This review is not about the store it’s the company itself. I love the service but it’s ridiculous how much they charge you a $7.00 fee to make a payment arrangement over the phone. I always do it through the app but sometimes the stupid thing does not let you so you have to call and actually talk to someone which is where the stupidity is when charging customers, especially since we are in the middle of a pandemic. The only reason I keep them is because of the fact that we go somewhere that this happens to be the only company we get good service with on the phone. If it was not for that I would have left this company already. It’s truly the only annoyance I have with them.

I paid my bill. The girl working and came to help me was very nice. I had a small problem with cell. Something I had added and she helped me get rid of it. Thanks for great customer service!!

We went to the store to upgrade our device. We had to wait around 45 minutes to speak to a rep. Once a rep was available we told him (Moises) what we were looking to do. He proceeded to let us know what all needed to be done in order to upgrade. We let him know we were told something totally different from what he was advising us. His attitude quickly changed. He told us, “he doesn’t know what someone else told us” all the while we were explaining what promo was offered to us. He didn’t want to hear us out, he had a bad attitude, bad customer service. I asked him if they honor the same deals as the online deals and he said yes. I tried to tell him the online deals that we saw as well and he gave us a bad attitude, said “well show me what promo you’re talking about”. He should of known what promos are out there if the corporate store honors the online promos. We’ve never had any problems with this store before until that day with that Rep. Moises. We will find another corporate store to take our business to.

Every time we come here the costumer service is top notch, they answer every question and always let you know of current offers and everything you need to know and didnt know. Keep it up. BIG THUMBS UP!

Fast and friendly team. Even though it is. Ot in my area plan to make this the store I go to moving forward!

Came in with looking for accessories for my newly delivered cell phone was greeted by Edgar, was very knowledgeable about the products, and provided excellent service with a return as well. This fine young men its an asset to this Verizon Store, he was very polite, and professional. Thank you Edgar for your outstanding customer service 👏

Best experience at this store!! Corporate office answers questions and assists where others cannot. Great service!

Don’t answer phone calls

Nick at the Pasadena store on Fairmont was awesome. Need more employees like him.

Got what I needed and got out. Nothing more, nothing less.

Always get Great Service and Help

Great friendly service.

Great service 👏

The service is great and people are very friendly here.

This place is a lot less crowded than the Baybrook store. We talked to a sales person immediately. He was helpful and knowledgeable, got the right phone. Downside was he didnt offer to transfer the pictures and contacts from the old phone, just gave us the number for Apple Support.

I had great Service there, they were polite and attended to my concerns...truly grateful!

Very patient young lady addressing my wifes concerns over understanding the cell phone!!

Great experience! Always helpful everyone we go in.

Priced is out of their service. Service is cheaper, with same coverage, at other carriers.

Much better than CS over the phone..

Phone stopped reading SD card. Replaced phone with reconditioned phone. Cloud isnt the same as having all the original stuff on your phone.

Slow slow slow. Waiting for 20 minutes to get waited on.

Staff were very knowledgeable and had plenty of patience.

I wish they’d open already. I had to buy a new iPhone online then had difficulty transferring the data to my new phone even though I received technical assistance. I still haven’t been able to get my photos transferred. I still have my old phone so I won’t loose the pics. Tech support is not as in person assistance. Please reopen soon.

This store was amazing. The employees were helpful and quick. I just enjoyed my experience... Which is something I have never said about a Verizon store. So good work! Id come here again everytime.

Ramon Gutierrez EXEMPLARY SERVICE! Provided excellent customer service! He went far and beyond for us! He made sure to assist every need in our account and did everything appropriately. Hes very professional. Very polite!

Absolutely horrible customer service, as well as knowledge about their own products and plans. Have been waiting nearly two hours for help on something as simple as adding an iWatch to a plan and they’re still unable to assist with this! Would not recommend in any facet this Verizon, or any other Verizon.

