Maura is the best. Just picked up my Bronco Sport yesterday. My wife and I love it. The experience with purchasing a car with Maura is exceptional. I recommend her 100%.

We love our new to us 2018 F150 truck we bought from Tom Masano and the awesome salesman Jeff. Thank you for making this a smooth process and for finding exactly what we were looking for. We will definitely be back when we are ready for our new SUV!

Great, sales department & customer services. Our company Servitutti Security & services using Tom Masano truck services for the longest time and the they are the best in the area. Its not the price for the services or repairs is the quality and honesty behind. Thank you for the great service over the years!

Just bought a 2021 Ford Ranger XLT from Jeff Bieber @ Tom Masano. Great experience! Jeff was the best vehicle buying experience my wife had I ever had. Thanks Jeff..........and Tom Masano Ford of Reading Pa.

My first big girl purchase and I was very excited to get the car that suited my needs. Maura helped me with that process by making the transaction smooth. She was attentive and super helpful. If you go to Masano, ask for Maura 👍🏽 You won’t regret it. Her customer service is on point and I highly recommend her.

Just got my new car today! I love it! Thank you to Maura for the great car! Very friendly and quick she’s the best!

Maura was very helpful. I inquired about a truck and she followed up immediately with a phone call. I took my wife and two young kids to see the truck and Maura was extremely helpful keeping my kids occupied and speaking with my wife while I went over the truck. The buying process was even easier and made the decision very stress free. I Highly recommend asking for Maura if you’re in the market for another vehicle.

Absolutely fantastic dealer. Highly recommend. I worked with Richard Nolt and it was my best ever dealership experience. He made buying a truck from here easy, fast, and painless. He was highly knowledgeable and responsive. Answered every possible question I could have. I will buy from here again.

I had a great experience with Maura she was so friendly really new what she doing and took the time and to explain everything. I was in and out was the fastest car buying experience EVER. Shawn also was a great help. I highly recommend this place.

Maura is absolutely AMAZING!!! She listened to all our wants and needs and made it happen!!! She made the car purchase experience sooo easy and rewarding!!!! Go see Maura!! ❤❤

My husband and I just bought our car from Tom Masano Ford. The process, though longer than we had planned for, was seamless. They gave us a great deal on our trade in and we got a brand new car for a price we thought we would only be able to get used. Corey Cronrath was very kind and let me and my two young daughters stay in the dealership after closing while my husband transferred the car seats. He even brought us water while another employee put on cartoons for my girls. Overall, we had a great experience and left with a beautiful new car that I can say with confidence we wouldnt have been able to get at a better deal anywhere else. I highly recommend.

I just purchased my new Bronco Sport from Tom Masano and had a wonderful experience. My salesman, Jeffrey Bieber, was thorough, efficient and got me a great deal! We were able to handle most of the details before I even got to the dealership. I highly recommend Jeff and Tom Masano!

Simply enchanted! My guide in the process of having my car was Maura. Honestly, I recommend her at 100%. She is very professional, helpful, and most important; a person with a lot of empathy. She took care of explaining me everything from the beginning and adapting the car I was looking for to my needs. When you go to buy a car, ask for Maura, you wont be disappointed!

My work colleagues and myself had a wonderful truck buying experience at Tom Masano Ford. Our sales associate, Maura Sites, was extremely courteous and professional in walking us through the process. I would highly recommend Maura for any future vehicle needs...

Our salesman John Clemente was extremely courteous and professional.....he was relatable and didnt come across as fast paced and rude like many of the salespeople today. The showroom is a creative showpiece and the staff are friendly. Purchased my Mitsubishi and Im thrilled!!! Recommending to friends and family...this is an A+ car dealership! Thanks John! Donnamaria

Maua Sites was wonderful when I went to Ford to purchase a car very helpful ! Thanks

Great service great selection and very knowledgeable. Will be dealing with again.

