FANTASTIC SERVICE is what you will get if you come here. It was easy to switch my phones and all the workers greet you and help you immediately and efficiently. Mason helped us today and he was wonderful! The higher price for the phone plans is worth it for the service you get!

The staff are helpful and patient, they do try to upsell, but are not obnoxious. They have staff who are knowledgeable and can help even the most technology illiterate learn to operate their phone.

Very helpful. Did a good job answering my questions regarding a new phone.

Traded in two phones today for iPhone 12. Mike was very helpful throughout the process and made us feel welcome and comfortable. Thanks Mike for a job well done. 5 stars!!

Great service today from Dave who fixed my cell phone which was not reading my SIM card. Solved my problem in no time!

Had a lot of people inside but at the end result was one of the best experiences with the cell phone company

Went there on a Saturday to upgrade my phone. I was greeted right away and taken care of immediately. Verizon Associate was knowledgeable and courteous.

They are very helpful and are being very careful with their customers to be Covid safe. I felt very comfortable with the rep and he was very helpful and not pushy at all.

This store is pretty good. They are limiting the amount of people in the store which is nice. You can make an appt or drive up and check in. Wait in your car and jam to some music while you wait for them to come grab you. Unfortunately this time they didnt have access to the trade in deal that was online for some odd reason and employee had no idea why. He did explain to me everything about the new plan we were going to and when walked us through changing the service and upgrading my wifes phone through the app. I normally dont like to do this as sometimes there is hidden things with the plans and the in-store guys do a pretty good job of identifying that.

Just switched to Verizon. Angela was incredibly helpful, efficient and professional.

Paul was Awesome...job well done!!!

A very good experience

No problems here. Old phone was 7 yrs old time for a new one.. Mike took good care of me..

I experienced very poor customer service today. I was treated rudely, and the two staff members I interacted with made it clear they didnt want to help me. I spent almost an hour trying to get service.

I switched to Verizon from Sprint/Team Mobile. At first things were great. Then I started having problems with my phone. I can not get any help. The store will NOT answer their phone. I cant get an appointment to get in the store to get help. The people on the telehelp line cant help me. What a trainwreck of a company. They know because of COVID they can treat us like garbage and there is really nothing we can do but take it. A contract goes both ways. VERIZON is not upholding their end. I am going to go back to Sprint/Team Mobile. Yes I had some problems with them but they at least would try to help me. These people absolutely do not care and they know we have to put up with their horrible customer service. I use my phone extensively for work and Verizon is costing me money. I realize they will write a meaningless response expressing how sorry they are about my experience, yet they will not lift a finger to do anything to actually correct my situation.

Courteous and quick! Loved Mike

Just went here to purchase a new phone, Mason was absolutely wonderful. He took the time to explaine to me all the different phones and helped me select the phone I wanted. I realy appreciated how he didnt try and force me into buying anything I didnt need, and helped me pick phone based off what I told him.

Verizon was super helpful! Great Customer Service! This is what CS Should Be!

Would not honor deal from Verizon on Samsung S21. Sent us to a different store.

Angela and Andrew were so very helpful and solved my new phone issues!

Tried several times to place an order, not only can you not get in store, but they can not seem to get the tech site correct. They are one of the only places that cant seem to figure this new world out. After 20 years, its time to switch. Horrible.

I have always been greeted quickly and been given professional, but very friendly service. I know that I can count on the staff at this Verizon location.

GREAT experience!! I called the Verizon store today at 5:20pm, and talked to Bill on the phone for five minutes. I had Questions about the new iPhone and he said if I had a minute to come into the store so we could go over my options. I got to the store five minutes after I hung up the phone, and I walked out of the Verizon store 20 minutes later with a new phone, car charger, case, glass protector, and wireless charging unit. Bill was super helpful and a great person to help me navigate what to choose from. I would highly recommend this store, and Bill. Thanks Bill!!!

What can I say? Its a Verizon store, but I guess its better than most of the ones Ive visited, now that I think of it. The customer service reps at this store must be really well trained because they are actually truly always able to answer any question I pose to them. And I do feel the genuinely lead me in the right direction. I never feel pressured, just informed, and I dont feel like they just try to make a sale for the sake of a commission. Also, the store is also very well stocked and clean.

My family & I recently changed carriers and we had a great experience at this Verizon. Angela was so helpful and made the experience great! She answered all of our questions and made switching very easy!

