Have a brand new dodge ram, the dust cap came off the clutch fan and destroyed the radiator. When we had it towed to this dealer for service, they improperly diagnosed to favor them not honoring the warranty. Expected huge costs to make repair, and when i had repair performed by an outside agency, who discovered their mistake, they refused to reimburse the costs. This repair should have been entirely covered, with no grief given after their mistake. Poor customer service, dishonest, and very shady. Ill never waste my money on this brand again

Took 2 weeks to fix the radiator on my Viper, but everything good. Much to long of wait, especially since I had an appointment.

I came in needing some maintenance and a couple small repairs. They did a great job and communicated updates often. Definitely be back for additional service needs.

Painless buying process. The staff was very cordial with me. I highly recommend them.

The folks and service are so great at Findlay that I always go back. I wish they would go back to making appointments for service. I waited 2 1/2 hours for an oil change. My timing was bad and I was warned it could be a long wait. Im not sure why they changed their policy for appointments.

The lady at the parts counter clearly hates her job. She had an attitude from the moment I walked in the door. Extremely rude and not helpful. I recommend going elsewhere. I am!

Great experience! Would definitely recommend everyone to buy from them. They werent pushy, listened to what I wanted and helped me get an amazing car! The sales guys have such great personalities and made the whole experience fun!

Love this place! The service guys always take care of my Jeep! Whether its an oil change or something more, I know its in good hands!!!

I had to bring in my jeep for a recall. I made an appointment and arrive 10 minutes early. True to their word they started with me on time. I was very pleased when within 5 minutes of the estimated completion time the work was finished and I was on the road again. The waiting area is very pleasant and the overall appearance and friendly employees are top notch. I am pleased.

Staff was amazing! Great experience. I worked with Austin and the processes could not have been more pleasant. It was simple, easy and strait forward. Best car buying experience I’ve ever had. They gave me a great offer on my trade and I was not expecting that. First time I’ve felt good about buying a car in a long time. I will defiantly go there again when I’m ready for the next.

I own a Dodge ram 2500 Big Horn with the hemi engine, mysteriously the engine took on water while driving on the highway. To make a long story short Findlay Dodge did not want a warranty it or honor the warranty so I had to turn it in on comprehensive insurance, suggested by them. The engine replacement cost me $4,000 out of pocket and I have an extended warranty. Still bitter about this experience, and they werent willing to give me a good deal on a trade in after they replaced the engine. The people are nice and great, but they dont stand behind their product. They kept trying to say I must have swamped the engine. I have never babied a truck like this one in my life, it was not swamped.

Ron St John, has been so awesome with me, through the last 2 years, he is one of the most honest person I know in car sales, he treats me with respect and that is hard to find at any car dealer, especially when you are a women and they like to pull the wool over your eye . You have got a very special man who does right to people and more car lots, should have people like him. I want to also thank Findlay Chrysler for accepting me as a customer, you are wonderful people and I would recommend my friend and family . THANK YOU🙂

I had to get my oil changed and they did an awesome job and it was very quick while I sat in the waiting room drinking coffee.

With the arrival of the TRex I will have bought all 3 Hellcats from here. Great service as well!!!

These guys are great. Not only do they get it right the first time, but then they ALWAYS follow up with a personal phone call to make sure all is good. It was an easy purchasing experience, service with no pressure and nice, friendly people. Couldnt ask for me.

Chris our service advisor helped us with contacting our extended warranty company to get the work needed approved. He also advised us that we needed additional service in the near future and to hold off on the front end alignment until we get those parts replaced. We also experienced a power outage no fault of theirs and with systems down took our information so we could go home. Very satisfied.

This was the first time I had to have a key replaced for my Jeep. I was unsure of the process but Findlay employees walked me thru it and made it easy. Great service, communication and time. Thank you.

