What can I say.. this place has some really genuine people. I have come from other carriers where the totally bait and switched me and caused me to have higher than expected bills, going in with that concern, both the representative Cainon and the manager Abraham were friendly and transparent. Honest with fees and told me right down to the penny what my bill was going to be. Very grateful to have come across this store by accident. (It’s kinda tucked away) if you haven’t already, go see these guys. I’m saving like 150 bucks a month and my family got all new phones. Thank you gentlemen, sincerely, one happy customer.

Cainon in Peoria was absolutely fantastic. He made the process so seamless, explained himself well and we were in and out in no time. Thank you so much for making this experience for my fiancé and I so awesome!

My experience at the store was great! I came in for an upgrade on the new iPhone 13 and ended up getting a watch as well, because of the recommendation of the salesman. Very attentive and knowledgeable. Definitely better than waiting 45 mins at other locations.

Yesterday I went into this store. It wasn’t too busy. The manager saw us but seemed to be avoiding all contact with me and anyone else for a good 10-15 minutes. Then, along came Jenn. your five-star employee. Jenn was able to help me with my phone repair. Although it seemed complicated to me… she had the knowledge, the skill and the patience to explain every detail to me. That manager and Jenn should switch places. Just sayin”

Cainon R. at the 9980 W. Happy Valley Pkwy. location was great! Very professional, knowledgeable, and all around one of the greatest sales people to have ever helped my mom, dad and I at any AT&T store in the valley.

Friendly very professional and efficient.They have great deals.

I waited 20 minutes before anyone even said a word to me. I understand you are helping someone, but you can at least pulse your other customers to make sure they dont have a quick question, or just need to buy something really quick. When I finally was helped, the service was quick easy and great. But I wont be going back to this location.

Great customer service at this location, I just upgraded from an iPhone 11 to the new iPhone 13 pro and the guys at this location were very helpful. Thanks to Abraham and the rest of the guys at this store.

Cainon was very helpful land made it easy to understand everything I had to do. I was in and out.

Went to this store to upgrade my phone. Cainon, the store rep, who helped me was excellent! He walked my dad and I through the entire process of upgrading our family plan to 5G and helped me upgrade my phone. He even took the time to transfer everything off my old phone to my new one so I didnt have to do anything! He went above my expectations. I will go back to this location if I ever need anything else.

Great customer service. Hugo was really helpful in everything

Don’t waste your time here. This isn’t a real AT&T store. They upcharge and can’t do most account services. Go to the actual corporate store on 75th and Bell Rd. Full service and much more customer friendly.

Service a little slow, but I understand comet it was pretty busy must be a popular place I do have the or they have to wear a mask. Staff was friendly and the time is on the door picture that I sent. My friend needed a ride here found it easy on maps. Tell them rabbit sent you. 😎🐰1️⃣3️⃣❤🇺🇸

Cainon R. Was the associate that assisted me at the AT&T location on Lake Pleasant and Happy Valley. He was by far the most helpful and knowledgeable AT&T associate that I have ever worked with. Not only did he help me with my original purchase that had to be special ordered, but he also corrected mistakes that were made at two other AT&T locations that I had attempted to go to after my purchase arrived, only to have my phone and plan still be inactive. Cainon quickly and efficiently got me squared away, and answered all my questions. He is the only AT&T associate I will trust dealing with in the future. I’m sure if he chooses to, he will advance far up the AT&T hierarchy. He is that good!

Shout out to Cainon R. for being a knowledgeable dude! He explained everything in a way that I understood it and I wish more stores had more Cainon Rs.

Love this location! Cainon R was super helpful. Got me what I needed in great time. And was very knowledgeable on the different devices and functionality of the phones! Would definitely recommend this location to the people of the surrounding area!

Cainon R is amazing at what he does!! He helped me with everything i needed done today!! Definitely recommended this store and Cainon for anything u need!!

