MUST SEE KEVIN! Hands down the best! We were walking all the different dealerships on the strip. We did not go intending on any specific brand. A truck caught my husband’s eye and Kevin was our guy. Turns out what we thought we should do financially with car purchases was foolish and Kevin let us know and helped us find the correct scenario for our family’s needs. Not only did we buy one Brand New truck that wasn’t even on the lot yet but we bought 2 vehicles and he is hunting for a car for our daughter now. While we were working with Kevin so many of his clients were coming through to either finish up, pickup or thank him. He was not pushy! He is the FIRST salesman that went thoroughly through EACH vehicle we looked at. Every option it had and how to use it. We definitely recommend him to everyone. We saw other salesman there that absolutely fit the stereotype. We even openly heard other sales people jealousy of how well Kevin does and I can tell you his success is based of the fact that he is real! GO SEE KEVIN and tell him we sent you!

My wife love each other but truck in for a oil change and tire rotation. But we did not get the tire rotation. And I noticed this because the one Miss Match tire that I have is still on the front driver side

My experience was great. The wait wasnt long at all. It was a pretty average wait time. My only concern is when I schedule an oil change, I always notate to have the complimentary car wash. Most of the time I dont get the wash. On my most recent visit the other day I didnt get the wash either.

HONOR! RESPECT! DIGNITY! VALUE!The large flag flying above Crews Chevrolet is symbolic of the leadership and all employees.Took a 2021 Equinox in for its first oil-change(NO CHARGE!), and then wanted to have some recent body damage repaired.The Express Maintenance Service Line made a smooth handoff to Crews Collision Center, and soon my wife received a call from Mr. Mike Phillips called and explained the process on how to get her car repaired via NO FAULT insurance after a man with NO INSURANCE hit her. Mike also advised her to contact her insurance company and to file her claim. He also advised her that our deductible would be less than normal due to our states NO FAULT DEDUCTIBLE LIMITATIONS.My assumed she would have to pay the entire repair cost out of pocket. An unscrupulous individual and company would have accepted immediate payment, rather than dealing with an insurance company.Mike also advised my wife to only accept OEM parts. She had no idea what OEM meant, and Mike patiently explained the various types of parts.My wife was anxious to have her car repaired, but Mr. Phillips managed her timeline expectations and explained, that due to the pandemic, there could be delays in obtaining parts, etc. He assured my wife that he would coordinate with Crews Parts and keep her regularly apprised of the status of parts as well as his contact with our insurance adjuster.Mr. Phillips honored my wife with dignity and respect, and he offered her great value! She not only saved money, but she knows that her new car will be as good as new.She feels as if she “has a friend in the car business.”Curt Norman

I have been looking for a new Chevy Traverse for a few months on line. When I saw that Crews had what I wanted in transit I contacted them and a few phone calls later we had a deal. In less than 24 hours I was driving home in my new Chevy! David Eller was great to work with and made the whole process pain free. The dealership was nice and clean and everyone was very helpful including Michelle in finance. This will now be my first stop for my next purchase.

Miracle worker. Spent the week with the grim reality of not getting a new car after spending five hours at one dealership only to be left disappointed. Was about to go to another dealership till I spotted Crews and figured why not...My sales person Makayla greeted me in casual way, not bombarded me like others. Let me talk about what I wanted and in probably a hour and a half the deal was made and I was rolling out a happy customer. She was fast, respectable, didnt try to throw things at me that didnt fit my situation, and explained everything as it was happening (crunching numbers). Best experience I have EVER had. Definitely go see her for your car buying needs. Thank you.

Jonathan was my salesman and he did a very good job. I got me a very nice Camaro. The only negative was the waiting time on my new car, but this isnt / wasnt his fault. He answered my question over messenger very fast. Very easy going.

I purchased my new Duramax from here in December. The sales staff was supremely helpful and stayed in touch during my search for the right truck. They got me in an awesome truck at an amazing price. I just took my truck in for its first service (which was free). I set an appointment easily and they handled the service in a very timely manner.

