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Cell Phone Zone - Patrick Henry Mall - Phone Tablet Computer Repairs and More
12300 Jefferson Ave, Newport News, VA 23602, United States
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Cell Phone Zone - Patrick Henry Mall - Phone Tablet Computer Repairs and More
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GM
Review №1

Amazing service, fair prices and great advice. I have bought multiple phones from these guys and also have made multiple repairs. Super quick service. Don’t go anywhere else. The best place in town.

MC
Review №2

BEST PLACE.1. Only private company I found that repairs Apple Watch2. They did it in two hours - no appointment3. It was cheaper than they originally quoted!!4. They were so nice and kind, great service, real smiles5....need I say more? I will be coming here with all of my future business. 10/10 💪

Da
Review №3

Apparently I cant get service, Called and I was hung up on. Called again and I was sent to voicemail. Not driving all the way there without a price quote. Get your phone situation correct! Thats irritating.I called Tech Solutions. The staff actually answered.

te
Review №4

Very attentive, kinda pricey but they are willing to work out it w you to the best of their ability. Very sweet and professional and quick :)

Na
Review №5

Really did want to buy a new phone (it operates fine just wouldnt charge). He was able to repair the phone and get it charging within 2 hours of dropping it off, less than 1/8 of the cost of a new phone. Definitely recommend these guys!

Ju
Review №6

Helped me out when my phone wouldn’t charge. I’ll shop there again.

tr
Review №7

Ok sooo there nice and all but i went there and got my iphone screen fixed and they messed up the battery to the point were my phone didnt work no more i wouldnt reccomend them fixing ur screen

An
Review №8

Awesome, he fixed my phone really quick and was super nice, I will always come back

Kr
Review №9

Ali Reza Farhang was awesome he took really good care of me fixing my phone screen back to new front and back screen I definitely would recommend him to all

Hy
Review №10

Amazing service. Better than anyone in the peninsula .. Farhang did his thing . Thank u

Jo
Review №11

Reasonable prices and respectable staff

Ta
Review №12

Very Professional, Fast service and great job fixing my phone! I recommend their service!

Go
Review №13

Simple fast, no complaints.

Fr
Review №14

Amazing customer service! With 5 kids we have had our share of phone repairs and I have brought our stuff here for years! Today my daughter was trying to figure out what to do and instead of trying to sell her on purchasing a refurbished phone, the guy working there explained to her that he could fix all the problems with her phone for hundreds less! They have always been fair and honest, and that’s what I look for in local businesses!

Ro
Review №15

Quality service

Re
Review №16

Good service

mi
Review №17

Very professional & reasonable prices! Highly recommend!!

Sh
Review №18

Went there this evening to get an iPhone 6s screen fixed. The service was amazing and fast. The guy who helped and I wish I could spell his name correctly was so friendly. I would recommend this location hands down. It was worth every penny and I wouldn’t hesitate to use them again the phone looked brand new when it was finished. Thank you sooo much!!!

He
Review №19

It honestly hurts me to do this review because these guys have fixed my phone screen multiple times and they’ve done a fantastic job, but this most recent time I went with a friend to get her led replaced due to water damage and the now the WHOLE BACK of her phone screen is shattered. She hasn’t used it in days and it and the shop claims they aren’t liable for damage that they caused. Won’t be coming here anymore.

Sh
Review №20

Great fast friendly service! Had my phone up and going in 30 min. Love it! I always use them!

Vi
Review №21

I went here to get my front screen replaced after it got run over by a car. In my defense I was helping some one move a stalled car in the middle of the street where my phone slipped out of my pocket and then proceeded to get run over .... numerous times. Talk about bad luck.... Qudratullah was the worker who fixed my phone. Very professional and was done within 30 min. Its only been a day but if any problems arrise Ill make sure to come back here :)....... Thank you again Qudratullah!!!

