Met Jessica when I walked in the front door. First impressions are important. I was impressed. She spent quite a bit of time putting up with me, but handled it well. After looking at many, many cars, we finally found the one that fit the bill. Happy I ran into her first. Everyone there was friendly and quite a bit of fun. I enjoyed my time there.
Gimmicks and high pressure. All the cars have an additional $5000 mark up above msrp sticker. Supposedly a car shortage fee... no thanks. I bought Buick instead. Brand new with no car shortage fee attached.
Very friendly people and environment. Andrew was my sales rep and did an excellent job. Took time to explain all my options and then went over everything. I will Highly recommend everyone to go and see the lot and talk to them. Was able to get my payments and price down to where i felt comfortable..even with a bad credit score and history. Thank you for you time.
Went to look at a few new vehicles. I get the dealer is in the car business to make money, but come on adding $3000 to $5000 to the MSRP (which is already high enough)just because of this chip shortage. I understand supply and demand but theres a limit before its called price gouging.
Great customer service!!! Felt like I knew all the staff before I walked In, they answered all questions asked and will definitely help you in any way possible! I recommend to anyone needing a new or used vehicle.
Wonderful service - Brandon Hugenberg was a pleasure to work with. Will recommend this car, this dealership, and this salesman to anyone I know in the market for a vehicle.
James Leasure and Sean Riley were amazing they got us the best deal and helped us with everything they are the best
We had a great experience with Lana Rankins at Taylor Hyundai. She made the process very easy and was able to get us a great new car. I highly recommend going to see Lana if you were in the market for a new car. Because we are definitely going to go back to her if we ever need to get a new car. Everybody at Taylor Hyundai was so nice and helpful when we Traded in our old car for a brand new one. Thank you Taylor Hyundai and definitely Lana.
Friendly and helpful staff. Stayed late and went over every detail and question I had. Highly recommend both Jason and Sean both worked diligently to get be what I wanted, great guys
Jessica was amazing! Very friendly and nice! She answered all of my questions and helped get the price down into my price range. Very satisfied!
James was amazing!! Definitely a 10000/10! Made everything easy and he made everything super understandable. The lady across from him, I forget her name, but she was super friendly. I will always recommend people to them. Although Andrew was a little rude, James made up for that. Amazing experience overall. Thanks guys!!!
Brian one of the sales associate/consultant was great. Got me in a new 2020 Elantra no problem. Everyone there was friendly and down to earth. Only thing is their website price is different then the sticker price. In my opinion they need to get that straightened out, other then that very smooth and easy car buying process.
Amazing experience. Brian worked well with us to get a down payment we could afford as well as an amazing monthly payment. Answered all of our questions and really fought for us so we could close on an amazing 2021 green apple Venue. Highly recommend
Love the people here. Very friendly and nice cars. However, if you are going to sell all electric cars, have a charging station. It took us all day, to get our ioniq home :)
I had such a great experience with Brandon! He was very helpful and so kind. Honest and great service!
My experience was wonderful, James and Shawn took great care of me, in a short amount of time. They understood I worked midnights and got forced over so worked 12 hours then came to get a car, they are the best, I appreciate all there help! I definitely will send everyone to them!
Taylor Hyundai in Perrysburg, Ohio is the best. I would highly recommend Chris for all your Hyundai needs. My new car is maintance free for the next 5 years. I dont know why I havent switched to driving a Hyundai before now. I love my new Tuscon.
Brandon offered a great customer service experience and was able to help us find the vehicle that was right for us, at a reasonable price. My partner and I went to several different dealers and test drove so many cars before finally finding a deal that worked best. Brandon offered us an alternative that worked much better for our current budget plan that no other salesman even put out for consideration. Highly recommend.
I had an amazing young lady....her name is Jessica....she was not pushy she explained everything and worked real hard to get my car today. Jessica I want to once again thank you from the bottom of my heart and you my friend are the greatest.
