Lea V’s the best, she has great customer services skills, negotiate able, very knowledgeable in cars . She goes the extra mile and find the best deal for us! Thank you Lea and Ball Honda keep up the great job 🙏🏼🥰

Good spot for my oil change always nice there

I went looking for a 2022 Honda Civic LX. I was happy they had the exact color I wanted. However, they added about $6000 worth of unnecessary add-on package. When I asked the sales person to take it off he had the audacity to say they couldn’t because it came from the manufacturer with the package included. They are ridiculous and shady. I understand there’s a shortage in cars at the moment, but to actually add over $5000 on the MSRP is unethical in my opinion. Stay far far away unless you want to get ripped off.

Gabriel from CPO Honda was excellent. Great customer service. Helped us with my 25 year old son purchasing his first car. Very pleasant and straight forward . We did our first oil change with Ball Honda also. Another excellent service. . Very Happy. 😊

I went to get the oil change for my car I literally waited 3 hours. When I finally decided to go check if my car was there it was. I ask the cashier person she stated she called me 2 times which clearly she didn’t because I was sitting in the waiting room the whole time. She must of called me through the speaker which is outside and only id you are outside you can hear it. Never apologized, gave me a dirty look. This is not the first time this happens to me, second time, I am very upset. She needs to be more efficient instead of being on her phone and talking to other employees all the time she should worry about getting her job done correctly.

They include a pointless add-on package which includes things like pinstripes you cant decline which increases the price of the vehicle by a couple thousand dollars. Had a much better experience at Poway Honda and was able to beat their price easily. Purchased a Honda Odyssey there for about $3000 less than the identical model at this dealership. Overall felt much more comfortable with them and trusted them more than Ball Honda.

Jose is the best. He’ll get you and your car set up right, no funny business. He’s always very friendly, helpful, and tries to get you the best deal.

Went to look an Accord hybrid, on line price is good but showed up and has unrequestedAdd ons, totalling asking price of 38k. The price is set and nonnegotiable. Left after being told that inventory is limited and if I find a lower price to buy it. I did leave and found the same car for 32k at Mossy lemon grove. Do your homework look online for market value and buy at your offering price. Dont purchase items that you didnt ask for.

Manager’s delusional, car scarcity or not I am NEVER leasing a civic for $450 a month. He was borderline rude and unreasonable.

WORSE SERVICE EVER!!!DO NOT GO TO NATIONAL CITY HONDA DEALER. ONLY GO TO EL CAJON HONDA DEALER.I went without an appointment for an oil change and brake repair on 08/14/21 right before 10 am. Sean took my vehicle and sent me a text at 10:05 am to communicate updates.I requested an update by text at 11:46 am; NO REPLY. Then I sent another request at 1:52 pm; NO REPLY. I called Sean instead and he told me I dont know, let me check then Ill call you.He lost me at that moment; 4 hours and he had no clue of my vehicles care. He called me back at 2:05 pm to say only oil change and air filters were done, they needed to inspect the brakes. They were about to start, after 4 hours! That was not acceptable especially because he said 3 - 4 hours when he took my vehicle and I shared with him that it was my sons birthday and he had the opportunity to say we wont be able to do it today let me make a future appointment or call me/ reply to my text sent at 11:46 am to communicate that they wouldnt be able to finish my request and allow me to pick up my vehicle.I had to call Sean at 2:27 pm to request my vehicle. The worst is that when I arrived he did not attempt to apologize or make an appointment to complete the service; instead, he blamed me for going without an appointment, wiping his hands by saying he had no control over the workers liability and tried to say they were short staff.From the 1st moment I communicated my vehicles needs, he assumed responsibility to take care of me.• He should know the staff that is available to take the right amount of work for the day; instead of blaming coworkers for low productivity.• He should take ownership of his mistake, apologize and work on the solution to help me; instead of giving me excuses and sending me home with the unrepaired vehicle and no follow-up appointment.HAPPY ENDINGI called Honda El Cajon the same day of the incident. Quiency B. Added my vehicle to their already full schedule for Monday. The vehicle needed other details; James G.took care of the repair that ended close to 2k. *** National City Honda dealer lost a customer for life and a good service sale.*** Me and my family will only go to Honda of El Cajon.***

I took my car in for a recall repair. Thr repair was done in a timely fashion. I was greeted by a person at the door and then left alone wondering where to go/ who to speak to. There was no clear service person/ area.

