A repeat customer of Jeff M and of course he gave me great/quick service! Always a pleasure

Very thorough, hip, and up to speed with the latest gizmos and gadgets! This young man Barry made the process BARRY easy to follow and set up! I highly recommend this gentleman 🙂

Friendly staff. Good service. You will get better service here than what you get at a corporate Verizon store.

Justin is an absolutely excellent representative for your Company! He is patient, knowledgeable and could answer every one of my many questions with a great attitude. I am so grateful for his assistance.

I came in this morning looking for Christmas gifts and Justin was amazing! He helped me and three other people in a timely manner and was very sweet and funny. I definitely recommend you stop at this Verizon store for a quick in and out experience. I promise you will leave with a smile like the other three customers and myself. Keep up the good work Justin!

So welcoming and full if information! I walked in and Kevin really helped me and my son get exactly what we came in for and quoted me finally on the right phones. Love them all in there!

Jeff m was a pleasure to work with! Big help!

Kevin is amazing and great to work with! Definitely bring more people his way!!!! Excellent customer service and got me my phone fast

Bary at Colley Ave store is wonderful ...

Barry was very helpful answering questions and displays great consideration and patience! Awesome store!!

Barry was very pleasant and patient.A asset to work with a senior like myself and all caliper.

Best experience I’ve had at a Verizon store hands down. Justin and Josh set me up with everything I needed right away, and gave me their expert opinion on all my questions. In and out in 20 min. Highly recommend!

This 2 person they are the unprofessional person that can have this store they even bothered to answer my question and even look at the phone what I was explaining to them, my question was just activated the tracking setting on the location and they stay that I have to go the store where we get the phone it just makes not sense to store by store is the same they just don’t want to do their jobs and been rude no words

Effective problem solving and explanation

Justin did a great job helping me choose a plan. I went to the Verizon on Colley Ave in Norfolk and I will be making this my phone my permanent store after the great service I received.

The phone agent was great! However, I did discover I wascharged over $100 dollars in unauthorized fees. Charges included Redux membership -$29.99, Set up and gofee for two devices -$29.99x2, and insurance on a hot spot device- $12.00 monthly. None of the fees were discussed or explained. There was no opportunity to choose or consent to these charges.The hot spot was free but I just discovered I have to pay $10 monthly for two years. I even asked if there were any hidden fees. Technically, the $10.00 a month goes to Verizon but the answer of no was misleading. I feel like I was trusting because the agent was so helpful. Unfortunately I pay my bill automatically and didnt discover promptly. I looked into the billing when I discovered my deceased husbands name was now connected with my personal number. I will not visit this establishment again and dont understand why Verizon would make them an authorized dealer. If you visit this chain please ask about Redux, Setup and go, insurance, and monthly charges on any free products.

Your employee Barry, was very awesome.They were extremely helpful in not only selecting a phone, but in setting it up as well. They transfered all my photos, and contacts. I will definitely recommend this store to my family and friends.Thank you,

Justin was the most helpful associate Ive ever had the pleasure of meeting. He helped me find the best plan for the best price and really made sure I was all set. Super cool person. 10/10 would go here again

Charity was amazing! I needed a new phone and she made it a quick and easy process. She walked me through the set up and gave very good advice. I was very appreciative. Definitely recommend!

Wasnt sure of which phone I wanted to upgrade to but I walked in a Jeff M helped me figure out that I needed the s20+. Appreciate it man!UPDATE: I did not write this review. This review was written by Jeff M from your store on my behalf without my knowledge. When transferring the contents of my old phone to the new phone I noticed Jeff typing on the phone, at the time I didnt think anything of it since I trusted your employee. Reading this review I now know why he was typing. This is a huge violation of privacy and a very bad look on your company. I hope that this issue will not continue and can be resolved. Once again my time spent at the store was good but writing a review from someones account without their knowledge is not only shady but a violation of trust and privacy. I hope your company will do a much better job with future customers.-Thank you, I am eagerly awaiting your swift response.

Justin was wonderful and outstanding on his customer service today and I am a very satisfied customer.

I absolutely LOVE coming to this Verizon Wireless location. Justin helped me today with an upgrade to a S20+5G and service was exceptional. I and my family faithfully come to this location whenever we need Verizon Wireless service. They are amazing!

