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Orozco Auto Sales
2525 W Van Buren St, Phoenix, AZ 85009, United States
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Orozco Auto Sales
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Er
Review №1

Bought a car from them a day later three lights came on the car completely stopped in the middle of the road. Towed the car to their lot only for them to say they don’t know what the problem with the car is. They want to offer me another car off their lot so they can get more money higher down payment. They have the worst selection of cars overpriced for the miles and years of these old cars. Go anywhere else to purchase a vehicle and save yourself the trouble with these people.

Mo
Review №2

I did not buy or sigh up 4 a vehicleI was helping sum 1 in a situationSo long story shortThe 2 guys that were in office this dayHandled the situation professionallyIm thankful for this day the way it was handled n taken care of. Thanks guys! Im coming back tho 4 that green jeep! I want it😍 🚘

Da
Review №3

Amazing customer service great on working with deals knowledgeable on the vehicles they have. Tacho helped get into helped get into my new truck any issues I had they fixed them right there. Best car buying I’ve ever had would recommended anyone to go there and buy from them

st
Review №4

They deserve 0 stars they sold a lemon car, Take your own mechanic to inspect the car. Super unprofessional place to say the least.

ma
Review №5

They be taking people car for no reason. I pay payment and got it tooken 🤦🏽‍♀️🤷🏽‍♀️ Bad bad bad service. Idk what these people think

Pa
Review №6

This is great place to get a used Car or PU Truck. All excellent vehicles and NO JUNK

Je
Review №7

Amazing place easy car buying helpful Tacho helped us out would recommend anyone looking for a car to go to them

Er
Review №8

These dealerships sell the worst of the worst cars. Unless you are looking to get screwed with a broken down vehicle, on interest, and exceptionally high car payments, I do not recommend this place to anyone ever. Everyone is friendly when they are swindling your hard earned dollars!

Be
Review №9

I feel like everyone selling cars or any thing really is #covidgouging this dealership is not very flexible in their pricing and a little overpriced in my opinion......

To
Review №10

Love these guys I bought my Tahoe from these very helpful nice respectful people. I encourage any of you out there looking for a used vehicle they are top notch. I had a problem with my transmission it was still under warranty they put a new one in in two days Awesome! Id give them 100 stars if there was a 💯!!

Ge
Review №11

I understand trying to make some sort of profit, but to charge double the price of a vehicles worth 🤭, thats just greedy. KBB is not what they go by.. I get it.. but again pricing double.. unacceptable to me!

Ka
Review №12

Did not get the vehicle I wanted but I wanted to give this place a shot. Look here people, I read the reviews before coming here and all the negative feedback all these customers say is a lie. This business is better than any other dealer I have gone to. No complaining customers the whole time I was shopping for my vehicle, all the vehicles I test drove started up, cold a/c and wonderful salesmen. I would put all five stars if I would have purchased something but at least they tried their best.

Ni
Review №13

I’m going to go with 5 stars my reason. When you buy a used vehicle never expect it to be in its best shape. That’s why it’s used. Now the prices are over the top very much so. The sales men are great and will help, the payment lady acts tough on the phone until your in her presence. My truck had two transmission problems they did payment plans, did there best to help me. And that’s why I give Them a 5 they try and make an effort. It’s just them doing there job.

AL
Review №14

They were very helpful with helping me get my new SUV..great place to buy a car or SUV..

Ho
Review №15

We got the car we wanted with no problem. Great customer service!!!!

An
Review №16

Not a good place i hate it there rude people and dont take the time to help you out

Ma
Review №17

This place is a joke. They are a hack shop. Most of not all the vehicles are stolen cars they’re cuttting up for parts. Do not sell ur car or buy from them. They will tell u 1 thing and do the opposite

wi
Review №18

Sales people act like they want to help but just push you to buy. I didnt like the feeling of being rushed. I wanted to look at another car and they believed my first choice was my best...i decide that not you. So no sale

An
Review №19

Place Sucks, no follow through, but after reading all the reviews I am so thankful they didnt call me back! I bought a car next day at Auto Locators...very helpful, fast and friendly. I am pleased. They dont even deserve the one star I gave them

Mi
Review №20

FIRST DEALER THAT IS WILLING TO WORK WITH CUSTOMERS WHEN IT COMES TO MAKING PAYMENTS. I HAVE FALLEN BEHIND MANY TIMES IN MY MONTHLY PAYMENTS BUT OROZCO AUTO SALES IS WILLING TO WAIT AS LONG AS THERE IS COMMUNICATION LIKE THEY SAY

Al
Review №21

Just looking at their prices alone and comparing to kbb is outrages. Way overpriced.

St
Review №22

My roommate bought a van from here for her and her kids (mainly). She paid it in full, with a 500$ warranty, not even 4 days later we find out theres absolutely no oil on top of the cars gears falling apart. That van was not worth the 3200$ she paid. These people are not helpful at all, either. You have to go down to their lot just to schedule an appointment with THEIR mechanics. Not even to look at it, just to set a date for them to LOOK at it. Total waste of time, money, space, etc. I wonder how these people are still in business.... stay away from here! You get what you pay for. Then you end up paying to practically rebuild a vehicle.

