My wife and I loved the customer service at this place. We stopped at two other bike shops and didnt like the inventory or the customer service. Had a great experience at Trek Bicycle, highly recommend! And I love my bike.

Excellent staff; friendly, competent, knowledgeable. The store is situated so you can easily park and get your bike in with ease. They completed my job a few days prior to what they stated. I’ll definitely be using these guys moving forward.

THE BEST EXPERIENCE IVE EVER HAD AT BUKE SHOPE!! Dan at Trek downtown Portland is great. I’ve been cycling for years he not only took the time to answer my “dumb” questions but actually installed accessories I purchased.

Best bike shop EVER. Hands down. Cant thank Justin enough for all of his help both in my bike purchase and then in follow-up things that came up. Over and above, thank you so much.BTW, I could not possibly love my Trek electric bike more. It took me from being a guy thats never really cared at all about biking to someone who really doesnt drive a car anymore unless Im forced to kicking and screaming. This electric bike has given me a Super Power. Im now a power pedaling machine! Cheers, thank you so much.

After visiting a few local Trek stores I arrived at the downtown location. My sales person Dan was very nice and knowledgeable. He recommended a bike that was not even on my radar. Dan recommended this sweet leftover 2020 model SL7 that was on special and I instantly fell in love. The service was excellent. Dan’s beard was on point. Clean, organized and professional. 10 out of 10. I will be back. I LOVE TREK!!

Excellent customer service demonstrated with careful listening and expert guidance on in-stock product selection. Thank you!

Ive been searching for a new mountain bike for the past 2 years now. Ive been on a wait list which unfortunately just got further and further from the date 1st specified, at another location unrelated to this place. My husband had called this place this morning, they had a bike in stock for me and held it till we came in. From the moment we called to the sales process and taking it home, it was a fabulous experience. Very friendly sales rep (Alex), great with my crazy kiddos while we did the buying process, offered stickers to them to keep them occupied. Not a pushy sales rep, but an all around down to earth gentlemen who honestly answered all our questions and then some. I had never been here before, and certainly after today will be back for servicing and accessories. Loved how knowledgeable and friendly the staff we enteracted with were.

Incredible customer service. Everyone was extremely friendly and very helpful. Showed options but didnt push anything. Reserved a bike over the phone and it was ready for pick up the next day. Will definitely go out of my way to visit this location for bike related parts and service.

Im very impressed with staff at this store. On several occasions, theyve taken the time to talk with me on the phone about options for my needs. I love that when I call on the phone, someone answers. A different local Trek store put me through a host of automated menu options, so having a real person answer the phone here was a pleasant surprise. The staff members are extremely courteous and friendly, and go out of their way to be helpful. Blake in the service shop spent time with me on the phone, to try to identify a good bike for my toddler. When I took my own bike in for service, Blake evaluated it on the spot, and only recommended what was needed. I think this store is committed to first-rate customer service. Im grateful and impressed.

The crew at this shop is top notch! Alex is very knowledgeable and gave excellent recommendations to consider when purchasing my new mountain bike. It is slim pickings overall with bikes these days but these guys searched nearby shops and brought a bike from another store for me to try out. Alex, Dan and Rachel shared in my excitement of getting the new bike and even helped load the bike into my car. Highly recommend this shop!

Great place, friendly staff who guided me perfectly and also recommended to check out another store more suited to my needs!

Joe did an exceptional job and offered for me to bring my bike back if anything wasnt working properly. Very professional, very nice guy and my bike looks SICK and rides GREAT!The attitude in their store is a lot different than when it was the Bike Gallery (in the best way), and I completely trust Joe and others to work on my very expensive bikes!Not to mention, the turnaround is pretty exceptional.

As a bike commuter, Ive been going to Trek (Bike Gallery) locations for years for service needs and appreciate always getting prompt attention.

