Very professional in all departments the finance lady it’s fantastic and her job the fleet Director is very personable and professional

Lorraine was super helpful and productive setting up the service appointment. Had an oil change and tire replacement for a reasonable price, the job was done correctly and the service was excellent. They also provided a loaner A4 which was great.

We recommend ask for Andrew if you are taking your Maserati there. We have been going to him for four years now, and every single time he always provides timely service and professional answers. He definitely makes the experience feels a lot easier!!

Maybe one of the worst service as far as car dealerships from the sellers Koni and Giulia, especially when a customer is spending 100k for a new car.Sellers only desperately trying to give away cars without caring for customers or service. If car is no longer available they just simply disregard people without the minimum respect to follow up. Bad representatives for a company as Rusnak.

Great experience. Andrew in service got me in and out with amazing service. Will definitely be returning.

I showed up to my appointment and had to call the office after 10 minutes to get someone to help me out. My rep was Andrew but he never showed up and one of his colleagues had to help me. Never saw him in the hour and a half I was there because he was “wrapped up in something”.

Omega walked me through the whole process of buying my first Maserati, from the financial aspects, to the warranty aspects. Love my new car.

Andrew was very customer focused and traced down the issue with my car in a very quick manner. Thanks Andrew and team!!!

Andrew provided excellent customer service.

Omega and his entire team at Rusnak Maserati were great to work with! Honest, friendly, quality professionals; I recommend them very much. Jamison

My experience at rusnak Maserati of Pasadena was great. I am very happy with my Maserati that I am now leasing. They have some excellent lease specials available that are very reasonably priced. If you have ever thought of owning and/or leasing a Maserati now is your chance! If youre in the market for a new luxury car dont think that think that purchasing a Maserati is out of reach. Their finance department worked with me and got me a great deal.

Excellent costumer service and went way beyond to help me out

Our sales representative, Misha Basambekyan, was very professional and accommodating. He answered all of our questions thoroughly and as we waited for paperwork on our new lease, he showed us around the dealership. At no time during our visit did we feel any pressure or any of the usual salesmanship games being played by other dealerships. While we were at Rusnak, we were treated nicely by the rest of the crew and we drove away in our new car satisfied with the experience. We look forward to doing business with Misha and Rusnak again soon.

An UNPROFESSIONAL Store. I have waited for 15min. But just a cashier tell me you must be waiting. No one care who are you.

From beginning to end, everyone at the dealership was informative and helpful. The process couldnt have gone better. I ended up with exactly the car I wanted with excellent terms. Id recommend them without reservation, and look forward to my next purchase!

I purchased a 911 from Rusnak Porsche last Father’s Day. After the weekend warrior feeling wore off I realized I need more car space. Just like the 911 the Maserati is my child hood dream car. I fail in love with the Maserati Bi Turbo in the 1985/86. The Maserati Ghibli is the answer to my dream car. Thank you Rusnak.

They have the best selection of luxury cars in the United States

From my call to to Rusnak Maserati to the delivery of our new vehicle, the process was the best we have ever had in acquiring a new vehicle. Danika Quinn was terrific as were all the people with whom we interacted including the finance manager. Most importantly, what Rusnak promised including the vehicle itself, financing terms and payments was exactly what they delivered. Does not get any better than this dealership and its professionals. If the Quattroporte reforms as well as the dealership, we will be ecstatic!

Absolutely fantastic service. Truly makes the experience top notch.

My Alfa Romeo was due for its first service. My Advisor Andrew was efficient and kept me abreast of what needed to be done in a timely manner. We recently moved from VA where I purchased my car. Next time I am in the market for a car I will be purchasing it from Rusnak. Excellent service!

A wonderful dealership and service department! Courtney is efficient, knowledgeable, fair and timely. Rafe was very helpful as well! Everyone there is great! Thank you:)

The best for sure... I tried 3 other dealerships until I fortunately found Rusnak

Fantastic 2x customer. V is a rock star. Sonny did great on delivery!

Great attention to detail and quality service. Excellent customer service and very accommodating.

Drew Polenchar and his team (Whitney especially) are amazing, I recommend anyone in the market to shop no farther than Rusnak Maserati!

Christopher lee hooked me up on a brand new 2019 Mazerati Ghibli, this thing is dope,fast and fun. I was kinda unsure what car I wanted and was trying out a few different makes/models. And at this price point you can find a lot of beautiful cars. But not only was the ghibli my favorite but Christopher’s customer service was unmatched. He was knowledgeable about his cars and knew his inventory. I didn’t once feel like I was being pressured. But he really wanted to make sure I got a car that fit me. And made sure I was happy. I experienced a lot of “fake “ sales people in my search for a new ride but Chris was genuine and over all a great person to do business with. I plan on going back to chris when I’m ready to do get something else and when my fiancé’s lease is up on her Mercedes. Do yourself a big favor and ask for Christopher lee if you’re in the market to adding some luxury to your life 5 stars all day long ⭐️⭐️⭐️⭐️⭐️

Andrew is the BEST! Hes always taking good care of me and my Maz!

I dont really leave comments just an ordinary person. it was my 2nd time revisitting this place. had problem with my ghibli but 1st timethey didnt fix and just told me everything was normal and also other mechanics didnt know what the problem was! i was cery disappointed and felt like waste of time!. 2nd time i visited and but got a new staff andrew lascano.he fixed and solved the problem for sake!! really really good person. i hope he wont quit so i can only go to him again in future

This review is for Raffe and the service department. My vehicle had a couple of issues that toook several days to repair. I received text messages and phone calls with updates on the status of my car. Anytime I called Raffe, he answered and gave me honest and realistic timelines on my vehicle status. Best customer experience I have had at a service department.

