Great people to talk to and the knowledge that they have.I found a food pickup truck that is the same as NC. NC truck that has 95,000+ in mileage on gas and selling it for $38,000+. The same truck has almost 75,398 in mileage. The price is $25,929. They have great deals! Please stop by there. Its in Northampton, MA.The person that knows about pickup trucks is Zack. Hes a great guy and a good person to talk to. See for yourself.I approve* *U

Watch out for their finance games. They lie about their interest rate being competitive and wont be honest about their interest rate until you come to the table with your own bank to finance the deal. They advertised a car for sale but neglected to mention that you have to finance it through them otherwise no deal. They charge extra interest and tell you its the best so that they can make money off the interest. Its a frowned upon scheme that car dealers use which should be illegal to not disclose.

Working with Zachary Bley was an absolute pleasure! Zack is extremely patient with my fiancé and I so we decided to both get new vehicles. He’s a true professional who knows the car business inside and out. The buying process was quick and easy. The best part Zack stayed in touch with me the entire time which only made the buying experience even more enjoyable and painless. I highly recommend you talk to Zack if you are considering buying from Lia Chrysler Dodge Ram Jeep Northampton.

I bought my 2018 Jeep Cherokee from Lia in Northampton and have taken it there for routine service whenever needed. And until recently Ive found their service department to be first rate. The other day, however, my car wouldnt start. I called AAA who got me going with a jump and told me there was a problem with either the battery or the electrical system. I called the Lia service department and explained my situation. The person I spoke to basically told me to take a hike. What he actually said was they couldnt service my car until sometime in September (it was the middle of August when I called). I asked if he could suggest somewhere else in town where I could take it. No, he said. Absolutely no help whatsoever. I eventually got the problem fixed at the Firestone service center right up the street from Lia.

Amber is the best. She knows her product well and is very attentive. Its my 3rd car with her and even my neighbor got a new Gladiator keep up the good work thanks so much

Amber Brainard was awesome! She helped me get into a car that I had been searching for for months. Awesome job all around!

Nick Kane, the GM at Lia Jeep in Northampton, seriously helped us out when we needed it most. While trying to make a transnational move, my partner’s jeep went haywire in the midst of needing it most. Nick got us in the door and offered us everything he could given the situation. We are grateful for the kindness and exceptional customer service. Highly recommend.

I went to Lia Chrysler Jeep dodge of Northampton ma met Amber Brainerd to purchase a vehicle which would help me get to see my son more. She was super helpful and listened to my story, and worked with me to get me the best price to get me into a lovely Dodge 1500. Kept in contact as she worked out stuff on her end and let me know as soon as all was set. She got low monthly payments and a lovely Truck for me. Amber Brainerd is a great asset to this Dealership and great to work with.

We just had an exceptional experience at Lia with both our sales person Amber as well as the business manager MacKenzie in trading in a Sahara Wrangler for a Gladiator Rubicon. We truly have not ever had such a smooth transaction start to finish until Lia. They were great to work with as well as were very accommodating and met all our needs. We had just come from another Jeep dealer, who we were not happy with at all and then very happily landed at Lia!! We would highly recommend Lia, and when you go... Ask for Amber!! ❤️

I had a great experience at Lia with Amber Brainerd purchasing one of their used vehicles. Amber was knowledge, answered all of my questions, and went above and beyond with some specific questions around registration, etc. Very smooth experience from start to finish.

Our second time working with this dealership. There are 2 other Jeep Dodge Ram dealerships that are significantly closer to us, but Ill always travel the extra distance to Northampton for the outstanding service. This time we worked with Amber Brainerd and she was an absolute pleasure to work with. She was fast, efficient, and flexible, even when asked to rework numbers repeatedly. Bonus points for her patience and willingness to help with my tiny humans when I picked up our truck.

Amber assisted me with the purchase of my first truck. She was very helpful and provided through explanations to all of my many questions. Don’t hesitate to reach out if you are in the market for a new vehicle!! Thanks Amber!

Best dealership experience I’ve ever had. Amber Brainerd worked some magic and got me into the perfect Jeep. Thanks Amber for all your hard work and coordination!!!! You’re the best.

I just bought a car through Amber at CDJR Northampton! She made the process wicked easy for me and was extremely helpful throughout everything! I recommend her for all your car buying needs!! She can get pretty much any car in the Lia Auto group! So if you don’t want a Chrysler, Dodge, Ram or Jeep you can still go through Amber!! I love my car so much, thank you for making my first car buying process as painless as possible!!

