Excellent, very smart beds! Matthew was awesome, thank you Matt. My adjustable is well now be an adjustable SLEEP NUMBER 360 i8 SMART BED. Cant wait for delivery! Highly recommend.

We went there to look for a bed and the woman that help us is really great her name is Samantha she really informed us about the mattress that conforms and made suitable to our body needs not just a bed. But unfortunately the price of the smart bed is to high for our budget that we couldnt afford. But if you like sleep number and have the money they have great beds! Just ask for Samantha shes awesome 👌.

We decided to purchase a sleep number bed for the first time. After only 3 nights, the pump stopped working. Be aware that if you do have problems, the customer service is perhaps the worst I have ever come across. We spoke to a few people and not one was either friendly or apologetic. Even speaking to a so-called supervisor did nothing to ease our frustration of the situation (she actually made it worse due to her lack of assistance and treatment of us) since we were now sleeping on an uncomfortable bed that we could not adjust. We now had to wait 3 days for a new pump and then it was the wrong one. Then, the next pump was supposed to be shipped out Next Day Air but went ground instead. Well have to keep being uncomfortable for another 3 days. We even left a message for an executive manager but never received a call back. We have no trust in their customer service and have decided to return the bed. I am thoroughly disappointed.The sales staff at the Rancho Cucamonga store was excellent and very professional and they are the reason I am even giving a 3-star review. If it was not for them, I would be giving a 1-star.

We didnt make a purchase today, but we wanted to dedicate this review to Taylor. We are complete beginners to the premium bed game, but Taylor was extremely friendly and professional helping us learn about Sleep Number. He was not pushy, did not try to upsell anything, and focused purely on learning our needs and recommending the best Sleep Number products for those needs, all of which he was extremely spot-on with. Had this not been the first stop of our bed-searching journey and us wanting to spend more time researching everything, we probably wouldve finalized our purchase today. That being said, there is still a chance that we end up giving Taylor a call later as we still have another month before our new construction completes (fingers crossed no more delays), but in the meantime, we wanted to at least share our positive experience with Taylor and hope that others stop by to experience the same.

Great customer service Samantha was an outstanding CSR actually answered every question we asked and some we didn’t even know about to ask…

Location is convenient, associates are very, very helpful and knowledgeable of products. Prices are absurdly high.

Tylor was awesome, he was very knowledgeable and helpful. He didn’t just sell us on the product, he made sure that our decision was something that my partner and I both agreed upon. He didn’t try to sell us on the most expensive bed he made sure it was a comfortable bed for us both.

Came in wanting to get to try out a bed and get some answers after doing some research on my own. Taylor was great and so helpful. Answered all of my questions and helped solidify my choice. Store wasn’t packed when I came in. All staff and patrons were in masks. Had a pillow cover as I laid on each bed and beds were sanitized after they had been laid on. Overall great experience.

We came in looking for a better bed to sleep on. We were first met by Tim Clark. He made our experience very smooth. We went through the process to find what number we were to sleep at. At no point did he ever pressure us to buy or get the bed. After doing the numbers my wife and I made the decision to purchase the bed. And are looking forward to getting it in a few weeks.

Very friendly, informative, and professional. They will get you into the bed of your dreams. Sleep tight!

Samantha was amazing! Great customer service and great quality products.

One Star because I wait over 5 weeks to have it delivered. You should probably wait to ask me to review you AFTER you deliver. You didnt, so you get 1 star!

We had the Samatha for our salesperson and she is fabulous! Very knowledgeable and super friendly! We never felt pressured to buy the most expensive bed! She told us more than once, “whatever bed we chose, we wouldn’t be settling because they are all great beds!” We can hardly wait to get it delivered! I definitely would recommend this store and definitely recommend Samatha!

Our sales rep Taylor was very professional, thorough and overall pleasant to work with, cant wait to sleep on our new M7.

I cant wait to get my bed later this month! Samantha was wonderful to deal with. No pressure, very informative and so very kind! We love her!!

I was extremely unhappy how Matthew Skinner handled the maxing out of my S.N credit card when he charged me for my $4000k bed and then mistakenly had put another $4000 on hold maxing it out. which I discovered a month later once the bill arrived. I tried to get clarity from the cc company but said the store placed the other $4000 on hold. The rep didnt know why. I called the store. spoke to a young man there who took a message as to the reason for my call and I waited about 3 hours and NEVER GOT A CALL BACK. I felt that it was the sales persons responsibity to make sure my issue was resolves as soon as possible. The following day I decided to call corporate aprx 1:00pm, left a message about my NEGATIVE EXPERIENCE with MATHEW SKINNER and no more than 5 min later Mathew S called saying he was going to look into the situation.I felt he didnt care about the customer (me) after he got the sale and definitley didnt want to be bothered with calling me back.I should of ended the sale before I bought anything from him because he kept bringing up, out loud, several times remarks about my sleeping habits that i had shared with him in confidence. He didnt respect nor appreciate me.Also, I felt he took a sale from another sales guy at that same location because when I called the second time to meet the sales person I was suppose to meet originally, I told Matt that I wanted to see the 1st salesman and I tried to figure out who it was and Matt said, oh it doesnt matter. I guess it was my fault for not being more set on finding the guy.M>S apology was weak especially after he didnt return my 1st left message and didnt get back to me right away the following day and after I called corporate.For those who arent aware, Maxing out credit cards does not reflect well on a person CREDIT SCORE (FICA) and can make other lenders apprehensive about lending to you. I make a point of not maxing out my cards so I was very dissapointed this happened.I gave a 3 stars for the bed. i liked it.

