Jason was absolutely great at resolving a couple of complicated (& not so complicated) issues my wife and I had with our new phones. Jason was polite, friendly, good at explaining the steps needed, and got the jobs done! He even went the extra mile (literally too) in making sure we had a needed cable we were missing. If I could, I would always go to him as my Verizon rep. - hes a great guy!

Were from out of town and my phone started going crazy with notifications when I clicked on a malicious website and I couldnt get them to stop. The rep was able to block the notifications and remove some apps that were making the issue worse. We also were having some issues signing up for the Disney bundle and the rep was able to finally get the bundle linked to our already existing account. Thank you for helping your customers whether theyre local or out of town like us. 10 out of 10 for customer service!

This Verizon is the best store to visit. Theyre always so helpful with any of my needs. They always help me figure out if there are any ways to save on my bill and if there are great promos to upgrade to.Today I came in to have a line transferred off my account. The rep was able to put me in touch with Assumption of liability people to release the number.Im so glad this store is here and offer such great customer care!

It isnt cheap owning a cell phone, but one thing I like about Verizon: every time I contact them about my account, theyre always finding ways that I can get what I need for less money per month. With that approach, Ill stick with them. That said, its costing me about $40/month per line to have 3 separate cell phones. Back when land lines were thriving, thats just about what it would cost to have 3 separate land lines with separate numbers, with a lot more capability. Id say its not as bad as people may think.I find it so laughable that Spectrum is trying to get my business as a cellular customer. The only thing Spectrum ever does is raise my rates 10% per year with no choices for getting it reduced. As soon as I have an alternative to Spectrum for my internet needs, Im dumping them as fast as possible.Verizon wins.

Was having trouble accessing my AOL email on my phone. It just stopped working even though I put the password in and was still able to log in on my desktop. The rep in store was knowledgeable about the issue and was able to figure out a work around. Im glad the Verizon store here offers such great customer care and are always pleasant to work with! They also mention done great buyout promos to upgrade if we ever need to. Great job!

The sales rep was excellent. I had my phone stolen this morning. I bought a knew iPhone. I had a Samsung. Brandon showed me everything how to work the phone. Store was very clean.

Came in to purchase new phone. Worked with Brandon and Austin. Both exceptional.

We had a great experience. Jason was very patient and extremely friendly with our family of 4. He went above and beyond for us. Very professional. Highly recommended. Definetly 5 stars from us!! Thank you!

I was so frustrated because my AOL email wouldnt work any more. Spent hours trying to fix the issue. Came into the Nicholasville store and the rep was able to fix the issue immediately. He offered such great service and was very patient and kind. Also had some great buyout and upgrade deals when we decide to get new phone. So glad they are open and do such a great job of taking care of their customers!

I was completely hacked and so there was no way to just, oh buy a new phone. Justin was professional,smart, and never stopped. Worked very hard on that Saturday. I want him and only him to deal with again.

Need help with my account the verizon wireless sales representative did great jib helping with rate plan change and getting set up for auto oay and paper free billing good customer service

Had some issues set up a new phone the Verizon wireless sales representative at the Verizon in nicholasville was very helpful getting phone activated and get information moved from one phone to another I always get great service at the Verizon in nicholasville.

We had a great experience today at Verizon thanks to Jason and his amazing service! He was very helpful, kind, patient and friendly! Highly recommend him!!

I kept getting messages on our phone saying our voicemail was full but we couldnt figure out how to clear it. The rep was able to clear it out for us and show us how to do so in the future. Thank you for such great customer care!

Got my phone from this store and every time I have an issue I come up here to have them help me out and theyre always so patient and helpful.Today I wasnt getting my calls and text messages. The rep showed me that the do not disturb was turned on and removed it so I couldnt accidently turn it on again.Glad I got my phone here and that theyre willing to help me!

We switched carriers and Ryan was very helpful and made the transition pretty simple. The service is great and its nice not to be dropping calls 4 or 5 times a day..

