The surreality of standing in the Kennel while a storm is rolling in, listening to Bohemian Rhapsody as if for the first time ever piped directly into my head through my new hearing aids. It truly is like having the band inside my head. And yeah, I can hear again. It’s almost as dramatic as my first pair 35 years ago. Thanks to Dr Amanda Scarborough and the TWC.

Jackie the Allergy Specialist was so Professional. Friendly. Knowledgeable. And Quick. She asked how I was doing and answered all of my questions. All the Staff are really nice. 😊

Everything was very organized and timely. I also received multiple appointment reminders through email, text and phone call. I saw Heather the nurse practitioner and she was great and very thorough. Overall as pleasant an experience as a doctors visit can be.

I have been having issues with balance and headaches for months. I saw Dawn at Dr. Lano’s office and I was so impressed. She was so kind, and she listened to everything that I have been experiencing. She is looking into everything that could be wrong and has followed up with me regularly. The entire office staff was prompt, helpful and kind. I highly recommend Dr. Lano and his office- they are all top notch professionals.

Dr. Lano and his staff are beyond exceptional! While everyone there takes the time to listen to all concerns, Laura is especially a huge asset to the team for this reason. I am grateful to them all and highly recommend.

I was able to get an appointment on Oct 14th due to a cancellation on that day. On Monday Sept 27th around noon, both my ears went muffled. It just happened all of a sudden and didnt know what was going on. By that Wed my right started to improve and my left got worse. By Friday my right ear was good and my left ear was even worse than before. Put the phone to my ear to listen to my sister say something and it was very faint and crackling like a broken speaker. Then the ringing started afterwards and headaches. Saw my physician on the 7th and prescribed me a few days dosage of steroids. By Oct 11th my left ear was improving and finally decided to call the office on the 13th, which I was lucky to get for the 14th. Saw the Clinical Audiologist Mandi Scarbrough who was so helpful, welcoming and kind to my concerns and asked about what was going on before she performed my hearing test. She asked all the right questions and as soon as I started to explained my situation to her. She was logging everything that I was saying since the day that this all happened. She was very attentive and very helpful throughout my visit. Performed the hearing test afterwards and got my results before I left. She explained to me that I more than likely had a case of Sudden Sensorineural Hearing Loss (SSHL). Prescribed me an additional ten day dose of steroids to hopefully continue the progress that I had already experience prior. I was willing to try anything even if my hearing didnt return fully, we couldnt say that we didnt try. My right was good at 100% but my left was at 76%. Then I met with Dawn... again very helpful, thoughtful and kind to my concerns. She examined me and talked to me about my condition and how I was pretty fortunate to be hearing as much as I was. She told me the same thing about (SSHL). Examination went well and was full of encouragement for my progress. all in all I had a pleasant experience during my visit. I went in nervous, scared and was stressed out. I walked out feeling so much better with their help... and it was on my birthday too, a good day. Follow-up is on the 28th, so well see how it goes. Highy recommend the office of Hill Country ENT for future visits and or referrals!Everyone from the front desk to the assistant whom I enter acted with, were also very helpful and kind!

Very helpful and knowledgeable staff. Super friendly and I’m excited to be helped by them

Extraordinary treatment.. Heather PA and Olivia are highly personable and thorough. Excellent care. 100% satisfied...... rare

Dawn was very thorough. She listened to all my concerns and put a plan in place. Very happy with her and the office.

I cant recommend Hill Country ENT enough. I had an amazing experience from scheduling the appointment, to the front desk, the ear cleaning procedure itself to walking out the door. NP Dawn was awesome. The nurse and Dawn worked well together and made the cleaning a better experience. I live in San Antonio and the made the drive to NB based on the reviews and they still exceeded my expectations. Thank you!

Had to wait longer than usual but staff is always friendly and helpful. The are easy to work with as a cash pay customer also which is refreshing.

I cannot express how grateful I am to NP Heather. Its refreshing to have a practitioner that listens, instead of making preformed judgements. You have really made a difference in my life.

