Ive been here multiple times. But today I was blown away. The first time I went was only for a disposable so it was pretty quick . While I was there I really liked the atmosphere seemed very friendly and there was something new to peruse every few steps. their selection for nicotine disposable vapes is pretty standard. A little basic even. However the variety of smoke related items is extensive; dime purses, water pipes, bulk tobacco, delta carts, chillums, one hitters, incenses, and so much more you’re likely to find whatever you need here.Today I wanted to try out the delta carts. However I seemed to be having issues with it. I tried it on 3 different batteries and none worked. So I went back and they exchanged the cartridge for me. No fuss, nothing. They did some test to make sure it was not working, apologized for the trouble and then they gave me another one and sent me on my merry way.The best possible outcome. 10/10 will be going back for any little thing I need. I recommend you do too!

Went in a couple of days ago, there was a girl behind the desk with dark hair, flower tattoo on her arm helping a customer. I was patiently waiting for to finish up with that customer so I could get what I need and leave. As soon as she’s finishing up with the customer a lady walks in and the employee says “hey sweetie” to the lady customer that walks in and automatically starts helping her and talks to her for a while. Just stand there waiting to get help and of course I don’t. Pretty poor customer service to favor customers over others .Never been treated this way by any employee at this location until now

Always a pleasure when I need to stop in. Ive had experiences with a handful of different employees and each is as equally as knowledgeable as the the next.

The only vape shop that had more than two flavors of the vapes I was looking for (tried like 4 places). Nice staff, not very pricey

Knowledgeable staff. Decent prices. And now we can say the B word that rhymes with thong haha

Great prices, very nice staff ☺️

Love the staff, they are so friendly, helpful and knowledgeable about the variety of things they sell.

The staff is always so welcoming and helpful!Variety of products ! Super dope spot.

I went in to get a new vape and was looking at getting a PAX. Then was persuaded to go with the davinci vape. They told me it was no return policy. I get home to test it out and it’s broken. I spent $140 dollars and now I have money out of the window and a broken vape. I would really like a refund. Don’t buy products from here.

Most of the staff are nice and courteous. Others seem rather put off that i only came to buy a disposable vape.Apparently not knowing im there 4 times a week doing so.So to those employees who treat every one of us with respect and courtesy. Thank you.

I really love the Pitbull store located in Greenbrier so we checked out the one in Norfolk also, it was as nice as the one in Chesapeake as far as the products go. The service wasn’t as... vibey, helpful, or polite in Norfolk as the Chesapeake/Greenbriar store. The lady wasn’t as helpful or knowledgeable as the Chesapeake store, still a nice store, I will just make sure to travel to other locations for my products.

Really good flower for mixes and blends Ive been making from cross dc flower. Made great blends

The older lady in the store that calls everyone hun needs some education on vape products. I showed her what i had and told her what i needed. She then sold me the wrong juice for sub ohm use based off her knowledge. Terrible service and the people behind the counter dont know jack.

Very unprofessional service at.this location. As I attempted to enter the building an employee asked me if I had a mask. I told her no because not only did he governor lift the mask mandate but I am also vaccinated which means that I have the right to go ANYWHERE I want to WITHOUT a mask. NO place of business can enforce something that is NOT a WRITTEN or VOTED law and places of business that want to continue to push the issue about masks do not get my business.

Didnt have KangVape but did have nice variety of other options. Knowledgeable staff.

Employees were friendly and knowledgeable, many products to choose from

Quality products and staff

The staff there is so very helpful. I found a really cool mushroom purse and I was so excited. Love this place

Sales clerk very helpful

Best workers in town. They are literally ALL wonderful, and filled with knowledge.😎✊🏻

Absolutely loved my experience here the ladies working were very knowledgeable of everything in the store and helped me find a new favorite juice. So happy I went. Thank you for an amazing experience. Deff arnt many like you thank you!

Always a great place to shop. The staff is super friendly and helpful

Awesome selection and very knowledgeable staff

Only 4 stars because their return policy sucks. Store credit for returns. But everyone is extremely knowledgeable in everything glass and fun.

Very Helpful and Convenient when it comes to Customer Service and Tobacco Products 😁😁.

Wonderful service! I love that they always uphold the mask rule!

$21 for a bottle of juice. Good deal.

Michelle the manager is hands down the best. She is knowledgeable about the products and very kind. I told her get used to seeing me. I wont be going anywhere else.

Awesome customer service and great employees!!

Very helpful and even made sure my purchase functioned correctly. will be back to browse the store soon!

This place is going to be one of my big “misses” when I leave Norfolk. Best customer service around, the variety is insane, and Harry is an actual diamond. You won’t be disappointed and you’ll leave with what you came for, and more!

Ive been buying everything I need tobacco wise here for almost 7 yrs there nice people. Angela HOLLOMAN

Great store for glassware.

Great friendly staff! They are very helpful and nice. Good selection and new stuff all the time.