Justin was incredible. He is very knowledgeable about the products and helps you understand the device you choose. Justin is very patient, kind and courtesy. I would definitely come back to this location in the future.

This is the best store for the best wireless carrier. My girlfriend and I went in to upgrade our phones. We were taken care of by Jeff. Now, not only is Jeff very knowledgeable about the phones, but he also just has this great personality. It was a pleasure working with him. In a relatively short period of time, he had our phones set up with the protective glass and all of our pics, music, and apps transferred over. It was awesome having a great new phone all ready to go. Go to Ghent and see Jeff. You will receive the best service possible.

Jeff helped me and family today - polite, thoughtful and detailed. He was able to understand what we needed and how we can beat assist our mom. He anticipated our questions and needs and made the entire process easy and accessible. Thank you!

Barry was extremely helpful.

Justin was super helpful and so informative! I honestly can’t thank him enough for everything he did. He seamlessly applied my screen protector for me (something I’ve never been able to master) while also finding me some GREAT deals I could’ve taken advantage of. I am overwhelmingly grateful for Justin and everything he brought to the table.

Pros:* zero waiting for a salesperson* phone I wanted was available (I confirmed this through the Verizon website)* setup was pretty painless and seamless* while the clerk offered additional products, they werent forced on me* courteous employees and Id go back to this location again even though its not the closest or most convenient for meCons:* the phone wasnt free* activation wasnt free* setup wasnt free* but what are you gonna do?

I was having problems with my phone and I came to this store and the associate berry was very kind and answered every question I had and help fix the problem 😁 I highly recommend.... such great service

I went to the Verizon store at 2019 Colley Avenue, thinking it was a true Verizon store. It was not. It was a 3rd party authorized retailer and the experience was poor. I was given a tablet, repeatedly assured it was a gift. I discovered later that there were monthly access fees and I had unknowingly agreed to a 2-year contract/commitment to paying those monthly fees. There was also a $50 restocking fee for returning the gift. I was charged a $69.99 Comserve Advantage fee which was not disclosed to me. My service was reduced from 4G month to 2G per month. When I asked why my service had been reduced, I was told my usage history was well under 2G and it would save me money. Upon checking, I discovered that, I used over 5G of data last month. I was not given a receipt, nor any accounting of the charges until 2 days later when I went into the store and requested it. I would steer very clear of this store. I have had excellent experiences at the Verizon store on Military Highway and will stick to that one.

Was in dyre need for a new phone. I had the J7 so Jeff M smoothly upgraded me to the A51! Much appreciated!

Charity sat with me for over 5 hours while she helped me back up my new phone, and helped me with all of my other phone needs. She is incredibly professional and patient and has secured all of my future Verizon business. Kate was also on staff and was incredibly friendly and professional as well. Ask for help from either of these two!

Great staff! Very knowledgeable team, I love them!

I ordered my phone online and was having trouble activating it. I went to this store and Barry was super helpful; he was able to activate my phone and transferred all my stuff from my old phone.

Charity was very helpful and professional. We had issues getting the plans changed but she did a great job and we enjoyed talking to her.

Jeff was so helpful in helping us diagnose my SIM card issue. We were able to troubleshoot and fix quickly. Customer service is top notch. Friendly and professional.

Justin did an amazing job helping me tonight. Thank you!

Today I needed to get a new phone and I walked into the version store today. The regional trainer Jeff was super helpful and got on the case right away. 10/10 recommended.

Justin was very helpful and informative. He helped me make a decision between phones I was interested in.

Justin was helpful and efficient. Excellent!

I’d highly recommend this store. Been going there for years. This time I was helped by Kyan Manley, he must be new this was my first time seeing him but when i say he was very helpful, friendly and his customer service skills were at 100%! Came right in and got what i needed help with and was out within no time. I will definitely be back to see them again every time I’m having issues with my phone.

Justin assisted me with a billing issue I had, which I believe was not a typical customer assist at this store. In addition he was able to set up an easier way to pay the bill online if I desired to use it. Last but not least, he was able to lower my monthly fee. A great experience overall. Made my day!

The people were very helpful! Highly recommended

Very helpful, and knowledgeable. Great guy.

