I had all four of my tires replaced recently and one of the tire was losing air (not flat) just after driving few miles. I came to the shop again for a checkup and the guy at front desk said that I don’t have time to check. So I booked an appointment and came later. After waiting for the appointment day, the guy says if the issue is not fixable, then I won’t put the tire back and you have to pay $550 to replace the tire, which is lot more than what I paid originally. Remember this is not even a flat, just some loss of air pressure which can be due to the weather. I have concerns with the original product being used here at first place and also after service support. I will not recommend this shop to anyone who cares for after service and genuine products. I had a Costco quote which was $50 more than this shop to replace the tires but I did a mistake of trying to save $50 and trusted these guys. Guys, if you are looking to replace tire, just go with Costco. You can trust their quality and after service support, but not these guys. Lesson learned!

Really great service! They fit me in really quickly to look at my squeaking breaks, and were very thorough in their explanation which really helped ease my anxiety. They didnt charge anything for looking since no repair was needed.

My experiences:Scheduled an appointment time over the phone. When I showed up at my appointment time I was told that my appointment was scheduled for 2 hours prior and that this was the end time of my appointment.I was told I could come back (brakes were bad, not an option), but they were scheduling a week out or I could stay and they would fit me inTook about 3 hours before they finally called to tell me they had a chance to get to my car. Took another 2 hours for them to get the parts they ordered. My 2 hour appointment ended up taking 6.5 hours.Brakes started squealing not long after.Tried phoning the location several times on different occasions and never got a human to answer or a message.Eventually got a hold of someone to schedule another appointment to check the brakes.Next appointment revealed that the brake pads were faulty and would need to be replaced.

They are open Sunday. Squeezed my car in. Thats awesome.

Very fast service! If you are in a bind and have decent credit you may be able to get some financing on the services needed.

Professional and friendly folks. Always on time, very transparent charges and good service.

I booked an appointment online and then they decided to cancel it once I showed up. Wouldn’t go back there.

I went to this place for inspection prior to buying the car. I dont believe they really inspected the vehicle. I specifically asked Mechainc to print the computer code, he said there were no codes in the vehicle. However, the control engine light appeared the following day on the dashboard of the vehicle. Initially I just believed these people inspection and purchased the vehicle, now Im in trouble to fix the car.They did very bad job car inspection. The certified as the car is in great condition, but still problems are coming after I purchased it from another owner.Avoid this place for car inspection

They seemed very professional, but messed up the fix on my radiator. I had to take it to another Firestone to get fixed again, but at least it was free of charge.

Friendly staff and fast service, I always come here for the oil change. The only not so good thing is one grumpy employee that seems to be in a mad mood every time I go, all of them are nice/friendly except this guys at the front desk with a mad face and not so friendly attitude.

I work at a dealership and my own shop had issues getting my car to go straight. I spoke to Briann who was a total pro and he set my appointment up and I told him when I needed it by and he got it done far earlier than that. I’m super happy with their work and thrilled my car drives straight now. I have aftermarket springs and he assured me they’d get it figured out. I’m definitely going to be a repeat customer and will get some nice summer tires when it warms up from Briann and this store. Also don’t listen to the negative reviews. Being in the auto industry makes you realize how unreasonable some people’s expectations are when it comes to vehicle repairs and cost/time of repairs. I can only speak for myself but can assure you they didn’t upsell me in the slightest and only did what was absolutely needed. Nothing more nothing less. Their cost for an alignment is practically at a loss compared to other stores. Even my own employer charges more for alignment.

Took my van in for a flat repair and leaky radiator. After further diagnosis they also recommended $2800.00 of additional needed services on a vehicle that is barely worth that by KBB standards. Would also agree with other reviews of rims being covered in grease and fingerprints. No attention to detail at all. See attached photo of how my rim was put on. Would not recommend.

Quick and easy.

Never take your vehicle here. They told my girlfriend she had a lifetime alignment initially then after the work was done they charged her for the alignment because they omitted that it only applied at the woodinville firestone. Next they tried to upsell her on new tires when the ones on the car are BRAND NEW with only a few hundred miles. Next they told her she needed a new cabin air filter which I replaced exactly 1 week before. To top it all off they broke off the door handle on her X5 and told her theyll need to charge her 500 dollars to fix their mistake.

