Service manager and reps friendly as usual, calm, patient, and listen intently. Quality of service performed was completed to expected standard. Only improvement I would recommend is for service manager to follow-up with customer AT LEAST once daily at a minimum. Unfortunately, this did not happen while my car was in the shop for 8 days. I will say that I was able to establish contact at least once every other day, but that is unacceptable.

This was the best car buying experience I’ve ever had! I will highly recommend McLarty to everyone I know! I bought the car sight unseen and they delivered it to me the next day. My salesman, Austen, was very helpful and not pushy at all. Everything was perfect!

Service was slow but I love the video to verify the multi point inspection and of course the front desk staff was so nice!

Very easy to deal with. About as hassle free as you can get. Knowledgeable and friendly staff. Not over the top or fake salesman, Jason was straight forward and honest.

Thank you, Jason Boroughs for helping me findexactly what I was looking for. Its not easy finding a new car right now with dealerships not getting the inventory they normally would, but he didn’t give up until he found the one I wanted!

The Volkswagen service team was fantastic. They were kind and informative throughout the whole process. They listened to my concerns with empathy and respected my decision when I declined certain work. I will be using this team again for my future service needs. Thanks again Ron T. and Joel H. for everything you did!

Alex, Jack and Andrew were PHENOMENAL! Smooth experience coming from someone who has the worst nerves when buying a car. The best folks to work with BOTTOM LINE! Will be back soon to buy my boyfriends car. 10/10 recommend.

I had a wonderful experience purchasing my Atlas Cross Sport from McLarty VW! The staff was great & made the car buying process stress-free! I absolutely love my new ride! Highly recommend purchasing a vehicle from this fantastic group of people!

Purchased my car at Gossett VW in Memphis. I called Memphis on Oct 16th and wanted to get it in to be checked out. I was told by Gossett VW in Memphis they would not be able to see my car before Dec 7. I needed my car, on Monday, Oct 18th, I called McCarty VW in Little Rock and talked to John. John was extremely professional and said they would do everything they could to help. John even suggested what he thought the problem was, he checked to make sure parts were available. John said if I have my car there on Thursday only 3 days later, they would take care of it. Sure enough they fixed the problem and my car is doing great. The customer service by John and others at McCarty VW in Little Rock was awesome!

Easiest experience of buying a car I’ve ever had!! I use to sell cars in TN and I can say McLarty Volkswagen has it down pat!! No pushy salesman who went out of his way to make the buying process effortless. Everything was done and completed in a timely manner (under 4 hours). I highly recommend McLarty and I love my new, (to me) fully gassed up and detailed VW Passat!!

I had a GREAT experience at McLarty VW working with Jack (sales) and Andrew (financing). They made the whole experience stress free and easy. I am happy to become part of the McLarty family and will definitely be going back if I ever need to buy another vehicle.

My experience with McLarty Volkswagen was awesome! Everyone was super nice, and made sure that I felt confident when I left the lot with my new car. My salesman was Jason it was a very easy buying experience. Jason made sure that I knew where everything was before I ever left the dealership. I would highly recommend McLarty Volkswagen. Thank you so much Jason for making sure that I got what I wanted and I love my car!

Awesome Staff, very friendly and helpful! Being a female buying a car isn’t always easy. They treated me with respect and did not take advantage me like other dealerships have in the past. Alex Dorr is a top notch salesman, My Husband and I gained a new friend. I highly recommend McClarty Volkswagen.

Service guys were great, parts department not so great. I had an appointment that I setup about 3 weeks ago to get my transmission serviced. They had the car cooling off per the procedure for the service and while gathering up supplies came up short on the proper transmission fluid. The service guys did what they could, hoping some was hidden away out in the shop somewhere, but no luck . Due to somebody’s diligence at least they verified that they had everything before they started draining fluids or I would’ve been without my car.Hopefully I can change this review when they fit me in again for my service. I know that service and parts are different departments, so I gotta say that the parts department kinda let me and the service department down by not stocking a common fluid that most newer Volkswagen cars use. I’ll go back and try it again soon and hope for a better outcome.

Wow. All I can say is wow. Ketcher wow. So fantastic. Honestly he’s the best guy that could help you. Will absolutely go out of his way to make something happen. Literally you all need to set up an appt and go see this man. Go there meet and amazing guy and Get your dream car. What more could you ask for?

