This is my only favorite AT&T Store! Maurice is the BEST rep!!!! I always look for him and try to wait for him. He is fast/efficient! We are in and out. Never have to wait or take all day like other locations. He ALWAYS tells us about the deals and the best way to manage our account, save money and choose the right options for us. He is super friendly and accommodating. Thank you for everything Maurice!

Very slow service, waited over 30mins just to be seen. Customer service is also poor. Employees were rude and the one helping me had an ear bud in for our conversation and actually stopped what he was doing two times to take out his phone and change the song he was listening to.

I spent two days on the phone with at&t customer service trying to de combine my bill but had no luck. I was frustrated and ready to drop their service. Then I came into this store and was assisted by Josh. He was very helpful! It took him 2 days but he was able to de combine my bill so I could move forward with purchasing a new phone. I really appreciate the time he took to help resolve my problem.

Transfer over to their network...but lack any color options for phones.Only basic black.Their people forced me to a new phone.When I had a Samsung 20fe.To Samsung 21.I asked for a blue one and they said I could have use the phone I had after they transferred it to a basic black phoneIk the S21 is better but, that wasnt the point for me. It was more sentimental.As of now not happy with the service.Couldnt just order a s21 ultra blue model.Bet if any actor athlete or the president went there I bet the manager would do so.

Purchase a power cord for my phone. They didnt have the replacement screen protection for my phone.. My is cracked!Call the company they dont have it anymore my phone is over 2yrs old. How wonderful for them.. I paid for something I cant get because the company put a time frame on what phones they would still make the protection for. If I had an iPhone they seem to cater to all of their needs.👎 Mr. Maurice was very nice and helpful, as much as he could be... Thank you.👍

My husband & I recently came in and had a wonderful young man assist us in trading in & upgrading our phones . He was very pleasant, helpful and patient. Thanks Josh . I went back to give proof of AARP to get a discount on monthly Bill. I was helped by Eddie, who was very thoughtful and helpful and kind . Nice to have 2 employees that I don’t actually mind giving out reviews. With how crazy this year has been, nice to have kind people out there assisting us .

While trying to set up internet for myself and dealing with unexpected cancelations, disinterested phone support and just a lot of frustration, I called this store. The service I received was nothing short of phenomenal. One of their reps, Jessica showed a determination to fix my problem that you usually just dont see anymore. She single handedly saved the day for me and I couldnt be more grateful. Great store!

Had the pleasure of being served by an exceptional employee by the name of Eddie today. Eddie truly understands providing an excellent customer experience and his high energy and positive personality was refreshing. Personally coming from 25 plus years of executive specialty retail management, Eddie is the type of employee I would have tried recruiting in the past. Two thumbs up and definitely 5 stars for Eddie. In my opinion, this employee should be leading his own store team! Thanks Eddie!

I visited this store and the staff were very friendly and knowledgeable!! Oscar answered all of my questions and took care of my needs with my cell phone service!! AT&T will always be our provider because of their customer service and expertise!!!

The Sale Rep. Mr.Eddie was very helpful and pleasant He handled my return without a problem. Greeting me with a happy hello! How can I help you. Just a wonderful experience. 👍

Came in to the store for a new iPhone and was greeted by Josh . He explained all my options and even went over my current plan in detail. I was switched to a much better plan that actually cost less. Robert, manager of the store was excellent and also very helpful.

Had an awesome experience with Amanda! She was friendly and extremely informative. She went out of her way to provide exceptional customer service and to make sure all my needs were met. She assisted in obtaining two phones during the busy Christmas week and suggested other ways to maximize my savings. She discussed alternative offerings to all my AT&T services. She was patient and I highly recommended working with her for your future needs!

Matt & Josh were AMAZING!! I had called to replace my case and was getting ready to leave. Matt saw me sitting in my car and came out to ask if I needed any help. He saved me a trip home (to get my receipt) and I got a brand new case for FREE!!Thank you Matt & Josh for such a FANTASTIC experience! I’ll definitely be back!

Had a great experience upgrading my phone today. Eddie was extremely helpful and fun to be around. He went out of his way to go above and beyond just the phone setup. Will be back to this store

I was in tonight and Maurice seriously MADE MY DAY!!!! He was awesome.....so friendly and so helpful! He lowered my bill which I haven’t checked up on in years and I got a new phone- with a lowered bill! I’m super super happy!! Thank you, Maurice!!

