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Krispy Kreme
12648 Jefferson Ave, Newport News, VA 23602, United States
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Krispy Kreme
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Tr
Review №1

Chocolate frosted cream filled are ALWAYS a HUGE LETDOWN! Every time we hope it was just a quality overlook, but no. Third time was the last time. Taste like day old with a whiff of filling. I’m sure it is just this particular store.

Or
Review №2

The service here is always amazing. The only draw back is they dont serve cake donuts with frosting at this location unless its a seasonal item. You have to go to Hampton to get cake donuts. Otherwise the food is great and you can sit indoors or out.

Bu
Review №3

Called location to verify they had the selection I wanted available for a online order.I’ve been down sick for a week and wanted a treat. I had a friend offer to pick them up for me so I was trying to pre order to make it easyTo make this very simple, I was on hold for 47 minutes and never spoke to anyone at any time.How can you run a business without answering the phone!

Aa
Review №4

Workers are so bad, they must have the worst management because I have never seen so many negative attitudes from workers in my life. Please go to a class from chic fil a and better your business

Su
Review №5

We enjoyed 2 free Krispy Kreme doughnuts for being vaccinated! The place is clean comfortable cant wait to go back.

Je
Review №6

When I say every time that I come here, i mean it, I always have a groovy experience all because of jewels (Julian). He is always going above and beyond with customer service. Whether its with his tentiveness or his patience, he always makes sure to take care of a customer as well as always keeping a smile on his face. It doesnt matter what time of day it is, i feel like every time i go, he is there with a smile and laugh. I always feel welcomed and its one of the main reasons i come to this location. This location is clean which is extremely important to me and the donuts never miss !

Ch
Review №7

So Krispy Kreme is good anywhere, anytime but the staff at this location made the difference. We needed enough to cover about 30 people for Army drill and they worked together to make recommendations and fill the large order quickly.

Bu
Review №8

Fresh donuts as always. The manager was super friendly and helpful. Told me of a promo that they had going on. Would visit again

lo
Review №9

The Krispy Kreme on Jefferson blvd has good donuts but when that hot n now light is on, get ready to sit and wait for 10 to 15 minutes. Omgosh that is the one thing from getting a five star.

Re
Review №10

I had just came from this incredibly awesome place. The associate was extremely nice and kind to me. My day is now fully complete. Continue to be safe and healthy, everyone 💖.

Sh
Review №11

Great friendly service! fresh donuts

Mi
Review №12

Most Krispy Kreme are delicious and hot out of the oven. This location is no different. We went through the drive thru. It was fast even though there was a line. Krispy Kreme needs to offer military discountIf my review and pictures helped you then please give me a thumbs up

De
Review №13

Not bad...donuts are always good.

Me
Review №14

Omg. They ran out of the donuts I wanted and they just made me fresh ones bc they were my favorite! They were so mind and professional.

Je
Review №15

By far the best donuts ever. They are always nice when I go here and their donuts are always good.

R
Review №16

I would give 5 stars but there is still work being done on the outside of the building.

Ma
Review №17

I love Krispy Kreme. Thats all I can say! Their doughnuts are awesome! White Creme filled, Raspberry filled, and regular chocolate glazed doughnuts!

Cy
Review №18

It was late they were getting ready to close and the sweet woman gave us our donuts for free. Talk about a Sweet deal 🍩🍩🍩 Krispy Kream Is the best!!!!

Je
Review №19

So disappointed in these. Look nothing like advertised and does not taste like the chocolate glaze on the normal donuts. And the fact i cant go back and get replacements makes it even worse. 0 stars from me

So
Review №20

Staff was very patient with our little kiddies. Ample space to sit and the donuts are outta this world! Well worth the 40 min drive.

Ba
Review №21

Love taking the kids here. You can watch them make the doughnuts and the prices are great.

C
Review №22

Ordered the 4th of July doughnuts with a specific pickup time.. arrived 5 min early.. my order was already sitting and melted.. flavors not good.. staff was polite only reason it got any stars

Th
Review №23

Krispy Kreme is the best... good team, allot of awesome donuts. Just not sure why they have stopped carrying apple fritters for the month of may...

Ma
Review №24

Delicious and fluffy this is how these famous donuts are

Pa
Review №25

Donut where great but not hot

Mi
Review №26

Maybe dont put the HOT light on if the original doughnuts arent going to be hot...... alsoooooo dont call it a Custard filled doughnut if theres actually going to be no custard in the doughnut.. what a waste of money and time! 12$ for doughnuts that probably would have tasted better from Dunkin! Seriously huge dissapointment. And yes I wouldd love to be reimbursed for this.

Je
Review №27

Love it. Store is clean and the staff is friendly and patient. Love to watch the doughnuts come down the line.

De
Review №28

I love this Krispy Kreme. Very good donuts and the staff is very friendly. When we pass this way we always stop here.

