I used to come here to get my Evo serviced but recent experience left me incredibly frustrated. Here are some data points, make your own judgement.When I arrived (on time) for my appointment, in a Mitsubishi, one of the service advisors stood in the middle of the driveway/shop entry as I was turning in and asked me Hello maam, may I help you? By that time I was already blocking both lanes in the street. He may as well have asked me if I was lost. A similar thing happened again when I came in to pick up my car - I walked up to the service desk and was again greeted with concern a lost person deserves. I could understand if that was a special sort of politeness if he didnt change the approach and style every time I pointed out that I have an appointment or that they are in possession of my car.The service advisor that communicated with me throughout the service duration fielded my questions by repeating the statements that raised the questions in the first place. Like your TPMS sensor light came on because there were aftermarket cables on the battery. Really? My car is totally stock save for coilovers and AGM battery and never saw any engine or electrical modifications. After asking her the same question a few different ways a few times she talked to someone and then told me that the sensor light was on because they found my battery charger in the trunk. Thats the cause? The battery tender, aka aftermarket wiring, attached to my new battery? Not at all the fact that there is a new battery, indicative of previously dead battery, a charger, indicative of storage or drain, and that maybe the cause should be investigated. They charged me for 1 hour for this investigative work and TPMS reprogram - in the end, I find this passable because of the reprogramming, but the communication and causality/reasoning have a lot of room for improvement.They also charged me for 1 hour of investigative work for finding a cut wire in the engine bay - I initially thought it was on the bottom or in a hard to find space, but no - it took 10 seconds to find it once the hood is open. And the service advisor explained that they wouldnt continue to inspect/look at anything else until that issue is fixed and it can only be fixed with a part from Japan and 3 hours of labor, total quoted at $1600, but cant be done for at least 3 months. And that quote was finished with a question about if I was picking up my car same day. Not like, what would you like to do given this information? but instead when can you get out of here? I had to ask if she meant it, she walked back and rephrased, then walked back some more to offer part ordering and service scheduling. I had to ask if they thought the car was drivable. She was unsure. She was unsure about majority of my questions.Oh, and then there is the oil change. It slipped my mind to confirm since historically we agreed on Mobil 1 when I brought her in for service. When I asked the service advisor about it, she said they put in Mitsubishi oil. I asked what about service history - why not use Mobil as before? - she went back and said we put in same oil as in previous service appointments. I dont trust this and Ill be redoing that oil change.The only employee who I felt was sensible, including technically, was Jeff in the parts department - I could trust him with my car. By the time I left, I was so frustrated I couldnt even look at them but he was nice to hand me a parts list for the repair.I can imagine that being in dying fossil fuel auto service industry is not fun. I can believe that I somehow may be a bad customer to this shop. From my own experiences with other shops, I do know that it is totally possible to be nice, polite, employ common sense and even technical knowledge necessary to communicate issues, recognize the brand thats on the sign above your shop, and fair when taking care of someone who comes in for service, fancy or not.