Had some problems with old phone verizon wireless sales representative did good job of explaining all the promotions that we had on our account and getting everything moved to new phone

We had a very good visit at the Nicholasville store today had wonderful service and very easy transition to a new phone. Would definitely recommend coming to this location for any help you may need.

Came into the Verizon not able to authenticate my email. Had tried multiple times to enter the password but it would still tell me I couldnt log in. The rep suggested we completely remove the account from the phone and reenter the login info. Once he did that I was able to get back into my account.He also looked at our account and was able to do a buyout promo and get my husbands phone upgrade and keep the bill about the same. So glad they are here and offer such great service. The Nicholasville store is our favorite store

Had an amazing experience, Brian was a huge help, and very knowledgeable with everything that I asked for. Super happy to have a new phone, along with great support in all directions.

Transitioned from a flip phone to a smart phone and just had a lot of questions about how the new phone worked. The rep in store was able to answer all my questions about particular features such as adding pictures to text messages, adding contacts to my home screen and downloading new apps like Waze for navigation.The rep was really patient and thoroughly explained everything. The super was also very clean and they did a good job social distancing. Im so glad they are opened and willing to help.

They will work with you until you are happy.

Very helpful, patient staff. They helped me fix some glitches with my new phone and ordered the one I requested. Isaac was helpful and didnt try to sell me something I didnt need and explained the plans and deals well.

I recently upgraded my phone but my Roadrunner email would no longer work. Tried talking and calling several different people including Apple. The representative here was able to determine that the amount was with Spectrum. He called their customer care for me. And although he wasn’t able to get the email for me, he was able to create a new email for me use.So glad they are open and that are observing social distancing and have a clean store. Thank you so much for your help!

I was shopping to lower my cell phone bill, to replace out-of-date 3G phones and to replace my internet service at home. Brian Switzer was knowledgeable, and he understood my goals. Overall, I was very pleased with the entire process. Being out of stock on the particular version of the phone I wanted was unfortunate, but not a big problem.

Great service here! Ian Canada is a pleasure to work with, he took very good care of me. Highly recommend him and this business.

Having problems with old Verizon wireless sales representative did good job going over all my option and promotion to that I had on my account got all my information moved over and help me get use to new phone, always good customer service at the nicholasville store

Brian was a delight to work with (adding two lines, porting a phone number, etc.) - and worked hard to make sure we knew all the best options (and current incentives). It was WORTH going into the store.

Be careful, this only a “authorized” dealer not Verizon, employees there travel as sales people and only make money off commission, plan to spend more time than they tell you and expect to pay more than what you can get in other places

Came into the store after going to a big box retailer to try and add lines to my account. After completely messing up my account at the other place, the rep in store was able to get everything fixed and clearly explain the promos and also save me money through the promos and adding my nursing discount.Also a great job getting all my mom’s stuff transferred to the new phone. The store was clean and they did a great job social distancing.

Prompt service, very knowledgeable. In technically challenged and the rep transferred all my apps,pics and texts with a swiftness. I run a business and He made sure I was all set. Amaaxing!

I worked with Ian getting myself and my husband a new phone he was very patient and kind and even texted me back late in the evening to answer my question very helpful and informative!I worked with Rhyana today to answer a few more questions on how to use the phone she was very helpful and patient with my questionsThe store is very clean and everyone is wearing masks and they will provide masks for customers if needed

Friendly staff and very patient. We went through quite the ordeal trying to cancel my past service. Took about an hour. Happy with the advice and help. I was impressed with the cleanliness of the story and got my own hand sanitizer at the desk I was being served at. For sure 5 stars.

I am pleased with the service I received at the Verizon store in Nicholasville in lowering my monthly bill. I worked with Rhyana. I could not have asked for a better experience or kinder people working at the store. It was comforting to know that everyone was wearing masks, social distancing and that sanitizer was available for customers.

