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Verizon
12632 S, Illinois Rte 59 Suite 100, Plainfield, IL 60585, United States
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Verizon
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Ed
Review №1

Krissy, Remington and Slavo have been great helping us upgrading our phone, figuring out the best plans for our family and explaining all our options! Loved talking with them and having them help us. They are extremely knowledgeable, compassionate, and always have a smile on their face. Thanks for all your help guys! Would highly recommend this Verizon location.

Ri
Review №2

Today I came into the store to add a new line & Slavko assisted me. I didn’t wait long. He was very informative and helpful. Highly recommend.

Kr
Review №3

Remington was super helpful as I was transitioning in getting a better and newer phone. He was very good about helping me find a phone that was the perfect fit for me. Remington even helped me review my plan and we were able to make some beneficial changes to that as well. I could not be more pleased to be able to work with such a true professional the last four visits with all of my questions. Thank you Remington! :)

Ja
Review №4

Fantastic service. Krissy was so easy to work with for a new phone!Thank you Krissy!

Ch
Review №5

AWESOME EXPERIENCEMy wife and I worked with Remington to upgrade our Cell phones, and he was fantastic to work with. He took the time to understand our needs and then gave us recommendations that would work best to fit our individual needs. He took us through the features of each phone, once we made our selection he copied over all the data updated the account, and just like that we were done!!!! Remington YOU ARE THE MAN!!

Je
Review №6

My husband and I met with Slavko today to pick up our new SE phones. As it was when we first met with him, our experience was excellent and exceptional! He was always informative, understanding and most of all extremely patient with both my husband and I who are seniors who have somewhat limited skills with some of the features on these new phones.He was kind, clear, and considerate. No question was disregarded and all were responded to fully and respectfully.That said, I would gladly recommend others to seek him out if they were planning to purchase a phone from this store.Many thanks!Jeanne Kempiak

je
Review №7

I went with my in-laws to add one of their lines to our Verizon Wireless Family plan account. We were greeted by Remmington. He immediately was able to make recommendations for which phone for my MIL to use. He also remembered them from the Plano location, when they had previously had visited that store for assistance. He really made us feel valued, and was able to make some recommendations on our account, where we werent using certain features. This has been one of the best experiences that I have had in dealing with our Verizon Wireless account (which is quite complex, given the number of devices that we are using)

ni
Review №8

I came in to get a new phone. Slavko, one of the employees, helped me out and we got my new phone ordered. he called as soon as it came in. i came in the next day and it was extremely busy but he still made time to help set my phone out in a timely manner. Despite circumstances, this location continues to work efficient and diligently to help their customers.

Vi
Review №9

My experience at Verizon was awesome. Slavko was great very helpful and patient. He is the reason I am still with Verizon today employee like him are hard to come by. Thank you so much slavko and Verizon!

Sh
Review №10

I was so impressed with Krissy Rasmussen’s ability to manage 5 different groups of customers by giving each group attention and moving the process along depending on everyone’s needs. Outstanding!!!!

Al
Review №11

Slavko was super helpful! I lost my phone and he got back up in no time. So thankful for great service

vi
Review №12

Theyre not the most organized. They have no organized way to keep track of customers in QUEUE. A normal Verizon store does this, TCC doesnt. Probably should FIX THIS. Then Ill leave a five star review.Updated:I appreciate that you have replied to my review. However, Ive posted it here rather than email you, so you will be prompted to action, rather than inaction. Emailing you isnt public and will likely result in more inaction. My complain/suggestion is very clear in the original post: CREATE AND USE A QUEUE. Try again.

Mi
Review №13

Slavko was extremely helpful in helping me set up my new phone. He was very professional and was able to answer all of my questions.

Ni
Review №14

Love this store! Krissy was amazing, she broke down plans with us and hooked us up with the best deals and prices for what we needed. She is very knowledgeable and very friendly. She did a great job helping us with new phones!

Jo
Review №15

All I can say is Ive been coming to Verizon for a very long time and Remington and Krissy, are the best sales associates Ive ever had at Verizon. Theyre very helpful and knowledgeable and a pleasure to work with. They make you feel very relaxed and comfortable. They make you want to come back to Verizon!

Li
Review №16

Thank you so much Remington! You were wonderful. If you need someone with patience Remington is your guy he took his time to answer any questions or concerns. Thanks again for your kindness!

Am
Review №17

Remington is an amazing asset to TCC Verizon! He is extremely helpful and knowledgeable. Remington was amazing to work with. We will continue coming to this location for the great customer service!!!

Li
Review №18

Chrissy went above and beyond with making sure all was perfect and all my issues were taken care of it! She was the best!!!