Ai
Review №23

Bought my 2011 Dodge Durango from this dealer and tbh it’s been great. Was fully Loaded and a lot nicer than anything I had in the past. The best part is I was able to do 12 months same as cash and although it was tough some months I just paid off my SUV and am in the clear. I payed no interest. Let me clear these cars are higher in mileage and I suggest you know what your buying. Bring a mechanic with you, get the car fax. Be smart when you purchase and just done go with what looks good but do your research. When buying used you always take a chance but I personally don’t know any dealers who are willing to work with you the way Orozco’s is. There were months where I was late on my payments but as long as I called and kept them informed they worked with me. Any other dealer wouldn’t have. Because they offer these kind of concessions “No Credit”, “12mo same as cash” they charge a little more but they give you chance where other dealers just plain won’t. I’m grateful to Orozcos and for someone like me with bad credit they really helped me out. Know what your buying before you buy it.. be smart. Let them know upfront about your concerns and I guarantee they will work with you. Just make sure you know what your getting into and that’s with any dealer.. don’t buy outside of your means and research what your buying. Be smart. But great dealer! I would recommend them to anyone

Di
Review №24

Great customer serviceGreat variety of vehiclesWell knowledged and respectful staff.Thank you guysYour the best!

Sh
Review №25

Very bad customer service I put 1200 down on a vehicle and not even 24 hours laters it over heated, it’s been a week and still no vehicle or rental offer. Anytime I call they say I’m sorry and hang up. I guess just be careful with what you choose ..

Pa
Review №26

Excellent service,nice vehicles,great deals 12months same as cash?,and honest people recommend George the manager.

bo
Review №27

I have credit problems but Gonzalez auto sales dint care about my credit situation at all i put 3500 down and i got what i wanted. its not like some other car dealers that if you dont make your car payment they will repossess your car longest you ask talk to them they are cool with it they are very friendly people. thumb up for Gonzalez auto sale..

An
Review №28

DO NOT WASTE YOUR TIME HERE!!!!! They have 2 dealers the other one is called Az elite auto sales i purchased a 2013 Nissan Altima and on the second day it left me stranded and the check engine light came on in the middle of the street with my children in the car! I took it in to get “fixed” and picked it up 2 days later. The day after i picked up the car it left me stranded AGAIN!! It’s been a total of 5 times that the car has broken down BEFORE A MONTH when they supposedly “fix the issue” i am now asking for a trade in or my 2,000 back and they refuse! I have been missing days of work because of the situation. Unfortunately now i will have to get in contact with an attorney to get my money back! I read the reviews before i purchased the car but i didn’t listen and decided to give them a try. HORRIBLE MISTAKE!!!

Ar
Review №29

Hard workers very nice staff wonderful costumer service youll get ask this when you come and buy a car at orozco auto sales I recommend them to anyone anytime

Ma
Review №30

Decent prices. Decent service.

sa
Review №31

Bought a car 4 wks ago. I think the second day it broke down. They fixed it and it broke down again. We took it back and picked it up from the shop, broke down again. They took the car again on Tuesday and Im still waiting. Today was my kids first day of school, and I wasnt able to get them to school today. Can anyone on here direct to what kind of lawyer I should be seeking for help????

Di
Review №32

GREAT CUSTOMER SERVICEStaff is very professional, RESPECTFUL, mindful, always willing to help their customers.Thank you guys

At
Review №33

My sister went and said they ask to much for their vehicles but service there is quick

Ch
Review №34

All they do is screw you over. I made a payment arrangement with them and I have it in a text message and they came and repoed my car 2 days before the date we made the arrangement for. They are rude and just want your money. I have hired an attorney for representation against them I have the payment arrangement in writing and then they reneged on the deal. I bought a car paid 4500 down then had to put over a grand of work into it because it broke down. I cant wait until we go to court and they get exactly what they deserve! DO NOT BUY A VEHICLE HERE! GO ANYWHERE BUT HERE!!!

ja
Review №35

PLEASE do not go here they start off by being so nice to you, but then wen your at least one day late on your payment they will be very rude to you and treat s***.. i suggest you go to another place.if anyone reads this and is looking for a great dealer this is not the spot to go to !!!

Le
Review №36

I was there this morning and as soon i got off my car there rep sales guy was very nice and proffecional great smile great attitude and sales experience way to go, But when I was introduced to the main guy to quote me for a vehicle he wasnt what i thought he would be not even a hello how are you this morning he went striaght to the quote for a car he asked for to much for a 2007 0r 2011 vehicle theres many cars to see and great brands but this place sure knows how to scare people awaywasnt sattified at all :{Warning Warning after reading these reviews im blessed i didnt buy a car here sometimes you just dont know how dealers will scam you

Sa
Review №37

The Tachos are a great help and good sales team. They did everything they can to get me into the vehicle I want

Bo
Review №38

I wouldnt purchase. Car there again

Su
Review №39

I love this car place..i never had anything wrong with my car..for other people to talk crap about it..thats a bunch bull crap..so there for people dont belive what you hear..when i need car repair they do it..they are very nice people here ..so dont let other people change your mine about getting a car..they work with you..pluse there cars are very good i have two cars from them ..so come on people..come down to the price is right...

