Ive been dealing with Ethan. On the first day of filling out an application on a vehicle he was prompt at getting my questions answered and getting my info sent to their lenders. After the first hour of day 1 he ghosted me. All I wanted was an update or an answer. Its extremely irritating dealing with such unprofessional staff. It takes 2 seconds to reply to an email, send a text or give a quick call back. I have a busy schedule myself and dont have time to be on the phone all day. All I wanted was a quick response. And if you didnt have one at the time, just say that instead of ignoring me. Its going on 5 days of silence so I dont really know how much more time was needed. Ive called 4 times, and left messages with his coworkers that said they would have him call me back. I have sent 2 emails. All ignored. Is it that hard to just reply? Its like pulling teeth when you ask for transparency these days. You costed me multiple hard inquiries on my credit report for absolute zero reason apparently, of course Im going to be upset.

Trisha was great and very easy to work with. The no hassle, no pressure style of car sales is very relaxing and aids making a decision on which car to purchase. We walked away with a 2019 Dodge Grand Caravan GT after Trisha showed us five different cars. The other staff at this location on Sunday were all very nice and helpful also! Great job Hertz Car Sales Bell Road!

I went to 3 dealers this past week and none of them compared to my experience at Hertz! Super quick, non-commissioned sales team. Paperwork process only took 15-20 minutes with no BS.

Matthew is very helpful and made the whole process easy and fast. He is friendly and gave my husband and I a great experience!

I want to personally thank Trisha De Leoz for assisting myself and my mother in our recent purchase here. She went out of her way to promote transparent communication and fluidity for what was possibly our smoothest and most satisfying vehicle purchase. This is the fourth vehicle we have purchased from this dealership, and if it wasnt for our already established history with this dealer, Trisha would virtually ensure our return for future vehicle needs.10 out of 5!

The best and the two guys that work there they do an awesome job from the time you go in till you leave.

Best car buying experience ever. No haggle, no hassle and got exactly what I wanted. And excellent customer service!

Great experience buying a car. Direct price no haggling n came with a Warranty for everything.

Was put off at first not being able to look in the cars... but once a sales guy freed up it was smooth sailing on buying my mom a Nissan Murano. Great car at a AWESOME price..Thanks guys..

*Up date: 7/11/2020 it has been 2 months and counting and Hertz still will not pay off my CAR LOAN. THEY WILL NOT CONTACT ME OR GIVE ME AN ANSWER! Is this how you treat a customer? Seems consistent with all the BBB complaints. I would never recommend this dealership to anyone!I have an active complaint with the BBB and I will post this review on all the hertz dealership until this is resolved.** I want my outstanding car loan paid off plus reimbursement for the hundreds of dollars of interest iv been forced to pay.

I worked with Dan and Dave to purchase a used car and it was a wonderful experience. I didnt feel pressured into anything at all and was well informed about everything prior to moving forward with the purchase. Dan was very professional and patient with me, and Dave worked very hard to get me the best deal possible with financing. I couldnt have been happier with the purchase! I will certainly recommend to other buyers.

Daniel and David are great people and made the purchase of buying a used car fantastic! I highly recommend any first time car buyer to purchase a car from this location. No hassle, no gimmicks, no ‘sales vibe’ just one price on the vehicle of your choosing. 5 stars will be back for my next vehicle when the time comes.

Everyone was great, Jeremy, Scott and Zig! Got a great deal and a great car! Super happy! Will come back in the future!

Great place to buy a used car. No hassle from salespeople, plus no added dealership fees.

This place was so close to being a true winner it is sick, but unfortunately, their close out paper side transaction took the train right over a cliff.I worked out a OK enough deal on a new vehicle and decided to go ahead ... Heres what happened:The purchase was for a company owned vehicle, NOT a personal vehicle. You would think that was the first company vehicle they had ever handled. They needed corporate documents to make sure it was truly a corporate purchase. I advised them that all they had to do was go online to collect my corporate papers papers ... except they couldnt pull it off. I had to drive all the way home, down load and print the required papers.Next, I had just renewed my tags on a trade in vehicle and asked if Hertz would apply for a tag refund ..... Once again, they couldnt pull it off so I had to take care of it myself ..... Which I did.They were really stumped on the purchase (A cash purchase from beginning to end) being a business purchase vs. a personal purchase, so they wanted both a business and a personal paper chase because thats What corporate Hertz wanted it.The title had my company name misspelled and it remains misspelled to this day. Id go ask them to correct their error but it was just to difficult.Hertz as a business needed desperate help in learning how to manage the required paper work because right now, they truly do suck.Thanks for reading