Had a great experience purchasing my Jeep Cherokee with Zack. It was such an easy process. I highly recommend purchasing a vehicle here

Overall, a very good buying experience! Amber was great to work with, as were the sales managers. There was a slight hiccup with detailing the vehicle, which can happen. But the professionalism they exhibited when addressing my concerns is what stuck with me. Acting with empathy, understanding, and professionalism goes a long way. Would definitely recommend.

Great place to purchase a vehicle from, overall very nice and friendly staff, I recently purchased a vehicle from them and had a great experience, I worked with salesman Zach who was very efficient and very helpful and was very quick with the whole process got me into the vehicle I specifically wanted. They will do whatever they possibly can to get you into the vehicle you want and will work with you for price point you are comfortable with or help you to get financed and approved for the vehicle you want. I would definitely recommend them to anyone looking to purchase a new or used vehicle they will do whatever they have to to get you into the vehicle you want and if you are financing they will work with you to get you approved for the vehicle you are looking for. Overall very happy with my experience and my new vehicle!

Me and my husband were in the market for a newer truck so we went to Lia Chrysler Dodge Ram in Northampton. And Amber Brianerd the sales rep.took good care of us she answered all are questions and she is so friendly and so good. She got us in to a newer truck.she is so awesome to work with so if your in the market for a car. Go LCJDR in noho and ask for Amber Brianerd shes the best...

By far, very, very far the best car buying experience ever! I had been looking for at least a fair deal on a near new Chrysler Pacifica since April 28. I viewed hundreds of Chrysler Pacificas on line, I have spoken to at least a dozen sales people/dealerships, begging them to get me into one. Oh there is a shortage... I looked at hundreds, all over priced. I found LIA CJDR in North Hampton, TWO HUNDRED MILES AWAY, I live in Dennis MA. I called, Amy (a gem), got me on the phone with Nick the sales manager, no way was I driving 200 miles to be disappointed by another auto-dealership experience after hundreds of hours of searching (that is not an exaggeration). In five, maybe ten minutes I had the deal I wanted on the car I wanted. Unfortunately, the traffic was a nightmare, I didnt get there until 4:30 pm they close at 5:00. On a beautiful summer Saturday, Dave Sepavich (sales), Nick (the sales manager), Mackenzie (finance) all stayed late to get me into a sweet 2020 Pacifica. No kidding THE BEST CAR BUYING EXPERINCE EVER does not do this team justice.b

I cannot begin to say how grateful I am to have had Amber Brainerd as the salesperson I worked with in the purchase of my new vehicle. She was extremely knowledgeable, patient, as well as informative during my purchase and more importantly, remained just as informative and helpfully courteous after I signed ALL the documents and owned the car. She was able to direct me to the EXACT car I wanted, which represented all the features I needed with a little extra included....at an extremely competitive price. Another part of my positive experience at Lia was that the dealership recognized the great condition and value of the vehicle I was trading in and treated me very fairly in assessing its value.

Our experience was great! We bought our first truck today and working with Mackenzie Sumwalt was wonderful! She was very informative and was very patient as we had our 2 little kids with us. We are so excited about this truck and will be back one day when we buy another one. Thank you to Paul too! He was great and wouldnt have ended up with this truck without him!My husband had such a great experience too and wanted to add his own review but didn’t have a Google account.He’s already planning our next car purchase and won’t go anywhere else.

A positive and smooth car leasing experience! I worked with Amber and she was quick to respond to my questions, professional, organized and worked hard to get me what I was looking for. I highly recommend purchasing or leasing a car from this dealership.

Just bought a 2018 ram 1500 from Lia CJDR Northampton..Gavin (salesman) and Nick (sales manager) made the deal very easy with no pressure and no hype. Happy with the price of the truck and trade.Mackenzie (business office) was very efficient and informative while handling all the paperwork. Would not hesitate to recommend this dealership to anyone looking to purchase a new or used vehicle.

I live in Massachusetts, liked a car at a Lia in NY. Paul Folta from Lia Northampton helped me secure the vehicle to his dealership so I could make the deal. Awesome seamless purchase. Great communication. Process was easy from beginning to end. Thank you Paul!