Dr. Charles Lano removed my parotid gland in 2009. He was very thorough and patient in his explanation of the procedure to me & my husband. His skill & compassion was exemplary and I felt so privileged to be in his care. Hes followed up with me and taken care of me for 12 years. Then in April, 2021, he performed another major surgery. Both operations have been meticulous and most of all successful. I dont hesitate to talk about my positive experience and I will always recommend him as the best ENT doctor in Texas!

A wonderful experience... great office staff... supreme medical care!

They charged me $200 after I signed in, for the procedure to get my ears cleaned of wax. When they told me I had no wax, they kept ALL of the money. This is WRONG and the lady at the front desk is IGNORANT! Charge me for the office visit but not a procedure you didn’t even do!

The whole staff put me at ease and actually listened to me about my problems in my left ear. I definitely will recommend them.

Excellent staff, and Dr. Lano is a very knowledgeable, caring doctor.

My experience from the time of scheduling through leaving the appointment was amazing. The office staff is friendly helpful and supportive ensuring that I understood my payments ahead of time with regard to my insurance. The nurse practitioner Dawn and the office medical staff listened to me and offered their expertise for my situation. I left the office with answers and a way to take care of the problem.

Unhappy there was nothing Dr. Lano could prescribe or do for my ear,, but at least I know the probable cause (weight loss!) and that its something Ill just have to live with.

The office staff was very friendly. Dawn took good care of me and gave me answers to my breathing and hearing issues.

Wife went here for an appointment. Many ENTs before here wouldnt listen, were rough, or didnt seem to really care. Folks at this place were great. Listened, were gentle, cared and came up with a plan to deal with issues. Thankful she found a good place finally!!!

Several years ago as my hearing loss became more and more evident, I was shocked at the prices for hearing aids. In shopping around both in person and on line, I finally chose a big box pair. Their price was substantially less than the major brands, and I felt this would suffice for me. Well, after struggling and attempting to make this work, I started to look more intently for a solution! I knew Hill Country ENT through other issues and inquired about their Audiologist, Dr. Mandi Scarborough, and made an appointment! From the moment the appointment began; there was a world of difference! Dr. Scarborough knew of the experience I had with the discounted hearing aids, and in a short amount of time placed me in a set of demo hearing aids. The difference was remarkable!Given the fruits of the Golden Age the loss of any of our senses (sight, hearing etc) are almost inevitable and debilitating and I thought I was just going to have to live with my situation.I remembered a saying I once heard “The bitterness of poor quality remains long after the sweetness of low price is forgotten.” Honestly my hearing and sight are becoming more and more valuable each and every day.I would like to thank Dr. Scarborough and Hill Country ENT for taking a sincere interest in my hearing problem and giving me back my ability to hear! I no longer have to sit out, but can join in conversations. At least now; I know if I am being talked about! I totally recommend them!

For more than 3 years I was hoarse, I had been to an allergy clinic twice, an ent twice and my regular doctor numerous times, all in Iowa where I live. While wintering in Texas, I finally made an appointment with Heather at Hill Country ENT.At that appt, Heather located a problem on a vocal cord. That day she scheduled a ct scan and eleven days later Heather and Dr. Lano had scheduled and completed everything needed to complete and have the results of a biopsy AND make a referral to the University of Iowa for treatment.If anybody ever gets better treatment than that, I dont know where.Dr Lano and his staff are the best!

I expected my visit to be both frightening and painful, but as it turned out, my visits were neither one! Dr. Lano, Dr. Scarborough, and every staff member have always been very kind and reassuring. They also took care of my health issues! After a couple of visits, it was recommended that I have my hearing checked. I needed hearing aids, and they have made a significant difference in my daily life. I love them! I can hear sounds that I had long forgotten, and it brightens my day every single day! Dr. Scarborough has been exceptionally helpful (and downright wonderful!). I never waited for my appointment. The doctors were professional and thorough. I have no problems recommending the Hill Country ENT clinic to everyone! You will love it as much as I do!

New patient visit. All was smooth and felt engaged with the staff.

