I went to several dealerships in the bay they were offering 20k for my Honda. Applied online at car max appraisal was offered and receive $5400 more. At the same time they had the vehicle I have been on waiting list for months 2021 Tacoma at other dealerships. instantly reserved the vehicle for the evening to view.I went to sale my vehicle and got out rolling with a Tacoma Toyota 2021 2k miles 😝

Fair prices, no haggle purchase, excellent attitude. I am very happy with the deal I got and the experience. I had my loan pre approved by my own bank, thus the process was very simple. The car was in excellent condition. My bank representative even said that CarMax is very reliable. I did my research, found the car I wanted online, agreed with the listed price, reserved a test drive and bought it.

CarMax really made selling a used car easy. I came in after doing the online stuff, with no appointment. I sat for about 45 minutes on a very busy day in their air conditioned room with free wifi, then got confirmation of the offer I got online. Then about half an hour later we were finalizing forms, and 10 minutes after that I had a check in hand for the exact amount I expected based on the online forms.Next time Ill make an appointment to make the process even faster.

Simple and smooth selling experience. They offered price on internet questionnaire which asked for VIN number and some details about the car. Since the offer price was good I decided to visit the place. After physical inspection of the vehicle they upheld the price and finished the remaining process in lesser than an hour.In total I spent lesser than two hours on their premises and left with the check. Super smooth experience.

Super helpful, quick and knowledgeable. Friendly and was able to complete my business quick and easy.

Painless. No pressure. Pleasant. Not pushy salespeople. I feel they wanted to make sure it’s to my best interest, not the dealership. When I was disappointed with a car feature they gave me 24 hours to consider without purchasing to make sure I’m truly satisfied with car purchase. The CarMax Auto Finance was reasonable. Not price gouging for profit. I really like the 30 days guarantee. I saw people returning the vehicle and there was no pressure to keep it. I really enjoyed working with my customer service representative. It was pleasant.

My experience was not easy at all. My car was totaled so I needed a car ASAP and was recommended Carmax. I had spent time at other car lots before I finally went to this location. Before I went in person, I printed the cars I was interested in online. I couldn’t drive any of them because I needed insurance, my insurance would not be active again because they needed information of a car so I was only able to look at them. I went home and called customer service for better clarity of paperwork I needed to go back as UBER is not cheap. The guy on the phone was extremely helpful and I got approved for one of the cars I chose. He told me the information I needed to bring to the Pleasanton location so that I can take that car home. When I got there, they said the information I brought would not qualify for what they needed. I spent two hours there and left without the car. I went two days later with the documents, they then said I needed to be able to access my billing statements from their computer in that building. The statements my banker sent me (with their business cards) was not good enough. I called everyday and submitted forms online from both my banks (one of them is my job of employment) and spoke with one of the managers. She stated the bank statements didn’t look real and that I needed to be able to access my online banking in person even if I came with the printed version. When my statement finally generated online, I logged in at the computer next to the manager desk and printed my forms proving my statements were real. I spent a lot of money on the rides to go there to leave with no car for a week, only because the manager felt my statement didn’t look real which is ironic considering one of the banks is my job of employment. They approved everything and had me wait 3 hours stating “my car was getting maintenance and cleaning”, two days later I get a notice in my car stating “ oil & maintenance needed” and “low tire pressure.” This experience has been exhausting and I still have to go back.

Well, as a buyer, it all started by having the vehicle that I was looking for. Not just the make, model and year but basic elements and extras that were important to me. Mostly this was a matter of having a larger inventory than most car lots.The rest of the transaction was helped by CarMax having a well organized system to conclude the sale. I had an old trade whereby CarMax offer didn’t match what I wanted and so I took the truck home.

Great experience! No hassle, no pressure, no haggling, just a pleasant car buying experience. Plus they have a great selection of the kind of cooler more special vehicles that a lot of other used dealers don’t have.

I got the car I wanted, Im excited about that, my experience was great and the staff was great.

They gave me what they offered online. It was expected, but was also surprised how easy and honest it was. A small part of me thought that the transaction wouldnt go through because they would say no we cant give you that price and I was ready to take my back, but thankfully that didnt happen, so I was very pleasantly surprised by a company that actually did what they said they would do.

