Very knowledgeable and helpful. Ed had great customer service!

Great friendly staff!! Highly recommended!!

I had a fantastic experience at Verizon! Evan was my salesman and after a lot of pain and heartache at other phone stores he was respectful and listened to my problem and provided multiple solutions to my issue, he was honest and upfront about everything and I could tell he was doing what was best for me! Evan will always be my go to rep no question!

I am so glad I put this Verizon on my Saturday to do. Your employee Evan opened the door for & greeted me! He was knowledgeable & very patient with me. I will b coming back instead of calling 611 definitely.

I was in and out in 5 minutes with my phone problem fixed and I also obtained a few new shortcut tips from the very friendly customer rep who helped me. He also gave me a phone # for the store for future use.

Came in .. got a new phone with Ryan! Great service and experience! A joyful visit!

My experience today at Verizon was extraordinary. They couldn’t have been nicer. Drove an hour to come see this store. I want to thank your company for remaining open for people like me. Ed and Dylan were outstanding and went above and beyond for me. I bought a tablet and they made sure we were on the best plan, helped me setup Disney+, and scheduled a follow up call for next Wednesday to make sure everything is perfect!

Michael, Dylan, Matthew, and Jeremiah all went above and beyond for our family. We purchased 4 new phones and had issues with a stolen phone and these guys worked with us for 2 hours trying to get everything set up and help us with the stolen phone. Truly a team effort by all of them. Super friendly and so knowledgeable...truly is home wizardry😊

Had the best phone buying experience today. Normally you get that car salesman type attitude with phone stores. Pushy reps who cant just let you buy a phone you want. But today was not this. Brandon helped me through all my questions and concerns. I really appreciate the time that he took to help me and to understand my needs. This store is by far the best i have been to. Will be back when it is time to upgrade. Will also recommend to all my friends and family.

We had great customer service at Cellular Sales Verizon in Peoria. My dad doesnt like change and Eric Punzal made this experience as painless as possible for him . He went above and beyond for us and answered all questions. We left very happy. Highly recommend this store . Sterling Ave in Peoria.

I had some of the best customer service I have had in a long time while looking to upgrade my iPhone. Ed is very professional and easy to talk to, it’s obvious he has been doing it for some time, and he helped get the bill lower which is great. I also had a great experience with Jordan, she was able to do what I needed in order to turn my old phone in within minutes. I recommend both of these employees, You can’t go wrong. Thank you guys for your help!

I worked with Ed to get everything set up. He was knowledgeable, had great customer service and found us the best deal possible for what we were needing. I highly recommend this store!

Justyn went above and beyond by coming into the store on his day off. What a great team of professionals. He paid off my phone for me and got me a great deal! Will always do business here

Eric was the most precessional and respect Verizon store manager I have ever experienced through Verizon.Drove 1 1/2 hours away to see if the reviews were accurate and I am very pleased.Any future dealings with Verizon I recommend going in to see Eric in Peoria.

Went into Verizon on Sterling late on a Saturday. I’m sure the sales staff were starting to watch the clock as closing time approached but you’d never have known if they were. I’ve been to 4 other Verizon stores in the past 10 years for all my phone needs as well as those of my husband and our 4 sons. I have always had “adequate” service but the service I received here was exceptional. Brandy was outstanding. She and two other sales people, Brian and Brandon, went above and beyond to meet all our needs. I highly recommend you go here for all your cellular needs! I won’t go anyplace else from now on. Thank you so much Brandy! You were wonderful and both you and Brian made this such an enjoyable experience by being so helpful and making it fun! I love my new iPhone & I loved the amazing customer service. Thanks for being awesome!📱👍🏻😊

Ed was amazing to work with! He explained everything and there was no wait time unlike my previous two day experiences with corporate Verizon stores. He took the time to explain and get me all set up with what I wanted. I will be returning to him in the future for all my phone needs!

Ed was fantastic. He got me setup with Smart Family so I could locate my family and friends. He also got me an early upgrade

Went in on a Sunday with a broken phone. Brayden was very helpful and let me know what all of my options were and got me setup with my new phone in no time. Fast and friendly service. Hard to find these days. Thanks guys.