I have been seeing dr. lano for a few months. he and his staff are awesome. everyone is very professional. dr. lano takes his time covering your health issues, and is very patient in answering all your questions. i never feel rushed when seeing him. another thing i am very impressed with is how dr. lano and his staff treat each other. lot of please and thank you. seems that dr. lano and his staff have a lot of respect for each other, and show a lot of respect for me. in closing i really believe dr. lano really cares about taking care of me and my health.

Always courteous and professional service provided by all staff members. The entire facility is very clean and welcoming. I highly recommend Hill Country ENT, and Dr. Lano, for all your ENT medical needs. You wont be disappointed.

This was my first visit and my over all impression was a 5 star rating. The staff at the front desk was friendly and courteous. I saw Heather and she answered all my questions. She fully examined my ear and explained what she was doing and why. She provided me with options to help with my concern and planned future testing to help resolve the issue. I was very satisfied with my visit and plan to return to make Hill Country Ear Nose & Throat for help with my allergies and hearing.

The waiting room was cozy. A receptionist signed me in quickly. I only waited 5 min. until Olivia net me with “good morning” and a smile and took me back. Mellissa met me and asked a few questions and was quickly looking in my mouth, nose and ears. We discussed c pap stuff and hearing. In and out in 30 min. Already scheduled an appointment for next year. My experience was an A+.

Staff is great. PAs are very friendly and dont seem to mind answering questions, unlike other places Ive been. Took me last minute on Friday so I didnt need to go through the weekend with my ears infected and plugged.Thank you so much!!

I am furious! I’m giving less than 1 star to Ms. Beverly on the phone for absolutely taking no responsibility or empathy, also to whoever is in charge of checking that insurance is in network & scheduling appointments! I was told TWO times that my insurance IS in-network & asked them to double check! We scheduled for the soonest appointment for our 1yr old at the suggestions of our pediatrician, which was almost two months out. My husband and I took off a day of work for our sons appointment. I get a phone call 1 HOUR before my appointment saying that we’re out of network!!!!! ARE YOU KIDDING ME!? Ms. Beverly tells me they didn’t check if I was in network until the morning of my appointment & that “they just assumed I was because they saw I had Aetna, & that it’s MY fault for not knowing my insurance.” Excuse me but I KNOW my insurance & asked them to check for a reason. She then expected me to go to the appointment anyway & pay out of pocket $250 for just an office visit!?! No thanks!! This is absolutely not okay! We wasted our Time & Money taking off work for nothing. Now what!?? We have to wait for somewhere else to squeeze my son in for a procedure he needed a month ago!?! After I trusted this clinic & waisted a month of my son’s time.. I left a VM for Becky to help justify & hopefully make it right. They could of at least given a complimentary consultation for my time waisted!!!!

Best service. They put up will all my questions and a doctor didn’t even help me a nurse did when no one else could. She helped me be able to hear again and remove wax regular doctors couldn’t. Best $250 I’ve ever spent in medical car just saying

I saw, Heidi. She was very nice and professional. Explained my issues in a manor that was easy for me to comprehend. She comforted and eased my fears.My only complaint would be that it was extremely cold in office and I waited for 40 minutes before being examined.Overall staff is very nice and l feel like I’m in good medical hands.Elizabeth Choate

We really loved most of the staff! Not sure of the woman behind the window but she just is not very friendly and welcoming at all.

Dr. Scarbrough was friendly and professional in working with me to diagnose my hearing problem and obtain hearing aids.She was genuinely interested in obtaining a solution to my problem and I would highly recommend her.

I was initially seen for an ear infection. The follow up included a hearing evaluation. Amanda Scarbrough, the Clinical Audiologist, did a thorough evaluation and examination of my hearing. I discovered that what I thought was just a normal progression of age was actually a severe loss of part of my hearing. Amanda let me try some ReSound hearing aids. The difference in my life was tremendous. I purchased a set of hearing aids and can not be more satisfied with the results. My quality of life has improved. I can now enjoy conversations, music, television and being out because I can hear. Going to the theater and listening to a musical performance is now very enjoyable. I would highly recommend Hill Country ENT, Amanda Scarbrough and getting hearing aids if you need them and really want to improve your life.

