I am very displeased by the service my parents received at your business. The estimator refused to return phone calls and emails in a timely manner. Eventually, she chose not to meet with my parents at all when they came to the shop. They felt overlooked because they are elderly. Over the course of seven weeks (!), my parents were told repeatedly that their vehicle could be repaired, so they were constantly waiting to hear when those repairs would start. The estimates changed twice. Because of the prolonged wait, the rental car coverage ran out. Eventually, a technician within the shop walked my parents through their vehicle, which could not, in fact, be repaired. This technician was knowledgeable and very helpful. If that had happened much earlier, this review would be completely different. But, it didnt, so I would discourage anyone from using your shop in the future. The communication between customers, the shop, and the insurance company was terrible, and in the end, my parents were the ones who suffered the most. The accident wasnt even their fault, and it was a terrible experience. But, what happened when their vehicle was in the shop was almost worse.

CARSTAR did a terrific job with my Honda Element after my catalytic converter was stolen. They fixed my key cylinder which had been tampered with and installed a catalytic converter shield for me very quickly. To my surprise, they also cleaned my car! Communication was clear and always very friendly. Many thanks!

Quick work done well.However the accounting department is terrible. Called me up 2 months after the job was finished and asked for more money for the job. When I complained I was told “ this is how we normally do it” . Turns out, they normally just bill your insurance after the job for extra things. Only way I found out was because I was paying out of pocket. So again good work but bad policy.

Car star really went above and beyond! They did an excellent job with the repair work, had wonderful customer service and even cleaned/detailed my car! 10/10 recommend

My car was broken into and front drivers windshield was completely broken out. They were so fast and efficient 4 to 7 weeks faster than anyone else. I will use them again and recommend them to everyone I know.

They did such a great job repairing damages to my car!! They were super nice and really professional!! The best auto body shop ever!! Would 100% recommend to everyone!!

Stephen worked tirelessly to get the parts needed for my car. He called often to keep me updated. I was very impressed with his work ethic.

I got rear ended, and it took forever for the other persons insurance to get things going, but I am so glad that Bob Thomas Carstar was the shop that I got to work with. Customer service was through the roof, and aside from a small miscommunication due to someone being sick, everything was handled in a very timely manner. Stephan in particular was amazing to work with, and always made me feel valued as a customer, even if I wasn’t paying directly.The repair itself was flawless, and matched my current paint perfectly.Side note: The carstar team also got my radio working again after the last repair shop I went to reset the electrical, and set my old stock radio into safe mode (and the previous owners did not write down the needed code to make it work). Very grateful to have music in my car again. Thank you Carstar, happy to work with you.

Really did not expect my experience with a body shop to be so painless. Everyone was extremely helpful, friendly and professional. They communicated with my insurance and the rental company so I really didnt have to do anything. All in all a surprisingly pleasant experience and I wouldnt hesitate to recommend them.

Absolutely, fantastic service. By far, the best auto service experience Ive ever had. Katie and team are phenomenal. I highly recommend.

Absolutely fantastic customer service and communication. Vehicle was done ahead of schedule and looks absolutely perfect after some serious damage. 11/10, would recommend

Friendly, good communication, and high quality repair

I had bumper damage and had CARSTAR complete the work. Not only does my car look like it was fresh off the lot once again, but they completed the work in an earlier timeframe than expected. The employees I had the pleasure of working with also broke down the process and information in a way to help make the entire process understandable. I highly recommend this company.

My car was smashed by a tree during the Labor Day windstorm. The entire trunk/spoiler/and more were badly damaged. My insurance company recommended this shop (which made me nervous), but based on reviews, I decided to go for it. Im very glad I did. Stephen Marshall was absolutely great to work with: hes professional, respectful, and personable as well. He understood the importance of this car to me, and worked with my insurance company to get the work done, and done really well. Communications were timely, accurate, and I couldnt be happier. This is definitely a 5-star business.

Staff was incredibly friendly and helpful and got my car fixed incredibly fast. I’ll definitely be coming back (hopefully not soon though)

I was in an accident which totalled my car. BUT... Before my car was totalled, the staff at Bob Thomas CARStar assisted me in getting the vehicle towed to their shop, took time to call the rental agency and drove me to pick up the rental, and everyone was super friendly and very helpful in walking me through the steps of how to deal with the loss of my car. Thank you to everyone who assisted me in making the situation as pleasant as possible.

We had an EXCELLENT experience at Bob Thomas CarStar recently after being rear-ended. Big shout out to Stephen who took great care in making us feel comfortable and well-supported throughout the entire process, including his efficient dealings with both the car insurance and rental companies. We are very pleased with the body work completed, the service and communication. Thank YOU, Stephen, for A+ customer service!