Just purchased our 2nd new vehicle purchase from your dealership in the past year, and I must say, we are, very pleased. In particular, I would point out how this purchase was guided by your sales manager Cameron. I found him friendly engaging, alert to our needs, and focused on helping us to meet them. Overall, my wife and I felt confident and comfortable, throughout the entire process. I feel Findlay offers and provides a much greater value. I will strongly recommend your dealership over all other dealerships.I would mention also that Matt, our sales person was very helpful and his delivery was quite good and well personalized to assisting us with understanding our new RAMs features, in particular the technology. I also appreciated that during the vehicle selection and negotiations Matt was included by Cameron, thus a young salesman was able to witness the interactions and negotiations between Cameron, my wife, and me. This is a wonderful way to provide young salespeople a roadmap of experience to adapt and draw from, providing your customers with a shopping and buying experience steeped in the heritage that built the Findlay Auto Group.For the record, Ive been in the automotive/motorsports business activity since the mid-70s (yes, I am quite old). I travel in and out of dealerships across the country on an ongoing basis, and I can say with great confidence, your team does the Findlay Family and their name proud. I will continue to robustly recommend your dealership with confidence!

I had purchased a FOB on Amazon and needed it programmed to my 2013 Ram 2500. The did it and it works great.

Very impressed with Dugan, as he’s quoted a figure that subsequently finalized at a lower price.. very pleased with Findlay Jeep

The service department at Findlay is second to none. Chris R. is always very helpful along with the service manager Brian. The technician Tommy seemed exceptionally knowledgeable and experienced.

Outstanding service after the sale. Service department is very responsive to all service needs. Brian runs a quality service department and is the best service manager I have ever worked with. I am now on my third Ram truck from this dealership and will purchase next one from them in the near future.

The employees at this location were nice enough, but they informed me that Chrysler hasnt made the fuel pump for my Jeep Wrangler in about 10 years so Ill have to find an aftermarket one somewhere. Not very impressive product support.

First time visiting Findley after learning that they service my 2006 Dodge Sprinter 2500 since many Dodge service departments do not. My AC was blowing hot air and they recharged and tested for leaks. All was well and they were very professional about all aspects of the service. Would definitely visit them again.

I love the service, I get from service department. I been going there for years. There my first choice, only choice for my Jeep service. There friendly, fair and very helpful. All around great place to go for your vehicle. 🙂

Very easy to work with and they took care of us. Good trade in $$ allowance as well. Well be back Im sure.

I purchased a 2021 Jeep Cherokee from Ryan St.John! It was the best experience purchasing a vehicle. Ryan got me what I wanted, a fair price, and I left in love my with new Jeep!!’ Ryan is the best ever. I can’t say enough how great it Is to have a salesman that listens and helps you in your car buying experience! Great day today!!!

Great service, My daughter was on a road trip and standed, they where the only dodge dealer in a 100 miles to take car of us.Thanks for being great.

Efficient, friendly and they had all the parts to fix our Ram!! Prrice was reasonable

My Jeep decided to quit working while on a trip. Findlay communicated with me about the problem, but it took them 5 days to figure out the problem. They were extremely nice, but it would have been horrible if I were not at my destination for the week. I feel like it shouldnt have taken so long.

Our salesman Austin Bye did an amazing job gettting the deal done on my wife’s new Jeep. The staff at Findlay went above and beyond to get my wife into her dream car. Thank you everyone

My second RAM purchase from Findlay. Very knowledgeable sales reps and the Sales Manager is tops. Will gladly recommend them to any prospective buyers.

By far the best dealership Ive ever had the pleasure of doing business with. Every aspect of this dealership is top notch and focused on the customer. Their service department is a gem. Its people like Chris Briggs and Brian Pallotta that have the utmost integrity and do whats right. They go above and beyond to take care of their customers, which makes visiting their dealership and service department a true pleasure.

Five stars! We were on the road and they said theyd try to get us in. Not only did they fix it the next day, it turned out to be a simple problem that didnt get blown up into a big bill. THANK YOU!!!