Worst customer service I have ever faced. I had an appointment at noon on Fri (1/14/2020) for oil change and tire alignment. I dropped my car at 11:45AM. The person in the front desk said it will take around 2 hours or more like 2 and 1/2 hours at the latest (and they will call me when its ready). I returned back to Firestone at 2PM and I see the car hasnt been even moved from where I have parked. The same person in the front desk then said oh, the wheel alignment things are not ready yet and thats why its taking so long. It will likely take another 3-4 hours. So, effectively for a oil change and wheel alignment check (for which I have a lifetime warranty), they will take 6+ hours. On top of this, the front desk personnel (his name is Justin or Jason, I forgot but hopefully Firestone store manager can figure that out based on the date/time I listed above) didnt even seem apologetic and I felt like they are doing me a favor by changing my car oil.Thankfully there are multiple oil change option in the area. If I go to any Firestone, I will surely avoid the one at Redmond Way which has the poorest customer service I have ever seen and most discourteous front desk personnel. I would have given a 0-star if Google reviews had that option. I have been a Firestone customer for years in California and didnt face this poor customer service anywhere.With all that being said above, not sure if the manager even cares at all going by the negative reviews I see in yelp & Google. I just wish these Firestone employees learn the ethics of doing business in a sane way and treating customers respectfully. Probably its time to switch loyalty to something else now with this rubbish service from Firestone.

Worst experience ever!! Never going to come back here. Only tries to find ways to make you pay more. Finds new problems even if there are none. Wants me to change tires even though they are brand new. If he can’t find something that he can charge for, he’ll find a way.Horrible customer service, extremely rude as well

I took my car in for the free inspection and left with an alignment and having my timing belt adjusted to stop squealing. I felt taken care of, as after the alignment and the timing belt adjustment my little car rides so much better. The staff was helpful, honest and friendly. On a busy Saturday they were nothing but professional and invested into making my experience positive.

I had new rims and tires put on my car today and not only did they get me an awesome deal but they were able to get it done in half the time they originally told me and they look great! I had a very good experience and highly recommend this location :-).

If I could give zero stars I would. They wanted $160 to change my headlight bulb. The bulb itself cost $20 but he said it takes their mechanics over an hour to do. Jiffy lube down the road replaced it for $30 in 10 minutes. Apparently the “mechanics” at Jiffy Lube are far superior to the “mechanics” at this shop.

Ill try and make this short, it was Labor day and we had just gotten a new car from Carvana and as we start driving around enjoying the car and a great Labor day, we found out that the front passenger tire had a hole in it. We thought there was no hope till the next day for sure since you can usually expect places to be closed. Firestone in Redmond was the only one open and we were SO THANKFUL that they were and even more so that they went out of their way to get a new tire on there within 2 hours! These guys are awesome!!

I would give no stars...asked for a full synthetic got a blend. Asked for air filter to be changed...didn’t happen. Ask for the tires to be rotated...didn’t happen. This was the assistant manager mind you.Sticker on the windshield smeared with oil. Passenger seat was reclined all the way back. Techs safety glasses left in my car. Pine needles left in my car...Asked for a call when it was complete... got none. Total failure... manager was on vacation guess thats how things go when Bryan is not there...

I would give 0 stars if I could. Terrible experience! We got in as early as they opened to get our car checked out and have tires rotated, which we were assured would be done by 10. I told them I work at 1 and need the car by 12:30. They took the car, never called us to tell us a estimate or plan, we had to call them. They told us to wait and they would call us back in a moment. We had to call them again 45 minutes later. We drove down in person at 12:45 and our car was still wheel-less, and the insides were out. The manager came out after the front desk guy spent 15 minutes looking for our paperwork. The manager said the mechanic was on his break and said your guess is as good as mine when I asked when he would be back. While I was there the front assured the following 2 customers they were fully booked for the day, but would definitely be able to get their cars done by 6. We got our car back at 2.

I want to thank Redmond fire stone for outstanding customer service today. Kevin was courteous and professional and when I called him, he said they were busy and it would take approximately two hours but they had my car done in under an hour and had me back up and running with no hassles.Thank you Kevin

I hate wasting time to review a bad business, but these guys deserve it. I have been a customer of this place for the last 4 years bringing in our company fleet vehicles for maintenance, repairs and inspections. Even brought in my own person car once. The manager changed about a year ago and the new manager is a real jerk. Brought our company truck in for an inspection and when I picked it up he literally said 3 words to me. I asked if there was anything wrong with the truck (had been driven into a ditch) and he said nope. Okay, whatever hes not a happy guy fine do big deal. Go out to the truck to start it and the battery is dead, wont start... another guy comes out and starts the car with a jumper, I ask him if the battery was tested during the inspection and he said yes and shows me on the paperwork. On the paperwork it says that battery should probably be replaced soon, obviously with this information and the fact it died so quickly, it needs to be replaced soon. Wasnt communicated to me at all. I dont really care if someone doesnt like me or if someone is just cold, but I also think as a customer you should be thoroughly explained to about the product or services you are purchasing. I will not ever go back to this place. They have lost my business forever. I manage 7 vehicles that need heavy maintenance, tires etc. continuously, but will find somewhere else.