Super cool staff everyone I talked to was super knowledgeable. Had a new tire and tube on fast, no high pressure sales or up selling, price was right. Covid compliance 👍👍Spots on the street are only $0.50 for 15 minutes the big lot up the street is a starting rate of $5🤢🤮🤮

Bought tubes here and had a replacement put in while my bars were re wrapped. Good experience except that it was the 4th try going into the store with no help prior. Today I got a flat and took the replacement tubes out for the tire I just had replaced by them and pumped up the first one I took out, and it had holes in it. Round 2, got the tube all the way in and it wouldnt pump up again. I didnt pinch this tube, so when I took it in, the guy told me I definitely rode on the 1st one I put air into that had holes (coming out of the box), and said the 2nd was put in with a screwdriver (I bought tools from them and got the tire almost completely on without them) I take that as the seam was broken as another defective tube. So when he offered to replace one as it came defective I thought, oh good, but then I purchased 2 extra tubes and he decided to charge me an extra $10 for the 30 seconds it took him to already have put in the tube I needed replaced 🙄 these guys arent all bad, but most of them wont do a job unless they have to, and will charge you extra if they do.

Knowledgeable and very friendly customer service, highly recommend to anyone in market for new bike

Many kudos to Alex, he was super helpful, pleasant and did a great job.

Friendly, efficient, and top-notch work at this shop-- I highly recommend!

I was treated so nice and I love my new bike! They had two on hold for me and told me all about them! Great experience for someone who knows nothing!

Great service- knowledgeable staff. Happy to recommend.

It seems like these folks are never too busy to help. Love this place.

Stopped in after taking a little fall on an electric bike to have things checked out. Staff was very friendly and helpful. Tightened a few screws and checked out the breaks. Will be bringing the bike here for a full inspection/tune-up!

Ordered online and received a call apologizing that some of the items were not available. Quickly sorted it all out and items were delivered to the store the same day. Excellent service! Look forward to visiting again.

The team is so informative, nice, personable, empathetic and remembered me even though Id only come in once before! Theyre also super knowledgeable and helpful with any bike repairs/upgrades. Will absolutely be back.

I had a bit of an issue with a mismatched service charge for a very simple repair. Bike Gallery was really flexible and cool about working it out. I should have asked first before getting angry online about it. Lesson learned. They were great about the situation.

Very pleasant an helpful not pushy...

Our sales person, Dan, was friendly and professional. He asked my son (6) lots of questions to find a bike that he would be happy with and acknowledged and responded to all of his ideas.

Excellent quality customer service, outstanding business with an emphasis on customer care and support. 😏 They gave me a 10% discount even though I had forgotten to mention it until I saw it on their website, actually I had waited so long they could have very easily said no you should have known about it and mentioned it when you made the purchase but they were 🤔actually really cool about it 😎I have gotten all of my bikes worked on ever since I started riding again and the transactions and service has always been good, especially Nate in the service Department, he does a great job and makes extra tweaks and adjustments that in all honesty he doesnt have to do.👍 just got my bike back today and I couldnt be happier, it rides like a champ 🙂

Staff is very helpful and knowledgeable. Im sometimes uncomfortable going into bike stores because sometimes staff can be intimidating and gate-keepy. These guys were super nice and answered all my questions without making me feel stupid. Highly recommend!

Folks at the Bike Gallery helped me purchase my first commuter bike 3-4 years ago. They didnt try to oversell me. It is the perfect bike. I take it for repair every January and completely trust them to overhaul as needed, and dont feel like they overcharge. At all. Always kind, helpful and knowledgable.

I know that all businesses have been hit hard during COVID and well, businesses in DT Portland even harder due to the rioting/violence. SO appreciate Bike Gallery being open, available, and having bikes etc in stock! Even more, EXCEPTIONAL employees! We encountered Russell when we walked in to buy me a bike and DANG, what a super star. SO knowledgeable, so helpful, easy to talk to and not there to try to sell me something I didnt want. (Can we adopt him???) While we were working with Russell, we met Dan. So much fun! We talked hockey till we were blue in the face! He didnt have to spend time with us - but he did! Then came Alex - he found me my awesome pink WaveCel helmet (that he wanted to buy - sorry, Alex! You get the next one! ;) and helped us finish up our transaction (and got us some cool Bike Gallery pint glasses =) The 3 Amigos were THE BEST! What a fantastic experience. I bought a Trek FX3 and every single Amigo shared something valuable about the equipment, riding, etc. I cant say enough about how well they all worked together to represent Bike Gallery in such a genuine and professional way. Oh yah, Nathan The Service Guy (and the other brilliant bike surgeons in the back) helped make adjustments to my bike to insure it fit me to a T! To Justin the Manager: Raises for all!!! Great job running your store. We will recommend you to everyone! Keep up the great work. =)PS: Rode the bike yesterday and I LOVE IT!Megan and Chris S.