If I could give negative stars I would. Abraham the store manager is worthless. I came in to buy an iPad for my son. They ran my account and I had someone else’s charges that were in collections under my account. I’ve been with ATT for 10+ years. Abraham was in the back and wouldn’t even come out to help. Told the associate Rob/Jake to tell me to call the fraud team. I left with my son upset as he’s five and was really looking forward to the iPad. I called fraud and got about 6 miles away and was told that Abraham should have called the credit activation team. I drove back to the store and requested to speak with him in person. The associate went back to request him. Came back and told me he said he was on lunch for 10 more minutes and I had to wait. I did. He eventually came out 15 minutes later. I explained the situation and he seemed like he didn’t want to call but he did. He called the wrong department which took 15 minutes. They transferred him to the correct department where they said that even though with the notes from the previous fraud associate they could not help as he did not put the correct notes and told me to call them again. I just got off of a 30 minute call with the fraud team for the second time today. They said that the account should have been cleared when I went back to the store the first time. She placed notes again and said she was going to connect me and her to the credit activation team. She put me on hold. The next thing I know a male picked up the phone and she was not on the line. He told me his department could only help associates of att and he could do nothing for me. I think this is a sign I should just buy an iPad elsewhere. After 10 years of being a loyal customer I am at a loss for words. Thanks for nothing att.

I was extremely happy with my experience at this location. Austin greeted us as soon as We walked in. He was Very knowledgeable and took great care of us. Highly recommend this location.

The service here is horrible. One person working at 530-630 which is how long that I have waited. Spent the entire time on one customer because he was small talking with them instead of finishing with them to handle a room full of other customers. AT&T has great cell service but horrible customer service.

Austin deserves a raise!He was very patient with us and made our experience very pleasant from the moment he greeted us. We will definitely be back to see him again.

Cainon was helpful and friendly in purchasing a new phone and starting a new plan!

I am very unhappy about their service and AT&T in general. My boyfriends phone isn’t working, he is out here on vacation and they couldn’t do anything for him since his mother is in a different state as of right now. They don’t and can’t do anything for anyone on vacation and that’s just ridiculous. AT&T provides no services at all and won’t even make a phone call to the account holder.

Cannon R. and Jenn they were wonderful and very helpful. Saved us money and time.

Cainon and Abraham were awesome!Took care of my needs and helped me fix my phone that had a bad software patch. Ill definitely be back when its time to upgrade my phone and tablet!

Cainon was an excellent salesman for us at the att store. We were there for quite a while and he made certain that we had everything set up and working before we left. He was very patient and helpful

Came in tonight to get my daughter a phone and add a line. We had a great experience. We were in and out in a reasonable amount of time, only had to wait a little bit. Cainon R. helped us out. He was friendly and professional and took care of everything. Thank you so much!!

Awesome store, Sales rep very knowledgeable and Helpful took care of all my concerns. Shoutout to Austin for an outstanding customer service!

Awesome staff! Cainon and Abraham were great!Dropped my phone and cracked my screen. My iPhone was acting weird. They were able to fix it the bugging issue as well walked me thru the process of filing a claim so I can replace my cracked screen. Thanks guys!

Our phones got ported out from att on Tuesday so we went to the store at 6pm. Austin was there working and was very helpful. He stayed 2 hours after closing for us! That was outstanding customer service and we would have been stuck with no phone for the entire night if not for him. He was the best att person we have come across. Thank you again for staying so late with us!

I was worried the staff there did not know what they are doing. I waited an hour and still did not get helped because the guy behind the counter could not get a credit card to go through on the system. It’s the closet store to my house but now I will have to try a different store where the staff is not as rude and more knowledgeable.

Nice store. Personally I dislike these places, but if you need assistance this is as good as any phone store.

Excellent service Austin was very helpful & effective with the product I choose, I had an excellent deal plus quality. I had my new phone the same day & I was very pleased with the product & deliver i got at my onw home.Excelent customer service.

Had an amazing experience! Cainon R was extremely helpful answered all my questions and I was able to get an updated phone and a better plan I highly suggest using this branch!

Cainon R was a big help in setting us up with new iPhone 12’s. Very professional and courteous.

Austin is the best. Cainon is very helpful too!

Austin was great. He took the time to help me when another store rushed me out. I upgraded my phone, he was patience & made sure everything went good before I left. If you go to this location make sure you see Austin

Even though there is no live music in the store for hip-hop or rap, the customer service is awesome! Will be returning multiple times to buy phones here thanks to Cainon.

Austin was SO helpful, he explained our bill as well as different options with our plan. He helped me tremendously by upgrading my phone, as well as getting my little brother his first phone! It was great customer service! Thank you!