Excellent experience from beginning to end. I received a great offer and it was a painless process. I would recommend CarMax to anyone in the market to buy or sell.

First of all I am a huge fan of Carmax and I have purchased three vehicles earlier in the state of NC,MD and PA since 2017. I recently moved to CA for work and it’s been just three days. I want to first buy a car to facilitate my commute. My first option as always was to get a car from Carmax. I am not sure if the rules have changed, but I was asked to have insurance to test drive the vehicle. This is something new and I have never been asked insurance from Carmax since 2017 to test drive. The lady at the Pleasanton store was completely rude and did not even care to explain so to why I needed an insurance to test drive. She asked me to purchase insurance for a car that I don’t have and even if I could I am still finding apartments in the area. How am I supposed to get an insurance with a hotel address.Finally, even if the rules and terms of test drive has changed within a year it’s the duty of the car max representative to explain the customer in a calm and professional way. The actions of the sales representative at Carmax highly reflect the company’s image to future and existing customers.👍

Working with Trent was one of the most enjoyable and effortless car buying experiences we have had. Although we cant offer five stars for the entire CarMax experience, we can whole-heartedly state that Trent made up for any negatives with his easy-going and friendly demeanor. Trent is truly a five star salesperson and human being.

I have never sold a car before, but I am sure glad I went through carmax! Easy, fast, and super transparent. I walked away confident in the offer they provided me and I was not stuck there waiting the whole day. Overall, it was a very positive experience and I will definitely recommend them to family and friends.

My buying and trade-in experience at CarMax was excellent. Chase (employee) was extremely knowledgeable, patient and helpful. I would recommend CarMax to anyone looking to buy!

Our experience was excellent. We traded in our lease for some remaining equity. The Carmax representative was really helpful. They made process quick and easy, and we received a check in hand minutes after receiving an appraisal. We were really impressed by the speed and ease of the transaction. I would recommend Carmax to anyone buying, or selling their car!Thank you!

I was greeted by a very nice woman who gave me some instructions. The estimator was Damon. We had a great conversation while he looked over my vehicle.The quote was about $2500 under low KBB trade-in estimate for good condition (the vehicle had a couple door dings but otherwise excellent shape).The visit was well worth my time and I did end up selling it CarMax.

I brought my elderly mothers car for an estimate because she is no longer able to drive. Its always a bit of a touchy subject, but CarMax made the process and procedure painless, at least. It took a bit of time - but nothing too horrific or unreasonable - my mother also reads every line of anything that she signs and the business center people were very kind and didnt rush her, at all. All in all - a great experience selling my moms car to CarMax. Thank you.

I sold a car to Carmax. It was a fantastic and hassle free experience. The price offered was competitive and transparent through their website. The staff was helpful and professional. I would use them again in the future.

It’s interesting how once you tell them you want to see other cars other than the one you had selected to test drive first, they change their attitude and act like you’re wasting their time. I want to make sure that I make the right choice and purchase a car that I love and will want to keep for many years. Also false advertising. I found a car on their website. Look really nice online but was horribly old and had a nasty smell inside in person. I left very disappointed.

The whole process was organized. I received a cordial greeting and asked my purpose of coming in today was, and was directed to the business office for my appraisal appt. they told me it will take approx 90mins, it actually took 2 hours when I finally walked out of there. In the interim, the process was easy, my appraisal was honored, and the paperwork was easy. I would do it again. Thank you.

Absolutely Fantastic! I didnt know that Car Selling can be so Streamlined and so StressFREE. I am certainly a CarMax fan from here on out!

Great experience. Gabriel and Ana in the Business Office were great!

The people helping me were very efficient and helpful. They got me in and out with no hassles and or problems. Only critic is that carmax should let buyers know exactly what they need to bring and or have available when coming to buy a car. There should be a check list sent to potential buyers. Luckily for me my friend went through all the problems I would of went through had I not known in advance, not through carmax but him.