It was a quick, clean and satisfying experience. My service representative was very polite and friendly.

Old game of bait and switch. I scheduled a oil change/tire rotation on your website. The price was listed as $59.99 and included 6 quarts of synthetic oil and the tire rotation. Only exceptions listed where if the car required more than 6 quarts of oil. When checking out, the tech told me the charge would be like $79 total. I question if she had given me the website pricing, which I pulled up and showed her. At this point she said the extra charges were for additional oil. I questioned this because the oil capacity of the car is not over 6 quarts. So I asked how many quarts did it take, to which she replied 6. I said then there shouldnt be any additional charge for oil. After conferring with the service writer next to her, he said oh its because it required a higher priced oil filter. I said well it didnt say anything on the website about price being subject to oil filter price(only oil quantity) and I further questioned about this so called special oil filter that added $15 to the cost. It is a 2019 Chevy Blazer w/3.6, one of the most common engines in the GM lineup, so I find it hard to believe it requires some exotic oil filter. At this point the service writer went to another individual(I assume the service manager) and after a brief period, came back with an adjusted price that was somewhat closer to what it should be but still over $68. With tax, shouldnt have been any more than $66-67. I went ahead and paid the bill and once in the car, I was able to review the bill to see added charges of over $3 for the good old shop supplies. This is why customers hate having service preformed at dealerships because of these tactics.

We were quite concerned that there would be a problem matching the paint, as the paint is a metallic gray/blue. That paint job on the door matches the rest of the vehicle perfectly! We are very happy! Thank you. We would always take our Chevy to a Chevy dealership for bodywork and never a typical collision shop.

I was advised when I purchased my car that if my car was ever in the shop for repairs, I would be provided a loaner and to CANCEL my rental coverage with my insurance company because I wont need it. Well I was in an accident and was told that due to them not having any cars on the lot they could not honor that. Well thats not acceptable. Now, I have to come out of pocket to pay for a rental while my car is being repaired. And whoever Bill Milan is was not helpful or empathetic at all. I feel like since you all are unable to provide me with a car, then you should be reimbursing me for having to get one.

The sales agent was VERY knowledgeable on vehicles and market. Very helpful and welcoming to our financial situation without being pushy or overbearing. Trusted his numbers and his counsel on what vehicle to drive off the lot with. Would refer anyone I encounter to him directly.

This is the best Chevy dealership I’ve interacted with. The staff is resourceful and their roles are well defined. The only downside is the high cost of labor but it does come with quality work. Everyone is helpful and friendly which makes the interaction an overall easy and well satisfied experience.

I would highly recommend getting in a more together plan. If a customer has an appointment, yes we may expect a little wait but not a two hour wait when we’re already scheduled.

I have used your location since I bought my truck in 2016. My experience has been really good up until the last two services. The first service the technician did not reset my oil change and I went to the west coast on vacation and had to tolerate the message come on every time I started it. The second time was the technician did not reset the tpms on both my rear tires which resulted in my tire pressure pressure showing low. When I brought it back the manager on the quick side said its probably the custom wheels you have. Then the technician reset them and all was fine. I will continue to use your service, but please have your staff not to blame something else, when it is obvious that it was something overlooked by your own technicians. Thank you Kenneth Powell

Everything was so easy to accomplish .The sales man mr Frank its a super professional man i will recommend CREWS CHEVROLET to everyone that i know. Thank you for everything.

David Eller is a great salesperson. If I ever wanted another Chevrolet he would be the first person I would call.

Couldnt have asked for a better car buying experience to be honest. Our sales person was Aarika she was personable, funny, and very attentive to our wants when looking for the right fit. The sales team was aggressive with their first offer which is pretty rare to find with a car dealership but I appreciated the no-BS sort of dealing. We were able to come to terms very quickly and really enjoyed the whole experience.

Crystal Kuck was very helpful in my purchase. She made me feel very comfortable with my decision. She went out of her way to make the deal proceed without any problems. She has a very friendly attitude that puts a person at ease during the entire process. I would recommend her to all of my friends and family that is interested in buying a car.