Don’t shop here. Their customer service sucks, and you’ll save money by calling Verizon directly.

Let me be clear... Justin who irks at this location is awesome. Friendly, professional, helpful and just a great guy. I am so glad we chose this location for our Verizon servicing. I won’t go anywhere else.

I’ve had very good experiences at this store. My first visit, Justin helped me unlock my phone so that I could insert my new SIM card that we had set up online when we decided to switch to Verizon. I then came back a couple of days later because I was not receiving calls or texts, and Justin immediately knew what the problem was and got me connected to the Verizon Port Department so my issue could get fixed.

Justin was awesome. Extremely knowledgeable about the phones we wanted and helped my husband and I upgrade our phones quickly. This is our first time at this location and we will definitely return if we ever need anything again.

Justin is ready to help and knows his stuff. Got what I needed fast from a real professional- Thanks for the help!

Jeff was absolutely amazing! He is extremely knowledgeable and helped me shave some money off my monthly bill! If you need any help I highly suggest going to him.

Save yourself some hassle and go to a corporate store. They will charge 30$ for SIM card and 40$ for activation fee then Verizon also charges an activation fee. The agent made it seem like it was Verizon’s fee. There was no discussion of fees before we started. They also did my the service of signing me up for device protection that I did not request without asking me about it.Update: called and was told the setup fee would be refunded but it was never refunded. Called back a week later to follow up and was told by someone else that it was not refundable and they couldn’t help me.

Jb and Justin were absolutely amazing. I was more than pleased with my service!! Highly recommend this store!!

Justin was very helpful he led me through the details fairy Easley was no hassle I would do this again he spent a lot of time with me thank you very much

Quick, simple experience with friendly knowledgeable folks who want to help.

Jeff, Justin and Mr. Under Training (AKA Kyan) were extremely helpful and patient in providing my wife a new iPhone and ensuring that all her required applications and settings were back up to speed. All we very forthright in ensuring we paid the least for our items and service. Just 3 very nice and capable men. Thanks!

Outstanding customer service and innovative way of making me feel like family. Jeff the regional trainer made every transaction and step in my process as smooth and easy as can be. 10/10 would shop here for all of my Verizon and phone necessities. Thank you...

Awesome service justin was very helpful in switching my phone to prepaid!

Amazing customer service! I was assisted by Justin Fraizer who was extremely well versed in Verizon products and was able to address my questions, concerns, and general inquiries about the new devices in the market. I will definitely be referring a friend to this location!

Yola and Justin were so helpful and knowledgeable. Would definitely recommend the Verizon store in Ghent and having these very nice young people help with a new phone or any problems you might have!

Justin was wonderful in helping us pick the perfect first phone for my son and helped walk him through all the features!

Justin and Steven were an amazing help to me today. We had quite a dilemma with my new phone. Don’t ask. They were the absolute best.... Cheryl Levet

Needed to upgrade my phone and Daiquan helped me! It was an easy experience and he was very helpful. He explained everything clearly, was very knowledgeable, and super friendly! Very happy with my upgrade and I definitely recommend this location!

Jeff was fantastic and helped me with everything I needed in getting set up with a new phone and other account issues. His expertise is indispensable to the store and Verizon in general. Top notch!

Justin was fantast6...help out this 72 year old who didnt know what she was doing. Please give him a raise!

Jeff was a great help and the energy in the store is great. All the associates are funny and make your buying experience great. Very knowledgeable team.

Kyan is an excellent techie at Verizon on 21st street. His patience was me (60+) could not have been better. Ask for him when you come into the store. He is here everyday!

Jeff M simply switched my sim card from my old phone to my new and just like that Im back! Thanks brotha

Justin helped me out so much! He was super professional and knowledgeable. He saved me a bunch of money and got me all the newest tech!

Charity and Kate are incredible! Phone and in person service was phenomenal and they are truly stellar role models and i would ecommend everyone have verizon service because of their help and knowledge.

Justin is an amazing employee. Extremely helpful and awesome service!

Justin @ Verizon store, great guy. Patience of Job, very personable. And full of knowledge, he felt genuine when giving his opinion

Had a great experience upgrading my phone here, very quick. And got a $30 tablet in the process! Thanks Jeff M

Justin was extremely helpful in upgrading my new phone! He went above and beyond and made sure everything was transferred over to my new phone. He made this experience a great one!