Ev
Review №19

Michael was extremely patient during the phone upgrading process. Thoroughly explained everything in detail along with all their promotional offers. Great guy overall.

Ka
Review №20

I just moved over from Sprint and not only did I switch networks I switched from android to iOS, too! Something that would typically be very complicated and time consuming was made to be a smooth and quick transition at this store. Everyone was super helpful and efficient. Especially Remington who helped me pick up and set up my new phone on super short notice!

Je
Review №21

Krissy was a delight. She helped throughout the entire process of transferring my phone. She made sure everything was 100% accurate before I left. Highly recommend Krissy at TCC.

Ji
Review №22

Slavko was a huge help and his customer service was outstanding. I even brought in more business and would only work with Slavko. He presented all our options and was very knowledgeable. Thank you so much for all Slavko!

Ch
Review №23

Great customer service! Slavko was very helpful with upgrading 2 phones on our family’s plan and made it very easy. 10/10 experience, would recommend.

Da
Review №24

Came in to the Verizon store worked with slavko upgraded to a new phone even though the old phone couldn’t power up or anything he was able to get all my stuff and more over. Highly recommend best Verizon store ever.

Ka
Review №25

Krissy Rasmussen helped us today and she was an absolute joy to work with. She was very knowledgeable and was patient when answering all of my questions.

L
Review №26

Michael was great! Very helpful and considerate of our needs. I think it was Laura assisted him and she was great as well.

Sa
Review №27

We had a great experience at Verizon. Slavko went above and beyond to help us with all of our needs today. Will definitely be doing business with them again!

Lo
Review №28

We were unsure of exactly what we wanted. Krissy was so helpful in explaining everything, all the options and plans available, and which phones and trade-in would work best for us. She was no pressure and very understanding. Love Verizon!

Li
Review №29

I had a great experience at this location. My sales consultant was Krissy. She was very customer oriented and patient answering all my questions.

La
Review №30

Words cannot express my gratitude and appreciation for the assistance and service I received at the Plainfield store. Krissy Rasmussen was so helpful. She desrves employee of the year for all her dedicated service. She worked so hard to order me a new phone under a time crunch. She made sure i had all the equipment and the best plan for me. She shipped my devices that were not in stock. She explained the Give plan worked and offered us the opportunity to give to the community. Just fabulous. Thank you.

Mi
Review №31

Remington was great! Walked me through the new phone features and made the upgrade process smooth and enjoyable.

Je
Review №32

Slavko and Laura were AMAZING! Purchasing and transferring data to a new phone was performed in record time! I will never go to any other store! They were friendly, efficient and professional!

Ka
Review №33

Slavko was amazing!! He was incredibly knowledgeable and helpful! I got a better data plan and saved money. He was great and made my experience wonderful!

ma
Review №34

A very good experience with Slavko.He was extremely helpful, informative and patient.I will recommend him to anyway.

Al
Review №35

Everyone was extremely friendly and helpful. I had some questions and was unsure about the phone I wanted. My sales representative, Slavko was amazing and really helped me out. Good team work at this location

C
Review №36

Wonderful service. I was moving lines and purchasing new phones. Krissy and Slavko were both a wealth of helpful information and very patient at explaining the many things I didnt understand. Definitely recommend them as they went above and beyond to make sure I got what I needed and was happy.

Br
Review №37

Krissy was helpful and efficient. Extremely patient with us and personable while trying to go through the process of purchasing a new phone.

Pa
Review №38

Great service by Krissy. Very helpful and made it easy and fast.

Ky
Review №39

Remington is great! He had me set up with a new phone in less than 30 minutes. He is very personable and knowledgeable, and had the answers to all of my questions. I will be coming back to work with him again.

Sh
Review №40

Remington got me up and running with a new phone in no time. Very knowledgeable about the phones and services

Co
Review №41

The customer service was excellent!! Krissy made the painful experience of getting a new phone very enjoyable. She was very professional and listened to my teenage son. She also made great suggestions based on our needs. Coming back for another phone real soon.

Su
Review №42

Amazing service at this location! The services provided by Remington wew outstanding! Had been with AT&T for 20+ years and their in store service was nowhere near this.

Ke
Review №43

Had a great experience at this Verizon! Slov was great took care of me and walked me through everything. Best Verizon store Ive ever been to.

Da
Review №44

Slavko was an amazing help! Guy couldnt have been better seriously. Im horrible and phones and he made it a breeze! I highly suggest coming to the plainfield location verizon. Hell help you and even more! Amazing job verizon team, and more even slavko

Da
Review №45

Slavko was friendly, knowledgeable about products and services. He was able to assist us with a quick, easy upgrade. He thoroughly explained pricing and costs too.

