user
Metro by T-Mobile
7700 US Hwy 19 N, Pinellas Park, FL 33781, United States
Appearance
Metro by T-Mobile
Comments
Ke
Review №1

Omar was awesome ! He answered all of the questions that we had and gave excellent customer service. He even told us about all the deals that were available to us. I would definitely go back to this location in the future

Je
Review №2

Absolutely the BEST customer service ever! Had temporarily switch ed to Spectrum, bad BAD customer service! Went bacK to METRO next day. Best prices, best service

Ti
Review №3

Had an awesome experience with Eric at the pinellas park location on us 19 despise the fact that both my tablet had an error I came back in and he fixed my problem so fast and is so nice definitely would do business with him again 🙂 thank you so much Eric ! You are appreciated 😘

Mi
Review №4

Mike and his team are AMAZING. Their customer service is top notch. I have been doing business with them for almost 10 years. I will go to no other Metro store. Thanks for always taking such great care of our families cellular needs.

Na
Review №5

Mike D. was extremely helpful and informative, when me and my husband came into the store looking for new phones. He was patient with us and our undeciviseness. He worked hard to find us the best deal with all the features we wanted in a phone. We will definitely continue to come back to Mike!!

Ri
Review №6

Thank you, Omar, at Metro Pinellas Park, for your professionalism and thorough information today while I bought my iPhone. I recommend anyone go see this location. Theyre great!

Da
Review №7

Good place its hard to get a up front quote of service

he
Review №8

Omg if you need a good phone with the hook up go see MIKE!!!!! he is awesome, Chill, and professional! You will leave very happy and satisfied. I was on a budget and he made it happen for me!!!

Ri
Review №9

Sales associate Marc, Was outstanding went above and beyond.

Ja
Review №10

Mike is the greatest as far as customer service . Ive gone there 3 times and every time he helps me. This is the only metro I go to and its because of Mike.Always smiling and shows much respect to everyone he deals with

To
Review №11

I was told that I could return an item that I purchased there. I went back the following day and was denied a return. Worst LIARS Ive met in a long time. Would recommend another store.

Mi
Review №12

Customer representatives were polite, courteous, patient . They did everything they could to give us the assistance we needed. Thanks

Rh
Review №13

I would like to commend Eric on his excellent Customer Service skills.He was very knowledgeable, helpful & patient with me.Eric, is truly an asset to your company.

Vi
Review №14

Not good. I avoid that shop at all costs. Go to the one on 4th st. N.

Be
Review №15

Im so thankful for this gentleman who help me with everything that I needed. Thank you so much

Pa
Review №16

Mike was extremely helpful in helping me find the right phone.Thanks for your quality customer service !!I will definetely be back !!

Ju
Review №17

The staff is so friendly and helpful! Awesome customer service! Thanks Eric. Go out of my way to go to that store.

Ja
Review №18

This store is the only one to go to because they care more about the customer than any other store you can go into

Tr
Review №19

I came in and mike helped me save some money on my plan and helped me upgrade my phone. He was very nice with great customer service.

Li
Review №20

Omar gave me Great customer service and fixed my problem right way. Thanks Omar!

Ca
Review №21

Eric is a very nice gentleman..He answered all our questions and a great personality

Ca
Review №22

I like your employee named Eric at the US 19 location....He is so knowledgeable and kind and polite that I dont like anyone else taking care of my needs....I live in Clearwater and I will drive from Clearwater to St. pete just for Eric to Help me out...very caring and considerate young Man

Ji
Review №23

Very Friendly and knowledgeable. Great team of cool people.

Ik
Review №24

Eric got deals and discounts he can work some magic no matter what your situation is make sure you deal with him

St
Review №25

They got me in and out with no

Ma
Review №26

Eric was the most kind and professional representative to work with. He was very patient and knowledgeable about his work. I would recommend him to anyone. Thanks Eric. KEEP up the good work

Sc
Review №27

Had a great experience switching from my old carrier to Metro By T-Mobile and with a great deal, all taken care of by my representative Rian! Highly recommend that you shop here 👌

Fe
Review №28

Im very satisfied with the service I received at this location. Not only did they answer all my questions but they didnt let me leave unhappy. They got me 4 phones at a price that cant be beat. I will definitely return in the future. The get a 5 star rating from me. Thx guys!

yo
Review №29

I had a problem with my phone, Luis was amazing and fixed the issue! I will now only visit this location. Kind, honest, clean!Thank you!

Ma
Review №30

Best metro experience ever! 2 years ago I vowed to never step foot in this location again. I went in the other night and was greeted, helped, and taken well care of by the new employees. They got me 4 new phones at a very reasonable price. Now, I will only go to this metro store and will refer them to everybody. Extremely happy with the service I received. Thank you guys!