So these folks at Tom Masano Ford Lincoln are the absolute best! I want to thank Nick my salesman for coming in on his day off to help me with an issue I had first off. He was a great help and everything was much appreciated. I also want to say that Joe the Sales Manager was an amazing help as well. They worked with me and gave me the best vehicle I could ask for. I cant say enough in words how awesome this dealership was for me. Thanks again and I am extremely happy with my purchase!

I love my Ford Fusion. It is comfortable for me as I am short in stature. I love listening to music and with the CD, I can play all my favorite music. It handles well in all weathers especially in winter. I have own Ford cars for over 40 years. DBG

I had a wonderful experience with Maura, she made everything simple more so enjoyable. I traded my vehicle which I was a little nervous about however, Maura took her time to understand what I was looking for. Best service in history!

We bought serveral vehicles from Tom Masano Ford over the years and would recommend them for anyone looking for a new or used car. They are no hassle and very professional. All interactions with parts and service have been just as exceptional as we had with the sales department initially.

I highly recommend it, Maura was my agent she worked with me throughout the whole process and helped me understand every little detail. She was kind, responsible, and professional. The car works great, is confortable and i love all the features it has. Im forever grateful with TOM MASANO and also MAURA

From the moment Mike Ludwig answered the phone, I felt at ease and in good hands. He answered all of my questions easily and promptly. The car was in the showroom but Mike had it taken out to have another cleaning and coat of wax applied. The car was even ready for me when I arrived early. The rest of the team did their part in making the purchase easy and seamless. I was finished within an hour, even after signing paperwork, test driving and loading my stuff into the car.Ask for Mike Ludwig. Youll be happy that you did!

It was a pleasure dealing with Richard Nolt Jr at Tom Masano Fordthe process was very smooth and professional manner. anyone looking for a new vehicle will find it a great pleasure to deal with this dealer

Not only was this service good, making a service appointment was great! I made an online appointment one evening. If I dont hear from them before the end of the next day, I text 1 &/or 2 service associates & ask if anyone noticed my service notification. When one of them responded, I proceeded to negotiate a service date & time that I wanted. Also, this time I got the right office person who knows how to put the invoice charge on my Ford credit card.Thank you.

They dont deserve even 1 star! I paid $500 for my front brakes in January... January was 9 months ago and my brakes are STILL screeching LOUDLY. Its embarrassing that everyone keeps telling me as Im stopping to buy new brakes and I have to tell them I did at Tom Masano this year. I have no choice but to go somewhere else to buy new ones. I even took my car back with the loudly screeching brakes and they oiled them and then tried to give me a quote for better brakes..

Maura was very nice and helpful. I went to a few dealers and went back to Tom Masano because of her. Thank you Maura

Just Wanted to Say That, Maura Sites is really good at her Job. She was hands on from the very beginning. Very professional, Caring and answering questions whenever you need them. Everything was efficient & easy going. I would recommend her services, along with everyone who works there a recommendation.! Very pleased.

Was in and out of there in 45min with a brand new car.Loved how friendly everyone was and how on top of it they were. Maura Sites was brilliant! She kept it entertaining but very professional. Made sure I had everything I needed and helped me understand how the car worked before I got on the road.I would recommend her to anyone. The process was flawless and stress free because of her.Will absolutely be working with Maura again!

Sales an service are very good almost great. Found pricing to be very fair. If your looking to purchase a vehicle or service your Ford definitely a place to consider checking out.

Does not stand behind their product, refuses to give good customer service and does what they can to delay until the vehicle is out of warranty so they do not have to fix something. Cars paint started flaking under the windshield reflecting a poor paint job and The place refused to call back or to schedule this for over 8 months. Now the car is Out of Warranty So know they want to get paid for their initial terrible paint job. DO NOT BUY A CAR HERE OR HAVE YOUR CAR SERVICED HERE. It will save your blood pressure and headaches.

Tom Masano Auto Group has been my go-to car shopping and service center for my business and personal vehicles over then past 9 years. Salespeople are friendly and knowledgeable and the service department do a phenomenal job on my vehicles.

