Kevin gave me outstanding customer service! He took the time with me to go over all the new features on the 21 Silverado High Country! Best dealership I have dealt with in a long time! We will definitely be back in the future!

Tristen Kennedy was my service rep, she is awesome. Clear, concise, polite, and follows-up. Ive always used the Newark store but went with Pataskala when they called first. Seek this service rep out. I trust her.

I had an issue with the daytime running lights on my Acadia Denali, and since I was in the area I stopped into the Coughlin Service Drive without an appointment to see if anyone could help. I was seen immediately upon entering and after explaining my problem to a service representative, I was told to have a seat and he would see if he could have someone look at it. I sat down in the customer waiting area, and much to my pleasant surprise about 10 minutes later the tech came out to tell me the vehicle had been examined. He explained that sometimes lighting and other conditions could affect this function, and that there was no fault found with the system upon checking it out. My thanks to the staff at Coughlin Chevrolet of Pataskala for courteous, caring service!

I purchased a new 2021 corvette htc and they treated me like I own a corvette.

We always receive excellent and professional service work from staff. They strive to keep the customer informed as work is completed and provide a comfortable waiting area and friendly environment. I always look forward to our visits and get updates on the latest vehicles and technology while there.

Tristan was very courteous, and professional. I told her that I had a busy day I needed to get in and out as quickly as possible. Tristan estimate a time and got me out prior to that time. Thank you

I am 57 and have bought many cars over my lifetime. I love the banter of a back and forth deal where both parties can agree or disagree on a deal and be men about an outcome.I went to spend over 50k of my hard earned money on a truck today. I told them the deal I would like to make with my trade in. The sales manager came back with the words Im sorry but we cannot help you out today, we are miles apart, thank you and have a good day! WHAT?There was no counter offer at all. It was if they didnt want to sell the truck. This had nothing to do with credit either (I told them I could work this many ways including paying cash).Im totally baffled over my experience and would never recommend Couglin.As a side note: The salesman wanted my social security number before we even worked any kind of pricing out. I made the mistake of giving it to him. After I realized he may be checking my credit before we even had something worked out on a price, I told him do not ding my credit until we have a deal worked out. He agreed and said he wouldnt do that.I got a message after I left that said thanks for choosing Couglin for your vehicle purchase and that my credit was good and they looked forward to my purchase.NEVER make the mistake that I did by providing your social security number before you work out a deal.

The lady who checked me in was super nice. I booked my appointment online for 10am, for a simple oil change and battery replacement. Didn’t get out of there until after 1pm. They then charged $250 labor for a battery install. Yes- I know it’s more labor intensive on a corvette, but I’ve also seen a YouTube video of a guy doing it in 15min real time.

Very accommodating ----- I had scheduled an oil change on line for my Corvette, but didnt realize they are scheduled separately from the other vehicles. After driving 1.5+ hrs to my scheduled appointment I was told that the car wasnt on the Corvette schedule. But, Tristan was able to work my car in and there was no significant wait to have my service performed that day.Craig

I loved everything about the experience. My wife and I purchased our 10th Corvette over 40 years. This is our first new one. The experience was wonderful. Dennis was great

I follow Rick Conti on YouTube. Rick is a fine person; he genuinely cares about his customers, Corvettes, and the buying experience. Chuck Metts and Nate also add to the overall experience. While I would have bought from Rick; I wanted my C8 prepped by Chuck and Nate. Their care and professional skills are exemplary. I only wish I could have them service my car all the time (I live in Texas).

Coughlin of Pataskala made the entire process easy and enjoyable.Stephan and entire staff were very knowledgeable and listened to what I wanted and accommodated me.If you are shopping for a new car this is the place to go.I look forward to doing more business in the future

Coughlin pataskala has always done me right. Ive bought 6 vehicles from Kevin Richard a.k.a the k-man! I always get great service from him! Super nice guy!

I had an outstanding experience at Coughlin Ford when I purchased a new Ford F-150. John Lee, my sales representative, is the most capable and helpful such person I’ve dealt with since I began buying new cars in the 1980s. Brian, the business manager, was also a great pleasure to work with as we closed the sale. I’ve been taking my Ford trucks to Coughlin for service during the past few years and will definitely continue to do so. Tiffany is particularly helpful, but the entire service team is great. As long as Coughlin Ford continues this extraordinary level of service, I’ll keep going there.