After being burned by a different carrier, Hayden made switching to Verizon as painless as possible. He went above and beyond making sure I was set with everything I needed and that my device was 100% good to go before I left. Will absolutely be returning when Im ready to upgrade due to the service I got today. Thank you!

I came today to get my content transferred from my old phone to a new phone. I had to have a warranty replacement done on my old,LG phone because of,the battery but I got great service and got everything moved over. Trent and Rhyana helped me,today. All covid 19 guidlines were followed and masks were worn. Thank you.

I recieved great service today. They changed me to unlimited and added a line for my granddaughter. Everyone was wearing masks inside the store. The representative was very informative and helpful for me. Thank you, Verizon!

I always need help. This store has always met my needs. I always enjoy the persons that work with me. The store is very clean and I feel that they are doing their part too help prevent the virus.

Rhyana was great and very knowledgeable about the products and services and successfully reset my voicemail password. The store was very clean, practiced safe social distancing, facial masks and sanitizing, all with no wait time. Overall experience was a success!!!

I had wonderful experience with Jason. I came in for a charger and was able to upgrade my phone and get a free tablet. The store was clean, easy to locate which device I was looking for, and unlike Lexington the wait was substantial less time. Ultimately it was worth the drive from Lexington. I had a great experience and will enjoy my new devices!

Went into the Verizon store because my email wasnt loading in on my phone. Tried several different things to get it work. Was able to bring it into the store and the rep was able to get it revalidated and back into my account.Even though Im an android used he mention that they do have iPhone preorders available. Im just glad theyre open and here to help

Chandler Dawson took care of us getting a new phone . That was the best service we have ever had!!! Thank you so much !!!

I have been to this store many times over the years. Whether or not I was there to buy a phone, I have always received excellent, patient service and answers to all my questions. Their service alone would be a good reason to be a Verizon customer.

Rhyana was a wonderful sales person. She was efficient and very knowledgeable! I highly recommend asking for her when you come to Verizon. All COVID 19 guidelines were followed and they insured that all masks were worn during the transaction.

The lady that waited on me was very very helpful and i appreciated her a whole bunch. everyone had their masks on inside the store. service was fast today.

Hello folks at Verizon I just want to give my sales representative Viet Rhianna raving review she was so friendly that when the friendlies people Ive ever met my life he helped me took care everything awesomely so I just give her 5 stars out of 5 anyway thank you I love my new phone to set it up so well and I really think she should be manager this place anyway thanks a lot Ill see you later bye

This is a nice store. Clean safe and pleasant. Employee was so helpful. Kind. Maintained proper social distance and COVID-19 precautions. Thanks

I used a pattern for security on my phone. I was unable to duplicate the pattern I entered and was locked out of my phone. The guy helping me said sorry there is nothing we can do one you locked out there is no way to get it unlocked. I was persistent and we he could see i was not going to leave, he reset the phone. I was told later that day that verizon will help reset the phone without losing all the data.

The service was exceptional and everything went so smoothly. Due to needing a new phone all my info was transferred beautifully. In spite of Covid I was able to come inside and get full service as always. Good job on following covid guidelines as well👍👍

Came into the store needing help with my ringtone. The rep was able to easily fix the issue. He also did an analysis of my account to let me know about a deal to where my wife could upgrade early.Also I head gotten locked out of my My Verizon account and the rep was able to help get me back into my account. Such helpful staff here. Would highly recommend it to anyone

Came into the store to ask for help setting up my brand new LG G8! Just did an excellent job explaining the features of the phone and getting all my content transferred offer from my old device.Their store also has an excellent selection for accessories for LG devices and he did a great job of helping me select a case and screen protector. Definitely recommend this store

Came in to get upgrades on my wifes and my own phone as well. The representative let me know about the stackable deals going on right now. Got a great deal to upgrade both! They were also able to switch over the apps from my old phone. Great experience.

The store staff was friend and welcoming when you entered. Keep proper socail distant and help troubleshoot my phone. Would recommend again if have problems with your phone.