Got my approval.over the phone..the sales girl told me about Everything they offered for the vehicle I wanted. I set up my appointment to test drive the car I chose and when I was finished and happy with my choice all I and to do was sign my papers. The whole staff is very friendly and nice always asking if your ok or do you need anything. They handle their customers with care. I will continue to go back to them.foe future purchases

The prices are a bit high, and I HATED that they put a carmax sticker on the back, it was hard to clean off, and may still leave a stain.... the people were VERY nice, but it did take a long time to get everything finished, I had already had the loan approved but that didnt help... And I think the way they ran the credit report made it cost more in the end... love the car though.

Compared to Vroom these guys get 100 stars. Process was lightening fast on the front end to get my offer to sell my car. When I arrived, had to wait a while, but was out of there in about 1.5 hours with check in hand.

Great place to get a car. I was impressed to say the least. Highly recommended!

Only issue I had were the tires on the car had an old manufacture date and were cracking 🤦🏽‍♂️. did not feel safe commuting with those so I had them replaced 🤷🏾‍♂️. Other then that great experience so far.

We had a wonderful experience purchasing from the Pleasanton, CA location. Reggie assisted us and he was excellent. Great customer service. We highly recommend.

Absolutely fantastic service. They assessed my Subaru. Made an offer. The whole process took 2 hours. Very friendly and fast. Will be happy to do business with them again.

Great experience, from the selling portion to the buying portion of a new car. Everyone I spoke with was friendly, understanding and knew what they were doing. Thanks to Adrienne, Michael, Alfred and Stacy.So far it has been a 5 star experience but I havent taken possession of the car yet. Will update if things change. Cheers!

They did what needed to be done ! It took longer than I expected and they had to end up keeping my car to fix it but they checked in with my needs and provided me a loaner vehicle for the meantime. Jenifer is service/maintenance department is wonderful - she’s really dedicated to providing top quality customer service and it showed through each step of the interaction with her. I brought in my car for a couple of things and after I left she noticed something else and added it to the list of repairs. Wow. I had a bunch of questions too and 4 folks helped get them all answered. I couldn’t have had much before of an experience than that. Thanks y’all!!

They offer great prices on buying. Especially reserving a vehicle is definitely a rare service nowadays. They held my car for me a couple times. Thank you everyone at the Dublin/Pleasanton location.

Smooth experience with good use of technology. Maybe one can get slightly more money by selling their car directly but saves the time, effort and risk. We could finish everything within 1.5hrs by walking in on a weekend.

Things are crazy right now in the used car world, so the CarMax location I visited was extremely busy. Even with everything going on though, I was politely greeted the moment I walked in, and helped with my quote process right away. There were a few times that I needed to hang out and be patient, but again, it was clear there was a lot going on. The quote I received was reasonable, and of course, selling to CarMax means I dont have to deal with private parties and DMV - big pluses in my book. Worth $1500 to sell it right away and not deal with the headaches. Thank you CarMax!

I went there for first time and asked some questions, my husband wanted to talk to someone in spanish, we spoke to a young lady her name was Maria, she told me : dont you speak English and I say yes but my husband would feel more comfortable talking in his language, can you help us? And she said we closed in 30 minutes, and asked her can you give us 30 minutes? And she told us: No, I can give you 5 minutes, she told us they closed at 7pm which was a lie, they closed at 9pm. She wasnt even putting any attention to us because ahe was looking at her cellphone saying that she needed to leave because her manager was calling her. I saw her minutes later sitting in her chair chatting with some coworkers laughing.

Sold my car to Carmax - fast, efficient, fair pricing. These guys have it down to a science, and best of all they gave a fair price. I was called a dozen times by other dealerships after doing another car value estimate service, and the places where I brought my car in consistently tried to lowball me. No games here. They met the estimate given on their website.

I brought in my online offer and filled out a simple form. One of the many happy Carmax employees did and inspection/test drive and within an hour I got a bank draft for the exact amount my online offer was for …hooray!

The staff was very courteous and professional and took care of all my needs and rapidly executed the evaluation and sales process despite the fact that the place was busy owing to a concurrent auction. They promised to take care of the DMV paperwork I received a check for the amount before I left. Fastest transaction without the stress or risks.

I loved working with Reggie. After having a horrific car shopping experience prior to connecting with Reggie, it was like a dream. Everything was quick and painless! They even gave me a great offer for my non-running vehicle.

