I had a really good experience at this store. I had a complicated situation where my phone was stolen, and they were nothing but helpful and informative. I want to seriously thank the employee Ava and the gentleman who was there that was training new hires. ( I forget his name ) but they bent over backwards trying to help me get a replacement phone and I really appreciate their help. Employees were delightful, professional, and knowledgeable. Both of them need promotions.

AT&T was great. The staff was knowledgeable and quick to help get you up and running with a cellphone from their store or an unlocked phone like my Ulefone 13 rugged phone. They have a large selection of phones and accessories in store. AT&T in Radcliff is a great place to go for your cellular needs.

I had the best experience at the radcliff att store. Glory is an amazing manager,keeps an extremely clean, well maintained store. she’s also incredibly informative about anything I needed to know! I will definitely be back and tell people to go see glory :)

Turned in my phone the other day to get a upgrade and they said that they would reset my phone. not thinking about some of my passwords being in my notes i had over 1000$ stolen from my account. It was the only possible way I could have had any of my accounts hacked because my only authenticator to get into the accounts was on that phone (through an app) unless reset through a texts from me which I never got.

Excellent customer service. Glory helped me tremendously and even helped me save more on my monthly bill. I did not have to wait very long. All my issues were solved and my questions answered very professionally. I highly recommend this AT&T location. Thank you for a pleasant experience.

Glory is extremely professional and has great customer service, she took time to help me set up my new flip phone that was sent to me free from ATT!

Almost a year ago they never recorded my two iPhone trade ins. I’ve been struggling with them to get this resolved and for the first 7 months they would manually adjust it. The new manger, Glory, just tells me to take my business elsewhere because I kept calling after weeks of no response or even acknowledgement that they were working on it just nothing!! I’d gladly go elsewhere but since this store is not an actual ATT store I’m stuck. Att has investigated and told me I must deal directly with them because they are not an actual ATT store just a resale shop. My advice is DO NOT go here go to an actual ATT store because then you won’t get stuck. I feel sick about the whole situation and can’t believe this is happening but I will not give up one of my trade ins was only 1 model old at the time :( … Do better Radcliff resale shop, do better :(

Excellent service! Made feel at home. Excellent knowledge of products. She was very personable. I will return because of service I received. Thank you!!

I’m making this review because I really appreciate the AT&T store in Radcliff especially Glory. Every time I come in no matter if they’re short staffed and have customers from wall to wall, I know I’ll be taking care of.

Service at the Radcliff store was exceptional. Assisted me with getting my son his phone and I was so helpful.

Manager Duna helped me set up my new phone and she was very helpful!

Glory, thank you for the awesome experience and your patience. Highly recommend!!

Glory was an excellent help! She answered ALL of my questions and stayed and helped me with the entire process!!!

I have had a very good experience with the sales agent. Her name is Glory. I will tell my friends and family.

Like many others in the store that day, waited over 1.5 hours for service. Phone number isn’t listed correctly in google search. One employee working by herself- understand that people call out sick however as a manager, Someone should have come to help!

Glory made sure I new how to use my device and how much my bill would be from here on out! Great customer service!

Glory was very helpful and walked me through the entire process patiently!

I left my phone there for about an hour to get a new protector I never put it on I went and picked it up they act like it was done I had the protectors they just didnt put them on I had two of them in a package that I had bought and ordered and they were still there in the little cracks are still in the phone protector

While the bAck of the company cant seem to ship a tablet properly and is full of baffoons. Jordan is a beacon of hope in a company drowning in its own bath tub. She and all the other staff I have encountered at the Radcliff store are truly amazing And helpful and 10000000000000000% deserve raises for the service they do saving the face of an otherwise mediocre company at best. Moral of the story: If your with ATT see Jordan

My son and I went into the store last night to upgrade our Samsung phones. Glory was the sales representative who assisted us in our choice and she patiently helped us transfer our information from old phones to new. She looked at my account and explained other plans so I could make knowledgeable choices. She was very helpful and we had a pleasant experience.

This store was amazing especially glory. She spent over an hour with us building a bundle, patiently explaining our options and what each one meant for our specific family needs. Absolutely wonderful customer service, so grateful. Completely recommend this store and agent Glory.

We showed up at 6 pm due to waiting 2 hours at the Elizabethtown store to upgrade two phones and the door was locked. The one employee who was in there said they were closing because there was only1 person working and no one was waiting. She wasn’t even wanting to come to the door or let us in to upgrade. Mind you the store closed at 7. When we left, she went back to her desk and sat down and continued to work on the computer. Unprofessional. We will never go back.

