I was at the store on the 1st of August to get a SIM card in order to port a number over from Straight Talk to Cricket. Apparently Straight Talk is difficult to port from as the store Manager had both Straight Talk and Cricket porting dept on the phone at the same time and still was able to handle other customers issues while he was on hold.Talk about multi-tasking, he never stopped. He managed to keep everything processing for my port as well as another customers actions.Great service and many thanks to Muneeb for his help and dedication to seeing the issue through to the end resulting in another happy customer.

The manager gave us good service and quickly solved our problem and answered our questions.

The radcliff location is great. They are super helpful and make sure you get what you want

Brought new unlocked phones here and they bricked both phones just to get me to get their phones, now i have 2 $300.00 paper weights. I would not recommend this store to anybody.

Added lines, all was quick and easy.

They were upfront about everything. Didnt waste my time. Now I hope my new cell phone is a good one.

The customer service reps are great, friendly, and very helpful. My husband and I went to upgrade our phones last night. I picked out a $100 phone, he picked out a $200 phone. Once we got home and set our phones up he realized that my cheaper phone had more to offer then his, and he wanted to exchange his for the same phone I had purchased. Nothing was missing, unwrapped, or used. I brought the phone back to the same store about 15 hours after we purchaced and same rep we bought the phones from was working. However they wanted to change a $153 restocking fee. The rep said there was no way around it. Cricket online mamantio two $25 fees and a $3 fee at most. That would equal $53, not $153.00. So at the end of the transaction for returning a $200 phone in exchange for a $100 phone, I would have had to pay an additional $53. So the $100 phone would have ended up costing $253. I told them to forget it. Cricket should list that it cost around $150 to exchange an unused phone in less then 24hrs. They use false advertising. Other then that I have been a happy - loyal customer for several years, with 5 lines. Just disappointed in the one time I needed an exchange it would have cost me more then the actual phone.

Not many employees but they are always friendly and try to help you in any way they can. I like that they are not sitting there on their phone when they need to be working with me

The first visit I delt with the manager, a tall, skinny guy by the name of Tyler... I think. He was very indecisive, slurred in speech, unfocused and wouldnt make eye contact with me. Kept walking into the back area and would come back and try to help me with a completely different issue then what I was there for originally. So I left the store. I returned the following day and another man, whose name I cannot pronounce, and a lady were working. They both helped me and my boyfriend, fixed the issues we were having, and could correct the issue with our plan as I was trying to do the day before when I was told it was apples problem. The other man and lady were very polite and helpful. They knew the products and plans without hesitation. As far as your management at that store, someone more knowledgeable and coherent also aware of reality would be a lot better representation of your company.

Great deals. Service is fast. In and and with a new phone in 15 minutes.

Bradley was very pleasant and informative. Much better experience than weve had at other phone carriers. -Kyra & Eric DeBruin

Fast friendly service and located right there on the corner next to Walmart

Great accessories. Prices are reasonable. Staff was very friendly and knowledgeable.

Turn around from just a few months ago. Store is clean, staff is friendly. The new management is really making a come-back for this store. Only suggestion is, the hours listed for Friday are incorrect on Google. The store is open 10am-7pm Monday-Saturday, and 12pm-6pm on Sundays. Fix that, please Google!

Great service from Randy. The hours are wrong on the internet. It closes at 7

Customer service is very knowledgeable about the phones they sell. They always have the answer.

Excellent! I was well taken care of by the manager and got more then I expected!

Great place tho Gerry a phonefrom

Love their service love their deals...

Friendly staff

Really good customer service 👍

At the store level, Cricket is good, so thats why the 5 stars. Customer service over the phone is about a 2.

Nope love place noting new life at Radcliff Ky LOL

The man, (Brad) was helpful and knowledgeable.

The little boy that was working there acted as if he didnt want to answer questions

Ashley waited on us and she was very friendly and helpful

Service was pretty quick today. Manager was not present so buying discounted phone covers was a little challenging.

Great deals on phone

Shacori gives the best professional customer service.

Great plans, staff helpful.

Staff was friendly n supportive.

Got new phone and loving it

Very friendly and very knowledgeable.

Great plaace

Not bad pricing

Great team working here

Awesome products and amazing service

Always very slow. Only 2 worker there but yet it takes 30-40 minutes just to be helped. They charge .50 off my card every month and still make me pay the 35

Spent 3 days there trying to get phone ported

Incredibly helpful staff

Best friend and worker

Great Deals!

Dude was awesome

Good deals

Good service

Great