Amazing to do business with. Everyone was easy and quit. I advise everyone to go buy their cars from there because of their professional crew and great inventory selection.

They were nice but told me my car was fixed on 2 different occasions and it was not. The first time they charged me around $1000 got home the car wouldnt start. The second time they said it was fixed and cost was $1884.00 got home same thing. This time I drove it to trade it the next day and it broke down on us on the interstate. I asked the manager in service what can he do to help make this right. He offered me a free oil change and free tire rotation. I have spent $3000 in this shop In the last 3 months and they never fixed my car and offer me a free oil change and rotation. I dont recommend the service at all. They say its fixed then send u on ur way. I will never use this place again for anything. Lesson learned.

One of the best car buying experiences I’ve had. Highly recommend Alex Dorr, great salesman that worked hard for the best deal he could get for my wife and I.Whole staff was friendly and knowledgeable.

All good. Very professional and helpful regarding all aspects. Matt, sales representative provided all customer needs.

First of all the impossible became my possible. During my recovery as an alcoholic I was somewhat discouraged of my past mistakes concerning my life choices ( one being credit). I somehow managed to maintain my paid off 05 Santa Fe for yrs. The inevitable happened and it was time to put her to rest. Fear gripped me knowing I wouldnt have a chance in hades to get a DEPENDABLE CAR. I knew I would have to resort to unsecured measures. I was referred to Mclarty Mazda . Walked in with head hung low, sweating nervously, and panicked. Telling myself Ive got to be kidding . There is no way this dealership can help. Ben and Jack maintained confident. In a short time they had me in the drivers seat of an extremely nice 2014 Jetta Volkswagen low miles. Looked brand new. The experience quickly turned into a pleasurable event. All self doubt about myself was removed. Feeling of confidence swelled in me. Not only did Ben and Jack put me in a new car they put me in a new me. I will forever be grateful to Mclarty Mazda team, and my family for believing in me. SOBRIETY LOOKS GOOD IN MY DRIVEWAY!!!

Excellent and quick service. Honored an expired coupon which I didn’t realize was expired. Sent videos of issues with the car and were honest and fair. Thanks

Service was excellent! The staff was extremely helpful. I forgot to leave my keys and walked to Sam’s Club. The service staff member met me near the Sam’s Club parking lot to get my keys. I think that was above and beyond! I also received a video of the under my car inspection with audio of the technician telling me my car was in good shape with details. Very happy customer.

Fast and great service. I love the fact that they send you a video of your inspection!

Jason was patient and very informative with us while we were shopping. When we decided to make a deal, he was quick, honest and made sure we received everything that we needed and wanted. Everyone at the office (even salesmen we were not doing business with) were friendly and happy to help anyway that they could!

Always great service. Staff is attentive to my needs and concerns. Their familiarity the service history of my vehicles insures consistent maintenance and care.

Alex Dorr is a miracle worker! I have tried so hard to get out from Santander for a long time with their ridiculous 20% interest rate! He hooked me up! Now I have a safe reliable vehicle!

Amazing service and very helpful crew. The entire staff is super polite and took amazing care of my vehicle!

The most pleasurable car buying experience ever! Thank you to Wes & Josh for all of your help! Everyone is very welcoming and non-pressuring.

Great a experience and every one is professional. I love how detailed everything is and its very appreciated.

Most amazing and quick service. Called Jack from 2 hours away and he was able to start the process so that we would be ready to roll when we arrived. Had an appointment with a VW competitor in Memphis earlier that day and was treated poorly... but that lead us to Jack at McLarty Volkswagen where we were treated fairly and with honesty. Jack offered expert recommendations and had my new ride ready to roll off the lot in no time! Extremely nice folks at McLarty!

Great experience. I arrived at the dealership at almost 7pm to see what they had available and ended up purchasing a vehicle without feeling pressured even though they were scheduled to close at 8pm. Jack was my salesperson.

Very Professional.! We didn’t feel as if we were just a number.. made the process easy and fast and worked to get us what we wanted. We didn’t have to settle. Mr Mazen was our salesman and he went above and beyond what he had to do. He even went to two different lots to get us into a vehicle. Finance Manager Mr Andrew made us feel at ease and no pressure on final paperwork even helped get us all the extra coverage we desired!!! We will be back. If you are looking for a new vehicle call Mazen won’t be disappointed! Thanks again from the Buffkin family !!!