Customer Service was polite and resolving my issue and always informing the customer of all discounts.

I had never visited this AT&T store before but had heard positive comments about the service. WOW! The commenters were right. Jordyn was phenomenal. She enabled and empowered us to choose new phones and update our plan. She was very knowledgeable, but also able to explain things clearly to us. She checked several plans to see which would be the best fit. She put our phones in our new cases and thoroughly explained how to transfer our important data to our new phone. She made us feel valued and made a visit we were dreading into a great time! Excellent employee with wonderful customer service skills.

Jordan w. helped us upgrade our plan and to a new iPhone! She was informative and patient . On a Sunday she was the only worker and greeted each customer as they came in.

Great and friendly staff, clean and organized store, and easy to find.

These are the people to see when you really need help with your service or phone.

So very helpful

Rates are a bit high for the service Im getting

Your agent was very helpful and polite she was fantastic id recommend this store to everyone

Glory was awesome! She deserves a RAISE!!!

Went in to this store to upgrade or buy two new phones. And i was treated poorly by the service person she was rude and unfriendly and very condescending.

Customer service person was very rude unfriendly. How are you going to treat customers who are looking to upgrade or buy a new phone this way.

Still having problems with Phone s!

Broke phone screen so we took the phone here to retrieve anything and put on new phone (both androids). Lady said it could not be done even though most of the data was in the cloud. She said it was lost since the phone screen was unusable. She told us to go to Walmart. Data was 100% retrievable, had to get help from a family member to log into the cloud and restore, that was all that needed to be done.

Great store! Always helpful and willing to go the extra mile. My husband and I end up in store too much and they are always friendly and helpful. Jon is one of the best. We always work with him. Tried switching to T-mobile when we felt our bill was too high, lets just say we wont be leaving AT&T anytime soon!!

Great service. Tim was helpful, courteous and very knowledgeable. Helpful without being pushy, made suggestions but let me make my own decision. Im very happy with my new phone and tablet. Thanks for a pleasant experience at the phone store.

Great customer service and in and out of store promptly.

We came to AT&T with lots of questions and Jon was so helpful and patient with us! We will start coming here instead of Etown! There was not near the wait like we would have had there! He was able to get us a great deal to switch over from Sprint, lower our bills, and get us better service!

Too long a line with nobody to help a customer.

Very friendly staff. I was greeted immediately and had all my issues taken care of quickly. Handled a very awkward situation gracefully and without making a big deal out of things. One of the best experiences Ive had at a cell phone store.

Jonathan was fantastic. He made sure I understood my phone bill and how to use the ATT app before I stepped foot out of the door. I will definitely send people to him.

You can call repeatedly, and either get the phone ringing or getting a busy signal. Funny that a phone store wont answer their phones.

Worked with Dylan today and he was beyond friendly and helpful. Was able to resolve my issue and even get the right people on the phone to fix things and was able to even talk to me about new plans and internet packages and didn’t pressure me at all. Definitely should go here if you need help with your ATT account or need new service.

Kristen was very knowledgeable and professional. Answered every question asked and performed every task in a timely manner. Very pleased with my experience!

I get service half the places I go. Lost service and GPS in GA. Everybody said Verizon works fine here. It was scary after dark . I had trouble finding our way to interstate without GPS.

Had my first experience with AT&T about two weeks ago, and I must say it was the best experience Ive had with a cellphone company. The radcliff store is amazing, and David was a blast to work with. He was very patient, answered all my questions, and did everything he could to find us the best deals, not to mention the free comedic relief he provided the entire time. My boyfriend and I left the store with two smartphones and two watches for a pretty sweet deal and I have no complaints about any of the products thus far! I also appreciate that David has been helpful, day or night, with any questions we have had, even after our purchase. My experience was a hilarious one, and I would recommend for anyone to check out the Radcliff AT&T store if youre considering making a switch!

I had an Wonderful experience here. Definitely recommend going to see Duna for help

Great store, very helpful. Would recommend..

Had trouble with getting my credit for my trade in phones; was given the total run around through the switch dept. And was told they COULD NOT honor the trade ins, but when I went into the Radcliff store, the manager, Jacob, took care of the issue immediately and was instantly given a credit of over $250 to my account...all this in less than 30 MINS!!!THAT WAS THE BEST INTERACTION/TRANSACTION SINCE I CAME TO AT&T.

