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T-Mobile
445 Elizabeth Lake Rd, Pontiac, MI 48341, United States
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T-Mobile
Comments
sh
Review №1

I have been to many T-Mobile stores and have had sub par experience. Not here! LANDYN IS THE BEST! He was beyond helpful in Resolving my issue and spent loads of time assisting me.

De
Review №2

Nathan is great. Has good patients and hospitality. Definitely recommend him when you go to that store on Elizabeth lake !!!

Kl
Review №3

Nathan and Landyn helped me get into my whatsapp. They helped me when others wouldn’t. I’m very happy thank you guys so much!!!

La
Review №4

Landyn and Nathan were the best. They were funny and very helpful.

Su
Review №5

Alonna was amazing ! She answered all my questions & was very patient with me

Yo
Review №6

Alonna was great..Helped me with everything... She knows her stuff...GO SEE ALONNA!!!!

do
Review №7

Got us into two free phones, couldnt be happier. Landyn and Nathan are very patient and helpful.

C
Review №8

Met, and customer serviced by, Mr. Landyn Holder. He was professional, patient, answered; or helped get answers to, all questions, activated my devices and provided tips. Will visit this store again in the future if needed.

Ar
Review №9

Great experience! I haven’t had a new phone in like 5/6 years. They walked me through the process and was there every step of the way!

Zo
Review №10

Katy and Landyn were very helpful with my Sprint account. We had a lot of issues and they were very helpful the store manager was there and very helpful as well thankful for their help

sp
Review №11

Good visit, great help: I needed to restore my old # to my new fone, but 4 some reason, the tmobile app wouldnt dl :(. Great location too, mins from my house!Very HAPPY w/new Galaxy! :)

Wy
Review №12

Best young Ladies in the business. They were courteous, went the extra mile to assist me. Great place!

Iy
Review №13

They are very nice, and polite and patient with people and the place is very clean.

Jo
Review №14

Super service. Knowledgeable, helpful and friendly.Satisfaction is a great feeling to have when you leave a store.

Ma
Review №15

Very cool experience

ph
Review №16

Called for information and the male person was useless and rude. Will go elsewhere for better customer service

No
Review №17

I love this location always friendly and helpful. Nick is a guru when comes to new tech and will always give you the best deals and save you CASH! Very clean establishment cant wait to come back & grab some new gear!

Ro
Review №18

I buying my phone here is the best phone I own

Jo
Review №19

They are very helpful and friendly....they treat you with respect...

Ja
Review №20

If you want friendly helpful service, this place is where you want to go. Nick is awesome! No bs, no hassle, and no high pressure. A refreshing experience from top to bottom.

Lo
Review №21

Reva was an awesome associate to work with. She was very patient with me and made sure I had a clear understanding of my options and answered all of my questions. I am more than happy that she was able to help me with the new phone that I have. I enjoy coming to this location.

Ni
Review №22

Ignorant workers that want no business at all. Came in with the intentions to bio Apple Watch and see if there was some adjustments I can make to my plan. Seem to have an attitude the whole time definitely will not be giving you guys my business.

Tr
Review №23

Very rude people. From the moment I walked in I got nothing but attitude. I left their store and went to a different location and had a great experience which is what I recommend others do as well. Don’t give these people your money.

Ke
Review №24

Always Helpful. Got the Note 9 and they downloaded all my old stuff and put in my sim card and everything. Awesome patient folks there!

Ad
Review №25

I love this Tmobile storeVery nice and helpful people

Al
Review №26

Best customer service Ive ever experienced in my life. Jay and Sam helped me leave my sprint contract and they set me up with a great plan that I could afford. I would recommend this store to all my friends.

Pa
Review №27

This store is the worst t-mobile store Ive ever been to! The so called manager Nick George is the most disrespectful individual representing t-mobile. He claimed he didnt even work for tmobile even tho he had a name tag on and gave me his card with his name on it stating he was a manager at this location. My issue was a simple issue that was fixed instantly when I went to another location in Bloomfield hills off of telegraph in and out within 5 minutes no arguing or being disrespected. I advise anyone that wants to go to this location because its close, to head to another location because they obviously dont take their jobs seriously there! I made a corporate complaint and the problem is being resolved but if you want to be belittled and made out to be the bad guy in a situation this is the store for you. All he had to do is print out a return label for me so I could return my old phone back to the company yet he could not solve this issue. Because he doesnt work for t-mobile? Thanks Nick George hope u get a phone call from corporate headquarters tomorrow. But maybe note since they dont write your checks, since u work for yourself.

Bl
Review №28

Great Customer service! They did not try to just sell me things. They listened and gave me what i need! VERY HAPPY!

Na
Review №29

These guys are very well educated on the promotions and really set me up with a great deal! Cant wait to get my iPhone 7s!!!

Ka
Review №30

MUCH MUCH better service at this location. Best experience with T-Mobile! Got us two Sony Z3s. Pictures are amazing!

Br
Review №31

Transferred all my data no problem. I did not lose anything! transition was seamless!

Je
Review №32

Great place

P.
Review №33

Reva did an excellent job. Great work!

He
Review №34

I cant thank the staff enough for helping me when i needed them most when my phone was acting up. They knew exactly what to do to fix it. I also got the best accessories here for my kids phones.

Sh
Review №35

These two have customer service on lock... They need to train every T-Mobile employee in the area. Highly recommend this location.

yo
Review №36

Very friendly. Explained everything so that i understood! Perfect.G3 is amazing

Eu
Review №37

This is the best phone store Ive ever been to. All the guys there are polite and curteous. Amir was the guy that took care of me there. I explained what I needed, and he helped me, no hassle, no haggle!