Maura was so helpful and willing to work to get the best and convince for you, I highly recommend her... Gracias Maura, Ella habla Español

Súper happy with my spanking f150 sport,it had a minor issue,but they got quick and Im back on the road... thanks guys..

I really hate going to dealerships for the vulture approach most salesmen take. At Tom Masano I was able to look around without anyone talking to me, then we went in and spoke with Randy. He was knowledgeable and easy going, he didnt pressure me into my car which I appreciated. When everything was done we were there past closing and he still took time to show me all my cars features and connected my phone to the car for me. I would highly recommend.

They are trying their best to work through the issues. Still have alot to learn with explaining responses to issues. Jeff is a great service advisor, always has been. Hang on to that guy. Id still like to work with them maybe trading in my 2013 fusion that I purchased there in 2015.

My husband and I recently purchased a Ford Fusion at Tom Masano and Corey Cronrath was our sales person. He made buying a car so easy and painless. It was the most organized car purchase we ever had. He also has a great sense of humor so there was always a good laugh as well.Thanks Corey!!

Very efficient with service dept. Iove the shuttle service provided.

For my most recent visit I must say ZERO stars but it will not let me choose that option. I scheduled a service appointment as I was having some issues. Along with diagnosing the problem I requested The Works service package as it was time for an oil change. When I scheduled the appointment by phone, I told the individual that I did not want any work performed until I am called and given an estimate of the cost of repairs. My vehicle is a 2012 with 93,100 so I did not want to invest a lot into repairs. Trading in would a real possibility. I dropped off my vehicle the night before and placed the envelope in the early bird slot. I wrote on the envelope not to perform any work until I am called and given an estimate of the total cost. I even highlighted this statement in bright pink. I was phoned and given the estimate and determined that it was much more than what I wanted to spend. I told them not to make the repairs or do any other work to my vehicle. I then told the individual that I would like to have a trade in offer. When I went to pick up my vehicle, I was disgusted to learn that they did complete the works package and they expected me to pay for it. I was furious. Then I received an email with their trade in offer and I was insulted. I originally leased the vehicle from Masano. At the end of the lease, I purchased it outright. All of the service and maintenance was performed at Masano as it was directed by the owners manual. Extremely disappointing that this is how they would treat a customer that has been utilizing their services for almost 18 years. Combine this with the fact that scheduling a service appointment has become more and more difficult. It seems like you almost need to schedule a month in advance and this is just for routine maintenance. On a couple of occasions when I was not comfortable driving my vehicle because of an issue, I had to wait over 2 weeks for an appointment. 2 weeks without my car !!! With that and my recent experience and huge disappointment, I will no longer be patronizing Masano on Lancaster Avenue.

Very quick and easy to work with maura helped me very flexible to work with

Maura is the best saleswomen . Thanks so much for your time .

The service was great the guy John and service was professional he did a great job when I brought my car in he explained things correctly and when it was time to pick my vehicle up he was the same way professional thank you

I had the pleasure of having Maura at Ford Lincoln help me get into my new car! She was so super nice and helpful! She went above and beyond to help me locate thw perfect car! I was able to drive away in my new car THE SAME DAY! I HIGHLY RECOMMEND FORD LINCOLN, AND PLEASE ASK FOR MAURA!!

Awesome Place to go. Service was great, friendly staff. I will continue to go there for my future vehicles. Maura sites was very helpful and knowledgeable, I Would definitely recommend her to others.

Very friendly and professional. A comfortable and working relationship with this dealership.

Highly recommend it, exceptional service very friendly, Maura Cites did an exceptional job, very easy and very quick, love my car!!! Thank you 😊

As a new customer to Tom Masano in Reading Pa. My first visit was a disappointing one. More disappointing because instead of taking advantage of me they took advantage of my wife thinking she was alone & would not pay attention to the work performed by the service tech. Long story short we decided to take our 2017 Explorer in for service for the first time. My wife said she could go because I was working & the appointments were not convenient for me. Oil change, check tires, air filter, cabin filter etc. 2-3 weeks pass & a funky smell was coming out of the vents. Dont know if it was because of dirty air filters or not. But my air & cabin filters were never touch. The sad part about all of this was that John the service manager 😪 could not make the right decision to tell me my apologies we will make this right. His question to me was, do you want me to change it now!?.🤪😝😬🤣Beware woman, the sad reason & one of the reason why this country is the way it is, is because of actions & decisions like this. Its called lieing, deceiving, dishonest, discrimination to a woman. The lists can go on for days, i assured my wife that for as long as I am alive & i can do something about actions like this trust me i will honey Boo!Everything done in darkness will eventually come to light.