Recently used Bob Thomas Carstar to fix a dent and some scratches in the front end of my CRV. They were kind, professional, flexible, and fixed my vehicle within the timeframe they provided. They handled all of the insurance and gave me a ride home after dropping the vehicle off. The car looks fantastic after the work they did - looks brand new. Will use them in the future for any of my car related needs.

Carstar was great! Needed a side mirror repaired. Stephen was professional and super pleasant. They also cleaned the entire interior of my car which was a complete mess. Thank you Bob Thomas Carstar!

This shop is phenomenal. They kept me in the loop throughout the repair process. Stephen went above and beyond (shout out to you if you see this! Haha). He went totally out of his way as they noticed some other issues with my car and ordered extra parts + did extra repairs after I gave the go ahead. Top notch service and I saved money in the long run with them already working on my car and doing the extra fixes. I cant recommend this shop enough.

You wouldnt know my car was damaged, its like a new car again, they staff was prompt and they updated me on the process on the way. Thank you.

My car was side swiped and had damage all down one side of it. When the people working at Carstar learned I would be happier if the car wasnt totaled (older car, but low mileage), they worked to replace what was necessary. They put in the effort to polish and paint over the surface damage so that the car wasnt totaled. I appreciate that concern for the customers satisfaction. The repair they did to the body and the paint job looks great.It was also finished sooner than they told me. I was grateful to have it back sooner than I expected. They also did a great job of explaining what they were doing and walking me through the process.

I had damage done to my car when I was in the grocery store. CarStar was fantastic! Courtney and Katie made me feel so much better. Very sweet and knowledgeable. My body work guy was superb. My car is freaking gorgeous again. Thanks CarStar!!!

Pros: the body work is excellent. The cost appears to be fair. Excellent cleaning interior other than the mirror damage.Cons: 1.poor communication. I had asked the contact female Stacy to text me as I have. Robo call blocker on my phone. I made calls to car star over2 weeks but they never texted me. On the day it was to be ready for pickup I again reaffirmed I need a text rather than a call. That was Fri. Now Monday I call again and am told Stacy called me Fri. No text. The car was ready on Fri. I went and picked it up this am.2. My mirror is damaged. It appears perhaps a cleaning chemical got on the mirror and some areas where should be mirror are black. I have not contacted them as yet, however I will do so, as I am not hopeful they will contact me.

Highly recommend. I usually go to the ford dealership for work on my Fusion. My insurance sent me here for an estimate on the heated rear view that was smashed in a hit and run. Their estimate was below my deductible. After the work was quickly done and it looks great, they billed me 20% less than they had quoted because it was a quicker job then estimated. I’m having any body work done with these sensible and professional experts in the future. Plus the customer service was great!

Have used Bob’s car star since the early 2000’s.Great customer service. The work is always exceptional.

I had an excellent experience at Bob Thomas. All of the staff were friendly, professional and knowledgeable. They did a good job of keeping me up to date on the progress of their work on my car.I was especially impressed by the interaction I had with Stephen Marshall. He referenced the company more than once as we. His apparent sense of ownership and pride in the work of the company readily inspired my confidence .

After some dingbat (who took full responsibility) hit my wife who was driving a 2018 Subaru Outback, Bob Thomas Carstar made it all better. The “fixed by” date turned out to be accurate and you could subscribe to email updates to learn of progress on your car. Bob Thomas worked easily/seamlessly w the other drivers insurance. Jeff Smith, on their staff, was super helpful and accurate in his predictions.The end result was superb. Also, I felt completely safe w their Covid-19 precautions during the two times I needed to go to their location. Nobody wants to go to a car repair shop, but Bob Thomas Carstar is the place to go to if you have to!

Great service and Clint was greatCar looks great

Very professional, courteous, and with great communication. Highly recommend.

Stephen at Bob Thomas made this experience so much better than it should have been. He was so communicative and reassuring thoughout the process. He went above and beyond to make sure I had a good experience. There were a few setbacks with the repair and he talked me though all of it. I have my car back and it looks better than it did before. Thank you, Stephen for all your hard work!

Bob Thomas Carstar does an impeccable job. Excellent customer service and excellent work on my vehicle

I have some body work done and Katie was great to deal with. My truck was repaired perfectly and was ahead of schedule.

I worked with Stephen Marshall who was so very Professional and Friendly, communicated well and returned my calls, keeping me up to date.The work was done within 4 days as he said. My car looks better than it did before the damage/collision. The Detail and Paint job are beautiful.Thank you for taking care of my needs and working with my Insurance.