I recently purchased a vehicle from Lia CJDR and I cant say enough about Zach Bley and the rest of Sales/Business staff at Lia. Theyre all super friendly and informative. Zach was able to get me into the vehicle I wanted and at my requested price point.

Thank You Amber ! Third vehicle purchase and first from here at Lia CJDR and couldn’t be happier ! Very happy with my experience! ⭐️⭐️⭐️⭐️⭐️

Such a great experience and smooth transaction. Our sales guy Paul Folta, was extremely helpful and answered all our questions before and after the sale was final. He even followed up to make sure we were enjoying our 2015 Ford F-150. Ive never had any sales rep follow through like that. We would definitely go back. Thanks for the outstanding service!

Great atmosphere and friendly staff. I never felt pressured to purchase a vehicle. I worked with Amber in sales who went out of her way to make sure I was happy and all my questions were answered. She let me know what was going on through text every step of the way. Amber ended up getting me into a new Ram at a decent price.

We had a great experience purchasing a vehicle here. We worked with Dave and he was extremely responsive, provided us with regular updates on the status of the vehicle, and wasnt pushy or overbearing at all. The whole process was smooth and headache-free!

I just purchased my jeep gladiator with Amber Brainerd as my salesman. She made it one of easiest vehicle purchases I’ve ever had!

If I could give these people ZERO stars I would. Literally just bought my wife’s Jeep from this place a month ago. Come to find out it needs new front breaks. AWESOME! So clearly these people aren’t even going through vehicles before they sell them. Pretty sure breaks are important but I guess lia sees that differently. Had an appointment to have the breaks looked at and it took 2 HOURS just to tell us we need the front ones. We live an hour away so we had to go back again today and get them done. The appointment was at 3 and they just brought the vehicle in at 4. LITERALLY THE WORST SERVICE IVE EVER EXPERIENCED! Get it together lia seriously. Unacceptable.

Great first time car buying experience here, everyone was very helpful and not pushy. Was a very easy going first time experience!

Where do I begin? I can not say enough about my experience at this dealership. This was the best. Amber Brainerd was beyond awesome to deal with. She did everything she could to get me into a 2019 Chrysler Pacifica. She never pressured me once to buy the vehicle. She was very patient and very professional. Never rushed threw anything and made me feel like I was valued as a customer. It was a pleasure doing business with her. Mackenzie was awesome also. She explained everything in detail while I was signing for my new vehicle. Very professional and friendly. Even signing for my vehicle was enjoyable. I will not hesitate in the future returning to Lia when I am ready for a new vehicle.

Lia Ram made my online experience nice and easy. David Sepavich was really knowledgeable with my vehicle and all my questions. I will definitely return next time I’m in the market.

We went told the sales person what we were looking for,so he said he would get on the computer to find the truck,never heard back.disappointing

Made the appointment online, made it easy

One happy customer right here. Thanks to my saleman, Paul Eugene Folta and the rest of the lia Chrysler jeep staff 🤡🤙🏻MJokerG

First off when buying a new vehicle its never as easy as walking in and out but the team here. Worked very hard and helped me get into a truck Im extremely happy with. From the initial phone call to the financing they explained everything to me every step of the way. Im am very pleased with them and would suggest or refer anyone to go see Audra and shell get you set up.

This was my third purchase of a RAM truck from Lia over the years and every time was an enjoyable experience. This last purchase experience was exceptional. It was about a two month process and many emails back and forth with Amber Brainerd to find that perfect RAM truck. Both my wife and I couldnt be any happier with the vehicle. I would highly recommend Amber to anyone looking to purchase a vehicle at this dealership. She was extremely helpful, very responsive to all emailed questions and got us a deal you could say no to. Ill definitely be back at sometime in the future when the time comes for our next vehicle.

Zach Bley, Nick Kane and Makenzie were incredibly patient and kind. They made the entire process less stressful and easy. I highly recommend people to go visit them. Zach was delightful to work with and a very kind soul. Thank you!

I had a wonderful experience with this young salesman Paul Folta. And a very nice business transaction with the finance manager who was a very smart young man as well. I was able to complete my car purchase in a matter of 45 minutes and then I can go back to do the boring paperwork later on.