Got a new car here, Tim was awesome. Helped me from test drive until I drove the car off the lot being able to call it my own. Would highly recommend Tim Nester to anyone looking for a new vehicle

I always receive great customer service at Tom Masano Ford. Excellent car of my car and convenient appointments.

Excellent service & hassle free as well. I wanna thank Maura Sites for her help and making the transition into a new vehicle nice & easy from start to finish. I highly recommend Maura Sites if you need a saleswoman with a great personality and the drive to help with a future vehicle. 5 star was well worth the rating I gave!

Great Experience Buying a new Ford Transit Van. Christopher Karr was very helpful and great to deal with.

Tom Masano Ford Lincoln is an excellent place to purchase a car from. I purchased a vehicle from this business two weeks ago, and I am happy with my perchance. Corey Cornrath was the the person who I worked with from the dealership. I must say, the people at this dealership are honest, trustworthy, professional and knowledgeable. I made a wise decision by purchasing my vehicle there.

Was in for inspection. Went very quick and smoothly. Facility was very clean, A++

This is a tricky one. I have been taking my Fords to Masano since 2012 for most service; tires, oil change, inspection, body repair. Ive always found the work to be of good quality, performed quickly, and fairly priced. I took my car in this past weekend (3.13.21) for inspection. Everything was done quickly and fairly. Unfortunately, my review is not about the service. I have to say, the COVID compliance is probably the worst Ive seen all year. Masks under noses at check-in, some dude just walks in with no mask, guys in the waiting room with no masks, half the sales staff not wearing masks. One salesman was wearing a mask and took it off to talk to me. Were still at infection and death rates that initiated the stay-at-home orders last year. Lets not spike the football on the 5-yard line.

Maura was very helpful and knowledgeable with helping us find a new car at the last minute. We initially wanted a Bronco, but found the Escape Hybrid and fell in love! She made sure everything ran smoothly and gave us options in this current car market which is tougher during the pandemic. She was awesome!

Excellent service and friendly people. Salesman Cory is always availed to help with concerns.

I would like to share my experience with my new purchase of a Ford 350 Transit today. From the first phone call I made to the salesmen he was very accommodating and we only had had a very short conversation. When I called the next day to start the process of wanting to purchase the truck, the salesman that I first talked to was not there and I was handed over to another salesman because I didnt want to wait another day. He was very helpful and answered all my questions I had on the vehicle. After I made the decision to purchase he handed over the paperwork to the first salesman because it was his initial call. and thats class act.My next step was working with the finance manager and going over the cost sheet in detail. I followed up with some small request I had, and he never hesitated to tell me that he would accommodate me and do everything in his part to make the sale get approved.I just want to say that from start to beginning of this process, every person at every department was very helpful, honest and very committed to accommodating me. I would definitely come back again and refer Tom Masano to everyone. I feel that the entire staff demonstrates a high level of commitment and honesty. If I owned the dealership, I would be extremely proud of my staff, hands on the best I have dealt with. I have been trying to purchase a van like this for the past 6 months and I have dealt with about 20 dealers over strenuous hours and hours of negotiating and with Tom Masano it took about 30 minutes to seal the deal.My Sincere Gratitude to everyone at Tom Masano that helped with my purchase of my new Transit !!!