Beyond impressed by the level of service and explaining to me step by step where everything. Was in the insurance process. Monika went above and beyond to ensure I was taken care. I highly recommend them

Had repairs done to my Dodge Magnum back bumper and rear alignment and they did an excellent job! Very polite, professional, and this will now be my go to auto body repair shop! Thanks everyone!

Very clean and professional environment. Repairs were done in a timely manner, even though a historic winter storm came thru. Very pleased with the results

Katie at CarStar was very prompt, kind, professional and knowledgeable, thru the entire process. From our first meeting to when I picked up my vehicle I felt like I was their priority. My insurance sent me to CarStar for a front and rear bumper replacement from some damage done during a snow and ice storm. The repairs are seamless and look amazing. CarStar also went above and beyond and even installed new headlight bulbs I had bought and polished my headlights while they were already off and easy to access. I will continue to use and recommend CarStar. Thank you Katie, Courtney and team for making it easy, enjoyable and stress free.

Ive been going to the location on Sandy Boulevard off and on for years and they ALWAYS do an excellent job. Their work is guaranteed and they have an excellent staff

Very good experience.

Made it super easy to deal with repairing my car after an accident. Couldnt have gone smoother. Everyone I spoke to there was great too. Would absolutely recommend!

Steven was friendly and informative in a difficult time. They did beautiful work.

The service is Great. They took care of all details with my Isurance Co. And the Car rental Co. My car looks brand new like it just rolled off the showroom floor. Body is smooth and the color matches perfectly. From start to finish every step was smooth, professional and timely. I will use them again and recommend thing to my friends & family.

Carstar rep Monica walked us through the process of having our new car restored to pre-accident condition, updating us on the progress several times, and giving us the good news that our car was ready 4 days early!

Bob Thomas Car Star completed work on two of my vehicles. I’ve been very pleased with the estimating process and follow up on my cars progress. On both occasions the completed work was excellent.

CarStar Bob Thomas exceeded my expectations in every way. They were extremely communicative about updates and the service was prompt, clean and very detailed.

From my first conversation through to the time I picked up my car, the people at Bob Thomas were nothing but kind, patient, helpful, and communicative. They worked seamlessly with my insurance, kept me apprised of their progress throughout, and even took care of getting my rental car back to Hertz for me. My car was immaculate inside and out when they were done and all repairs were seamlessly incorporated. This was my second experience with them and they are just outstanding.

I went to this place based on previous reviews and so far I have not been disappointed. I did just get my car back so I have nothing I can report about the repair However from the outside the quality looks good. The customer service staff is really nice. They also let me use a loaner vehicle while my car was being repaired. Lots of pluses for this shop.

I had the most wonderful experience with Bob Thomas CARSTAR. They were super friendly and really easy to work with! The office was super clean and welcoming! My car repair was flawless and they returned my car washed inside and out! I wasn’t expecting the inside to be cleaned (or the outside,really) and when I got in it, it smelled good looked good, and I felt like I was driving away in a brand new car!!! So pleased with my entire experience! 10/10 would recommend!

We got into a fender bender and Bob Thomas Carstar repaired our car to New condition. I am impressed by the whole staff. The desk clerk made the process of paperwork very simple and painless. Randy was our repair guy and the job was more than outstanding and very friendly and accommodating . They kept us posted by phone calls by the progress and when we could pick our car up. The process for dealing with our insurance was absolutely painless and Randy and his staff was very helpful to make it an experience of smooth sailing. I highly recommend then to anyone wanting professional and personable service and experience. We were more than pleased and satisfied. Thank you to all the staff.

We never want to be in a situation where we have to take our cars to an auto body shop. But if something happens to our cars, Bob Thomas Carstar is the only place well go. Our most recent trip there was due to my husbands car getting side swiped by a hit and run driver. Our transaction was smooth, everyone we dealt with was friendly and professional, and they do quality work. My husbands car looks great and it came back to us absolutely spotless, inside and out.

What a great all around experience getting our Bolt repaired at Bob Thomas Carstars. A perfect color match and courteous help. The extra touch up paint for future use was a very thoughtful touch. Would highly recommend them.

They were prompt, communicative through the repair process, and provided excellent customer service. They coordinated with the insurance company to make sure everything was sorted out and when I went to pick up my car it was spotless inside and out. Fantastic quality, would highly recommend them to anyone needing collision repairs.