Just had a 2020 Dodge Ram 1500 big horn delivered to my house. My sales person was Paul Folta he went above and beyond to make this the smoothest car buying experience Ive ever had. Anyone looking for a relaxed buying experience go see Paul Folta at Lia Northampton you will be happy you did. Thank you again PaulJustin

Great hospitality and service . Recently bought a car from them & i couldn’t be any happier, if you’re ever on the market for a new car Amber is the person to contact ! Helped me with everything

Went in for an oil change and was dealing with Johanna Pieciak. She was amazing and very helpful. Toni was also super sweet 😉

Just purchased a new Dodge Ram Rebel that I picked up yesterday afternoon. My salesperson, Amber, was fantastic. She guided me through the process of programming the Uconnect and was exceptionally patient while I took my time choosing between the Dodge a Jeep. The whole team here is great, and it was quick and easy to get the whole process wrapped up. I highly recommend Lia cjdr to anyone looking for a great experience purchasing a vehicle.

Probably one of the worst dealerships I’ve been to when it comes to dealing with the salesmen. Have only owned mopar vehicles my whole life, But would not recommend going to this dealership unless your willing to deal with rude salesmen who are not even willing to negotiate the price of a vehicle at all. Looked at a left over new truck going on 2 years old and they would not negotiate from sticker price 1 cent. Can buy the same truck brand new with the same options for pretty much the same exact price. Love ram trucks but will now start looking elsewhere for my vehicles and possibly other brands.

We were searching for a Jeep Wrangler Sahara for my daughter. Lia had the exact vehicle she wanted and I started the buying process with Mackenzie. She was courteous and responded in a very timely manner. Every question we had was answered and things were taken care of efficiently and professionally. Our family has purchased a few vehicles over the past few years and this was definitely one of the more smoother transactions. We are highly satisfied with the transaction.

I was looking to purchase a new vehicle for months when I reached out to Lia CJDR Northampton. I made an appointment to come in and meet with Paul Folta and let me tell you, BEST DECISION EVER. Paul assisted me through every step of the process. Paul was professional, honest, knowledgeable and fair. He listened to what I wanted, answered all of my questions and gave me the tools to make the best decision when it came to making a purchase. The entire process went seamlessly and I never felt overwhelmed or that I was being taken for a ride. I HIGHLY recommend Lia CJDR Northampton! Go see Paul, you won’t regret it!! Thank you Paul!!

Had to get my first oil change today an visited Amber my sales lady, we talked about my new 2020 compass and how I love it!! It was so nice to see and talk to her great person!!!!

Please help us out. I realize that it is a difficult time for all right now. I am a teacher and my boyfriend works in the restaurant industry. Lia has had our only vehicle and has been “working” on it for a week but they have not given us any real updates. We even had to show up in person with a car we had to rent from Boston because no one was renting in our area. All I am asking is that someone calls us back to give us an update on how much we are going to have to spend to get it fixed. If I knew that we would be depending on family to get to work I might have taken the car to a dealership that could service us more quickly or at least give us the courtesy of communication. I am at a loss.EDIT: NOTE: I was not happy. At all. With the service at Lia. I had my vehicle towed for almost 200$ to LUNDGREN in GREENFIELD MA. Please consider going there first. They are amazing. The only “happiness” that came from working with Lia is that they did not charge me when I put up a stink. Again, just to make it clear, I was not happy with Lia. Go to greenfield, avoid Lia. Thank you.Edit 2: I never spoke on the phone with anyone at Lia, they only got in contact with me after I emailed.

Thank you for the great buying experience. Dave Sepavich was so patient with me and got me the best deal. He followed up and answered a couple of questions a few days later. Would surely go back to Lia in the future. I am very happy with my 2020 Cherokee.

Kassidy is top notch! Highly recommend and make sure you ask for Amber in sales!!

They sell good quality cars, everybody is friendly there, you feel like your with family, I drove 2 hrs. to get there because of the deals they had, Trevor, Issi, and Justin are the people that helped me and they were fun to be around and I got a great deal, I would take the drive again to buy a car

Great service department. Fair rates. Very accomodating, prompt and friendly. Nikita is the BEST

Amazing experience always with zach, and amber! they rock!

My service advisor Kassidy Clapper was extremely knowledgeable & very helpful with my service needs. My Ram was ready when promised & I will 100% recommend Lia CJDR to Family & Friends.

Johanna Pieciak went out of her way to accommodate my scheduling. She was very pleasant and professional. I had routine maintenance done. Fast & friendly service. Thank you Johanna & Lia.

Great buying experience. I have purchased many vehicles. This was the easiest no hassle vehicle I ever bought. I will definitely do business with them again.