Be
Review №22

Had the best experience with Cell Phone Zone tonight! I shattered my phone screen at 8pm this evening on my new iPhone 6 Plus and was in despair! After calling Verizon to check on whether I had an insurance plan (I didnt) they suggested I get the screen repaired but at 8pm - this was not a simple task. I took off in my car to go to the main Verizon store and my brother went online to locate a potential screen repair shop. He called with a number for Cell Phone Zone - a kiosk in the Patrick Henry Mall that stayed open until 9pm. I called to double check and they said that they could fix it tonight as the screen was so dangerously shattered that you would cut your fingers to touch. I am going out of town and my phone is needless to say my life! I arrived at the kiosk at 8:25pm and they had a new screen waiting for me and quickly and expertly fixed it in 20 minutes! My phone is all better and I have a wonderful strong new outer box cover as well! This made me so happy and I am delighted to have the pleasure of highly recommending them for any screen repairs for any phone, tablet or laptop! Thank goodness for efficient and helpful people!!! Bravo! I have a photo of the shattered phone but not sure how to add to the review!!

Tr
Review №23

Im seeing a lot of good reviews but does anyone know the prices for a screen repair for an iphone 7+?Thank you

Q
Review №24

Love this place!

De
Review №25

The guys at cell phone zone are absolutely amazing. The service was quick and precise on my cracked 6 plus screen. I Was told it would take an hour and they finished in 40 min. Every time I walk by they are working on atleast three phones, and even though the service of cell phone zone is in high demand. they still manage to treat you like a customer and not a transaction. James personally fixed my phone but from what I can tell they are all equally skilled I wish I could give more stars.

is
Review №26

Best experience with phone repair my phone was done in like 20 minutes 10/10 def would go their everything moves the same before I broke my phone

Ca
Review №27

Great Service! They fixed my cracked screen in less than 30 minutes. Best price I’ve seen around here. Would definitely recommend!!

Za
Review №28

Awesome services, friendly behavior and reasonable prices.I recommend it to all.

Ni
Review №29

Very friendly and beyond helpful staff. They are fast and guarantee their work. They are some of the most honest people I ever met and definitely have more than fair prices and they also sell used phones, tablets, smart watches etc and buy your used items too. I will always bring my business here first.

Ji
Review №30

Good workers and great service

St
Review №31

I brought my severely damaged iPhone six screen to the Cell Phone Zone having dropped it the night before. They were unbelievably fast as fixing my screen and had beyond amazing customer service! I was ecstatic by how low their prices were and would definitely recommend them above any other retailer! Thank you so much Cell Phone Zone!!

Mo
Review №32

Very Satisfied and Outstanding Customer Service. Fixed my phone in all of 10minutes. Will DEFINITELY come back for future services.

Ro
Review №33

Brought in my S4 with a shattered screen. Quoted $85 which was the lowest I found in the area. I showed up at 12:30 and was told it would be ready by 2:30. I got called at 2:15 to pick it up. The manager went over the fix and verified functionality of the screen. It was having problems on the QWERTY on the right side. I could see clear disappointment on his face while he went over the issue with his tech. He was adamant that it will be in 100% working order and needed another 30 min to fix. While I was slightly disappointed it wasnt ready, I was very impressed that he cared about my satisfaction before I could even start to complain. Excellent business man.

A
Review №34

It was Great!!!! They were fast and very effective with my repair. It even comes with a 6month warranty!!! Such nice gentlemen. Would def recommend them to anyone. If you dont believe me, go see for yourself.

Iq
Review №35

Just got my Iphone-5 fixed. Looks new now & works great -Best prices. Good Customer service. Overall good experience.Ill recommend this place for cell phone repairs.They also fix other gadgets as well-Thank you

HC
Review №36

I cannot say enough positive about this place. I had a severely cracked iPhone 5 screen. They fixed it in 30 minutes. The phone looks brand new. Their customer service was superb and their price was competitive.

SK
Review №37

Repair is slightly overpriced but ok overall.

Cl
Review №38

Amin are outstanding employees, working fast, helped me on my iPhone 6 LCD repair. Great price and excellent customer service. Highly recommended for all !!!Thanks.Funny how my review is here... I never wrote this nor is my phone a 6. Their prices were decent for great work but this invasion of privacy is appalling.