Car is okay. Scheduled test drive and after 40mins drive to here, I was been told I cannot test drive the car since is not a cheap car. Probably my worst experience ever. Will not come to this CarMax ever again.Edited: randomly saw this only review on my profile because I never really leave reviews. But I decided to change from 2 stars to 1 because it just makes me mad. I came there for the Porsche 911 c2 with the scheduled appointment and whoever(I should remember his name), I can tell he doesn’t want me too drive because I look really young or I can’t afford it I guess?? He even asked is your parents with you so I can let you test drive it. Lmao these typical people. They just seemed really unprofessional. I ended up buying a Porsche 911 somewhere else and really happy with it.Pleasanton CARMAX is the one I would never go and for all my friends as well.upgraded from M4 to Porsche 911

Car price was good. Sell person from San Jose was awesome. I didnt like the interaction of manager and sell person at Pleasanton CarMax.

Great place to purchase your car. Easy and quick car buying experience.

Had my car shipped and when it arrived 15 days later than promised, it was damaged and they still tried to sell it to me without telling me. I think it was damaged in transit and they were doing body work on it and that is why it was so late.

I had the most best experience ever. I didnt have to wait very long. It was like I was in and out, very fast service.. best service of a life time..

We went to sell our car. The staff were immensely helpful and knowledgeable. Everyone, from the first person we met, to the inspector, to the business office representative, made our visit easy, efficient, and pleasurable.

Fast and Easy. Staff was all polite and there the only dealership that is actually busy.

Always a comfortable experience with this company, this is where I will do all my vehicle shopping, great staff.

It was a very pleasant experience for me. The Carmax team worked very professionally and all of them were very courteous

Great experience. Smoothest car buying process Ive ever had. Will always look to Carmax first going forward.

Our overall shopping and buying experience was fantastic and easy! Being allowed to shop and test drive on our own took a lot of the stress off, and everyone we dealt with was very personable. The “no haggling” and application process was a breeze. The only thing that was less than ideal was the salesperson we originally saw did not properly place our hold. We ended up with a better car, but if that was THE car, we would have been very upset and disappointed. I loved the added touch of taking by a photo with a big bow on our new car. We definitely recommend CarMax to everyone!

Edit: They filed my registration WRONG....put my middle name instead of first. Now I have to go to the DMV personally. After paying carmax $1000 in filing fees..... very disappointed.Great experience!!! I got the car I chose online (and had shipped to this location for free). I had a wonderful rep named Maria who was super informative about the entire process, was very kind to my Grandfather who came with me and made sure we were never forgotten (They were BUSY). I financed through them and it was an easy process. Kierra helped us finish up our minibooklet of paperwork and kept it light hearted when my Grandfather complained about it! Haha. All in all very happy with my experience here.

This was my first time ever visiting and doing business with CarMax. I came to sell my car based on an online offer that I received from CarMax for my car. Their online offer was higher than what another auto dealer offered for my car so I decided to make an appointment to see if their offer was legit or not.I went to their Pleasanton location and was impressed with what I saw. The facility was spacious, clean, bright, all covid protocols were followed, and the staff were all very friendly and helpful. I was impressed.The process of checking my car was simple and quick and after confirming the condition of my car they quickly issued me a check for the exact offer that they made online. Since this was my first time ever dealing with CarMax, I was prepared to see if they would try to come up with excuses to lower their offer price or nickel and dime me. In fairness, they had made an offer sight unseen, so I was not sure what they would do. But I did fill out their online form as accurately as I could. So to my pleasant surprise, they didnt try to deduct even a penny off their online offer price.I was very impressed with the entire experience of selling my car to CarMax. I will definitely use them again the next time I have a car to sell. Thanks CarMax! You have a new fan.

Wonderful guys, very attentive, ever ready to help

I used CarMax to sell my car. I checked the value of my car on KBB and CarMax, and checked the trade-in value with my new vehicle. CarMax rates were equal, if not better, than the rates provided by the others. The car selling process was very simple as well! It took CarMax about 20 minutes to inspect my vehicle and determine whether the online offer would hold up, and it did! They also completed the Release of Liability form for me. Overall great experience, would definitely work with them again in the future.