If I could give more stars I would! Matt is the guy I have dealt with each time I have gone here (only twice) and he has been outstanding. Gives discounts on parts and services and is very honest about everything. The moral is great and all of the employees seem to get along great as well. I HIGHLY recommend this Firestone because of their speedy, yet quality work!

They are awesome about taking care their customers. Low tire light flashing. Go in and they tell me to drive around back and put air in and checked my tires. I was told to watch my left rear since it was very low. He checked it electronically and said it should be ok but be aware it was the lowest of all 4 tires. No hassle, no long wait and the service man was polite and informative.

A few years back I purchased a lifetime alignment service from Firestone. Every 5,000 miles I brought my car in. Turns out, they never put a wrench on my car. This has been verified by my mechanic, as well as the Toyota dealership. The last time I went to Firestone in Redmond, they tried to sell me $800 in front end parts, claiming my parts were frozen up. Toyota got my alignment done, and told me the parts hadnt been adjusted in years. Firestone took my money, and lied to my face for years. The service manager and the mechanic. If you like wasting money, and buying tires you shouldnt need, shop here. I will be spending my money elsewhere. Shame on you, FIRESTONE ! We expect better.

Matt and Doug at the front desk are great! Larry in the back is amazing. My truck feels great with a new drive shaft. The whole team came together to make this happen in a very timely manner. I will always take my truck here especially with lifetime alignment and break pads.

Super friendly and super fast. My low tire pressure light came on in the middle of my move. Stopped by and was in and out in five minutes at no cost to me. That’s priceless.

Avoid them if you can.My experience with them is really bad even I have been their long time customer (I was lazy to switch to a new shop).I had tire replacement here a few years ago and they are under lifetime warranty. Recently one of the tires was flat and I brought my car to the shop for repair. They said that the warranty is void as I havent done tire alignment, which nobody told me by the time I had the replacement. And they said that I had to replace all of the tires for 600-ish bucks even if they are relatively new < 3 years.Now its time for me to find a new shop.

SCAMS and FRAUDS watch out for the guy his name SCOTTY will tell You this Your Tires cant be fix there are higher chances will blow Basically want You to buy new tires. 😲😲😲

My family and I were nearing the end of our 2000km road trip and we broke down on a Saturday having to get towed to a shop. Firestone was open Sunday so we brought it there. The manager and the technician Jake were awesome managing to have a look and dive into that day as we were stranded in a hotel room until we could get back on the road. I would say our vehicle was more of challenge due to the age and the issue but Jake nailed it after and got us back on the road by the end of the day. We continued on our way home with no issues. Thank you so much for the prompt, professional service!!

Very nice staff, quick and immediate service

On a slammed holiday weekend we took-in a +150k mileage SUV for a few items including a sharp noise while braking. They diagnosed that problem plus others we requested and came-back to us with several alternatives. Doing some cost research their quotes for the work were fair and they went the additional time to explain some of the issues we could postpone. Id have given them 5-star if theyd called back @ the time slot they committed to but overall the work was excellent. Going the extra mile they also showed us a few items we didnt request get fixed and recommendations for the future.

Ive continuously had great experiences with this Firestone shop. While at times it can be very busy, leading to a long wait, its understandable as they often try their best to accommodate as many people as they can. Otherwise they would be turning people away right and left.So, go in with plenty of time to spare and dont be surprised if things take a little longer because you came in at a day and time that theyre packed.Also, Im surprised to see comments about negative demeanor from staff. Ive always had kind and friendly interactions with the staff. Now, I wasnt there when some people said they had bad experiences, but it may come down to the way YOU interact with staff and how YOU treat them. (i.e. being entitled or rude to staff)Onto the main reason Im writing this. A few weeks ago, my car broke down and I had it towed to this shop to be looked at. They finished the inspection and determined that there had been a major fault in the timing chain, which for those who dont know, means the interference engine essentially destroyed itself. The repair work needed would be almost $6K.Unfortunately this far exceeded the cost of vehicle, as well as the funds at my disposal. Therefore, I made the decision to junk the car. Which turned into a process/headache on its own. However, through the entire thing the Manager, Kevin, remained both patient and understanding with me as I worked to get the vehicle out of their lot. I felt awful at how long it took for a place to finally come and pick it up (almost 2-weeks), but Kevin remained understanding as he knew that getting rid of car can be extremely difficult when youre tight on funds.I greatly appreciate the kindness and patience both the shop and Kevin had with me throughout this process. More importantly, I will continue to give my business to this shop for as long as I am in the area.