Was very helpful and very courtious

Very happy with the experience i had. Dylan gave me a few different phone options instead of just one and compared them all so i can make the best decision

Mike was extremely helpful and answered every question I had with my purchase/upgrade to a new phone. He made the painful experience of changing phones very simple. I highly recommend asking for Mike . 5 stars all the way!!!!!

Jordan and Ed were absolutely amazing. They helped us bundle a new phone and a new Home Phone for the same cost of just the phone. We have been loyal for 23 years and Jordan gave us a great deal for being customers for so long. Highly recommended

Mr. Tegg willingly took on the challenge of helping my family switch cell phone providers knowing that the process would be difficult to manage. He provided a top notch level of service that many would shy away from when presented with the obstacles that he endured in the process of switching us to Verizon. He was patient, kind, knowledgeable, and helped me understand what all my options were. I am 100% happy with my decision to change to Verizon and have Mr. Tegg help me with the process. I will not hesitate to contact him should an issue arise as I know he will promptly handle the situation.

Jordan did a great job for us! She got us a great deal on a phone and she got me a tablet as well. Great service here and teamwork. I recommend this store ovet all others.

I needed a new phone so I made an appointment with Eric. He has helped my husband and I several times. It is important to have someone you can trust to give you the information so you can make informed decisions.Eric did just that. He made it a pleasant experience without the pressure or feeling like I was just a sale. He took the time to explain the differences in the phones so I could make a decision. I never felt rushed and I certainly appreciated his patience! I would recommend this store and especially Eric! My husband and I will come back when its time for our next upgrade!

I worked with Ed one two occasions. This time he spent about 2 hours with me making sure everything was on my new phone. He had a wonderful team of help as well. Richie and Eric did some transferring while Ed processed things. Highly recommend the service they provide.

I have been with Verizon for 22 years. There is a reason for this. The customer service is above and beyond...Lathen Ford spent hours helping me set up my new phone answering my thousands of questions...so much patience. The quality of service has never been a problem. Whether you are buying a new phone or just have a question or two its the same top notch service. Verizon will always be and my entire family the place I will go for my phone needs..

Jordan was great! I thought I had to do an insurance claim but he was able to make me upgrade eligible. I was short on time and he got me in and out very quick! Highly recommend

Ive been coming here for years and years, the service is always great but Ed was absolutely amazing. He was able to get us a new phone without raising the bill and we barely paid anything. Highly recommend to come see Ed

This Michael Tegg guy, Service Excellent.His attitude, Outstanding.Performance, precise and swift.5 stars every time.

This store is amazing with their quality of service. We have gotten all 12 devices from this store and I always leave happy. Highly recommend Ed as he is very knowledgeable and friendly

Michael was great helping me set up my new phone! He assisted with glass protector and other recommendations to keep me from ending up with another cracked screen which I’m notorious for. Great service. Very knowledgeable.

My experience was great! Ed helped us out & did a great job selling me my phone! Dillon also helped and did a great job as well. I’m so glad I switched to Verizon!

We appreciate all the help that Jeremiah gave! We walked out with two latest phones and he saved us a lot of money per month! Excellent customer service!

Just wanted to say thank you Michael, you did an amazing job!! I’m a person who doesn’t really like change. My go to guy has always been Eric (don’t worry Eric you’re still my go to guy), when you said that you’ve been learning from Eric, I had to give you a chance and I was very PLEASED!! So now if Eric isn’t at the store I’ll look to see if you’re there. Thank you again for the great opportunity and wonderful experience. I love the service at the Sterling store I’ve been going there for many years, when I see Eric is not there I usually ask when he works again and I leave. Like I said I’m a person who usually does not like change. First thing Michael said to me is that he had been working alongside Eric, so I had to give him a chance and I am glad I did, he did an excellent job, I love my new iPhone XR, so now I have 2 go to guys when I need help. I’m not the easiest customer to work with and Michael made my visit a very pleasant one, I left there very pleased. This is the store to go to for all your cellular needs.