Very friendly and helpful staff. They could have just charged for service and Id have to keep coming back but they taught me about my bike as well so I could do minor work myself. Thats a kind of professionalism and shared passion Im surprised to see. Im definitely coming back here for the big work!

I purchased a 2020 trek domane from Bike Gallery now known as trek and when I went in after they became the trek store to have some work done the mechanics knew exactly what to do and are still extremely friendly and helpful

Just price compared some parts, pleasantly surprised that cheaper than Universal.

Great service and friendly, knowledgeable staff. I took my bike in for a deep tune up including the replacement of multiple components and it now rides like new. The staff provided an initial quote that ultimately covered all needed repairs including a few unforeseen issues and the bike was ready when promised. I appreciate that the store has implemented some basic yet well thought out measures to ensure proper social distancing for customers and employees.This is exactly the kind of local business that we should all try to support. Bike Gallery will be my first choice for any cycling needs moving forward.

Alex patiently helped me pick out the right mountain bike to get me started in the sport. He is an experienced rider and used his knowledge to help ME make a good choice, not trying to sell me something more expensive. Russell did the same thing for my best friend and gave honest answers about his personal experience with different features of the bikes my friend was comparing. Nathan, in the service dept, helped solve my problem of a recurring flat tire and gave me advice on how to avoid that issue in the future. I am very happy I listened to him as i had a great, worry free ride, at Post Canyon the next day!!

Service is perfect. Thank you Alex Ortiz for your help! I am really appreciate you, my son enjoyed his bicycle!!!

Super kind staff! Working hard and fast during this high demand time for bikes! Was able to get my bike back quickly and for a great price. Also, they are being very cognizant and cautious for COVID-19 and only letting limited customers in at a time. I appreciate their respect for all, in all aspects of life and bikes!

Fantastic service and great staff- could not be happier!!!

Bike Gallery in Downtown Portland is the best bike shop Ive been to. The staff is friendly, helpful, and professional. I bought a used bike this summer when everything shut down and Bike Gallery has not only provided great service, but also taken the time to answer questions and give tips and advice to someone new to biking like myself.

I have purchased two bikes from the Bike Gallery over the past 5 years. Most recently a new Trek Fuel which is an amazing bike that I put through its paces just this weekend. Despite living 100 miles away, Ive also gone to them for servicing when needed. In all instances the employees I have dealt with have provided fantastic customer service. Its clear to me that the most important thing to the employees at Bike Gallery is for the customer to be happy with their purchase. A bike can be a big investment and they help you throughout the process to ensure youll get a bike that serves your needs. Thanks Bike Gallery!

Ive had great experiences with the Bike Gallery. The COVID pandemic pushed us to (finally) buy bikes for the family. The staff were helpful and knowledgeable and when we brought the bikes in for their free tune-ups they turned them around right away!

This is the 3rd bike I’ve brought in for service. They always fix what it needs (not just saying I needed a deluxe tune up and a hundred parts). It’s like having new bikes putting off my need to upgrade at the moment. They likely won’t like to hear that but they will get my business when I do get my next bikes!

I just bought a bike from The Bike Gallery (Downtown) and had an incredibly positive experience. I had a particular bike I wanted, so they ordered one in for me. To no fault of anyone, it had a warranty issue straight out of the box which was taken care of promptly (it felt like a time warp, this was seriously done in record speed). Even despite the warranty situation, I was out and riding the bike two weeks after placing the order. Through the entire process, the staff was friendly, knowledgable, communicative, and really made me feel like a valued customer. I would recommend the Bike Gallery to anyone who asks.

Really great service...did repairs and made it quick an easy for me.