I went with my daughter to buy a vehicle and I love the way the whole process works at CarMax. They were never pushy very helpful customer service. I would definitely buy a car there next time I look.

I found my car online then did the financing with a CarMax loan person. Got approved instantly. Changed my mind to a different car, no problem. Redid finance. Again approved instantly at a great rate. Set up delivery and they were there on time. I test drove the car. Did the paperwork in a RV office they brought. Everyone I dealt with was excellent! All in all the easiest car buy of my life and there is a 30 day return policy if needed. CarMax is highly recommended by me.

Outstanding experience, best ever for buying a car, at 79 I have bought many, no hassle, no haggling, no let me talk to my manage. Great price on my trade in, even had a car brought to the location with lower mileage at no cost. After you buy the car take it home and dont like it, you can bring it back. I happened the love the one I bought. This is what I call COUSTOME SEVERICE.

The car is great that we purchased, but its quite a hassle to aquire. I made lots of phone calls to them, they kept saying that the car would be available one day and then it was not. Getting a call back was next to impossible. I thought it would be delivered by a truck but a employee with no car knowledge drove it to us. I would recommend the cars, only if you have a lot of free time on your hands to deal with the purchasing. I also called recently about the gas cap having a lock and not receiving a key. They said theyd get back to me but have not. Luckily I got the cap off but they had no sense of urgency to get back to me.

Very clean and organized. With a friendly & helpful staff.

Car max was awesome. Most simple and painless buying process ever. Will never go to a dealership again.We were able to get a BMW at a fantastic price. Never thought in a million years I’d be driving a BMW but the price was right and affordable.

Selling and buying car is very easy and convenient. The appraisal process was also quick and effortless.

Long wait, however, they worked numbers out in your favor. At least they did for me. Def get the extended full coverage. I did. Only downfall or negative thing is. When you purchase a vehicle its on you to detail the interior. So you are basically cleaning up someone elses filth. Kinda gross.. luckily my interior was pretty clean. Other than that, Like it or not, Carmax is the spot !!! Thats trademarked by me if yall wanna use that. So thats the reason for the 4

After 3 months, the registration papers were not sent DMV! Hopefully will not get any tickets and pulled over!

Chase assisted us. We did not find the vehicle we were looking for, but the service was excellent. Even though we didnt find what we needed we sold our vehicle to you. It was super easy. Thank you Carmax

My experience with the Fremont location is a one.Pleasanton is a five.

Couldnt be any easier. Car was as advertised. We are very happy with this purchase.

Chad helped me with my transaction so the 5 stars is for him. He was very patient and assured I would be as well with the long process. Only mishap was when I test drove the car, one of the hubcaps popped off but they fixed it right away. This is my second time purchasing a car at CarMax and won’t be my last.

CarMax sold my son a pretty nice car today. Thank you CarMax

Doesn’t get much easier and satisfying than this. Each step of the way, from having my car transferred to a location closer to me, the telephone encounters, the test drive, and the employees that helped with my purchase, THANK YOU! Great way to start the New Year!

We completed an instant quote online to sell our car. Went in to business counter they appraised the car to see if it matched up and delivered a check. Easy as that. Great customer service.

Easy purchase from start to finish! Everyone from my first phone contact to the person who led us through signing papers was excellent. They were very customer focused, knowledgeable and friendly. Price of the vehicle was excellent. Would definitely utilize Carmax again!

We had a fantastic experience with CarMax. We were shipped two cars, one from out of state and one from within. We were handled with a professional experience by Darrion and would send anyone his way. It was the experience we didn’t expect but felt like we were cared for and not pressured into anything like at another dealership.

Large selection, but not service. You need to walk the lot (100+ cars) to find something if you didnt check online first.

I sold my car at Carmax. Not only did they give me the best value, but I also received excellent, courteous and prompt service from all the personnel.

If you’re ever considering selling a car between Carmax and Carvana here goes:Carvana was 10 minutes on the website and they showed up four days later and took the car away. Total time was 10 minutes + 30 minutes to pick the car up.Carmax was 10 minutes on the website and over 3 1/2 hours waiting!!!Bovine quadruped excrement!!! 🐂!!