I have purchased many cars in my life. Sales people usually dont really care how you feel about the a vehicle. Maura made me feel welcome and helped me find the right vehicle for me. No pressure to buy at all. I will most certainly send everyone I know to see her. She was so friendly and knowledgeable. Thank you Maura

If you are looking to buy a car, I without a doubt recommend Maura at Tom Masano. She has gone above and beyond to help me purchase not one but two vehicles over the course of three years. She is professional, friendly, and relatable. She makes you feel comfortable and at ease and doesn’t pressure you into buying something unless you absolutely love it. If Tom Masano doesn’t have what you’re looking for, she will even search the 300 miles around us to find it. Thank you, Maura, for helping me drive away in my next great purchase.

Got off to a shaky start at Tom Masano! To be fair we found out it was their first day of operation post-COVID, and when we walked in everyone seemed scared to death. Nobody wanted to help us and we were told to make an appointment and come back. But I was ready to buy a car!! Maura Logrono in their office had no fear and jumped up to save the day. She walked us outside to see what we were looking for and worked some of her magic to get us an immediate appointment! My wife wasn’t able to make it to the appointment and this car is for her- they let me take the car for a couple hours and bring it home to show her and really get a good feel for it. We had a very specific set of demands and requirements for the vehicle and Maura searched the entire country until she found it, in the exact colors with the exact features we wanted. The one feature the car didn’t have that we want, she made accommodations to install it post-sale as an add-on. She was creative and innovative, pleasant and quick to respond with communication, any time day/night/weekend! If there was something she didn’t know, she had her wonderful husband Curtis on standby as the technical expert in the dealership! They were a great 1-2 punch. In terms of signing the deal, they got us in and out quick! We walked in and signed a few things and we were driving off the lot before you knew it. My wife and I overall in the end had a fantastic experience. I highly recommend asking for the Logrono’s. We are looking forward to their service capabilities with the convenient pickup and drop off services they offer! Thanks again!

Tom masano ford-lincoln is honest and there the ONLY place ill go to when my car needs something. Other mechanics have lied to me and scammed me

Excellent experience. Almost everything was done online so I basically went in took a test drive and was literally out of the dealership in an hourMy sales rep Richard was excellent and patient with my many questions and very helpful with explaining the technology in my 2018 Ford Escape SEL. The pricing was by far the best in the area for the features and mileage I wantedI would highly recommend Masano Ford for an easy and transparent cat buying experience!

I’ve gotten at least 10 request from Masano to do a review of my purchase. They wore me down. So here it is. I bought a 2021 truck. After about a week it had a dead battery. I took it in and they did a SW update to fix it. That worked. A week after that I had ABS and Brake warnings while driving. The brakes went into manual mode. I took it in and they had it for three weeks. Mostly due to the part not being available. Third thing. The truck is supposed to have fords backup assist using either a trailer sensor or trailer sticker that come with the truck. But turns out the stickers are only supported with a SW update. And Ford has not releases that SW. it’s nearly May, come on already Ford. None of these issues are Masano related. They are Ford issues. But I did get to spend about 6 hours in Masano’s waiting area. 4 during the brake diagnostics. Too long. During the brake module issue they said they needed to keep it. So they offered to shuttle me home. The shuttle driver ask what I was in for. So I told him the story. He called back to the shop and suggested they give me a loaner car. They agreed so he took me back for it. Kudos to him. I was a bit ticked that I sat there for hours and they didn’t offer one. No one knew it was going to be three weeks for a part. The shuttle driver took the customer service initiative. Good story to share with the service department reps. During the 3 weeks wait I complained to Ford about their product. And they offered a few things to smooth it over. Again, no issue wit Masano. But they were talking to Ford during this and could have taken the lead asking Ford to offer something. So, Masano was fine. But, finding those opportunities to step up to a great dealer rating is what to strive for.Thanks.

Great place to buy a car. They made it easy had everything lined up. The sales lady Maura Logrono will take care of you. Tried other places nothing this easy. You have to go over there good prices best interest rates on cars in the market. You will see...