My expectations for an in house procedure and after care were clear and exact. I appreciate that.

No matter whether it’s your ears, throat, or nose, this is the practice you’ll want to seriously consider! From the front desk to scheduling future visits, these folks treated me with respect and professionalism. More importantly and beyond those two attributes they are compassionate care-takers.Thanks,Lowell UnruhPs, if you’re lucky you’ll run into Jenna. If she hears your stomach growling she just might offer you her Welch’s Fruit Snacks.Pss. I can also highly recommend and encourage you to book your appointment with Miss Heather Scwirtlich. As a nurse practitioner she knows her stuff and she cares about her patients. She’s worth the wait LOL.Psss. If you know you are missing out on bits and pieces of conversations you should seriously see Dr. Scarbrough. She knows her stuff, she treats you like a human being and she cares...just sayin...you won’t be sorry.

Dr. Lano is a terrific ENT specialist. He has cared for my family and did my sinoplasty. Two thumbs up!

Dawn Schuster the Nurse Practitioner is just awesome. She and the staff at Hill Country ENT took great care of me and resolved my issue quickly.

Getting my hearing aids was a bit intimidating but proved to be one of the best decisions Ive ever made. Now I can hear clearly. Amanda Scarbrough and the entire staff were very informative and helpful. First class experience.

This was the friendliest place Ive gone to in a long time. The PA, Heidi, was so sweet and extremely informative. The only negative issue I found was the waiting room was very,very cold.

Made an appointment 2 or so weeks ahead of time, gave them all my insurance information including member id, came for my appt and rude lady at window says that they dont take my group that i should have said my group name when making appt. Wow, so sorry I figured may be after taking all my insurance info you would have ran my coverage before hand instead of letting me come to my appt and then tell me that i am not covered under either one of my insurances with a weird smirk on your face. Bad form.

Spotless waiting, restrooms and treatment rooms. Courteous and competent staff. Hassle free billing.

Great technology, super smart staff, cool architecture of the office-....and I can hear again!

Our three-year-old had very enlarged tonsils, causing troubled breathing and sleep apnea. Dr. Lano was able to see her within two days, on a Monday, and her tonsillectomy was done that same week on Friday. He was professional, calm, and we appreciated how he helped us stay calm also throughout the process. Thank you, Dr. Lano! Also, the surgery center he uses, Christus, was very good too, with excellent staff who truly cared about our baby. Overall, the best possible process for healing!

I think the reception desk could be a little nicer to the patients..Listening to one especially talking to and older lady who was sick was upsetting and I didn’t really feel any different when it was my turn. I saw the Nurse Practicioner and she was great and very informative. So I have to give 3 stars because i was happy with my patient care but not with the front office customer service.

This office is in the business of providing mediocre care and then expensive billing for basic services. I visited here to request a sleep study. I paid the co-pay when I arrived (as I expected). The practitioner saw me for about 10-15 minutes, during which time she agreed to order my sleep study. She then suggested to look in my Ears/Nose/Throat. This seemed like the visit I paid for (with the copay); a visit a quick check up of Ears, Nose, Throat. She got out an instrument with a light on it, looked up my nose for about 20 seconds, and then told me what I had already told her: I have trouble breathing through my nose. For using that instrument, I was billed $250 ! When I called the billing department, Beverly implied that this is a normal charge and should have been expected. I communicated that the practitioner should be transparent about what they are doing and the costs associated & get a patients consent. Beverly then told me that the practitioners dont even know the cost.....??! I find that hard to believe that the doctors of an office do not understand how their office is making money. In sum, apparently the practioners here repeat back to you what you already know, and then charge you in the hundreds of dollars for doing nothing. I also have not got the results of my sleep study back and this appointment was more than a month ago. Lots of money wasted here.

Dr. Lano is a great physician/surgeon. He is very knowledgeable and caring. I am very confident and happy with the care that my family and I have received. He is great with children! His office staff is always polite and professional.

Had a very good visit with Dawn, PA. She was knowledgeable and very professional. Gave goodsuggestions which I will follow.

Great Doctor,, Awesome staff...