I was close to buying one of the new Grand Cherokees. Very excited!I had been without a vehicle, based on my wife stealing our only car... She went to Western Washington maliciously.I fell in love with the Grand Cherokee and wanted to make immediate arrangements to buy it. So, I was given a 2 hr window to perform a demo ride. That was extended based on my taking care of a few other small matters... I came back later than sooner.No damage to the car whatsoever... Findlay promised to give me a courtesy ride home (Spokane Valley) ... Warren The General Mgr of Findlay... when I asked politely for that ride home... with the most evil look that I have ever seen in someones eyes... said ...Im not your taxi driver! Shaking my head in disbelief, at how a human being could treat another human being with such disregard cut right through to my soul... :(Sitting on a curb between Findlay and a police station, a police officer, came out and asked what was the matter? Because of mitaging health conditions, I had to call 911 for some oxygen and told them the story..All of the EMT personal shook their heads in disbelief. then they called for a cab that took me home.Because of this inhumane attitude, I would not recommend Post Falls to at this time.Epilogue...I’ve learned that people will forget what you said, people will forget what you did, but ***people will never forget the way that you made them feel.”*** *** Maya Angelou.My rating for Findlay on a scale of 1-10; 10 being the best, would be -300.Mr. Mannesseh Elijah ScottSpokane Valley, WA

Does anyone ever actually feel good about the transaction after buying a new car? I have my doubts, but working with Findlay is the closest I’ve come!I had a really great experience with this dealership. My sales associate was wonderful and I will update this with his name as soon as it pops back into my head!I’m really enjoying my new car. I did my research about what I wanted and had a realistic number in mind for what I wanted for my trade. I wouldn’t have any reservations about returning to this dealership in the future or recommending them to a friend.Thanks!

Austin, Cameron, and Sierra really made the process easy. No bs, black and white. Love it!

Shout out to Austin Bye and everyone at Post Falls Findlay. Thanks for all your help. We love our new to us Ford Explorer. I will definitely be back! - Brad Brumbaugh

Great dealership. They are honest and know their stuff

I love this dealer ship. I own a volvo need to have a engine replaced they helped me with every step of the way. This is a wonderful business. An if you have your car serviced in the after noon go have lunch at the moon dollar bistro up the block. They will drive you there. $10.50 for a burger an fries. I refuse to sit in a lobby. So i forever go to Findlay food an great service.

None at all - just a spam email asking me to rate them. Or someone called NICK entered my email address instead of his own - please get a clue.

It was the worst experience I have ever had, they sold me a car, let me take it home then told me that they would have answer from the bank in three day Whether or not we got the loan. Three weeks later they still didnt have an answer for me, so I take the car back, and when I did they promised me they would have an answer for me from the bank, it has been 2 weeks now and they have not tried to call me or my wife once. They are unprofessional, and they lie. They tell you no money down and 300$ a month payments, that was the deal, then they said 500$ down and 390 a month payments. I qould never go to them.

Friendly staff. I came in without an appointment and they were glad to accommodate me. They were friendly, fast and professional. While I waited, the waiting room had snacks and drinks.

Service Manager got me in ASAP 03/09/2021! GREAT service! 5 stars, send this thumbs up to management, didnt know anyone before showing up on Jeep factory recall. Thanks Findlay! Extremely helpful discussing next steps as I came during lunch to resolve my Jeep. Owner acknowledging post this is extra kudos!

Great dealership with great staff! Has a wide selection of inventory and even if they don’t have what you want they’ll find it and bring it in for you. Service department is the best in the region and the parts department is well stocked.

Great service and assistance in our buying of a Jeep Wrangler. Responsive. Nd helpful staff!

Great service. No upselling, just fixing my Jeep right.

WE bought a 2019 Ram Pro Master 3/4ton high top. We are very pleased with our van.

Excellent Service Department. Excellent Service Manager. Excellent communication skills. Particularly their diesel service is excellent as well.

I had had my car in at Silverlake auto twice and they failed to fix the problem. I took it to Findlay and they diagnosed the problem and corrected it, and I haven’t had the problem since.

Excellent service. A great buying experience.