I have dealt with Coughlin when they were in Hebron, Ohio. and when they moved to Pataskala, Ohio. A wonderful dealership in those 2 areas. It has been many many years. Great people there. Dale Chapman is a wonderful person and salemen. The oil change division is always great.

Service provider did an excellent job and even found a coupon for my service. First time they provided me a car wash. Awesome job!

Shannon. Keith. And Shannon’s whole staff is beyond professional. They helped my wife find a vehicle after her previous vehicle was totaled. They met us the following day to sign paperworkThen they went out and found me a Chevy trail boss that I could trade my used truck in on.I hate buying cars but I would do business and recommend these guys to anyone and everyone.

Rick Corvette Conti was the best salesman I have ever dealt with when it comes to corvettes. He is passionate and you can tell he loves his job. Great job Rick on our newest purchase on the corvette. Thank you 😊

We purchased from Coughlin but live out of state. We were travelling through and had a problem. They took us in with first class service making the rest of the trip a success. Thankyou so much.

Experience was great as this was my second time buying a vehicle from here with in 10 months and 3rd in a 6 year span. Shannon Jones has always been great with me in getting me a vehicle, his professionalism, customer service skills and just going above & beyond are top notch! Only thing I think could be better is working with customers in buying a vehicle as I feel there is more room to negotiate pricing other than that always been a great experience.

This review is long overdue. I always have excellent service when it comes to Coughlin. Tiffany from the service department has always went the extra mile to make sure I get what I need. I drive 30 minutes just to use Coughlin, when there are closer dealerships to where I live. The only issue I have is its hard to get an appointment in a timely manner, but that is to be expected considering how busy they are. Keep up the good work Coughlin.

We had a wonderful experience with the Coughlin team. We were lucky to have the vehicle come in on the day we inquired. At the end of the day, we went out on a whim and were greeted with smiles, and a fun atmosphere. John Lee helped walk us through the process and before we knew it…we had our new Ranger (Tremor). I have had long days trying to buy cars in the past, but this was easy, awesome…and I can’t wait to come back for our next car!

The service staff was very friendly. They had my vehicle service & repairs finished ahead of schedule. Done right as well.

The service writer was great. Knowledgeable and courteous. Great experience.

We decided to take advantage of some crazy high trade in prices and extra incentives from Ford and buy new car for my wife. Only problem was that cars are few and far between right now. After a lot of searching in a 200 mile radius and phone calls to multiple dealers, I spoke with Jake Morgan at Coughlin Ford and they had just the Escape we were looking for. Took care of most everything over the phone, including the price for my trade. We made the 200 mile drive to complete the paperwork and pick up the car. Over all and outstanding experience. Jake did a great job searching out other incentives we qualified for and making sure the new car was ready to go when we arrived. Brian Newhouse in the Finance department took great care of us and there was no pressure on the up-sells. I would definitely make the 200 mile journey again to buy a car from Jake and Coughlin Ford.

Attempted to purchase a used 2020 GMC Denali truck. One of the managers had been driving it so it was filthy, inside and out. He had to remove his personal belongings from inside so I could take it for a test drive. Should have know that was a bad sign. After the test drive, sat with used car manager, Shannon. No one ever drove my personal truck I was trading in. The 2nd manager, Bob came into the process and offered me $5k below the low end KBB trade in value. No attempt to lower the price on the Denali. Told me he could send it to auto auction and make more than he could selling it to me. Why even list it for sale if you feel you can make more at auction? Poor experience.

We had a great experience at coughlin Pataskala. Terry was our sales man and was absolutely wonderful. Everyone at this location was very nice and helpful. We have bought a couple cars and by far this location was the best. They delivered what they said and was not there for hours. We will definitely be back. Thank you all so much.

The service was great, and Tristan was great also. Having a loaner car to use while the service was being done was also a huge plus. Definitely would recommend you guys.

All good. Got me out early and recommend a few things I needed and my car smells new again. Did not know about a filter for the passenger compartment. Mechanic left a tool extension in my passenger seat and I took it back a few days later. That should tell you how much I like their service. It was 15 miles out of my way.