The Team at Lia Chrysler Jeep, starting with the excellent service given by Paul Folta as my salesman, made my purchase of a 2020 Jeep Gladiator Sport memorable...I would definitely make my next auto purchase with them.

It was an awesome experience from start to finish with Lia. Dave S was great with information and the final process of buying my Jeep. I am very excited to own my jeep. Its been a life long dream and Lia and its staff made it all happen. Thank you.

I recently purchased a Certified pre-owned Jeep Grand Cherokee from Lia in Northampton. The experience was really exceptional. Amber Brainerd our salesperson was a pleasure to work with and checked in with me via text throughout to keep me informed and she checked in after the Jeep was delivered (yes delivered to us at no additional charge - which was awesome!) to make sure everything was ok, which it was. Couldnt recommend Lia and Amber enough.

My experience here was excellent. The people who work in this establishment are very down to earth, willing to help answer all questions and highly professional. Buying a car here was very easy and everyone made me feel very comfortable. I highly recommend you come her to buy a car.

Amber Brainerd at Lia in Northampton was excellent. Knowledgeable and great follow up.

I truly am thankful for the time and effort that was put into ensuring I was not only driving but paying for a vehicle I truly enjoyed.The fact that they went to the auction and purchased a car to my exact specifications was truly amazing. I am beyond impressed and will for sure be back for future purchases!Their hard work and efforts were for sure noticed from this customer and I am beyond over the moon for my new grand (Violet, named her yesterday🤣)Happy Halloween! And thank you to the team!

A very positive buying experience! I live an hour and 15 mins away from LIA, I was in contact with Mackenzie and she made everything fun and easy! I didnt want to make the drive for nothing and she made sure I didnt- she was so friendly and pleasant right from the start. The test drive was great and she made the paperwork easy and well explained as well. Highly recommend this dealership!

Mackenzie Sumwalt-Kijak did an awesome job throughout the whole sales process. Even though I had to wait 3 months for my car to be built, she stayed in touch throughout and made sure I was updated with any pertinent information. Go see her if you want a great deal, and great customer service!

I always come here for my jeep for an oil change and let me tell you something I literally just got an oil change about 1 month ago and I checked my oil today and it was empty like they never changed it at all I took the old oil out and it was black and clumpy they use nasty oil for cars please save your jeep and do your oil changed yourself another day without noticing and my jeep could of been damaged badly trust when I say check your car after you leave this place!!!!!!!!!!!!!!!!!!!

Best Jeep buying experience ever (and this is number seven). No haggling, no time wasted. Salesman (David) and everyone in the place was respectful, warm, and straight-forward. No wasted time playing games. After a couple bad experiences with dealers in New York State (home state), it was worth the 2 hour drive to Northampton.

My wife and I had a very pleasant and personable buying experience at Lia Chrysler Jeep Dodge Ram Northampton. We went to the dealer knowing exactly what used car we wanted to look at. We were assigned Mackenzie as our sales rep. Mackenzie quickly verified if the car was still in stock and pulled the car up. Before we went for a test drive, she went over a lot of the options, has technology changed on cars. She was very thorough and patient with us answering all our questions.As we left for the test drive Mackenzie asked what type of driving I mostly do? I explained I had an hour commute and it was mostly highway driving. She tailored the test drive that included a short drive on the highway to let me see how the car handled on the type of driving I mostly do.Back at the dealership we entered the part of the process I hate the most, making the deal. It was actually very pleasant, no high pressure selling. My wife is the better negotiator, so she took care of this part. We did come to an agreement and purchased the car.Next step of the process, finance…ugh, the sign your life away part! Surprisingly this was also a pleasant and personable experience with Nick. He went over all the finance and warranty information very clearly and thorough, taking the time to answer all our questions.My wife and I highly recommend dealing with Mackenzie and Nick for a pleasant car buying experience. I can only give a five star rating, but both Mackenzie and Nick deserve at least a six if not more. Thank you for a great car buying experience.

Zach wouldnt talk to me after I told him we were doing financing through our bank. Though he did give us a better offer by .5% we told him prior we were doing it through bank regardless. And ya know masic pushy car salesman stereotype stuff happened. The new guy we worked with gave us free tires though he was dope.