Not to happy Ive been a customer from the beginning new customer gets a deal and I pay FULL PRICE

I purchased a new phone at this location recently. I was told by the representative who sold me the phone that this location no longer assists customers in transferring their contacts and photos from their old phone to their new one and that instead he would set up a tech coaching phone call for me to do this myself. I thought this was very strange as I have bought phones here before and they always assisted with this simple transfer. I was told I needed to go home, do the transfer, and then take my trade-in (old phone) to the UPS store to ship it off myself. This seems like very simple things that the representatives could handle considering I just spent quite a bit of money. I also noticed another representative in the store was actually doing this very thing for an older customer. So is this something they only offer elderly customers now? Also, I brought in a gift certificate to use toward my purchase. I was then told that I couldnt use it because it was not bought at this location. This was the most ridiculous thing Ive ever heard. The customer service representative then went on to try and get me to buy accessories. I informed him promptly that I definitely would be buying my accessories at the store where I got the gift card (Frankfort) since they refused to honor it here in New Lenox. I wasnt sure if maybe that was why they wouldnt help me with the transfer? I wasnt impressed with this location this time around and will go to the Frankfort store from now on where they assist with all of these things.

Best corporate Verizon store in the area. We do lots of business with them. Excellent staff and support. Highly recommend over any franchise.

Same old same old got $1200 only phone Ive ever owned its a shame you cant get a deal from this company. They dont care all about the money. Oh send me a private message

I was in and out in 30 minutes after switching from AT&T. They made it easy and quick. I got the phone I wanted with the plan I wanted. My rep was very caring and patient while I was getting info to have my number switched so I could keep my current number. I was very pleased with the customer service and will continue shopping with Verizon in New Lenox.

Great service

This is the best Verizon place to visit its a new Lenox on Route 30 everyone and I mean everyone there knows everything about Verizon theyre polite they dont rush you they help you whether youre buying a phone or not very knowledgeable if Im stuck on my phone and cant figure something out I drive there in less than 10 minutes I know everything about my problem its worth the trip if you live in Frankfort

Its a Verizon store...

Customer service is horrible. My girlfriend went in there to just get a screen protector and an employee told her that her iphone 11 is worse than her x. After she had already bought it. So when i called to just calmly let a manager know she later told my girlfriends mom, calling on a total different situation, that he was just starting a conversation. You dont open a conversation by telling someone there 1000 dollar phone is worse than her last generation. Wont return.*EditNever got a message about this situation or any apology for the rude employee. Glad we ended up switching.

Switching to Verizon has been by far, the WORST decision weve ever made and it all started with this store. To start, youll be quoted the wrong prices by their sales people (even though theyre on the display). The business representative, Johnny, is the worst business representative Ive ever encountered. His level of professionalism is sub-standard. He will tell you one thing, but youll never get what youre promised. And if you do get a portion of what youre promised, youll have to fight to get it. For MONTHS! And youll get your service shut off on Saturdays & Holidays even when Verizon owes YOU money from all the credits youre promised. So, if youre interested in getting duped, paying a lot more than you were told, getting your service cancelled when youre owed credits, getting transferred to more customer service representatives who cant do anything for you and then getting completely ignored by your Business Representative, then you should absolutely use this store & this phone service provider. Otherwise, RUN!

Excellent service. I am always acknowledged the minute I step in the door. They are wonderful at explaining things and helpful.

Excellent care and Customer service.

No answer

Paul was great!

Spent hours on the phone with verizon fixing the wrong ported number an associate from this store did. Also, more hours on the phone with Verizon fixing billing and getting a rebate that an associate from this store assured me was taken care of... It was not. Verizon informed me that this associate did nothing in the system to fix the billing or to get me the rebate. For the hours i spent on hold and fixing these issues i should have gotten the 2 phones i purchased for free.

Excellent service.

Best Verizon store I have ever been to. Definitely worth driving out of my way to go to this store. Every time I have been in (several times cuz Im good at breaking my phones) they have been very helpful. Always willing to help troubleshoot my problems and make sure I am getting the best deal.

Fast service. In and out. They were a great help!!!

Very unfriendly staff and unwilling to help. Had to call customer service and loyalty which they gave me the wrong number to. Had good service once I got someone who new what they were talking about. Will avoid going to this location in the future.

