all aspects of your project from start to finish. Easy to schedule, always on time, all workers did a great job. Highly recommend them.

Hi
Review №17

What a great experience! We looked at Montgomery quartz countertops and decided it would look great in our kitchen. From start to finish our experience was awesome. Tonya you were so helpful from helping us find what we wanted to scheduling. You worked with our schedule and it was great! We highly recommend your store. Oh yeah, your price was great too! Thank you!

Sh
Review №18

They were very friendly in the store and on the phone! The install was on time, very quickly done. They cleaned up. The plumber did a very good job as well!

Je
Review №19

Great place to do buissness with highly recommend it if your looking for new countertops, Also has the best quality finished products Ive seen in any granite shop in S.C.

na
Review №20

This is one FANTASTIC company. From the time we walked in to the store to time the last installer departed the house it was an amazingly successful experience. Tonya was the first person we met, she was extremely professional and so very knowledgeable, helping us decide the right material for our jobs. Started out with just the kitchen but, when we found out we could get this job dine for about 60% of what HD and Lowes prices, we had them do the Master Bath Vanity. Everyone we dealt with was Professional, Courteous, Attentive and very Skilled. The install was done yesterday and it is BEAUTIFUL! They made is so simple, they take care of everything and didnt nickle & dime you to death with all the add ons that HD and Lowes as well as another did. They even scheduled the plumbers and tile installers. All we had to do is sit back and watch. Thank you Tonya, Larissa, Kevin and Scott. You have a lot to be proud of!

Wi
Review №21

The installers and plumbers were fantastic. Prep work, installation and clean was done very professionally. I highly recommend them.

Ro
Review №22

The Countertop Store, Inc. has given my husband and I the best experience we could have asked for. We came in signed up for a FREE measure. They came out on time and were very helpful. When we stopped by the showroom we were met by Pam & Tonya. They are very smart about the products they sell and they are great with picking out color tones that go together. We even received samples. They came in our house for install and were amazing. These guys really take their work to heart. They have the most amazing install crew and had our kitchen completely done in 3 to 4 hrs. If you are looking for countertops these guys know everything and they prove it too.

An
Review №23

Ive only been in Myrtle Beach a year and was looking to change the granite in my kitchen but didnt know which company to go to. My husband and I went to several granite companies and settled on The Countertop Store. The people were great to deal with. Tonya, Pam, Steve, Kevin and everyone in between could not have been more helpful and patient. Steve came out to measure and I had the estimate that day. Kevin did the template and install. Everything went smoothly and was completed in a months time. After having done several kitchens in the past this was truly a pleasure. We would recommend The Countertop Store to everyone we know and will definitely talk to them again when we do our bathrooms.

Ro
Review №24

Our experience with The Countertop Store was positive from beginning to end. Our sales person was very helpful and accommodating and the installation crew was friendly, efficient and knew what they were doing. The plumber they used showed up on time, was very respectful and friendly and did a great job. Our new granite counters are stunning.

Gr
Review №25

I am so glad that I found The Countertop Store - best people to work with - they showed up when there were supposed to - they did a fabulous job of installing our countertops and took all measures needed to do the job right. I would highly recommend this company in a heart beat. Can’t wait to do more remodeling and using their services again. Thank you for your help in your showroom you people are the best!

Da
Review №26

TCS tore out our old tile kitchen countertops and installed new granite. The price was competitive, entire process was easy, and the entire crew was excellent. The countertops look great and I would definitely recommend TCS.

Pa
Review №27

From beginning to end, everyone we dealt with at The Countertop Shop was friendly, helpful, and professional. Our granite counters are beautiful! We highly recommend this business.

Bo
Review №28

Not impressed and we dont buy your lies! If this is how you act before you get our business, how are you going to act once we have paid you? So we had an appointment for a measure that needed to be moved and the salesman said if we couldnt keep our appointment that he was booked for a week and a half and could not come quote the job. High pressure BS is what that is. Keep your stinking granite, there are only about a million of you guys down here. How can I walk in and get an appointment for two days later and yet you are SOOOOOO busy you cant come back on another day if I need to postpone because there is sheet rock dust everywhere? Obvious liar!!! No wonder your shop and selection was so small.

Ge
Review №29

Wonderful, very nice and knowledgeable. I love this counter store. Very reasonable.

Ca
Review №30

Love our Cambria countertops! Everyone did a great job! Definitely glad we were recommended to you and we will pass your company on! Thanks, Tonya, Kevin, Steve and Martin! Job well done all around!

Ke
Review №31

From Tonya, who scheduled the job on the phone, to the two technicians who did the work, everything was perfect. They did a superb job in short order: fast, clean, fair priced and trouble-free. Thank you. Ken Spiehler

La
Review №32

We love our new gorgeous Cambria counter tops! Thank you for your awesome service and great pricing!!

Ca
Review №33

Great Experience from Beginning to Installation!Beautiful Product Choices ( we ended up with Granite)

Jo
Review №34

Doing granite countertops at condo. Great people to work with.

Jo
Review №35

Great work, great people and good prices.

Ro
Review №36

Our kitchen looks great!! Very nice people to work with!!

Ar
Review №37

Great service, pricing, and beautiful quartz

Ry
Review №38

Best countertop store on the beach

Ro
Review №39

Best staff in the Carolinas

Jo
Review №40

They came out and measured our counter tops and said they would be calling back the next day for us to come in and pick out what we want. 3 days later, no phone call. I contacted them, i was given the run around why we havent received a phone call. We had up to $3,000 budgeted for our counter tops, I guess we will be given that to someone else...costumer service is very bad here.

Mo
Review №41

We have out first appointment next week

Jo
Review №42

This place is way over priced and has terrible customer service. I suggest finding a better place for granite.

He
Review №43

Great staff and products.

Jo
Review №44

Andrew

Li
Review №45

Tonya is amazing. So knowledgeable fun to be around. No such thing as a stupid question.

Information
100 Photos
45 Comments
4.5 Rating
  • Address:3628 Coalition Dr, Myrtle Beach, SC 29588, United States
  • Phone:+1 843-293-5373
Categories
  • Countertop store
Working hours
  • Monday:10AM–2PM
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
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