I deeply regret taking two of my bicycles to this shop for repair. I had never been to this bike store before, and picked them because they had the shortest wait time to get my bikes returned to me, and I had some important rides I didnt want to miss. My gravel bike was brought in for a tune up, and spent $440 on deluxe tune up and drive train clean up. The seat post was not examined, and was stuck in the frame; had to take back to the shop to get unstuck for an additional $40. I also spent $565.99 tuning up my mountain bike; worn out grips were not replaced, had to go to a shop for new grips. My mountain bike was hit in a rear end collision. The shop evaluated the front wheel as damaged. They rebuilt the wheel with a substandard rim (approximately 1/2 the price of the rim of the original front wheel which was a custom astral wheel with wanderlust rim). I would never have agreed to this decision, especially because I am now going to be reimbursed by insurance at much lower amount. When this matter was discussed after the wheel was built, the shop did not take ownership of this decision. Eric Zugor, the acting service manager, refused to offer to refund the difference of the rims, and refused to give me the name of his owner. I found the mechanics friendly and professional, but cant abide by these business practices.

Im very happy with the experience I have had riding the bike I purchased in this store, Thanks to Jake. He provided an amazing customer experience who patiently spent time guiding and teaching me as I was new into Bikes in order to purchase the right bike and all the accessories I needed.I recommend everyone especially people who are new into bikes to go to that store and visit Jake, he really knows a lot and always figures out ways to put all the pieces together to help you get the best bike and accessories you need for the best experience.

Just got off the phone with Nathan, and I must say that it was a very unpleasant conversation for a few reasons.One, he was breathing heavily into the phone; I thought I accidentally dialed a 1-976 number. But, secondly, and most importantly, I was appalled by his unwillingness to assist me with the simplest thing without a fee.I purchased an essentially brand new bike that came from the Bike Gallery, and it only needed MAYBE a one minute adjustment on the gears to make it run more smoothly.So, instead of offering to have me come in and offer excellent customer service, he said he would have to charge me for a minor tune-up!!! What!?!?!?Whether I am the first or second owner shouldnt matter; they still made their money on the sale, and the bike is less than a year old!!! Pennywise and dollar foolish! I will NEVER buy ANYTHING from the Bike Gallery!! Great job, Nathan - you just lost a customer for life! Your manager will be proud!

Excellent service and recommendations for bike, accessories and biking.

Awesome store! Great knowledgeable staff and quality products.

I got to learn HOW to change my back tire on my own as it was being changed. They actually teach you about your bike, not pressure you to buy things! A very low pressure on expected trip. I felt extremely appreciated being in the shop as much as I appreciated the staff. Prices seem very reasonable.

I had the BEST customer service experience working with Alex at the downtown Bike Gallery. My husband and I both purchased bikes from this location on the same day. My husband purchased a Trek dual sport bike and I purchased an Electra Townie, complete with saddle bags. THEN I GOT HOME...my family and I went on a long bike ride and I realized I couldnt keep up with my kids and husband (I guess thats the price you pay for riding a cute Townie vs. a mountain bike). I immediately called the Bike Gallery and spoke with Alex letting him know I made a terrible mistake and wanted to know if there was anything we could do about it. He told me it was no problem at all. He said he would have the Trek bike I had previously looked at in the store built and a rack installed so it would be all ready to go for me when I came back to do the exchange. The exchange was hassle free, Alex swapped out my saddle bags to the new bike and I was off again in a matter of minutes. I would definitely recommend the downtown Bike Gallery location if your in the market for a new bike!

Staff is always extremely helpful and very knowledgeable

Amazing service! I called when my parts were marked delivered by USPS but I did not receive them. They are immediately mailing me new parts. Mason was very very kind over the phone.

Justin the salesperson was very helpful and knowledgeable. I said what I was interested in and he showed me just what I asked about and then he would show me the models that were similar that were on sale and the ones that were a step up in features and models a step down for my consideration. I had a good grasp of what I was getting for my money. Justin knew all of the details and was eager to let me try things and made sure I was fitted to each item...bike and accessories. He even offered to come out and load my bike and accessories into my car. Great tech and sales at Bike Gallery!

This shop has staff that are knowledgeable and enthusiastic. They helped me find a bike quickly made sure when it came in it was the right fit and I was comfortable. They made purchasing a bike a wonderful experience!

Following a bike accident I had, fortunately wearing my helmet, the Bike Gallery replaced my Wavecell helmet. The replacement guarantee is offered by the manufacturer if it is involved in a crash within a year. The Bike Gallery had the exact model shipped from another store location and brought it out to the curb so I didn’t even need to go inside to pick it up.