Great experience, friendly sales staff. Would highly recommend

Apt scheduled for 8:15am, I was told shouldn’t take long could pick up around noon. I dropped the truck off the night before.Called the dealership at noon for an update. Was told we are just now pulling it into the bay, someone will callyou back in a couple minutes with an update on how long it will take. No call received! 2pm my ride takes me to the dealer. Uh it’s not ready we just started on it. I leave and tell them to call me when it’s done. Service manger calls me 1hour later to tell me they will be finished in about 10mins and I can come pick it up. I bought an 80k truck at this dealership I’m was very disappointed in the sales experience and now for the first service it was a disaster. We have bought 2 vehicles at Byers Chevrolet since my purchase and have had nothing but a great experience from sales and service. This will be the last time I visit Coughlin I will take my vehicle to another dealer for service from now on.

Rick Conti, our sales person, was very helpful through out the entire buying process. Also, Eli Winland in signing the documents. This was an out of state transaction which made purchasing more difficult but the people at Coughlin are experts. We are so happy with our new C8 Corvette. Thank you, Rick and Couglin Chevrolet, for helping us get our dream car.

Nick in the service area was very easy to work with. He listened to my issues and even though the issue could not be duplicated, he offered me the ability to bring my truck back in if the issue persisted. He kept me up to date on what was being done and the types of tests being conducted.

Kevin, our sales guy was fantastic. He was personable and not fake and phony like other salespeople. He found a car to work in our budget so our son could drive for work and college. Not only was he top notch, but Bob the manager and Eli our finance guy, were all so warm and friendly. Thank you guys!!

Will continue to use their service centerVery professional and helpfulMade my experience stress-freeAnd Victoria is wonderful

Really a great buying experience with Coughlin. I found them to be honest and easy to work with. Especially since we were coming from an hour and a half away. Corey really worked hard to make sure we were more than satisfied.

Bethany is just wonderful. This was the 3rd car I’ve purchased from her in 2 years. Highly recommend her. She goes above and beyond!!!

I just bought a new 2021 Chevy Silverado Trail Boss today 4/30/2021 from Coughlin Chevy of Pataskala. Man phenomenal service start to finish. I had the Pleasure of working with Keith Buzzard and Terry was our Salesman. Both super great guys, showed me a ton of respect for being a Retired Disabled Veteran and former LEO. I would highly recommend working with these two. If your in the market stop in and see these guys you wont be disappointed!Thanks again fellas!

Two tires for my Corvette were $925 plus billed 2 hours of time for $100. Should have gotten work done at a tire store which I found out later would have cost $558 for same tires and taken 1 hour.Had a broken front air deflector replaced. Easily accessed part held on by 6 screws which were not rusted. Billed for 1 hour of time. I estimate I could have done it laying on my back in my garage in 20 or 30 minutes.Ill use Coughlin for complex work but for simple stuff they seem to price product and labor very aggressively.

I came to your dealership for the service department that I was able to see in the corvette u-tube videos. The car purchased was 2021, and I was comfortable that your dealership wanted to protect their reputation.

Very pleasant customer service experience. Got me in at the appointment time and took care of the vehicle problem very efficiently.

I bought my car from Coughlin back in 2015 and have taken my car there for all services needed (all oil changes, tires, and now breaks.) I bought four new tires back in December and after a few services where they told me my lug nuts were swollen, I thought they had replaced them. I mean they damaged all four tire rims for whatever reason (they didnt even manage to mention it to me, I just found them damaged) so I would assume to get the tires off??? I just had my next service since buying the new tires and was once again told my lug nuts were swollen. I told the lady that I thought they were replaced back in December like I told them to (yeah my BAD for assuming). She looks at the records and doesnt see anything, no duh seeing how they are still swollen. If they are noticing issues why are they not noting it down in my records, so the next time they could mention it when scheduling my appointment on service(s) I might need?!?Scheduling my appointment was another issue. I called the only time to even drop off my car was a month out. I took that one month appointment because like I said, I take my car for all services to Coughlin.Customer Service in the Service department has never been (in my mind) great but it was doable. But after this time, I believe it is time to move on from Coughlin. And here to think I have already started thinking of getting a new car. Guess I will be finding a different dealer for that as well.

This was the best car buying experience we have EVER had! Our salesman Dale was super nice and not pushy at all. He was able to get a car to his dealership for us to drive within 24hrs and we loved it. Finance guy was equally as nice and informative. This dealership was welcoming and down to earth. No fancy sales tactics! They also have a diverse staff.