Had a very rough experience!! It took days to get the paperwork done properly. Every time we thought it was correct, they found they forgot something and had to redo the paperwork. They promised home delivery... I ended up having to go pick it up. Not sure if do this again!!! Even the detail on the car wasn’t very good. I do love the car

I scheduled an appointment for a trade-in and the process took a total of 2 hours. On a busy weekend, the staff still moved with purpose and got me in and out of the dealership. We browsed around the lot while my trade-in was being processed and at the end Gabriel assisted me with the final documents.Overall a very positive experience.

Great selection of cars. Had multiple selections of modsl i wanted that weekend. Being able to transport down a model from other city was great.

I had a great experience buying my car here. No pressure. Everyone was extremely nice. They got my car transferred over from another location for my test drive and it was sparkly clean when I went in to try it out. I will definitely shop here again.

I sold my car to CarMax and the process was so easy and hassle free! Everyone was extremely helpful and service minded. I would definitely recommend CarMax to anyone who asks.

Poor customer service. Lady kept quiet the whole time while computer was loading didnt even bother to make eye contact or get to know us. As a first time buyer, very disappointed.

Customer service is bad i called trying to find if i called the right place(lot of stoneridge car dealer ships) found out i was calling rhe wrong place and instead of having any type of professionalism monae just says goodbye and slams the phone down...rude

Great cars for fair prices, best offers and inquiring that you seek at its best in a car dealership.

Easiest car purchase I’ve ever made. Picked the car out on-line, arranged for a test drive and made the purchase. The staff are all very nice and helpful. Highly recommend them. Nestor was our salesperson and did a great job.

CarMax was great.The young man who helped us was friendly and had a great attitude by the way his name is Chase .

Had an awsome experience with Carmax team. Online quote to signing title in person was a very quick and smooth process! Will highly recommend CarMax.

My experience was very satisfying. The sale person was very kind and respectful, givin us suggenstion and advices but keeping our personal space to make a desition. She managed the financial issue very well. Other than that, we purchased a good vehicle with the sense of getting a product that was verified and controled before being for sale.I would substract half of a star as I had to ask for items that would be attached to the car such as the complete spare wheel kit, and the owner manual. I also was given just one remote key fob. Overall, I score my experience as satisfying, and I would recomend this dealer.

I sold my car to car max in Pleasanton. They were amazing! Fast friendly and efficient!

Buying a car was never so easy! The only complaint I have is calling their phones during COVID was a nightmare. I think at one point I was on hold for 2 hrs and then I gave up. But the actual experience with the car was awesome. We had found the car we wanted and Did a test drive. It was easy to purchase and make sure we get the right price. I am very happy with my experience at Carmax

It was good..it was done very professionally.

Excellent customer service. Direct answers. Great communication. No issues.

Great experience all the way around! No pressure at all, dont be afraid to go and check out cars . They will not hound you, like some other car lots do. Tim, our salesman, was fun to work with. We got a fair price for our trade in too! Loving my new, (to me) Ford Fiesta ST! I looked for a while to find this car.

I was happy to get my Dodge Challenger from them especially knowing I was “covered” by their max care warranty if any problems were to happen... But then every problem I had from coolant issues to suspension and alignment their service department never had openings closer than 2 months for my car to be serviced and when I took it to other shops nothing would be under warranty. I was scammed for the max care warranty and highly suggest never getting it or expecting carmax to help you once they’ve overly priced your used car and sold it to you. I am never going to Carmax ever again.

My first experience with Carmax on Capitol Exp was great However, my most recent visit was and still is a disaster, I sold my car and got another, payments way higher, on my way home the Ford Escape I just purchased stalled on me and my daughter at night ti.e, my transmission went out, only had it hours, been in there shop over 2.5 weeks...DISAPPOINTED!!

I doubt I will ever go anywhere else to shop for a car. The staff is very friendly and will go above and beyond to help you find the car that you will be happy in. And I financed my car through CarMax. I actually checked with 3 banks that I have had loans with in the past and was surprised to find out that the interest rate at CarMax is lower than the banks rates. I couldn’t be more pleased with my experience with CarMax. I’d recommend it to anyone who wants a great deal!

In and out in no time at all! Everyone was so pleasant and we got a very good price for our car. Super happy!

It a good place but, for me not enough cars the day I came