Look for rafi if you uve service at maserati pasadena his the best

I bought a car here. Great deals and selection. Car Service is crowded, must get an appointment 2 weeks prior.

I just had the WORST car buying experience of my life! Thanks to Steve & Omega the salesperson and manager. When a salesperson is rude and (maybe) judges a persons wardrobe, you would think the manager would rise above the salespersons shortcomings. But NO, and the best was there surprised faces as I drove away in my 2017 Mercedes.

Raffe was very friendly and helpful, one of the best service department experience I have had!

Worst experience ever!! Drew Polencher has such a rude and insulting demeanor. Wanted to upgrade my Ghibli to the Lavanti as my lease was almost over and Drew was very rude. Will never shop as Rusnak again. I am sure many other dealers would love to have my business.

It was good. Audi had better coffee and Portos pastries? We didnt have any. We also do not have a restroom. Had to use Audis. I understand maserati will be moving to that building in a few months. But at least make the current lounge comfortable. The Audi lounge is a lot nicer. I felt like Maserati customers are not being treated the same as the other brands in the complex (ie. Audi, Porsche). Why is that? But the service person was great. I just hung out in the Audi lounge.

AMAZING DEALER CANT ASK FOR ANYONE NICER THAN JERRY THERE THEY ARE THE BEST

I work for Auto Exchange West a small dealer ship in Azusa and I recently had a very disappointing and expensive experience with the parts departments manager Robert Krinke and their general manager Drew Ploewchar. Mr. Krinkes staff made a mistake in the parts they sold us and when asked to rectify that mistake they tried to charge from the original price of $267.71 to $1200 for each part for a total of $5000. Frustrated and upset we decided to cancel the order and here is where it gets down right abusive. They changed us a $700 restocking fee for their mistake no less. I am a business man and know what good customer service is and what we received at the hands of one of Pasadenas most prestigious dealerships was down right thievery. My review? Dont trust this place.

Horrible service at parts dept. called for type of brake pads my 2017 Ghibli needs because I was getting conflicting estimates from different shops and wanted to verify it by VIN .salesman tells me that he needs to transfer me to the team that has access to that perticular catalog. transferred me to oblivion...

Rusnak Maserati Service went above and beyond in taking care of my Quattroporte. The team is professional, caring and well training!

Feel sorry for the big name high end franchise auto group to hire managers like ROBERT KRINKE as parts manager and GM DREW POLEWCHAR?, we ordered 4 pieces of the suspensions and 2 control arms for this 09 Maserati GT, when we took everything to the repair shop, the shop people told us all 4 suspensions are wrong part, they wont fit. And when we ordered the suspensions on the phone with Rusnak Maerati Pasadena, we even provided the vin because they need it to match up with the right parts. At the end they still got that wrong. Everyone makes mistake, and we are not gonna hell at anybody, so we brought everything back for a return, listen to this please, the wrong suspension they quoted us was $271.67/each, but when they found out they gave us the wrong parts, all the sudden, they told us the correct suspension is $1200 something each! Thats almost $1000 in difference. Of course we are not gonna spend $5000 just in suspension, so we requested a return for all the parts, because the suspensions goes with the control arms, you cant do one thing or another. When we requested the for the return, the parts manager ROBERT KRINKE came out said we will have to charge you 20% restocking fee for OUR MISTAKES, haha thats funny, for their own mistake, they want to charge customer for 20% restocking fee, which is $700, $700!!! We found out GM Mr Drews phone number and called him 10 plus times and left voice mails, but he never called back or left a voice mail. GM Drew is also ignoring this. This operation is sad, for a high end franchise dealer, for the biggest name in the industry RUSNAK? Thats unacceptable, RUSNAK should rehire their management positions. And we want to tell everyone, DO NOT buy parts from this dealership unless you know you are getting the exact parts you need. If you are looking for a return, good luck guys. They will give you the biggest surprise and the worst day in your life!!!

I had very bad experience with the service because this is my third visit at Rusnak Maserati of Pasadena and my car has the same problems which Im afraid to drive my car. Im looking for Maserati headquarters phone number so I can complain unfortunately i cant find it .But having my car in your shop and not fixing it and charging Maserati headquarter thats a scam .

New service facility is very organized, roomy and professionally managed.

Worst dealership!!!!!! James who is supposed to be the sales manager never even returned my call I had to call back a week later and when I asked for him he didnt even take my call he had the operator answer my call. After spending $144,000.00 on a maserati gran turismo call me crazy but I expect better service than that. I have purchased a total of 5 porsches and now a maserati from Rusnak and I will never step foot in that dealership again. i would rather pay more for my cars but actually get the service I deserve after spending that kind of money. The owners of Rusnak should be more mindful of who is actually running the show over there because I have heard nothing but bad things about that place. Do yourself a favor and dont waste your time with those snobs at rusnak and go somewhere where people will actually respect you.

Effortless process, professional and friendly staff, and very fast service as well! Could not be more pleased with Rusnak.

Excellent service! Thank you Raffe!

Andrew from Maserati Service is awesome!

Excellent all around.

Service staff didnt really want to spend time with you unless it was a bit ticket item..

Always professional and thorough, can be expensive

Excellent service!

Nice

Very nice selections

Excellent.