Je
Review №31

Great customer service... I have been dealing with this store only for about 7 yrs.... Mr. Moe is my Favorite working. He is always so sweet and always works with me... The other staff are great too... I enjoy coming here and giving my service to them... I will definitely send more customers here...

Ja
Review №32

I would rather have my broken phone screen back over whatever this “repair” is supposed to be. My phone screen is so screwed up I can barely type this review. Idk how you advert as a phone repair but make the phone worse than it was after said repair. I do not recommend.

La
Review №33

I only go to this store for bill pay and phone/ accessory purchases... I have been for years. They know my husband and I by name. They never let us down. They don’t overprice, swindle or misinform. I’m known for taking my money elsewhere for poor customer service skills, and this location does not disappoint.I once tried to go to my local store out of convenience, and ended up here anyways.No matter where I live in Pinellas County, I will drive by all the other authorized dealers, and come here.The other reviews that are negative are either: 1)competitors trying to slander another company which is not professional and against the law; 2)Dissatisfied customers who cannot be appeased (like toddlers wanting ice cream for breakfast).Very good store. Better staff. Best service. 👌🏾

Al
Review №34

Eric is the best employ ive encountrerd at Metro

Li
Review №35

Mr Eric is absolutely wonderful,patient,extremely knowledgeable,thoughtful,gracious and so very helpful!!I am not tech savvy and Mr Eric went way above the call of duty to transfer everything and get EVERYTHING set up for me!HE IS SO VERY EFFICIENT AND KIND. MY PHONE AND I ARE IN BAD SHAPE AND HE GRACIOUSLY TOOK SO MUCH TIME TO HELP A COMPLETE STRANGER THAT I WILL ALWAYS BE HEARTFELT GRATEFUL!!!!I PERSONALLY RECOMMEND MR ERIC FOR HIS PERSONAL GOODNESS AND HUMBLE HEART MOST OF ALL AND THEN ALSO SO VERY HEARTFELT FOR ALL HIS KNOWLEDGE AND PERSONAL TIME TO FIX A HORRIFIC MESS FOR ME. HE IS A TRUE ASSET TO METRO PCS AND AN AMAZING PERSON. THANK YOU MR ERIC FOR ALL YOUR KINDNESS. I AM TRUELY GRATEFUL AND HUMBLED. BLESS YOU FOREVER!!! SINCERELY LINDA M SCHWEITZER

Iv
Review №36

They need to pay more attention and deal with 1 customer at a time or hire more people. I purchased a new phone here and set up and account. When I tried to call in for service MetroPCS asked for my high security password. I said I never set up a high security password. They would not assist me over the phone. Tried several times. They said the only way to remove it is to go to a corporate store. I went back to ask the guy what he set up as my high security password and he had absolutely no idea. This really sucks when you have no car and have to rely on public transportation. When I finally got to the corporate store and showed my ID, they said my high security password was set to FORD. I dont even like ford. Why would he set this up as my password? And if he did, why would he not remember? And if it was a mistake then you need to pay more attention!. The phone and price were good. So I gave 2 stars.

Pa
Review №37

Moe at metro was very nice and helpful and helped me with my purchase. He gave me a great deal. I would most definitely come back to this metro again...

je
Review №38

Walked in walked out no one said hello. But one person said good bye. Lol must get paid hourly not commission. Very unwelcoming

re
Review №39

Omar. Is the best

Ma
Review №40

We came to T-Mobile today and Eric at T-Mobile did a great job. He upgraded our phones for us. He was very cordial and helped us out greatly. Keep up the good work Eric.

Pu
Review №41

Service was okay when dealing with them in the store they do have to focus on one customer at a time though. My problem is I got a phone that I was told was fast I get home and its slow so I asked them the next day after I purchase the phone if I would be able to bring it in and give it back and get one of the use iPhone 6s pay the difference whatever the case maybe they tell me our valued customers that have been with us that didnt upgrade once you do the upgrade all sales are final and basically told me sorry for your luck.thats not really what I was hoping they would say as the phone I have now the ACT L7 is very slow when I press on an app it takes forever for that app to open up all I wanted to do was swap the actel out for the iPhone 6 which was the same price if not less money than what I spent and they would not even entertain the fact that the ACT L7 is slow or a refund or anything Metro might be a good service because you dont have to sign a contract but a return policy does not exist with them

Do
Review №42

Always helpful and friendly. Thank you, guys!