Tim & the staff were great. Took their time making sure we got the best bed for us. Thank you!

Very awesome experience! Tim was great! Cant wait to receive our new bed!!

Our salesman Matt was amazing and answered all of our questions. Very excited about our new matress.

Taylor was awesome. Very informative and thorough. Customer Service at its best

I ignored a call from California on 12/27, but the vm made me curious so called Taylor back. Imagine my surprise when this young man let me know I had $100 to spend (a referral gift I’d forgotten about) and assisted me in picking out a custom pillow and cover, keeping me in my $100 limit all before it expired that night at midnight. By the way LOVE my sleep number bed! And thank you Taylor for your excellent customer service!

Sale person help me and answer all my questions

Sales person was very informative. Gave us many options.

Matthew helped us out a lot the other day, figuring out what kind of bed needs we had. Its been a long time since Ive gone shopping for something like this, and I was frankly stumped on what I wanted. He was kind, attentive, humorous, and took more than enough time to ensure that we got what would be best for us. In fact, we plan on coming back to pick up some more interesting features that we can add on to our bed that we didnt even know existed.Thanks so much, Matthew, for the excellent service!

Taylor was a wonderful consultant. He never pushed on selling anything. He was very thorough and clear on the features of each version we tested. We purchased a new i8 360 smart bed King, to replace our 15 year-old Sleep number bed. We have been thrilled with our current bed and are anxiously awaiting the new one. Thank you Taylor!

I had the pleasure of speaking with Joshua B. He is very nice an very informative he knew what he was talking about. I really appreciate his knowledge. Ill be back to purchase a bed from Joshua hes a really nice guy

Professional experience and great service

My husband and I have been looking for just the right bed but have fallen short with our experiences. Sleep number was the last place we tried and to our surprise we found the bed of our dreams. It was custom fitted to our needs as a couple and individually. I highly recommend the Sleep Number Store in Rancho Cucmonga. Ask for William. He really is very caring and knowledgeable. He made sure that we were totally satisfied with our new bed. Great experience

After explaining what I need and wait for more than 3 weeks, they send me the wrong article.Bad experience.I get my money back without problems

Very, very expensive

We met Matthew Skinner with Sleep Number at the recent Palm Springs Home show. Matthew was friendly, approachable, knowledgeable about the products and services available through Sleep Number. Ultimately after trying out the different mattresses we decided on the i8 360 Smart bed. Our delivery is set up for next week and I am so excited to take delivery of our new mattress. Thank you, Matthew!

After doing a lot of research, we were very interested in the Sleep Number bed. After working with Joshua Bork; he was able to answer all of our questions and provided us with additional information, we were convinced that this bed was the one for us.

Sales person was excellent, very informative and not pushy at all. Left the store after purchasing a bed feeling great

Absolutely fantastic with our sales man Tyler. Suggest enthusiastically

It was a really good buying experience. The sales team was really great and helpful, they answered all our questions and helped us choose the best bed setup for us. All with no pressure!!!

The staff is so helpful! The price of these beds kept me away, but after learning about the 25 year warranty and the quality of sleep, I bought! Overall a great experience!

Fantastic!

Friendly and helpful

William was very nice and very informative

Matt was very knowledgeable about the Sleep Number mattresses & other products. The whole experience was positive. Yes we bought one. 🙂

We had a very good experience buying our sleep number bed. Taylor was the perfect sales person. Answered all our questions and never once put pressure on us to buy. All the other sales people were very nice also.

Dont fall for the soles gimmicks. The bed is no where near worth the money, nor does the portrayal of it in commercials have any accuracy.

Joshua Bork was amazing!!! No pressure and but very competent. I will tell folks about him.

Taylor was a completely awesome and patient guide to the Sleep Number beds and letting us make our decision without feeling completely pressured. He was ready to spend two or three hours with us and still walk away to let us discuss out options. He was kind and never on e did we feel disparaged or mocked for anything from preferences to questions to making silly comments or asking the same question over if we forgot.We felt supported and reassured through the whole process and that is what led us to go for the max. When we would have made a lesser purchase to fit out budget better, Taylor made sure we felt comfortable not only doing so, but changing our minds about it. He made sure that we were well informed about our choices and that we were actually comfortable with the investment we made in going for it and spending $8,000+ on a bed(!) On the same day we just came in to look and test.Our expreience with Taylor was so great we are even thinking about getting our brother down to the store to buy just from him because we know he wont be pressured or duped and he wont regret his decision if he speaks with someone as knowledgeable, professional, and patient as Taylor.Taylor is a stellar customer service and sales agent and definitely deserves a promotion, raise or at least bonus! OkI may or may not remember to update my review once I get my bed. :)

Taylor was a sales representative than help us did a fantastic job explained everything and got us through real quick

Taylor was our sales person!! Wonderful customer service skills!! I am referring every family member, nurse, doctor and/or all of humanity to him for a sleep number bed!! Next to my wedding and birth of all of my children, this was the best thing that could happen to me!! 🤗🤗🤗

It was a great experience, very informative, and relaxed. My husband and I, got all our questions answered and learned the options. It was a fun Sunday evening that went seemless. Never once did I feel pressured nor unattended to.