Austin was a great help. Needed to get my daughter a new phone and he was very helpful and knowledgeable. Did not rush us and answered all of our questions. Thank you so much Austin.

I had the most wonderful time at this store because of Austin. He was so helpful and he deserves a raise.

I highly recommend this store. I received excellent customer service from both Austin and Cainon. They were and so helpful and and informative....Definitely 5 stars ⭐️

THE CUSTOMER SETVICE REPERSENATIVE WAS ONE OF THE BEST O EVER HEZAI

Austin was an absolute God sent!! He was awesome very helpful and friendly. Made sure to give us great deals 👌 This is the only AT&T store I will ever go to again. Make sure you ask for Austin !!

I worked with Cainon and he was very knowledgeable and I was in and out quickly and took his time with me.

Nice guys, you just never get the whole truth and nothing but the truth. As an AT&T customer, Ive learned theyre like dealing a used car salesmen. AT&T customer service is awful.

James is horrible at his job..Rude and condescending. The customer service line agents know more info about doing their jobs correctly than these in-store agents do. Yikes.

Went in to this location tonight only seeking info about changing over family phones (Sprint) to AT&T and walked out with a new mobile provider. Go see Austin at this location! He’s extremely patient and answers every question. New phones are on their way!

I went to this particular store because it is in my neighborhood. I asked for some assistance to get my Apple Watch back synced to the cellular server and the employee acted like he did not want to help me told me just to reset my watch to the factory settings and redo it after I told him I already did that worst customer service ever!!!

Good service and, clean place.

Austin had excellent customer service! He was very friendly and knowledgeable!

3 gentlemen working there were all very knowledgeable. They answered all our questions about our phones and thinking about getting Direct TV when ours expires in December. We will return in December!!!

Austin was an excellent service rep. He was friendly, knowledgeable and expeditious.

Worst store ever, dont go there you will be robbed.

This store has been a nightmare to work with ever since my partner and I opened our account with them. They screwed up our order, so we got the wrong phones, in the wrong colors. They over charged us and screwed up our bill, and they sold us a screen protector plan where if our protector cracks we can go in for a free replacement, well since they are no longer contracted with Gadget Guard, they will not give us a refund or credit.

Rob was a tremendous help adding a line to my plan and EXPLAINED EVERYTHING! Very knowledgeable associate!

Mark Butler was da bomb.He was super patient, completely professional and a major help in getting me set up on my new iPhone.I had been wallowing in misery trying to get the device to work and get my data transferred.Mark with his knowledge guided me through the entire arduous process and got me set up.His efforts were outstanding for someone like me who is totally new to the apple platform.

Customer service was excellent! Covered all the bases and was very honest

Rudest employees working on a Sunday with NO concept of how to answer the initial question without trying to upsell something else. When asked for a manager’s name the associate lied and said “ I can’t give out that information” followed by some blabbering about how he “gave all of the information”. I’ve been with AT&T for so long and had pleasant interactions every time other than this one. Bother with a different location.

If you are tired of going to an AT&T store and waiting an hour to get service this one is the place to go. I think because it is a bit out of the way it isnt as busy as other ones. They did have customers coming in regular but had the help to accommodate. All of the help was wonderful. Polite, helpful, and knowledgable. This is the place to get your new phone and other things you may need.

Excellent representation of AT&T!!Please acknowledge this Employee!!Thank you Enrique RojasYOU went above & beyond to help

Store manager Abraham should be fired he has no customer service skills and no solutions for his employees lying to the customer. He doesn’t want to honor his employee lies instead says that why they don’t work here which doesn’t solve the problem.

Jenn was amazing!

I did have quite a long wait to get help, the two reps both had difficult service issues they were handling when I walked in, but once it was my turn I got amazing and unrushed service. I got a great deal on my plan.

The staff its friendly, but not particularity capable of doing anything. Im not sure if this is because it is not a corporate location. It would have saved us months of frustration if they had simply referred us to a corporate location during any of our visits attempting to get our problems with at&t resolved.The only reason we knew to go to a different location was the t- mobile store across the street. We were about to break our phone contract (about $300 left) to get away from the disaster our experience with at&t has become because of this location.If you need help go to the location outside Arrowhead mall. They have a lot more access to account information and are capable of so much more than this store.The second star is because the staff never once lost their cool when my bf started raising his voice.