I bought my very first car here mid March after my brother had purchased his. I went to the same lady (Lea) he bought his car from. Since my brother referred me to her, she threw in the tint for my car but had to come in when convenient for me. We were off to a good start but as soon as we wanted to drive it off the lot we noticed scratches already on the car. We let Lea know before leaving and she seemed in a rush to get us off the lot already so she said not to worry about it but to take pictures and to come in the following week so they can fix it and to do my tints all at once.What a hassle it has been just to get these things done. Lea made it sound like a sure thing for me to come in on a certain day to get my things done. Since I work, my brother offered on his day off to take my car for me...it has been about 4 MONDAYS IN A ROW that my brother has went down to the dealership and there has always been something from them (mainly Lea) that has stopped us from getting my car done. She had told us a specific time to come in the first time and then when my brother gets there, Lea tells him the guys who does the tint has called out.. the next Monday, Lea isn’t there, when she could have called us to let us know since she said she wanted to be there and “keep an eye” on the car. The third attempt, it was drizzling that day but stopped later on and the gentleman working at that time (Jose, servicing department) said they would not be able to do the tint on the window due to the rain, which makes sense. But then Lea said just to come back a couple hours later to then coming back those few hours later and telling us they can’t do it.After Lea telling us that, my brother spoke with Jose again and he mentioned to us that either way we were not in the system for an appointment for the tints. I was thinking this whole time that Leah had put us down in the system for an appointment it made Jose and the servicing department look bad when it was her doing. My brother had told Jose that one of the previous Mondays he has gone that someone called out and Jose said that that wasn’t true, Lea had LIED to us about one of the guys called out! I’ve been so eager to get my window tint and she’s been giving us the run around. She had always insisted for us to come at a specific time each time but to be turned away. Finally that day my brother made an appointment for today May 3, The car did not finish in time so it is staying there until the next day but I do not have a car for work so we had to call Jose to see if he would be able to give us a rental for the day and he had mentioned to us that Lea had given another customer their last rental car even after he had told her that I had needed it since the car was not going to be ready.Jose was nice enough to stay after his time to find a car for me to use for work the next day!!Do not go with Lea or trust anything she says! She makes promises she can’t keep and will just give you the run around! So horrible.

Great service and fit your budget, did not have to negotiate and they gave us the price we asked for.

Got a top of the line 2019 CRV with the help of Louie. He was very knowledgeable and answered all our questions, he wasn’t pushy at all like most salesmen can be. The approval part was very quick. All employees we encountered were very welcoming and professional, they don’t treat you like you’re just another number in the books. Great experience! Make sure you ask for LOUIE!

Ball Honda service department is the best. Very nice employees there who wear their face masks at all times when anywhere near a customer. I like that. When they take your car they go straight to business to solve the issue or issues. The gentleman named Dante is very professional and I tip my hat to Ball Honda. The place to go for great service. Thank you guys.

Great group of people, lots of help

Stay far away from this place. I had the worst experience today in Ball Honda. This place left a sour taste in my mouth, thanks to salesperson Alex. Customer mistreatment at its finest. I will definitely be filing a complaint against this person, I’ll make sure this doesn’t happen to anyone looking for a Honda. Glad I found a great deal at Poway Honda + professional help from staff.

Got my official 2nd car here! Def better than the toyota dealer down the block. Great place, friendly staff and cozy environment. They really know how to take care of you here! Shout out to the salesman Sam who made this purchase possible! :)

Alfredo y Miguel had a great customer service. Very patient.

Javier is the man!! Sold me a brand new 2017 honda civic hatchback! Such a nice guy. Showed me over 10 cars until he found the right one for me! Nothing like honda on main, guys are rude.

Best car buying experience ever! I so appreciated the honesty and hard work sales manager, Tony, and his staff provided. They all worked together well and showed genuine concern for all questions, hopes and concerns.

