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GameStop
12551 Jefferson Ave #113, Newport News, VA 23602, United States
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GameStop
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Er
Review №1

A little slow sometimes but always courteous and helpful.

Ru
Review №2

Its ok its just abit too expensivebut its nice for when your gonna need to get stuff for games

Ni
Review №3

Someone must have told the employees that Axe Body Spray kills covid because the second I walked through the door I couldnt stop coughing it was so strong and I was wearing a mask!

Wh
Review №4

Went in to purchase a PS4 for my 9yr old, also with a trade of two different game systems. Needless to say Giovanna held it down. Not just me but the whole store! She was the only one working at opening and she helped everyone in a timely respectful manner. It was a lot going on being that she was the only working but she helped us all with a smile on her face. Thank you so much for your help today! I appreciate it all and your patience. Great job and we will always be back for our gaming needs.

Dy
Review №5

The employees here are not friendly. Ive been in here several times. People dont need to go in to buy video games any more. I buy in -person to talk about games and get opinions. Ill download my content before I go back to this location.

Pa
Review №6

The sales people here are really friendly. A decent section for older games and memorabilia.

Da
Review №7

I love this location but the new store layout is less than great, plus the store was very warm.

Pe
Review №8

Bought a game there for me and my husband and thought it was multiplayer (not online but like you can both play it together on the same console) but there was fine print on the back that said you needed one copy of the game per player. So we returned it, the manager seemed really irritated that we returned it and didn’t understand why we could play it together so my husband told him to read the fine print, and then it seemed like the manager was mad bc he didn’t know about the game he was selling. We said “have a good night” and he said “mhm”. Basically the manager was rude, and didn’t know about his own inventory.

To
Review №9

Always helpful

Jo
Review №10

Great customer service and wide selection

As
Review №11

I brought in my PS4 since I had been having trouble getting it to work. The employee helped us troubleshoot the issue and we found it was the hdmi cable. He was very helpful and Im glad to report the system works perfectly again! Thanks so much!

Wi
Review №12

The manager there is pretty cool. Always have a great environment there. Very friendly people. I can stand there all day if that was the case

Ca
Review №13

Great customer service!

Yv
Review №14

The staff was friendly. They had what I needed and offered to give me a mask because it was pouring down pretty hard and I forgot mine.

Da
Review №15

The staff greeted me as I walked in and asked if Id like help finding anything. I was able to find my item and after retrieving it for me I was able to check out quickly and easily. Very smooth experience.

Mi
Review №16

Always a pleasant greeting. Very helpful.

Ch
Review №17

My wife bought me a birthday gift here. She bought a game and a season pass. Great service there. There was an issue with figuring out how to use the code to get access to the season pass and the manager Juan I believe was his name gives me a call to help figure it out. Great service there too. He lets me know to bring in the receipt and get a refund for the season pass. It took us about a week or two to get up there and do this because we live 45 minutes away. No problems so far. But when we get there to do the refund they tell me me they can’t do that and are very adamant that it’s not even possible even after explaining the situation, then another employee over hears the conversation and remembers the manager making the call and telling me to come get a refund so then all the sudden it is possible and they gave us a refund. Happy I got a refund but irritated that they just tried to get us to go away by telling us a lie because they didn’t want to deal with us. Very happy other wise but I won’t be coming back.

ru
Review №18

The lady in charge was very nice with my daughter.

Wa
Review №19

Took a few min to get help but its the holidays and were busy but I did get help and got all I needed

li
Review №20

Always a pleasure to shop here. Everyone is always very helpful, very knowledgeable and extremely customer oriented. A++ service!! Thank you!!

Ja
Review №21

I’ve never gotten greeted from here when picking up preorders. Never really been offered help finding things either. Other than that, great selection of games and accessories and close to the house. Can’t ask for more.

Me
Review №22

Great customer service.

El
Review №23

The staff here was amazing! They were well informed and knowledgeable about what they were selling. They were also very friendly to the point where I was able to strike up a pretty good discussion. It was a pleasant environment!

Go
Review №24

Outstanding customer service. The team member was very knowledgeable and even provide other locations with inventory for their out of stock items.