Where do I start... service advisor Dennis IA AMAZING!!! The whole team was a pleasure to work with. I live near downtown Spokane and will gladly make the 45min trip to post falls to have my Gladiator serviced. I needed a MOPAR brake controller installed and the two jeep dealers in Spokane had no idea what I needed. The parts folks over at Findly Jeep had it all under control. I highly recommend the team at post falls.

Jacob Thrasher was professional, transparent, honest, and kind. He went above and beyond for us! Financing and paperwork were done in a short amount of time as well. Very impressed.

Brandon Barber is an absolute rockstar, he went above and beyond to ensure I was able to purchase my new car, even giving me a ride to the dealership. As this was my first car purchase from a dealership, I was clueless as to the process but Brandon took the time to answer all my questions and guide me through the process from start to finish. When I looked at the car, he noticed the windshield had been cracked from cold weather and immediately offered to include that in the paperwork and set me up with an appointment to get it replaced free of charge. Overall my experience with Findlay and with Brandon Barber was excellent and I would certainly recommend him to other car buyers! Thank you Brandon.

Findlay is the best to service your vehicle! They really care about you & your car. My truck is under an extended warranty and was having issues. When I took it in, we found out the water pump, header bolt & exhaust manifold were bad. Dugan was amazing dealing with the warranty company and suppling them with all the documentation they needed. He even got me a rental car while they were working on the approvals from the warranty service. They have fantastic customer service, are honest and provide quality work on your vehicle. I will definitely be back. Thank you Findlay and Dugan for all your work getting my truck up and running like it should.

I was able to order the part I needed from the parts department and had it the next day.

I traveled from California to Athol the actuator in the turbo went out on the way up. I contacted Dayle he had me bring the truck in the next day. They were busy but he squeezed my truck in to get repaired. They shuttled me to and from the car rental place in Coeur D’Alene. These folks get 10 stars from me, once we move up there they will be my dealer of choice.

So so simple! Best choice Ive ever made was buying my first brand new car from Findlay! They were an amazing team and really considerate of my situation and experience at Lithia. I spoke and worked with James and he was very informative and continued to offer us water, coffee, and snacks as we filled out paperwork. Once all the paperwork was signed and I was ready to drive away he got in the car with me and he graciously went over all the features of the car and even helped me set up my phone to connect and helped add in contacts once the phone was set up. I will be using Findlay and recommending them from here on out! THANK YOU FINDLAY!

Really good dealership wish I would have purchased my Jeep through them.

Warren Crandall was great! He went above and beyond to keep me satisfied and meet my needs and requirements! Highly recommend!

Just had some service done on my truck. My Service Advisor (SA) was Chelsea Eicher. She was friendly, professional, and knowledgeable of vehicles. Made me feel confident about my truck’s service. The customer waiting room very comfortable with tables, tv, couches, and an assortment of coffees; very good coffee. SA Eicher kept me informed personally and via text on the truck’s service progress. While waiting, I heard the parts department rep. on the phone helping a customer with a parts issue. I just noted that she took extra time and effort to help the customer. Overall, the customer service at Findlay was outstanding and henceforth, Findlay and SA Eicher will maintain our vehicles.

Last month I went in searching for a Jeep and inquired about trading in my car with Josh. I talked to him once and he gave me little options to proceed. I asked him more questions and got no answers. I reached out to him once more by calling and leaving a message with the person who answered and still never received a call back. I went on to going through a different dealer who worked with me right away. Very disappointed in the way I was treated. Unfortunately will not be sending anyone that direction.

Amazing service, incredible people and cozy lobby. Really, I highly recommend them to anyone. ❤

Everything was great,Denis took me updated and job done on time.III BE BACK.