I would ABSOLUTELY recommend McLarty. We are from Calif and dealing with a health issue at the Myeloma Institute here at UAMS. We will be here for 2 months ad we needed a newer car anyway. (My husband drives a 20 yr old Passat.) So I went to them, shared my story and what we needed. Besides a car, we needed their help. This is truly an awful car market and despite that, they had my car and helped me to overcome many other obstacles, like we didnt even bring a checkbook with us! I also needed help returning the rental car with my husband unable to drive and in the hospital. They did it. They did it with a smile and a we can make this happen attitude, which was just what I needed. Thank you Wes, Mazen, Tony, Ben, and all the others I didnt meet behind the scenes. Thank you Mazen! You are knowledgeable, delightful, bright, and kind. Many told me I was dreaming in this tight market, and I probably was, but you made it happen! I got everything I wanted. Im looking forward to our road trip home in our almost new Atlas SEL Crossover Sport. You guys ROCK in Little Rock!

Great no pressure shopping. All staff nice and helpful.Cameron was great to work with!

Jack and Cam and Andrew are by far and amazing team!!! Professional, personable and knowledgeable are just a few of the words that I can use to describe them!!! From the beginning to the end of my beautiful new purchase was absolutely seamless!!!! I am so happy y’all were my “A” team and I just thank you and greatly appreciated how you made sure I received the best deal possible!!! So please and so very happy!!! Thank you thank you !!!!Kasunda Gray

Going in, I was a bit nervous about the whole new car shopping, but Ketcher overall did awesome in getting us in a brand new Arteon. His customer service, sales service and knowledge all made us feel like we were dealing with a friend. Can’t forget the sales and financial manager! You guys are awesome!

I enjoyed the service at McLartys because they made me feel very comfortable. The technician explain everything through video while he was working on my car thats never been done before he showed me everything he was doing the way it made me feel as though I was right there in the shop with him that was the best thing thank you Alex youre great

The service took three hours. I presented a coupon from a different dealership on check in, which they initially agreed but refused to accept later at checkout. They did not give me an estimate for work, and charged me $150 for oil change and tire rotation, which I think is excessive.

Jack took amazing care of my husband and I! Not only was he patient and listened to what we wanted, but he also impressed us with his extensive knowledge of the different Atlas trims and made sure we knew exactly what we were getting. Thank you for being patient with us while we figured out exactly what we wanted, and also sending a huge thanks to Hayden, Wes and Tony for making this the best car-buying experience, ever! We LOVE our new Atlas and will definitely be back if we need a new vehicle in the future.

Denise was extremely helpful, honest and sincerely wanted to address all our needs and questions. She made the buying experience straight forward and easy. Everyone we encountered were courteous and respectful throughout the process. Thank you for a great experience and awesome new ride!!

Very nice and helpful! Jason and Tony are rock stars!

The customer service has become top notch! The mechanic on my tdi wagon straight forward!!

Horrible customer service!! Ipurchased a new vehicle that had not been delivered. After doing all the paperwork I was given a delivery date. That date came and went and no vehicle. I checked with my salesman, who assured me it was on its way. The 2nd time I checked I was given a date almost 2 weeks later. I called the dealership to speak with the manager to try to get an answer. I explained that I knew shipping times were crazy, but that it would be nice to have been given an honest answer, not being told a specific date. If the arrival date was unknown then tell the customer that. I also, explained that I felt we had been lied to to sell a car. He got very rude and told me they could sell that car to anyone else. I told him we still wanted the car, but just be honest about when it would arrive. Before we got off the phone he had the sales manager text my husband. When my husband called him back he told him they were canceling our contract.

Service was 5 star. SpecialThanks to Ron for all the help.

I made an inquiry online about trading in my vehicle and received a phone call less than 2 hours later from Jack. I scheduled my same day appointment with him. When I arrived in person, Jack was very thorough and patient with me. I viewed and test drove both the Tiguan and Atlas. The Atlas was my more favorite choice and Jack was there to answer any questions for me at any time and made me feel comfortable offering water and snacks. Everyone was very polite and I am extremely happy with my purchase.

Always very helpful. Ron was awesome!

WOW!Literally the BEST car buying experience I have ever had. Ketcher was super cool and knowledgeable dude, who will go above and beyond to get you the best deal possible. When I went in I was expecting to look at used vehicles, but I was wrong. Ketcher and the amazing Sales Manager got me approved for a 2021 Arteon with 0 miles at a 4.1 interest rate! PHENOMENAL

Ive always had a good experience here. Thanks guys 👍

Great experience at the dealership. The first sales guy was not entirely helpful but my sales and finance persons were great. Too bad customer service afterward is a completely different story.