Great Service, Great Staff. I went to Lia Dodge of Northampton to get my car serviced from them the person who helped me out with that was Nikita Peshkov who was on the service team. Everything was very professional and customer service friendly as it didnt take that long for my car to get serviced. Will definitely be using this place in the future when my car needs to be serviced.

Let me start off by say ive had the best experience purchasing my 2018 ram 2500 from David Sepavich (sales rep) and Mackenzie Sumwalt (business manager)When i begain my search i was in good health (i.e. i could walk) mid process i got Sciatica and you know about sciatica you cant move or do anything. so Dave got all information ran numbers valued my trade and got me approved without me even leaving my sofa. Mackenzie went above and beyond to get me all paper Esigned and had my truck delivered to my house. Customer service like this is hard to find thats why ill forever be part of the lia family and will continue make my purchases there.

The entire car buying experience from start to finish was so smooth and easy, the entire crew at Lia CJDR is amazing. My salesman Tim was knowledgeable and extremely helpful, going above and beyond my expectations. The sales manager Chris worked to get me the car I wanted at a payment that I could afford. Really, the whole team at Lia blew me away with their customer service and commitment to customer satisfaction!

Excellent buying experience. I am a veteran car/truck buyer and this dealer is top notch. Bought a Ram 1500 and my salesman Evan was a pleasure to work with. The truck was superb and well detailed. Definitely a positive buying experience than some of my others. Financing paperwork was quick.

I was very pleased with your service manager Rachel Hawkins, I have never been treated with so much respect and the 52 years I have been buying cars. Your service was excellent to Steve did a great job on my differential. It will bring me back for other service. Thank you once again miss Rachel Hawkins

Great place to buy a Jeep! No pressure, no surprises, great sales staff!David Sepavich was our sales consultant and made this whole process very easy for us.Dominic in the Business Office was also especially helpful in moving this deal forward!

Worked w. Jeremy. Was a good overall experience. Only down side...when I first looked at the car I pointed out some scuffing on the leather seats, and some paint marks in the trunk. Jeremy assured me the car would be fully detailed and these would all be removed. When I received my car, there was no evidence that this had been done. Was a bit disappointed by that.Otherwise, a great experience overall, from the test drive, to the paperwork, to having the car delivered. The customer service, minus that one issue, was good.

I bought a lease with them last November and it has been nothing but trouble since then. First, after I had signed the paperwork to my Jeep, they lost the title. They didnt have a loaner car for me so I drove around the car I was trading in until they found it. Then they changed the company that the lease was through. I brought up that my registration still had the old company and they said it was fine because they updated it. I thought it was all fine until I got an overdue excise tax bill because it was sent to the wrong leasing company. This was in July. I paid the excise bill with the interest, warrant, final notice fees, etc. because I was afraid what would happen if I didnt. Talked to them and thought it was resolved. Now it is October and I received yet another excise tax bill that is overdue because it went to the wrong leasing company AGAIN. I have tried calling twice now and still no one will call me back. I talked to my town and they cant change it, talked to my car insurance agent and they cant change it either. I am now on hold with the registry and they are having trouble with this also. Next month it will be 1 year since I started my lease. I do not recommend this dealer, it has been nothing but a headache.

I called the sales department twice to ask a few questions about getting a car. The first time I called, I told the woman that I couldnt give her a definite time I could come in to look at a car because of my schedule being all over the place. I will admit I was mumbling my schedule a bit since she wanted me to come Saturday and I wasnt sure if I would. Then I get hung up on. So I call again and a woman picks up and she sounds like the same woman I talked to before so I asked her if she hung up on me. She said no and the person she had last spoke with was a male. I go on to tell her that I was hung up on and she keeps insisting that it was my connection that was bad. Then she says oh the girl you just spoke with is right here, she said the call dropped. I say no and then she goes on to say that the call is choppy, she can barely hear me, etc etc. Sounds completely fake. She was acting very rude to me and not treating me as a serious buyer. Then I tell her I dont know if Im coming in anymore because of the way Ive been treated. She tells me thats fine. So Im just like whatever and I tell her to have a nice day and I say it a little loud since shes saying she cant hear me. Then she says maam this is no reason to yell at me. I try to explain to her that I wasnt trying to yell, just speak louder into the phone since she said she couldnt hear me. Then I get hung up on again. I called two people after that, the connection was just fine and no one said anything about my end of the line being choppy or that they couldnt hear me. I had clear conversations with them from the same place I made a call to this business. The other reviews on here seem to be positive but I definitely would not recommend speaking to the sales representatives

Amber did an excellent job helping us find the exact Pacifica Hybrid we wanted. When I first started looking, I wasnt sure what I wanted and she was patient and never pushy while I made up my mind. She was always quick to respond to emails and text messages. She went above and beyond to locate our lost headphones that were supposed to come with the car. She drove to another dealership on her day off to go get them! Thanks Amber!!