If youre like me and you care about your vehicle, dont ever take your vehicle to Findlay ! Mine was in the shop for 2 weeks to do some warrantee repairs including electrical and putting 2 new tires up front. Picked up the vehicle and quickly realized not only did they put the new tires on the wrong locations but had flipped the rims being a doolie, putting the ugly face to the outside. Had to come back a second time to find that when putting the new tires in the correct locations they had badly damaged all four new Aluminum wheels!! Evidently very inexperienced worker using the tool incorrectly that takes the tires off the rim. To add insult to injury when I got home I had realized they had scuffed the inside of my door pretty badd so I took a picture of it and sent it to them immediately now theyre requesting that I spend my time and fuel to return the vehicle to show The damage in person and I live 30 minutes away which means there goes another 2 hours of my day and theyre the ones, that caused the issue in the 1st place. Also the inside panel of my door was damaged and now they want to try to fix it rather than replace it.... you cant fix damaged plastic and leather! I am including pics of door and wheels. ( Edit/add on.... After speaking with the manager of the store they sent out a mobile repair to aerosol spray can the inside of my door which is now two tone and you can still see the scratch and now owner is asking me to make yet another trip down so he can look at it because he does not believe the damage was done by them now. He Simply doesnt want to pay the expense of replacing the door panel which is really the only option..)Owning two businesses myself I would never make one of my customers inconvenienced in any way after causing them many problems already. When the new rims come in Ill be down another day without my work truck which will cost me even more money. So if you want your vehicle damaged while being serviced, I recommend taking it to Findlay...I wanted to add to this review after reading Finldays response which I find absolutely humorous. It is a lie to say that the rims have been repaired as the new rims are still at Finley Dodge I have made 2 additional trips to inspect the rims only to find issues and now I am waiting to come back and show the so called fix with the aerosol can spray paint on the inside of my door (when the manager returns from his vacation). As far as the aerosol can paint repair on the inside of a $70000 vehicle is a joke.. And Im certain that whoever wrote the response was not the one doing the work on the vehicle so how does he know the damage wasnt done as I know my vehicle inside and out as it looks like show Room new.. Yes mistakes do happen but its important to own them and get the problem resolved. And by the way the rims in the back were not even supposed to be worked on which kind of shows you attention to detail for lack of should I say and horrible management.

Jeremy Cooper is the best! I traveled from Washington to the Findlay in Post falls Idaho and i have to say that I am very pleased with my experience. Jeremy is the true definition of awesome. He makes you feel like family and makes the car shopping process both quick and efficient. I will be sure to send all my friends and family your way. Findlay has great customer service and is sure to leave you smiling..Thanks again! 😉😊 I absolutely LOVE my new car! 🖤 Hands down the best car dealership Ive ever been to.

Had a great experience with sales a few years ago. At the suggestion of my local mechanic, scheduled some work at Findlay that should have been easy, but it seemed beyond their ability. The frustrating part is the clueless service writers. As a customer, I expect them to be the knowledgeable professional, not treat me like an idiot. Ill have to wait a few years before I try service again.

Bought a car that we saw online. Great service, no pressure, great car. We will be back for vehicles in the future.

Great service. Everyone is friendly.

Took great care of my car in a timely manner.

They always do a good job. The pretty blonde lady at customer service is very knowledgeable and makes things easy for you. I like the texting feature when they find other things that need attention.

I walked into the Findlay showroom on April 5th around 2:00PM looking for a Dodge Durango to tow a travel trailer that I recently acquired. They only had one Durango and it was on their showroom floor.. I asked if I could drive it and the salesman hesitantly said I could if I really wanted to but they would have to move it outside. He also they had a couple others coming in but he didn’t know when and didn’t offer to find out. It was clear that he did not want to help me and he was extremely bothered that I was even there so I left without asking any more questions . He didn’t ask me a single question, didn’t introduce himself, didn’t ask me what I was looking for, nothing! I am a 63 years old single woman..... apparently I don’t fit the demographic for a Findlay customer. I will happily take my business elsewhere and encourage others to do so as well.

Excellent fast service. Always go to findlay

Treated like a friend . Very good service. Great crew

Always great and friendly service dept.

Accurate with wait time and communicated with me as I waited.