Talked with Ron. I’m an experienced salesman, and I know many techniques used to squeeze a little extra cash out of a buyer, so I went in prepared. But instead of manipulative techniques, I was met with sincerity and upfront information. Great experience. Thanks Ron

One of the worst places to buy a car.. i got a car 4 months ag things were wrong with it i was told it was covered up to 12000 miles, when my car got sent out to get repaired nothing was done to the car. maybe someone can also help me sue them for not keeping thier word on thier warrnties hmu email me at [email protected] 500+ calls to them and not a single call back

THIS WAS BY FAR THE BEST CAR BUYING EXPERIENCE I HAVE EVER HAD.!!!John and Dave E were amazing. Great service. My son Anthony and I came in this afternoon and these guys took great care of us. Needless to say my son drove home happier than ever in his 2018 Malibu. Thanks guys. I will recommend you guys to everyone who mentions to me they are looking to buy a car. So excited.

I bought a car on June 15 2020. I still dont have my plates. I have contacted hertz many times and all they say is covid and mvd is behind. I contacted mvd, they have no record they received anything from them. I do a title search for my vin number and none exists. My extension expired 9/15 and they told me they wouldnt give me an extension and just to drive on an expired temp tag and to wait for plates. I still dont have my plates. They are no help at all. They have no problem charging you fees for them registering the cars for you, but apparently it doesnt happen. So I am stuck here unregistered with no solution. I finally decided to make a review because this has one big giant joke of a process and they are of no help.

Loved my experience here. If you go, ask for Jeff Harris. Hell help you find the car you need in a timely manner. He made the experience easy and hassle-free, being courteous and honest on every vehicle, caring more about the customers happiness than making a sale. He helped me find the car I needed. Ill be recommending him to all my friends.

We didnt buy a car here, but the sales reps were helpful. I appreciate their willingness to help us find a vehicle listed for sale.

My husband and I have bought four vehicles together and this by far was the best experience. Thank you David Espinoza for your patience, kindness and professionalism. This truly was a no-pressure environment and it was incredibly refreshing. David even offered to have the alignment on a vehicle fixed prior to us buying, so we could test drive again to ensure we were happy prior to purchase. Thank you again, David! We look forward to doing business with you in the future.

We had such an amazing experience! Brian Cruz was awesome, he helped us find a car that we really liked and made sure we were happy with the car before we purchased it. He was very kind and took great care of us. There was no haggling over the price, the price you see on the site is the price you get. And David Espinoza was great he helped explain all of the paperwork and got us a great deal! This is the best place to buy a vehicle! Thank you!

Brian Cruz and the finance guys at Hertz are awesome! Very friendly, honest, and absolutely no pressure. Just good people. As a former BMW salesperson, I know when a car dealership is trying to hustle a buyer. These guys dont waste anyones time. Theyre the best in the business as far as Im concerned.

Walked in on a Saturday morning having seen a car on your web site. Your whole staff were excellent. Bruce from start to finish was The Man. No pressure. Straight forward answers. Attention to detail. Ive bought and sold cars in the 5 States Ive lived in and this was the most seamless, uncomplicated transaction of them all. Thanks Bruce

Unreliable customer service... I called 3 different times throughout the day and they kept asking me to call back later... On the fourth call I was finally promised that my issue would be resolved today and the manager on duty would email me what I needed. I never received my email...

The kid (you can tell by the way he speaks to you) Zack that you get when you call in is completely unprofessional and is probably driving away business from his demeanor. After a bankruptcy Hertz might need someone more willing to help so they can make more money.

I found my dream car here. Car was very clean inside and out. Ran like a new car. Salesman Brian Cruz was great. Very pleased with the service.

Great inventory, good sales guys that dont hammer you...Joe was fantastic in helping us make a good buying decision. Will recommend and will buy from here again.