Fantastic customer serviceBen the service advisor was great.Took very good care of my work truck and got me back on the road quickly.Ive worked with him in the past and hes always been very helpful and responsive.The whole team gets a gold star for excellent customer service.Thanks.

Mike and his crew are exceptional! Mike is all about customer service and making sure you as a customer are happy with their service and everything they’ve done, if not he wants to hear about it so he can fix it. Any repairs will always go to Mike and his team as long as he’s there because I know it will be done right. Top notch service all the way around!!

Purchase a new Z71 Tahoe. No haggling. Straight to the point and done. Highly recommended for those who hate spending all day at the dealership and the whole back and forth thing. Wilson was great to work with. Thank you.

Staff was friendly and attentive. When we realized it was a repair that would take a few days they were happy to help me get chargers and stuff I needed out of the car. Parts came in early and they were able to get it fixed a day earlier than expected!

Bill was fantastic! Great experience, he made sure I got into the vehicle that I wanted and felt comfortable with my decision. Buying a car is obviously stressful and he made it easier. Love my new Chevy! Thanks Bill

Denis Craven, who sold me the car, was such a warm-hearted, joyful man—he truly added a blessing to the whole experience by being there. He is an entirely genuine human being and probably one of the kindest car salesmen in the Lowcountry!

It was outstanding. Ansley in service was remarkable. She was the nicest person I ever met. She made me feel so comfortable. She is a major asset to your service department. The work completed was in a timely manner. Thank you Crews Chevrolet

Steve Peterson in the Service Dept is great, communicates issues and resolutions very clearly, and always lets me know whats going on with my truck. I really appreciate his helpful, friendly approach to service.

Great place to buy a car or truck. Their Service Dept is very fair and super helpful. They even tint your windows there now too! Cant beat their prices.

Had my 2017 2500 HD in for service. Worked performed as needed and on time. Ansley my service advisor is an exceptional individual she is very knowledgeable with repairs.

I had excellent attention and attendance.

The service itself was 5 stars, its after the service when I was supposed to get a call that Im giving zero stars. You all also need a better system of keeping up with your shuttle drivers. The 3 times I requested a shuttle, only 1 instance they could tell me where the shuttle was. The other 2 times, I was told they didnt know where it was and didnt know how long before it would return. If I didnt call to check on my vehicle, I would probably still be waiting. I had another appointment after and the 1.5 hrs (at the latest) that I was told it would take for the service was FAR surpassed. I need you all to tighten up and call customers when their vehicles are ready!

Just bought another new Suburban from Crews Chevrolet. As always David Eller is Fantastic to work with. He has always help me find the are vehicle, with the best price and features Im looking for. You cant go wrong going to Crews and taking to David Eddie McMillan

Amazing customer service! This is my first time owning a Chevy and I love it! The customer service at the dealership made me love my Chevy even more! Everyone was very professional, knowledgeable, and helpful! Truly a great experience!

My experience with your representative mr. Stephen Peterson was awful. The arrogance of your 30 year experienced employee was very disappointing I should not now how long he’s been a mechanic. And if I ask a question I shouldn’t be talked down on or yelled at it is ok to disagree however one must remain professional at all times on your job !!!!

I found a car that I was looking for online at this dealership. Within an hour or two, I was a proud new owner of it. Aarika, Mark and Michelle made this an extremely easy purchase. I got the price that I was satisfied with and the car that I wanted. No high pressure sales at all. I highly recommend the folks at Crews Chevrolet.

Always a pleasure to work with Taylor. Second time I have purchased / leased a vehicle from Taylor and I will be back in the future.

Jonathan was an exceptional salesman. Top notch! If you are looking for someone to get the job done, he is the man. Overall, Crews Chevrolet was spectacular! In my humble opinion, they are the best in Charleston.