Me
Review №46

Remington is amazing! I had an issue with my 3 day old phone that was very unsettling. I had called Verizon Tech Support the day before, on the phone with them for 3 hours and left the call with the same problem! I went to Verizon in Plainfield the next day, met Remington and the problem was fixed in less than a minute! I am relieved and in awe of his knowledge. I would have had to return this phone and go through more of a hassle had it not been for Remington. Thank you so much!

Ma
Review №47

Krissy is the best! She was so kind and helped my dad and I so much with getting our new phones. She handles the chaos that goes on with getting a new phone really well (lol) ! Highly recommend her if you go here! ❤️

ed
Review №48

Remington very helpful throughout the process, great/best service given. Will be coming back to him if I have any questions or concerns thank you very much

He
Review №49

Came in for help transferring from one phone to another and slavko was able to help and o will definitely recommend this Verizon store

Ra
Review №50

Krissy R. Was awesome! She took care of our phones & my phone issue quickly without any issues. This is my favorite & only Verizon location going forward!!! Thank you Krissy.

De
Review №51

Phenomenal service . Manager is incredible and inordinately effective. 10/10 would recommend! Got a 15 year AT&T customer to switch over and i couldn’t be happier.

Yo
Review №52

Weve been trying to resolve an issue with a line and talked to Remington about it and he had the answer and solution within minutes! He also helped us with a hot spot for our office and the entire process was so fast. He took the time to understand our needs & not just try to sell us the most expensive option. I would highly recommend this store, make sure you ask for Remington he is awesome to work with!

Ge
Review №53

The staff at this location had been extremely helpful and knowledgeable. My rep, Remington was able to provide me with the right phone and plan to save me money and upgrade my phone. I recommend this store to all my friends.

La
Review №54

Krissy did a great job walking us through everything and getting us going.Thank you.

Da
Review №55

Went to 2 different Verizons then came to the 3rd verizon store and got great help from Slavko. Great help he did his job perfectly.

Da
Review №56

Great service & experience upgrading my phone. Remington was very helpful with the whole process. Highly recommend going to him for phone problems or phone upgrades.

Da
Review №57

Had a fantastic experience with a guy who looks like Jeremy Wenner from the adventures his name was Slavko. Great guy.

Sh
Review №58

I called the 800 number with Verizon and they couldnt help me with my plan and answer my questions. So we went into the TCC location in North Plainfield and we were helped by Remington, he was able to answer all of our questions and in the process my husband and I both upgraded our phones and upgraded our plan. We would highly recommend this location for any help that you need with your plan. Thank You Remington for all your help, you made our experience painless!!

Ke
Review №59

Slavko was very pleasant and efficient helping upgrading plans and adding a new line. Highly recommend!

Ja
Review №60

Slavko did such an amazing job helping me upgrade and learn how to use my new iPhone 12!! Great service!

Pa
Review №61

Remington Wheaton made my phone upgrade painless. Great knowledge of the phones, great personality, genuinely concerned about my time and money!

Al
Review №62

Plainfield team slacks, Kris’s, Remington and Laura were great!

Ca
Review №63

The people at TCC are so friendly, helpful, and knowledgeable. Id strongly recommend this store to anyone that needed Verizon services

Ed
Review №64

Today I went to the Verizon store as I needed help with my phone. I met with Remington, and within a few minutes, he made a few adjustments in my settings that solved the problem for me. I appreciated his calm and knowledgeable approach. Remington is an asset to Verizon.

Ka
Review №65

Remington was awesome. So helpful with everything!!! Go see him if you need anything!

Gr
Review №66

Slavko was amazing!! Helped and answered all my questions. Very professional and helpful with explaining all the changes to my account.

Ka
Review №67

Kristen Rasmussen was so very helpful and happy to explain everything that I needed to know

St
Review №68

I went to Verizon inplainfeild illions had the guy slavko help out he did a great job and very helopfull thank you so much....

Ho
Review №69

Slavko was wonderful. Helpful and polite!

Sa
Review №70

Krissy was really patient and helpful to help us get our new phones and set up our new accounts, she was so kind and nice with our whole family.

De
Review №71

Our sales associate Charlie brought our account to date and was very informative! Thank you Charlie!

Dy
Review №72

Slavonic is the man! Super quick and easy visit. In and out in 30 minutes with a new phone and with great customer service!

Ch
Review №73

Remington was extremely helpful and very professional. Very glad we went into Verizon today.

J
Review №74

Laura was really excited and helpful while we switched our carriers and got our new phones from Verizon. We were out within 20 mins, she was really efficient and also provided remote support to set our devices with no time. Thank you for being warm and helpful.