Outstanding service dept, answered all my questions about my ‘19 Atlas. Did work in timely fashion and got video of inspection of car showing tire/brake wear limits, a lot of dealers don’t do that. No oil mess from servicing like that other dealer in town I went to, never again. Will stick with Mclarty VW. Thanks!

Wonderful Service! Great People! 💖🌸💗🌸💕

Alex is an amazing sales person and a really cool guy. The entire crew up there treats you like family and makes you feel welcome.

I was on a slight vacation from Alabama to Oklahoma when my car broke down in lonoke Arkansas about 20 minutes from little rock. It was about 6pm when all this occurred so the dealership was closed at the time. I called the next morning and they got me in at 7:30 am; diagnosed the issue by 11 and i was back on the road. I greatly appreciate John and Greg that were at the service desk when i arrived. Theu were extremely polite and concerned about my issue and made sure we came up with a fair solution. This place of business is definitely has amzing customer service.

John Hensley over at McLarty Volkswagen made buying my car from out of state easy! They werent persistent or pushy, and gave me a fair value on my trade in (mind you this was out of state and they werent able to inspect it). John set everything up so when I got to the dealership, I simply had to sign a few papers and I was good to go. There were some minor issues with the vehicle, but the McLarty team was amazing, and were willing to fix those issues at no additional cost. If you are a local customer, or out of state trying to buy a vehicle with their great prices, this is THE dealership to go with. Their dealership fee was over $600 CHEAPER than any of the Florida dealerships I tried to go through. Simply put, this dealership is has the following:- Great prices- Knowledgeable team- Hassle free- Out of state friendlyThanks again John!

I purchased my car from McLarty VW in August 2020 and they have been a joy. The buying experience was wonderful and then when I needed service recently they went above and beyond to make sure I understood what was going on and what needed to be done now and in the future. I highly recommend them

Mclarty VW is AWESOME!! I do recommend them to all family and friends!! I will never buy a VW from anyone else!! They are 10stars plus!!!

Everyone we dealt with was absolutely wonderful (Matt, Hayden and Andrew). Could not ask for a better experience!!!!

These guys have been great! Decided to wait while they did some recall work and an oil change. The lounge was comfortable and everyone was socially distancing and wearing masks. 2 thumbs up!👍👍

I went in for a 100000 mile multi point inspection. No tire rotation no oil change. Needless to say was I surprised when they charged me $80 out the door. And this for an oil change!! Be aware of this place.

Greg in the service dept. was great. What was suppose to take one day took two weeks so that was frustrating. Also communication was slow. Most all the info I got I had to call the dealership to get.

Cameron went above and beyond helping my husband and me buy a new vehicle, and helping us when the finance company never sent our paperwork a month later!

Excellent service..they handled our RV so professionally..very cordial..very nice people all thru...thank you for your fast service

Everyone very polite and helpful. They go way beyond standard customer service.

Always great service and professional/friendly staff. Thanks Greg and John!

Amazing service and super nice service representatives.

You could have chosen not to try to commit fraud, that would be a good start.

Customer service really stands out, appreciate the job theyve done.

Salesman was very nice and understanding of my needs and wants

If you ever need to purchase a vehicle.. new or used.. this is definately the Place to go!!! Great customer service in EVERY department!! Attention to detail!! We were treated like royalty!! As well as everyone else we watched being helped!! Highly recommend this establishment! From the general manager all the way to the service department!

I would not recommend doing business with this dealership. I drove to McLarty Volkswagen from Dallas Tx to purchase a Atlas Cross Sport. The package on this vehicle was very difficult to find in Dallas, so I confirmed the vehicle was available with Sales person Ketcher and drove to Little Rock. I drove four hours to this dealership. Unbeknownst to me, this vehicle had 1600 miles on it. This was very disingenuous. Allegedly the owner let his wife drive the vehicle. My sales person didn’t disclose that to me during our phone conversations. But I was there, so I still talked numbers with them. The McLarty team told me they would work with me on the price based on the mileage. I ended up purchasing the vehicle but later found out, they only offered me the discount which was on the internet....same discount due to me anyway!Once I get home, I discovered hair all over the carpet, potato chips under the passenger seat and a small scratch on the passenger door.I called Ketcher and all he said was enjoy the vehicle.I should have followed my gut and not purchased the vehicle but my wife really wanted the vehicle, so I let her excitement cloud my judgement.I recommend Volkswagen vehicles, just don’t do business at McLarty VW in Little Rock Arkansas.