Went in today for a problem breathing out of my nose. Took minutes to diagnose the problem and the staff was friendly and knowledgable. Looking forward to see results soon!

I was extremely satisfied with my care. The doctor and his assistant were attentive and listened to me. They were both very patient with all my questions. I will be seeing them again for all my ear nose and throat needs!

Dr Lano is very professional and understanding knowledgeable and a great bedside manner. I cant say enough good things about the office and personnel staff. I had a great experience for doctors office.

Excellent service and installation with my new hearing aids and worked closely with my insurance to maximize my savings! Mandi does a great job identifying the proper product needed!

My fiancé was in the office today and was treated like a dog after she started asking questions about trying to find out what the issue was with our daughter first. I will never return to this office and this Dr. He has the worst bedside manner I have ever heard of. All he wanted to do is medicate and or perform surgery on our 8 year daughter. We feel that all he is there for is to make a dollar instead of trying to help people.

Best ear nose and throat Dr in New Braunfels, TX. Doctors and staff are excellent and thorough and make you feel youre in good hands. PA Heather is also excellent. Great location and ample parking.

We go here for our 2 year old, and they go above and beyond to make her feel like they are her friends. Office staff is always polite and accommodating. Definitely worth the switch to this ENT.

If you are looking for a well skilled and competent ENT doctor youve come to the right place: Dr. Lano is not only skilled but, down to earth, and listens: A rarity these days!Kathleen, the office manager, is also wonderful to work with and provided me unprecedented service in trying to resolve an administrative issue with a local CPAP provider [Ive never seen any doctors staff advocate for a patient as Kathleen did for me: Quite refreshing!In short; this practice cares about people; from the top down!!!

Very Friendly. Was seen at my appointment time, looking forward to getting my issues resolved, I feel Dr. Lano is going to have me fixed up in no time

Went to have wifes hearing evaluated. Fully expected to leave with a very expensive hearing aid and was pleasantly surprised that we didnt. Tech did numerous tests on her. Quite satisfied with the service there.

I highly recommend Dr. Lano! I was very nervous about multiple surgeries I was required to have; Dr. Lano and his staff made me feel very comfortable. His knowledge and professionalism was above any doctor I have seen. I was very pleased with him and his staff and will continue to recommend him to anyone who is in need of ENT services!

Best Dr in town! Great staff! Thanks for all you do

His NP is wonderful as his office staff. The wait time was more than Im used to, However, some pts. take more time. Some man came into the room as the NP was finishing up. Since he went straight for the computer and looked at my HIPPA protected Info, I assume it was probably Dr. Lano. He didnt introudce himself, or even acknowledged I was in the room. Had to repeatedly ask the NP what medication she wanted him to order. In my opinion he needs to go to acting school. At least he knows how to surround himself with a professional staff.

Always pleasant here at Dr. Lanos Office! The ladies at the allergy shot office are very professional as well.

Dr. Charles Lano is Excellent!! Staff are very nice! Parking is a little difficult.

Ive been a patient for years. Dr. Nano is awesome!

Dr. Lano has been a life saver for our family. After many visits, to many doctors, HE was the doc to turn things around for my little boy who had been sick 9 months out of every year. Dr. Lano put in ear tubes, took out adenoids and got him on the right allergy medicine along side treatments to ease his allergies overall. The right approach. Others just wanted to diagnose my boy with asthma. Glad I didnt accept that and found Dr. Lano. My boy is a healthy young man now and dr. Lano has helped the whole family at one point or another. I can recommend no ENT doc more than him.

The staff, both professional and their assistants were genuinely interested in my problem. Dr. Lano is my new, for sure, ENT. I highly recommend him and his practice.

Dr. Lano has performed ear tube, adnoid and tonsilletomy surgeries on four of my five children. He also performed a cyst surgery on me. He is a great surgeon. He handles children particularly well (including concerned parents). You can tell he is a professional. He also is very private about your confidential information. When he provides services in a clinic surgery center, he is careful to close doors, pull you away from unrelated folks, to give you the confidential details. Lastly, I have seen him in urgent situations and he always has command of his personnel and environment. You cant be in better hands as an adult or young patient, or as a spouse, parent or relative when you have trusted your love one to him. Office waits or below normal. Get in get out but always answers your questions.