Fantastic service, my favourite dealership. Just bought car from them. Please speak with BRIAN CRUZ. Amazing person, very nice, helpful and honest. Hertz is the place where car shopping is pleasant experience. ♥️🚗

If you are in the market for a new/used vehicle I highly recommend speaking with Trish, she was incredibly helpful and very personable, she helped me look at a few different options and overall made car shopping a 5 star experience

I just wanted to express my gratitude for your salesman Bruce Carey, for the outstanding job he did for me in my purchase of your 2018 Benz C300 Cabriolet. He was such a pleasure to deal with and I couldnt have asked for a better overall experience. Start to finish was a smooth transaction and even though this was an out of state purchase (im from Jacksonville, FL) and I never got to meet him in person, the whole process was so smooth and streamlined and seamless. From the initial phone call inquiring about it, to all the calls and text messages and emails we went through, every step of the way he accommodated me and never pressured me once and always showed professionalism, kindness, and patience. Even if it was early morning or late at night after his work shift, he would still entertain all my questions and requests. I felt very at ease and comfortable dealing with him as he never overpromised anything to me and yet he delivered on everything he said he would do and what was advertised. He even took the Benz to the Benz service shop to make sure the Car was in tip-top shape prior to delivering it to me. He even followed through in making sure Benz in Florida took care of the window that needed repair that was under warranty, even making phone calls to the service manager in Benz Florida to make sure they do not try to deny repair of this window. I just cant thank Bruce enough for the excellent unmatched customer service he provided with me. He is a great asset to your company and I hope you give him the recognition he deserves. Thank you very much for your time. God bless.

This place has a good variety of vehicles in their inventory, and if you dont see what youre looking for, wait a few days and youll have new choices. All the staff are helpful, but Dennis Farrells the best! He was incredibly patient, knowledgeable, and helpful with us as we came back time after time over 3 weeks, trying a lot of different vehicles to find exactly what we wanted and needed. We went to a lot of other places to look for vehicles too, but the staff and definatly the prices could NOT compare. You dont have to haggle over pricing and theres NO sales pressure AT ALL. Dennis Farrell knows his cars, and you have to have experience like his working with so many makes and models of vehicles. We LOVE the car we bought! If you go here and take your time, youll find what youre looking for. Highly recommended!! ~ J. R. Q.

My experience with Hertz Car sales on Bell Rd in Phoenix was fantastic. I really appreciate the great selection of vehicles, that fact that the cars are well maintained and the no haggle pricing! I especially enjoyed working with David Espinoza. He was very knowledgeable about vehicles, friendly to work with and kept the buying process moving. I was in and out of the dealership in less than 2 hours!

Asked salesman numerous times to wear a mask, he would put it on but remove every it everytime he got out of his chair,,,,,didnt want die so I got out of there

We purchase our auto with the help of Brian, it was a no pressure purchase!It was the most relaxing expieranceI ever had purchasing a car. Guess what, no buyers remorse. ..... guess that says it all...Richard

Flawless pickup and drop off. Very friendly staff. Vehicle was clean, no issues. Great experience. Next time through, Ill do it again.

Had a great experience with my salesman Brian Cruz. I was in tremendous need of a new car and he made it easy​ for me. They have good cars at​ good prices! I traded in my beat down 1999 Lexus and left with a 2017 Nissan Versa SV with 43,000 miles. The process didnt take long and I was able to finance and get a GREAT rate over 72 months as first-time​ buyer. Overall, I feel like it was a ​win-win​ situation. I left feeling like I got the best deal I could get.​

I am posting this almost a year after the fact, but I should have posted right away (maybe it actually is better that its a year later). I worked with Joe W., whom I found to be extremely upfront and no-nonsense. My wife and I got a great deal on a 2013 Kia Optima that is chugging along wonderfully. I am very happy with the deal we got, and was especially please that Joe was willing to give us a rough out-the-door price over the phone because we were driving up from Tucson. Car is great - love it! Id recommend dealing with Joe and this dealership, and I definitely recommend the Optima.

Trying to reach the finance department has been a 2 week, 8+ voicemails, 5+ sticky notes placed on the desk ordeal. Dont do anything with they dont give a single care in the world after the sale.

Great customer service and NO haggling. Got the vehicle we wanted at affordable price.Thanks Hertz!

Very friendly and knowledgeable staff, no pressure sale, very pleased.