Its ok, wish they had more variety of e-juice

The staff is uniformly friendly, courteous, and knowledgeable. Despite having a busy store, theyre always happy to spend time to educate you, and everyone seems to have considerable product knowledge. Having worked in retail management, I can tell this is a very well managed store. Ive never had a poor experience and cannot recommend this location enough.

Not sure who is the blonde working there but she was very rude during my visit today. When I asked about their nic salts she answered with an attitude and seemed agitated. I normally wouldn’t put up with it but I was out of juice and didn’t want to drive to the next shop. Spent 80 dollars there with no military discount on tobacco products (which every other shop offers!!!) definitely would not be returning. I rather buy online or literally any other shop. Crazy expensive also like ridiculous prices

Love this place. Always so friendly and help with anything I need or questions I have.

Not only did they have everything I was looking for, the customer service in this store is AMAZING! Patient, friendly & knowledgeable (& wont tell you something if they dont know it to be accurate). I will be more than happy to stop here every time Im in the area- & I will most certainly be referring friends & family as well. By far, best shop Ive visited in Norfolk or Va Beach.

Were here on vacation and stopped in yesterday to see what they have. Staff was very friendly, helpful and willing to answer our questions. I bought a small vaporizer and hemp cigarettes. Will definitely come back!

Good product for the price.

Fantastic customer service. Staff knows product line thoroughly. Super friendly. Good pricing and selection

Meek is amazing and knowledgeable.Super friendly, observant and basically helped me with everything I needed through the pandemic

Great employees that a very knowledgeable!

Ive come here a few times and most of the time its in and out. However their is a line out the door today no big deal. Someone drives up and they wait on them before anyone else in the line that had been waiting already. Very poor customer service. I had wanted to give my money to a smaller business. I will look for another place to make my purchases.

Great store to shop in. Top products. The employees very nice. We were greeted with FRIENDLY SMILES and WELCOMED HELLOS Wish there were more stores like this one in Hampton Roads.

The employees are always so helpful and nice. Nothing but positive experiences!

Great selection and great staff!

Love this place. The staff is great and make and are beyond helpful. Also the prices and products seem the be the best around. #1 Best local Smoke Shop around.

I love these stores, these are not just vape shops. They have all kinds of cool stuff and the staff can tell you about any of it.

Super nice business. Always fast and efficient. Always so personal. Love this place!

Poor customer service towards black people

Coolest smoke shop ever. The staff was very nice and super helpful and friendly. They all know what theyre taking about. Very clean and nice.

This place is great. For all of your tobacco/vape/nicotine/glass needs. So much stock of everything. Kind staff that takes the time to talk to you. Wide selection of juice including nicotine salt. The best in the area by far. Dont let the buzzer on the door throw you off.

I have always had to drive a distance or sacrifice high prices here close by. Now I have a place I can drive -or walk to- that isnt high priced because of the area its located. They are the For locals by Locals spot!!This place is very open and clean. The workers are always awesome and dont make you feel pressured. I just went in and got a new tube, of a brand I never tried; Amazing recommendation!Everyone has enjoyed its quality! :)Very knowledgable about products! The manager came over and showed the employee, that the pieces I was looking at also came with a travel bag! Not only educated myself, but the employee!They are also dog friendly! Ive been in before and customer brought his dog in. They also had a couple dog toys laying around when employees bring their dogs in!!Finally, they have parking available, compared to their high priced competitor. No questions asked. Great vibes, great prices and great location!

My go to spot. Good prices and the customer service is always A-1. Very knowledgeable staff and you can look around without being ask do you need help every two seconds lol. Clean store and very wide variety. This is the only smoke shack I go to.

Over priced juice, staff are usually of no help. Either too busy with talking to one another to even ask if you need help. The e-juice is always at 100% mark up or more. The only time they offer a sale on it is when the juoce is discolored. Everyone there looks like their high. Not the most professional stores in my opinion.

Never disappointed when I go in. Super friendly staff with a nice range of selection on anything you could possibly need. From Vapes to glass, pendents, and so much more. Easily one of my favorite smoke shops to go to

Ive been a customer here for 3 years.. used to enjoy the workers and their knowledge on the products.. their staff now should work on their consistency of their customer service and the quality as well.. also I’d reccomend hiring people who can tell you a thing or 2 about the products.. I won’t spend another dime at this location!

Super friendly and helpful staff! They will take time with you and educate you about the many various productions and devices they have. Only place I go for rolling tobacco and vape stuff!

Great local Hotspot for all of your vaping needs. Ive been going there for 3 years now. Its like walking into your neighborhood market where the people know your name and look out for you.

Poor customer service and old LEAFS

This place has been nothing but amazing for me and my husband. Any questions we have they answer truthfully and always with complete knowledge, and they always give alternatives if they dont have exactly what we need. Anyone who claims otherwise of this establishment is just ignorant and looking for a handout. Keep up the awesome jobs that you guys do.

The employees are amazing and always willing to help! Great customer service and awesome experience overall! I always leave extremely satisfied everytime I walk out of the store!

