Took my grandfather to the store to upgrade his device. The AC was broken and it was so hot inside that he couldnt even stay to get a new phone. The employee, Erik, was absolutely awesome and tried his best to make it up to us, but the heat was just too much for my grandfather. Hate to see such a large company not take care of their employees.

Erik was amazing today at the Parma Store. He was very knowledgeable and very courteous! He went above and beyond and made my experience a pleasant one. I would highly recommend this store and Erik! Great job!!!

Just visited the store to pay my bill and I dont think I have sweat more in my entire life in the 10 minutes my pregnant wife and I were in the store. She was more miserable than I was and the employees were running around making sure the customers had water. I dont know how a business doesnt have Air Conditioning in 2021. Your employees went above and beyond for a situation they shouldnt be in.

Wanted to open an account with AT&T. Due to medical reasons, the heat from the broken AC made me leave before I could complete the transaction. Disappointed that your employees have to work in such negligent conditions. I recommend reaching out to OSHA for this ridiculous work condition.

Quick an professional an explain everything well an clear an thank the young fly guy who help me he was just a fill inn but I definitely only wanna deal with him

Worked with Erik at the store and he was AMAZING! By far the best employee and interaction Ive had at a phone store. I came in for a question on my phone and left with a new phone, ATT TV and a lower bill. Yall need to see this man, great conversations and even better service.

Horrible customer service, they completely waited my time

The fastest experience I ever had at a phone store! Maggie and Amanda helped me get a new phone for my grandmother in less than 30 minutes. I walked in having no idea what to do or get and was nervous I would be turned away since I am not the account holder. Maggie told me how my aunt, the account holder, could quickly give me access to change phones. She then recommended several phones that easily fit my grandmothers style and budget. She transfered everything between phones without me needing to ask. For all the questions I did have Maggie and Amanda answered very politely and thoroughly!

I have been a cell customer since the days of the all powerful bag phone. I’ll keep this short:This store is the definition of customer service.No high pressure sales tactics, just honest and informative recommendations tailored to me!I was overwhelmed. I would like to commend Brian and Erik, they earned my respect and won my loyalty for years to come. Thank you.

Although clerk was polite she did not help me with my problem and since no one was in the store I think she had the time. That was very disappointing and I am thinking of changing service.

Worse experience getting a new phone. They are not a corporate store. Totally messed order up had to go to corporate store to have fixed.

Id give no stars if it was an option. This was the SINGLE WORST customer service experience of my life. I was talked into coming over from Verizon and I regret it every day since. I am going back to Verizon the very first chance I get. I went in with my fiance when he was getting an upgrade and was offered a promotion to join his plan. It would have saved us alot of money. Every month my bill didnt reflect the promotional price. I called customer service repeatedly. They always escalated my complaint, said theyd research the problem, told me Id receive an email. Nothing changed every month. This store received a credit for my turned in device (which was in excellent shape) but never gave ME the promotion promised in exchange. The final resolution -- TOO MUCH TIME HAD PASSED??!! there is nothing we can do. I spoke to the store manager and even the supervisor of the retention department at AT&T. Their employee made a mistake and now I will be the one paying for it. NEVER AGAIN AND I WILL STEER EVERYONE I KNOW AWAY FROM THIS STORE AND AT&T.

I had a good experience. I was taken quickly. I got a new phone. I was explained how to use it. I was very pleased with service.Shirley Monroe

I would recommend this store to everyone. The staff here was extremely helpful and patient...I had my 6 year old with me and they made sure he was attended to just as much as me. They went above and beyond. Helped in every way possible. I walked away very happy with the service, the phones we received, and knowing that there are still good people in customer service. Kaitlyn and Brian, 5 star all day.

In and out. Friendly staff

The reps at this store are amazing. Very friendly always very helpful. 100% recommend this store if you need to even pay a bill. This is my favorite store.

Best experience. Guy named Zach got me in and out in 15 minutes. Would’ve been 10 had I not hung out to chat with him. Great guy great store. I’ll go again

Brian was very nice and answer my questions

Amazing customer service and friendly hardworking employees 10/10 recommend this location

I had an issue with my phone and billing. The manager Brian took care of it right away. He remembered me from a year before when I got my kids phones. It was a pleasure doing business with him and his staff. A great group. Brian is a great guy!!!

Great location! They’re super helpful and kind, they take their time and make sure to give you the best deal for you.

Terrible place to go. My Grandma went there to get TV service, had a ton of problems getting that setup.When they did that they cancelled her home phone and lost her phone number. She hasnt had a home phone for the last 3 weeks.We impressed the importance of an elderly woman having a working phone at home in case of an emergency and they lied saying everything was fine.Guess what it wasnt and we are still dealing with this 3 weeks later.

They went above and beyond to help! would recommend this store to everyone! helped me pick out the perfect phone and also helped me set it up! friendly staff

I was greeted as soon as I walked in but thats as good as it was. They didnt have much as far as browsing for phones to buy.

Horrible customer service. Amanda was the worst. Instead of assisting with closing one of the lines she said “ why did you come to the store you should have called the support desk to cancel it”. That’s rude! So when I opened the line they were very nice and polite but when I am closing it I guess she assumed she can give horrible service and be so rude about it. Left without getting all issues resolved! I really regret using this company’s services!

Beautiful store and an excellent staff. They helped me get my iPhone upgraded and even went as far to save me money on my tv service!!