Hertz Car Sales is as advertised. Truly hassle free, haggle free and with no pressure. One just has to look past the fact that most of the cars are base models or one model above base.I worked with Dan Turner to purchase my car and he was amazing! Didnt put any pressure, gladly let us test drive many cars and gave great advise.Highly recommended!

Achieving a reasonable rate is possible if you continue to watch offers from completing companies. Hertz Customer Service Reps were very friendly. Shuttle driver had a full shuttle but still managed to help everyone with their bags...and he did it with a smile.Quick and easy return process. I was on the shuttle within 3 minutes after pulling in.Great experience!

Great facility good people to work there very efficient

10 point rating to to Brian Cruz . Love my Toyota 2018.Great Buy and the prie was right.

No hastle, excellent price and courteous salesman - better then any previous car dealership experience. I was in and out in under 90 minutes (average new car dealers - each more than four hours). I would highly recommend.

Horrible service when it comes to problems with the vehicle. They say theyll fix it and then give you a runaround for two months. Incredibly rude once they find out your calling with a problem and not to buy a car. Sadly I now regret buying my vehicle from here.

I went here when deciding to buy my first car. They didnt try to pressure me into purchasing when I wanted a couple days to think about it, and they were really helpful throughout the process. The environment felt much more relaxed than when Ive accompanied people to car dealerships.

I would not recommend going here to buy a car. The sales people know nothing about cars or want to help you. I took a test drive and the sales rep didnt put a license plate on the car. Luckily I wasnt pulled over. The sales rep couldnt answer any questions about the car and acted put out that I was bothering with questions. After we decided on a car their manager, David, was very rude and condescending. I dont have great credit so that is why I was shopping there. He tried to give us the highest percentage rate he could find and tried to justify it by stating it is only $10 more per month. When I asked why he said it was my fault since my credit was low. Then he tried to sell me a maintenance plan for $2500 for 4 years. When I said no he said you dont know how to fix this car even though I just told him I work on cars all the time. The guy was a jerk so I left. Then went to the Camelback branch who were professional, courteous, and didnt disrespect me. I bought from Camelback at 1.5% lower rate and did get the maintenance plan for $1800 for 7 years. DO NOT SHOP AT THE HERTZ ON BELL ROAD.

Great customer service and prices on cars! Excellent experience and I love my new car!

I am a repeat customer that originally purchased from the McDowell Rd location 8 months ago and went back there based on my previous great experience. This time, I tried to work with Art (Arturo), who gave me the typical used car salesman runaround and arrogant attitude. In addition, he refused to apply my Hertz Loyalty Discount for being a repeat customer. Extremely disappointed and frustrated, I left the McDowell location and decided to try the Bell Rd. location. WOW - what a difference!!! I was greeted by Dana Williamson, who quickly got me set up for a test drive. We loved the car and the price, and decided to buy it. Dana got our paperwork underway, confirmed the pricing (and my discount), and got us in to Finance in less than an hour, despite multiple customers buying cars. David Espinosa in Finance got all of our paperwork processed with no games or pressure - a true, honest professional!!! Scott, the GM, stopped in to make sure we were being taken care of and everything was going smoothly. All in all, a STELLAR experience. If youre looking for a great deal on a pre-owned car, with no high pressure sales tactics or BS, the Hertz Bell Rd location is THE place to go!!!! Thank you Dana, David, and Scott!! You reaffirmed my faith in the Hertz car buying experience - Ill be back!!!

Worked with David Espinosa on getting me a great car at a good price. No hassle, no tricks and used car gimmicks! Ill definitely be back!

Great car....good price...no pressure buying, over all a good place to buy....BUT beware of their extended warranties. Mine was $2200.00 and it was suppose to be bumper to bumper, 5 years 60k miles. Then you get home and read it and it covers some basic stuff...no electronics coverage and that was why I bought it.... cheaper, better coverage policies are available...

I visited Midway Nissan on Saturday, was there several hours, was bombarded by 6 different employees trying to talk me into financing that I expressed several times I did not want. I left angry and offended. I went to Hertz on Sunday to see a vehicle I was interested in from their website. It was a very calm and friendly environment. I dealt with one person (Dan Turner) throughout the whole process other than signing my contract docs. Dan answered any questions that I had, provided all documents I wanted to see to give me peace of mind and I was out the door within a couple of hours in my new vehicle. I cant imagine ever going to a dealership again. Thanks Dan!