Stopped in today not to buy a car, but simply needed a 5 dollar out of state VIN inspection, on a motorcycle none the less. I was greeted by Service Advisor Tristan Kennedy. Very friendly, talkative, and all-around extremely pleasant, even though she despises the heat:) My 5 dollar request would have usually resulted in it simply being a bother to a typical employee of any company. Not Tristan. She didnt make me feel like I was a bother, which I did as Im sure she had bigger/better things to do. I just wanted to let the owners know that you have a great employee there in Kristan. While my family has bought two Hyundais in the past from Coughlin, and your Nissan dealership was fantastic on pricing for some parts on needed, rest assure, if my wife starts eye-balling one of those new Camaros or Vettes, Ill be sure to stop in at Coughlin Chevrolet first, all because of the short, but enjoyable, encounter with your employee Tristan Kennedy! You dont find employees with her attitude in this world. Keep her on the payroll!!!

Coughlin Collision center was awesome!! The work performed on my car was amazing. My car looks great, they stayed in touch with me the whole time and it was finished in a timely manner. I couldnt be happier!!

Rick Conti is awesome. Straight up, no BS. Funny and great to work with.

Jeff, did a great job. Fast and easy to work with.

We just had our 3rd buying experience at Coughlin. We keep going back because of the service every time. This time we opted for a 2014 Jeep Wrangler Sport Unlimited. Stacey in sales was awesome. She had first hand knowledge with Jeeps, which proved to be very helpful. She wasn’t pushy and worked on our time line and had great communication! We will continue to go back each time its time for a new vehicle and highly recommend Stacey. Thanks so much!!

I would be careful with the sales manager. He changed his mind on a written agreement days later and stated it was all about the profit he could make.

I can always trust Coughlin Automotive, LLC with all my repair needs. They are consistently courteous and fair priced. I do not trust my Astro with anyone else!

Great staff. Always pleasant to deal with.

First, I had an appointment to find out what was wrong with the AC in my truck. I specifically asked them to tell me how much it would cost to fix it. $220 later, they tell me what was wrong. Had I of known it was going to cost that much just to diagnose I wouldn’t have brought it in. I’m in the process of selling my truck so I called in the morning right when they opened to have a service advisor email a copy of the inspection/diagnosis so I have paperwork proving what the issue is to prospective buyers. I ended up throwing the original document/invoice away but didn’t think it would be a big deal to get the record after contacting the dealership. Well, no email was sent so later that same day I called and asked for the same thing. The response I got was “the service advisers have been busy all day” even though I called first thing and later in the day. Here I am now 4 days later with still no response. Some of the poorest customer service I have ever experienced

Everytime I bring my car in for minor repairs, it always takes weeks. A part was supposed to be in days before they ended up finally overnighting the part. Each time I am left without my car and the loaners are never up to par with what I currently drive. This time someone even scratched my car, I was promised a call and it will be one week tomorrow with no call.. its obvious that they do not care

Nick the Service writer gets me in & gets my truck Serviced quickly so that I can get back on the road ASAP! That means alot to me since this is my Busy Season! At a time when some people think the Dealership is a Bad Choice when it comes to Vehicle Service, Nick makes Coughlin a Very Good Choice!

While traveling from out of town, my service engine light came on. Called and got an appointment the same day within just a couple hours. Everyone was so nice. Darren greeted us upon arrival. Was very helpful and friendly. John gave us a loaner car since they would have my vehicle for a couple hours and had a hungry child. Scott (I think was the other guys name) explained everything in detail and they got us back on the road by early evening. Very friendly and very helpful. Definitely would recommend. Would even consider making the 7 hour drive to purchase my next vehicle there.

John, Joe and Keith we’re all excellent to work with for my lease. Have already recommended to a friend and will to anyone who asks. Thanks!

Im so happy to find a dealership thats so professional and best salesman to deal with. Excellent service along with VERY good communication.Given the out-of-state purchase, the process went very smooth. Only negative comment, GM extremely slow on sending the dealer the accessories for installation.FYI - had to purchase the side rockers from another company at a cost of $750. Chuck installed and THEN as car was getting ready to be shipped, GM rockers arrived. GM warehouse gets a very negative rating.

