Maybe they were busy came in on 09/10/21 at 02:00 PM was ready to bring in a car to trade in and pay that 100 dollars to go through the credit application but just stood there not being acknowledged for a solid 5 mins everyone was on the phone. I get it people are busy but not even an hey we will be right there with you. I never complain but the manager should knows this, I would want to know if my employees are just goofing off if Im not around.

Very satisfied. They offered me a brand new Model S and allowed me to drive it around in 50 minutes alone. Great service!

Horrible experience with this location. It is difficult to get through the phone first of all, the sales rep just want to do a quick sale but does not explain anything at all. Not sure if I made a right decision to purchase the car.

Buyers beware, as wonderful as these cars are, their parts are hard to find.  I wasted close to $5,000 in lease payments just waiting for the parts needed after someone ran into me.  I love this company, I’m very supportive of their mission and what they do.  But after this, I won’t be getting another one until they can handle the repairs in an efficient way.

Very polite staff. Pablo helped us out and he was amazing. Good job.

Very friendly staff and a nice store. It is just big enough to house their 3 car models, and getting to sit in them while talking to the staff is excellent. I am not sure if they have cars to test drive, but exploring the features themselves is nice. One staff member even connected with us when it organically came up that he was a singer! Ha. Thoroughly enjoyed this store and would visit again if I’m ever in town and still can’t afford a Tesla. :)

I had a great experience. One of the employees was super friendly and helpful and actually interacted with me, she was great. The other guys kinda just gave me the cold shoulder. It was great to be able to get into the car and check out the features. I definitely want to buy one!

While the in-store Tesla experience was good, the experience post-purchase has been an absolute nightmare. Cant get in touch with anybody through their automated system and you have to dial multiple times to finally get to someone.After we decided to make the purchase, the store called us saying they would be making a delivery even though we havent even decided on the delivery date yet. Was given many confusing and conflicting information. After numerous back and forth with the store and the delivery center, they finally delivered the Tesla at a time frame that we were available but it came with multiple issues and defect. Had to take time off work just to take the brand new car to the service center to fix up all the defect. Emailed our rep Caleb about all the issues we had to deal with since he had told us to contact him with any questions, and he didnt even bother to respond back.While the Tesla M3 is an amazing car, the entire buying and delivery experience and customer service (or lack o) are absolute disaster.

Great customer service

I recently just pulled the trigger on the Model Y and this was not an easy decision for me because I am the type of person that does A LOT of research before buying anything.  After receiving an initial call from Pablo, he made by decision so much easier as he explained to be the pros and cons of hardware and software on the new 2020 models vs the 2017 and below CPO models.  His technical knowledge and expertise was invaluable and made the decision process so much easier.  I was one of the lucky ones to have Pablo reach out to me because without his help I would be watching endless YouTube videos from people who dont even have answers I am looking for.  As a small business owner I value customer service and Pablo did an amazing job!  Thanks again for solidifying my confidence in the Tesla brand.

Ahhh window shopping… maybe someday. I love the Tesla brand and everything that they stand for. Elon Musk is an absolute stud and if he ever is looking for a loving wife I would be more than happy to throw my name into the hat! Although I love the model S, I think I would rather go big with the model X because it is a beautiful car.

Always a nice place to stop by when you in the old town there.

Customer service lady was strict on the time to test the car. 15 minutes only.

Its a bit small and not all vehicles are there. Also cannot touch anything without an appointment.....

Absolutely the best experience buying a car. So easy and fast, literally a piece of cake. Called into the store at about 4pm on a Friday to see if my husband and I can schedule a test drive. Spoke to Ernesto who answered a lot of our questions over the phone and told us that The latest test drive is usually around 6 PM since they close at eight but as long as were there by seven he could still take us out .. we got there at about 6:50 and Ernesto took my husband and I on a test drive allowing us to both drIve the car. He first explained to us so many features on the car and during the drive answered all our questions about financing as well as technical questions. Back in the show room Ernesto put us in line to receive a car and got us through our whole entire credit application. By that time the store was closed and all his coworkers had left but he stayed for about an hour after the store closed finishing up the application with us and walking us through every single step very thoroughly. My husband and I both had a ton of questions and Ernesto was very patient and very professional. He wasn’t just trying to sell us a car, he wanted to make sure we were happy. Since we applied for the credit application after hours the status was pending until the next day… The next day we called him and he checked up on our application and finished the very last steps of it all through the phone call. He was beyond helpful, beyond professional, and beyond patient. If you need to buy a Tesla, seriously go see Ernesto in the Pasadena show room. Can’t wait to receive our car in late March!!!