Was there to pick up a part ordered.Entered service office where agents sit.One male was on phone,one lady was eating lunch at her desk,the other female agent saw me enter, made eye contact,then went to her coworker and started a casual conversation..I waited a while than decided to go into the other area. A gentleman was keying information in system..I said hello and that I would wait until he was done to get directions to parts department..he stopped his work and gave me clear, polite directions. The 2 gentlemen in parts area immediately acknowledged and attended to needs.They were very friendly and professional.

Steve was absolutely wonderful! He kept me informed and up to date while my car was there.

Had a slow leak in the rear tire, only 2300 miles on the car. Guess I picked up a nail so it was plugged and its holding air. I really enjoyed interacting with Juanita. Shes a pleasure to work with.

Several poor experiences with their Service department. Mostly about scheduling and communication. They struggle to meet schedule expectations and then dont communicate when things dont go as planned. I like to take my vehicle to a certified Chevy shop, but Crews has been consistently difficult to work with. Will need to start looking for other options.

Sales experience great. Service not so much. Ordered over $1000 in accessories, made an appointment. Was told to allow 2 hours. 4 hours later still not done. So lesson learned. My money will go to another dealership from now on.

I gave 3 star we bought a nissan off kevin both them great customer service in out quick. Sadly it massed up but with there warrenty it got fixed. Went today to do a trade in of husband truck we met another person and got no where nothing done. We told him what we told kevin before and he didnt listen at all. Didnt even call us we went back there and was ignored only by him of courseIf you are going to buy a car see kevin either one they will make it fast simple but sadly crews lost us wish we would of got some one that would listen to us.He just called i am 30 min out already.

Friendly service advisor. I think his name was Steve Peterson.I was told by someone else on the phone that it would take about 3 hours to address the recalls so I arrived prepared to wait on it. However, upon arrival, I was informed that it would take several hours so I had to be shuttled home. Other than that misinformation, the service was fine.

I experienced a small problem at Crews Chevrolet recently and after speaking to the manager, he handled it in such a professional manner, that I would definitely recommend a friend to Crews Chevrolet.

After the week I’ve had, I will never recommend Crews Chevrolet to anyone. Their sales team is awesome, but their service department leaves MUCH to be desired.Long story:7/10 I drove over something in the road that I never saw and it tore a 2” gash in my tire and ripped up the fender liner in my wheel well. (Shout out to Ted at Davis Towing for helping my tire and making me laugh when I was stressed out). I called 7/10 and spoke to the parts/service department and was *promised* a tire was ordered and would be there 7/13. I get a call at 8:56am that day to say my tire was there and I could set an appointment to get it changed. I get there at my 1pm time and am told at 1:15 they don’t actually have my tire after all. After 1h30m of getting the run around and waiting and being in tears (lots going on right now) I am told the receptions in the service dept asked the wrong person and they do in fact have my tire. 4:00 rolls around and it’s finally ready. Because of the run around and me being so upset and dumbfounded at how I was treated, the big boss man from the commercials very nicely paid for my tire, so I figured I’d give them another shot because everyone (including businesses) have bad days. They let me know upon asking the fender liner is a TOTAL of $104, and I asked several times. They said it would be ordered 7/13 and be there 7/14, and a 10am appt was set up for today 7/15 to get that replaced. I arrive at 10am today and am told it won’t be finished until 12:30-1:00. I’m approached at 11:30 and told my part *just* got there this morning when I arrived (whatever happened to already having it ready), and yes the part was $104, but the labor was an additional $194. I asked the gentleman why I wasn’t told about the extra on Tuesday when it was ordered and I asked for the TOTAL cost. No answer. Don’t get me wrong, sales staff was awesome when we bought our truck, but the 3 hour run around each day, was ridiculous, along with the price switch today. I’ll buy another vehicle there, but their service department will never again get my business. I’ll stick to Norton & Richardson for body work and Christian Brothers for mechanical work.

Ive worked in the auto business over 20 years and was reluctant to purchase a new vehicle yesterday, I went in to Crews Chevy and met with Crystal, a very friendly and informative salesperson there.... Crystal took the time to listen to my needs and and showed me all options that were available, not once did I feel pressured into something and she also took more time than likely necessary to explain this old guy how all the buttons and technology worked. Crews Chevrolet really does a great job at training their salespeople and I felt that they sincerely were there to help... If youre in the marked for a reliable ride at a fair price, then by all means, head to Crews Chevy and ask for Crystal...