I found a 2009 Corvette for sale at Coughlin Chevrolet and was going to trade my 1999 Corvette - i took the time, did the research and got a fair price for my trade (sight unseen) and a manageable balance, so I was in contact with the sales department and worked out the details- I made a hotel reservation as I was coming in from out of the state, got a loan from the bank, got all of the required insurance documents they asked for, lien release paperwork etc...spoke with the sales department again to make sure we were a go, packed up my car and hit the road. about an hour into the 8 hour ride, he texted me and said they sold the vehicle the night before and it was no longer available. The salesman decided a text was sufficient and didnt even call to tell me what happened - I was forced to turn back for home, dejected and quite awestruck that this was actually happening. This is a fantastic way of doing business and a sure fire way to get and keep customers. Way to go Coughlin, you earned a few extra dollars vs. keeping your word and earning a new customer - you should be ashamed of the way this went down.

Everyone is always so friendly! Nick made sure to get my car right in and made sure my oil change was finished in a timely manner! Always a quick and professional.

Service advisors and technicians failed to provide detailed information ;regarding the problem resolution. Updates were applied with no technical notes or cross-reference to any release notes demonstrating their relevance. ECM records and freeze frame data documenting previous instances of the issues experienced were requested repeatedly, yet not provided. Ultimately, no definitive explanation was provided that would demonstrate that any of the work completed will resolve the reported issue going forward and all requests to get additional details were met with poor attitudes by the service advisor, avoidance by technicians, and misleading policy statements. Instead of being transparent and open, this service appointment was exactly the type of experience that earns dealership service departments a shady reputation.

My second traverse from Coughlin. The Pataskala dealership is top notch. Shannon Jones went above and beyond to help us with our trade-in. Just a fantastic experience again with y’all. Special thanks to Steve in finance as well. I’ve been coming to that service dept since we purchased our first traverse in 17, again top notch service department as well. Thanks again from the Herberts

It was my second time having work performed on my truck. Both times now have been prompt,courteous and professional interactions with your service team.

Was actively in the middle of a deal on a car, and they sold it out from under me while they were in the middle of arranging financing for me.

We were so happy with everyone at this coughlin. Stacy McClintock was our sales person and was so very helpful. She took great care of us and made sure we were happy with everything. Made sure that the care was completely detailed and perfect for when we were ready to pick it up. If you read this Stacy, Thank you. I will buy another car from you.

I had the best service I’ve ever had vehicle hunting! Jason was amazing, compassionate and very personable. He treated me as if he was the one purchasing a vehicle, because of him I’ll keep buying Chevy cars! On top of Jason, Keith the finance guy was precise, tick and tied the figures together! He was even able to tell me about additional maintenance for my vehicle! Robert (Allstate insurance) was wonderful to the point of me switching my insurance from StateFarm! Love the family vibe in your facility! Thanks again everyone:-)

Eric Whertmer was 1 of the best sale persons I have ever had, he was honest but right to the point. The whole Coughlin truck buying experience was the best I have experience will definitely be back.

Amazing people! Shannon and Bob are the absolute best! Caring, and great at their job!

My family has always worked with John Riley who is amazing! I got to meet Kevin Richards this purchase and I will always go see them for my vehicles! I love Coughlin!

I thank you Corey rose, Corey took the time to work with me for the right vehicle. This is my second purchase from Corey and third from Coughlin . I recommend Coughlin to friends and family, thank you

My experience was phenomenal! Being a first time car buyer, I was nervous and didn’t know what to expect. From the moment I walked into the dealership, Dale made my experience excellent from the first interaction. The whole team made sure I was fully informed about my decision and got me the best price they could on my new car. I felt comfortable, my questions were all answered and I never felt pushed into any decision. I drove away in my 2021 trailblazer feeling confident and secure in my decision. I would highly recommend this dealership to anyone!

Dennis Long and the finance team are great to work with. Best experience purchasing a Truck I have ever had. Great Job!!!

Even though I didnt get my car back the same day as I brought it in, the situation was explained to me (trouble with the car that was ahead of mine) as to why mine wouldnt be ready the same day. I realize things happen and appreciate being told what was going on versus something that made up. Ive had 3 different interactions with the Service department and Ive been very pleased all 3 times. I will continue to use the Coughlin service department.

