I had a positive experience. Part of it was what they did *not* do: they didnt try to upsell me to something I didnt want, and they didnt try to steer me to in-stock items during the global supply chain disruption. We ended up working together over a six month period, and I got the bike I wanted. I worked with Bryan who was extremely knowledgeable and helpful. He listened at the front end to my physical needs and use case and steered me to two bikes that were both great choices. Ultimately I purchased a Specialized that rode the most like a bike of all the e-bikes I have tried. When I came to pick it up but realized I needed a rack installed, he said, That takes a little while...but we can try to get it done today. Its going to be raining cats and dogs tomorrow. They got it done, along with the saddle Id brought, that day, and I got a lesson on features before departing. These guys do not operate on a commission, and they get smart, dedicated people, so its a good experience.

This is a fabulous bike store. Transition from road bike to e-bike was hard for me and the customer service with guided rides helped me immensely. Bryan Dean gave me a lot of time, coaching as I tried six e-bikes. The owner and a mechanic I met were equally friendly and encouraging. There was absolutely no pressure to buy, but when I heard a year with no interest I bought a very sweet bike.

Great customer service and friendly crew. I just love my new Levo ❤️, sooooo much fun!!!! Thank you eBike Store.

Had the best experience buying a new tern GSD from Andrew. Answered all of our questions, helped us get totally set up for commuting with our 6 year old son. Super kind and accommodating despite the hot sun blasting down on us the whole time! Thanks!

Phenomenal customer service! Had a small issue with my wifes Creo. The owner of the store drove 45 minutes to my house to pick up the bike, bring it to the store, repair it and then, DROVE IT BACK TO ME. Who does that any more?I wouldnt buy an e-baike from anyone else.Thanks Wake, you guys are amazing!

Great sales team. Great after sales support. I lost a screw on my e-bike that I couldnt track down anywhere, they custom made one for me.

I just bought a Specialized Turbo Creo SL Comp Carbon EVO and couldnt be happier with the bike and the experience! Andrew was fantastic, guiding me through the whole process with a knowledgeable, friendly, and helpful approach. Andrew went the extra mile, setting up the new bike to match the fit of my old one and making sure everything was just right. Thank you!!

Had a wonderfulExperience with Dennis Saturday, helping me through ebikes 101! Taught me lots, took me out for a great test ride and did NOT pressure me to buy!

When I walked into the eBike store I was a complete novice with regards to riding a Onewheel. Bryan assisted me and was amazing! He promised me that before I left I would know how to ride a Onewheel and he was absolutely 100% successful! As a sales VP for the past 21 years I strive to have all of my teams deliver the most exceptional customer service possible. This crew absolutely nailed it 100%! If you are looking to make a purchase on a Onewheel or an E Bike you need to go see these guys. They are legit! I will refer everybody I know to Bryan and the eBike store. Thanks guys! I look forward to shredding on my new Onewheel!

I bought a Onewheel at The eBike Store. The staff, Bryan in particular, was super helpful and spent a decent amount of time showing me how to ride and making sure I was comfortable with my purchase. I have seen the employees do this with their ebike customers as well. This is a great local business to support if youre in the market for a Onewheel or ebike.

Be sure to call ahead and make an appointment, super easy, and will save you some time.Went to buy a one wheel and was given some great basic instruction, and training how to use it as well as advice for how to enjoy the board best, and maintaining it.Highly recommend getting your board here rather than ordering online.

What a great experience! I walked into this shop with very little knowledge about e-bikes and was patiently taught everything I’d ever want to know! I was taken out on several bikes with the owner of the shop as he discussed the differences of models and motors etc. I took two bikes out to demo for a few days each and fell in love! This shop is amazing and you will get great service and walk away with a new level of comfort knowing as much information as you could want. If you are curious about electric bikes, I HIGHLY recommend this little local spot!