Very nice car! Spacious, and I test drove the model 3 and Y.

Kennedy made things so easy for us. Extremely knowledgeable & friendly staff!

We enjoyed visiting the showroom. The staff was helpful and willing to answer all our questions. If you are interested in buying a Tesla vehicle or solar panel, I recommend visiting this showroom to have all your questions answered and to schedule test drives.

The worst store ever. They don’t give you any details and information and normally no one picks up the phone. You are by yourself if you buy a car from this store.

It was neat to get to see all the cars, I did find out I dont fit in a model 3. Little to tall for comfort. Looking forward to see the truck or model Y

Model 3 is good!

Thank you George for helping us out with the test drive!

Salesman very helpful when out of his way and had good patience

The staff was friendly and helpful. They explained different features of the cars and pricing. I was able to do a test drive the Model S including the auto-pilot feature, self parking, and larger computer center console. Its amazing.

Great customer experience as always. Thanks Elon. I already have a reservation for the Model 3, but just wanted to drop in and take a personal look at the Model S and Model X. Remember people this is a showroom not a dealership, the product specialists want nothing more than to demonstrate the amazing Tesla cars. You are awesome Nadine.

Lots to learn about electric cars and Matt was really nice with us.

Great Tesla store! Friendly staff. Outstanding place for a test drive because they have parking spots just out back and let you take the car out along 210. Definitely worth checking out!

I dont normally write reviews, but I felt compelled to do so here. My family had an appointment to test drive the Model S and I received a confirmation phone call from Raul the day before. During our conversation, I proceeded to tell Raul that my husband and his brother were interested in this particular model. I, however, liked the Model X. In order to make a decision, I would have to test drive both vehicles since the purchase was for me (my family was just there to ask all of the right questions). Raul informed me that although he did not see their appointments in the books, he would try to accommodate all of us during my appointment time frame for one vehicle only. What happened to our other two appointments? Strike 1. We arrived for our appointment on time only to find out that Raul was assisting another customer. He eventually came to greet us 35 minutes later. Strike 2. At which time, he informed us that he was no longer able to accommodate us because another customer was test driving the vehicle and that we should have arrived for our appointment on time. I let that remark slide. No problem, how about we test drive the other model we say? Apparently this one was out for a test drive as well. At this point we figure since we took time off from work and drove quite a distance, we asked if we could drive the only other model they have to get a feel for their product in general. At which point, Raul had the nerve to ask us which model were we interested in? Now a good customer service representative would have recalled our previous phone conversation and known that we were undecided. Strike 3. We left after not being able to drive any vehicle at all. After this horrendous experience, I am no longer interested in purchasing a Tesla. Which is a shame since I was trying to go with the environmentally conscious mindset that is California. I will purchase instead, a Porsche 911 GT3 and be all the more happier.

It is a shame that Raul ruined the experience for me. Due to a minor miscommunication, my wife’s appointment (including mine) to test drive the S model was canceled. We had no problem rescheduling as I understand that these things happen, but what I did not appreciate is the attitude when I asked if we could test drive any other model. Raul’s response (with a tone) to that was “which one are you in the market for?” That statement took me by surprise and I was not sure if he was being condescending, or just plain out rude for two reasons: 1) for anybody that lives in LA area would understand what it takes to drive to any location and since we were already at the store and cancelation of our appointment was not our fault, -my intention was to maximize our efforts and still enjoy the electric car experience; 2) the fact that my wife had a conversation with Raul the day before stating that we are trying to decide between models S and X meant that we would be coming back to test drive the other model anyway.Overall, I am extremely disappointed and will not be back.

Very nice, polite, knowledgeable staff who will answer any questions about tesla vehicles. 3 models were in the show room at the time of my visit. Arrange a test drive!

My husband, a Tesla owner now, is like a kid in a candy store in this place. They can answer all questions and even share new information with any Tesla owner. Highly recommend to come here.

Test drive appointment and was greeted graciously, happily and with a smile! No pressure and very friendly staff! Cant wait to get my blue model S!