Felix was absolutely wonderful handling all my needs today! I lost my phone the night before and was pretty upset, Felix was patient and kind!! Thank you very much!! Great store!!

Very friendly staff and helped right away. The man took his time explaining everything to my wife about the phones she was looking at and helped her decide which one to get. He was very informative and friendly. He wasnt trying to give us a bunch of bull about all these different services and trying to get us to switch. Cant remember his name but if in the area, would choose this location.

In and out very quick. Needed a Sim card and activation on a phone. Very polite and professional service. Unlike stores not owned by Verizon

Had a problem with my phone and they fixed it.

They were polite, yet they couldnt help me. Every thing you want or need pretty much they cant do. Corporate Has to be involved. The only thing that is convenient is of you want to drop a months rent, to buy a new phone. Its not about service is about the publics last dime. It does appear they are all that way though.

Both times I’ve gone to this Verizon, they have done nothing to help me. My phone wasn’t working so I needed to order a replacement, they told me to call and get a customer service reps to help. I came to get a different charger because the one I had was causing my phone to lose charge and overheat, they literally didn’t want me to buy a new charger and told me to order a new phone which I had already done. Never any help

Cannot get in the door. I would call but your phone number has been taken over by Verizon

Good friendly and safe about the pandemic i like them attitude

Horrible customer service. No apologies, nothing. I see that some things have not changed at that location. Bad attitude from the rep as well. No thanks, I will drive to another location.

Walked in and was pleasantly greeted. Told her what was needed. Took us right to the product needed. Great service.

Very polite and helpful

Wait time is minimal, even on a busy Monday. A rep greets you immediately upon arrival, checks you in and you wait briefly. Ive been to this particular Verizon store previously; each time, a competent advisor assists with my problems, resolves them quickly and Im on my way. Signed, Happy Verizon Customer

Amazing staff and always helpful

Ramon is the best! He represents Verizon very well. Great service, great company.

Awesome Store. Beautiful ❤️ with super friendly Staff!

Great service. I love it! Thank you so much!

Marcus is the best, very helpful! This Verizon is the best one in the area. Customer service is great!

Good

They helped use very good and helped us saveomey on our acct

After leaving AT&T due to their horrible customer service, I decided to come here. I wasnt sure if I was going to close my account with AT&T yet when coming here. After talking to the customer representatives at Verizon I quickly decided to drop my 4 lines at AT&T and move them to Verizon. The customer service here is amazing!The only small complaint that I have(not about this store, but Verizon in general) is that Verizon is a little more expensive than AT&T, but its like they say you get what you pay for.

Very helpful and knowledgeable. Great service.

Never answers the phone. Smh. And during a pandemic, y’all want people to come in?? Answer the phone.

They acknowledge me right off. But just went to make a payment

Killed my phone, took it in, they helped with options on getting the phone fixed or replaced.... I went ahead and got a new S10 LOVE IT

Friendly service. Was able to get, my iPad Pro and trade in a phone in no time at all

Great help, once I got helped. Too few workers in there or they were hiding in the back instead being out front where the customers are waiting.

Went here today to get a new phone with an upgrade option I have and had a great experience!I was greeted by multiple employees upon walking in and got help quickly since they made sure they had enough staff to help a store full of people. My service rep was very friendly and brought me my device with absolutely no pressure about buying accessories aside from bringing them out and showing them to me.Best part though was that Verizon is finally taking advantage of tablets usage and now allowing customer to pay out where ever they are in the store. I hated waiting in a second line once I was ready to check out.Overall Id say this is the best Verizon store in the area!

Very good service l liked so much

Very helpful and met my previous carriers price. Waived my activation fee. Great service.

Very happy with the service. I was treated like a customer should be.

I was completely mislead about the billing. I was guild my bill would be a little more on the first month... It was 2.5 times more then what I was lead to believe. I was shocked at my $570. Bill.... I would not recommend this store to anyone looking for honest salesman.

Great service. I always get great service at this location. They can answer my questions or find out the answer.