Poor customer service. Called and asked about a part and got Alex who was slightly rude. He continuously spoke over me, and was in a rush to get off the phone. His tone changed once i asked to speak to a manager. I should have took the hint but i arrived and walked in looking for the parts department and literally walked around the entire sales floor and not one person acknowledged me or asked if i needed help. Should have took that hint but i waited in line to ask the cashier who directed me to another building. Arrived at the parts department located behind the Acura dealership and got Alex again who was more friendly in person. He removed the part from my car and went to the back to check compatibility with the part he had and he claims they were different and when he came back he didnt have the other piece to my part anymore and claimed he didnt have. Very sneaky as dealerships typically are! I couldnt prove he took it so there was nothing i could do. STAY FAR AWAY FROM THIS PLACE. I can only imagine how many other customers this has happened to and didnt realize it. Always follow your gut! If it doesnt feel right its not right!

I hate making reviews like this. If you are going for car service, make sure that more than one person knows that you are waiting. When driving into the drive thru one guy in a suit told me to go inside to wait and I waited for nearly an hour (around 50 minutes). I wasnt helped or even acknowledged. I went back to my car, started it up and started writing this review before I drove off. As I was typing this down I was greeted again by a different person (someone from the car service area) as if I had just gotten there. I was immediately taken in when I told them how long I had just waited inside and that I was about to leave. Service for brakes was estimated at two hours. I came back two hours later and my car was not finished. I was told that my car was almost done and that it was being washed. Around 30 minutes go by before my car is ready. Although I am grateful for that gesture, I wish they had let me know ahead of time that they were washing my car. Its an older model and some of the paint was beginning to chip off so I usually wash it by hand to take extra care. More of the paint chipped off with the carwash and some yellow spots (bee pollen or bee poop was still left on my car. You can imagine the quality of the car wash I got. I appreciate the discount they gave me for the initial wait, but the nice gesture of a carwash should be brought up to the attention of the guests before it is performed. I didnt even want to bring up the issue of the paint since I was already irritated with having to wait for 5 hours for something that should have taken 2. Some folks just like to do that sort of car-care (car wash) themselves to protect the paint. I really dont know if Ill come back here after what Ive been through. Also: one of the guys outside that watches for people interested in the cars in the parking lot was really rude to me when I didnt know where to park my car for service.the way I saw it was, since he didnt see me as a chance to benefit, he quickly brushed me away. Everyone else was nice even though the service overall was off track. Im still alive so the brake job was done well.

Had an awesome experience. Miguel Lopez was awesome in shiwing us the cars we were interested in with a no pressure. We used Costco car buying so the price was already set, but Migual made sure we got every discount we were eligible for.

Great Service & Attention, I have been their loyal Customer for 9 years now.

Shawn its really good customer service professional.

The only time someone has been helpful was when I was buying a car from this place. Don’t come here for service go anywhere else but here. Expect to wait long times and expect to have no one come tell you that your car is ready. EVERY. SINGLE. TIME. I come here they tell me that they will come get me when the car is ready but I always have to go ask if my car is done and EVERY. SINGLE. TIME. It is. Had they said, it’s not ready yet, I wouldn’t mind the wait, but it’s always ready and it’s just been sitting there while all the men are walking around doing absolutely nothing and going to each other’s desk to talk and laugh. If you can go to another dealership or literally anywhere else than the ball honda in national city, go somewhere else for service on your car. They told me that even after I paid I would have to wait for Gabriel to explain to me about the battery they had just installed my car. After watching him just walk around the dealership for almost 2 hours, when it was time to talk to me he walked towards me and disappeared somewhere else. Second encounter I’ve had with Gabriel in less than two weeks and both times were awful. Now that I know that I can take my car to any other Honda, I’d rather spend money anywhere else than this one. Save your time and money from this place. Who actually likes waiting at a dealership? Absolutely, no one. Especially when their car has been ready and they’re waiting for nothing.

I ( Im the husband, Seth ) took our Honda Accord to Ball Honda to make the little wrench ( the needs service icon on the dash ) go away. Thanks to Balls THOROUGH inspection, I was informed that the rear brakes were down to 1 mm - NOT good. So after spending a bit more money than I had anticipated ( not an unreasonable amount at all ), my wifes car now runs much more smoothly AND ( most importantly ) safely . Thanks Ball service dept. - you are the BEST ! SF in IB

Oscar went above and beyond to help me and answer all my questions. 10/10 would recommend.

