I unfortunately live in Indiana now, but I am from Pensacola originally. I came for vacation, and needed my cars front end inspected after the 1000 mile trip. It was shaking and made me feel uncomfortable to drive. My mechanic was very knowledgeable. I feel like he went above and beyond for me. I needed my rotors and brake pads replaced. He ordered the parts and had them changed out within a couple hours. Which was nice and unexpected since I didnt even have an appointment and didnt get there until after 3 and they close at 5. He got me a great deal as well and also was very reasonable with labor cost. He was very friendly and held a conversation with me instead of making me wait in the lobby for hrs bored on my phone. I really enjoyed my experience and would absolutely recommend this shop and the mechanic that helped me. His name is Jared, tell him alleisha sent ya. 🤗

Family has been going here for about 40 years. Never had a problem.

Was very helpful and courteous. I was a nervous wreck when I got there but left feeling a load had been lifted off me for that I am very grateful

Very professional and hard working. Ive taken my vehicles there for eleven years.

I have used this shop a few times for fairly major repairs. They are professional and got me back on the road quickly. 5 stars.New review after 5 months: After several repairs, still 5 star review. I am responsible for 8 vehicles and Nevels Automotive is great.

I did not have a car repair shop here in Pensacola and asked for recommendations on Next Door. Many people recommended Nevels as being honest, reliable, knowledgeable, professional and reasonably priced. I gave a call and spoke with Hugh and he was very accommodating. I brought my car in the next morning to have them run diagnostics to determine what was wrong. I was quite worried it was the transmission. I got a call back and they had found what the problem was (not the transmission) and gave me an estimate. There was another thing they found which was not a surprise to me and they quoted a price on that too. I asked them to price out a new resistor for my a/c fan. I had gotten an estimate from where I get my oil changed quite a while ago. They came in within a few dollars of each other. I felt the material and labor prices were all reasonable. They explained exactly what was wrong with the car and what would be needed to repair it. They were able to work on my car that day and did all of the work and were done an hour before they estimated. Jeff did an outstanding job and my car is driving better now than it has in ages. Both of these gentlemen were very professional, knowledgeable and kind. I am very happy to know that I have a trustworthy car repair shop for any future repairs my car may need. I highly recommend them.

Always fast friendly and just all around Good Guys!!

Great service and great technicians

Always very fair prices and super personal attention from the young lady at the front desk abs the whole team of mechanics!

Good work no wait!

First time.Im impressed the people are friendly. Price is reasonable.

Super fast service. Great communication. Will use again in the future.

Great service and great prices. They are very honest and will get your vehicle in and out fast to get you back on the road.

I called Hue about gettting my car diagnosis. He was able to find the issue with the car and went over the list of problem that was important. Great and fast service will come back in the near future.

I was recommended this shop by an auto parts store guy. They have been in business 30 years. The do honest work for honest pay. I will definitely be taking all my vechiles here instead of the dealership from now on!

Nevels has some great guys working there!!

Hugh and Jeff were outstanding. Out of town on vacation and treated us more then fair. Highly recommend this shop. Didnt take advantage of us easily could of charged us double what we paid.

Wonderful people, sincere, friendly, and a pleasure to do business with. I also referred my parents to the for a pre-purchase inspection, and the crew was wonderful!

Most awful place Ive ever seen. My daddy went to work there for a while and was treated like absolute trash. Nevels daughter Michelle Stacks would bully my father, call him names, curse at him, and make fun of my family. She would say ridiculous stuff that wasnt true and screamed at my father when he walked in her office to get his pay. Se even bullied my family about me and my sister going to a Christian school. :/ Ive never seen such harassment in a grown woman...She is really moody and will run over anyone she wants to. She judged my mama and didnt even know her. And the worst part is her dad Nevel let her do it and was in complete denial. If I could rate this place less I definitely would. Watch out customers.

Brought my car here with one problem and they created three major problems. My front end was damaged, and my rear view mirror was pulled down! The owners daughter Michele tried to overcharge me, and cursed me out before hanging up on me. ( I dare her to act this way in front of my face) She is really the reason this business will fail! The owner would do so much better if he didnt have her there. These people will tell you they can fix your vehicle but in all reality- the owner is too old to do anything and the daughter is all about money and fast food. Trust me!!!!! Do not bring your car here!

Every person I interacted with was friendly and wanted to make sure I was taken care of quickly and that I got what I needed to get me and my car back on the road.

Always helps even when youre not going to get the work done. These are the ones that the car lots take their stuff to. Always great customer service.

Nice people, quality work at reasonable prices.

Really nice peoplewilling to help you outgreat prices

Knowledgeable staff and the owner is wonderful.

Nicest people ive ever dealt with.

So friendly ♥️

Nothing but help even gave me a ride home and picked me up. As far as cost it was inline with or less than any place in town.

Very helpful and knowledgeable.

Over charges everybody

They are experts when it comes to auto repair

Bad

Awesome service

Needed a tune up and oil change. Had leaking gaskets from oil. First time as a customer, enjoyable experience. Will return for any other issues.