Dale Chapman made this the easiest purchase ever He was very informative punctual and polite!He made buying my new Tahoe so easy and carefree. With my full time work schedule and living over 2 hours away I was amazed just how easy he made it all. Definitely recommending your dealership to our family and friends!!

Worst Online Customer Service Ever. I cannot give any information on a purchase because apparently they have enough business and don’t feel the need to communicate anything with a potential customer. Work days, so this was the easiest way of communicating a few simple questions to see if we can make a deal, but nope. 3-4 spam emails to one actual response that still didn’t answer the original correspondence. They must have a limit one reply every 2-3 days. I’ll take my money elsewhere.

Great selection of Stingrays that I went out of State to purchase.I bought a 2018 Chevy Stingray from Joe Westbrook. Joe and their Finance department did a great job, and provided fair pricing to make my dream come true. The 470 mile round trip was worth it. Thank you!

Terrible service. Take my word and go to lash chevrolet in Johnstown. They are more strait forward and they will actually return your phone call. I have left message after message for caughlin with no return calls. Two times now they have tried to charge me for warranty issues. Stay away unless you like bad service.

Thank you for fast service. You always take great care of my car!

Thr service technician, Tristan Kennedy, was very nice and professional and took care to make sure all of my needs were met since I was just there with my daughters vehicle for an oil change and tire rotation

Great dealership. Everyone was very friendly from the salesman ( Matt) all the way through financing. Made my wife and I fell comfortable.I had been looking around for a diesel pickup for about 2 months, but none had all the options I was looking for, at a price I was comfortable with. I end up purchasing a 2016 Ford F-350 Lariat with under 31,000 miles. Got a great deal on it and Coughlin also gave me more for my trade-in than I expected.For a bunch of Ohio State fans ( and one Michigan fan) these guys were alright and gave this Sooner something that he could be proud of at a great price.BOOMER!!!

I went here looking for a Corvette. Walked the lot for 15minutes checking out the cars and taking notes. Waited on someone to come out. Not a single person walks out so I go inside and ask for help, guy says Ill get someone out there for you. Ok, fine no problem even though I was the second customer they had at the time. 20 more minutes and another round of the lot, still no help. I left without having even been acknowledged as being there. Im a younger guy and can only assume they thought I wanted to joyride VS look for a car. Little did they know that this would have made my 4th Vette. Cost them a deal. I dont recommend you come here unless you want to be ignored or have something assumed of you off of your appearance.

Ive been a customer for years and they always provide a excellent service.

We worked with Kevin and John Riley at Coughlin Pataskala. They made our buying experience extremely easy. We are new to the GM family after switching from Toyota, and the experience we had with the staff at Coughlan will definitely keep them first on our list of dealerships to work with in the future.

It was a flawless transaction, smooth and efficient.

The work that got done was good... however my front bumper did not get put back on very well and now one of the headlights are wiggling loose.

Any time we are looking to purchase a vehicle we ALWAYS choose Coughlin. John Riley and Kevin Richard always treat us right. I recommend Coughlin Pataskala to everyone.

We enjoy working with Jeff Haller. Always consistent and predictable. Does not fit the stereotype of car salesman, which is a good thing and why we keep coming back. Kudos to Jeff in commercial sales. We have been purchasing from him for 6 or 7 years now, and I highly recommend him.

I just bought my first corvette, and our sales lady, Ms. Stacey McClintock was amazing!!! She was a tremendous help, made it fun, and had thorough knowledge of the cars we were interested in. Thank you Stacey!!! (Cameron LOL) Jason and I appreciate doing business with you!!!

Kevin Richard was my salesman. He was not pushy or too stand offish. He was personable and friendly. I felt he was a no nonsense honest salesman which is what i was looking for. The dealership made it very easy to purchase the truck. My finance guy (cant remember his name) was awesome. He had my papers ready when I walked in. He understood that no meant no. I find that very frustrating when you say no to a product and they keep pushing. He respected my decision and moved on. I was very pleased with my overall experience.

I have never had a better experience in buying a car. The help and care that Rick Conti offered made this feel I was buying this from a friend and not a dealership. Tom Paul

Sales process was very simple and the people are great! Definitely try to do what they can to work with you.

Rick Conti is the best corvette authority in the world.. and a good guy too. His honesty is a rare commodity it todays car industry

Be careful. Its a car dealer so the numbers get VERY manipulated. I had to walk away from a car purchase because of this.