Was the best service I have ever had at any Store. David w was very helpful and polite. Would recommend to visit his store.

Hands down the best experience I have ever had with any phone carrier. Jon was and is an amazing representative. sticking to AT&T for the amazing customer service and great people they have working for them.

Everyone was very friendly from the time we walked in the door. They were very knowledgeable about their products and what they were selling. They worked diligently to get us what we asked for!

I had a wonderful experience and Duna and Tyler went above and beyond to help me. i will be telling all my family and friends to come see them.

Excellent service. Jacob and his team took great care of us and saved us money. Verizon can suck it.

They dont seem to know anything everytime i have went in this store it is no idea on that question we can send you to the corporate store in etown, once we did go over there only to be told we are not a corporate store.

Ive had great customer service every time I go into this store. The reps are extremely friendly and try to find ways to save me money every time I go into the store. Ive also realized that its not as busy as some of the other at&t stores because its not a corporate store. Its actually privately owned by a local lady.The only problem with them being a privately owned at&t is that they cant do some of the things that the corporate stores can do such as access internet and tv accounts. Thats like the only complaint I have, but other than that, Id definitely recommend this AT&T to my friends.

Kyle was very helpful and knew how to help with my cell phone needs. Very friendly. I always go to this location.

Walked in to upgrade my phone, manager on site had a terrible attitude to start with. When i told him i wanted to upgrade my phone, he just rolled his eyes, scoffed and asked what i wanted. When i stated what i wanted, he continued to have a negative attitude. No smiling, made me feel unwanted at the store.I wanted to pay with cash and he told me i had to pay with card to pay off my old phone. No big deal, i could not upgrade at that moment because all the money i had at the time was cash.After dealing with the negative attitude, i decided to go to the elizabethtown location, where i was greeted with a smile, and the sales person was much more welcoming. I purchases a brand new iphone x max with accessories and paid cash there for it all, including the cost to pay off my old phone, which the radcliff location said i could not.The radcliff location is full of depressed salesmanship, staff members just sitting around doing nothing, and bad attitudes. Stay away.Side noteNotice all the “duna was the best” comments on here are from people that only have 1 review? They boost their own online ratings as well.

Dylan has been absolutely amazing. Helped me switch from an Galaxy Note 5 to an iPhone 8 + an a new iWatch instead of a new Fitbit! He answered all my questions and didn’t rush me and has completely made sure I was completely satisfied before leaving! Thanks will let others know about my experience and will be back!!!!!

Most unenthusiastic associate Ive ever encountered. I just popped in to ask about my warranty, Im terrible with all of this stuff so I just wanted to see what I needed to do to get a new phone. She didnt have an answer to any questions and basically just gave the number to call. No biggie. She looked at my account and gave me a way to possibly increase data and save money. A male associate came up into the conversation. When I asked if it would change anything about our plan, like reset anything he said, well were not getting anything out of helping you with this if thats what youre asking. Um no...I wasnt. We got out of there as quickly as we could.Do yourself a favor and go to the Elizabethtown location. Theyre awesome and patient...its usually busy but theres a reason for that. This Radcliff location is never busy...

The team at the AT&T store in Radcliff was very helpful. From advising on pre-ordering the Note 9 to getting them set up, they got us going quick.

The experience was quick, simple and precise. The store manager Duna had a pleasant attitude

I really enjoy going to their store always great customer service always have the answers if they dont have the answers they call and find out that is my kind of customer service I love AT&T

I ran into a serious bind with my iPhone and the support was phenomenal. Jon went out of his way to help us select the right rate plan for our budget and help pick out the right phones; would definitely recommend this store to a friend!

The lady that helped me. Knew everything I asked her I was very impressed. Her name was Sandy

Great experience. Cool guys. Jacob the manager is awesome.

I am very impressed with the Radcliff store, I went to the Etown store first and was ignored. When I finally got someone to speak to me, they could not answer my questions and appeared bothered they even had to work. I took my business to the Radcliff store and would recommend anyone who needs excellent customer service to do the same. !!! Do not use the Etown Office !!!!

Had the best customer service from Duna. Will definitely be back.

The store service was excellent. Everyone wore a smile and made me feel welcome. They fishined up helping other customers and got to me in no time. I was in and out and completely satisfied with the service given by the AT&T center in Radcliff Ky. Also the DTv installation was also quick and has had me vet happy. Installation was day after the registration to AT&T, very quick and Im not foresure the man names who installed it, but he was absolutely great. Overall I was very happy with service and would recommend to anyone..!!