This place used to be great. I feel like maybe theyve gone thru a change in management.I had an appointment for an oil change and had to wait over 2 hours. They ran out of the oil needed for my vehicle (how does this happen? They knew my vehicle type for over a week)To make matters more insulting, the front desk staff kept calling all customers dear, honey, darling, etc.They need to get their time estimates more accurate, or hire more staff.

I had an appointment to change my tires, but they didnt have my tire in stock (why not? They knew I was coming), so instead of the promised 1.5 hours, it took 5 hours.Apart from that, it was OK.

Took my tire in for a flat repair and was told a 2 month old tire was not able to be repaired. The only tire in stock and in the correct size was $228 making my total $317...outragouesly high. I get out of the shop to look at my fancy new tire and notice my rim is completely covered in tire grease and fingerprints. The lack of attention to detail and care was astonishing. The only reason they were busy this Sunday must be due to the fact they were the only shop within distance open on a Sunday. If you can, avoid this location.

Very friendly people who are very smart about cars. Cannot recommend highly enough. They have fixed tires, solid tires, and generally served as maintenance pros for me for years. An A+ experience everytime.

The sales people are a delight and incredibly helpful!! In particular Keoki is always wearing a smile and good humor . A great business to stop in for regular maintenance and more. Thanks for all your help.

Im just confused really. They were trying to charge me $1200 for two caliper replacements on my rear tires, which Les Schwab offered for half the price. I told them this, yet they refused to budge on their quote. Im giving them 3 stars since they did give me a free brake inspection, but really are up charging customers. I called other brake shops, and the same service was going to cost somewhere between $600 and $900. Their claim was that they only use original manufacturing parts, but this is still ridiculous compared to competitive shops. Would recommend going elsewhere for brake repairs.

Wes took great care getting my truck ready to drive back across the country. Excellent guy and the work provided was superb. Thanks guys!!!

Very friendly staff and very professional. Great price for service and clerk was very receptive to questions and offered sensible advice. Only drawback was that I was that 8 oclock sharp, and it took 40 min for brake inspection (which was fine as they appear to have done a very thorough job) but then another solid 2 hours to replace front pads only despite advising it would take an hour, maybe an hour fifteen. Otherwise, great service station.

Great, honest guys. My girlfriend had been taking her car to a different Firestone and after I became suspicious of the Chevy dealership in Kirkland I decided to stop by here. Had a much, much better experience so now Ill be doing all services here whenever I can avoid the dealership.

I bought the unlimited alignment for my car a few months back. I get the car back and it is pulling slightly to one side, when it was not before. I didnt want to wait again, so I took the car and left.Fast forward a few months and I make an appointment for an alignment at 11AM. I told them I couldnt leave the car because it was my only vehicle and I was coming during my lunch break.1 hour later the vehicle had not moved, they had another 11AM appointment and then took a walk in over me. I have now wasted $200+ dollars and 2 hours of my time and still no correct alignment done. I cannot recommend this place to anyone.

Service and the parts they use have gone way down hill. It will take the entire day to change tires, and 3 hours to do an oil change. There were serious issues with the work they did, and despite taking our car back their for an inspection when it started to have very specific issues, they said their was nothing wrong. We ended up having to get our car fixed at the dealership, and they were able to point out all the glaring issues related to the low quality, poorly installed parts Firestone had used. 10 years ago, I used to get fantastic maintenance work done there, but all the staff changed and now they are only a tire store to me, if even that.