The advisor did not go the extra mile to listen to my concerns. I had a oil change but my car ended up with no oil leading to possible damage to my car. I waited 2 hours while my advisor stood around laughing and playing on his phone just for him to claim he doesnt know what happened to my oil and they couldnt find a oil leak. At this point I dont trust this dealership with my car!

My main issue with Crews Chevrolet is that the employees are not wearing masks. The week my car was serviced my county saw a 200% increase in COVID-19 infections. Fortunately I’m vaccinated so my risk of dying from the disease is low, but I can still get the disease which means I can’t work and will lose my income. This then threatens my ability to stay financially solvent. So, it feels like Crews Chevrolet couldn’t care less about keeping my business in the future just as long as they get their money today.I’ve complained about this before and the service representative promised me that the employees are REQUIRED to wear masks. However when I arrived I had to ask the man helping me to wear his mask over his nose. He was the only employee wearing a mask in that part of the building and he wasn’t even wearing it correctly.

The People there was very Nice. They Explained everything

KC was amazing, took the time with me and made sure all was good! The GM was also one hell of a guy! Thanks Crews for helping me out

I was able to walk in for an oil change, ask about a tire alignment concern, which was checked out, and be in and out within 45 minutes. Michael was very helpful!

I had a 7:30am service appointment and my car was taken back promptly at the scheduled time. Service was performed and I was notified about an hour later that my car was already for pick up. Jon Schueller and the service team are always so nice and helpful!!

Very easy service. Was able to communicate via email and everything went well.

The professional atmosphere was outstanding, I would not choose to go anywhere else but Vrewd

Deb, who managed my service visit did an excellent job.

The service member that contacted me initially about dropping off my vehicle was very helpful. The ability for me to drop my vehicle off and pick my vehicle up on my own schedule was easy. My 2011 Chevy Tahoe has a broken dash where there are cracks all the way around the front near the driver side and passenger side. If the airbag deployed in an accident with this condition the occupants of the vehicle could be hurt or even killed by the debris from the dash. This is a problem Chevrolet knows about an a problem I brought up as a concern to cruise Chevrolet on this visit. I was asked to sign a waiver before the safety recall could be performed in the off chance that the technician further damage to the dash. The fact that Chevrolet has refused to repair The dash that’s cracked and all of their vehicles tells me that Chevrolet is not truly worried about the safety of their occupants but yet money is the driving factor in all of the repairs. If this same thought process is applied to the safety recall how do I know that the airbag was even installed correctly and will work when is needed. This will be the last Chevrolet we will own.

I really enjoyed working with Jonathan. He was awesome because he didn’t act or wasn’t pushy

Came in for oil change and from start to finish the process was quick and eas

It was amazing! I was in and out of the dealership in about 30 minutes. I got the car that I wanted, couldn’t be happier!

Had appointment set for a week. Show up on time they tell me it will take 5 hours for 1 hour job. They tell me no loaner vehicles for customers. I left. Service calls 2 days later for feedback. They book me again a week later and tell me this would not happen again. Sure and behold crews calls late this afternoon not even 12 hours before appointment and tells me they are short staff and can’t get me in.Been going to them for long time but this is it for me. They will never see our business again.

I knew what I wanted and the sales people did not lead me to something I wasn’t looking for.I had two sales people (my fault). And between both of them, I didn’t get any BS. They were both terrific! I might self do not like sales people, but these two, they were nice and not pushy.Go see Crystal or Ian they both are great people oh and Tommy Haskell, he is in finance, bottom line he is a great person to.This is a great “CREW” to buy fromThank youLori AmadorP.S.This is the first I have have ever written a good review about a company and their employeesLater!