Am
Review №25

Allie was very helpful and patient with us. We only had 50 questions for her, that my husband and I seemed to ask at the same time. She answered all of them and was very kind. Thank you Allie!

La
Review №26

Always have a great time at this location!

Ke
Review №27

Nice game stop spot .. Enjoyed having Rachel give me my Madden 20

Ma
Review №28

Great store for old and new games, they know what other stores have in the area to help you find what you need and in my case they referred me to another store for a specific movie I was looking for, thanks to the young lady who helped and gave me the referral.

Le
Review №29

Juan is a cool, friendly, helpful manager. The other associates are helpful and courteous.

Sa
Review №30

My 8 year old son has me spending money in this store every year. He loves this place.

Mi
Review №31

Great staff, very helpful. My go to place for console games.

Lu
Review №32

Excellent! Great people, great selection, great store! Its not even the closest GameStop to my house, but I like coming to this store because its such a great store and I made a connection with the employees there over the years.

ja
Review №33

Very disappointed in the customer service here. I tried to speak with the manager Juan about a return and he completely brushed me off without even looking at the item or getting all details on why I wanted to return a defective item my young son bought. Will not be going back here.

Tr
Review №34

Friendly staff helpful

Da
Review №35

Excellent service! The way a customer wants to be treated. 👍🏻

Ja
Review №36

The staff was very helpful I bought a PSVR headset recently. The person checking me out suggested taking a look at pre-owned ones I stead of buying a new bundle to help save some money.

Ca
Review №37

Game stop is the best video game store Ive been too, staff is knowledgeable about all games and equipment in stock and are more than willing to help when needed. I wont shop anywhere else for my video game needs

Th
Review №38

Very busy, but was able to give individualized attention. Great Job!!

Ji
Review №39

Great place for new and used games!

JP
Review №40

Prices are normally better then anywhere else and staff is helpful and friendly.

Di
Review №41

Great location. Staff were friendly. Great selection

Yo
Review №42

Have gone there a few times. Great selection of games and other game accessories

Ki
Review №43

Juan is fantastic. They are always helpful. Very courteous.

Da
Review №44

As a gamer I have been going to gamestop for years and friendly employees add a sense of security and calmness family friendly as well

Mi
Review №45

Ive went in. Lack of customer service skills from the guy. (He seem dazed but more confused) The Lady helped me about a game Im interested in. I bought it. Thank you Lady.

ca
Review №46

It was great. There was a lot of fun items to buy.

En
Review №47

GameStop is the best place for all your gaming needs, friendly staff and clean store as well as clean shelfs and products. They test everything to make sure it works, and they can refurbish electronics as well as buy your old phones. Of course they cant buy EVERY phone, just a few models which is a bummer for me. They dont sell GameCube or Gameboy Advance/vintage and retro games/systems which is why Im giving it 3 stars. If they change this Ill give it 5.

Al
Review №48

They have good deals on used games. A lot of their retail space is wasted on toys.The big clerk has no customer service skills, so ask the thin guy...Hes knowledgeable and helpful.

Ky
Review №49

While its a small location, its still got a decent selection. The staff was very personable with me, and helped with finding a Wiimote at a significantly discounted price.

Su
Review №50

Its a decent store with lot of inventory. Staff is very knowledge however they are costly then amazon.

Ga
Review №51

Nice environment, Matthew was very friendly and helped me through a giant trade-in transaction. Only weird rule is one of my trade-in games was still shrink wrapped, brand new, and they couldnt take it. It has to be opened outside the store, and come back another business day to trade-in. Weird, but whatevs. Still my go to Game Stop. Whos the associate trying to stick fingers in customers butts?!?! Lol, and they still gave a 2-star rating!

Da
Review №52

I mean, its game stop which seems like a necessary evil more than anything. Nothing against the staff as they were very good, but its becoming more and more obvious how fake they are becoming as a company. Soon they will be irrelevant.

Mi
Review №53

The staff was helpful and friendly.

Mi
Review №54

Always friendly and helpful one of my favorite stores out of all the gamestops Ive visited.