The sales representative was very helpful in taking care of a problem I was having. I wouldnt go anywhere else. They have a very clean and friendly atmosphere.

Rep did an excellent job explaining the differences in the phones and helping me decide on which phone to buy. He also made sure all my stuff was transferred over as well and gave me a thorough tutorial on how the phone operated.Had to come back in today because Google Maps was crashing. He was able to update the app and get it working again. So glad the Nicholasville store is still open in this crisis.

We came into this store to transfer all the data from my old phone to my new phone and Chandler was very helpful. The corporate store in Hamburg didn’t explain things as clearly or walk me through the steps to get the new phone activated as well and he made sure to go back through and made sure I understood the logistics of the transfer. Definitely recommend coming to this location for any of your technological concerns.

I came into the store to check blocked phone numbers in my contacts. The sales representative fixed the problem quickly. It was greatly appreciated. They wore masks and kept the store sanitized.

There was no wait time at this location. My husband and I received fast and frieldy service and got the best deals on his new phone. Exceeds ALL COVID-19 guidelines. Great store!

Came in needing help transitioning from my basic phone to my new smartphone. The rep in store was able to guide me through the process. He also did and excellent job of showing me the features and getting my contacts and photos transferredI would really recommend this store. The recipes are so helpful

The best service by sales representative, she corrected all mistakes and made me feel comfortable with my phone. Everyone should be stop by the Verizon store, open 10_8 Monday thru Saturday and Sunday but 12_6. Great service!

My sales associate was wonderful. I came in store needing help with my phone. She transferred my pictures, contacts, and phone number. She helped me for over an hour and was very nice. I definitely recommend this store. I had a great experience.

Came in Verizon wireless store in Nicholasville the Verizon wireless sales representative did good job finding out what the problem was called into customer service to get everything corrected on my account and getting my phone working again good customer service at Verizon in Nicholasville.

The Verizon rep. Took care of all my needs: Icloud, storage, tech. Issues with message service. Great service.Did a really great job explaining how our device payments work and the credits we were receiving. The rep was super patient in explaining all our questions

Very pleased with the staff of Ryan, Tyler,& Rhyana at Nicholasville store. All are VERY helpful.

We lost our phone and came in to get another. Verizon sales representative, Chandler was nice, helpful, accommodating, and friendly. He helped us save money and got us a better phone then we had before. Very professional, he was awesome.

Working with a Verizon rep in the nicholasville store was great. He was very informative and helpful. He answered every question we had and then some. I would recommend this store to anyone that likes awesome customer service.

I went into the store yesterday evening to have my phone looked at because I was having issues with my phone charging. I was assisted by this wonderful lady named Stephanie. She helped me figure out that I just needed a new charger. I was also informed about the latest phones and bill configuration to save me money. Stephanie was very patient with me and took the time to explain everything I needed to know. This sweet girl went above and beyond her job duties! She took the time to show me each phone that I may be interested in, and explained in great detail the features of each device. She also noticed that I had bought my previous phone charger at this store and told me my charger was still under warranty and was able to replace my charger with a brand new one at no cost to me. Not only was I able to get that replaced at no cost, she reconfigured my bill to save me money and still be able to keep the features I use from month to month! Stephanie was truly compassionate in being able to help me as a Verizon customer. I left with a smile on my face and truly satisfied with my service. This store is a friendly environment that I will continue to use for all my Verizon needs! Great job Stephanie!

The Verizon sales rep has been a huge help to me during a difficult time. I am extra grateful for his kindness and help. He was efficient, courteous and sympathetic to my situation. Thank you, Verizon Wireless.

I recieved excellent service at the Nicholasville location my phone had a lot of ads popping up and I got help clearing them off, paid my bill, and got some questions answered about my account today we stayed 6 ft apart with plastic shields between us with hand sanitizer on each desk thank you

This guy is excellent. Very technical. Helped a dinosaur today.