From my salesman Joe to Keith in finance, everyone was awesome and made it THE easiest buying experience I’ve ever had!

My first phone call was a bad experience but we got that all worked out John Riley explained it all to me and was really helpful I give the man a five on his behalf and I will order my 2022C8 Corvette from these guys thank you John

We dealt with Bethany about 6 months ago. I was not happy at the time but decided not to post a review while I was angry. However, Im still mad every time I think about this place. And I would not recommend doing business at this location. We heard several times Ill take care of you. I can assure you she did not take care of us! I watched the finance guy roll his eyes about us several times. Apparently he had forgot his office has glass windows. It was just all around awful! But my husband was in love with this truck so we bought it anyway. Now we are having issues with the screen on the dash but really just dont want to deal with them again. We have even paid for our oil changes elsewhere instead of using the free oil changes we got from them.

Contacted Rick Conti at the beginning of February 2021 about purchasing a New 2021 Corvette Stingray. Rick Conti has to be the rudest car sales person I have ever talked to about buying a new car. In the last 4 months he has not returned any phone calls, texts or emails. I have been pre-approved through the bank and have no trade. This was a complete waste of time. I would rate Rick Conti ZERO Stars out of a possible five.

I have a 12 focus with a distorted fuel tank recall. Coughlin of Pataskala reflashed the computer in February and they said to return it if that doesnt work and we will replace the fuel tank. After a year of covid quarantine and waiting a month to get an appointment, they wont honor what they said. Instead they want to charge me 750.00 because the float is sticking. You dont replace a fuel pump that works for a distorted fuel tank. I called Ford customer service and they were no help. I gave them the recall numbers(18s32 & 19s22) on the tank and they only want to deny help based on timelines. Ford has lost a lifelong customer. They released a defective product and will not fix it.

Had the best buying experience of my life ordering a 2021 F350 Lariat. Got a price that no other dealer would respond to. Corey Rose did a top notch job of keeping me informed of the status of my order

Waste of time. I called made an appointment to test drive a specific car and was told they dont have any when I get there.

I flew down from MN to purchase a 2016 GMC 3500. I was promised that with only 16,000 miles this truck was immaculate. Once I arrived it was nothing but poor communication and let downs. The truck was not even close to immaculate. There were rock chips everywhere, the interior still was never detailed, and it looked like the truck had closer to 116,000 miles. But they told me that the truck went through an extensive inspection and everything came back great. I was already there and figured with how tough it was going to be to find another one I just purchased it. Thats when the real problems started. After leaving the dealership on my drive back to MN I encountered a snow storm. As I was driving through it I tried to use the windshield washer and, nothing. And on top of it after an hour of the wipers going the passenger wiper blade ripped off so I was stuck with 1 wiper and no washer fluid in a snow storm. Fast forward to my arrival in MN. The truck has been at my shop for a day or two now and I run out to start it. Dead, nothing. Try to jump it, nothing. So I pull the batteries and have them tested. The one battery is shot and the other is barely hanging on. So I grabbed 2 new batteries and threw them in...$450.00. A week later I notice that the front tires have gone down in tread extensively since I left the dealership. Keep in mind that I have yet to put 1500 miles on yet! So I bring it to an alignment shop and they told me the front end is out of spec which is why it ate through the tires. They align the truck install 2 new tires and put in a new washer pump...$1,100.00. Then that same week I notice that the front fuel tank (its a dual tank setup) is never going down. So I bring it to a dealership in MN to take a look. They tell me it needs a new transfer pump line kit and a re-flash to the ECM...$900.00. So far I have driven this truck less than 2500 miles and Ive had to put over $2500 into it. I called the sales manager this week and he basically told me Im screwed. But If I wanted to drive down to OH he would take a look at it! Bless his heart. I told him that its odd that this truck went through such an extensive 2hr. inspection and none of this was caught. Do they test the wipers? Do they test the washer motor? Do they test the batteries? He even said the first thing they do is put it on an alignment rack! Shouldnt that have been caught then? Im assuming their techs are completely incompetent at their jobs and the customer is left to suffer the consequences. The only recourse I have now is to contact my lawyer and see what protection the consumer has in a situation like this, and continue to pay the repair bills. Thanks for the lemon Coughlin!