Although I wasnt able to retrieve my texts, Jeff M helped me with getting everything else transferred from my old phone. Thanks so much!

Justin was amazing! He was extremely knowledgeable and polite and so helpful from start to finish while ordering a new phone. I’m so thankful he was here to help me.

Really great location, worked with Justin to find out some service options. Really informative, great customer courtesy. Thinking about bringing my family on over to Verizon in my next visit.

Very great experience. Justin helped me with everything I needed to set up my new iphone 11. He was very patient and fun to work with. Definitely will return to to the colley location.

I had two minor but aggravating problems with my Samsung phone specifically regarding the screen appearance and unwanted notifications. Terrell was able to fix them in seconds and send me on my way. Very helpful and very pleasant gentleman to deal with.

Justin was very helpful in my time of need. Couldn’t have asked for better service

Cracled my screen so i might as well get a new phone right? Thanks for my s20 5g Jeff M!! #inandout

Justin was very professional, informative, courteous and helpful. He is a great asset to your business. I am a very satisfied customer.

You know.... I went to this Verizon store this morning frustrated that my phone was no longer working and anticipating an expensive endeavor. But I have to say that the amazing customer service I received from Tony really made this visit so incredibly smooth and painless. Tony was so gracious, patient, and knowledgeable that I left there actually happy I had to spend money on a new phone! ( my 6 plus finally gave out). And in a world lacking GOOD customer service, it was awesome to see that this stores high standards in assisting their customers was apparent and put to use effectively. I highly recommend hitting this place up for all your wireless needs and experiencing some great service. Great service today Tony! 10/10!

Jeff hooked it up for the new iPhone 11! Excellent experience, great customer service. 5/5 recommend.

Justin and Jeff were extremely helpful. I highly recommend their Verizon store.they even helped me with technical questions.Great customer service!

Justin did a great job! I had several technical issues. He was on target and personable.

Justin was very knowledgeable, patient and all around pleasant to work with.

Thank you Justin for your patience and professional!! You helped resolve my issue with a smile and didnt mind answering ALL of my questions!! Thanks again!!

Unable to use my phone because it locked on me . My number to have access to the phone kept repeating, however, Justin fixed it in a matter of minutes. Thanks so much to Verizon and their wonderful help

5 Star Service: always great service @ghent Verizon &daiQuan was the best, so helpful & nice!

Friday morning I walked in with my IPhone which I had lost (& found again, but it had been run over by cars & was dead). Jeff Bond was helping my friend Jim, & when he was free he walked me through the whole process, including getting me a new IPhone, better data plan, & discovering ways to cut my monthly phone bill. He took his time & did a great job, showing concern for my situation as well as handling other issues from walkin & phone customers. I was extremely happy with my experience here, particularly when compared to another location, & would happily recommend this location to anyone!

Justin was terrific in setting me up with a new phone. I was very impressed! Extremely knowledgeable

Kyan was very very helpful. He was knowledgeable on the services I was inquiring about and effective in communicating the the pros and cons of the products I requested. 10/10

Customer servicer, Justin was courteous, polite and knowledgeable. He was a pleasure to work with and a compliment to your store. He deserves a raise.

Makayla was wonderful!! She got me in and out very quickly and was very knowledgeable about all products! Plus it wasn’t as busy as normal Verizon stores can be! Will definitely use this store in the future!

Came in frantic but Justin put my mind at ease and fixed my phone. Thank you Justin 😃😃

Awful experience. I called ahead with my question and based on the (incorrect) information given I went to the store. I was kept waiting for 45 minutes and no one bothered to ask me what I was looking for. After I was finally seen, the incompetent store employee could not help me. Verizon lost a $1,200 sale and I will be purchasing my new phone directly from the manufacturer.

Justin was awesome. Got me in and out of the store. Easy and quick.

Daiquan provided excellent customer service. He was knowledgeable, patient, and friendly. You don’t experience that high standard of service very often, but Daiquan delivered. Thank you!

Jeff has outstanding customer service, patient, and very humble. I would recommend this location to everyone.

Great store and staff! I came in with questions about getting service and Kyan was beyond helpful.