Decided to drive out to Post Falls to look at a Toyota that was listed online. We pulled into the parking lot, and everything seemed very quiet. We walked around the lot, and not a single time did we see or hear a salesman come to greet us. We didnt see the car we were looking for outside, so we made our way into the lobby. Upon entering, I was VERY disappointed. We saw all of the salesmen in a corner looking at things on their phones. I walked over to the counter to see if we could talk with a specific salesperson that I had been sent a letter from, but the person at the front desk never looked up from their phone a single time. We waited for several minutes with no contact or interaction all, before my fiance and I finally decided that we would leave. We never were greeted, no one asked if we could find a specific vehicle, nothing. Absolutely no customer service, at all. Incredibly disappointed in the first impression of this car lot.

I went there to get equipment out of a company truck and the staff was very polite and was greeted by four members of the staff asking how my day was.

This place is amazing. Great costumer service. Amazing reps. They treat you like family. its definitely a place to go to get any of your vehicle needs done.

I received a letter from Warren to help us buy a car and he was excellent to deal with. He did not try to push us into a car that we did not want. We purchased a Jeep Compass and love it. It only had 1 key fob and he is helping to get us another one. I would recommend this dealership to anyone for buying a car or truck.

Excellent service dept. Thanks!!

Excellent service and got me financed right out of bankruptcy! Left with a full tank of gas

The people working there were very courteous.

Great service,very happy with our purchase

Proffesional, cputepus, clean and reasoN able rates. EXCELLENT!

They said my coolant reservoir was cracked and thats why Im losing coolant. 100 miles down the road truck is still over hearing. The next dodge I went to In Milwaukee, Oregon said its my thermostat. Then it was my radiator. Now its my head gasket...I paid for their lack of knowledge.

Buying a car here so easy and stress-free I love it

Highly recommend buying a vehicle from here. Awesome people who make you feel like your part of the family. They are not pushy at all.

Excellent. No pressure. Very accommodate. Very reasonable. Just good people.

Excellent customer service in service dept. Didnt try to sell me anything I didnt need. Handled my recall and other problem with light speed!Update! I went back and they killed it helping us into a new Jeep Compass!

We went in with the intent to purchase a new Jeep Gladiator. We were met by James who did a very good job answering our questions and set everything up for the test drive. We had some questions about changing interior colors and went inside. While discussing the issue with James and another employee - both polite and helpful - another person started making rude comments from across the showroom floor. Turns out it was the General Manager who seems to think talking about customers is a good idea. So we left without ordering our new truck.

I appreciate Jeremy Cooper for working with us to get us into the right car at the right price. One of the best car dealership interactions we’ve had. Most of the paperwork was done online ahead of time. Thanks for the great customer service!

I love my new Ram!

Absolutely will not bring our vehicles back here, would not recommend! We brought our diesel in to have the oil and filters changed (3 hour service) a month ago! Their “mechanic” forgot to prime the filters before he tried starting it for 2.5 hours. Told us all about it and then lays out the bill for the damage done and claims they’re not responsible for their own mistake! Our truck has been in there for over a month with no communication and a constant run around about parts when we call in to ask about the progress. That truck is the heart beat of our company and way of life and the staff could honestly care less, we’ve gotten calls on the weekends that our truck was finished, only to find out it was a miscommunication! We are so disappointed, Especially with the damage we have to look forward too after they fix the minimum of they’re own mistakes!! Save yourself the hassle, go somewhere with real mechanics who at the least know how to read an auto repair manual!

Had some Warranty recall work done it was quick and easy not at all what I was expecting it to be

Great service, friendly and fast. Thanks

Got a great deal on my truck and they went above and beyond to get me into the truck

I work here

Ive dealt with multiple car dealerships over the years. 6 months ago I got a wild idea to buy the brand new Jeep Compass Id been wanting, very specifically the bright red with black accents. Findlay had one of the few available in my area. I spoke to all 3 dealerships that did have it trying to get the best deal, and Findlay was AWESOME! Best deal on the car, best price for my trade in, and even though I was willing I didnt even need to put any cash down. Best part was the deal was done entirely by TEXT MESSAGE so I just walked into the dealership, drove it around and signed the papers! In and out in 45 minutes!!!

The sales and finance manager did an amazing job. They helped me find everything i wanted in a vehicle. I greatly appreciate everything you did for me. I highly recommend if looking into buying a car!