Brian is very outgoing and work really hard to get you a car and also explain why its important to have a good credit. Awesome 80s baby! Keep up the good work and Thank you for all your hard work!
Sean and James were so easy to work with. They truly made my experience quick and painless. And a big thanks to finance with how quick they were able to get things done for me. I couldn’t be happier all the way around and will always recommend them and this dealership!
Everyone was very friendly and so helpful. They describe everything in full detail and helped me figure everything out. Felt like I was a part of the family
I have an extended warranty that is valid for another 2 years or an additional 40,000 miles. My car broke down on the side of the road and my car was towed to Taylor Hyundai of Perrysburg 1.5 ago. I have tried countless times to reach them via phone, email and messenger. No one has contacted me concerning my car. I have two school age kids, work and school myself and would love to know what is going on with my car! Very unprofessional I have left messages and none of them have been returned.The worst service I have ever experienced.
Both Andrews were great to work with! Thoroughly explained every aspect of the purchasing process. I’m a below average customer, and they found a way to get me into a 2021 Hyundai Venue SEL. It was a recommendation from my local mechanic to go there, and he didn’t steer me wrong. Highly recommend!
I was interested in a car on their website, but the details were incomplete. I live 95 miles away, so I didnt want to drive to the dealer on a whim. I called ~6 times and emailed ~10 times for more info. The result? I got barraged with junk mail, but didnt receive a single answer to any of my questions. They wouldnt even tell me whether the car was sold or still available. Just got pressure to come to the lot. What a bunch of sleeze bags.
Brian made the entire car buying process easy, enjoyable, and efficient. Superior customer service! I highly recommend Brian and the entire team at Taylor Hyundai.
Friendly, courteous and thorough. I just purchased my second Hyundai from Taylor Hyundai of Perrysburg. I have been very pleased with the service I have received in both the sales and service departments. I appreciate all the work and time they put into finding the right car and finding the best financing. I highly recommend purchasing your next car here.
I can not say enough amazing things about my experience! Phil was great to work with and made me feel like family from the moment I walked in the door! I have never had much faith in the past with previous sales at other dealerships, but Phil has restore my faith in the process. Thank you to the whole TAYLOR gang !!!
My salesperson was Jessica and she was great! she was able to work with my to get the car and payment I wanted. 10/10 best salesperson :)
Jessica Mackay & Lana makes the best team! They were a big help. They made this experience fun but also worth the wait. Thank you ladies!- Cortney J.
Our salesperson Lana was amazing! We knew from the second that she started helping us that she was going to do everything she could. She made us feel comfortable with the whole process. We had been to a couple dealerships before this, but we will definitely go back to this dealership in the future because of how amazing Lana and the rest of the staff was!
*Very friendly atmosphere*No hard selling*Customer Oriented: getting to know you as a person and getting a feel for your style.*No Pressure to Upgrade.. They stay within your budget,*Understanding Customers fears and anxiety of Needing the right vehicle yet, fear of the process.I went there with friends for the support. I found my Rep Lana, was very open, honest, friendly and professional. But, what stood out the most, was when she casually separated me from my friends just to walk and get a feel for who I was style wise, and to privately discuss my financial information. Lana sensed and understood my shyness and anxiety. And on that casual walk her words, Dont worry, you let me take that part, lets just talk about you. And she pointed at cars, body style color, size. Very casual, like a friend blending it into our regular conversation about what I do for fun, my work, and fam.. kids, pets etc.The Casual, friendly, more I want you to have something that fits your personality, not just how life defines you.
Lana was a pleasure to work with. She was very negotiable and connected with us aside from the business. You could tell she loved her job and wanted to make everyone happy!! She knew what our priorities were and she went above and beyond to achieve those!
Nick was such an amazing guy when helping us. AJ was also up there when he won his shoes. 10/10 would recommend!
The staff at Taylor Hyundai is courtesy and they help you through your choice of a car. They answered all our questions that we had .They clarified all questions we had.and made us feel like family.Thank Taylor Hyundai family especially Brandon continue to delivery great service. Your pleasant and buoyant attitude makes doing business with you a joy.