Se
Review №75

Slavko was awesome!!! Very helpful and friendly and was a pleasure to talk to. I would recommend him to anyone and is a valuable member of the company!!!

Ke
Review №76

Laura the district manager from our Verizon store was very professional and was very helpful. Laura made sure she helped us with the trade in process. Very thankful for her assistance.

Ra
Review №77

Krissy was very helpful with answering every question we had and made our experience at Verizon a great one.

MO
Review №78

Love the people helped me out with everything I needed help with.Laure Villalobos

mi
Review №79

Krissy was extremely helpful and I was truly very thankful for all her help. She took the time to explain things that no one else had told me. If you are in the Plainfield area I would highly recommend stopping in to see her.

Ma
Review №80

Remington got me fixed up super quick!

Cr
Review №81

Remington was awesome setting my whole family up with new phones!! Gp see him for the best service!!

Ju
Review №82

Slavko is the best to work with. Thank you Verizon

Sh
Review №83

Remington was just simply SUPERB. Extremely helpful, kind, courteous, and all around awesome to deal with.

To
Review №84

SLAVKO was outstanding VERY knowledgeable and helpful. 10 out of 10!!!

ma
Review №85

Slavkoas the very best!! He was so helpful and friendly!! He found us some excellent and helped us leave att!

ju
Review №86

At the Plainfield location the service from slavko and Jack was amazing very professional and extremely polite they even stayed after hours to help me get the best service and quality possible, the communication was great. FIVE STARS ISNT enough...

Ma
Review №87

Slavko was a great help. Made things quick and easy. Thanks a lot!

Ju
Review №88

Kristen Rasmussen was very nice and helped me get my new phone all set up while also explaining how to use it. My experience here was top notch

Mi
Review №89

Slavko was so amazingly helpful today. I upgraded from an iPhone 8 to a 12. I haven’t backed my phone up in 2 years (yikes)! Slavko was the uber professional. He spent a lot of time with me and was so friendly and upbeat about it all. I now own a new super fun purple iPhone 12! I couldn’t be happier with the service or my new phone. Thank you Verizon and thank you Slavko for making this an easy purchase!

Mi
Review №90

Told me what to do at home not in storeThis did not work as we probably should of transferred from old phone SIM card in storeWill try a different Verizon store next.

Ri
Review №91

Slavko at the store was a great help. I would go there again.

An
Review №92

Remington was awesome! Very knowledgeable on the products and helped us tremendously!

Ba
Review №93

Extremely helpful staff. They went above and beyond the Verizon call of duty. Absolutely loved the experience here and will be returning for any technological needs. Thank you.

Mi
Review №94

My service agent was Krissy Rasmussen. Phenomenal assistance and professionalism from her. I highly recommend asking for her.

Ar
Review №95

Excellent service, a kind and knowledgeable employee, Slavko was most helpful.

Al
Review №96

Slavko was great! Would definitely recommend him at the Plainfield locations. Great service!!!!

Ch
Review №97

I was helped by Remington. He helped me quickly, efficiently, and gave me a greta deal. Thanks for the help!

Br
Review №98

Slavko made the experience quick and easy.

Tr
Review №99

Had problems that we needed to work with someone in person (calls to Verizon customer service were unsuccessful). We worked with Remington and he was very knowledgeable & helpful.

St
Review №100

I want to thank Krissy the sales consultant at the 12632 s route 59 unit 100 location. I went to Verizon store twice already to he tolded to wait for the software through Gmail to reactivate. I asked when will it be done, no one knows. I need my email excess.I have never ran into a individual that have gone above and beyond all possibilities to make things possible. I have a galaxy s9 phone that gmail crashed Monday due to a point that I couldnt get into my emails. I use my phone for everything, school, work and own personal usage. When I say I explained to Krissy what was going on, and she knew right away what to do. She had a customer earlier with the same issue and resolved it quickly. She not only walked me through everything but she gave me the steps and pointed out which app to press and so on. I was given the Tcc number to call with any issues later. She was awesome, high five to Krissy.

Information
3 Photos
100 Comments
3.2 Rating
  • Address:12632 S, Illinois Rte 59 Suite 100, Plainfield, IL 60585, United States
  • Site:https://verizon.com/stores/illinois/plainfield/plainfield-309042/?INTCMP=INT-LOS-NON-EN-MAKEAPPT-06212015-1LOS1-RE
  • Phone:+1 815-436-7388
Categories
  • Cell phone store
  • Telephone company
Working hours
  • Monday:Closed
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–4PM
  • Friday:Closed
  • Saturday:10AM–8PM
  • Sunday:10AM–6PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Wi-Fi:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
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