I brought my truck there because I have had great experiences with the Ford dealer but this is NOT the ford dealer. The quality of the work and service is unbelievably low. You cant get anybody to call you back, you cant get updates and there is rarely anybody there to help you so you have to stand in their lobby forever. I took my 2020 Explorer Platinum there to have some front end repair done and the windshield replaced. Pretty minor stuff. It only took 2 weeks but now i have a new car where the paint on the hood and bumper cover do not match. Big sweaty, bondo covered arm prints on the dashboard from where they tried to reinstall the dash cam, Big bondo dust foot prints on the floor mats, and the passenger side windshield pillar that does not fit right and is held up with a screw. It looks like a child reinstalled the dash cam. There is a fresh ding/scrape that looks like something in the shop fell on the car. The workmanship in General is bad. I would recommend avoiding them for any type of collision repair; the Quality issues appear to be a cultural thing not just a series of small mistakes.

I do not recommend this shop. State Farm preferred shop so was initially comfortable sending my 2014 Tundra in when I was rear ended.Gave me my truck back with a bent towing receiver and my bumper gaps were not correct. Shop supervisor Duane made us feel like we were somehow inconveniencing the shop for brining back a vehicle THEY did not repair correctly.Returned and they supposedly corrected. However, broken body bolts on my bumper were not replaced leaving my step bumper unusable which i found while on vacating in Illinois a few days later. Gietl Bros body shop in Springfield, IL drilled out the broken bolts not addressed, repaired my bumper and removed the overspray Coughlin left on my windshield.I doubt Coughlin shop will be in business long with shoddy workmanship and poor customer service.

Terrible inspection skills. Anyone can make a poor repair but for it to get out the door takes serious systemic defects.

I was recently rear ended and took my vehicle to Coughlin. These pictures show the quality (or lack thereof) of the service I received.The rear bumper isnt aligned with the fenders on both sides of the car.The rear spoiler is bowed, not attached to the bumper. Moves when you try to close the trunk, and you can see light through the gap.The trunk gap is different left to right. Where it meets the taillights on the left, you can stick your finger into the trunk. Not so on the right. Which, prevents the trunk from closing and latching properly. It often takes multiple attempts to close the trunk.On the left side of the trunk there is a spot where the paint has bubbled.I hear a rattling when closing the trunk. When I pulled back the interior cover, I see they didnt bother to re-attached the cable to the body.The black cover piece that goes over the trunk is wavy, isnt wrapped well, and is coming up on the edges.Also there is an interior body panel in the trunk that isnt attached and moves.With this many visible problems, I cant even imagine what all they messed up underneath the body panels.I would avoid this shop.12/6/19 update: Took my car back to the body shop 2 months ago to get these issues fixed. The trunk still isnt aligned right, it leaks water, and they covered the entire car with clearcoat overspray.

Car was not done as quoted & was dirty inside.

I got in with my truck pretty quickly!I always knew what was going on with my truck because I got calls from Mike frequently on what stages and what was next! Coughlin Collision Center did an awesome job on the repairs they did! My truck looked brand new again like there wasnt any damage at all and it had an awesome detail job! We give them 10 Stars 🙂

Coughlin collision was not easy to deal with. They never returned phone calls and getting anyone to answer was a chore. Plus the had my vehicle for almost a month, and after getting it back they didn’t do a complete job. Parts are missing and they didn’t touch up paint around the damage. They just slapped a new fender on and called it a day.

Duane continues to deliver top notch service.

Couldn’t even get a straight answer from the person I was emailing then he turned around went on vacation and the woman couldn’t even find me in there system! Ended up going elsewhere!

This is the best collision center I have ever been to The workmanship is great and I couldnt even tell I had been in an accident I recommend them highly 🤔

Very nice people and the manager was sooo helpful. Thank you for all you did for me Dwayne.

This place was the worst! After they have my car for over 4 weeks, they tell me it is ready to be picked up. I get there and look at the car and it still had a broken headlight and the hood of the car didnt even fit right. When it was pointed out to the repair guy he says oh, I didnt even look at that side of the car because most the damage seemed to be on the other side. Really?!?! Did he just say that? So, they had the car another week and a half. I will never return or recommend this place to anyone!

I had my VW repaired there after receiving a more than doubled/highly inflated estimate elsewhere. They saved me over 4k compared to the local VW “specialty” repair shop estimate in Granville. Dwayne was the kindest manager/estimator ever. I can’t even tell my car was repaired. I expected minor flaws, but there are no flaws at all. I saved thousands of dollars, and received the best auto body service! I would return for sure, and I highly recommend their new worthington road location. It’s top notch, and their secretary was awesome also when I called to check on the progress.

Their service is very clean and good

I cant speak to their business on how they work on their cars but as a community member they suck. I live behind them and written into their codes for being allowed to build there they have to keep their bay doors facing my house closed at all times. Yet year after year I have to fight with them to keep these doors closed. They suck as a neighbor. I wouldnt have to put this post out here if theyd just show the slightest amount of consideration for the neighborhood that they chose to build right next door to.

Stand by there work

Great body shop!!

Fast service.