Completely agree with the posts here, they will lead you around in circles to get the best deals they can. They definitely have an us before them attitude.- the guy who lost $896

It’s a no no trust me. I could walk in basically like talking to a wall, they don’t want to fix problem they only want money

Had issues with a new phone. Stanton helped me get it all straightened out. No questions asked, was really helpful in getting me a new phone that worked the way it was supposed too. Stanton was professional, courteous, and extremely knowledgeable. Thanks

The staff here is very helpful. The only issue is that every time Ive come here Ive had to was at least 10 minutes to talk to somebody. It must mean theyre doing something right though.

I had to come here twice within the same day to make an exchange within my 14 day window. The first incompetent Guy was a tall middle aged man who choose not to wear a name tag. He tried to make the exchange but an error in my account brought his limited experience to the surface, He didnt ask for help and pretty much stopped helping me. With phrases of Theres nothing I can do.... I then left the store and called Verizon Customer Service. Within seconds they were able to see the error in my account and proceeded to tell me to return to that store and in a sense demand that my phone get exchanged. They were furious that the attendant made no attempt to contact the proper departments to complete my exchange. I then went back. I then get helped by a young man named Bill. He had a Juvenile know it all attitude, despite not understanding my issue at all. Also going as far to tell me my exchange issue was resolved despite having myself spoken to much more educated people on my particular issue. Do not come here if you expect knowledgeable floor attendants to be able to answer your questions above the scope of whats written on the side of the box.

Pleased and excited

Necessary evil

One of the better cell phone stores I have dealt with.

Be sure to visit a corporate store over a franchise ! Big DIFFERANCE in how your treated as well as explaining things .

I just received excellent service at Frankfort Verizon. I will no longer go to new Lenox. Twice I was treated very rudely by Mike.

Jeff met us at the door and explained the program to us that we were interested in and gave us options.

Good device. Dont think salespeople are completely honest about products, because they work on commission. Service is the most expensive out of all carriers! Was thinking about leaving. Can you hear me now?

Paul is great! Excellent customer service!

When is the New Lenox corporate store going to reopen for business?

Meh. Took my buddy here when he broke his phone, and they set him up with a new one but didnt get it configured or anything before sending him off. Took him until the next day to finally get all his stuff loaded on to it.

I went in the store to help fix stupid apps that keep popping ip on phone he tried and tried, amd was nice, didnt not succed but 5 stars on customer service

Matthew was very informative and really new his stuff. Pleasant visit this time!

Find a different verizon store if you are looking for technical advice. I have had much better experiences at the one in Downers Grove on butterfield, this one is unfortunately closer to my home.

Been here many times with issues with my phone. NONE of which were ever resolved. Theyve deleted hundreds of my contacts rather than backing them up like they were supposed to. Employees try forcing shitty extras upon you that you dont need. Theyve also lied about product specs as Ive gotten completely opposite answers from different employees on the sam question such as if a specific phone model has a USB 2 vs 3 port.

My husband and went in today because his phone would acknowledge his SIM card. We brought it to the first representative that helped us and he said you need a new phone because this one is bent. Looking at the phone we did not see a bend. In addition, the rep would not even look at the SIM card but instead tried selling us both an iPhone 7. When I asked about the monthly fee he said it was no more than I was paying now but I would have to trade in my phone. My husband works a maintenance job so him getting a new phone was out and I wanted to get the small 6s. The rep then told me they were out of the 6s and the 7 was the only way to go. At this point my husband and I were agitated because of the pressure to get a 7 and the man kept waking away when we had questions. So we left and went to the TTC down the street who got the phone working with the current SIM card but stated that if the problem occurred again to come back in and they will give us a new one free of charge.If you are going to a Verizon store go to TTC. They are located by Charles Morris Salon and they are honest and friendly.

Was unimpressed with the service this girl gave us seemed TO blame problems on everything else AND you need a new phone. Other workers were helpful to the people they took care of though

They solved a problem the store in Florida created for me. Thank you so much for your help.

I would not recommend this place of business. If you cant say something nice dont say nothing at all. Just saying.

Greed set in @ Verizon forcing myself & countless others to flee to better affordable cell providers!

Fast. Resolves problems.

Was provided amazing customer service by Jeremy and Paul. Very happy with my expereince tonight!!!