Nick Stahl was incredibly helpful throughout my purchase. His passion for helping people find their perfect car was extremely visible.
Ms. Lana went above and beyond for my wife and I. I enjoyed the easy going HONEST sales approach. She has earned a return customer when its time to buy for my daughter. Thank you, this kind of service and treatment is truly far and few between in the sales field.
Would highly recommend going to Phil at Taylor Hyundai if you’re in the market for a new car. Phil knows so much about these cars and will do everything he can to make the process easy. Really goes out of his way for his customers! We love our new Sonata
Andrew is an amazing guy, got a great ride (2022 Elantra), walked me through the process and I’m enjoying the ride :) Look for Andrew if you’re car shopping
Just bought a new Sonata. Andrew got me what I wanted and made it happen quickly. I love my new car.
Brandon was the absolutely best, he went above and beyond to get me a car today. I greatly appreciate him I would recommend him to anyone. Thank you Brandon.
Thank you Jessica Mackay for getting us into our New 2022 Hyundai Tucson! She was extremely helpful throughout and very friendly! Definitely would recommend anyone to her with the Taylor Hyundai of Perrysburg!
Andrew was very thorough and helped. A painless transaction. I will be coming back for my next lease for the quality customer service.
I was in the market for a new Tucson and saw they had one for sale. Texted back and forth, yet they wouldnt answer me on the different times of asking the price. Tried to get me to put down a non-refundable $1000 deposit but still couldnt answer my questions especially about price. When they finally told me the price, it was $6000 over msrp! $3000 for a rip-off paint and interior protection (Ziebart can do it for $1000 with a 2 year longer warranty) and the rest was what they claimed was a manufacturer price hike due to demand. No other dealer that I had been dealing with was jacking up their prices even though it was the exact same vehicle. On top of that, they feed me a line that the reason they couldnt get me the price sooner was because their computers had been down. I guess they were too lazy to go look at the window sticker for the price. Then the sales guy, Gage, proceeded to try and pass the buck on to Hyundai saying that the extra cost was their fault. Stay away from this very shady dealer.
The way most of the recent reviews are worded they seem to written by the same person. Highest pressure salesmen I have ever met. Dismissed features in a car I wanted as not important. Finance person lied about many things. Came back to confront them about the lies and dealership manager seemed to listen then said well thats a good car and didnt understand I should care about being lied to. Finance did not deny lying and said it doesnt matter what you were told, we have your signature and thats all that matters his exact words. This was a bad enough experience that Ill never buy a car from anyone that works on commission. If there are any people at this dealership that can be trusted I didnt meet them. I never received an offer to leave review afterwards like most dealers do. I had bought a car from same salesmen before James I didnt like the car but it wasnt as horrible as thisetime.I should have known not to trust them when James wanted to help by getting the correct website on my phone to leave a review of the sale, when he gave me back the phone to leave review he had already filled it out and submitted it himself. If this is posted I expect it will be followed by 10 more 5 star reviews. Since leaving a bad review is futile, I tell anyone I can to never even think of buying anything from this dealership. Ill drive them to any other dealer to keep them from being ripped off like I was.
Excellent customer service! Jessica was great with getting us into a vehicle that fits our family. The finance department was great with working with us. The whole staff made us feel welcomed and not like just a sales commission. I see us buying future cars from them. Thank you!
Phil is the best and will get anyone a car! Got us into a brand new 2021 with great payments!! Super helpful and down to earth and truly does care about everyone he sells a car too! I will be back to trade in my 2020!
Sean and James were great! They were very friendly and knowledgeable. They made sure I got want I wanted within my price range!
Service department was quick and efficient, seem like honest people. James was great.
They were very professional and very welcoming overall their service was excellent.
These guys are great! They looked for updates from manufacturer, explained what they were. listened to what answers I needed and understood that I needed them asap! they installed the updates and gave me answers i needed.