Had to get our vehicle repaired after an accident. These guys went above and beyond to make sure everything was how it should be. When picking up our vehicle, we experienced a flat. Their employees were early and helped us get checked out and on our way quickly. Quality service 100%.

My car looks good as new! I was able to get in for a quote the day after the accident happened and only had to wait about a week to get in for an appointment. Match that speed with their awesome customer service and constant communication throughout the process. I’m so thankful I chose them and trust them with my car. I’m in awe of how good it came out and would highly recommend.

Great service. Much quicker than the initial time estimate. I felt bad dropping off my car because it was really messy inside and they cleaned it up really well. Didn’t expect that but I’m definitely glad i didn’t have to do it.

Everyone at the shop I interacted with was incredibly helpful, kind and knowledgeable. They made the repair process as painless as a repair process can be, and helped me find ways to lower the cost of the repairs and helped me navigate my questions about insurance coverage. They’re by far the most helpful auto body shop I’ve ever been to. Highly recommend!

Great and fast service. Smooth communication and no delays. Great customer service and treated with kindness.

One the best experiences in getting work done on my car! Beginning the end, the process was painless. Will def use Bob Thomas Carstar again

Excellent service, good communication, finished early. This was my second time for their service and they were recommended by a friend.

Crashed your car? Need a new body shop that will treat you right? I Definitely recommend these guys. Elite towing is the primary towing provider for them and they do an amazing job. All the staff are friendly, they will listen to you and recommend what is best for you and your vehicle.

Restored my MBZ to good as new. Thanks!

Amazing service, very friendly staff, extremely fast service, beautiful detailed car at the end of the appointment. Would highly recommend this place; they’re professional and courteous and very knowledgeable in their expertise of body shops!!! Five stars

Steven was fantastic to deal with as this was our first time at Carstar. Would highly recommend and will be back again. Thank you!!

My experience was great! They made everything really easy and kept me updated on things along the way. They also allowed me to drop off my rental with them to save me a trip!

My car had hidden damage under the hood and front frame from a car accident and Bob Thomas Carstar made sure that my vehicle was safe to drive. They repaired everything that was damaged and even took care of the aesthetics of my car. Their attention to detail and customer service is unmatched. Thank you to all your team.

Recently took my 2010 Highlander in for body work. The service I received was excellent. It started with Karen, who greeted me at the front counter and assisted me with filling out the paper work and then with Katie who provided me with the estimate. Katie then did a great job with keeping inform of how the repairs were going. I feel they did a great job with the repairs and felt the price they charged was very reasonable. In addition, upon picking up my vehicle I discovered they had even done some what of a mini detail on my vehicle. So again, I couldnt have been happier with the service they provided .

Great service and friendly staff. The car repair looks flawless. Recommended.

Awesome friendly customer service!Unfortunately someone ran a red light and hit my Tesla model S. It was a very shocking experience, but Bob Thomas took care of my Tesla and I got it back better than before the crash!

I unfortunately live in an area where vehicular vandalism seems to be a favorite pasttime...This is the third time that I have taken my vehicle to CARSTAR, and as before, I am more than delighted with their consideration, courtesy, efforts, and workmanship on my behalf. For body work, I cannot imagine going elsewhere and trusting others the way I do CARSTAR - thank you for all of your help!

This was my first time ever taking my car into a shop and it was the smoothest process ever, the people there are so friendly and helpful, and they went beyond my expectations on my car, not only did they fix the dent/scratch but they gave my car a makeover, and when I had a schedule conflict with work on when I’d be able to pick my car up and they offered to stay open later just to be able to get me my car, I’m so happy i went to them.

Chris is amazing. I was hit several times over the last few years and he has always taken care of ne. Great work and they always dealt with insurance directly which made it easy for me

The Carstar team made my entire experience smooth from start to finish. Everyone I worked with was helpful and friendly. They kept me informed, took care of working with my insurance company, and fixed my car quickly. My car looks brand new, they even cleaned the inside from top to bottom before I picked it up! I was also able to drop my rental car off with them instead of having to take it to the rental car company, which was really convenient. I will definitely use them in the future for any bodywork needs. Thanks Carstar!

Great Customer Service! I would recommend and use them again. Repair is top quality.

Fantastic shop - they handle everything. Katie at the front desk and Chris on the operations side were great to deal with. Highly recommend them for any work.

Wonderful folks. Made sure everything was right. Very pleased with the results.

My car looked basically brand new after I picked it up! Wonderful service as well I always knew what stage my car was in.

Professional efficient and very friendly staff.

Amazing service my car looks brand new and they went above and beyond for me

Helpful and responsive.