I dealt with Mike Whitney in the Commerical department. The service all around was great. We purchased (2) medium roof transits and traded in a couple older vehicles in the fleet. I dont have time to describe the whole deal, it was all around really good service, I am very very happy with it all. Also, I strongly dislike pressure to purchase, Mike did not pressure in the slightest way and I believe I got a good deal on the vans.

Nice meeting and greeting. No car struck me as the one.

My experience here was short but sweet! We arrived close to closing time to pick up my new car, and Maura was nice enough to stay late and finish up the paperwork in no time at all. Much appreciated!

I am very picky when it comes to people working on my vehicles. I do most work myself and usually do. Over the last two years I have let the staff at Masano work on my truck and am very happy with the service. They do great work and the cost is reasonable.

Masano Ford was awesome in getting my car in quickly to diagnose my issue with water leaking into my 2016 Ford Escape. But very unsatisfied with Ford Company. Was very hesitant to buy a Ford after having many problems in the past. the vehicle is not even 5 years old and Masano diagnosed 2 places of water leaking into the front passenger floor. the Moon roof is $ 1100 just to repair a seal but of course the seal only comes with the glass for the moon roof. I will never buy another Ford product with quality standards not close to other manufactures. its a shame that a company as big as Ford can not guarantee their product beyond 3 years. i guess that is why they only do 3 years as they expect things to go wrong.

Maura from the Ford location was a incredible help!!!The knowledge from her on the vehicles was very informative. All at Masano group where very helpful for my wife and I deciding on what to purchase.Thank you

Our daughter bought a certified vehicle here and the salesman Randy K. Was awesome. I would definitely recommend Masano and I myself will probably be back to buy a truck.

First and last time I bring my truck there!!The first time I went in I spoke with I believe her name was Stacy who quoted a timing chain and water pump at $1200 which I thought sounded low so I asked her again And she repeated $1200. So I made the appointment and when I went in it was going to be $3600. I also had the transmission fluid flushed and a couple of other things done. The first time I drove my truck transmission took a while to ship and when I called and question Stacy said well you have a lot of miles on your truck so I asked her it’s just a coincidence? Her reply was “guess so”. I just thought she was very rude and the company could do without her. Another thing that happened with her was when I told her what was owed on my truck she said oh boy did they see you coming. Never again will I do business there. The one good thing was I had the truck detailed and he did an excellent job

The people are great helpful very nice. But not sure if the covid regulations are kinda hampering things a little. Would like to have the option of no appointment for service.. Other wise not bad didnt wait to long, waiting room was nice an comfy.

Weve always had a good experience at Masano Ford Lincoln, whether leasing or buying, and working with Maura to get our new Ford Escape this week was exceptionally excellent. Maura went above and beyond to find me exactly the Escape I was looking for - price, features, and color. Id never hesitate to recommend Masano, and Maura, for caring and respectful sales, fair prices and the true desire to get you into the car you really want.

Had a very good experience with the dealership the sales woman Maura was great. And everyone there was very friendly and nice. I would highly recommend Tom Masano

So very grateful for Maura! We absolutely love our car!! As first-time car buyers with a family she took her time with us making sure we were happy with our purchase. She is knowledgeable, courteous and professional. We highly recommend Tom Masano dealership because of Maura. Make sure you ask for her. You will receive great customer service and peace of mind in knowing you got the best deal.

We live in Allentown and had been looking for just the right vehicle for quite some time. We couldnt be happier with our purchase - 2014 Ford Escape. Corey our sales associate was knowledgeable, helpful, flexible, and patient until we were able to finalize the arrangements. Shawn took good care of us on the financial end.

Had one of the best experiences when buying a car.My sales consultant Maura Sites was very personable, easy going, knowledgeable and just an overall pleasure to do business with...I would greatly recommend this dealership and especially Maura to anyone who’s looking to purchase a new vehicle...Thank you to the Tom Masano dealership for making my experience worth while

Brian was great to work with and made the whole process an enjoyable one. Great car, great experience!