The staff was very helpful. Ordering and pick up was flawless.

I recently spoke with Alex to help me to identify what sort of bike would be best for me. I found him professional, well informed and objective - he did not try to unnecessarily upsell me to sort of bike beyond my needs. I would definitely recommend working with him!

I bought a quality road bike in April. Six weeks later a hard-to-pin-down creak frustrated my meditative rides with pops and clicks. Nathan, at the downtown store, quickly was able to replicate the creak in the store and then patiently took the bike apart looking for the problem. He eventually found the issue, repaired it, and then went on to make an additional important adjustment. I would not hesitate to buy another high-end bike from Bike Gallery as this excellent experience shows their commitment to customer service. Also, I noted that Nathan sprayed the bike with disinfectant after the repairs to protect against Covid. Outstanding!

These guys were slammed with work and somehow they managed to help me. My entire front wheel including brake-rotor was stolen from my apartment building’s “secure storage”.I am starting a new job in a different industry after being laid off due to Co-vid. I need my bike in good working order to commute daily. With Bike Gallery’s enthusiasm and hustle I got my bike put back together quick. It now hangs proudly in my apartment when Im not riding on it’s new front wheel :)Thanks everyone!Kurt

Awesome service! the gentleman (Roger Wotton) welcomed me in me in was very helpful and patient and was able to answer all my questions! I will definitely be back for any other bike needs I highly recommend the bike gallery in downtown Portland

Great selection of the bikes. We got exactly what we were looking for. The staff is very professional. Highly recommend.

I texted the store during the Covid-19 shutdown about availability of a bike for my daughter. I promptly received a text back saying they had a new one in a box and that they were putting it together right then. It was the day of my daughters birthday party and they put it together in lighting speed. Very nice guys and very quick and easy sale. This is our third bike from Bike Gallery and will definitely return to the Downtown location in the future.

Amazing customer service. I currently have an issue with a shipment that was purchased online. It is the USPS issue and the bike gallery has done everything they can do to correct the problem. It is a pleasure to deal with a company that puts customer service at the top of their list.

Friendly staff, super fast turnaround on repair, awesome recommendation for inexpensive alternatives to parts. It was my first time in, even though Im a long-time bike commuter in Portland. All of the other shops (especially West side) have either closed or are too good/busy to work on daily commuter bikes. I appreciate the friendly service and will certainly return.

Great place to buy bikes - we got a sweet Trek bike for my daughter. Swift transaction with friendly service (thank you Justin) and excellent range of supplies and bikes. This is a great bike shop.

As someone without a car who has to commute to three different jobs during the week, I rely heavily on my bicycle, and its normal functioning. I have gone to the Bike Gallery many times, and the experience is always the same: I arrive feeling incredibly downtrodden and betrayed by whatever issue my bike has thrown at me that day and convinced that I need to invest in an automobile, and the bike gallery always restores my faith in my set of wheels. They are always kind, reassuring, and prompt, often finishing up work on my bike well before their anticipated time frame. They do quality work, are transparent with their prices, and will call you if there are any changes in the previously mentioned plan of care. The shop is staffed with a crew of rad, down to earth people, and even though Im usually frustrated with my bicycle everytime I pay them a visit, I am always so so grateful to be able to go to them.Thanks for helping me through another bike emergency today, guys!! Yall are the best!

Bike Gallery gives great service and has super bike mechanics. We bought a touring bike and included the Velo insurance plan which is highly worth it. I would recommend them highly.

The sales people are good, I was served by one of their managers when I bought a helmet and the experience was great. But I cant say the same about one of their repair guys, white, with very short hair. I met him twice over a period of 3 months or so, both times he acted like he had male-PMS.

Friendly staff, Nice selection, Good deals to be had, Website could be more up to date on current inventory.Went to go look at an old stock Orbea Occam they had on sale. It was listed on there website so I gave them a call to see if it was still available, I wasnt able to get through to them so I just stopped by to take a look unfortunately the bike had sold, Over 2 months ago!?! (Please keep your website a little more up to date) With that said the youngman there showed me the new 2020 version and even offered me $300 off for my troubles. Needless to say I have a new Occam that I got a great deal on and so far its been a fantastic bike.