The car I bought, a GTI is great. The salesmen I liked. The sales manager was great. The only issue was the negation chip for the car is missing and they will have to order one and that means I will have to make another trip to Little Rock. At least I will get to drive my new car.

Fast, reliable, helpful. Amazing service all around

We bring both our vehicles to the McLarty service department because the service team is AWESOME. I cant brag on John and Greg enough. They are efficient, friendly, knowledgeable, and go out of their way to take care of us. I usually look for a local mechanic to take our cars, but with this team, I wouldnt dream of going somewhere else. Thank you Greg and John for being awesome!

Good Service Department. John Siitonen advisor is prompt and does his best to meet your service maintenance needs in a timely manner. Overall good experience.

This is my second car purchase at McLarty VW. Both experiences were very good. No BS sales; they listen to your needs/wants; and work efficiently. I’ll be back in a few years!

I called and talked to Ketcher a few days before buying my VW Atlas. He was very professional over the phone. Informative but not pushy at all. Inventory was low so we decided to look at another VW dealer but we were disappointed in the other dealers customer service so we drove over to McClarty and ended up buying an Atlas from Ketcher and everything was done absolutely professional and easy! Would definitely buy from them again!!

I went and traded my dodge grandcaravan and got a 2021 Volkswagen Atlas! Our salesman, Mazen, went above and beyond our expectations it didn’t feel like I was talking to a salesman but rather a close friend. We were so happy and impressed with our overall experience there we went home and got my husbands Jeep Cherokee and traded that in for a 2020 Volkswagen Jetta!! Two cars in one day!! We love the whole team we worked with from the salesperson to the finance manager was a great experience! We love y’all!! Thank you for making this buying experience a great and memorable one!!

Awesome, low-pressure sales team, and happy with entire process! This is my 3rd VW purchase from this dealer.

Friendly ppl that are willing to help and make you feel welcome. John and Greg in Service Dept. Office gets a huge Thank you.

An overall great car buying experience! McLarty Volkswagen is not notch!

Ask for Jack Bowles. He is the most professional and compassionate salesman I have ever had the pleasure of doing business with. He takes your purchase personal and will exhaust every pathway he can to get you the deal you deserve. He sold me a Passat and had the entire vehicle detailed, refueled and ready to go as soon as the paperwork was complete. Well done Jack.

4/5 stars only because of turn around time. If wasn’t for that then definitely 5/5.

This was my first visit at the McLarty service center. The customer service was really great from beginning to end. I really love the fact that the mechanic took the time to video the car for the multi inspection so that I could see it. Thank you for the excellent service!!

Jack Bowles, EV Specialist at McClarty Volkswagon along with the entire staff are the easiest and most professional to work with. The whole experience honestly has been the Best car buying experience we have ever had. Highly Recommend.5 Star!!!

If I could give Mclarty s service department a - star I would. I love VW but will never buy or do business with Mclarty again. They would not honor their promise. Treated us horribly! The service manager Bobby promised us a rental car after due to the fact it was an fecal on emissions and was covered under warranty and would take more than 3hrs to fix. Was stranded there for 7hrs. When asked Bobby said no matter what to not give us a rental!

Very helpful and very professional!!

Josh Cameron at McLarty Volkswagen in NLR sets the bar for all other salesmen!!I was in a car accident that totaled my car (great way to start 2021). I looked online and found a few cars I liked at the NLR location, so I called up and was connected with Josh. When my husband and I arrived, the first thing Josh did was take us into his office, discuss what we were looking for (criteria, etc), and then pulled up their inventory with those filters. Long story short, the very first car we test drove was the one we bought because he took the time to thoroughly understand our needs FIRST, rather than taking us straight out to the lot.When it came to meeting with the finance manager and signing paperwork, there was a bit of a wait due to how busy they were. Josh repeatedly came to check on us, apologize for the wait, and see if we needed anything. When we finally got done, my new car was out front waiting - fully detailed, full tank of gas, and a little gift to say thank you!!Working with Josh was hands down the best car buying experience weve ever had, and he has officially been deemed as our salesman for all our future car purchases. Thanks Josh!!