La
Review №43

Excellent service, very professional and WE LIKE MIKE!😇

ph
Review №44

Horrible experience so awful and frustrating was only met with pushing add ons went in for one phone some how was pushed to get 3 with out clearly understanding what the heck was going on Tryed to return them the next day did I say how am awful experience I had with those there it felt like a used car lot sales experience add this add that and bank on that Ill just keep paying for things I dont need they even went so far as to up my plan with out my permission after stating many times I d wanted the bill to be the same... customer service on the phone at 611 was pleasant and helpful dont go to this location unless you like to be pressed to spend spend spend and go threw the hassel off canceling things you didnt want in the first place that was my feeling of this place

St
Review №45

Everyone that works here loves what they do and it shows! Great vibe in the store, they take the time to explain what special is going on and why its advantageous for you to go with it ( even twice if you dont pick up what they are laying down the first or maybe second time, like some people 🙋‍♂️) special shootout to Kam for looking out, she gets my biz forever ( sorry u are stuck w me lol..thanks again!

Er
Review №46

Love this store! Every time I lose a phone or need to upgrade for me or my family I always come to this store! They have a very educated staff especially Chris. They always give me the best price and best deals. I am looking forward to coming by this holiday and speaking to Chris or Adam and seeing what new promotions Metro Pcs will have!

Sa
Review №47

Eric at the US19 store. So patient so kind. I have memory and issues couldnt remember passwords and stuff...GREAT EMPLOYEE

Jo
Review №48

I love these guys! Forget about customer service thats minimum they get 100 for that! They helped us drop our bill! Outstanding!! They put back in my house $360 for the year!! Thank you!

Je
Review №49

This place was the best they delivered over the top customer service. Not only where Hasena and Alex so very patient with me and my husband. They made him comfortable with switching services from At&t. Im so pleased with how they where able work with me with my budget. Also they were very pleasent, and so knowledgeable about the phones. I felt very safe and secure with the awesome deal that we agreed on. Thank you so much!! Also the store was very clean....

Es
Review №50

Employees should wear a mask.None of them wear a mask

Tu
Review №51

Im very happy to come here to transfer the data from my old phone to the new one, with ERIC helping me with all the patients and very nice to talk to me kindly. I thank you ERIC again and in the future if I have another problem i will come to see him again thank you very much.

Ma
Review №52

I’ve been here several times to buy used and new phones. They’re super helpful. Moe especially! He helped me out when I needed something to get by- he went above and beyond. I’ve seen other associates help people in a bind. It’s nice to know there’s someone out there who’s not always looking to swindle you. Thanks y’all!

Kr
Review №53

Mike was amazing and very fast with his service...highly recommend him

Re
Review №54

They were very kind and helpful.

Kr
Review №55

Thank you very much Metro 🚇.great store, great service. Thank you to Alex very helpful. Metro is having some great deals get on down there for a free phone.

Jo
Review №56

I went in today looking for a new iPhone and Hellen hooked me up with everything I needed. Took her time to explain every detail down to the T.Very happy with her service. Very professional and courteous.A+ customer serviceWill recommend.Will buy from again.

Ja
Review №57

Go see Moe at Metro..hes the best! Hes been hooking me up with the best deals! Go see him!

Sa
Review №58

Alex and the crew were very helpful and explained to us what was our best options and gave us the best deal. This is our new store from here on. THANKS GUYS

ja
Review №59

Moe helped greatly I really appreciate all the help getting my phone bought and set up will definitely be back to this location

Ro
Review №60

Moe is always very helpful. I will always give him my business, as long he is with your company

Ch
Review №61

Eric and Adam have been extremely helpful and patient thank you very much for good people

Le
Review №62

I received excellent care from Eric he sold me two phones that my children enjoy

Pa
Review №63

Omg I just love this store definitely my new store location Alex and Hellen was great very helpful and so polite I have never been so satisfied they definitely need a raise thumbs up to them both and the store nice and clean and very helpful I will definitely be coming back here from here on thanks you guys

Ch
Review №64

Went to another Metro dealer...the guy had know clue ..tried to sell me a phone triple the price...Went to this location and the Chic there, knew first of all my phone right off the top, second knew exactly what I needed which was NOT a new phone...but adjustment of a bad app...She was Super Phone Girl ❤️....I have never had a bad experience at this store...Keep up the great service...☮️

He
Review №65

Thank you to the guys at Metro on us 19 and Gandy for helping me with my phone today and getting it working again..Adam youre the best!

Cr
Review №66

These people are dishonest, be careful. They will upgrade your plans without your consent because they set the password and you cannot make any changes to your account. Be aware.