My experience at Lia Northampton was amazing. Zach Clingan helped me in the purchasing process. He worked with me to find the best deal possible on my Jeep Latitude. I cannot say enough kind things about my experience working with Zach. The entire process was simple, fun, and stress free! I will continue to go to Lia Northampton for my future car endeavors.

Smooth flow from walking in to driving it. Truck is amazing. Props to Amber for selecting it - on the first try!

Johanna and staff were terrific. They were easy to work with

Buying our dodge ram longhorn at lia Chrysler jeep dodge was a wonderful no pressure experience don lafleur was thorough and gave us all the time we needed.all the options we wanted. We would recommend this dealership to everyone. Thankyou don lafleur and your team for for all your help we look forward to our future service with lia Chrysler dodge jeep in northampton. Gene & Diane Olanyk

Awesome Experience!!I had gotten an incredibly affordable online quote for a Dodge Caravan so I went in to test drive and purchase. I live 45 minutes from the dealership. Once I got there we realized the online quote I got was no accurate for the specific van I was looking at, Matt, Dan M., Murray, and Anthony worked very hard to try to get the numbers to where I needed them to be to walk away with this van. When it became evident that I couldnt get that Dodge, they didnt give up and tried another way to get me into a great van. It ended up that I was able to walk away with a fantastic Chrysler Town & Country Touring. It had everything I wanted and more....and the numbers were right where I wanted them. Not only did they get me a great deal on a great vehicle, but they all worked to get the van ready, the paperwork done and the registration completed that day so I wouldnt have to make the trip back over the next day to get the van. Dan S. who wasnt working with us even stepped in to help speed things along and get my inspection sticker taken care of so I could get home faster. I couldnt have asked for a better experience. I will definitely go back for my next car and recommend this dealership to others. They are awesome!!

We had an excellent experience dealing with Dave in the purchase of our new Compass Lattitude. He and the financing team got us into an affordable lease. Cant thank them enough.

I took my car in for a simple repair but asked if they could check the front brakes they had installed a few weeks back. They checked them and found nothing but rather than leave it at them at they went further to see if they could find an answer to my complaint of a funny noise and fortunately they did find a faulty tie rod. When I asked the manager Rachel Hawkins why they didn’t see that when they replaced the brakes, she kindly and very thoroughly explained why so I could understand. I do now get it. I love this dealership!!

I worked with Preston Wilson in the Service department to have our Dodge Caravan serviced. He was professional, detailed and knowledgeable. He provided me a ride to my work while my car was serviced and communicated when the repair was completed. Enjoyed working with him as he was personable as well.

When my wife and I dropped into Lia Chrysler Jeep to look at the new Jeeps and to decide if we should trade, we were introduced to Nicholas Kane the sales representative. Nick went out of his way to accommodate us and after we picked three we were interested in, Nick drove them up front so we didnt have to canvas the parking lot in the cold. After looking and driving them, Nick was able to negotiate a deal we accepted and purchased a 2019 Cherokee

Had a great experience at Lia CJDR. The service was great. I was connected with Mackenzie and she made me and my father feel at home. She was extremely helpful and made my first time financing a vehicle smooth and easy, also helping me find great insurance. I definitely would recommend Lia CJDR.-Abdul

Got a Gladiator which Amber searched and got the exact one I wanted. The Jeep is incredible! Amber was very knowledge, pleasant to work with and very responsive. I would highly recommend Amber Riopelle!