I had a great experience today with Brandon Hugenburgen he made me feel happy and he was a excellent salesman!! I Brandon you’re the best!!
My 2020 Hyundai Elantra broke down on I 75 because of a transmission issue. The experience was terrible. What followed after was even worse. It took nearly a week of them having my car before they were able to offer me a loaner vehicle. It took another couple weeks for them to actually fixed my vehicle.Not liking my vehicle breaking down, I wanted to look at my options for buying another vehicle. I schedule an appointment with the sales person on the very day I picked up my vehicle. The sales person was rude and a few minutes later excuses himself so he can help someone else without finishing with me. It was at that point I decided to just leave.I leave with my old car, but noticed that there’s a warning light on my vehicle still. Also I had requested an oil change which they forgot to do. Do yourself a favor and avoid Taylor Hyundai.
Got an Elantra last week, great car, the whole buying experience at Taylor Hyndai was second to none. My salesman Brandon sold a Tucson to my wife and she recommended him, glad she did.
Great experience, Sean and James made the process very smooth. Love my 2022 Palisade!
Jessica was really nice to my mom. She helped my mom lease a Hyundai venue and was super chill and positive the whole time.
Food Truck Phil is the goat of goats man. Got me exactly what I wanted at the price I wanted. No one else would work with me, but he got me together no problem. Won’t ever buy a vehicle from anyone else in the future. Appreciate it again, Phil!
I purchased a used/pre-owned Mazda CX-5 SUV and Brian was my sales person. I had found the vehicle on their website and drove 1and 1/2 hours to test drive it. I negotiated a fair price and came back to pick up the vehicle as I had noticed an odor and wanted the vehicle deodorized. Brian was very willing to accommodate and they did a great job. I highly recommend Taylor Hundai and am very happy with my vehicle purchase!
I love this place thank you Brian for getting me into another manual. You truly have no idea how much youve helped us thank you.
Brian was wonderful very helpful he even took care of me plus another customer at the same time it didnt take hours
I have never been treated in the manner I have been from a dealership of any kind. I asked to test drive three cars to see which vehicle would best suite my needs... 40 minutes of paperwork later I can finally test drive a car. Then I come back, while I am away on the first test drive they appraise my trade in, which is cool, so I take the second car for a 5 minute ride, so far so good. Looking through all three of the cars as I complete each test drive, I find that they are dirty, like sand laying in the back seat and trunk areas.Wait for it.Third car is a go, get done, at this point I want to discuss prices of cars. Here it is folks, they want me to fill out a credit application BEFORE we can discuss prices of the three vehicles I test drove. I said, no sorry, I already told you I am pre-qualified through a private lender, I do not need a credit check, I want to talk prices for cars. I am told this is standard. I walk out, get into my car, look for the key I left with them only to find out, THEY KEPT IT! It is gonna get better here, just wait.I get a call from their customer care concierge asking me how my visit went... I call back and get someone different than I had called back, I explain all of the above items of concern, except the cleanliness of the vehicles, and the lady gets rude with me. Pretty much tells me that the price of the vehicles are whats listed and they wont come down on them by more than 1k. I said ok, I happen to know for a fact that one of the vehicles I drove, originally sold for 28,400 (original window sticker was IN THE GLOVE BOX!) and some change. You are telling me that 27k is an appropriate amount to charge for a car that is now 3 years old? As she continued being rude with me, I asked to speak with a manager, which I never had the pleasure of doing, and eventually told the lady I would be going to Yark Subaru to give them my business.In closing, the used cars are over priced, pushy sales department, and an overall, top to bottom rude customer service department. This company will NOT get ANY business from me or my family!
Had an absolutely amazing experience with Taylor Hyundai of Perrysburg. They have an amazing team, and if you are looking for a new car then get in contact with Jessica Mackey there! She will make the whole experience so comfortable and enjoyable!