St
Review №67

Dont pay till youre ready to leave. I gave them my money for a new phone that I was talked into buying (no problem there). But I did explain that since I wasnt planning on getting a new phone I have yet to transfer any data. Rep said no problem, it takes 2 minutes to transfer whatever I want... I said okay & paid. He worked on trying to transfer the data for about 5 minutes than hands me the phone back & says its not syncing correctly. Okay. Says hell do it a different way just let him help new customers, I said ok... 20 minutes later & 3-4 customers helped I approach him & say so what are we doing, he tells me I have to wait hes with a customer. Point being there customer service sucks, wait to pay once everything is done. Also an old lady walked in there during this time talking about a bunch of ads that keep popping up... Something simple like Ad blocker likely off, the other rep there tells this old lady in order to fix hes going to need to run a program on the phone that will cost $40.... Bulls**t youre a thief.

Na
Review №68

THANK YOU ERIC FOR HELPING ME OUT WITH MY PURCHASE

Me
Review №69

Was moving from FL to WV told by staff that MetroPCS was available in WV which is lie number 1 as closes store is 4 hours away in VA. Tried to get the 2 for 80 when you switch was not given this deal and paid 90 plus phones instead. And never ask us for a pin or security question he just set them and didnt tell us I just spent an hour on phone with Costumer Care to get my account situated. We will be switching back to Boost Mobile. Even the Costumer Care Rep stated they are having issues with agents giving the costumer the pin and secuirty info. Never do business again

Ro
Review №70

My phone went on the blitse today. Stopped at this metro along the way . Said they could fix it. They couldnt. Under warranty. Just replaced 2 months ago. They wanted me to buy a new phone. They said it was bad because it was a refurbished phone and thats the reason it went bad. So he told me they are badly repaired, I guess . Im going to my regular Metro dealer on 4th. Get his opinion. Im not comfortable with the info I got at this particular outlet..

Mo
Review №71

This store is a scam. I knew nothing about the metro pcs promise for getting a full refund forced me to keep the phone plan until my next bill date, and told me i had to call in to the store a day befor my bill cycle to cancel the plan to avoid any added charges. The lg q7+ I purchased was brought back to them in less than 24 hours and had no call time on it. The store manager was rude and had an argumentative when i called to try and rectify the issue at hand. Then proceeded to tell me he was unwilling to do what was necessary to get the money im due.DO NOT SHOP HERE AND DO NOT TRUST THESE PEOPLE.

Jo
Review №72

Dont buy any accessories from them, because ALL SALES ARE FINAL AND THERE IS NO REFUND OR OPTION TO EXCHANGE, this info is hidden from you when you are buying something from them.SIMPLY, BUNCH OF CROOKS AND THIEVES... By far, You better off to buy BLUETOOTH on AMAZON or at WALMART.....Also, watch out, they can change your plan without you knowledge and as a result, your next phone bill will be higher..

Ro
Review №73

Very helpful and knowledgeable. Best store and staff in all of St Petersburg.

Ro
Review №74

Ive shopped at several different Metro stores, but once I shopped here I found that Ill never go to another. This is the best store! Very fast and friendly!

Ka
Review №75

Store Manager Christopher comes off as nice and concerned.. but will do anything to make the sale including not sharing the full information about what you are purchasing. Also forgot to give me a sales receipt stating what I had paid for and that it couldnt be refunded, when I came back to get my receipt it had a fee on it that he hadnt disclosed with me prior to the sale. Very dissatisfied customer, will not be returning to this store. Ever.

Ly
Review №76

Supposed to be Unlimited I paid $30 a month after 5 days into the month with standard usage Im already over my limit they keep wanting 5 more dollars to up it to up it to up it I have the $40 plan and it did the same thing go with Cricket, update after 4 months that spotify was to be unlimited it ate up all data, of 40 min each month on the phone with operators in another country. It still eats a up all my data. That is it going with cricket 5 GB same price so 3 GB that eats up with metro Ill still have 2 GB to spare

Al
Review №77

Knowledgeable and helpful associates. Got in and out in no time with things I needed. They also have good deals sometimes for headsets. Good to check out.

Br
Review №78

Love metro pcs i had them for over 12 years. I just bought the new LG and i love it. I had a Samsung b4 this and this LG is so much better im glad i made the switch. And they hooked me up with a sweet case and Glass Protector for only 30 bucks.

Ra
Review №79

The best! Always there to help with technical problems and providing great upgrades. These folks know what theyre doing!

Ch
Review №80

Went to the store looking for a metro pcs phone. First Metro pcs store I been to that was clean, had educated employees behind the counter, and great customer service. Alex put me into a phone I really liked and showed me how to operate it. Very satisfied will come back again.