My husband hadnt bought a new car in 10 years. Honestly, I think we kept putting it off because we were not looking forward to the whole car buying experience. As soon as we stepped foot in the door, Maura put us completely at ease. We had a pretty good idea of what we wanted and she worked with us to make sure we got exactly what we were looking for. Completely painless process. I also appreciated that she was respectful of wearing her mask in front of us which was not always the case at other dealerships we shopped around at. If youre looking for an incredibly friendly car buying experience, definitely seek out Maura at Tom Masano Ford. Shes a dog lover too, what more do I have to say! 😊

I had a less than enjoyable experience buying out my lease at Tom Masano Ford today. I had extended my lease at the increased rate for the max six months Ford allows and decided I would just buyout my lease since I had equity in it. I thought the sales manager Jeff Spence was willing to work with me while I got my out-of-state license and I paid for new tires and maintenance on the car before it would go through inspection to make the process easier when I bought it but he frequently didn’t respond to my emails or calls. I finally got ahold of him on Day 18 of the 20 day post term period where Ford lets you buyout your lease before it goes to the dealership or auction, to confirm buyout on Day 20. I showed up at the agreed about time after already filling out the credit app a week prior, and speaking to multiple individuals via email about financing etc, and when I arrived, no one knew why I was there or what I had already done. This was frustrating. I was asked the same questions by at least 3 different people multiple times which was exhausting and irritating. As I was trying to get proof of my insurance I noticed my insurance carrier must have only updated my mailing address when I moved from NY to PA and not my Policy address and it was after hours so I couldn’t get him to update it so I had to come back the next day (Day 21). When I came back on Day 21 it seemed like no one wanted to work with me to finish the paperwork and Vince was visibly bothered. I went through a lot transferring my car from NY to PA and buying out my lease when I probably should have just returned the lease and did business with a dealership happy to have my business. I know lease buyouts aren’t based on commission and pay very little to the salesman but customer service is customer service and I wasn’t given the best customer service at Tom Masano Ford. I have owned Ford Motor Vehicles for 17 years, and my last salesman Jerry Reyes at VanBortel Ford in Rochester, NY was amazing! He even helped me out during this lease end process when he knew he wasn’t going to make any commission. Tom Masano Ford can learn a lot from VanBortel Ford. When you are spending tens of thousands of dollars on a vehicle, don’t settle for a dealership that isn’t happy to work with you. I am giving Tom Masano Ford two stars only because I am grateful I was extended the 20 days post term to get my license and maintenance squared away.

Customer service is great . I recommend everyone this place for buying and services of your car too.

Great parts department friendly safety conscious. The guys are great. Surprisingly competitive pricing.

Mike made the new car purchase process easy. To be fair, I did my homework and built my car online so I knew all of the options and features and what the car would cost. The Mustang Mach E isnt available to test drive yet but Mike told me that Tom Masano Ford should have one on their lot soon.

I just purchased a 2019 Ford Escape and had a wonderful experience. My salesman, Dave Horrigan, was the best! No hassle - no pressure. For me, car shopping can be a daunting task, but Dave made the whole process easy. In fact, it was so easy, that I ended up buying another car that day-a 2014 Ford Focus ST (love it!). I will definitely be using Tom Masano Ford for all my car service needs as well as future car purchases. A special shout out to Jeff Spence, Sales Manager, for making the numbers work.

Purchased a new vehicle here. Everyone was friendly and my salesman Jeff Bieber was great, very knowledgeable and did not try to pressure me into buying anything. Also, he was able to retrieve my sunglasses that I left in my trade in car almost a week later. Lol The only negative was the dealership wouldnt budge on the price which Im assuming was because the suv is in high demand.

Just bought a brand spanking’ new 2020 F150 Lariat from Masano Ford. In love with the truck. I would recommend Masano Ford to absolutely anyone, what a great experience. My sales person was Maura Sites, she is hands down the nicest person I’ve ever dealt with when buying a vehicle. Accommodating is an understatement, she went so far above and beyond to help make my purchase easy and painless. Thank you Maura! Thank you Masano Ford.

Amazing car buying experience! Keith Baker was great to work with!