Very upset. Made us drive a long way after telling us they had the vehicle there. They didn’t even bother apologizing. They just said to come back another day.

Sub par quality work done to my Honda Civic when the battery needed replacing. Wire was cut to the 12V battery. Since the wire was cut which goes to 12V battery inverter couldnt charge it. It had to be rewired to connect inverter to fuze box so that 12V gets charged. Was taken to another shop to get everything repaired.

The service professionals were extremely helpful. Greg was knowledgeable and helpful with the repairs I needed on my Fit. The place was way overpriced on the downside.

Everyone was very helpful let us test drive several cars until we found just the right one no stress no hassle just a great deal

For my visit I would like to give my experience about Ball Honda it’s professional long very good service, friendly team,excellent customer service front desk, nice smile with a customers and no waiting time I would love to recommend everyone to make an appointments with Ball Honda specially Sam and Gabriel ⭐️⭐️⭐️⭐️⭐️

Great help and service!

They were prompt in responding to my online inquiry but according to David Kim, they couldnt do anything for me over email. Kind of hard to believe that during a pandemic, when everyone is being ordered to stay home, they arent able to help online. Ive known people who were able to buy vehicles without ever stepping foot into the dealership because of COVID. Felt like I was just a burden he didnt want to deal with.

They are very polite, kind, and efficient. Their waiting area is spaced out and they have free WiFi while you wait. I was very impressed that they are offering free oil changes to medical personnel.

Great service

Great selection and great service and prices

Terrible customer service. I called to ask if they had a car in stock and told them I would be there to look at it and I got there and they couldn’t find the car. They told me to come back Friday and they would have It. Won’t be going there again.

👍 good job greg and technician..

Repair prices are always expensive at the dealership

Just got civic exl turbo for my son...Mr.Louie limson give us a very good deal...

Im a guy who did not buy from Ball Honda, but is taking time out of his day to write a 5 star review for David Kim, the Internet Sales Manager because he was that nice to speak with over the phone, email, and text with. After placing a deposit for a car at a dealership nearest to me and becoming frustrated that the car would never come, I called around looking for my car. David took my initial call and promised to call me back once he literally ran out to see the car with his own eyes... he would not rely on what the inventory system had to say. They had my car but with one accessory I did not wish for. He explained it would be easy enough to switch it out first thing the next AM when they had a service bay available to do the work. I had every intention to buy a car from him that next morning but out of the blue I got a call from my dealer that my car was being transferred in from another dealership. National City is about 40 miles away, Carlsbad is about 5. All things being equal I would have much preferred to buy from Daniel. He was extremely professional, no nonsense when it came to negotiation, super thorough and detail oriented in every aspect of the impending deal... basically everything I could ask for. So anyway, Daniel is the dude and suggest you ask for him if you have any desire to own a Honda.

They will treat you great until they sell you a car. I dont trust them to work on my car. Went to change a windshield and a front light, came out needing all wheels air checked and all were different amount! The tire pressure light came on.

Drove over there and was very disappointed.

Good job and great customer service.

I was there with appointment for get a new car and sell my, wasted time the guy wasnt there the car wasnt there and the seller talk to me say is not a good time for buy a car o house like a I ask his opinion.

I got financed for a new car back in 2017. One of the things I had the option to buy was GAP coverage in case my car was totalled. Sadly, my car was totalled in June of this year by a very unfortunate circumstance. I made the GAP claim like I was supposed to. It turns out that with the warranty, sales taxes, etc, my car was actually overfinanced by the 125% MSRP that GAP would have been able to pay. To make a long story short, the expensive overpriced $800 GAP coverage I purchased through them was effectively worthless regardless of whether anything happened to my car or not because of it. So now Im left to pay the last $4k on my car note because they knowingly sold me a bad GAP policy from the beginning.