This is for all of those people tired of sales people omitting the truth. We are a business customer that has over 10 lines and has bought several items from this store previously. (All great experiences, it seems if youre buying something, you get great service!) Until, one of my supervisors broke his phone in the field. Luckily, his line had insurance so I told him to go to Verizon and get a replacement phone. He told them he was a business customer with insurance and needed to get a phone that same day due to him using it for work. He was told by a Verizon rep that he DID NOT have any options to get a replacement in store and would have to be mailed a phone. This is NOT true. In fact, every customer with insurance has the option to call Asurion (Verizons insurance) and see if they will approve the claim (you need a valid reason) for an EMERGENCY replacement. So I went into the store and had to defend this point to the manager who refused to acknowledge that the salesman knowingly omitted this option from us. I get that this happens in sales constantly, but once a customer brings it to the managers attention that the store is NOT putting the customer first, he needs to immediately acknowledge the wrongdoing. Instead, the manager fed me policy b.s. which translated to we dont help our customers if the situation is not beneficial to us. It sucks that you cannot trust corporate companies and have to research (or have insight to) the business to make sure youre not being taken advantage of. Sorry, Verizon in New Lenox... You do not deserve our sales if you do not provide honest service.

My phone has a hardware problem and they ordered me a replacement. In and out in 10 minutes.

Went there to update our account. Wanted to look at a new phone while we were there. Ended up leaving with a Google pixel 2. I could not be happier with this phone. Has been nothing short of great for the 3 weeks Ive owned it.

Awesome staff very helpful! Great customer service

Best cell phone company.

Good help

Thanks to Paul at the New Lenox store who helped me today with my phone

Needed help! Fixed and answered my questions right away.

Ive had mixed experience here. On the one hand when I first purchased my phone the sales person was very helpful and knowledgeable about his products. He helped me get a great phone for my job even though it cost less than many of the other options available at the time and overall was spectacular. Ive been on the store three times since then and have only run into complicationsI had to replace my phone because of a defect that lets the screen crack easily and was told that was a lie (even though Id researched it and asked a rep over the phone about what could have caused the crack when all I did was sit at my desk all day) but said hed do me a favor and replace it for free. Turns out this is policy for the type of phone I have due to that defect. Then there were problems getting my replacement phone and it turns out the rep didnt back up any of my info from the broken phone despite assuring me me would. I lost a year of photos of my son and brother and parents that Ill never be able to get back.The other two times werent much better, but at least those two didnt lie to my face and were pleasant despite having no idea what they were doing. So overall Ill go back there because its convenient and the workers are kind but any time I need real information Im going online and/or calling the Verizon helpline.

One of the better locations, quick service!

Did what we needed to do but always takes long time to finish what is needed to be done! Unfortunately not all associates have knowledge to address and fix phone technical problems

Well staffed, nice store with a great selection!!

Great people to work with

Walked in picked out Accessories needed.Wanted to pay cash. Didnt Know to take a number. Pissed off everyone in store accidentally. Got no service then. Left and ordered from Amazon, got it the next day

Always great no complaints

Can you hear me now great service!!!!

Just going to repeat what is said. Staff rude and always say Nothing we could do I called Verizon and they were furious as I am a 10 year customer and she said there was plenty of options for my situation. Staff very lazy and I refuse to go in there.

Just went in to buy a new phone and the worker walked to the back after he was done with the customer before me. I left after waiting 20 minutes for him to come back out. Guess Ill go to another store 🤷‍♀️

Excellent service

Very helpful and knowledgeable.

Didnt do much to help me. The salesman I talked to didnt seem like he knew very much. I usually get all my questions answered and simple problems taken care of, but not this time! 😏

Ive been in there twice, once to switch to Verizon from AT&T and the second to add a second line. Both times I was not made aware of charges that would be on my bill. I like the coverage that Verizon offers but they are not upfront about their costs and their corporate customer service phone support is horrible compared to AT&T.

Great, quick, friendly, knowledgeable service

Knowledge of phones explain everything

They are always very helpful

Love spending money here

Disappointed that I have to buy a new phone because Verizon does not allow batteries to be replaced in their phones...sigh .. (Not the Techs fault Isaac was great -- he was just the one who had tell me the bad news).

Jeff was an awesome associate!

This place takes a while but i like the people and everything has worked out

Left because I am boycotting the NFL