Lo
Review №81

Very professional very helpful. I highly recommend this store.

Sh
Review №82

Very helpful and very nice people work there its a great place to do business

Ad
Review №83

In my opinion this is the best place to get cases since they are always very fairly priced!!!

Je
Review №84

Danny who works there scammed me out of $150 by selling me a locked Metro pcs phone. Then I found out on Facebook marketplace that he scammed many other people on bricked phones that are nothing less than worthless!! Do not know how he keeps his job !! why would you buy something from this store when they let a crook like that work there!!

Ch
Review №85

Fell like i would have got a better deal anywhere else.

Ka
Review №86

This is the only Metro in the area you should go to if youre actually looking for any sort of customer service. Knowledgeable staff who are willing to work with you.

Ro
Review №87

Id have to say these guys were pretty helpful. I went in looking for the cheapest smart phone to change over to and they got me to it without too much song and dance. I appreciate that because thats not the case with some of these Metro dealers like the one on 49th St. and around 71rst Ave. in Pinellas Park. Those guys main objective appears to be to finance their kids college tuition on upselling you nothing youve asked for. Its a miserable thing when you ask for the cheapest cell phone case and they begin with the most expensive and work their way down case by case. You may finally get your price like you asked for before lunch time and you might not. Stick with this Metro dealer on US 19. if youre not crazy about the afore mentioned sales tactics.

Ca
Review №88

Was there for only 30 mins and they had to deal with 3 irate customers becauce they couldnt get theyre way.. But love when they hook me up with my upgrades

al
Review №89

Great customer service very nice people much recommended place

Lu
Review №90

The guys on the floor will try to get you to get upgades. I assume they are paid commision on items so i understand the push but unless you ask specifically how much each item or service is they will just tjrow one number at you and you end up speding money on a glass screen and a case for 35 and youll get themax plan with unltd data plus 10g hotspot. Cool if you need it but...... Serviceis ok and they do have food deals tho.

Al
Review №91

Resold a returned BLOWN speaker to me. When I tried to return it the next day, they said, Store credit only, thats their policy. After I bought info transfer, glass, and case. What do I need credit for? All about THEIR money. Dont spend YOURS there!

ka
Review №92

Want a good service ? go there .. want the best ? go there ..alex is the Shitz

Jo
Review №93

They rip you off!!!!! Wanna charge 400 dolllars for Iphone 6 plus....When for that I can buy the same phone in clearwater for half that....I will never buy another phone from them or do business there again.....

Pr
Review №94

They sale used phones do not go here they are junk they are also over price went into another metro and found out this location has been ripping people off

Ra
Review №95

Very good service had know problems with [ moes ]help they went out of their way to help me thank you for your service

Jo
Review №96

They were very helpful and they also buy used phones for decent prices if its not old.

Sh
Review №97

Great deals on phones, large selection of new and used phones and covers.

Ju
Review №98

Great service even can fix your phone on spot

Wi
Review №99

The best Metro pcs store in the county hands down!

Ch
Review №100

They always have a problem with one thing or another to where they cant sell you what you came for. Plus staff not very knowledgeable about products they sell.

Information
6 Photos
100 Comments
4.1 Rating
  • Address:7700 US Hwy 19 N, Pinellas Park, FL 33781, United States
  • Site:https://metrobyt-mobile.com/?cid=YEXT%7CGM-BD%7CListings%7CQ119%7CGoogle%7C
  • Phone:+1 727-548-8444
Categories
  • Cell phone store
  • Electronic parts supplier
  • Electronics store
  • Telephone company
Working hours
  • Monday:11AM–6PM
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–9PM
  • Saturday:9AM–9PM
  • Sunday:9AM–9PM
Service options
  • In-store pickup:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Similar organizations
  • Device City7095 66th St N, Pinellas Park, FL 33781, United States
  • Ge Communications37th St N, Pinellas Park, FL 33781, United States
  • EcoATM8001 US Hwy 19 N, Pinellas Park, FL 33781, United States
  • GameStop3720 Park Blvd N, Pinellas Park, FL 33781, United States
  • Metro by T-Mobile6581 102nd Ave N, Pinellas Park, FL 33782, United States
  • Repair Sector6236 66th St N, Pinellas Park, FL 33781, United States
  • Metro by T-Mobile5498 Park Blvd N, Pinellas Park, FL 33781, United States
  • Metro by T-Mobile8100 Park Blvd N, Pinellas Park, FL 33781, United States
  • T-Mobile9600 66th St N, Pinellas Park, FL 33782, United States
  • Verizon6898 US Hwy 19 N, Pinellas Park, FL 33781, United States