They have a good supply on hand of parts very knowledgeable but a bit pricey company wide

Kevin is awesome. Enough said.The Redmond NAPA store is great, very kind customer service from everyone and theyre very efficient in getting you what you need. They have a ladies discount on Wednesdays which I think is pretty sweet. 11/10 would recommend.

These guys have always had my back and because I am deaf, they always have taken the time to slow down and make sure I clearly understand them and they always go over the directions with me I am buying a part. These guys are very knowledgeable and they care about their customers. Thank you so much for everything you guys have done for me throughout the years. Truly grateful for all the hard work you do.

Great service. Great prices. Employee #54 ( forgot his name) nicest guy ever. Walked out to my boat. Made sure I got the right battery. Very thankful.

Good service and knowledgeable guys! Sociable and easy to interact with.

These guys are amazing. Always willing to do what is needed to help you out.

I used to count napa as one of the top auto parts stores. They couldnt help me with an extremely common part. Tried to sell me 120 dollar aftermarket junk. Ended up getting the part I needed for less than 5 dollars elsewhere. Extremely disappointed.

Calling to ask for a part that another store did not have in stock is too much to ask for. Either that or a woman calling for a part is not worthy enough to be helpful.

Selling parts from the 60s and 70s for used today I lost my receipt can I still return the item any question

I needed a battery for my key fob. They were friendly and gracious.

Great experience. Friendly staff. Excellent knowledge of their products

👍

Very helpful.

The guy behind the counter told me Toyota didnt make a V8 in 2007 4runner.. well thats what I own. Good thing he was able to get parts for a car that didnt exist..

Gary and everyone inside are great people! Very knowledgeable and willing to help everyone.

One of the best auto parts stores around. What they keep in stock amazes me. Good after market horsepower support. They have a warehouse in Nevada I believe that gets you non shelf parts in one or two days. Wrenches,sockets,and hand tools are ready for you on the shelf. The staff at the point of sale is very knowledgeable. Easy to find and most average truck and 16 foot trailer combos can swing the parking lot.

Friendly and helpful staff. Great place for automotvie and equipment parts.

Staff rude...high priced!

Good friendly people

They sell it, but they dont have it on the shelf. If I wanted to order it, I would not have left my home and used my phone to call and order it myself. I do everything I can to shop locally, however, that will just leave you going without...

Terrible. The only thing worse than the employees is the selection of parts.

They usually have the parts that you need. The location and parking lot is a bit inconvenient however.

Im a fan of Napa! Ive had good luck with doing business with them! Employees seem to know there stuff or can get you to who does!!! I also like that they seem to be able to get stuff fast if they dont have it!

This one is open til 7pm!

Tons of parts. Most of the people working there are very helpful in finding what you need except one, Cheryl. She is rude, abrupt, and hung up on me when I asked for a particular gasket. She said she couldnt get it. Came in and talked to another parts employee and he found it no problem. Cheryl gets one star, she should get zero. Dont go to her for help.The rest of the store gets a 5 star.

Sold me the wrong part the first time when I gave them the correct part number. Said it was a new part number. Didnt fit and had to take it back. Got it corrected easy enough, but should have checked vehicle compatibility.

Complete auto parts store. Knowledgeable staff. If it isnt in stock, its usually there next day by overnight shipping.

Excellent service, battery anomaly. Battery immediately and cheerfully replaced. I do all of my automotive products here.

Great service every time Ive been in there. The guys really know their stuff and put the extra effort into finding that hard to find part. And if they dont have it they are not afraid to point you in the right direction! It is definitely the store I send folks to when they need good, solid, quality parts.

Had to buy batteries for the diesel. Excellent help and quick service.

Always great service. It was my lucky day. It just happen to be a sale on everything day. I got in on employee discount sale day

Please... easy one! Guys selling car parts. Duh, only way it could be 6 stars is if my man still worked there

Machine shop rocks!

These guys know what they are doing and they know their stuff. They can order most parts from their other stores within a few days if they dont have them in stock. 4 stars because one of the staff asked me where my not-walking-yet childs shoes might be. Do you have them in stock? No? Then mind your dang business. He had a blanket and he was in a strollers. So sorry he managed to kick a leg free.

Visited 9/9/19, (my driver side windshield wiper broke while driving to a hike early that morning) needed a new driver side windshield wiper on my 2007 Honda CRV. The guy that helped was fast, friendly and even installed the wiper blade for me and all I paid was 19.99 for the blade (napa brand) which works better than any of the other ones I have tried. Highly recommend.

Theres a lot of good employees in that store theyre very knowledgeable about what theyre selling.