Bought/Leased a 2018 Jeep Grand Cherokee - Limited. My sales rep was Audra.Audra is a Jeep owner and was excellent at listening to me first and then focusing on what I wanted to look at and compare to. She had an answer to every one of my questions. When it came to making the deal it went perfect. She presented what I was looking for and we were in agreement in about 10 minutes. No fooling around which drives me crazy! When it came to delivery she spent the necessary time with my wife and I to understand the new technology and operation of the vehicle. I would recommend her to anyone! I would recommend this dealership to anyone!EDIT: 10 Months later December 2018I had to change this review because of SERVICE. After a great buying experience we immediately experienced a UConnect issue with the radio/control center in the car. Played hell getting that fixed and things went as expected for the next 9 1/2 months. Now we need an oil change and a safety recall. I defy anyone to go online and make an appointment for either one. You are sent in circles on anything to do with service or recalls. Every page requires you to allow them to use your location and will ask for your VIN. When I attempted to find out what recall I had I loaded my VIN as required and they said I didnt have a recall which is how I got to this page anyway! Regardless I still want the oil change appointment,,,,, No can do!!!!!!! Failing the attempt to do this online with the dealers website I went to chat. Whats your VIN? Every question in the book but still no appointment. I went to another dealership. Ive never in my life had such a horrible experience like this,,,,,,,,,,,,,, FOR an OIL CHANGE!

I will use them again! Made me feel important and like family! MacKenzie was fantastic with how she handled a very frustrating situation for both parties! “Waiting for the title”. Staff is professional and they will go above and beyond to make it all work!

Rachel Hawkins was fantastic and communicated very clear as to what my vehicle needed for repairs and was prompt at getting them completed on my 2018 Dodge Durango. It was such a pleasant surprise that a dealership exists that truly treats customers like family and does exactly as they say they will. Most importantly it was fantastic that Rachel understood the value of my time and got me rolling in a loaner vehicle for the evening and didnt leave me waiting around like other dealerships have done in the past. I highly recommend having your service work done here!!! A++++++++++++++++++

It was a rainy day, and most of the staff were attending a training session.I called Trevor earlier in the day, and explained my request: to trade in my lease, and purchase a new vehicle.I was treated with respect, and not pushed into anything.I live 50 miles from this dealership, and pass two other Jeep dealers to get to this one.Trevor set me up with some vehicle options, and handed me off to Eric Wright.Eric was very thorough, even though he was the only one on the floor, and had to handle a few other customers requests. That boy is very conscientious!On the way out, I forgot one of the keys at the dealership, and Eric put it in the mail for me that day.Not a huge fan of the finance office - really tried to push the service protection plans on me.Very efficient dealership. Great inventory, knowledgeable sales staff.

Brought my jeep patriot in with different engine codes that i was unable to diagnose. They fit me in for service even though i did not buy there and diagnosed my problem and correctly fixed it as well as got some covered under my warranty. I experienced some major health issues while my vehicle was in for service and Patrick and the service manager were wonderful at working with me and keeping my vehicle there until I was able to safely pick it up. wonderful experience. I will be back. Thank you.

To whom it may concern - I want to inform you of my recent experience with Lia Dodge in Northampton, MA. As a dealership, I am NOT impressed. I worked via email and phone for a few days prior to my scheduled arrival. I had a vehicle of which I was specifically speaking of in these conversations. Prior to my appointment I was told(I have the emails to prove it)a specific price for a monthly payment. I was also told what I would be given for my trade to reach the payment agreement, and I was told that everything was set. All I needed to do was come in, see the vehicle and everything would be good to go. I arrived for my appointment, had additional conversation about everything I was told(mind you - these in person conversations happened with the same people I spoke to earlier in the week), inspected the vehicle I was there to see and sat back down with the salesman. After making me wait about another half hour I was then told everything via phone conversations and the emails I had was not going to be honored. They were going to change absolutely EVERYTHING about the original deal. I will also mention that I passed up 2 other deals at 2 other dealerships for this. Stay away from this dealership. As a business owner I can tell you this is NOT how you work with customers. This dealership fills you with lies to get you into the door and then yanks the perceived truth out from underneath you. Not only did they lose my businesses business but also the business of the person who was with me. Stay away. Youre better off looking elsewhere.

Jeremy Lapointe was so kind. I had made a mistake in making appointments and therefore didn’t have one for the day I got there. He was able to squeeze me in! Oil change and tire rotation were done in less than an hour!!! Thank you!

Very grateful for the excellent customer service that PrestonWilson extended to my wife when she came in for service on her 2014 Jeep Cherokee. He fit her into the schedule on short notice and proceeded to explain everything in great detail. She said Preston was AWESOME!!

I have been bringing my Wrangler here for service for over a year. The staff and techs are always very accommodating but even more importantly they are honest and straightforward about needed maintenance. They offer great advice and have taken great care of my car and I would highly recommend them.