Really nice employees. 5 stars for them, but for a Fast Charger it is $70.00! For a charger. You know, the things that break biweekly.. You gotta be kidding me! Reasons like this is why Amazon is putting companies out of business. Same charger on Amazon.. $24.99 so you know what Im going to do

Upgraded phones at the Verizon wireless in nicholasville sales representative did good job showing all the options and moving information over from old phone to new phone and going over the features of the new phone.

My phone fell out of my purse into the grocery cart did not know this till I got home. When I realized it I went to the Verizon store and they were able to find my phone by Google Maps the person that found my phone returned it to the store which made a very happy ending. I just want to say that the rep in the Verizon store was awesome

This Verizon store is the very best in Nicholasville, Ky it helps an old lady like me set up gmails that I need. Several times I have come to this store for help in different things I’m always met with a big nice smile. Thank you for having great sales reps. Hope everyone has a wonderful 2020! Blessings to all at Verizon.

I came in looking for a new phone. I was greeted immediately and the guys were very nice and knowledgeable on all their products. I worked with Andrew when getting my new phone. He broke down what everything will look like and made it simple to make a decision. Not only did he save me money on my Verizon bill, but provided me with services I didnt know Verizon offered which helped me save on other bills I had. In all Im very satisfied with my transaction and service I received today. Thank you so much for making this so easy.

Rhyana is the very best. I sent her a text with the basics of what we were looking for and when we got there an hour later she had it all written up. She had it broken down into the best deals and how much it would add to my monthly bill. That was exactly what I was looking for. We purchased two new phones one of which was a trade in and one of which was a new line. She got it done quickly and efficiently, she programmed the phones and got everything transferred fairly painlessly. That was the best experience I have ever had buying new phones.

Stop in Verizon wireless in nicholasville to get information on adding another phone sales representative did a excellent job explaining the promotion. We went with the Moto z4 it had a good promotion. Verizon sales representative slowed the process down and did a good job answering our questions. Very good customer service.

We absolutely love the Verizon wireless store in Nicholasville, KY! They have been taking care of all our cell phone issues since 2010. Theyre ALWAYS courteous, friendly and never fail to handle our needs. We literally cant say enough about this store and the staff ... The customer service representatives are too notch at the Verizon Wireless store in Nicholasville!

Came into the store with questions about how to operate my Moto Z4. The rep did an excellent job in making sure my visual voicemail was setup. I also wasnt sure whether I wanted to setup WiFi calling and the rep explained how that works and when I would use it.I have currently worked with 3 reps here at the Nicholasville store and each time theyve given me excellent service. Im so glad they are open and able to help

Was contacted by fraudsters saying that someonehad accessed my Verizon account. Took my phone to the Verizon store and the rep helped me reset all my security information so that nothing could be compromisedHe also talked about the different ways people can try and compromise floor account and ways to defends against that.

Love this place, people will help you with all your cell phone needs.

Best experience ever... If you ever need anything fixed go to this store... Rhyana is a good rep she knows her stuff... When I walked in the door I explained to her I had a problem and she said let me see and Ill try to fix... Well five minutes later it was fixed... Very well please and satisified with the results of the visit... Very recommend this store

This store was awesome. My iPhone was slow and not working! I was given several options by the very friendly and helpful sales rep. He noticed my memory was at zero bc I had so many pictures. He mentioned the Google pixel phone and its great camera. I thought through all of his suggestions to fixing my iPhone to purchasing a new phone. I researched my options as well and took his advise. Now I am excited to have this new phone which already fits my needs to a t. U will recommend this store to everyone.

After 6 months of following up with this store monthly and waiting for a promotional phone credit of $300 that was promised through this retailer, I finally called the corporate Verizon help line and discovered that this retail store is not set up to handle promotional trade-ins directly. So as far as I can tell from talking to the real Verizon rep, and getting absolutely NO support from the retailer, who continues to tell me that 6 months is a normal time to wait for the promotion to be applied to my account, this retailer took my trade-in, and has taken no action to apply the promised credit to my account. Essentially, this means they stole my trade-in phone. I will NEVER trust this store with my business again.