Andrew Kilisch made sure I had a loaner vehicle while he worked on locating the car I wanted. He let us test drive more than one vehicle and I did not feel pressured into anything. He was very patient, helpful, and kept me very updated on the status of the car I purchased. Thanks again Andrew!
I purchased a car here a few days ago and was helped by Andrew who was very friendly, considerate, and accommodating. I came in not sure of what I was looking for, and he helped me narrow down their inventory and get the car that was right for me.
Greeted right away, salesman was helpful, knowledgeable, and didn’t try to up sell me. I knew what I wanted and he respected that. Very pleasant experience!
AMAZING experience at Taylor Hyundai of Perrysburg! We came in at 19 years old, unsure of what we could get approved for. Phil listened to what we wanted, got our payment down to what we wanted and we left in a 2021 Hyundai Elantra right out of the showcase room! 10/10 highly recommend going to Phil!
Our sales person, Lana was amazing. Shes knowledgeable and helpful without being high pressure. This is the second car we have purchased from Taylor Hyundai specifically because of her. The first was a cash deal a few years ago for a 2015 Elantra. This time she helped us get into a 2022 Tucson. She worked with us and her finance department to get our financing exactly where we needed it to be. I cant recommend her highly enough!
Very helpful. Friendly people. Parts guy very helpful.
I had issues with a dealership in the past lying to me and was really uncertain about getting a car through another dealership. I originally went in just to test drive a vehicle and ended up coming in the next day and purchasing a 2022 Hyundai Tucson. Lana was amazing! She was honest and great to work with. She guided me through the process and answered any and all questions that I had. I HIGHLY recommend going to her for all your vehicle purchases!
Nick is very friendly, excellent staff, would 10/10 recommend going up there and dealing with the excellent and friendly staff!
I came into the showroom not sure what I wanted and what was possible James and Sean were very kinda and help to ease my mind and made the process of buying a new car painless, my Hyundai Elantra easy and enjoyable… thanks guys !!
Super nice people, specifically James Leasure really made me feel really good about what I was getting. I could tell he was scrambling behind the scenes to make sure everything that was necessary to get me out of the door was done by the time I finished signing for the car. And honestly he just seems like a real nice guy, making sure Is are dotted and Ts are crossed and making you feel like you can both be happy about your new car. Id highly recommend this place for sure!
The salesman I spoke with was nice and knowledgeable. But they will rip you off beyond belief on a trade. Literally got over 6 thousands dollars going elsewhere.
I came in on a Saturday and got lucky enough to work with Brandon for the second half of the initial discussion regarding what I wanted to end up driving. The gentleman that originally greeted me at the door and escorted me to his desk, known as “JJ”, was a very straight to the numbers and credit app kind of guy. JJ had another appointment to take so I was transferred over to Brandon. Brandon made an effort to build rapport with myself as a client which is what brought me back to the lot on Monday to purchase my ‘22 Santa Fe. It’s a wonderful vehicle and I got a very nice price after some minor negotiation. In total, the deal was wrapped up in about 2 hours.I highly recommend Taylor Hyundai in Perrysburg. Especially given the fact that I’m a woman in my 20s and felt as though I was given the same amount of respect as any man who would walk through their doors to purchase a vehicle.
Jessica the sales rep was very friendly courteous and answered all my questions. I woukd recommend anyone looking for a car to see her. She the best!
Andrew Kilisch was very competent, knowledgeable, & kind. I felt comfortable dealing with him & all the team @ Taylor Hyundai in Perrysburg.
Lana was an exceptional saleswoman. This car was for my daughter and she played into a young womans needs and balanced reality of costs, with my desired price point. She was remarkable! Thank you for making me the MOM of THE YEAR in my daughters eyes!:-)
If you need a car or are just looking to upgrade, you have to see Brandon. He was extremely helpful and thoughtful throughout the entire process. Wouldnt buy a car from anyone else!
Great deal and both Andrews were super helpful!