Amazing customer service!!! We drove to Portland from Snohomish WA to purchase our Gazelle Electric bikes. So happy we did. The test ride was fun. I hadnt been on a bike in years and we had such a great time trying out the Gazelle bikes we spent weeks researching. For the record, I was faster than the boys. When we got home and took them out on the maiden voyage a day or so later one of our locks wouldnt turn. We contacted EBike Store and Wake came to our home and fixed it for us. He drove 6 hours round trip to make sure the customer, US are happy with our purchase and correct any malfunctions. He did not ask us to bring it back to him as ever other store would have. Many companys dont focus on excellent customer service any longer and the service, communication along with a great attitude from everyone at this store was amazing. We are telling all of our friends and will for years to come. Thank you Wake and all the staff at EBike Store!

I own an e-bike store in Eugene. My partners John and Tom have visited this store and had many positive interactions with the owner Wake. When we first opened Wake was one of our first distributors of quality e-bikes and he has always supplied us with maintenance and warranty parts promptly upon request. He has been there through the years to answer our questions and help us navigate the business world. We are so thankful for his support. Wake follows the rules and can be trusted to act with utter integrity. He is kind, generous, warm, honest and friendly but most importantly he is highly skilled and competent. If I lived in Portland or thereabouts this is the store I would go to hands down. Wake knows e-bikes and deserves your business.

Ive traveled 9000 miles around this country needing to meet this man, Wake, and his staff. And Ive been looking. And finally here in Portland. I travel in an experimental vehicle, a solar Harvester trike micro Recreation vehicle. Yesterday and today I met one of the finest human beings of my life let alone extremely skillful and able to solve complex problems, Wake, the proprietor. Thats saying quite a bit as someone that turn 66 years old in several weeks.

This eBike store is run by one of the best business owners I know. Youd be lucky to be friends with him on top of buying an eBike. Mr. Gregg was well ahead of this recent eBike craze by a decade. I remember when he first told me about these years ago. So, not only is he a great man, but he knows his stuff possibly better than most. Youll be happy you chose him for your next ebike purchase.

My husband and I visited the store today.We got “greeted” by a very unfriendly female because our truck was not parked right.We had a very polite sales person named Sebastian who was able to answer all our questions and to both my husband and I for a test ride. I was getting a proposal for a test bike because my heart was set on a certain color. When I was ready to buy I was told no by some manager/owner (Not in person) that the policy presented to me was not longer in effect. Watch out!! They show off bike colors that they don’t have in stock!!Bought my bike someplace else.

Showed me how to use a Onewheel, and was sold! Really nice, made appt same day, and helped me learn and get going quick!! Me and my friend both picked one up same day!

Made a same-day appointment and was helped out by Brian who was friendly, knowledgeable, and thorough.11/10; Ill be back

I am pleased with the customer service at this shop. Brian was thorough in documenting the work desired and noted my e-bike would be ready by COB July 2. Only July 3 when I intended to pick-up my e-bike, I discovered it was not ready due to a mix-up. Jeff, however, took quick action to have my e-bike ready by 6:00 pm. I was also pleased to see that the suspension seat post had new springs (at my request) at no cost to me. I happily rode my e-bike on July 4 as intended. Many thanks to staff.

Went for a test ride, bought a bike! Bryan was very patient and helpful!

I am so happy with the service I received here. Even though this is an electric bike store, they were happy to take a look at my electric scooter. It is my main source of transportation and I couldn’t find any other store to repair my scooter. I brought it to them to diagnose the problem. A few days later they called back and they completely repaired it and charged a very reasonable price for the repairs. I am so happy. Totally recommend this place. They really know what their doing. I will be coming back here if I need any more repairs on my scooter.

I love my Benno E Boost And these guys are great!

This week I purchased a Gazelle Arroyo C8 HMB from The eBike Store in north Portland. Its a bustling professional shop with knowledgeable and attentive staff. While they carry the top brands youd expect to see, in the hour or so I was there they sold three (Royal Dutch) Gazelles; two Arroyos and one EasyFlow. If youre shopping for an electric bike it would be my suggestion to select an established brand, and not a Johnny come lately importing Chinese bikes. You dont want to be two or three years down the road and need parts or a battery to learn the brand has vanished. Royal Dutch Gazelle has been in business for 125 years and the Royal Dutch nomenclature is conferred VERY selectively by the monarchy. Theyre not going anywhere, and accordingly their bikes have the longest warranty that Ive seen. Wake Gregg and his team have a great reputation and they lived up to it with me.