Went in because car was over heating and ac stopped working spent 650 dollars and waisted five hours of my life to get my car back still with no ac and for it to start smoking and selling of burnt rubber the next day. Left all their trash in my car and then did a so called complametary car wash that only peeled up stickers on the inside of my car. Was told I needed a resister but I had to buy the whole set up because they have to replace it all together which I know isnt true. When I got the car back it had a really rough idle to the point of shaking my phone out of the phone holder. Didnt have any work done to my steering wheel yet my horn was apparently taken off since its now put on cricked to one side and uneven. Have an appointment Friday to supposedly let them fix it again since they dont do afternoon appointments and I spend my one day off in their shop

According to my service it was to include a car wash and tires rotate.. didn’t happen! Also they usually put the white paper on the floor of car while in service, that didn’t happen either, had black stuff on my hands from steering wheel.. Approach the gentleman that walked me to my car and all he said “I don’t know what’s the reason why this or that wasn’t done”.. Not happy!

I made an appt for an oil change & a tire sensor light to be replaced/fixed. Mike was ready when we showed up at our reserved time. We left our truck with him. About a couple of hours later, he called to let us know our truck was ready. No surprises when ready to pay bill. We will return here for future service, as needed

Great service dept, you might find oil changes cheaper than your oil change fast stop you go to. I really like the sales dept

Excellent service. Ansley is the best. Listens and understands my need. She takes care if everything. Very professional!

This was my very first service appointment in SC and with Crews. The only reason I did not rate a 10 was because I had to wait a long time for the shuttle. Steve did an excellent job explaining the service and communicated well. The car was returned to me on time. There were an excess amount of phone calls about the service appointment and I would consider that OVER-communicating.

Im so happy with Crews Chevrolet I purchased another SILVERADO I love the salesperson Crystal Kuck she is the best

I left my car with Steve in the service dept for a EVAP code! Im so grateful for Steves hard work & dedication to the car business. He always ensures Im satisfied when I leave the lot! A 5 star employee deserves a 5 star review!

Comfortable waiting room and friendly staff.

Ansley Bailey took care of me and my car as always. She’s so friendly and thorough every time I come to Crews. She’s one of the good ones, honest and dependable.

It was a wonderful experience. Brought our car from them 8 years ago, and return for another exactly the same day eight years later. Awesome Sauce

I pulled into the wrong lane by mistake since this was my first oil change on the new truck. I was early for my appointment but they still took me in and finished very quickly. I was able to get the whole thing done during my lunch break. Great job.

Just recently moved to the area-first visit to crews chevrolet for service-made appt. service was done in a timely matter. service advisor was friendly and helpful. will be back for further service needs. GOOD JOB...

Absolutely loved Aarika! Would recommend her to anyone I know.

We had to return one truck for the one we got. The sales associate was very understanding of our dilemma. All went smoothly and were very happy with our purchase and the staff at Crews.

Don’t bother calling for the service department. No one will answer the phone.

Very nice and informative staff and a quick service team.

I went to Chevy to fix two problems I was experiencing with my 2011 Chevy Traverse. One problem was fixed which was the back tailights. The other problem was not fixed. Chevy said they fixed it but two days later the same message reappeared in my dash board message window, Traction Control turned off, service Stabilitrack. Chevy told me this message kept coming because the steering wheel control sensor was malfunctioning and needed to be replaced. I paid good money for it to be replaced and two days later the same message regarding Traction Control and Stabilitack reappeared in my dash message window.

EVERYONE IS SO AWESOME AND A PLEASURE TO WORK WITH!

Absolutely loved our experience with Crews Chevrolet. We tend to dread car shopping because generally car salesmen always seem pushy and overbearing. Not the case here! KC was our salesman and he was great. He truly listened to our needs and wants and helped to find us the perfect vehicle, that was inside of our budget. He never tried to sell us something that we couldnt afford. Even though it took a little longer inside to get to the paperwork, he kept checking back with us, bringing us drinks, and even chatting with our 9 year old daughter who was getting very bored. It was the first dealership we went to, first car we test drove and we were sold! We would definitely reccomend Crews Chevrolet and KC! Thanks again!!!