The staff here is really nice. They dont pressure you to make a purchase and they are very knowledgeable about the cars they sell. We went in just to ask questions and they were very helpful!

Luv my new ride puts a smile on my face every morning

Friendly staff. I ordered my model X with help of the staff and it was the greatest car purchasiing experience. The staff will not sell you a feature you dont need.

Amazing car, friendly staff. But they couldnt deliver their promise of trying autopilot because the car they let me drive wasnt updated yet, so they gave her the P100D which was incredibly fast. Thank you Tesla.

Another great showroom of Tesla. The staff is super friendly and always up for a chat. Come in to see the Tesla P85D, experience the interior and exterior. They sell fan articles like jackets, hats, shirts and more here as well.

Stephanie was very helpful and very friendly. This girl knows her stuff. I later learned not only does she sell them, she owns one as well. Great product, very fast.

Nice cars great people working there they give you the right explanation of how to drive this electric cars

Very friendly and knowledgable staff. Excellent experience!

Very nice and knowledgable people

Stopped by in need of car urgently. Was able to have my questions answered 100% without a doubt. Associate named Curtis was more then helpful. Fully bilingual in korean and english. I Went with my dad who is not fluent in english but answered all of our questions in great manner without hesitations. As a first electric car owner, im not familiar with tesla showrooms compared to ice car(gas car) dealer ships. Gave us honest opinions to go with best choice available and cheapest without forcing extra options like most car dealers do for extra incentives. Curtis was even able to find the car to pick up the very next day urging dealer to have the car ready to pick up. Original pick up date was 2 days after but thanks to curtis and his hard work, i picked up my car very next day by 3pm that had just arrived from factory the same day. Id give 10 stars if i could due to his outstanding help and advices. Look for curtis! Also a tip: if you know any tesla owners, use their referral code for 1000miles free supercharge. It usually cost 40cents per minute to charge. If you dont know anyone, ask curtis. He will find a way for you.

Nice agent nice service!

Spoke to Chelsea. She was very knowledgeable about the car. She was patient and answered all our questions.

Nice little showroom, knowledgeable people. Gave me an overnight test drive which really helped me feel better about spending $$$$$ on a car.

Makes sense! Elon Musk is a genius

Friendly people.

Friendly, not too pushy, 3 options of Tesla on display

Staff were very friendly and helpful, and the cars are like none other!

I had an appointment today 08/21/18 for 1pm when I arrived I was told that the co pilot was busy with someone else even though I arrived at the facility 5 minutes before said appointment time. After waiting for 40 minutes I was told by the co pilot(raul) that the tesla S model is on a test drive with another customer and that I could reschedule if I dont mind. Over all its disappointing to make travel arrangements and take time off of work to test drive a car just to be pushed to the side like my time doesnt matter. If I do decide to purchase a tesla I will make sure to contact the factory directly and deal with the ordering process that way.

Nice Demo. Great Customer Service.

Get $1,000.00 off model s or x with referral code hansw2461. Great experience buying tesla with Michelle sales rep...I would definitely recommend her to assist and advice awesome service and great staff.

Awesome staff. Great location

Friendly and informative staffs.

As usual 5 Star experience at Tesla

The staff is always nice and willing to answer your questions. You can go there and see the cars without buying intentions.

Very professional and enthusiastic staff. Pleasure working with them.

Nice place

Great staff! Michelle was great to work with!

Very cool cars to buy!

The customer service was great

Test drove a Model 3 Performance. It blew my socks off.

Awesome cars on display, and knowledgeable staff.

Nice, knowledge people.

Friendly, professional, knowledgeable and very details services

OMG I want one.

Fun go cart

Staff is very helpful

Very helpful staff

Got me a new car

Great cars, good exhibition

No place to park 😥

Had to get the manager involved on too many issues!

Staff is informative, responsive to banal queries, and polite.

Best customer experience

The lady there was rude and not very informative.

Nice cars

Always try and stop here whenever Im in Pasadena 😍

Beautiful auto

Fell in 💙 with the Tesla 🚘

My next car!

Class act.

I want one

Good store

Loved it

Love it

Great!!!!

Incredible attention and impressive technology of these cars.It is still worth knowing

I want a Tesla model s!

Beautiful machines, kind staff, elegant location.