Lo
Review №39

Part of an aux cord broke off inside my headphone jack last weekend. Essentially, my phone was permanently stuck on headphone mode & couldnt do anything that involved sound!! I spent days trying to talk to AT&T and Apple to see if they could cover to fix the issue since I have warranty & insurance with both of them. Basically, it was SUCH a hassle. However, these guys were able to get the piece out of my headphone jack in under 10 minutes!! They were also super professional and kind. Best part? Cost me $10.60 :,)Couldnt be happier with my experience! 10/10 recommend

Po
Review №40

First time writing a review and doing it because I chose Cell Phone Zone because of these reviews. GREAT customer service, friendly and very informative. Couldnt beat the price after shopping around and I am glad no one did. SUPER service and fast.Thanks again and I will definitely recommend you!

Aa
Review №41

Had my screen replaced on my note 8...Awsome Service at a great price!! Look no further if you need your phone repaired!! Thanks Guys!!

ba
Review №42

The screen of my phone was cracked for over 3 months, i went to Cell Phone Zone and they fixed it in the spot. It took less then an hour for them to do it and they left it like brand new!!!I also liked the professionalism and courtesy of there employees, definitely i recommend anybody who has issues with there phone tp go there.Nice prices and nice people.Thanks Cell Phone Zone )))))))))

Ja
Review №43

The service was on time and fast with the repairs to my phone. The people are help and very nice. Stop by sometime

Ch
Review №44

Shafi and Ben did a Great Job!!! Fixing the back of my iPhone X I really appreciate You two guys are the best keep it up 💪🏿

Me
Review №45

The Absolute Best! My daughter dropped her iPad on a concrete walkway. I brought this in on Monday at 7pm and got it back on Tuesday! The price was very reasonable and I like the fact that its a set price for the model and generation and not on the whim of whoever is repairing it. Great job!

Da
Review №46

My dawg fix my phone thank god big dawg best place to be

Ra
Review №47

I dropped my phone yesterday into the water, I grabbed it as soon as possible but it got messed up. So I stopped by and they helped drying my phone with all the high tech machine they got. I am impressed with their professionalives ethics and knowledge with my phone. My phone works a lot better now and Im extremely happy now. I recommend Cellphone Zone to anyone that in dire need for repair! :)

K.
Review №48

Took my iPhone 7 with a cracked screen and LCD and fixed it better than new in an hour! Very professional and friendly service! Well be taking all my electronics here if I have any damage! Cant beat the low prices same day service! Recommend this service to everyone!

Fr
Review №49

Really cool staff. Straight up awesome folks. Took my phone in because it wasnt able to connect to the power Cord. They looked it over, saw it was just dirty clean the port. Didnt charge me a dime, but my phone charges now. Bam! Instant customer loyalty!

Ky
Review №50

I had my screen fixed there a month ago, and something happened but they took it back because of the warranty and they loaned me a phone for the 2 days while they had it and the general manager contacted me about it and he was very kind and very helpful. hes the only reason i will recommend this place because he shows they actually care and want to help. they also put a screen protector on my phone for free. its a good place to go

Pa
Review №51

Replaced my screen and provided a phone case at a great price and excellent service at this repair shop.

Br
Review №52

They are so nice. Helped me quicker than I thought. I was so happy. Fixed my phone in 20 minutes ❤️❤️❤️

Sh
Review №53

If you need to get your phone fixed, this is the best place. They’re cheap and your phone looks like new within 30 minutes !! I highly recommend this place, I have never been disappointed.

Mi
Review №54

Great people to deal with, its been 3 years my family and I using their services. Great quality, fast, affordable and always available. highly recommend them.

Wi
Review №55

Terrible just terrible!!! I had my iPhone 7 repaired glass repaired and within a week it broke. I never even dropped it and it was in a case ever since it was fixed. It started splintering from the edge of where the thumb spot is. Was either a bad repair or bad glass. And they want me to pay second time to repair their bad work. Haha. No way! Cost me over 100$ the first time. I would rather buy a new phone.