Bought a new Chevy Silverado 1500 Custom yesterday, 25th August 2020. Crews Chevy was outstanding for giving me an excellent price on my 2017 Toyota Tundra and truly went out of the way to ensure me, as an Army Veteran of 20yrs, was given a true ‘Red Carpet’ treatment and every rebate and bonus was presented to me drastically reducing the price of the vehicle. Way to go, Crews! My Sales Associate Ian was very knowledgeable about the vehicle I was purchasing and truly went out of his way to make the entire purchasing experience a real pleasure and effortless.Driving home from the dealership after the purchase last night, I noticed a definite tilt to the steering wheel and misalignment. I got home and called Ian and he promptly requested I bring the vehicle back the next day to ensure it was taken care of as a new vehicle purchaser.Today I stopped by Crews Chevrolet and Ian was there and promptly took me to service to get the problem resolved. I was handed over to the service department and told by the Warranty employee that I would have to wait 500 miles for ‘the vehicle to settle’ and ‘see if the problem corrects itself during that time’. I was told this was Corporate Policy and never heard such nonsense! A misalignment will not realign on its own, no matter how much you drive it...actually it would get worse. At this time, CHRIS RAYMOND, the Recon Manager overheard the heated conversation and pulled me aside. Chris was absolutely AMAZING! He tried contacting his managers who were out to lunch at the time but couldnt reach them. Chris then made a Manager decision on the spot to put the customer FIRST AND FOREMOST for total customer satisfaction. Chris was understanding, sympathetic and completely understood my frustrations and refused to allow any frustration and/or discontent with my overall purchasing experience at Crews Chevrolet. Chris created a Customer Satisfaction ticket to ensure this Old Veteran was taken care of, and it was of the utmost importance Chris said “that Crews Chevrolet takes care of customers with 100% satisfaction”. Chris went into the bays and requested PATRICK NORTON halt his service project immediately to align my new truck! Even though requested to...I still want to SINCERELY THANK Patrick for the ‘on the fly mission change’ to put my misaligned new truck first before anything else! THANK YOU, PATRICK! You are a strong asset to Crews Chevrolet and hope to see him as Shop Foreman in time. Patrick went ABOVE AND BEYOND to intricately explain every angle, joint, drive line and degree showing the misalignment. I am 51...NEVER had a mechanic provide such an in depth explanation. Thank You again so much, Patrick!Finally, I have to put CHRIS RAYMOND in the top 1% managers withing the auto industry! Making decisions like that without absolute 100% authorization is a tough thing to do. It didn’t matter to Chris. The customer is everything or Chevrolet wouldn’t exist. He is correct. This is a man of strong moral values, strong convictions and rock solid integrity to the business he works for. I am hereby requesting that Mr. Crews and all managers see this review. After my overall experience at Crews Chevrolet, I will be sticking with the Great American Chevy for many years to come! overall Satisfaction? FIVE STARS! Thank You SO MUCH, Chris!!!

Recently had the pleasure of purchasing a new truck from Crews Chevrolet. The experience was seamless with the assistance and guidance of Emmanuel Derrick. We looked at other Chevrolet dealerships locally and still came back to purchase from Crews due to Emmanuels professionalism, knowledge and eagerness to get the right vehicle for us. Highly recommend!

My husband and I had the pleasure of working with Darrell Carey today. This is the second vehicle I’ve bought from Crews. Great people in sales and service. Highly recommend them.

Used the collision center to fix my car and they were great! The repair was perfect! 🚗💨

I must service employee said it would take around 4 hours. And that was at 830 in the morning. I called around 1130 in the morning they still havent started my vehicle. So I said I need it back. Then the service adviser said I was threading him and was saying he wouldnt release my vehicle

Mary-Kate was excellent! She was very helpful and willing to go the extra mile to make sure we were satisfied. Great customer service!