Well this was a lot faster than the last Verizon I went to

Great for my first 2 visits when I had a purchase or switched plans. Horrible follow up service with my (2 time) Note 7 return. Of the 3 that helped me, 2 were willing but had just been hired. Seems like the veteran staff pass any work they dont want to the newbs. Either you get exceptional service and support, decent service with a long support wait time, or the smug self righteous 3rd degree from employees whove given up and dont deserve the job. There is no service consistency here.

Excellent customer service

The people here are great! They will help you out and make sure you get answers to all your questions

Great expert service, just make sure that you have your question list ready. Check there busiest times on Google Maps to avoid them.

Worst place possible don’t sign up for Verizon!Terrible customer service ever, once they found out I was leaveing they absolutely made me pay every possible fee they could think of. I have been with Verizon for 6 years and I just got a big F-U by them so I said it right back.

My sister tried out Sprint for 3 days it didnt work out for her. She went to Verizon and she ask me to go with her. I saw the deal she got. I wanted to see if I can get one also I was tired of spending money on used phones. I was qualified for buy a iPhone Xr and get one free. $70 for each line, & $13 warranty, taxes so approx. $90/100 each line. yes kind of pricy but I know Verizon is #1, thats a Great deal. Cristal R. helped us, she was very nice and was very knowledgeable about the Products etc. Thank You for making my son and I happy & comfortable.

The ppl me and my wife dealt with at this location, felt very racist. One of the 2 ppl was the manager. We wanted to buy 2 phones and keep paying on the other ones each month. Went to another location in clear lake and with in 5 min we were able to do what we wanted! Trash ppl working here..

No big. They were very good on customer service walk in with a broken phone walked out work a cheap new one. Thanks to the promotion they were offering for 300 of my phone.

They were helpful and did whatever they could to assist with a port I was doing.

Not so happy with the service. Could have been better.

Love going into Verizon. Dont go to authorized retailers though theyre just a scam.

I have Verizon and have had Verizon for decades. I have been stuck mostly out of habit and reoccurring contracts as we as it was my original business account. Verizon is expensive and they will upsell you in a typically sneaky or confusing way. At least twice weve upgraded our phones and were told that we basically got a free tablet in the process. Of course this isnt true. Youll end up paying a ridiculous monthly fee for this. Also, they telemarket their own customers mercelously to upgrade you even when you ask to be left alone.

Good, helpful staff. Theyre very easy to understand and can solve your problems pretty quickly.

The staff was helpful and knowledgeable. Service was good.

The staff @ Verizon in Pasadena rocks! I visited the store on Black Friday, as busy as it was, Felix was able to get me in and out with my purchase, and an overall explanation of my devices. 😊

Friendly place great customer service

I know were going through tough times but you know trying to get a new phone have problems long time gone the phone I know were going through tough times but you know trying to get a new phone have problems long time times on the phone cant get issue resolved

Friendly and knowledgeable service.

Verizon is the only company that Ive never had a problem with

BUYER BEWARE! Dont agree to switching your service until you know exactly what youre getting and what its going to cost especially at the store on Fairmont! I was told Verizon is the only provider servicing the pixel phone. Not true. They are the only ones SELLING the phone. Practically everyone services it. I got mine online. Next they dont call it a contract but they will give you a FREE phone that you get $10 a month credit on your bill for which means you have to stay with them for two years to actually get this phone for free. If the salesman, Owais, tells you that he is going to GIVE you a mobile hotspot device dont believe him. Its $10 a month for two years, you cant return it after 30 days and it doesnt work with any other provider. And last but not least when they say your first bill will be slightly higher....such BS... My monthly quote was for $139. The first bill $349!!! Slightly higher!?! My advice stay away from Verizon and the free ASUS phone. This phone EATS data like Skittles.

Marcus was really helpful and we walked out feeling as thought we received excellent customer service.

Amazing customer experience today! Jennifer helped us and she was fabulous, will definitely go back there.