Ky
Review №56

Absolutely destroyed the factory screen when I dropped my iPhone 6S Plus in a gravel parking lot. Called up and they said it would about 130 bucks for a screen. Not remembering my phone was still under warranty from Apple I agreed to have my screen replaced (first mistake). Service was fast only took about 30 mins to have the screen replaced. However thats where the fun ends. They told me that the screen would be just like the original and shouldnt give me any problems. Also the screen came with a 1 year warranty on parts. About a week later after not dropping the phone or having it near anything abrasive cracks and scratches started appearing in the phone screen from normal use i.e. pulling it in and out of my pocket. After that the screen itself went. It would scroll and close apps and calls and open other windows all without me touching the screen. I couldnt type anymore because every time I touched the left side of the keyboard somewhere on the right side of the keyboard those keys would activate. I couldnt press end call or open text messages. Etc. Long story short I ended up just laying that phone off and buying the next gen iPhone. Dont get your phone fixed here people. Go get a factory replacement and spend a little extra to save the hassle. This company is a joke.

Sa
Review №57

We have been coming here for years and they are so nice, professional, and fix our electronic devices expeditiously ❤

Ma
Review №58

Very straight forward with coat and repair time frame. Gave me a brief run down of the repairs they were going to do, and then called me right away when I was missing needed items. Very courteous and professional. They finished my repairs on one day. Impressive.

Ba
Review №59

I had a cracked IPad. Cell Phone Zone fixed it for me. It took a few hours and its working 100%. I think the service is fast & friendly. I hope I dont break anything else. I do recommend their services.They are very reasonably priced.

s
Review №60

Had issues with iPhone 6s plus randomly shut off and then wouldnt get past the apple screen. Tried restoring and update but iTunes wouldnt allow it, kept giving an error. Took it in to Cell Phone Zone and was greeted promptly by Jamaica with excellent customer service. Told it was a free diagnostic which would take about an hour. Came back and they had figure out the front camera had caused it to short. They replaced it right away in 15 minutes for a reasonable price of $45. Would reccomend this place located in the Patrick Henry Mall to anyone with cell phone issues.

An
Review №61

They was very nice and helpful during my visit of coming in didn’t have any problems with my phone after me doing it excellent service

Jo
Review №62

Accidentally falls by mistake in this store and the truth was a lucky strike. My iphone was fixed for $ 40 and Im very happy. Good work staff and quite efficient and fast.

Am
Review №63

Took my sons iPhone 6 here because it stopped taking a charge. Staff took immediate action cleaning out the port. (He had lots of lint in there) They hooked it up to a charge and thats all it needed! Didnt even charge us for his time!!! These guys are awesome and fast!

Al
Review №64

Several years ago I used their mall kiosk location to get my cracked screens repaired more than once, they were always quick, polite, and reasonable and they saved my phones multiple times.So recently when my iPhone wouldn’t start up, or even perform a factory restore I took it over to their Jefferson Ave location, I was prepared to kiss my phone goodbye but they had it working before the end of the day for about 40 bucks, they saved me again!

Ro
Review №65

Got my galaxy s7 edge back glass replaced. They did a really great job. They even do really well with screens.If you have a broken screen, I recommend coming here to get it fixed.

Ta
Review №66

My LCD in my note 5 broke and turned my screen black! They had to replace the screen and LCD (its one piece) and they did it quickly and efficiently with an extremely competitive price! They also offered a year warranty on the parts. Id definitely recommend :)

Ro
Review №67

Cell Phone Zone in Patrick Henry Mall is absolutely amazing. My phone was cracked, my camera lens was broke and my battery wasnt working properly. They fixed it all in less than 2 hours. They were sooooo nice and easy to work with. I will definitely be back with all future repairs and I will recommend them o every one I know.Thank you

Or
Review №68

Fast and good work

ka
Review №69

Highly Recommended.I just went back to this place and got my phone fixed after about an year, they had great service, great prices and great timing in getting the job done like before. Thank you Cellphoneznoe. You guys rock...!!

Ma
Review №70

AWESOME service! Cracked my iPhone 4, brought it in, was greeted by a very friendly and professional gentleman who had my phone fixed in an hour. Paid $68 which was much lower than the other places I looked at. Would recommend this place to anyone!