Awesome place, very good prices and no hidden costs. Nice place to buy cars.

Great car buying experience! No high pressure bull. Very reasonable prices on a large selection of vehicles. I definitely would recommend them to everyone.

Great sales team very nice honest and no high pressure BS. Tony was great highly recommended

Very nice! I had to rent a car after an auto accident and had no problems. Nicki was wonderful. They had a car right away, sent a Lyft driver for me and I was on my way.

I wanted to purchase the vehicle in the showroom. A guy told me it was sold but they would call if something changed. Two weeks later it’s still on their lot and website, with no call. Glad I didn’t wait for the call and opted to go purchase from another Hertz.

Friendly and very helpful staff was able to help me get exactly what I was looking for at a price I wanted to pay. I would recommend them to anyone

Hertz has always been too notch. Being a Good member is always worth it by being able to go directly to your car or the concierge you get with it. Friendly people always try to forward think and help when they can!

Straightforward pricing and a friendly sales associate - Dana - made for a great experience here. While we ended up having to go another route it was great working with Dana. He even gave us a follow up call and volunteered to stay late after his shift to accommodate us if we were couldve come back.

This was my first time buying a car and my experience at Hertz was an enjoyable one. Joe Wintergalen was very helpful and friendly. There was no pressure to buy a car and he let me take a few hours looking at a couple cars that I was interested in. He was available to answer any questions I had about the cars and pulled the car history reports for them. The whole process was very laid-back and stress-free. Once I decided on a car, the financing process was also very stress-free, and there was no pressure to buy any extras or warranties. Overall, this was a wonderful experience and I would highly recommend skipping the dealerships altogether and going to Hertz instead when looking for your next used car!

Great customer service. In and out quickly. Good selection of cars, very attentive staff. Highly recommend

Our experience with Hertz car sales with Bruce was great couldnt be better. Thank you Bruce and thank you Hertz.

This place has horrible customer service. Walked the lot for 20 minutes before any came to assist. Dennis the salesman said that I didnt make enough a month and asked were would I get the money from to pay for the car and stated where are you getting the money from are you stealing it. If you are Black or Hispanic DONT GO HERE THEY ARE A BUNCH OF TRUMPS. Save your coins and go some where else

Awesome experience. Ron and Dave were great to work with!

No pressure. Great experience! Ask for Tony Thome!

Friendly staff, great customer service. Thanks Brian for helping me and mom with our new car

Many nice vehicles for sale at excellent prices

Service was great got ride to and from home and staff very nice.girls did a great job got car on the spot and clean/vehicles will rent from them again good aaa discount...

Very friendly and make sure you get in a car as fast as Possible

This place definitely earned my respect and Im happy I came here for a vehicle. I had a easy no hassle buying experience with Jeff back in August. He was a straight shooter, no lies just tell you what you need. Me and my girlfriend here in December decided the car we bought was good but we would rather have a truck so when trading it in the Carfax came back showing the title as branded (Hertz doesnt sell branded titles, only clean). So we were upset and went into the office. They remembered us and were surprised at the news but they got on it immediately and got the clerical error fixed within 2 days from us telling them and I was able to trade it in and get my full trade in value to our new vehicle. These guys are no BS! If youre looking for a car then I highly recommend...wouldve bought my truck from them too but they dont get truck inventory. :( But for cars this place is amazing! Definitely appreciate these guys!

Love this store. But they kind of elaborate on their description of having the car actually detailed for you when you buy it

So happy we found Brian here as our car dealer! He found the exact car ive been wanting, for a price that worked my budget! He didnt push me. He was informative, helped w my son, helped get everything squared away before I drove off! Highly recommed Hertz dealership & Brian Cruz!

Quality used car, competitive rates with good credit, friendly service

Ive had the biggest nightmare with the car i got from them. Havent even had it 1 month. 1st it was the tire rods. Then the batterie that was new and was made in march of 2018 it went out. Then a few days later both wheel bearings needed replaced. Then shortly after tht found out the car has 2 major oil leaks. The warranty people gave the guy at chevy a hard.time to even do the work under the warranty. Ima be honest if u come to them please be careful on what you buy and please have somone look at the car other then there guys. I hope no one goes thru this. I will not be returning here i will.also not recommend this place.