EL
Review №38

Went in and got myself the iPhone 6s! They showed me all the new features and made the whole switch very pleasant.

Mi
Review №39

DO NOT COME HERE. Poor customer service at this store cost me 300 bucks and the ability to J.O.D to the replacement Note 7. They dont know what theyre doing!! Save yourself the hassle and go to a corporate store!!!

la
Review №40

Absolutely terrible people that work there they would rather sit around and flirt then do there job. Ive been a customer for over 4 years and I tried to upgrade and I couldnt because they sold me a phone that had scratch in the flash of the camera

Dw
Review №41

They helped me get all my info to my new phone. AWSOME STORE!

Wi
Review №42

Lost my phone twice and both times they made the process as painless as possible!

Ce
Review №43

Just placed a call for pricing of an item, and the representative that answered the phone stated they were busy and he would have to call me back. Call me back?? Who does that?.Will not be doing my business at this location. Customer service at Auburn Hills location is 5 stars. Dont even get them 1 stars, its making me in order to post comment..Sad!!!

ju
Review №44

The guy who took care of me went above and beyond to make sure i was happy. The other store just blew me off.

aa
Review №45

They made my experience super easy and pleasant. Glad I walked into the store!

Ra
Review №46

Helped me with my phone and accessories and also paying my termination with AT&T, lifes good now that im no longer under contract!

Ni
Review №47

This is the best T-Mobile store! I have been to many of them and this is my favorite.

An
Review №48

Brings a new definition to ABOVE AND BEYOND when it comes to customer service.

Ma
Review №49

They explained everything so that it made sense for me. Very Helpful.

Je
Review №50

Great, knowledgeable staff. Always so helpful.

Ca
Review №51

They helped me with EVERYTHING. Best customer service!

Iy
Review №52

Easy Breazy ill never go anywhere but here!

Mi
Review №53

Very helpful staff! Sam is great!!

Ma
Review №54

By far the best experience we have ever had at a T-Mobile store

Mo
Review №55

Staff is very helpful and know their products.

as
Review №56

One of the best experiences i have had at a phone store.

do
Review №57

Went in to pay my bill. They didnt try to sell me anything.

Lu
Review №58

Seamless Transaction. Made life a breeze to upgrade!

Ca
Review №59

Decent phone store when your in a pinch

On
Review №60

The manager made it a breeze to upgrade and transfer ALL my stuff over. AWSOME!

Sa
Review №61

Busy store but i can see why. These guys know what they are doing and the service is great!

Me
Review №62

First... They lost over half of my pictures while transferring data.Second... Lied about a phone being new when it was actually refurbished.

Ti
Review №63

I wouldnt go to another T-Mobile store other than this one! Love this place!!!

Ka
Review №64

YAYYY!!! I love this tmobile store!!! CYA Verizon!

Vi
Review №65

Great customer service superfast data speeds

Jo
Review №66

Chris and Nick were a huge help getting an account set-up and answering all my questions.

Ge
Review №67

Recovered my gmail and yahoo password and transferred all my stuff! Other tmobile stores were not willing to help me.

Vi
Review №68

Bad place they keep your money

Jo
Review №69

Service here is simply Un-beatable!

Wi
Review №70

Switched from Sprint to T-Mobile! Excited for 4G LTE!

Do
Review №71

Efficient service

Da
Review №72

Great as always👍

Ca
Review №73

Opened 4 business lines. This was the only store that knew what they were doing!

Ju
Review №74

Andrew is excellent in customer service!

Sa
Review №75

1000% uneducated and not at all helpful. Unprofessional, rude and uneducated

Ch
Review №76

Went in to jump my phone but was told I couldnt so I decided to do it online myself, not sure if the workers there knew what they are doing.

Ma
Review №77

Went through everything step by step.

Ea
Review №78

The best t-mobile store ever

Br
Review №79

Ask for Nick he was excellent

Al
Review №80

Upgraded and got all my contacts from my broken phone!!

Ch
Review №81

Unprofessional, shady, and not helpful with certain issues at all. Plus, the wait is too long.

Br
Review №82

Jay went above and beyond setting my new phone up

Ma
Review №83

What can I say, Ive been with them for 17 yrs!

Da
Review №84

OHHHH SNAP JUST GOT MY iPhone 6 here!!! :)

Sh
Review №85

Very nice poeple

He
Review №86

Friendly place and real helpful!!!

Ja
Review №87

This place sucks

La
Review №88

Great customer service

Er
Review №89

This places is always saving me money!

Al
Review №90

Great customer service

Az
Review №91

Best customer service

Lu
Review №92

Great service

Ja
Review №93

Very Nice

Al
Review №94

Not a fan of the company

Jo
Review №95

Excellent

Be
Review №96

A1 service!

Da
Review №97

A very poor service they disconnect the service before payday and then I have to wait 1.45 minutes for them to attend me if it happens again I change company

ha
Review №98

Just got the LG G3 !!!

Information
18 Photos
98 Comments
4.2 Rating
  • Address:445 Elizabeth Lake Rd, Pontiac, MI 48341, United States
  • Site:https://t-mobile.com/store-locator/mi/pontiac/elizabeth-lake-rd-n-telegraph?y_source=1_MjA3MjU5Ni03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 248-499-9729
Categories
  • Cell phone store
  • Electronic parts supplier
  • Electronics store
  • Telephone company
Working hours
  • Monday:11AM–6PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:No
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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