Tech was very knowledgeable made sure everything was working before I went home even told me to come by the next day if I had issues

I Got my daughter a new phone but when I insert the SIM card keeps asking for PUK code I went to this AT&T ask how to retrieve the code the person ( worker there) even denied ever seeing white AT&T SIM card before insisting it should be yellow and I should buy another one I gave him the benefit of doubt thinking he may be new for this job to make matter worst he went and asked his supervisor whom never even bothered to come out of back room to explain to me came back with no better explanation ...the sad thing is I bought the SIM card there in the same store a while back here he is telling me he’s never seen it...well some ppl they just exist helpless hopeless is my conclusion from this experienceTo be honest I have had good experiences with some of the workers there the person with accent I apologize for forgetting your name you are awesome the above info does not include you

Abraham gave timely accurate pleasant service with accuracy.

Excellent service and knowledgeable staff

Fantastic customer service!Store representative Leiland went above and beyond to help find the exact device I needed.Will return for all of my future upgrades!

This is a short version of my dilemma. I had a problem with 2 Samsung S4s. The second one was brand new and kept showing no SIM card. I had no service what-so-ever. A friend let me borrow a Motorola phone just so I could make calls and text. The phone was an AT&T unlocked phone but I did not buy it from AT&T. As a last resort I visited one more AT&T store (3 previous stores said they could not help me) and met Brian. He called the main office immediately and found that I had time left on the warranty. I had called Samsung direct and they told me no warranty was available. With just a short conversation, my replacement phone was on its way to me. Brian then took the Motorola and set it up so everything worked while I waited for my new S4. I could go on forever about the exceptional customer service I received, but you get the idea. Even if the outcome was not positive, I would be writing this review because Brian did everything in his power to help me.. Kudos to Brian for understanding the true meaning of Customer Service. I will not visit any other AT&T store. They will have my business as long as I am with AT&T, which has been MANY years.I think I will bake Brian some cookies and stop in to just say Thanks

I honestly don’t know why we ever step foot into this store. Every time we go into this store the workers tell us the wrong information. They lie, lie, lie. Go to the Apple store or Verizon. Never ever again will we go in.

Everyone was so nice and helpful. Great phone purchasing experience!

I do not know the clerks name, but she was rude & her lack of courtesy will keep me from darkening the doors of this store again. It was as if I was doing her a favor to shop there. Customer service? Fail. I wish there was a way to score a negative vs giving one star.

Couldnt get code for new iphone 11

This company in a whole goes out of there way to help the clients .And will do all my buisness here .5 stars isnt high enough above and beyond

Our experience here was in short nothing less than a nightmare. We decided to switch to AT&T from Verizon due to some special deals going my family and I would get a lot out of the switch. Mistake number one happens the first day we try to switch where they took her phone back and put the wrong number on it. It happens, not a big deal but what is a big deal is the fact that Brian, the manager proceeded to blame us for the wrong number and messing up someone elses in the process. To clarify they took the phones and did this all in the backroom, where we had no commumication with them. Second mistake was the fact we were supposed to get two free tablets with our purchase due to points. Well come to find out because they messed up with a typo and give us someone elses number they proceeded to tell us we couldnt have the second tablet because of their mistake. Being upset my mother told them it wasnt our faults they messed up the number to which the manager Brian replied saying Well you should just go back to Verizon then. We then agreed and tried to but they had already sent our phones away and it wasnt possible to go back at this point. He then visibly annoyed took the tablets back into the back room and fixed them. The proceeding three days we had to continue to come back to get things set up which they said were already set up and every time they were very rude and helpful. All in all it was an extremely poor experience, especially with the manager Brian who was extremely rude and condescending. The only nice employee there was a young African American man named Michael who was extremely nice every day we came in and was the only one willing to actually help us without being rude or aggressive. All in all worse five day experience my family and I have gone through at a phone store.

This is my go-to ATT store. Very knowledgeable staff.

Nestled away from the road so the wait is usually short. The guys there have always been courteous, helpful and professional!

They suck got to T-Mobile

Very nice and helpful