UPDATE (March 2021) - After a couple years of service (all very good), I purchased a $4k ebike from them and am very happy with it. I was concerned about battery as I put a LOT of miles on it (~200 miles/week), and owner (Wake, I believe) agreed to let me upgrade with a higher wattage battery once it comes in. Here is my previous review a year or two ago...Ive had work on my e-bike here three times. They were professional, knowledgeable, timely and up front with the cost that I thought was very reasonable. I had issues with the rim they repaired that I dont think was as a result of anything they did, it just happened, but regardless, they stood behind their work and took care of the issue without question without any additional cost to me. I did not purchase my E-bike from them, mostly because I was not aware of them, but I will likely get my next one there. Ill be back and I recommend them highly. Thanks!

I bought a Onewheel Pint and even though they had appointments booked back to back they kindly took the time to give me a tutorial on how to ride the Onewheel. I didnt ask, they just offered the tutorial to make sure that I enjoyed my purchase. They are awesome!

I cant say enough good things about the Ebike Store and my experience purchasing my Gazelle Arroyo C8. I was completely new to ebikes and wanted an incentive to bike to work, which I never did with my standard bike because the hills were so off-putting. Robert asked what my needs and preferences were, showed me a few models, gave great instructions, and took me on a test ride through Peninsula Park. When I needed a couple brake adjustments, I just stopped in and they took care of it right then. (I wish I could remember the name of that service employee...he was great!) When I was looking for a particular style basket that they didnt have in stock, they ordered it in for me.My best interaction though was with Bryan when I wanted to see if my dog would tolerate the Buddyride doggy bike seat. Ahead of my visit, he installed the floor model on a the same model bike I have and let me bring my dog into the store to try it out. He gave me tips on installation and let me take my pup on a test ride, which he did amazing on, very much to my surprise (he had failed two bike trailers). I had never heard of the Buddyrider until I saw it in the store, but Im so glad I found it, and so thankful for Bryans help in making it work for my anxious pup so I can take my best friend with me on bike adventures.I LOVE my new bike, and it has gotten me so much more active. An ebike doesnt give as much of a workout as a standard bike, but way more of one than driving my car! Portlanders are fortunate to have such an awesome store right in town.

I gave it 4 because they dont have used anything

E-bikes are fun! My wife and I dropped into this store to check out an e-bike for my mother in law. Robert gave us a tour of his shop and we had a great time! We each ended up riding 3 different bikes. All of them were comfortable, easy to ride, and FAST! The prices, while not cheap, were very reasonable considering you can ride one of these bikes to work every day, beat traffic, and never pay for gas, vehicle maintenance, or parking. Definitely worth the investment in my opinion. If you havent tried riding an e-bike recently, do it! Theyre fun!

Great staff, Sébastien was a pleasure to work with. Great selection of bikes. Highly recommend.

I’ve probably been to almost every single bike shop in Portland over the past year while purchasing a road bike and an e bike. This shop is hands down the best one I’ve encountered. Every employee I’ve worked with was super professional and knowledgeable, and if they didn’t know the answer to something they told me so, and then did the research and followed up with me. I mean they even greeted me as I walked in by name! You’d think I bought a Ferrari from them but I think they just value all of their customers. Check it out.

Can I make monthly payments on a bike if I can’t buy it straight out?

Last week I purchased my first e-bike at the eBike Store. It has been a wonderful experience and if I could give 10 stars they would deserve every single one of those. From the initial phone conversation I had an excellent support from the staff and in particular from the owner Gregg. I knew already what model I wanted to buy and I ordered it via the phone. When I arrived I was greeted by Gregg. The bike was ready, the computer customized with my name on it. Gregg spent 1 hour answering every question I had, explaining every single detail of the bike, how to maintain it, what to watch for, how to ride it (it goes very fast). Then, before the final payment, he let me try it all around Portland (he offered me a map and suggested the best routes to test it on). At my return he tuned the few things I wanted to tweak. All the time he was very helpful and willing to make sure I had the best possible experience with the bike.