The staff answered all the questions I had! very knowledgeable staff. Wont go anywhere else

Today I had the most awesome expeirience at the Ridgewood Dr. store...Matt helped me within 10 minutes and even gave me the spare change I was short to pay the bill!! That is the best Random Act of Kidness I have seen from anybody in a long time! Thank you so much Matt 😀😂💖

There was a small wait but the service and salesmanship was well worth it. Erik was our sales rep and he took care of us! Will be back

Just got my iPhone 7 256GB there this past Saturday.For those who dont know and are reading this before they go to another at&t store, keep in mind that not a lot of at&t stores have 256GB ones - but this one does!When I got the phone, they were also doing a store event where you get iPad mini 2 if you get an iPhone, and Samsungs smart watch or tablet if you get a Galaxy.They also give you $650 credit if you switch from Verizon to at&t, which was my case. (Not sure if other carries qualify)Brian and Caitlin were such nice managers who helped me and my friend out getting the best deal. Definitely will visit this store again in the future for a new phone!

Had a great experience! Chris was great! he helped me set up my phone and service!

WORST EXPERIENCE EVER, i am unable to give -ive stars. The lady who works there - Amber messed up my whole account. I went their for a new pre-paid line for my wife and she actually changed my plan in the middle of prepaid cycle. I had to make payments again to activate my new changed plan which I never asked for in the first place. Even worse - she soled me a new line for my wife $35/month plan saying it has 3 GB of data. After coming home we realized that it is only 1GB of data and if we try to change plan, $35 will be fore fitted. This is totally unacceptable customer experience. COMPLETELY AVOID THIS STORE!

Great service excellent staff. Highly recommended. Brian is great so is his sidekick Newman.

Love the new phones and the staff was very helpful in setting them up

I would rather drive the extra distance to another store instead of going back to this place. The only reason I give this place one star is because I did get my phone. But in getting a new phone the guy was no help. Did not talk to me about much. Gave me the phone and said well we are basically done, you got this he never helped transfer anything or told me how to transfer anything. he rushed me out without even going over what new contract he was putting me into and I was the only person in the store. I wanted to buy extras for my phone like cases and things for my iPad but he told they had nothing. I love AT&T but not this store.

Great store! They we so helpful and knowledgeable.

Unfortunately i canNOT give this place any stars but this computer system forces one/me to give it at least 1 star to proceed...my experience was not good...they did not tell us the whole study...and the worst part of it had basically 3 people at the store tell us 3 DIFFERENT answers for the SAME question!...one person did not know what was on the brochure and had to look and want to take us to Lever3 of DTVN which was NOT required because Level2 was all we needed...seriously, you need to consider going to a different ATT store for consistent results

Very bad service. Will change your contact to services you did not agree to anf charge you for it. Then when you tell them they wont hand it and stop taking your call. My bill went up over $60 a month. They added a mobile hotspot which I did not want. They changed me from three gigs to 12 and charged me for it and wont take it off and wont refund my money.

Shannon and team are the best out there! Highly recommended for all wireless and home service needs!

Great customer service especially my sales rep nour she made sure I understood everything before and after my purchase I will definitely come back for my next purchase and bring friends and my family great job AT&T thumbs up 👍🏻👌🏻

Staff knew their stuff. Was able to get some new devices while saving money, thanks erik

Customer service was great. The staff was very knowledgeable. Got in got out got what I needed.

The folks here really care about me. They werent trying to over sell me on things I didnt need. The asked great questions to figure out what I needed and creating the right package for me and my family.

My tablet I got from ATT was acting up. They were not very knowledgeable on that product. They wanted me to go back to factory reset, which I did not do.

I was lied too. I was told they would pay off my other phone bill and they didnt.

I had horrible customer service when I went there it seems you have to have one of the very good sales reps to have good customer service that’s not 5 star worthy to me

Great place, shannon set me up with a great deal!!

I was in rush and call ahead to ask if they have iPhone 256gb black and they tell me we can’t tell you this information by phone... so I spend 15 min driving and 10 min at store to hear “we do not have that phone but we have iPhone 64gb you can buy that one”.......

Friendly Service! They went above and beyond to help me!

Chris helped me and he was the friendliest person. Thank you Chris!

Not a corporate store. Waste of time! We will make the change come back tomorrow 2 days in a row. Went to to Rockside Rd location done in 10 minutes.

Info given on line for AT&T information on phones and equipment etc does not match what this location charged, this is the 2nd time this is happening here...will not return!

This store is great! I will be back

Best customer service I have received

Friendly, knowledgeable and professional service... Brian was VERY helpful

Highly recommmed. These guys know their stuff

Very clean store and great staff!

Staff is very friendly and really knowledgeable. You dont feel like you are being forced into anything when you stop in.

Great team! Very knowledgeable!

Customer service sucked! We came in and sat down, she gave me my SIM card, and left it at that for 30 minutes.

Couldnt be happier! Great location, great staff!

Great service and friendly staff members.

Great service thank you

Love the store love the staff. Its my go to AT&T

Great service and great staff!

Was promised one price, paying triple instead. The representative who signed me up for the business account is not working here anymore and others have no idea what they are doing.

Friendly and knowledgeable service Caitlyn was VERY helpful!!!

Excellent service!!! Thanks all that helped me!!!

Best store in the area!

Great shopping experience!

I love my free tablet !

Allen and Eric are great!

Ok place!

The staff was great

Stephen Rosenberg lied to me on my contract and now iv been chasing him around trying to get him to fix it since your stuck in this contract and this Stephen just keeps dodging me is b.s.

Great knowledgeable staff

Great Service, Super Helpful

Nice and helpful employees.

Very helpful

Great store!

Absolutely terrible.

Great customer service!

Check out our new store at the Parma Shoppes!!

Typical bait and switch

Helpful

They fell behind in installing the services. They do not say if they are on the way or if they are going to fall behind ......