Brandon and Ed told me about amazing promotions so I could get a new phone. They paid off $300 of my Note 8 and it made me upgrade eligible! Highly recommend this store and these 2 guys specifically!

I came to the store on Sterling today. Ed tomaszewski waited on me, it was an awesome experience. I transferred from a very old iPhone to this wonderful new LG! I think this one might actually do the dishes and flush the toilet. Im 66 so I dont like to be rushed, and Ed took his time showing me how to work this phone and transferring all my information. This has been a wonderful experience, everybody in the store works together and they smile a lot. I couldnt ask for a better experience! Please come in and check them out!

Brandon Bowen was the best Verizon employee I have encountered. He assisted me with selecting a new phone and made sure my photos and other info did transfer to the new one. He was much more attentive than our last Verizon situation where I lost all my photos. Kudos to a great employee. Give him a raise! I will recommend him to my friends.

Eric was super helpful setting us up with 3 new phones. They were able to transfer all our stuff and get us out the door so fast. Great team at this store

Ed and his team were amazing! We came in wanting to get my daughter a phone and they were able to get us 3 devices for the cost of 1! Eric and Justyn were very friendly! This is the best team ive ever worked with!

I had a great experience with Mike today. He explained everything very well. His team was able to setup all my stuff in such a short time it was fantastic

I am so glad I decided to walk into the store! All of the staff is so very helpful. Thank you Ryan and Brandy!! Did not intend to walk out with a new phone for my daughter and I and on top of that was able to save money on my bill every month! It was a great Christmas surprise and a less expensive new year.

Mike Tegg was very pleasant to talk with .explained plans, devices etc. As a senior customer he did a lot of explaining and had a lot of patience .

The two gentlemen at the store tonight Sean and Travis were amazing. They took so much time with us and were very patient and extremely thorough. Loved these guys and store.. Originally we started at the East Peoria and talked to Geoff who was worthless. He had zero knowledge and we let them know were leaving and going to Peoria. This was our best move today. Loved Travis and Sean. They were so knowledgeable and helpful.

I bought a phone from Best buy and came in to justyns store to transfer data .I came to find out that I can get a better deal and half off cost on phone . Thanks Justin and Eric

We have a business account and had no idea they had new plans. Ed and his team went over the numbers and was able to save us hundreds a month even with getting my wife a new phone. This is the best team i’ve ever dealt with and they’ve earned our business for a lifetime. Amazing people here.

Michael did a great job. My phone died and he and the rest of the team went out of their way to get me the best deals and all of my data transferred to my new phone

Outstanding experience at this Verizon store today. Ed was professional, efficient, very personable and pleasant. He made the process of getting a new phone simple and fun. Best experience Ive ever had at a Verizon store.

Brandon was professional, amicable, and patient with me as a senior citizen. He spent a great deal of time to help me comprehend functions and features. 😋😉😋😉😛😙🙃🙃👍🏽I would highly recommend him as a customer service pick!

Great service very friendly and helpful

Brayden was an awesome sales associate. Very helpful and clear on every detail. Wonderful experience.

Dylan, and Michael helped me get into a new motor phone. Its got a much better battery and works better than my own phone. Thank you! They even payed off 100$ of my old phone for me!

Brandy was really helpful. She made it so easy to get into a new phone. This store even paid off my phone for me which made it much easier to upgrade. Thank you Brandy!

Jordan was extremely helpful. She helped me get a new device for my mother. She turned on easy mode to help simplify the device. She had a team to help her transfer content while she processed the uograde. and they were all extremely fun to work with. Great team here!

Interaction getting a new phone - Brandon Bowen was excellent in his explanations of how everything works. He helped me withall my questions! I will recommend him and this location to friends & family ! Thank the Lord for an understanding, helpful person!! He is a great example of good, customer service!!

I always love coming to this store. Justyn Parker helped me and got me a new phone. Ed helped me out and they were both really nice. Jordan Adams helped me transfer all of my content from my old phone and I couldnt be happier

Ed is the most amazing customer service sales representative i got the best service ever here I will be back for sure

I was overjoyed that Justyn came in 3 hours before his shift to help me replace my phone. He was very professional and gave me an amazing experience!