I have bought my second 1500 Silverado Lt. from Taylor. Taylor is a great guy and always makes me feel comfortable while I am there. Whenever I had a question about my first truck I would just call him and he would answer and help me out. This is why it was a no brainer to do business with him again. Business after the sale is great even after you purchase the vehicle. I will buy a vehicle here again.

My 2021 Silverado Trail Boss had an A/C issue. The Crews Chevrolet service team was able to correct it in a timely manner. All is well. I will return for future service.

They always take good care of us and having GM credits toward the service was great as well.

I started by calling several times, spoke with service, then parts ( to get pricing), then transferred to service to get voicemail, then called again to service to ask how much to put 3 or 4 little plastics clips on and was told $20 to $30. I then drove over a hour to the dealership to be told that my car would not be seen without a appointment, which was never mentioned the 4 times I spoke with someone earlier on the phone before coming. The service advisor I spoke with was rude. I called the facility back and spoke with scheduling who, sent a URGENT email to the service manager to try and work me in, because I had a piece hanging under the car that could get torn off. I walked back inside and requested (from the same rude advisor) to speak with the service manager, and he acted like it was a burden to find him, nearly bumping me going out the door to find him. The service manager comes over and tells me the same thing, telling me he can make me a appointment (me, now knowing their scheduling is 2 weeks out). I asked him, so if someone has a major problem, they cant just bring their car into this shop? He then told me NO, not without a appointment. They were not willing to even try to help me out, at all. I was very disappointed and will not be bringing my Chevy, just purchased yesterday, to this dealership ever again.

Been 14 years since I bought my Saturn, that is why I decided on a Chev. I had an appointment with Jonathan F but he handed me over to Mary Kate. Wise move Jonathan because she sold me on the Black Cherry LT instead of the gray LS. Thank you both and Mark for making the deal so easy.

Originally brought my truck in to have a wheel bearing and lower tie-rod end replaced. Was told that a front end alignment was done. The vehicle pulled to the left. Brought it back to get he alignment checked and an oil change.Alignment was off and it is better now. However, when I got back in the truck my seat was all the way back and my radio had been changed to another station and when I checked the Oil % read out it had not been reset. Makes me wonder if the oil change was even done. I feel like my seat should have never been moved and the radio should have just been turned off. Also I had items in the back seat that were strewn around. First of all why would a driver need to move my seat? Second-why would they need to change my radio? How far do they need to drive to check the alignment? Third-how were they driving that the items in my back seat were thrown around?I took the time to fill this out and to be honest I really dont think I will hear anything from anyone about it.

Everyone was excellent! This was my first visit to service and the service rep was fantastic.

The lady that helped me throughout the process was amazing...however, I was disappointed because when they diagnosed my issue and gave me the solution and pricing (which I agreed to do) They told me that it would most likely fix my problem and therefore didn’t offer me pricing in case it did not fix my problem. Low and behold he did not fix my problem with my vehicle then they dropped a bombshell on me about how much more it would cost to get the part and fix it,, Which I could not afford after spending the money based on their recommendations, Which I could not afford after spending the money based on the recommendation. In the end I think they felt bad so they discounted my price $40. In the end although I did leave disappointed, I did like the dealership and the customer service lady and they gave me a good car wash.

Ive been to Crews Chevrolet on more than one occation, and they have shown me to be very helpful. The staff has always been very respectful. I just have one issue which has not been resolved. Ive been waiting for some documents from this dealer which explains the work at hand. Ive yet to seen those documents which I was promised that they would be emailed to me. I will say that one full day hasnt passed since the promise of those documents have been made, so Im still waiting. Im a patient person, and I hope that the documents are sent soon, as they are very important to me. Other than this Crews Chevrolet has shown me to be a very good experience, and they seem to be very customer friendly. They also appear to be very professional. One of the only other situations that I have with them is that the work on my vehicle currently is a little pricey. Other than this I have nothing to complain about. Very professional!

Went in for oil change, tire rotation, inspection and car wash. Was not the fastest job. A little more than 1 hour. Ask them not to move the seat and it was moved.

Not too impressed with this establishment, just got the car back from the bodyshop and my interior was a in bit of a disappointment.