I purchased a vehicle from the used car retailer at Tom Masano Ford. I spoke with Carlos Reyes the salesman and let him know my wife and grand children would be using this vehicle on a regular basis. Carlos assured me that his mechanics would go over the vehicle and check it out. I know the vehicle was in AS IS condition so I began to put money into repairs on the vehicle to the tune of $1400. I took it in for inspection and the mechanic informed me the vehicle should never have been sold and is a hazard to drive because if it was in even a minor crash the effects could be catastrophic . I could not be more upset about these events. I tried to speak to the manager and he informed me that I would be charged for all the miles that I drove in the vehicle even though it should have never been sold to me. Unbelievable I have never seen a case of Profit above safety in my life.. So I dont know why this is surprising to me but I have not heard from anyone at the dealership in the past 7 days after their email response said I would get contacted by an owner in 24 hours. We have gone 7 days without a car for my wife to drive. I would really love to hear the reason why I was not contacted. This dealership just continues to disappoint me on every level.

Purchased a car for my child. Johnny, Maura, and Mark went out of their way to find the car she wanted and had it ready for us in a few days. Can’t say enough about the positive customer experience by the entire Tom Masano team. Greatly appreciated and recommended. Thank you again.

This is my second vehicle from Chris Carr! I bought both sight unseen and the process was seamless. Thanks again!

They dont treat the customer the way supposed to be not too friendly

Tom Masano Ford Lincoln was a great experience for my husband and I. They truly did everything they could to get us the vehicle we wanted. Keith Baker was great at assisting us and made us feel very welcome. Would definitely recommend to family members and friends.

We purchased our pre-owned Ford Edge from Tom Masano in June 2019 and there wasnt any other place we wanted to go for our new truck in December 2019. Mr. Rob Peters is 100% the reason why we are repeat customers- he is personable, fair, and extremely easy to work with. We are so happy with both of our pre-owned vehicles from Tom Masano :)

I am in the process of buying a new car. The dealerships I am visiting all show a CarFax MILEAGE ROLLBACK WARNING on my truck (of 50,000 miles).I was not presented CarFax when i purchased my truck from Masano.The report shows the previous owner had the truck serviced multiple times at Tom Masano. How did the dealership NOT see this? I am a handshake trusting guy. Due diligence was not done. A few miles, OK.But 50, 000? As a result, I paid more on the front end, and am getting penalized on the back end as I look to trade.This morning I spoke with a Manager. He told me there is no way Tom Masano Dealership knew of this issue. (even the though the truck had been previously serviced at Masano). And i left feeling like i had been dismissed. But.......he did make me an offer for a higher trade-in if I bought from the dealership.Expensive Lesson learned. No more Fords for me.Follow upMr. Karr and ii connected and will speak soon.

We just purchased a 2017 Lincoln MKC from Tom Masano. Our salesman Jeff Bieber was very knowledgeable and low pressure. The sales manager Jeff Spence helped us get the deal we needed.I would recommend Tom Masano Ford-Lincoln to everyone.

My wife leased a car with Ford Masano and I must say that their service has been among the best Ive ever encountered. All the visits for scheduled check ups, tune ups, inspection, etc., have been not only very reasonably priced (cheap), but really pleasant. Highly recommended.

Just bought a car and Jeffrey Bieber made it a easy first experience very friendly right away before I even step in. Great service no issues great attitude and service

My wife and I saw a Ford F-150 on the Tom Masano Ford Lincoln website and we tried to look at it right away. We called and I talked to a sales consultant named Jeff Bieber. Jeff informed me that the vehicle that we were looking at was being sold that very same day. Go figure. But Jeff asked me a few questions and he did have others there that would be an interest to us. We came down right away and Jeff was very professional and he was very helpful. My wife and I wanted something with LOW mileage and Jeff had one that met our expectations. They also gave us a reasonable trade in value for our old truck and I must say, we are very happy with our experience at Tom Masano Ford Lincoln.

Got my 2019 Escape from Masano over 2 years ago and have had it serviced and maintained at the dealer every time. Great service and buying experience.