I’ve literally just left the Blue Mercury store inside Macy’s and will not be coming back. Rude and arrogant sales clerk. I always buy my Avene products there and when I asked about the Darphin cleanser for oily skin she just gave it to me and didn’t offer any explanation and when I asked about the 15% discount in the Avene products (whenever I purchased my Avene products there was a 15% discount so it was a valid question), she said she never heard of it and there’s no discount, maybe it was a sale promotion. She didn’t explain anything about the Darphin products or anything, was eager to just swipe my card. If retail stores wonder why they’re broke, this is why - bad customer service will simply make me purchase online.

Ive had the best experience with Tami. I appreciate all your help. You have taken such good care of me and I truly appreciate it. Im not sure I couldve handled the situation better than you did. I have always had the best customer service at this store.Thank you,Tonya R.

Very organized and clean store. Nadia helped me pick out the best natural foundation for my skin type and without being pushy she recommended other natural products that turned out to be amazing. Im a happy customer and will be back to this store.

Delbert Faires and Mirasol Ching were very helpful today. We need more like them. Thank you

I went in to Macy’s to purchase jack black products I found the staff of blue mercury snarky and unprofessional with bad attitudes. Unfortunately this isn’t my first experience there had just as of an unpleasant experience the first time. I don’t know what the problem is but you people are there for sales and customer service get over yourselves.

One lady in particular named “Tami” very rude and unprofessional. She ignored my mom and treated her as if she was invisible maybe because my mom has a Spanish accent? She seemed racist and very angry towards my mother. We were trying to ask questions about facial treatments to the Facial expert, Tami interrupted us and said another customer is waiting as if we weren’t important enough. Bottom line is she was extremely nasty. Would not recommended even going back to this place at all especially with this racist woman who only was nice towards Caucasian women.

Great customer service, Delbert was very helpful and nice!!