Ke
Review №71

This establishment came highly recommended by a neighbor who recently went there and so when my phone screen broke I decided to go there myself. I brought my phone there last Wednesday 5/11 around 5:15pm and while I was standing there checking my phone in with the guy, I was watching his coworkers at the counter behind him. One had a droid of some type (I know it wasnt an iPhone) literally in pieces in front of him. I stood there horrified as I saw him take a sip of a Red Bull and proceed to accidentally spill it all over that phone he was working on. The other guy chuckled and handed him a tissue. He blotted it up and continued working on the phone as if nothing happened. The amount of liquid that was spilled on that phone and its pieces certainly required more than 30 seconds of a quick clean up with a tissue. I couldnt believe it. I should have known right then not to leave them my phone phone to repair. They took 25 min longer than promised to fix it. Its now less than a week later and despite being in a case with a screen protector my brand new screen somehow has an inexplicable crack in it and I havent dropped it at all. Of course, I cant prove that. Im guessing the install was poor or the glass quality is just terrible because there is no way my brand new screen should have cracked so easily.I havent contacted the store directly (yet) but thats because Im not certain I can trust them to address my problem or even repair it again. Their lack of professionalism was truly disheartening.

Sh
Review №72

Cell phone zone is such an awesome and professional establishment. They do repairs in a timely fashion and pricing is pretty fair. i highly recommend this establishment for any services needed for your electronic devices.

Te
Review №73

Definitely was the Cheapest around for my note 9...fast, professional and did a great job...I would definitely recommend..👍🏾

Br
Review №74

Super fast service and great pricing. Got my iphone battery replaced in under an hour and its working like new. Thanks again.Brad

Al
Review №75

Did good job

ja
Review №76

I came to the mall and one lady gave me a lower price than expected Ramin gave me the same deal although it was a set price at his store. The employers were super nice and worked fast to my needs! I defiantly will come back if needed!

Ke
Review №77

Great service, didnt even need a cell phone repair I actually went for a laptop repair. Always felt attended to individually. Employees have great knowledge of a wide-variety of technology. Definitely taking all of problems and damaged technology to Cell Phone Zone. Great business!

Ja
Review №78

I got my screen fixed yesterday took a few hours and it later cracked the same day i went back today and they fixed it free of charge and in one hour. they are fast and very helpful. I would go back to them from here on out. Thank you guys

Br
Review №79

These people are amazing and I highly reccomend them! I just took my iPhone 6s, my screen was really cracked and they fixed it so fast. They work with you and they are the cheapest price in the 757. I went to other places and they were $150 and up. Come to the cell phone zone in Patrick Henry mall !!!!!

Ch
Review №80

Updated review: the manager Abraham got in contact with me and I was able to bring my phone in to run diagnostics. He also replaced my battery for me, free of charge. I am rating 4 stars opposed to 1 star strictly due to the managers customer service......Took my phone here on Sunday to get my cracked screen replaced. When I got home and took it out of the case I noticed a light coming from the edge of my new screen where it was lifting up. The side of the screen that the light was shining from appeared lifted and did not sit flush with the other parts. In addition to the screen not being placed properly, I noticed that my battery was dying 10x faster than before I got my phone fixed. I charged my phone overnight and had full battery and within the first hour I took it off I needed to charge it again. If even says on my iPhone that my battery health has significantly degraded. I brought my phone here hoping they would fix this issues and the guy at the front desk was rude and refused to correct their mistakes. He blamed the problem on me dropping the phone previous to having screen replaced. However, my screen never lifted up like that and my phone was working fine. I would not recommend getting your phone fixed here. They don’t stand by their warranty, which is one of the reasons that I took my phone here in the first place.

