Puff Bars Do Not Work, They Are All Faulty, They Know They Dont Work & Still Sell Them

Guys be careful ! The store charged me $40 extra on my card, I told them what had happened and I have the receipt, instead of helping me the lady who I spoke to on the phone was very rude, un apologetic, and she even hang up the phone on me. The issue wasnt resolve. Just a heads up for anyone ...check your receipt before leaving. This place is a joke!

I have never been disappointed in this store. Everyone who works here is very friendly and helpful and that says a lot from someone who comes from Illinois were everybody is rude.

Excellent service and inventory. Have shopped here since it opened. However, as COVID 19 rages on, we have determined we will only shop here when Joyce (?) is working. She demonstrates caring about her customers safety by being masked and gently encouraging social distancing. Customers are required to wear masks but every employee we have encountered besides Joyce (?) is not doing so. Would like to see this store move in rating to a 5 by doing this simple thing.

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I went across town to find a certain cigar that I love; unlike the other smoke shack locations near me. This location had that and more. The wonderful lady found a location near my home and called them to make sure my cigar was in stock.

I went in after work to buy a cigar. The selection was very slim in the humidor. Purchased the Ghurka royal challenge Churchill only to find that the cigar was dry and bitter. This is not the usual for smoke shack. They usually have a great humidor with a decent selection. I will not be visiting this particular shop again. Totally ruined my afternoon cigar break.

Nice clean place has all smoking an etc.

Awesome store good people

Clean store! Good inventory. Joyce is a very nice cashier! Good prices!

There is an employee there by the name of Chelsea, who is extremely friendly & also very helpful if you have any questions or concerns about anything in the store... Kudos for her & your store for hiring such a valuable & competent person! Keep up the good work Chelsea!P.S. Is it time to give her a raise? Lol!

Clean, good service

The lady working was very kind and helpful. She had a great personality.and the prices were good too. All in all a good experience. Ill be back.

Everytime I go I’m usually assisted by a woman named Chelsea. She is very knowledgeable about the products and always friendly. I can tell that the other customers like her too by their rapport with her.

The worker here is rude and aggressive (Chucky white lady) I’ve been at this location plenty of times and never been harassed in such matter. The whole experience was very uncomfortable and she basically racially profiled. As I am someone who is a very intelligent, educated person it was mind blowing to be put in such situation. I’m not sure if it was the way I was dress, or maybe because of my hairstyle. However, she was very rude and it was very distasteful on how she represented the store.

I enjoyed the people working there n youll be getting more business

I love this place.. The nice lady with the curly hair remembers what you want.. Great customer service..

When Chelsea is there its a wonderful experience, when the other lady is there I just turn around and go to 7-11! Too bad you cant have to wonderful employees or at least 2 nice ones!?!

Love it here! Chelsea is amazing, very bubbly and professional.

Good service

Good prices and staff.

Will not spend anymore money there. Brought some naked brand juice two days ago and when I used it, it was super harsh. Turns out it expires this month and the cashier said that it had steeped which when I looked up the term means it shouldnt have been harsh. They would not let me trade it in for a fresh bottle and basically gave me the to bad so sad.

Chelsea is great! She helped me and even took the time to help my son on FaceTime! Tgis us a true definition of outstanding customer service!!! Thank you! I will be shopping here!

Chelsea goes above and beyond to enhance the customer experience every time!

Chelsea always express wonderful customer service anytime I come in even on the rough days Thanks Ms. Lady

Chelsea assisted me today and she is wonderful my birthday is tonight and she helped me bring it in with a smile ❤

Have your ID’s ready Chelsea certainly is on top of her game, awesome service!

Chelsea was very helpful and informative.She had all the right answers. Employee of the Month! Thanks.

You had to ring a doorbell to get in did not feel safe

Great prices on vapes prices!! Just recently started selling premium cigars! One stop shop for any smoker!! Very friendly cashiers!

Went there to get juice for my sister and a new battery and coil pack. Friendly staff members. Decent prices.

Experienced and friendly employees.Well stocked.Large variety of tobacco products.Extremely competitive prices.Convenient location.

Horrible service, Looked thru the glass cases and workers never asked if i needed help but continued to hold their personal conversation about beef jerky. Once i asked for help the employee was quite rude and told me i needed to go to a flea market for a price lower than $45 plus and additional $10 for battery for a vape pen. WILL NEVER STEP FOOT IN ANOTHER SMOKE SHACK

Nice ppl...always answer questions without attitude .

Sara, Chels and Joyce are the best. Great job !

Get everything you need from Tobacco and cigs lighters cold drinks and play Va.Lottery and good service

This a busy store but Chelsea is awesome.

Sells kratom vapes and great employees

The manager destiny is nice and pretty professional dealing with drunks all day . She keeps her cool 👀

I love the store always got what I need

No Kratom. Google dont know shite

Chelsea always helps me out big thanks only come. When shes there!

Good Prices convenient place for tobaconist

I wouldnt recommend anyone goes to this smoke shack. Poor customer service skills, and products are defected.

Kind of a small smoke shack. Very limited vape supplies but plenty of tobacco products .its ok

Polite respectful and good atmosphere

A great place to deal with fair friendly nice considerate customer service is great prices are good couldnt ask for a better place Im glad theyre close to my house

The cashier was nice and helpful

They had everything for my grabo pipe except my filters!

Good prices there

Very affordable

All things needed for smoke, incense and some tattoo.

Good customer service

Great customer service

Tried to cheat me out my money.

Dont shop here anymore.

Only when Chelsea works is when we come in

All the blunts you need

Selection sucks!

Inexpensive prices

All the tobacco can be purchased

Will visit again

Great!!

Close to me

Nice

Mountain Dew....

Good

Very nice, very nice...