I have had my car fixed a few times at this particular shop and it as been a great experience i would highly recommend this shop to anyone whos in need of any car repairs

Great customer service and excellent repair job thanks carstar

Great people better service. Everything was completed faster then i expected.

Our insurance sent us here, and they handled all the payment so I cant speak much to that. The job seemed to be well done. Parts came in late so our car was in the shop an extra week or so, and no one called us to let us know the progress of that, which was a tad annoying, but overall pretty satisfied as our smashed in bumper looks brand new, and they gave us some extra paint they had left over in our car color in case we needed it for touch ups.

This place is not to be trusted .at all they dont keep there promise

Greatest customer service out there! Thanks Karen and Stephen!!!

I love now my car

Speedy and got it done a little sooner thanks what was scheduled after more work needed to be done

Took my van in after being rear ended. Courtney answered all my questions and made the estimate process easy. Once I brought it in for the actual repair, I got texts every day updating me on findings and progress. When they discovered damage inside, they took care of extending my rental car and called to explain what they had found. It was even done a bit early too. When I picked it up, both the inside and outside were spotless. My friend was just rear ended last week. You can probably guess where I told her to take it.

Used this Carstar location in the past, and they did really good work. They also completed the repair in a timely fashion. Would suggest them for body work.

Katie is always a pleasure to work with on my fleet team.

These folks did a great job fixing my wifes car. Took longer than expected but that was an insurance company problem. Eric Ramirez was absolutely outstanding and went way above the call of duty to help us out. Thank you, Eric.

Great customer service and follow up on vehicle updates!

Very professional people and was done faster than I expected

I personally was helped by Karen and Randy for my collision repairs. There was a few bumps in the road due to the at fault drivers insurance company. However, it had nothing to do with Karen or Randy and they did the best they could to smooth out my experience. My car was also a mess when I dropped it off. But when it was returned to me, they vacuumed and wiped down the interior so well that everyone thought my car was brand new off the lot lol. I hope I dont have another accident, but if I do, I know exactly where to go!! Thanks so much for helping me!!!

The staff goes out of their way to be helpful. If needing a body shop, this is the place to go.

Outstanding service from Bobs Carstar!! My truck looks fantastic!

Oregon Mutual arranged for this company to fix my car. The very first time I was there I asked a someone if one of the bays was where I should park for an estimate. They were extremely rude but ultimately I did get it figured out and got an estimate done. When I later tried to schedule a time to have the car repaired I was first told theyd need to check for parts availability and would call me back. They never did and when I followed up they tried to schedule me two weeks out without ever looking up the car or what was needed. I had a bit of back and forth with another rude person and ultimately told them Id find a different shop. Cant say if the work they perform is any good because they are to rude/incompetent to schedule the repair.

My name is Zach and recently I was involved in a Hit and Run accident in my brand new truck. After getting bad news that the vehicle that hit me wasnt going to be found, I was also told that I had a $300 deductible to pay and in the back of my head was the fact that my vehicle has now depreciated because it has a carax under 15,000 miles. I chose Bob Thomas Carstar hoping that some if not all of my problems would be be handled. My vehicle was painted beautifully, parts were replaced and repaired flawlessly, and the truck was even detailed to look brand new. A few problems arose including one of the headlights replaced started to show signs of condensation on the inside, there was a few small pieces of tape on the truck that I didnt notice when I picked it up and there was no windshield wipers on the truck when I picked it up. Small problems that were overlooked when the truck was going through Final inspection. I called Bob Thomas and talked to Katie who is an amazing, organized woman who will fix all of your problems, later I received a call from Jeff the Owner of Bob Thomas who told me that he was going to do whatever he could to make the fixes easier on me. Jeff organized a rental for me, picked up my vehicle and personally took time out of his day to help me get my car fixed. Upon returning the rental vehicle which went flawlessly thanks to Jeff and his Wife Karen. When I got my truck back not only was every concern of mine taken care of, the truck was cleaned, and damage from another incident from 4 months ago was polished buffed and waxed. The professionalism portrayed by this business, their owners and their high caliber employees is what other businesses should strive for. If I ever have any fixes that need to be taken care of on my other vehicles I will make Bob Thomas my first choice. This is not a company that will treat you like a customer. Bob Thomas carstar employees, Owners Jeff and Karen and the extravagant employees who took care of my vehicle treated me like family, made this hard time easier and I will be recommending them to friends and family for as long as im around. Jeff, Karen, Donnie, Katie and Courtney, thank you for the amazing service your provide and the amount of effort each and every one of you put into my vehicle.Sincerely, Zach

Customer service and quality of work is top notch.