The E-bike Store recently converted my bike to an E-bike, and I absolutely love it. I’m a guy in my mid 50’s with no car and a limited budget. For about half of what it costs to buy one of the least expensive new E-bikes on the market, I now have a bike that easily climbs any hill, and makes head winds disappear.I am very impressed with both the quality of the kit I purchased and the way they installed the components needed for my bike. I would have no reservations recommending the E-bike Store if you are considering converting your present bicycle.Today I went grocery shopping with my converted bike. There was a fairly strong head wind on my way home, and the temperature was in the mid 80’s. I made it home quickly with 20 pounds of groceries without breaking a sweat. My E-bike has made living in Portland without a car much easier. I’m definitely a happy customer.

I purchased a new 2015 Focus Aventura S1.0 from The eBike Store a few months ago (summer 2015). First, the recommendation by the folks at The eBike Store to buy this bike was spot on perfect. I absolutely love this bike, without qualifications. Its perfect for my needs, and everyone at the store really took the time to educate me about e-bike technology and advise me of options, without any pressure whatsoever. Second, their after-sale customer service has been top tier. All tune ups and adjustments have been quickly and expertly performed. Third, the eBike Store is located in a great spot, almost immediately off I-5. Super easy to get to, with convenient parking and some good roadway nearby without too much traffic where you can test ride bikes. Fourth, they have a great selection of e-bikes, new and used. They also have super-friendly rental options, with some possibilities for crediting rental fees toward purchase price. Note that The eBike Store is not a huge cycling store with a crazy selection of biking accessories and gear. But there is no better place in the greater Portland area to shop for an e-bike.

Have been in their shop several times for service and repairs on my home made e-converted trike. They are great people to work with. Even though I didnt buy a bike from them. They have taken excellent care of me and been more then fair on price. Always staying at or below estimates. They all love their work and it shows.

Took my Sondors in because it was making weird noises. Nate and the crew did a absolutely amazing job. The noise is gone, my brakes are tuned and the bike is riding great again. Im already thinking of the upgrades Nate suggested and will be taking the bike back there again soon. Thanks!!

Wow! Service/repair shop is great!Jeff and Herbert(?) exceeded my expectations in value, expertise, & time sensitive repair of a throttle problem on a GenZe that other shops were reluctant to tackle. Their communications were clear and respectful of my input (I’m easily intimidated by tech) and my (thin) wallet. Thanks!

The most friendly staff you can find! They taught me how to ride onewheel which allows me to make a purchase decision.

No matter where I live in the world. I will always buy my next e bike at this store. Like old family; they always are kind considerate and open to oddly abled bicycling families. They are hands on advocates for enabling a wide range of electric bikes, scooters and skateboards. They know their stuff because they make it work for everyone!

Though we did not end up purchasing a bike from the eBike Store Wake and his staff were amazingly helpful. It was a shopping experience like none other. Wake answered all of our questions and then took us on a test ride. He was very kind to our 10 year old daughter and even adjusted her handlebars. We live int he neighborhood, and really wanted to support a good neighbor like the eBike store, but had very specific needs when it comes to the type of bike we need at this time. If you are have ever thought about getting an electric bike visit the eBike Store, you wont be disappointed. We felt bad telling Wake we purchased somewhere else, but he was kind and full of grace and seemed to understand our reasons.

Super friendly and knowledgeable. Loved riding the bikes around the neighborhood. A great place to find out all there is to know about these bikes!

What a phenomenal shop and team they have there. I was very impressed with their owner and the time he spent with me answering all my questions.Being a VETERAN it was awesome to see that they hired VETERANS TOO..There is no question this would be the best place to go around Portland for all of your EBIKE needs...