First thing walking into this AT&T I was pleasantly surprised about how cleanly and organized the store was. Especially in this time with COVID-19 being an issue, the clean store and hand sanitizer at every table was much appreciated. I was helped right away and asked to speak to the manager about an 6-month ongoing issue dealing with international charges. I have spent a lot of time trying to resolve this issue myself via the customer service number with no luck. The manager, Robert, was more than happy to help, and took hours out of his day to ensure this issue was finally resolved. This may be the best customer service I have ever received! Robert went above and beyond to help me while also continuing to service other customers. He genuinely cares about the brand & reputation of AT&T. Seriously what an amazing worker all around, this guy needs a raise!!

I came into ATT to get my daughter a phone for her birthday. And I was so pleased with my service. Chris helped us. He wasn’t pushy and he definitely made me to buy more. Great salesman. Funny, charismatic, and just all around a fantastic employee. Next time I come, asking for Chris

I have a wonderful experience at this store. I hate cellphone store because they care more about sale than customer service. But here they assisted me for over a hour with my business account got all they equipment I needed. I had a AWESOME EXPERIENCE. Both store manager Markus and sales associate Larry took great care of me

Useless visit when the store guy cannot activate a sim card. I had to call att customer service in front of him to do so. Then he literally abandoned me. Worst store ever.

Maurice was very accommodating, patient, and knowledgeable. I have been with AT&T for at least 15 years. Never had a issue with service or quality. Maurice talked to us about our options in phones and plans. He helped us in picking out phones and a plan for my family within our budget. I would recommend AT&T to family and friends, in fact some of my family members are with AT&T.

We love this store! We have been coming here for years. Every associate is very knowledgable and professional. We just worked with Amanda and she was OUTSTANDING! She was friendly, knew her products extremely well, and went above and beyond in helping us. Thank you! She is great!

My experience at this AT&T location was great. The staff are very friendly and effectively answer any and all questions you have. Markus and Josh both helped me in the process of my new phone and are a great team. They are very patient and make sure all needs are met before you leave the store!If you are trading in your phone or buying accessories this location is the one you should do it at.

Amazing att store. Go see Oscar he will take great care of you

If you want to go a store and feel welcomed and all your questions answered crystal clear go to my man Josh. Real cool guy answers all the questions you have. Took good care of me when I opened my new line. If you need to open a new line go to my man josh he will take good care of you.

Took my friend over to replace her SIM card and finalize a new phone set up. We worked with Maurice who was AWESOME! Professional, patient, and really helpful. Definitely would return to this location after such a positive service experience from Maurice and fellow staff.

Almost cancelled my service with AT&T. Marcus who is the store manager, was able to restore my faith and trust. Today was a real reminder, that it is the employees that make the difference in a company, not the company itself. I can not thank you enough for the outstanding customer service we experienced today. I highly, and only recommend this location!

This is an awesome AT&T store. The technicians here are great. Amanda assisted me resolving issues with syncing my watch and phone and setting up the number sync feature.

We have been going to this AT&T store since it opened years ago. The staff there is ALWAYS helpful and informative. In particular Tiffany, the manager and Michelle, an associate really know their products and programs, and share the information in a friendly and professional manner. Highly recommended!

Maurice was very polite and answered all of our questions. Maurice wasn’t pushy and was very helpful through the entire process. He had a great sense of humor and treats the customer respectfully.

Maurice was exceptionally helpful. He assisted me with purchasing three new phones and accessories. He was extremely knowledgeable, patient, and very pleasant.

Josh is an excellent employee. I’ve been to this location 3 times and be is always great! He is kind, polite, patient, and very friendly. He helped me return my damaged AirPods and was able to relieve stress. I recommend seeing him if you have any questions on Internet, TV, or cellphone!

Amanda was excellent. The best service ever. Shes the girl we would come back to help us always. Team Amanda all the way

Josh was great he helped me get a phone for my daughter for Christmas. He even saved us 50 dollars on home internet. The atmosphere was great and all the employees were so helpful too. Josh is the man :) the whole family will switch over from Verizon ASAP thanks josh !!!!

Amanda was great!!! New employee and stayed late to make sure my issues were resolved. First week on floor she already deserves a raise! Thank you and awesome job!!!