My SIM CARD malfunctioned and I needed to get it replaced. I dreaded going because I would have to bring my twin two year old boys with me and was nervous about the wait. However, the entire staff worked hard to help me from holding doors, quick service, and showing patience when I was distracted. Thank you Joel and the entire staff.My only complaint was that I was trying to solve a problem in a hurry and the sales lady was trying to get me to buy extra gadgets for my kiddos. I loved the products she showed but that wasnt the best time to try to up sell me. Being there with kiddos was hard enough.

Marcus, the solutions specialist at the Pasadena location is the most unhelpful and unpleasant Verizon associate I have ever dealt with. We got a screen protector two days ago and had it installed by a Verizon employee. It keeps popping off and either wasnt put on correctly or else is defective. Marcus refused to put another one on and said its the user. We have only had it two days and have done nothing to it. I will not be returning to this location again. He was incredibly rude about the entire thing.

They are always great to help you& knowledgeable . They make a stressful situation calming

The best, if u can afford it!

Better service then other

AWFUL coustomer service. They dont even know things. They didnt even help us, they just gave us a number to call. Turns out they gave us a wrong number to call. Ended up going to a different store and got a great experience. People who work there are so rude.

This has been one of the worst experiences of my life dealing with Verizon. I went to store #203742 to ask about changing a number on a family members plan to my number so I could be added to their plan as they have a spare line. I understand if this cannot be done. However, instead of trying to focus and deal with the task on hand the employee and MANAGER were interested in selling us things we did not need and even less want. Id probably had bought an arm full of accessories for the phone I have had they focused on the situation and then tried to sell things pertaining to what I was using in front of them. It was awful and when we needed a moment to decide what we wanted to do the entire staff avoided us like the plague. Horrible, just horrible.

Helpful, accommodating, i will go back when necessary.

Great costumer service!! You can tell the employees care for the costumer needs.

Shady used car salesman type tactics. Ive had a single verizon line for 10+ years, went in for a quote to add 3 more lines with unlimited plans along with all the various surcharges and fees. Asked for upfront costs, which should be phone taxes and upgrade fees- salesmen forgot to mention that the $120($30 per line) upgrade fee would be on the first months bill. He also added total mobile protection on $200 dollar phones and then lied, stating that device replacement is free and not a $200 deductible. Not gonna pay $512 total for protection of a $200 moto g6, kiddo. He kept stopping our interaction to speak to other employees and customers in spanish. Then when everything was said and done he magically left off the 17% federal tax and miscellaneous surcharges per line that i went in there to inquire about in the first place. He was frustrated that I inquired about all these issues(damn educated customers), and then tried pressure tactics that the phone sale I was looking into was going to abruptly stop without notice soon, even though Verizon started the buy 1 S9 get 1 free deal the previous day ;). Oh to finish all this all off, corporate discounts do not apply to the new Verizon tiered unlimited plans. T Mobile is looking better every day...

Bought s7 edge when it came out pretty new, was offered a s2 samsung watch, if i trade my old phone pay only $75. i was NOT told of the conrtact on the Watch for 2 years and then a ADDITIONAL line for the watch contracted. so addtional charge, + fee+ line careful what you buy yourself into, they will not goign into full detail.

Verizon is expensive, but the staff here is knowledgeable and attentive.

Everyone is great but FELIX, just rude.

The get you with a rep pretty quickly.

Ramon was very knowledgeable and helpful.

I just came to Verizon from AT&T because of coverage issues. I ordered my phones by phone talking to a Verizon rep. To change a iP 6s+ to a 6s shipped I was told to do so at my local store. DO NOT DO THIS - if you start by phone, stay that way.> This retail store has a VERY bad attitude towards new customers and their corporation and kept citing policy about why they couldnt honor the deal I had made to switch and had printed out from Verizon.They were never discourteous but were totally UNHELPFULL and unwilling to horror Verizons deal.I do NOT recommend this store for any purchases other than earbuds or cases.

Love Verizon it work awesome everywere.

Super happy about my purchase here.