Awesome shop. Been to a few Bike Gallery shops in the area and they are all superb. They are very knowledgeable. Picked up a new Fuel EX8 today and they were super quick getting me all set up to ride. Definitely will purchase from them again.

Staff is always very knowledgeable and friendly. Theres a wide variety of products and services at various price points to choose from. And even though I know next to nothing about bike maintenance/repair they never make me feel foolish. Ive been coming to the Bike Gallery for about 10 years now and I always have a good experience there every single time. They ROCK!

Bike Gallery is great. We have purchased a few kid bikes there over the years and they always have nice people working there. With things crazy with Covid-19 they had the store set up in a safe manner with great physical distancing. Thanks so much and visit a great bike shop in DT Portland!

Dropped in to purchase a helmet. They seemed to have a nice selection. The sales person was helpful and friendly.

Awesome customer service. The guys that works here are friendly, helpful and will take care of your bike needs.

One of the best shops in town! Quality and affordability.... Super friendly professional staff, beautiful old building put to great use!

Always have had good, friendly service here. There recently during the Covid shutdown and they were practicing social distancing and keeping staff and customers safe.

I had them help me disassemble my Klein bike pull out my pressed in crank bearings then I took my bike home disassembled all my components washed and waxed my frame reassembled all my components then got a new white bicycle seat white handle bar tape had them reassemble the bike n added white cables they did a perfect job now it looks beautiful again thanks for a great job

Super helpful, friendly, and safe. Bike Gallery always comes through. Portland and the greater PDX area are lucky to have them serving the bike community.

Spoke with Justin and one other employee about a complicated return. Justin and his team went above and beyond to make sure I was taken care of. Cant recommend them more. Thanks!

Great customer service. Staff member knowledgeable.

The Bike Gallery is a great bike shop. Their product lines are well chosen and reasonably priced. The sales crew is low pressure and bike smart. The mechanics are excellent and efficient often producing quick turn arounds.

Ive been a customer for many years. The service of my bicycle is consistently top-notch. I dont purchase a lot of bike gear, but when I do, Im very satisfied with their products and selection. I highly recommend Bike Gallery.

Very friendly customer service and knowledgeable staff. Always happy to recommend the bike gallery to others.

What a great bike store! What a selection! And the service is second to none. Got a great deal too.

Best bike shop I found in North America.Exceptionally friendly and well informed staff.Good range of mountain, touring, commuting and electric bikes.Ill be back.

Bike Gallery people have been friendly and helpful. There is never a long wait, even on weekends with social distancing.

Quality work delivered quickly. I really appreciate the service department at your store especially the early morning side entrance. Very convenient to work. I’ve been going here for years.

Love supporting these guys. Quick service. Knowledgable and easy to work with

The staff helped me pick out good lights for my bike and gave me advice about tires. They were helpful and knowledgeable. Ill definitely go there again. The location is really convenient for me, cause its right downtown near the library .

Great service while trying to do everything to keep the staff and patients safe during a pandemic!

Great selection of bike parts at good prices, knowledgeable techs, friendly staff, and fast service gets me on my way. I love the coupon codes I get emailed from here for killer deals!

Great Experience! Third bike I have purchase thru them already. Great customer service, great knowledge and great selection.

Support ur local bike shop! The people are super friendly and helpful. Im very happy with my bike.

Roger and team were impressively knowledgeable. Asked us what we were looking to do. Made suggestions well within budget, did not feel any pressure. Wanted to make sure we were completely satisfied before leaving with a bike(s). Our new bike store with great personnel.

Grateful to have a shop sponsor that is easy to recommend to friends and family. Great deals, quality work, and great bikes!

Friendly-straightforward-helpfulTold me what I needed to know and recommended options.Offered a test ride of a bike I was curious about.Nice!

Customer service is experiencing some growing pains, but because they still work to make it right shows they care.

I got a flat and decided to go in just to try to fill the tube with their free air and go home. I ended up having them swap out the tube and was very grateful for their service. They were super helpful in diagnosing my second flat of the week and suggested a new tire. Although I passed on the new tire, I was especially impressed to see one of their mechanics putting the tire back on with their bare hands in order to try to make extra sure that my old Tire walls didnt pinched the tube.