Charles Arnold was very helpful. All the employees should be as friendly & helpful as him.

Mostly nice people and good parts on hand

Very helpful.

I have been going to this store for all my parts since 2002.These guys dont just say its not in my computer I cant get what you need. They actually open up their books and try to match up parts for you. Great hometown service, knowledgeable staff, and always smiling faces.

Nice folks and will find you the part if they dont have it

I normally dont go to Napa because on several occasions i have not received a part when they said they would, I call the other day and spoke to them for 15 minutes to verify that the part was correct, and they said, we have ur Part in porPortl, it will be here in the morning at 9 when we open I get there to pick it up, and they say oh sorry it wont be here for 2 more days, sorry I didnt pay attention to the order time cut off time to order ur part I give them 1 thumb.

These guys are knowledgeable and helpful. I bought a battery there, and the guy who helped me tested it right off the shelf to make certain he was giving me a good one. They are my go-to parts store in the area now.

The guys here know parts better than anyone else in town. They always take care of me.

I like using Napa over Oreillys but my most recent experience was kind of Lame. First off, I bought three items thinking I actually paid for them. I did not look at my CC to see if the transaction went thru but the next time I went to Napa I was told that they accidentally charged someone else and not me. I verified with my CC account and saw I was never charged. They ended up wanting me to pay full price, no discount for their mistake. I asked if I could return a tool I was suggested to use, which was a waste of time and destroyed my tie rod, but because I had used it and threw away the package, they would not take it back. I would assume (yes I know it is not safe to assume) that Napa would have at least comped me for the hassle by taking back a $8 fork tool but they didnt. I think it was kind of lame on their part and therefore I am giving them a 1 star rating.

My motorcycle had broke down. I went to Napa, looking for replacement bearing for my rear wheel. Chis took the time to research for the correct bearings. He came close, but Napa didnt carry the one I needed.

Great service and has most anything automotive.

Dont EVER buy anything electronic from NAPA!!! They wont return it. They sold me some lame LED bulbs...super dim. ive bought thousands of dollars of stuff from Napa and Ive never returned anything, and they wont even return a product that Im dissatisfied with for 23 bucks??? Why exactly would a company sell electronics but not allow returns on electronics? And why dont they tell you before you buy it that they wont return it? Of course its on your receipt after you buy it...go figure.Lets just say Ill think twice before going back there...a lot of their parts are junk anyway.Funny thing is I was gonna buy an air filter, brake fluid and some power steering fluid after I exchanged the bulbs...nope...no more biz for KRAPA auto parts.

Always friendly service, and willing to help you find what you need.

Great customer service. And awesome employees

Beyond BAD customer service, I called in advance, was told they could MAKE me two spark plug wires for my Generator. Got there they would only sell the bare wire, the guy tried to give me instructions on how to make the ends...cut the ends off, put the connector on, crimp them and then put the boot over it. He forgot the bend the little wire over the cut end so it touches the medal connector. He also failed to say that you need a special spark plug wire tool to crimp them, regular ones crimp them flat. I called back and got some cranky old a--hole who said oh yeah, it can be done with pilers, but the spark plug crimpers make it easy lol Well fuc- you guys, ill NEVER buy a thing from them again, a bunch of uneducated jerks that seem to take joy in screwing their customers over, So ill go to another parts store and make this honest review of these jack asses. So much for good customer service, no wonder there is only one car in their lot when you go past the other o auto parts store a few blocks down, the parking lot is full.

Helpful and friendly as always! I have always been able to count on them over the last 29 years here is Redmond!!

Excellent, Great in stock and quality items.

Prices have increased much more than competitors like Baxter, sad before I retired, we bought all of our parts from Redmond NAPA, no more.

Bought special oil for my engine in my 1932 Ford Roadster, this is the only NAPA auto parts I will shop at 😃

I like this place only shop in town you can tell them what you want without having to give a make and model becuase lets face it there are alot of car and other vehicles that arent going to pull up on a computer Im sure they hate me for making things hard but they definitely have earned my business

Wonderful customer service..

Great knowledge, coupled with fantastic hospitality help us keep our trucks rolling throughout Central Oregon and beyond. Thanks for the know-how NAPA!

Good place terrible new employee, ive delt with the new parts lady named Sharell and she is just rude and lazy to even look up parts .

Great when the counter guy knows what he is talking about!

Stood at the counter while 4 guy were basically wandering about. Finally one guy asked to help me, but had trouble finding me the parts that I had called about just minutes before. He also didnt know how to apply the AAA discount.