I didnt end up buying a bike from here (bought one from a friend leaving town) but wow, you really cant ask for a better experience from a bike store. Calum/Callem (sp?) helped me out, answered all my questions, took me for a test ride and really talked about what I might need - not just for now but for the future too. I will definitely send people over there thinking about eBikes. It really was an awesome experience through and through because of the team that works there.

Didnt take care of my ebike in any-sort of way and rode it commuting daily for 1000 miles. It needed some love. Brought it into the store got the premium service and holy cow its like brand new. Fixed it up real nice. A+.

Incredible customer service and friendly, knowledgeable people there to spend all the time needed to help you find the perfect bike.No heavy pressure at all!My husband and I are now owners of an e-bike and could not be happier!

These people are wonderful. I have had my Ezee Sprint E bike for almost a year and a half and it has made my 20 mile commute much more enjoyable. That last mile up the ridge makes me smile now. The only days I didnt commute was the ice days. No pressure sales, great products and good service from everyone there. I recommend The E bike store to all who want to buy or try an E bike.

Conscientious service and quality - I bought my bike here about a year ago, a Kalkhoff Tasman Classic, and have used it for commuting to work throughout the year. Ive been very happy with it. However, it developed a problem with the gears slipping intermittently, and needed the hub replaced. Fortunately, this work is being done under warranty from Shimano! I look forward to getting my bike back in a day or two. Its clear that these guys are focused on high quality - both in terms of carrying high-quality e-bikes by brands that will still be around for years to come, and by providing high-quality and conscientious maintenance for the bikes that they sell.

This is certainly a friendly and well informed staff. Im really impressed that they rent bicycle too; possibly something I should have considered before buying.

SUPERB CUSTOMER SERVICE - As my wife has a disability, Wake and his staff went above and beyond to make sure a trike was a good fit for her. I look forward to doing business again with Wake and his staff and highly recommend his products and services to everyone interested in an e-bike!

Hats off to Wakefield and his crew at the eBike Store in North Portland!* They have top quality products and expert staff ready to focus on fun, comfort and safety.* As older customers, they listened to us describe our needs and worked with us to help us understand what we were getting into, and how best to use and maintain the E bikes and batteries.* The owner, Wakefield, and his staff, were fun, patient and courteous -- and there were no pushy sales tactics.* We went back several times for test rides, and carefully considered our purchase before deciding on two electric bikes -- a white Sprint for me and a red Bolt for the husband.* These bikes are already letting us get out more, despite problem knees that had previously grounded us. We still enjoy pedaling, but those pesky hills are no longer a concern.* We are VERY happy customers and can recommend the eBike Store without reservation.

Super friendly staff. Very helpful and answered all of my questions and offered to let my wife take a demo ride of an ebike whenever she would like.

Employee was passive aggressive when I asked if they sold non E-bikes.

Went to e-bike fair near Lloyd Center last year and test rode some e-bikes. Stromer was definitely the best bike. Did some research and found that eBike Store was the only stocking dealer. Last week went on a test ride with Robert, a nice 5 miler and had a wonderful experience. My SO had never been on an E bike but way more experienced and capable rider,Long story short, have purchased 2 ST2s. I can ride with my sweetie!! These guys are great. Love the followup. If you want a Stromer this is the place to buy.

Do your self a favor and shop local. In the long run you will save and you cant parallel the service. Wake is very knowledgeable and a great help. If its a hybrid you want/need look no further! So glad to have a local E-bike store!

Hadnt rode bike in over 50 years was the most exciting ride of my life. Just wonderful had so much freedom now I want to buy one Im a beginer so plus I was not sore the next day looking for a good deal. Great EBikes.

I ride with Robert David Cyders and know his extent of knowledge and expertise as it relates to ebikes and Onewheels. He is a credit to the store and a excellent human being. He is a joy to be around.

I brought in my ebike to get my wheel trued and a spoke replaced with my warranty. One of the workers tells me that it will take one day for the spoke to get replaced and the wheel to get trued but however it took up to four days for them to get the work done. Also, another issue that has been brought to my attention by one of your employees today 09/22/2019 is that the wheel your employee ordered for me on 06/24/2019 is not the correct weight capacity for my size. Which boggles my mind and is a waste of my money $180 that I invested into this wheel.