I had a great experience with Justyn. He was very patient and knowledgeable about all the promotions and products. Highly recommend this store

Our flip phones were having issues, Jordan was able to help us replace our devices with affordable options and she was excellent at explaining the details. While she was processing things her teammate Ed worked on transferring our stuff. Amazing experience, amazing people.

Excellent service! a worked there (Justyn P) helped me set up my phone and fix issues with my account without complaints. will definitely go there again when its time for a new phone

I was in town briefly this past month and was in a bit of a pickle with my cell phone not working properly. Luckily this store was conveniently located and everyone inside was very professional. A gentleman named Tyler helped me get my phone working again and even let me know about current promotions I hadnt even heard about! I would definitely recommend this store to anyone who is looking for a place that is always willing to help. If Im ever in town again I will definitely be going back. Thank you to Tyler and the rest of the team!

I absolutely LOVE my Note 9 Brandy got me into. She was knowledgeable and got down to what it was about a phone I needed to find the perfect one for me. Thank you Brandy! Definitely will be returning. Highly recommend.

Wasnt to happy about how my requests was handled. Wasnt able to keep my existing numbers because of a promotion of phones. The promotion should be on phones and not a particular phone number.

The guys here Ed, Ryan, and Richie were excellent in helping me! They helped me update my phone and with an Apple ID issue. Ed was especially helpful and patient in helping me get aquainted with my new device and helped me get all my apps back!! I’m technically challenged and they really made it easier for me! Thank you thank you thank you!!

Ed was great at troubleshooting my phone. I ended up upgrading and he did it flawlessly within 30 minutes. Highly recommend this store.

Ed was great, he helped me replace my old flip phone. His teammate Tabitha did a great job supporting him too! I love this store!

I want to give a huge thank you to Brandon Bowen. My Grandfather passed away and he was able to keep my Grandfathers voice on my Grandmothers phone. My Grandmother listens to his voice to keep her peace of mind. He also helped me with my wifes Christmas gift a Chromebook. Brandon went above and beyond what any wireless account manager has ever done for us. Brandon thank you for making a difference for me and my family.

I have bought 2 phones from Jordan and I refuse to go to any other store then the one she is working at! She is always putting customers on the best plan and every time I come to her it’s a smooth process!!

Thank you for the outstanding service that I received at this Verizon store. Ryan and Ed were very patient, helpful and gave me professional advice for international travel and my new phone. They explained the features and I learned a lot. I would highly recommend Cellular Sales.

Ed was great, he got everything taken care of for us within 30 minutes. He got us amazing promotions and I would highly recommend this store.

My husband and I entered this Verizon on 10/28/2019 around 4pm. inquiring information regarding myself joining my husbands plan. We were also seeking help with switching my husbands old plan to a newer plan. Instead, we were greeted with a less-than enthusiastic employee--without a nametag-- to which he provided us with no resources to either of our needs. The employee continued his bothered attitude toward us in which we promptly left without any proper insight. My husband and I refuse in returning to this Verizon due to the employee failing to assist us entirely.

This store is great. I was in a hurry and Eric got me upgraded in less than 30 minutes. Great promotions here too!

Ryan was awesome! 2 new phones and the bill dropped $35. These guys know what theyre doing

I had an issue with my phone being damaged and Eric was very helpful. We replaced the phone with a brand new one and they have excellent promotions. Highly recommend this store

Michael got me a new tablet, for low cost! This will help a lot with my future buisness. Thanks guys.

Would recommend this store and Ed specifically. He was honest, kind and walked me through getting a new (although I was resistant, but it was necessary)phone. He did everything for me including switching over my information, applying my screen protector and even registering my protector. Thanks so much Ed for going above and beyond!

Outstanding experience! I came in for a screen protector and Ed told me about a promotion to get me a early upgrade! So i got the new LG!

This Verizon store was awesome! First I spoke with Lynne who was very helpful and kind and patient, she gave me her card and told me I could contact her the next day if I needed. Later I came and was helped by Cameron who was just as awesome! He stayed passed close to help me upgrade my phone and transfer all my contacts! Super satisfied and will be returning!