Not a single employee had a mask on. There is a sign on the door mandating masks, but apparently that only applies to customers at this location as every customer had a mask on. Not shopping here anymore as this location clearly doesn’t value the health of their customers.

Can you say terrible, cranky customer service? These guys, every one of them, except I havent dealt with one of the guys in there, theyre like government employees, as they seem to have a protected job somehow. Corporate doesnt care and the manager doesnt care.Just went in there today to return some Permatex/RTV sealant, the NAPA brand of it, which should be just as good. I had bought it the day before and it turned out to be a bum tube. Well I discovered this when I went to use it, which is when you need it, well of course my vehicles all torn apart & cant drive it and being that its my only vehicle I had to make it work to get back on the road. Well, I discover that the tube is all dried up at the top and the bottom, there was just this small pocket of good material, so I carefully cut it open to access the good stuff, used it and put my vehicle back together. When I take it back down there and show it to them, clearly indicating the whole tube was one solid piece of dried product, like a piece of rubber inside the tube, I explained the situation and indicated that I wanted a replacement tube, well to my surprise I got a verbal lashing instead.I was told that I had thoroughly mangled it, which I hadnt, I had carefully slit the tube down the side and then across, basically fileting it open to use it. I was told that their vendors like to see the product a little more intact when its defective. I indicated that you could clearly see it was that way from the factory and the clerk even agreed, yet still continued to argue with me. There was just no way to use it and really even see how bad it was without cutting it open. He was very abrupt, very unprofessional and took it very personal. I asked him how I was supposed to return it intact. He basically said when you discovered it, you should have brought it in without cutting the tube open. Oh, I see I said, so I had my vehicle torn apart, opened up the tube and discovered it was a bum tube, stuck with no way to seal my vehicle back up and drive it. I had to make do and use what I could get out of it to get the job done. He finally agreed to exchange it.You cant treat your customers that way, argue with them and tell them your vendors dont like something. Thats not my problem, thats a problem between you and your vendor, you cant take it out on your customer in that manner, thats never acceptable.I informed the clerk of my displeasure with how I was treated and told him that was bad business to treat a customer that way and he frankly didnt care, he just shut me up by talking over me and repeatedly apologizing, very sarcastically and with a highly condescending holier than thou tone. He then thanked me for my advice. UGHH!!!So I got my tube of real Permatex which they exchanged straight across and then I left. He was very unpleasent the remainder of the transaction, as I had some other business to attend to before I could leave.This isnt the only occurence like this there.To name one, I had a sensor a few years back that I had purchased, its a pretty simple sensor, just a thermistor inside a protective packaging that screws into a threaded hole. Well, it was clear the new sensor was bad out of the box from tracking its resistance arc along the various temperatures.So I sent my wife in to get another one. Well, she was told that its impossible to have a sensor go bad, let alone out of the box and refused to exchange it. WAIT!!! WHAT???? If that were the case, you guys wouldnt be in business. Needless to say I was stuck with a sensor that didnt work, so it went in the trash.I called corporate, they didnt care, said it was one of their best stores, couldnt understand that. That sort of attitude and response.The only reason I have even bought what few parts I do here is because I have had to. Be it no one else has them, or the price elsewhere is exhorbitant, etc..If I lived in a bigger city and had more choices, I would never, ever, ever set foot back in this place again!!

Amazing older guy that was extremely helpful

The guys in Redmond are always helpful and can usually figure out what you need even if you arent confident.

Great part selection and prices for a local auto parts store.

They always have the parts I need.and there friendly.

Generally have knowledgeable employees in comparison to oriellys

Super friendly staff but have to wait a week on a hose

Over all I usually find what I need...just dont use a debit card and expect a refund back on the card right away...3days still no money...

Best place in Oregon for car parts and help.

Great customer service and a great selection of parts

Smart counter help. Courteous.

Great service great parts!

Had the car wiper blades I needed and put them on for me

Always friendly and helpful!

This companys emplyees care about their customers...

Im sorry its not my job, were not mechanics.

Found and got what we needed in a timly fashion. Thank you!

Good service and helpful nice people

They always have what I need

Good service and have good selection

Very knowledgeable and helpful staff.

Always good service and inventory

Super nice and helpful.

They know what they are doing

Some of the people not very helpful or friendly at all!

Very helpful and friendly staff

Always get the right part

Always can find the right part

Great customer service

Helpful and fast.

Great parts at a high cost

Very helpful Bruce

Thank God they had are parts

Friendly Helpful staff

Friendly and knowledgeable staff

More expensive but they had it!

Very helpful people

Excellent service