I had a very good experience dropping $5,300 on an ebike Id been considering for nearly a year. I enjoyed working with Wake, but what what really brought me there from Seattle was the bikes lower price compared to the dealer in Seattle. And it was tax free on top of that. So if youre from WA and are planning on spending major funds on a fine ebike, then youll save significant money here. Yes, youll spend some of the difference on Portlands amazing food and accommodations, but come on, you were going to do that anyway. Count me as one happy customer.

Both owner Gregg and his star employee Chad went well above expectations to make my first electric bike purchase an enjoyable experience. Their concern for customer satisfaction and the fairness that was shown to make me happy makes me look forward to my next visit to the ebike store. Customer relations is what keeps people coming back and Gregg and Chad carried it off like professionals. Thanks again guys

Rented e bikes for a family trip and it was awesome! They were very accommodating. Will return

Purchased a OneWheel from these guys. Been loving it ever since! The customer service was great throughout, with constant updates about the status of my order (at the time there was a 3-4 week wait).One day around Christmas time, randomly I received something in the mail from with eBike Store on the envelope. I opened the mysterious package, only to find out a miniature OneWheel ornament for the tree inside, with a nice handwritten note wishing me happy holidays and following up on my experience with the OneWheel thus far. This put a huge smile on my face.Ive never bought something from a store, and received a handwritten note about it half a year later. Truly great customer service. Cant wait to buy more things from the eBike Store! Maybe an actual bike someday soon :)

These guys where super helpful and got me set up with a new One Wheel, couldnt be happier.

I I am thinking of getting an electric bike but it is a big investment the staff was super cool and very knowalgable they are into what they are selling I learnd a lot there that you just cant get on the web and they showed me run of products never tried to hard sell as I just started this adventure but came away feeling that I could trust this place they are not just selling bikes but fostering a change in transportation will go back when I chose and you can rent one to really see if it fits my next move

This place is a Joke Dont Waist your Time.... All a guy wanted Was a Test Ride & these Jokers tell me it is a Hundred Dollars to rent the bike for the day. I dont have time to rent your bike for a Day their bicycle man. Wish I did, 80-90 hrs a week on the job kinda kills spare time, Sure you know nothin about it pedal boy, I finally get a couple hrs run around Portland Ride a few bikes at a few different Shops and these Clowns want me to pay 100 dollars to ride a E bike. When Every one else will let you do it for NO Charge, Mind you must have a ID & a CC. DO NOT Waist Your Time at this hole in the wall in the ghetto!

Bought an ebike over the black Friday weekend.Nice and knowledgeable people. I got a good price on my new Gazelle turrrrrbo!! When will I have time to go ride enough?!Yeah they are a bit inclinationally challenging for my poverty level world but,I had that dream fever.Went on a brisk a.m. tester and looked at all of the inventory.Verry enjoyable eperiance.Thanks MK

All round great place - staff and product.

Wake and Chad are awesome dudes! They know their stuff and work with some of the top dudes in the ebike industry. Come here. Give them all your monies and join the ebike revolution!

Wake and is staff went beyond normal to make sure I ended up with the bike that was just right for me. I rented before I purchased and happy I did. Rode four bike and ended up with a Specilized Vado 5.0. I love it!I live in West Linn and ride to my office in Lake Oswego over several hills with no problem. Before I had to stay on the flats where traffic was and now I hit the back roads, really I can go where ever I want. You still have to pedal and can adjust the level of resistance to little or close to a normal pedal bike or shut off the power, well thats a little extreme.

Talked to Robert. Starting to shop for 1 bike, was so impressed with the shop and the bikes that well probably buy 2.

I stopped by there today. They didnt have what I was looking for (a conversion kit for a 700c) but Chad spent 15 minutes with me explaining a provider he recommended along with pros and cons of various kits. Id been there once before and spoke briefly with Wake who quickly solved a small problem I was having with an ebike Id bought used from someone else. My experience has been these guys are all about the customers and all about the ebikes.