Ma
Review №29

Ive been to this location 3 times now and every time their customer service is 5 star!!! I wish I got the names of the people who helped me recently, but sadly I didnt think of it. But, they were out of a particular filled doughnut and the person went above and beyond to create some for me. The cashier went out of her way to be sure they were boxed for me how I wanted and I just was really impressed how much they cared about my customer experience! The doughnuts are always fresh and tasty too and they have great holiday designs as well!!

Le
Review №30

Fresh as can be, one of the bakers was informative then the first person. To the informative one (5 stars).

Am
Review №31

Long line!!!! Drive thru very slow....

As
Review №32

Clean, not busy, quick in and out, good service!

An
Review №33

Delicious,as always! An unexpected long wait in line for no apparent reason at the drive thru.

An
Review №34

Its been years since Ive had them and they are as good or better then I remembered.

Ti
Review №35

Hot glazed donuts are always on point 👌

Th
Review №36

Perfect service and Perfect Doughnuts. Cant be any better than what I saw today.

C
Review №37

Extremely slow drive-thru for just one donut and one drink.

As
Review №38

I mean the sign said hot and ready... So obviously it was delicious. 🤤😄

Va
Review №39

Hot now sign was on, stopped and bought a dozen🍩 and latte 🌞

La
Review №40

Coffee was terrible and doughnuts were not fresh

jo
Review №41

Finally took advantage of their free daily donut for people who are vaccinated. Nice fresh glazed donut.😛

ca
Review №42

Awesome relatively new store. Very clean and good customer service. I enjoy taking the children when the hot and ready sign is on so they can see the doughnuts being made.

V
Review №43

Good customer service.

Be
Review №44

Friendly staff, the hot chocolate machine was not working, they apologized and I got a coffee and blueberry cake donut that was delicious!!

Tr
Review №45

Bad customer service, passive aggressive and rude.

Da
Review №46

Great as always melt in your mouth good

Ti
Review №47

I love the chocolate glazed donuts that are sadly only available every first Wednesday of the month. Nice staff, clean store. Everything‘s great.

Sh
Review №48

Im still trying to figure out how you out of original donuts and tell your customers you not making any for another 30 minutes after sitting in the drive thru line forever and then you will put on the hot now sign when they are ready. First time for everything I guess, but I wont come back to this location

Mi
Review №49

The tables were sticky.... Like the rag was not fresh. The workers stood at the donut trolly waiting for donuts instead of addressing customer questions or taking payment while waiting. Then when the donuts came all the customers waited in line at the payment counter.

Am
Review №50

My go to cheat sweets place 😋. Love all types of donuts they have but my FAVORITE is Raspberry glaze 😋😋.

Ra
Review №51

They had Wonder service and they also handled their line because they was busy but they did well great job crew!! *during a pandemic!!

Su
Review №52

Its Krispy Kreme! What else needs to be said?! Great service, always fresh!

Pe
Review №53

Just love 💘 their 🍩 of all varieties!

Ch
Review №54

Stale donuts and rude staff . Ill never go there again . Plus it took three tries to get my order right .

R.
Review №55

The hot now sign is always on, but there are never any hot doughnuts. But theyre just as tasty as they were many moons ago!!

C
Review №56

Friendly customer service and donuts through the drive through are packed and ready by the time I pay.

Pa
Review №57

Hot sign on! Great donuts, friendly staff. Highly recommend!

Je
Review №58

Nothing compares to Krispy Kreme when the hot light is one. There are those who know, those who will learn, and those who scoff. Dont scoff, go learn.

La
Review №59

The donuts are best got and fresh. Never knew this till I actually made it for them this way. Theyre still good all around. Today they made it right for me due to an online error. Wonderful staff, very friendly and polite.

Ra
Review №60

Told me they had $5 dozens at 5:30-6 pm. Waited for over 30 minutes and called twice. My wife eventually went it to ask and they told her another 30 minutes..Drove all the way from Williamsburg... never again.

Je
Review №61

Best donuts in the 🌎

ch
Review №62

Always good.

Cr
Review №63

Hot and fresh...awesome

An
Review №64

Great service and friendly staff. You must try the new chocolate Reese Cup doughnut!

Mo
Review №65

The service was poor. The staff makes you feel as you are bothering them for even coming to the store. Next how can a Krispy Kreme only have 5 to 6 donuts to choose. As much as I love Krispy Kreme the more I go the less of an option. Even with a coupon I most likely not visit this location.

Ro
Review №66

What can I say its Krispy Kreme best at what they do.

Jo
Review №67

I usaly love Krispy Kreme! Hot light was on yesterday and we sit and the longest line ever to get told that they have only chocolate iced donuts.Even though the sign said HOT GLAZED DONUTS! what are you serving hot air?

J
Review №68

Friendly employees. Great service! And of course great donuts!