Came into Verizon in nicholasville having problems with my phone . James took his time to see what was going on with my phone and why it was running slow. After going over everything we decided to get a new phone thats faster and with a. Better camera. James got all our info backed up and moved over to the new phone. He went over a lot of the new features of the new phone and help us get it protected with a screen protector and case great customer service.

I came in today to ask questions about using the internet on my phone. The screen on my phone is really small and sometimes makes it hard to see. Andrew gave me a great deal on a new tablet to make things a lot easier for me. He set everything up for me, and showed me how to use it. Im very happy that I decided to come to this store today.

I lost my phone and was in serious panic mode! Went into Verizon and the sweetest girl ever came straight to me and SAVED ME! I appreciate everything she did and ended up with a brand new phone which is even better! Awesome place and an incredible employee!

Came into Verizon wireless in nicholasville to get information moved from one phone to another because my old phone stop working the Verizon sales representative did a good job moving information from my old phone to the new phone. I was able to get pictures, contact and apps moved over to new phone. Good customer service at the Verizon wireless in nicholasville store

Came into Verizon wireless in nicholasville with a lot of questions on which way I should go with my phone the Verizon sales representative did a good job going over all my options Bob was very happy with my choice of LG g8 and tablet sales representative did a good job moving over all my information to the phone and tablet I was also pleased with the promotion trade in I got for my old phone good customer service in nicholasville Verizon. Had some messages I wanted to save from my dad and Bob put me in tears when he was able to help with that, so I could keep some memories. I will be a life long Verizon customer. Thank you Bob!

Was greeted as soon as I arrived. I came in to change devices and the salesman that took care of me was very helpful. He had to call multiple people to try and fix my issue. I left with a better plan and was very pleased with the service. Would recommend this location to anyone.

I was helped to find the exact phone i wanted and the perfect plan!

Great friendly service. Representative was able to upgrade me into a newer phone in a timely manner. Also was able to put all 5 email accounts onto the new phone without any issues. Lowering my bill is also a good thing too, i usually go into other stores and pay through a kiosk, but paying my bill this way face to face with someone saved me money.

Good customer service from sales representative at the nicholasville Verizon Wireless store phone was in a boot loop sales representative went over all my options I went with the z4 buyout. Got all my information moved over to my new phone and went over some new features of the phone good customer service.

Stop in Verizon wireless store in nicholasville to help get phone working and phone changed the Verizon wireless sales representative did a good job helping me with everything I had to do and help me get another number for no charge. Good customer service in the Verizon wireless store in nicholasville store. Thanks for the help

Whenever I come into this location I always received the best service. Whether I am paying my bill or doing any type of account chsnges. The salesmen today was great. He made an appointment over a week ago and met us on day were we rescheduled over 3 different times.very excited about upgrading both of our phones. We like them a lot. We will always come into this location because of its great customer service

Service was excellent. Jason surpassed my expectations by taking the time to ensure my needs were met with my new device. This kind of customer focus earns my loyalty.

I came in needing to get a new phone but didnt know what I may want. The guy that helps us took extra time to go through phones and give me feedback from his experience and others. He helped me pick out a phone I am very happy with. I would recommend people visit this store for the courteous and helpful employees.

I came in to up grade my phone and I had a good experience with the sales Representative, I would recommend family and friends to buy Verizon.

The agent who worked with me was extremely helpful and quick to get me taken care of. Came in with an old, broken, water damaged LG G5, and he squared me away with a new LG G6, which I absolutely love! He told me about great deals they have going on right now, so I felt like he genuinely cared about my experience and satisfaction. 10/10, Ill definitely be back!

Came into the nicholasville store and had the most amazing help! They gave is a fantastic price on our new phones and even paid off our old ones! So much better/easier going into the store rather then calling customer service! Thanks guys!