I dont think it is possible to find a bike store with a more caring staff, or a better choice of bikes. We live in Monterey, CA and scoured eBike stores from home to San Francisco to Portland and chose to buy them from Wakefield. It was the right choice and we are thrilled with our Karlkhoffs.

Left my bike with them on a monday for a rear wheel rebuild, I was told itd take roughly a week for the fix. I get a call that next monday with them informing me that I they were a few more issues with my bike that needed to be addressed. The front and back brakes needed to be replaced, my derailer and a few other things I couldnt remember. I gave the okay on the back brakes but nothing else because I couldnt afford it at the time (for them to replace and adjust the brakes is 25 alone, I was planning on doing the front brakes myself because of this but gave the okay on the back because they were far past due). We talked for a few more minutes and then I was informed my bike would be ready to pick up by friday. Friday comes and I was planning on having my girlfriend pick up the bike for me while I was at work, she called and was told that they wouldnt let the bike leave the store until I gave them the okay to do the front brakes. After I heard this I called and asked if my bike was done, they said yes and were just waiting on the okay for the front brakes, I reinformed them I wasnt willing to pay them for that and had planned to do that myself. I was interrupted halfway through talking and was told to come pick up my bike and was hung up on. The next day I showed up and when I was about to pay was told I owed the full amount for every fix they suggested I add, we went to look at my bike to see what was done and it was in the same exact state that I gave it to them! They had my bike for nearly 2 weeks and did nothing and had told me they had, either the coworkers have horrible communication or they flat out lied to me. I would rate lower than 1 star if possible

They’ve maintained my mail order e-bike in economic and professional manner. I’ll be sure to purchase next bike here!

Awful experience here. DO NOT recommend. The men were rude and pushy and had awful service

This is a great ebike shop! Excellent service and expertise.

Great visit and education. Ill be back.

Update: Feb 2015. Three years and still going great! Thanks ebike store!I purchased a conversion kit from the ebike store in Dec 2011. The conversion was straight forward and the owner (Wake) was amazing to work with with - outstanding service.Ive always been an avid bike rider and commuter but my current commute is a bit long (11 miles each way with some hills) and I dont have access to a shower at work. I was taking mass transit (3 hours + $4.50 a day) and with the ebike, cut my commute time down to 1. 5 hours a day(45 minutes each way) and less then $0.10 in electricity.In the past two years, the conversion has paid for itself several times over.From a service stand point, the motor has required some service, but the eBike store has always provided great service and the the required maintenance is consistent to what I would normally have done to my bike during the same two year period had I not done the conversion.I highly recommend an ebike as an alternative to a car or mass transit. And I highly recommend the ebike store to best meet your needs.Again five star rating for the eBike Store and the great service provided by Wake and his team.

I used to cycle a lot but had an accident and have some metal body parts now. I am not what I used to be but missed cycling. After some research it looked to me that the electric bike technology had arrived to an acceptable level and that it may be a good fit for me. After more research I went to The Ebike Store on Rosa Parks Way. I brought in two of my bikes to see if they could be retrofitted. Chad was helping me and he had me start test riding a progression of bikes. Chad and Tom looked over my bikes to see if they had potential. After a couple of hours of test riding and discussion I decided on the Ezee Forza instead of a retrofit. Chad really helped me figure out what was best for me without being invasive. Tom the mechanic was also very helpful in the retrofit decision.After owning the Forza for about a month I couldnt be happier. It really exceeds my expectations in all ways.After loosing traction in the rain and crashing I took it back in to have them look at it. I had some minor damage that Tom adjusted free of charge. Apparently they do the wrenching for free for a year.So, to wrap up, my experience with The Ebike Store was a very positive experience.

I just had my electric scooter worked on. And they did a bang up job. Very helpful and got right to the problem Thanks

Called with a question...10 seconds into asking it he hung up on me. I called back and received an attitude.

No link to your website, had to find myself. Please update.

Great service!

Good customer service, but a little bit overpriced to have a flat tire fixed