I received a defective mattress. It keeps going flat since the very first day that I got it. I called to have it returned and they keep giving me the run around. Get this you have to pay $200 for having it delivered to your house. On top of that they CHARGE YOU a $200 fee for shipping and handling if you return it. WHY SHOULD I HAVE TO PAY FOR YOUR MISTAKE... IT’S DEFECTIVE? If you attempt to return it they keep saying no and they mail you parts for you to “fix” it yourself. They charge $200 for labor if they come “fix it”. It’s a scam!

The lady that helped me understood what I was talking about and was able to get me the correct product i.e. matress pad.

Great job Taylor!

They treated me like a common criminal. Ask me if i could afford the payments. I was actually going there to purchase a pillow. I dont want a over price air mattress. I bought one from them. Two years ago. They go flat at night. They dont cover the warrenty. They make it seem like they are throwing in free stuff, but they charge you with out even telling you. so you think it complementary, but it not and then you notice a charge on your account.

Not sure if complaints caused a change of employees. Went in, tried out some beds, was able to get financing. Ordered on Sunday and they had it delivered on that Friday by noon. Customer service was good, and patient with us.

The associate William was extremely pleasant and knowledgeable in helping us decide on our purchase.

Nice place to buy a sleep number bed

You know if you want an air mattress just purchase one at Walmart. Happy we do not have a balloon for a mattress any more.

Awesome

Update. They appologize to you over the google review, but when i call you. You tell me there is nothing you can do. think of sleep number this way. If you purchase a tv and it cones to your house broken. You are charged for them having to come back to pick up ypur broken tv. Also the warrenty they offer is only on parts. You are paying for the service call.I bought a sleep number c2 bed and it keeps going flat. Sleep number sent out a new pump after they charged my account 99.99 with out informing me. The bed was still going flat due to the air chamber leaking. They then offered to come out to my home to replace the air chamber and once the technician got here they ask me how will i be paying for the service fee. I told them that sleep number said it would be free. I was informed the part was free not the service. I asked then just for the part and they said we will still have to charge me for coming out. I am now in the middle of returning it and they are also charging me a return fee on top of the delivery fee. Stay away from sleep number. My salesman was william. He lied to me and my wife. He said if we were not happy with the bed they will only charge me a home delivery fee. That was not the case. I now owe sleep number 400 dollers in delivery fees and 100 for a service fee. I am not very happy. They refused to fix me bed and they wont help me either.

Great service a little pricy but worth it...time will tell if a great mattress or not

All our lady was mostly wanting to go out for drinks.. :(Had to get a new bed from elsewhere. Your sheets dont even fit right..too tight

Customer service is terrible.

I did my research, walked in, bought a bed, arrange for delivery, and walked out in 15 minutes, maybe 20 Max

Great bed, TERRIBLE CUSTOMER SERVICE. First set of EXPENSIVE sheets they sent were the wrong size. Replacements were promised in 2 days, took almost 2 weeks. Pillow cases arrived almost A MONTH after the bed and are the wrong color. Buy the bed but NOT at this store.

Found our salesman Travis who refered to himself as our Go To Guy for problems, to be good only for the sale and a faliure for service. We havent recieved the bed yet, I hope it is better than he service we have received so far. Travis even went so far as to lie to us about the parts being here and just needed to schedule final set up. I had to order the parts from customer service, which never had been ordered. After spending what we did for the X12, would think the Go To Guy could be helpfull and honest, which neither was the case.

Worst place of buisness so fake customer service reps. i cancelled my order cause, no one knows anything now i was assured that I would get my bed in 2 wks i call a week an half in to check on my bed cause when i tryed to check on it they havent even started on it yet so mad i have back problems the lady at corporate office found an error on my bed there was no error when they pulled 2000 from my acount put my money back

Lied about the warranty, charged $179 to fix a problem with the instillation that they caused, would not return calls spent an hour on hold at their 800 service number. DO NOT BUY FROM THIS STORE!

SO BAD AND RUDE CUSTOMER SERVICE I ENTERED THE STORE AND THEY LOOKED AT ME AS IF I WAS SOME KIND OF TERRORIST. THAT IS RUDE AND EMPLOYEES NEED TO BE CHANGED.

Terrible bed does not work like they say and if you buy a bed and dont like it they charge you $400 buyers beware of sleep number

Not looking for a $5000 bed..

I liked it a lot because it is important to choose a mattress to suit you