Di
Review №81

I dont usually take my time out to do reviews but I decided that Phone zone definitely deserved one. I came to Phone Zone about a month ago(I waited this long for a accurate review) and I must say I am very impressed, I called first and the customer service was great all of my questions were answered. I brought in a iPhone 5 and a iPhone 6 that I thought would be impossible to fix. I spoke with a gentleman by the name of Ramin and he let it be well known I had no worries he than gave me a price for both, At that point I was so grateful and blessed! The price for both of my iPhones was very reasonable and both were finished in no time! So far no cracks or any major problems other then my phone freezes up from time to time, however I do recommend Phone Zone and gladly return if I make a clumsy mistake again. Thank you all again!

Ja
Review №82

Went to the location on Jefferson. Staff was professional and knowledgeable and I feel like they did quality work. They seem to take their warranty very seriously, though I have not needed to test it. I would not hesitate to go to them for future repair work.

di
Review №83

They are superb, did an awesome job on my sons phone even replaced his battery at no charge. I have had multiple phones repaired for two of my children and have not had any problems. Amin was very nice and great customer service.

Ma
Review №84

Great experience on foxing my galaxy note 4 mic repair. Ramon and Chad helped me fast. Highly recommended.

Ya
Review №85

Got an IPHONE 5C repaired - Works perfectTechs were very courteous and helpful. They asked me to write a review.I will give them A++ rating -Today I had to re-visit these guys for my ipad air repair.My ipad was not charging - These guys did a fantastic job, repairing it. Plus their prices are always low. I had called other places but they were EXTREMELY expensive. They also offer 1 year warranty on the repairs.Thanks

Su
Review №86

I went to get my Ipad repaired today and it came out looking brand new.Very professional and courteous.Great Job - Thank you -

L.
Review №87

I took a cracked front screen iPhone 5 to this kiosk and the staff was great!! The customer service was good and they repair the phone in a timely manner. Good as new!!Thank you CPZ!!

Da
Review №88

Brought my phone in today due to it not charging. I came in and Chad greeted me and quickly fixed my problem within two minutes. Great place with great customer service! Thanks Chad!

Di
Review №89

They are awesome I recommend this place they know what theyre doing they fix screens efficiently and Im great prices on new phones

Lu
Review №90

Fast and Great service. Highly recommend

Ja
Review №91

I needed my cameras removed due to my job. Cell Phone Zone are the best around. Great work, great customer service and great prices.

Ka
Review №92

Awesome people work here. Great service and very quick. I would definitely recommend this place.

Sh
Review №93

My experience was great! My buddy, Rashaam, hooked me up with a fresh screen for my iPhone 6 and he put a glass screen protector for extra security! Thanks! It was awesome!

An
Review №94

I brought my iPod touch in with the damaged screen and locked up button. I brought it here and fixed it in a day. Loved the service and very affordable too. Highly recommended! :)

Ge
Review №95

Ramin and Amin are outstanding employees, working fast, helped me on my iPhone 6 LCD repair. Great price and excellent customer service. Highly recommended for all !!!Thanks.

La
Review №96

This place is great, they have fixed everything ive taken to them except my Acer chrome book. Parts not available for them yet.

Le
Review №97

Eliud and Ramin were fabulous. Even with all my questions! Patient they were! Please visit Cell Phone Zone. Fast, friendly and reasonable. Very knowledgeable. 😀

Co
Review №98

I took my daughters phone in to get the screen cracked (it was a terrible cracked screen). Rashawn was so helpful and nice to me and my daughter. He fixed her screen in like 10-15 minutes (could have been longer but it seemed so fast). The screen looked brand new!! Definitely happy with this place and I will continue to go back in the future. Thanks Rashawn!!

Ke
Review №99

Super helpful and kind staff. They fixed my phone in 5 min and didnt charge me at all!! Deffinatly recommend

Ge
Review №100

They did an awesome job. Great price and fast service. Highly recommend!!

Information
25 Photos
100 Comments
4.7 Rating
  • Address:12300 Jefferson Ave, Newport News, VA 23602, United States
  • Site:https://cellphonezoneva.com/
  • Phone:+1 757-249-8786
Categories
  • Mobile phone repair shop
  • Cell phone accessory store
  • Electronics store
  • Phone repair service
  • Watch repair service
Working hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:12–6PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:10AM–9PM
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