Had balloon sinus surgery over a year ago. I am still having the same problems, headaches, constant sinus infections, cant breathe put of my nose. Dr says everything looks good. Then why am i still sick? Now i am going to another ENT for his opinion.

Went in to see Dr. Lano on the recommendation of a anesthesiologist friend of mine in New Braunfes. They would not accept Humana Insurance.......thats a first ever for me ! Humana is the second largest medical insurance provider in the US ....and they dont accept it ? Went to a ENT down the road in Gruene and got an appointment for the next day ...Humana accepted ! NEVER AGAIN !

Dr Lano has been my ENT for several years now. I appreciate that he is gentle and very thorough with his exams and will answer questions along the way. In fact, he seriously saved my life. My initial appointment was for what I thought was a swollen tonsil. He recognized right away it could be and probably was throat cancer. It was. His conversation with us regarding this situation was direct, but not alarming. From the very beginning, he has guided and supported us and been available through this journey from surgery to diagnosis to many treatments. Now, I am cancer FREE!! But, I will have a life time of follow up exams with Dr. Lano, so he can keep a watchful eye.AND, btw, he can treat ear infections, too.Have and will continue to highly recommend Dr. Lano.

Pretty pricey and didn’t see the Dr. Had his nurse see me which she didn’t seem to know what she was doing. Front desk Receptionist not friendly.

Been going there since early 2000. If you have allergies they are one of the best.

*Beware* I drove an hour to see this ENT and waited 15 min in freezing waiting room. Upon being called back, I was informed I was being seen by a Nurse Practitioner. I had already rescheduled an appt. because I wanted to see an MD, not a DO that was in San Marcos. I immediately got up and walked out. The nurse walked behind me and said you can come tomorrow. Im just as busy as the doctor is with my job plus I have my granddaughter this week and we are leaving for Florida on Sunday. It was imperative I see a doctor. I drove the hour back and found a kind doctor with Austin ENT that is taking me. BAD VIBES FROM THIS ONE == SHOULD HAVE READ THE REVIEWS BEFORE GOING**

Everyone was very friendly & the doctor took care of my problem right then instead of making me come back another time. Would recommend to all my friends without hesitation.

After my ENT retired I was worried about finding a new one but I am so happy I found Dr Cockerill. She is very professional, very friendly and Mayo trained. Such a relief knowing I have a new ENT I can trust.

Nice staff. No long waits to see the Dr.

I didnt have any referrals to choose from so im glad I picked this place. In and out quickly and the staff/doctor were nice/knowledgeable.

Dr. Scarbrough has been very professional. She has been very patient when working with me while diagnosing my hearing problem, recommending/fitting hearing aids, explaining how they work, how to care for them, and the electronic enhancements available through my iPhone App. I would highly recommend her, as my hearing loss has greatly improved.

Wonderful doctor Dr. Lano and competent staff.

Excellent ENT services

Excellent care. Wants to help and find proper treatment

Great Doctors and Staff!

Great Doctor and great people very friendly.

I am so disappointed in this office, which I have gone to in the past & returned today for a check-up. In the meantime, they have dropped my insurance (Humana Medicare Advantage). This is discrimination against the elderly, which is ironic since we make up a large percentage of hearing loss patients.

Great people, great service, always friendly and helpful

Great hearing testing and service.

Everything akd everyone ere outstanding

Great doctors and staff.

Waited in lob y for scheduled appointment 55 mi.cutesy then again I.n patients.Room a.other hour!! Not going back!!

Been 4 months and going my wife still hasnt gotten her breathing machine.nobody calls back.what a joke this place is.i shouldnt even gave this a one star

Always very friendly and very helpful and honest.

Very helpful place when you have breathing problems.

Above and beyond expectation

Great doctor, very highly recommended.

Overcharge and do unnecessary procedures.

Dr. Charles Lano is number one in my book.

Great staff, very professional.