I understand the way business works, but the markups have gotten out of hand here; perhaps attributed to the smaller margins on vehicle sales. However, thats not my reason for the low review. Ive had my vehicle serviced here since I bought it and I typically dont mind paying extra for the convenience charge and the friendly smiles (the face to face customer service is still solid).Recently I realized my service was taking a long time, so I went to the receptionist to infer about the hold up and I was told that my car was being washed. 25 minutes later my car still wasnt done so I went back to pay and ask again. The nice receptionist radioed the mechanic for a few minutes with no reply. When she finally got him on the line, my car was still being washed. I requested that my car stop being washed so I can leave and get along with my day.I suppose my greatest issue is the lack of communication and consideration for customer time. Im insanely patient so its pretty easy to keep me sated with some basic communication. I understand the mechanics bill for the hour so I cant help feeling that the oil change and fluid change promotes the unethical practice of unnecessary billing.Suffice to say, the service left a bad enough taste in my mouth to prompt a poor review; where, otherwise, Id have left a good one since I recently started reviewing most every place I visit.

Service is always great, I always ask for Dave, and he was helps me, answers all questions 100%, and takes care of my care! Thank you for the awesome service.

Greg was very helpful regarding the Costco program and the model car we liked.

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Ive had several Hondas for the past ten-years and usually go to Poway Honda since thats where I originally bought my first Honda CRV, but on June 20th I stopped by the Honda Parts Department to purchase a couple of parts for my daughters 2003 Honda Civic, the amount of support/help that I received from Marty Guevara was excellent and so was his co-worker who was assisting him with finding the parts on the list my mechanic provided to me. Both gentlemen were very helpful and in my opinion went out of their way to assist me, your help was greatly appreciated and next time I purchase a vehicle for myself or upgrade my daughters car I will make my purchase at your dealership for sure, thanks, and God bless You.

Ive been coming to this location for the past 7years. I Never leave disappointed with the staff and service. Thank you Juan

Gabriel is an excellent.Great costumer service.Very knowledgeableI highly recommend this place

Great place, I have been their customers since 1998. Look for Dave on service department great guy and very knowledgeable and always straight forward with me. Highly suggest the great service.

Fantastic service super recommended ask for Juan

The customer service is trash and the attitudes are atrocious, I have been to the dealership on several different occasions. Ive only had my car for no more then three months and each time i notice a different issue with my car and the lack of communication is terrible as well. They fail to execute protocol and return your calls back. Specifically speaking on a phone call today with Juan Espinoza his attitude was disgusting and consistently cut me off every time i choose to speak. I personally had to drive up there and speak to Al Hammerschmidt the general manager and Scott Moses the service manager for this pending issue to be resolved. In no way this should have gotten to the point of me having to speak to them if the service representatives should have did there part prior to me showing up. The Lack of attentiveness to the customers should be priority i shouldnt have to deal with attitudes while getting my vehicle serviced.

Friendly sales professionals. No issues. Purchased vehicle with no problems. I would highly recommend.

Fix my car right

I walked in for an Oil change not knowing I would come home with the new 2018 Accord. It wouldnt have been possible without the help of Louie! From the start of the test drive to the end of my visit it was worthwhile. Louie took the time to really work with me. Not just for the sale of the car but how my Christmas went, did I visit family etc. Louie is a great salesman I would refer him to anyone, even my friends, because of Louies expert and professional advice I think Ill be a forever Honda Owner.

The only one worth working with is Dave. Everyone else there doesnt care about whats best for you or your vehicle.

Service dept. arranged recall service promptly. Work done efficiently and quickly with detailed explanation of services performed.

Very professional and courteous staff. I took my Honda in for an airbag recall and even though I had never been there, the staff was extremely friendly and very professional. They answered all of my questions and concerns and to top it off they even offered a shuttle drive home. Mind you, given that this was a recall my total charge was zero and yet I was treated like a paying customer. Very happy with them and I will take my car there in the future.

Bring in your Honda for the best service experience in town here at Ball Honda and say hi to Christy.

My wife made sure that we would get a loaner vehicle while ours was droped off.Gabriel Gaitan told her that there was no cars this week and would have some next week. Hence why we made the appt like a week out, also to notify my work place.So, showed up today. Gabriel said they dont have any cars and there rental car place is closed.My wife called a different Honda place and they said they would deliberately set a car aside for us. Needless to say we have an appt somewhere else.I understand Rona is going on, but didnt even set call aside or call to let me know no cars.Showed up to work late for no reason.