Very cool place with a nice selection of glass art, vapes, clothes, etc. Felt like I could just come hangout for the day. The staff is knowledgeable of the local art and other items in the store. Its close to home and prices are very generous. Definitely going to be coming here again.

Great service in this little mom n pop smoke shop. They r firm in the rules, but still make all interactions feel human and judgement free.

Knowledge staff and best prices in town.

Josh is the man, very knowledgeable!!!

They dont have the hugest selection Ive ever seen, but every piece of glass they sell is high quality glass from artists on the east coast. Prices are reasonable, employees are friendly and know their stuff. Im in walking distance and I love collecting glass, so the only issue I have is avoiding the temptation to excessive amounts of money here.Whoever orders their t-shirt selection has interesting taste, also

Great people, products and atmosphere. No BS. Good quality control from management on what they sell

Helpful and always stocked

The staff is ALWAYS amazing, polite,and willing to help you out A.S.A.P.

I’ve never had any problems with this shop, but today was different. I purchased an ooze pen last night and it was completely defective. I bring it back today (a little over 12 hours afrer purchase), and they can’t give me a replacement or refund. Waste of money and pretty medicore customer service along with it.

Super friendly staff. Selection is huge. Love the artwork. Will be doing some Christmas shopping here soon.

I needed CBD treats for my pup and the ladies behind the counter we so helpful. Their product knowledge and consideration of my budget earned yall this 5 star ❤

My boyfriend and I decided to quit smoking on a whim the other day and went to check out vapes to supplement our cigarettes. We unknowingly stopped in to our usual shop 5 minutes before closing but we decided to go in and just at least browse their selection. When the girl behind the counter asked if she could help us find anything we told her why we came in and the guy behind the counter immediately volunteered to help us even though he knew they were closing in 5 and he knew how long of a process it was to get a complete set up for people who knew little to nothing about what we were looking at. After an hour of explaining every little detail from battery life to coils, showing us how everything worked an went together and making sure we tried plenty of different flavors so we were satisfied with our final decisions. We left happily and completely satisfied with the over the top excellent customer service we had just received. Ive spent years working on the other side of the counter and to see employees who truly enjoy helping people even if it means staying late and enjoy sharing their personal experience and knowledge with you is absolutely a breath of fresh air. If I could give this place more then 5 stars I would; utterly amazing staff and selection of products.

Awesome service and section. I appreciate the professionalism of the employees. The 2 gentlemen working were super helpful and friendly. I will be back!

Good staff. Great selection. Prices are on point.

Helpful and knowledgeable staff! I will be back whenever Im in Norfolk

Really cute place, friendly staff. They have a bunch of assorted goods/ tobacco/incense/hemp made bags and also some clothes. *They didnt have Drum rolling tobacco, which is what I was looking for but not a big deal. Il

Ive come here to pick up a few different items. I will recomend buying kratom here if your interested. Its one of the cheapest places in the area to buy good quality kratom. Although ive never had cbd before i know they sell many products that would appeal to all.

Cbd is there all your vape needs can be met there staff is helpful and courteous. The best prices I have found in VA Beach and Norfork they have multiple locations.

Great customer support. Super friendly and non judgemental

I have only been here once but I enjoyed it. Good selection of ejuice and nic salt. They also sell kratom. Juice is decently priced.

Pet friendly, great for gifts, and near ideal places for food and beverage

Theyre so cool.. Extremely helpful. Know all there products too.

I love pit bulls both vb and norfolk location. Love the atmosphere and the people

Really well stocked place with a great variety of things . Staff was incredibly friendly.

Great folks who know what they are talking about.

Very helpful, good prices and juice options, and very very friendly.

Great pieces for the prices... but some of the people behind the counter could be nicer

Everything Tobacco and more. Novelties, clothes (only small sizes) vape needs. Hooka supplies And pipes. Incense. All there.

Great place, selection and great I mean great prices...

Great smoke shop

Vape hippies work here and they really know there stuff. They have great product knowledge here.

First off, Ive been a customer of Pitbull on Rosemont for years!! They were out of my Kratom (& I need me Kratom:)) so I went to the one in Ghent. First time here for me!I was so happy cuz one of my fave Pitbull peeps was working there that day! She already had my usual all set to go!! BEST CUSTOMER SERVICE, hey??Ok, about that particular store in Ghent....it definitely had a different vibe to it, compared to VB location. Id give Ghent location vibe rating a 3* (lol) Maybe it had to do with having to be buzzed in to enter the store. I didnt care for the area either. I didnt feel real comfortable sitting in my truck while I had my K.Pitbull in general gets a 5*. I just didnt care much for the Ghent area, EXCEPT SEEING MY PITBULL PEEP!

Very convenient head shop. Has everything I want and everything I could want.

Kratom is way to expensive. I have a place back home that I buy from usually. Comparing those prices to here. Quite literally a worlds difference

Guys behind the counter were very friendly, ready and willing to help. Decent juice selection

Super chill very helpful staff in a big selection