Whenever I have an issue, Eddie is always helpful and with a great attitude. Thanks Eddie!

Working with Eddie at AT&T has been great! He’s always very friendly, helpful, and knowledgeable about the products. We will definitely make this our home store.

Josh, amazing customer service! Very patience in helping us thru a very complicated situation with our phones. Highly recommend you asking for Josh when visiting store.

Best At&t customer service is in Plainfield. If you need assistance, look for EDDIE!!! He’s very friendly, helps in every At&t problems and treats you like family. Never a dull moment. Keep it up EDDIE!!! More power and to the whole team in Plainfield.

I was recently in the store to get some things changed on my account .I was helped by a guy named Eddie he knew exactly what to do to make the necessary changes on my account . He was very knowledgeable and really made my experience great . I’ve had some bad experiences at other stores and I was happy and relieved Eddie made my visit easy, comfortable, and very beneficial. Thanks again !

He was absolutely wonderful. I was very stressed when I came in and he helped alleviate my stress completely. Never been with a more helpful worker.

Maurice spent 2 hours with us and never lost patience. We really appreciated his help.

Josh at the Plainfield branch was a great help to us. He was very nice and efficient and the entire staff was great. Would definitely recommend.

Maurice McDowell & Markus Turner were awesomeThank you so much for help.Great customer service.

Eddie gave us great service. He solved our problem and we appreciat the time he spent with us. A valuable employee.

Eddie J. gave extraordinary service; it’s fun to know that this genuine customer service still exists. Kudos to ATT for having such a talented work force!

Josh was very helpful. I was also helped by marcus the manager in the at&t store in Plainfield.If your looking for a team that cares and will support you this is absolutely the place to be!I recommend a 1000 stars if I could.

Amanda was amazing. Great customer service with a smile. Thank you so much Amanda.

Outstanding service by Amanda and Marcus. Please come to the Plainfield AT&T store at 135th and Route 59 and be taken care of properly...

Great tech. Very smart and helpful. Would recommend to everyone.

I want to leave a huge shout out for the entire crew starting with Markus to Amanda. Their is also Eddie, Josh and Alonso. I have been in unique situations with these guys quite often, but they always make sure my business and family are taken care of on all ends. This includes cable, phone(s), internet, tablets, and even drones(a short little fling I got caught up in😂). Don’t ever hesitate to bring any situation to them. This store will get it done. Sometimes with money, sometimes with out. Will be with them til I retire.

Warm Welcome. Knowledgeable guys and quick service. This was our third positive experience with them. Saved me a few dollars on my monthly bill as well. Thank you!

Eddie did an outstanding job...helping me select a new phone, and taking me through all I needed to know for future service.

Josh is very friendly & helpful. It was a very pleasant visit . I would definitely recommend family & friends to visit Josh at the Plainfield at&t .

This store has always had friendly people working there. We dealt with Maurice. Super helpful and friendly

Att store location 13501They are the best Mobile Representatives I ever meet, Mr. Eddie JAMES ( very nice Man)He did hard work to help me and fix the problem was created with other ATT REP. On the phone with ATT Customer Service & credit back my money.Also, Ms. Amanda Brann she wa very nice cooperating on the same matterAlso, thanks to Store Manager Mr. Markus Turner he understood the problemThank you all

I always ask for Amanda. She is very knowledgeable and helpful in dealing with issues I might have. She listens very well and solves anything there is wrong with my phone and always has a smile . Thanks Amanda keep up the good work

Very helpful staff very informative Amanda was awesome will definitely be coming back

You need a cashier at this store. Maybe they ring customers and sign people in. So many people showed up and waited and walked out. A few customers that just were buying a case & power cord walked out from waiting. I just wanted to pick up my phone that I bought from att online and chose to pick up at the store. I guess I know now to ship it since it wasted an hour of my day to wait to just pick it up. And you need a kiosk so guests walking in can “sign-in” to get help. And maybe manage that better to ask customers if they need tech support or just a cashier to speed things up.

Despite being directed here online, they told me they cant take my payment with a check. I dont understand why theyd make paying a bill so difficult. The online information is wrong.

Amanda is the best sales person I have ever had! Awesome customer service!!!