PA
Review №55

Only game stop I shop at

Cr
Review №56

Not much for games. The staff were busy talking. I dont think they care if there are customers.

Da
Review №57

Really cool place great prices on used games

He
Review №58

Usually I receive fantastic customer service at GameStop, but this location is very different. There is one employee who is extremely rude and confrontational. I give GameStop a lot of money multiple times a month. Im severely disappointed by my latest experience.

Ni
Review №59

Despite issues with the company this location has personable staff that is knowledgeable. Thing hey always try to get a pre order out if me

ky
Review №60

Good selection of games, especially used at a decent price

Je
Review №61

Im not to happy with this place, went to get a xbox1 wireless controller that was on their app and they didnt even have it when me and my son got there. After finding out that they didnt have it I just just got another one and went about my business. When we got home the controller didnt even work. This place is a joke!!

Ma
Review №62

DIS IS DA BEST!! HISSSS!! PPLLAY THAT SHHHH*T

Jo
Review №63

Courteous staff, only issue was slightly banged up merchandise

Mr
Review №64

Great customer service. spot on!!!

Ma
Review №65

Says its open till 7pm on Sundays. Came at 630 and it was closed. Fix hours on website and gimme gas money.

Mi
Review №66

They have lots of stuff, new and previously used. It was hectic when I there, but they took the time to answer my questions.

A&
Review №67

They helped me to find what i was looking for thanks

No
Review №68

Great customer service

Er
Review №69

Nothing wrong with this particular location, but GameStop is a horrible company with terrible business practices. Do not support them, buy your games anywhere else, if possible.

An
Review №70

Employee says they dont take Xbox 360 wireless headsets, although the website says different... He also tried saying a disc needed refurbishing due to too many scratches on the disc. Funny because your other store took it with no questions asked... Horrible customer service from a few select employees...

do
Review №71

Very nice workers

Yu
Review №72

Love your store!! Keep up the good work!!

Jo
Review №73

What gamestop doesnt carry power supply cords shm

Ji
Review №74

Okay used section but good employees

Au
Review №75

Just as good as any gamestop :)

Il
Review №76

Ok spot... A lot of staff changes over the past couple years

Ch
Review №77

Very good customer service

da
Review №78

Made a simple call to ask if they carried a particular product and was put on hold for way too long.

Da
Review №79

Always love to shop there

Wi
Review №80

Lol. Forgot I was on hold.

Nl
Review №81

Great peeps

Co
Review №82

Its just like any other gamestop.

El
Review №83

So when I went to buy a Xbox card I used in store credit when I was done with the purchase I asked the man how much I had left he said One dollar and 2 I swear I had at least $18.05 left in my store credit

pa
Review №84

Overpriced games

Tr
Review №85

Love the sales!!

Tr
Review №86

Employees are great

As
Review №87

Nice deals

Je
Review №88

Small store but very friendly employees.

Am
Review №89

Idk

Da
Review №90

Games galore

ja
Review №91

Great experience

Je
Review №92

Long wait time

Da
Review №93

Employee was friendly and I found what I was looking for.

Ja
Review №94

Awesome.

Br
Review №95

An employee tried to finger me in the butt

ad
Review №96

Staff was meh,

Ji
Review №97

My go to game store

th
Review №98

Great

Da
Review №99

Yep. Its a store.

bi
Review №100

Juan is the man

Information
9 Photos
100 Comments
4.2 Rating
  • Address:12551 Jefferson Ave #113, Newport News, VA 23602, United States
  • Site:https://gamestop.com/store/us/va/newport-news/2899/jefferson-commons-gamestop?utm_source=gmblisting&utm_medium=organic
  • Phone:+1 757-875-7672
Categories
  • Cell phone store
  • Video game store
  • Collectibles store
  • Electronics store
Working hours
  • Monday:11AM–6PM
  • Tuesday:12–8PM
  • Wednesday:12–8PM
  • Thursday:12–8PM
  • Friday:Closed
  • Saturday:7AM–10PM
  • Sunday:10AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Delivery:No
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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