Great car buying experience. Jason was great to work with.

Very professional and quick service.

Saw a car online last night I was interested in. Called this morning. Had an appointment for 1:30p with Nathan. By 4:30p I was home texting pics of my new car to my kids. Love the car, easy and fast purchase and didn’t have to sit for hours waiting. Even did 2 test drives... I feel I got a fair deal on the price. Nathan even set me up on their system for service reminders, etc. I would do businessWith them again.

John was fantastic to work with. He and Ben worked very hard to get us a new car, 2018, Volkswagen Atlas. John was great explaining and super vehicle with many options. Ben knew just how far we could stretch into a comfortable payment. Then Tony was very professional and humorous as we went over the financing derails. The best experience Ive had buying a vehical in my life and Im old.

One of the best experiences Ive had buying anything, anywhere. Buying my first car myself, full of stress and anxiety about the process, went to another dealer hopeful to narrow my search, and was essentially told by the salesman in the lot before we even began that I was a waste of his time if I wasnt sure what I wanted or if I would buy that day. Hayden and then John at McClarty Volkswagen spent the entire day with me that day talking through the process, helping me feel confident and secure in my decision, and were patient with me to give me the time I needed to feel secure and confident in my decision. Loving my new car and couldnt be happier with the service of the staff! Would recommend this group to anybody.

We really enjoyed our experience at McLarty Volkswagen in NLR. My husband has bought several different vehicles over the years and still says this was the best experience.I personally HATE dealerships because I hate feeling pressured or when people get pushy...I just get anxious and immediately want to leave, hence the reason I was driving a ‘07 Corolla. Denise made my experience soooooo nice. I didn’t feel pressured at all. She was super kind and gave my husband and I plenty of time to talk about what we were comfortable with. If you stop by you should ask for Denise.My first car buying experience officially has me spoiled! ❤️

Scheduled an appointment for a recall item. The dealership delivered on the estimated time to complete. Especially like the video from the tech with comments on overall condition of the car. And the free vacuum and car wash was a plus. Overall a great experience!!

Unfortunately, the process of getting the dealership to respond to my request has taken 9+ days. I was forced to make repeated calls to the dealership and request, in addition to contacting a salesperson (Jack Bowles) to have them contact me, when my issue could have been resolved in a few hours. I would want to believe that my experience reversing a sales action and not purchasing a vehicle with McLarty Volkswagen is an abnormality and not typical.Additionally, the 2020 Volkswagen Atlas I own was purchased on May 13, 2020 from your dealership, which I took delivery of that day. Upon departure from the dealership, I was given a Proof of Insurance document (to provide law enforcement if stopped) and did not receive a contract, bill of sale or buyers order until June 7, 2020 by mail. I was not aware of any additional GAP insurance being added to the sale because I believed the truth and my best interest were being protected, which it was not and I should have responded earlier. I enjoy the product you sell, however, it’s very unlikely I will purchase from your dealership again. I expected better service!

McClarty VW Service Dept. is exceptional! Every contact was welcoming. Super nice people! Someone even offered to make me a cup of hot cocoa bc she was making herself one ☕️Super comfy waiting area, too.And I loved the text updates and that included a guided video tour of my baby Tiggy Tijuana being properly pampered;)I was always kept in the loop and appreciated the service questions that were considerate of my time e.g., software update added time to the visit.Loved the courtesy car wash. The consideration each and every employee showed by wearing masks was so very appreciated and topped off an overall great experience.100% happy customer!!

Was treated like I was valued. Work was done fast and professionally. Even got a video walking me through the whole inspection of my vehicle.

John in the service department was very nice and very helpful about getting scheduled service for my car. They fixed the issue and even gave the car a good wash.

It was a pleasure doing bussiness with Mclarty Volkswagon

I had such a great time when buying my car! Honestly, I didnt even go in to buy a car, I was getting an oil change on my NEW Volkswagen that i bought less than a year ago! Nathan was my car salesman and he did an incredible job finding a car I didnt even know I wanted and bringing it all the way from Missouri. Nathan was very humorous and kept me laughing. Even though Nathan was my main contact, I can tell that humorous atmosphere extends throughout the entire dealership. My financial manager(I HATE I cant remember the name!) was by far the funniest man Ive ever met and he made me feel like I was an actual person and not just a dollar sign. I really enjoyed all the days I had to go in there and feel like I should just go in and visit sometimes!