om
Review №40

My girlfriend and i bought a car at this dealer for our new baby coming and 2 months after it brokes down we took it to them so they could check the car.. now they want 900 d to fix it. i have never been so disapointed on a dealer before..dont buy here dont waste your money like we did.

ma
Review №41

Please people I hope you can read this masage before you go and buy a car with this people.. they are very nice when you first looking for your car.. but after you buy it if the car has any problems they will not give you any warranty or at least the refuse to fix the car I bought a 2000 ford explorer and I started having problems with suspension and engine, all they told me cars are not new, it sure have problems and that I was responsible to fix them... that was only 3 days after I purchased the truck... then my payment was late 7 days they charged me 30.00 doll extra. that is ok but I only took the money for the payment the said if I still dont pay the 30.00 extra they will repo my car. I will never ever buy here again... and people that dont have good credit. dont worry most of the dealerships will sale you a car.. please dont go buy from this people. they dont respect you at all.

di
Review №42

They are horrible. I was in Mexico taking care of people that have health problems and to find out they followed my children to Wells Fargo and repoed the car right there, left my sons one whom is dying and on hospice care out in the heat. These people dont care about you and they sure dont care if stuff comes up. I have always had the money its not my fault Im out of the country and cant get phone reception. So I fly home stopped by to pay my payment this is when I learned they did what they did. That is when an employee gave my a print out of everything, this is what Im taking to court, its all in that print out. My car will be paid off in a couple of months then Im filling court lawsuit just waiting, you can sue upto 3xs the amount. Do not go to these people the lady is mean. Now that I have only 2 mos left on my car, they want to harassed me. Just got a call this morning with the crap. Also the cars they sell they up the price, watch out on the paperwork before you sign, the price was 12,000.00 it was months before I realized they uped the price by 4,000.00. Nobody in their right mind would have paid 16,000.00 for my car. I didnt have to go to a buy here pay here, I just liked my car, I didnt jump the first day I saw it i shopped around. I read all the reviews from years ago, they are still doing all of them.

Re
Review №43

This guys have treatead me very good, i went in with out much credit and know i own a beautifull s-10 extreme and i pre qualify for a house. thanks gonzales auotosales.

Vi
Review №44

Nice cars and customer service so far

Me
Review №45

Why doesnt any one call 3 on your side and report them that will help you in getting your cars fixed and this place taken care of. Report them to the BBB. And what ever else you can think of.

Mi
Review №46

WOW! This dealership is full of bullshit. They scammed me with two vehicles & i had to take them to court just to get my money back. Luckily i won the case.Beware of this dealership or else youll be sorry!

Fe
Review №47

Stay away from this dealer, they will rip you off, just save your money and buy a use car in for the while.

Ca
Review №48

Friendly service

Jo
Review №49

Good service

ri
Review №50

Scam artists.

Ma
Review №51

Very good!!!!

wi
Review №52

Sucks

An
Review №53

Very irresponsible, I did not even make my first payment and the transmission no longer served completely disappointed in that grace.

Sa
Review №54

Good attention and they are very friendly

Fr
Review №55

They ask for a lot of hitching, I went and asked the old man who is there and he tells me that if I bring money if I want to buy very bad treatment I do not recommend it

Na
Review №56

Excellent treatment and low prices. They put on your shoes and they understand you. tea give options of payments at your fingertips

Ka
Review №57

Please do not buy here I gave a deposit of 2800 and the car we took out ran out of brakes a week. The air was useless. Almost a month it warmed up and they refused to want me to fix something. Please think about where you are going. They are 2800 dollars that I lost that I gave them and they do not care one bit about the safety of your family. 2800 dollars that I worked on to go give them away. Its not fair, be careful🚨🚨🚨🚨🚨🚨🚨🚨🚨 the truck that comes back is a 2006 infinite Q56 and they have it for sale again.Please do not buy here I gave a deposit of 2800 and the car we took out went without brakes a week. The air did not work. Almost a month was heated and refused to want to solve something. Please think about where you are going. There are 2800 dollars that I lost, they do not care a bit about the security of your family. Its not fair. Be careful the truck that returns is an infinite Q56 2006 and have it for sale again.

ri
Review №58

Very good business

Ro
Review №59

They are some thieves in order to steal money from people like that

Os
Review №60

Very good service

An
Review №61

Excellent service, good prices and many facilities

Ra
Review №62

It is a real pleasure to buy in this place, their sales agents are excellent people as well as being very professional, since you arrive you feel like family

So
Review №63

Very bad

YS
Review №64

I do not like it

Information
45 Photos
64 Comments
3.1 Rating
  • Address:2525 W Van Buren St, Phoenix, AZ 85009, United States
  • Site:https://orozcoautosalesaz.com/
  • Phone:+1 602-442-7617
Categories
  • Used car dealer
  • Car dealer
  • Used truck dealer
Working hours
  • Monday:9AM–7PM
  • Tuesday:Closed
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
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