Ra
Review №69

Doughnuts are amazing. Family likes the glazed ones and they just feel like theyre melting in your mouth. Im gonna buy another dozen next week and see if I get for free again..yes I finally got one for free with Have a Nice Day from a Krispy Kreme lady

Sc
Review №70

No problems here! If I could ask for anything to be improved it would be more smiles from employees, but they are not rude or anything...maybe just overworked...definitely better than the Dunkin Donuts across the street (that one specifically)

Ky
Review №71

Donuts are amazing coffee was nasty and tasted old

Ra
Review №72

Ok So Im giving a 5 Star because its Christmas and when I called about my 4 Rasberry Non-Filled Doughnuts they Quickly took my name and offered up a FREE Assorted box on my nxt visit🤗 who did b upset at that🤔😊 Thanks for great Customer service😍

Ha
Review №73

Delicious 😋

Ti
Review №74

They need to bring back the Oreo cookies cream donut seriously.... THE GLAZED DONUT IS THE BEST WHEN IT FRESHLY DONE THE BEST BEST 💯

Fr
Review №75

This is a busy place. Sometimes they get large carry out orders, this slows everything down. Be patient, it’s worth the wait. KK Donuts are no doubt the very, very best around. The fresh hot ones are outstanding by far. Enjoy all of them, be patient.

Ro
Review №76

Hard to beat those hot glazed. Just wish they offered more choices of cake doughnuts.

Mi
Review №77

Always good. Always warm and fresh donuts.

We
Review №78

Excellent as usual and the staff is awesome

Ka
Review №79

Always good.

Y
Review №80

I ordered an original filled original kreme and a cappuccino. Their original kreme was very not original. Sadly no creme inside at all. I dont even know why I pay extra to get this instead of getting original glaze which basically it was. Also cappuccino wasnt hot enough.

Ro
Review №81

Amazing as always, donuts always hot and fresh. Quick lines, never a wait for anyone performing deliveries as well.

Ma
Review №82

I just left the drive thru and the entire experience was awful. While trying to order the young man taking our order rushed us while we were trying to speak. We only wanted two donuts, and while ordering our first one he just kept asking if we wanted 12. When we explained that no we just wanted one chocolate he gave us the total and told us to come to window. We told him we had more to order. He then kept asking about beverages and we asked him to hold on, we were going to order drinks, we just hadn’t finished talking. He then grew frustrated and with his mic still on, preceded to talk badly to his coworker about us as if we were bothering him by even coming through. Once we got our drinks, they weren’t even good. My iced coffee tasted like straight water. Definitely won’t be back.

je
Review №83

Sooo good

An
Review №84

Ran out of Original Glaze Donuts, smh. That should never be the first Donut you run out of, thats you pride and joy!

De
Review №85

Fresh donuts and friendly staff !

Jo
Review №86

Got to get them with the hot sign on..Delicious

Ka
Review №87

Best in town!!

Ta
Review №88

Great customer service

El
Review №89

Always great

El
Review №90

Friendly staff, Fast service, and delicious donuts. What more can you ask for? Perfect for the guy that’s running late to work.

dr
Review №91

My lemon filled donut has no filling and i have called MULTIPLE times and they are not answering. Terrible service. Learn to answer the phone if you are getting paid. Get off of your phone and come to the phone.

5u
Review №92

What can I say. Nothing wrong and the donuts are good.

Na
Review №93

Delicious fresh glazed donuts. Long lines though.

Ro
Review №94

Best doughnuts around

Di
Review №95

I would give this place zero stars if possible. Don’t go through the drive thru, even with a short line they take SO long. Their customer service is unbelievably terrible, and the person at the window was not wearing a mask. There are better places to get donuts.

Sc
Review №96

Didnt have apple fritters I wanted.

Ch
Review №97

Although only the drive-thru is open it did move pretty quickly considering there was quite a line when I got there. OMG its been awhile since I had a hot Krispy Kreme donut; its a little taste of Heaven! I only gave it four stars because the selection of donuts was extremely Limited. It would have been nice to be able to get a powdered sugar or a chocolate cake donut. But all in all another great visit to Krispy Kreme.

Mi
Review №98

I hate it when I feel like theyre just mass-producing the donuts

Je
Review №99

Employees are friendly. It can be packed in there and the employees keep their cool yet work fast.

Mi
Review №100

Went to get the free doughnut for Veterns Day. They gave away smaller in size doughnuts. Geeze.

Information
100 Photos
100 Comments
4.3 Rating
  • Address:12648 Jefferson Ave, Newport News, VA 23602, United States
  • Site:https://krispykreme.com/location/newport-news-va
  • Phone:+1 757-875-0260
Categories
  • Coffee shop
  • Donut shop
  • Dessert shop
  • Fast food restaurant
Working hours
  • Monday:6AM–10PM
  • Tuesday:6AM–10PM
  • Wednesday:Closed
  • Thursday:6AM–11PM
  • Friday:6AM–11PM
  • Saturday:6AM–10PM
  • Sunday:6AM–10PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Takeout:Yes
  • Dine-in:Yes
Health & safety
  • Mask required:Yes
Highlights
  • Great coffee:Yes
Popular for
  • Solo dining:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Coffee:Yes
Dining options
  • Breakfast:Yes
  • Dessert:Yes
Atmosphere
  • Casual:Yes
Crowd
  • Family-friendly:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
  • Credit cards:Yes
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