Danny and Neda were great they were able to explain the whole process and walk me through everything. I love the new suv and would definitely recommend them to anyone who needs a new car!
Neda and Danny and all the crew were amazing. Thank you guys so much in working so hard to help me get my car. I love her, my car, so much
I had such a great experience ! Andrew made the process painless. Will definitely recommend
James leasure has helped me twice now on and brand new car, sean was a big help as well. These are the guys to see. Super happy with my purchase ☺
Having my 2021 Kona sel plus serviced at Taylor Hyundai was an easy experience. Took my car into the service area and then walked through the showroom admiring their new line of cars on the floor. I then went back to their waiting area for a short time until the car was finished. The service people were friendly and couteous. Overall a pleasant experience for a job well done.
The clear coat on the wheels of my 2020 Veloster N was coming off in places. The service manager (I cant recall his name) was wonderful. He took pictures and said hed handle it. He did. Hyundai was a bit slow with their response, but he called several times to let me know it was still in process. When the wheels came in, one of the service writers called and scheduled my car in. I was given a very nice new Elantra to drive while my car was in for the work. I told the service writer I had to have my car back by 3:00 pm that day. I got it about 2:00. An excellent experience, as usual.
James Leasure was a magnificent sales person. My Credit isnt exactly up to where I would like but still he treated me with respect and dignity and as a result instead of getting a less than optimal vehicle thanks to Taylor Hyundai of Perrysburg I walked out with a new car. My experience was great no high pressure sales tactics. The sales team was friendly and courtesy and was helpful in all aspects. Im forsure a repeat customer and highly recommend James Leasure as he was highly recommended to me. Thank you all again for making Car buying fun and painless. So if your Credit is less than perfect and you think no one can help you try Taylor Hyundai of Perrysburg and ask for James Leasure. Tell him I sent you and he will fix you right up.
Brandon was very helpful even though he is without caffeine right now. Would definitely visit again!
Jessica mackay at Taylor Hyundai in perrysburg, oh was absolutely excellent at helping me find a car that suit my needs and budget. I would recommend her all day.
It has been a long 10 months and Thanks to Jessica, I got exactly what I was looking for! Please if you need a car dont go to those buy here pay here stop by and get with Jessica or any of their Reps you will not be disappointed thank you jess!!!
LANA was amazing. She made this experience so much fun. I will be sending my friends and family to her in the future.
This is the dealership I’ve been to that shops your credit to several banks before they even consider allowing you to test drive or look at their lot. I signed more paperwork in the 35 minutes i was there than anything. & didn’t test drive anything. Had to badger them for the keys back to MY vehicle that i drove there. Not even sure that i would’ve liked the car i initially came to look at. Then the lady i booked my appointment spoke of all these deals about them doubling your down payment, etc. but from around town i had heard this dealership was a joke. & i was proven correct. I was misled by their phone sales team and in dealership team. I’ll stick to reputable honest and professional dealerships. I truly wish i could provide zero stars because it would by my 100% honest review.
I never had so much fun buying a new vehicle! Andrew, aka Chad, was the best. He put us in the vehicle of our dreams. Thanks Taylor Hyundai for our beautiful new SUV! We love it and are proud to be part of your happy Hyundai family.
Very happy with the service from James & his helper. Thank you both so much.God bless
I’m happy James leasure find me a 2021 brand new car 😊.
Phil was great!!! He made the car buying process smooth and easy!!! He was fun to work with and got me exactly what I wanted:) thanks Phil!
Hakim was super helpful and got me the car that I wanted at a great price (I almost feel like I stole it). The power went out in town at the time so we agreed to do all of the paperwork later, and Hakim picked me up himself and brought me back later that night so I could drive my new car home myself that same day. Overall, it was a fantastic experience and Im glad I went to them first.
I just purchased a car at Taylor Hyundai in Perrysburg and Andrew Kilisch could not have been more helpful. My daughter had even commented that if she had not just purchased a new car recently, she would have definitely chose this dealership and Andrew to work with.