I was treated with respect here. This is where I bought my car and now continue bringing my car for service. Today I had my oil changed, the transmission service done, car software upgrade due to recall ( which they told me about without prompting) and tire rotation. Total was $138.85. So great place good service, good prices.

Nice place. Dropped of a friend to pick up his 1 month old honda that had to have major engine work done on it even tho it was new. LolBut nice place and people and thats what warranties are for

There very helpful specifically Johnny Martinez and he explained everything about the car thank you Ball Honda

I took my 2019 Honda Accord 2.0T touring to ball Honda at the beginning of January and ordered a part for my trunk and 11 months later it’s still not here.

The goal of the day was to test drive and compare hybrid cars between dealers. Came here to test drive the Insight. All the dealership we visited was friendly and let us test drive their cars. This place was like no, if we let everyone test drive, the mileage will be too high. Didnt feel welcome. I remember the service was better back then when I got my S2000 back in 2001. And yes I test drove the S2000 before I bought it. This one sale person ruin my experience with this dealership. Or maybe this is just their new policy.

I had 1 problem about 7 years ago but since I met Dave and started doing business with him.....no problems at all. Nothing but honesty and respect every time!!!!

NEVER ever go to this place for service!!! Not honest at all, on the phone to check the price for the CVT oil change. After arrived check the price again. when finished the work, denied all the word before. Just change the price what ever they want. Just write this comment since I saw my record of service and found they also charge me the fee of towing for they didnt do.Never ever go for this place!!!

Bought my Civic Here. However, good luck trying to get them to validate any warranty your car may have. I took my 2012 Civic there because of the Paint Warranty Extension and have yet to hear from them. You are better off buying Toyotas or Ford. At least they will help you. Im looking at you Juan Espinoza.

Very nice and helpful employees 👍

Great customer service and fast and reliable

Good car selection. Would have bought a Honda accord here if Alex had even tried to run numbers for it. Instead he left me walk off the lot without any negotiating. Walked across the street and bought a Camry from Frank Toyota.

I got my 2017 Civic last year and wanted to make sure my car got the best care. Im glad I decided to take it back to get serviced where I got it. They know the car so its fast and easy. My dad would say, You can get your oil changes cheaper somewhere else. Now though that may be true what Im paying for is the easy and peace of mind that theyre doing a good job. Beside, they are all easy going and a great place to sit and chill while waiting. Everyone is nice and yet leaves you be, a good balance.I always come here and dont think Ill ever go anywhere else.

Oscar Ramos has the best customer service Ive seen at car dealerships. Knowledgeable and helpful.

I bought my 2017 Honda Accord Sport here at Ball Honda and customer service was amazing! Starting with the salesman and finishing with the finance manager. They knew their inventory and what they were doing because they made everything nice and quick. I will definitely recommend this dealership.

Love ball Honda for Honda store but its a family-owned business by the ball family and John Ball the current owner will get out and roll up his shirt sleeves and do whatever it needs to get the job done for you Weather Service for the sales whatever its a good little family-run store and they have many other stores there and they really thrive on customer service so go to ball Honda be happy

Had a INCREDIBLE buying experience at Ball Honda. Buying through the Costco Auto Program at Ball Honda is the way to go. Diego was TOP NOTCH when test driving vehicles and after purchase, showed us the features we needed to set up before driving off the lot. Greg Maness was just as personable and Sid in Finance, YAY! He was great to work with when filling out necessary paperwork. WILL RETURN for next Honda purchase.

Another sly dealership..Taking away information while not providing a quote. I didnt have to go to this place to waste my time. They did it over the phone.

People are friendly and they got a few smart technicians. One Honda dealer ship pulled my circuit relay ship under the dash causing my car to automatically shut off when driving 70 on the freeway. The tech here caught potentially deadly problem. The other Honda dealership missed. Ill vouch for these guys good integrity.

Very fast,and easy to arrive at location.Friendly,helpfull,and fast service from employees from various departments.They all deserve more than 5 stars!Beautiful service!!👍

Luie was the salesman that helped us, he was great and helpful and worked to get us a great deal!! Thank you Luie and Ball Honda court my new Honda civic!! Thank you

Parts department very friendly, helpful and attentive. The office was full and they took care of each customer in a timely manner without attitude.

Javier is an amazing guy, he has helped me with my vehicle purchases, no pressure just great service.