We just switched from T-Mobile, it was pretty easy and Rachel took good care of us, making sure that we stayed on budget and we are happy to finally have service at our house.

The customer service at this stories bad. Do you not train your employees to greet customers as they enter the building. Also if you are waiting the employees should recognize you and let you no they will be with you shortly. If it wasnt for the customer they would not have a job.

Best place to buy your next phone and tablet.... Kris and Tim made me feel like family, Ill take all my business here for now on:)

Kyle and the manager Kris did a great job of taking care of my father-in-law when I could not be there. He is not a very text savy person and he said they were great to work with.

First time I went there I waited in line and once I got to the rep not friendly and rude. Today 7/31/16 my Dad went in to drop off my payment and the said they only take cash or credit card. Thats new Ive used my check before for payments ! So my Dad had to travel to Etown ! The one in Etown & Valley Station are the best stores ! Be sure you go there first or call it in !

Im extremely happy with the customer service I received while at the Radcliff AT&T today... They are a busy store but its worth the wait, Ill choose them over the stuck up store in Etown. The manager is very helpful and helped me save money and Ill be coming back with friends. I live in Etown and this is my new AT&T store for my family!!!!

Josh at at&t store in radcliff ky was wonderful set our phones was very helpful and helped us set our phones to our car

I signed up with this AT&T store in June. I was told that my Military Discount would be applied. But it might take 1-2 billing cycles to get it to apply. Well... the guy never entered my discount. I go to the store where I live now (Omaha NE) and they tell me that my discount was never put into the system. They immediately apply it, but tell me to call customer service to have them retroactively credit my account for my discount (as it is not not going to apply to my bill for another 2 billing cycles.... 7 MONTHS after starting service with them). I call Customer Service. They tell me that there is No Way to give a credit to my bill for the discount that should have been applied and that I have to wait another 2 cycles for it to kick in. I am now looking for another carrier to have service with.

DONT WASTE YOUR TIME GOING TO THE STORE. The customer service is terrible. On more than one occasion I have been given contradictory information. Customer care says one thing and the representative in the store refuse to honor it. Been a customer for less than a year and will be leaving At&t.

Cant get nothing resolved there unless your purchasing a new plan or device... Ill never reccomend this place to anyone

Mark did everything he could to get me the plan that worked for me. He made my experience with AT&T great and has made me a loyal AT&T customer

Outstanding payments 👍 n phones

Great service very friendly and willing to help you out in anyway...Thank you Jacob

I am a former corporation executive of a fortune 500 company and I was unimpressed after supposedly transferring ALL my data from my old phone to my new device, he lost most of it. Talked to the store manager, was basically told not his problem. DONT GO TO THIS STORE!

I needed to active a new unlocked phone with a smaller SIM card and the sales people cut my card down and activated my phone for free. It was the fastest and easiest experience Ive ever had at a mobile phone store.

One of the best experiences Ive ever had with a cell phone company I walked in and the Batman was there he sold me on a couple of phones and some wrist Communications devices I didnt think bats were good at selling stuff but the Batman did a alright job.

Kris was a very patient and polite sales rep. I really appreciated his help.

Had the very best experience. Would definitely recommend AT&T.

Switched from T-Mobile due to terrible service on Knox. All the reps were wonderful an I definitely recommend going to Radcliff vs E-Town

They cannot do anything official

Went into a few AT&T stores before going into the one in Radcliff. They all were very nice and helped with all of my issues, even when they were very busy. This will be the store I will go to from here on out.

Great people. Really helpful. Helped with everything.

Josh was great. He helped us in every way we needed and more.

Rachel was great, she helped me with everything I needed!

Radcliff store did great, went in for a a simple fix, they are very knowledgeable.

My sales rep, Duna was the best.

Wonderful service with lots of help switching info to new phone.

Tim and my man John were amazing help me out with everything!

Best retail experience I have had in some time. Kris Overton was wonderful at explaining the services while training Ms. Kristen Todd. Mr. Overton was wonderful and very patience explaining your services to not so savvy customers.Ms. Todd was seemed to catch on and had our contract done quickly. Would recommend this ATT location to anyone needing a good experience while shopping for Network,telephone,ect.Thanks so much for a painless experience!

My experience tonight was outstanding thanks to Dylan and his A+ customer service Im have never been more happier with AT&T i wasnt rushed all questions were answered! Will being telling all my Army friends!!!!!