Justin Parker was very nice and super helpful! He tried to help save money, and the best deal for me and my situation. Really would recommend him and the others working here!

These guys not only lied to me about my service but it also took over a week to order a smartwatch which I had to eventually had to go to the Verizon store to purchase. The regional manager even called to tell me he would send a discount check (which I never received) to compensate for my time and their screw up if I kept my original phone instead of returning it for the one I wanted. Save your time and money and go elsewhere to the Verizon store where you will not get lied to. This store gives Verizon a terrible name, I will never shop there again and will likely change cell phone service because of. One star on this rating is one star too many.

We worked with Ed and Summer, they were very good at giving us all our options and explaining the little details. Highly recommend

I only came to this store because my friend told me that justyn would make everything easy for me. That he sure did. Very nice environment at this store

Eric was very friendly and knowledgeable. This store has amazing customer service. I will always buy my devices here

Lathen and Ed were great. I had an issue with my device and they made it so easy to get into a new one. They transferred all my content within 15 minutes. Highly recommend this store, and specifically these 2 guys.

Ryan did great! Made it very easy to get new phones and switch from Boost! His team transferred all our stuff within minutes! Wonderful service

So Im the husband of the one-star review from Tristan. And hes spot-on when he says the employee that spoke to us was rude, surly, hostile, and arrogant; he seemed bothered that we were even in the store.Im not sure what his deal was, but, I can only say I hope hes not treated at other retail establishments the way that treated me and my husband. If hes THAT unhappy working in a Verizon store, he really needs to look for a different career.ADDED 11/13/19: You guys fall all over yourselves to self - applaud a positive review, but are strangely silent when you miss the mark so badly. To be expected I suppose.

Brandon was so helpful in explaining different phone options. He helped me understand the pros and cons of the different features, plans, etc. Brian was also helpful. Both made me feel like they were there to help the customer. Thank you!!

I came coz i cant get into my Facebook. Justyn didnt hesitate to help and offered me a better plan.

I had an amazing experience. Brandy and Brian were very knowledgeable and helped me switch to my own phone plan and very cooperative with me. I’d recommend them if you have any issues!

I am highly satisfied with the service I just received with getting my password changed after being locked out. Very courteous and professional and knowledgeable. People friendly and patient. I had a lot of questions. Thanks very much.

I needed a new phone so I made an appointment with Tyler. It can be very daunting purchasing a new phone and Tyler,made it such a pleasant experience. He took the time to explain the differences in the phones so I could make a decision. I never felt rushed and I certainly appreciated his patience! I would recommend this store and especially making a specific appointment with Tyler! He did an AWESOME job!!

Jordan and Mike. Took very good care of me today keeping me calm I was out of control with anger and I was rude and obnoxious they were very nice to me these two have very good communication skills they should be praised for you they handle my bipolar attitude .

Ryan and the rest of the guys are awesome! Very service oriented, funny and personable. Great place to go! 🙂

Mike was great at giving us options and got us the best promotions. Highly recommend

Ed is a great guy! Very knowledgeable and set everything up for me! He will be my go to guy from now on!!

After my experience with this particular Verizon, I wont use any others. I was living in Mexico when I contacted this store, and one of the workers there, Tyler, did all of the work in getting a new phone sent to me. After I came home and went into the store, I see its a very clean and proficient area. Even the surrounding areas of the store are nice. And as far as I can tell, the entire staff all seems extremely friendly and helpful.

Very welcoming and knowledgeable about both products and processes. Ryan and Jordan are fantastic! I recommend this store highly.

I was immediately greeted at the door by Brandi, and she was more than helpful! I am a current T Mobile customer and have been looking to switch, and she locked in my decision to become one of your customers. She was very knowledgeable, and broke down what my entire bill would be and even gave me a print out! Tax season is coming, and I cannot wait to come back in and get my 2 new G7’s!

Ryan was very patient with me and answered every question I had. The customer service here is the best in Peoria. I highly recommend this store.