Thanks for the great customer service. I had a flat tire and needed an oil change. Thanks for taking care of my car needs in a quick manner

Came here following a horrible experience at a nearby(Chula Vista) Honda dealership! And now believe that everything truly happens for a reason! Not only was a able to trade in my car for a great deal, but was lucky enough to come across the best customer service at a service center ever. Juan E. has taken care of us for close to two years now! He treats us like family ever time, so much so that even though we moved to LA, my husband and I still made a trip down here to service our Honda. Thanks to Juan and the service staff for always taking care of us and our civic!

Jaime was my salesman, wonderful experience! No hassles! Greg Manass was great. Finance guy, Mike was awesome. Highly recommend!

I got an oil change and I was told that my power steering fluid needed to be changed and it needs immediate attention. I was told that the fluid was black and dirty. The advisor reverified with the technician to make sure that he checked it. I knew something fishy was going on because I just got the power steering fluid changed in July at another dealer at Pacific Honda. Advisor advised me that they did not change it and it needs to be done. I contacted Pacific Honda to verify if they show on my records that the fluid was changed. At this point I was very upset and knew someone is trying to cheat me. Took my car back to Pacific and they showed me the fluid from my car and showed me a sample of an old fluid and a sample of a new fluid. Indeed the fluid in my car was NOT dirty or old! This place was making unnecessary recommendations. BEWARE of this SCAM!! I WILL NEVER GO BACK. I tried to call the service advisor and they put me on a long hold.

Had the best experience at Ball. I was just checking cars out and wound up finding a real gem. Thanks to Mark who works for their auto group, he helped me find what I was looking for. Theyre huge and own Honda Acura Kia Mitsubishi and a couple used car lots

Prior to the July 4th weekend I called Hondas service department to schedule an appointment regarding the recent airbag recall. I spoke to a gentleman named Mario who asked me to come in during the week. I explained I could only go on a weekend. He said he would schedule me for a Saturday at 10am.I show up and he says he doesnt remember talking to me and turns up he didnt make an appointment. He apologized and scheduled for the following Saturday at 8AM. He filled out a form and told me it was taken care of.The next weekend I show up and Im greeted by an older gentleman (I believe his name is Dave) and he tells me Mario is not in. I explained my situation. Dave tells me he cant find any appointment yet again. He apologizes and told me he would schedule me in no problem.I really dont understand how someone as unprofessional, careless/scatter-brained, or downright apathetic like this Mario can work in any office position. TWICE he pulled this stunt and I will make sure not to come back because of him. The only reason Im giving this place 2 stars is because Dave was very professional and courteous and made every effort to accommodate me.I used to work in sales myself and I think Mario forgot an important rule in the sales world: a satisfied customer will tell 2-3 people about his experience. A dissatisfied consumer will share his complaint with 8-10 people.

This place is pushy! I know thats what car salespeople are traditionally thought of being, but come on. I told this guy FIRST thing that I WAS NOT GOING TO BUY A CAR THAT DAY. Youd swear it went through one ear and out the other. He was convinced that I miraculously changed my mind and that I was going to buy LITERALLY the FIRST car I test drove. Please! Im not that desperate. Also he talked down on other brands of cars, tacky. Then he admitted to driving a VW, hypocrite. Steer clear if you can help it.

All of the guys and gals in the Service Department have always taken good care of me when I bring my car in for maintenance or repairs. They have fair rates and get me back on the road ASAP. I get a free car wash on every visit and they give me a free ride home, when needed. What more could you ask for?

Not very helpful sales staff. Was looking for a vehicle, had to chase down a sales person, 3 different ones and it was like pulling teeth. Not very interested in making a sale it seemed. No name introductions. And no willingness to help.

I give this place 3 stars for the simple fact I was seen quick. However I cant say the same for the receptionist. She seemed to be overwhelmed and with a short temper, maybe due to not being able to handle multiple things at a time. But hey everyone has their way of working.

If could give no stars, then this place deserves less than none.Horrible customer service!Lied to and were gonna be charge double for their mistakes of not fully inspecting vehicle before service. Took longer to repair than necessary. Two faced liars work here and not worth your time. Do not keep their word or honor discounts. Go elsewhere. Never again!