Make sure the give the customer complete and concise info on payment.... Especially talking with customer more than 5 times....Post payment methods...When you dont take credit cards.

We work with Jeff today.He is very friendly and helpful.We wasnt sure and ready to make decisions.Deffently will be back to work with Jeff. Thanks.

Purchased a used 2016 audi a-3 from hertz used car sales on bell road in phoenix, AZ. purchased this car sight unseen, Hertz Certified used car sales warranty included. The car arrived with a deep cut on the sidewall. Hertz manager Scott has promised to replace the tire, and i will adjust my yelp rating as things will develop; will update my post when things happen.----------------------------------------------------------------------------------------------------- Am happy to update my Audi a3 purchase review. Hertz has paid to replace the defective tire and am very happy with the Audi and hertz customer service. Hertz business manager Scott Z doesnt mess around; he wanted to get this issue taken care of right away and make me a potential future customer. bts, this is my second Hertz used car purchase. Pro tip-- check that used car registration is current if you are purchasing in-state; make sure the bill of sale doesnt add back registration and late fees. Final Paperwork should not include bringing registration current if you have to pay for new out of state registration (meaning dont pay car registration twice because the car moves from one state to another)

Was out of the way for me but turned out to be a very positive experience🔆

Fast service and very nice customer service.

Trisha de leoz is awesome

I was happy with the purchase of my Chrysler 200 at this location until they called me to take me out of the sale. I got the car on Thursday and 24hrs later back at Hertz cause of a knocking noise. They told me it was a power steering issue. They told me no problem they will fix it and they should since the warranty kicked in. I got a call on Saturday morning saying they want to unwind me from the deal because they refuse to fix the issue. They then proceeded to tell me if I still wanted the car I would have to fix the problem myself. They seemed to be very frantic to get me out of this vehicle. Now one of two things, either they under priced the car online, or there was alot more mechanicaly wrong and was a safety issue. I know it had nothing to do with the banks I have excellent credit. This was such a shady and upsetting ordeal. Beware of rental cars...

Let me tell you about hertz car sales, perfect!Great experience, relaxed enviorment, no bullsh!t.Brain helped me at the 15ave and bell location and was straight forward and willing to work with me.They are a brand new location so dont let the empty interuit of the building fool you, this team is on point and the most professional you can find. Thank you Hertz

The sales person was very kind and helpful. They gave me a rate for a car loan, and said they couldnt do any better. I shopped around, came back and all of a sudden, they could beat that rate. I ended up buying a Kia Sportage, because the rate did end up being very good. A week after buying the vehicle, the check engine light came on. Luckily it was still under Kias manufacturer warranty, so it did not cost anything. Apparently, the Hertz limited warranty did not cover the accelerator sensor, and they did not cover the cost of a rental car. A Hertz company couldnt cover a rental car for a week after their car had a check engine light on after one week? That was very disappointing.

Great car, great rate, and best of all, super customer service to obtain the best rate for me.

Wont be coming back..Not happy

Brian Cruz was great to work with.

I search Kelly Blue book to find the price for a used Toyota Yaris and they had a search link to cars for sale from dealers in the area and I found Hertz there . Their price for the Yaris was at the low end of the Kelly blue book and the car was in fantastic shape. All other places had the same car for $1,500 to $2000 more . After a test drive and was ready to buy they let me take it to my mechanic to look it over and he gave me the thumbs up.Salesperson Joe Wintergalen was very professional and the most important part was that he was not pushy. he did not pressure me to buy the car. he did not call me that same night or the night after pressuring me to buy. He also said to give Hertz a chance to finance and they could match or better my bank and he came thru with better results then my bank did. My best car buying experience so farTheir office is very plain but clean. I guess to keep overhead down and if thats what it takes to get great prices Im all for it

Excellent service, great employees. Explained everything and answered all questions.

Outstanding! The best! Richard

No hassle, unbeatable price

Easy! Great experience. Right price, right car.

Good information made our decision easy

I went in here and used my card for my sons mother for what Mrs.Cleo said would only be $50 and i lent her my card not knowing if be billed extra and didnt even tell me anything about it

Car salepersons not paid on commission.

Nice staff, went above and beyond!!

Great service nice people