Its been a while since I have bought a phone in store. But, I came in today a little in a rush b/c of a flight I had later on in the day. I just wanted to pay the ~$1000 for an iphone and leave I was second in line, but after a 30 min wait decided to leave. As a walk in i understand I may be subject to a wait time but I feel there should be some alternate procedure for people who dont need to talk about plans and just want to pick up a phone/case and go. Will buy the phone online dont come here as a walk -in.

Jessica is awesome! Ask for her when you visit the store. Goes above and beyond customer service!!

Tiffany was extremely helpful and friendly, she was kind and took her time with me and I was very appreciative.

Jessica and Marcus are just wonderful, and helpful. Amanda was also great.

Amanda was wonderful. If you need anything from ATT ask for her!

Amanda was professional and eager to assist me with my concerns. Thank you.

Ryan was extremely helpful and awesome to work with. I definitely recommend this store and Ryan.

Scammy, predatory business! I cannot believe how horribly I got screwed over by this place!!! I was going to buy an unlocked refurbished phone online but went in to find out what a new phone for me and my mom would cost on a payment plan. I told the guy we spoke with what we were looking for and that it had to be unlocked.A month later we get the bill and it is $200 over what they quoted us! We call customer service and complain for an hour and finally get the charges reversed. Next month, $100 over what they said! Same story, I call and complain, eventually get charges reversed. Been ok since then.Now I’m in Thailand and just found out that my phone is locked and they want $500 to unlock it!!!This place is the biggest scam and as soon as I pay off these phones I was tricked into buying, I’m leaving AT&T for good!EDIT: and now I find out that my phone’s IMEI is reported lost/stolen... did they give me a stolen phone?! What kind of scam are they running here?!?!

Great experience dealing with Amanda. She set up our new phones for us and answered all questions.

Perfect

Maurice was very helpful and very patient! Great service!!

This Plainfield store agent was better than the ones Ive encountered recently at the Romeoville store.

The store straitened out what the poor English speaking people on the phone screwed up.

Fantastic support, Eddie made sure I didn’t pay too much for my iPhone8plus. He saved me a whole 200 USD.

Very helpful. Good selection.

Go to the corporate store in Plainfield better service.

We went into the store to buy a new apple phone the day it came out. Also, wanted to change our tablet to an iPad and to get the new watch too. we are always looking for the newest technology. Left the store with a phone, ipad pro 2nd gen, a pencil for the iPad, and cases for everything. Was told all of this was the newest and nothing was coming out.Then we find out today that a new iPad will be released at the end of Oct. We call the store and were told that because we are3 days late on the return policy that it’s too bad, nothing we can do. 3 DAYS!!!! That is really bad customer service. I am sure that if you wanted to keep business in your store you could have done something. If I could have given “0” stars I would have.

Josh was great! Patient and knowledgeable.

They have very nice people working there and their always willing to help

Outstanding personal service with answers to all my questions

Friendly staff at first but thats the only postive we had at this store. A bit slow on looking up the account details for us. Looking to upgrade but quickly realized that going through a chain store is a ripoff. After that was out of the window, the salesperson proceeded to advertise us internet and tv. Seen this twice at this chain location. Definitely pushy, try to avoid.

Everything was fantastic. Maurice was the best,

Their service was very slow. I dont think they know how to handle or troubleshoot the problem so that was why they took lots of time and yet after few hours wasted, you still need to go for few times as it still unsettled.

Great Service Clean Store

Aweful service!!!!!! Never been more frustrated w a cell phone carrier. Phone does not call out, outages all the time. Do not sign w att.

I have been going to this location for years for my AT&T phone.They do a good job and try to accommodate your needs.

Not helpful at all. Went in for a return covered under the warranty, they made us wait 2 hours for them to do nothing and then gave us a wrong phone number to call saying that number would resolve it. Once in contact with AT&T customer service over the phone, they told us that all the information they needed for a warranty return should of been collected in store, but they never even asked to see my phone. Terribly managed.

Very good people and fast service.

Great customer service in a beautiful store!

Good people know their products

They just don’t know anything about the service and how to resolve it. Horrible

Well staffed, avoid going when busy in the evening or you may end up waiting

Matt and his staff rule

Always so friendly and helpful

Make sure you do not interact with manager Nick, unless you want to be dissed in front of other customers.

Great service!

They need to train the staff on what they are selling . my last visit was a nightmare

Amazing staff!

Great experience

Patient attention to customers