My 2002 Toyota Tundras A/C light was blinking. I brought it in on a Wednesday (6/17) and they fixed it right up for a reasonable price. The following Friday (6/19), the A/C went out again and light began to blink. I called the store to let them know (about an hour before their closing time) and spoke with Ken. He asked if I was available first thing in the morning the next day (Saturday 6/21). Since I was not, they made an appointment that fit MY schedule, not theirs, on the following Monday (6/22). Again, they fixed it right up. That evening, the A/C crapped out yet again. I called after hours and someone still picked up the phone!!! He said he would leave a note and someone would give me a call when they open tomorrow. I got a call from John at 7am the next morning, right when they opened (Tuesday 6/23). John asked me to bring the truck in for a 3rd time and will have it fixed for good.You may be wondering why I would be writing a 5 star review when I had to bring my truck in 3x to get the A/C fixed. The answer is simple. As far as the mechanics knew, they fixed the problem each time I brought in the vehicle. When I left, the A/C light wasnt blinking and air was blowing cold. Second, every time I called, they were more than accommodating to fit me into their schedule. They even offered to pay for a rental car during this experience. On the 3rd and final visit to get the A/C fixed, they were very communicative in that they were going to make the repair and take the truck on multiple test drives with resting breaks in between to make sure it works once and for all. Upon pick-up, I spoke with Matt who offered a free oil change for the troubles. At 9:30am on Wednesday (6/24), John called again just to check and see if the A/C was performing up to par.I know this is a long review and I rarely read reviews of this length, but I needed to share this story. Their communication, determination, transparency, and customer service was above and beyond most other auto shops. Every employee I worked with at the front counter was very friendly and professional. Thank you, Ken, John, Matt and the Firestone Complete Auto Care Crew!

Best Firestone ever!!!MANAGEMENT BY FAR THE BEST! NEW MANAGER TOOK OVER AND WHAT A DIFFERENCE IN ATTITUDE AND CUSTOMER ATTENTION.

I had a horrible experience at this location. I had a tire rotation appointment at 4 p.m. They made me wait for 2 hours and then told me at 6 p.m. that rotation is not possible today. On top of that, there was a shouting match going on between the manager and the employees. They had absolutely no shame in keeping a customer waiting for 2 hours and then not even apologizing for the time wasted. I never saw such unprofessional bunch ever before. I seriously wonder how they were hired in the first place. Dont waste your time and get your work done some where else!!!

I have had issues with the Issaquah firestone and the Bellevue firestone dealing with customer service and not doing what I asked to have done. This firestone has great customer service and did what I asked to have done. They were very efficient.

I love this Firestone. Is the most honest one and with an amazing costumer service. Sherman is the guy I always deal with and he is awesome. Casey, is the mechanic that works with my Bmws and he is the coolest!

Get my lifetime alignment done here no problems.

Store manager is extremely nice and easy to work with. I came to him with a complaint and he went above and beyond making it right. Look forward to going thru him again when the time comes for my other rigs needing tires.

I ran in to a giant nail on Saturday night. Luckily this place open Sunday. I need a new tire but I have warrantee at the discount tire. This guy change the spare tire for me for free so I can go get it fix on Monday at the other place. They are so nice. Now I am hook!

They dont even check service records of the servicing done at their own store before providing the same expensive service recommendation. In my case, they recommended $7000 worth of service for a 15 year old sedan. Totally unreliable.

The staff is really helpful and automatically get you all the discounts possible. The service was quick and done nicely

Not only do they do an amazing job compared to other places, but they also keep prices lower compared to other places. It can be difficult to get an appointment if you dont plan in advance, but its worth it to save money and be taken care of so well.

Nice guys, quickly fixed a tricky RV tire inflation issue that had AAA stumped.

Just called Firestone in Redmond this morning and they said to run my vehicle in to have something checked. I walk into the store and they tell me its $10 to have it checked. They never mentioned a charge on the phone.

Staff are hospitable but had to return to them for the 2nd time as they had done the job well the first time .

Charged me almost $900 for a break repair, which was inflated, but also continuously tried to upsell me upwards $1200 when I told them I didnt have the money. Wanted to charge me over $40 per wiper replacement.

BAD EXPERIENCE, I have been using Firestone for almost last 3yrs for oil change and I thought I will tow my car to their workshop and I did. Once the car towed their I have been given a repair charges of $1300 and where as Sears was able to quote me $350. I had tow my car again to Sears and they sticked with their number and they are cheaper as well. Please check before you tow your car to their workshop. their prices are high.

Made 2 separate appointments for a LOF, was told they were swamped due to 2 mechanics calling in sick. Had to leave my car, could not return in an hour or 2 to be next in line. No guarantee when they could get to it? Cant recommend Redmond Fireatone, even if u make an appointment.

Months back when I came to the store, -- there was this one guy at the front that was incredible, and gave great customer service. -- Unfortunately it has changed completely, and now it is completely opposite. Now, the people at the front counter just give off a really bad demeanor. I waited 2 hours for my car to be repaired -- which I didnt mind, -- but the thing that did bother how unprofessional they acted while on the job. I over heard them multiple times insulting past customers, or cracking up completely inappropriate racist or sexist jokes. -- I also saw many of the mechanics in the back standing around and literally doing nothing for long amounts of time.

Go anywhere else!! Very disappointed! I dropped my truck off Sunday morning and was promised it would be ready the next morning. Here it is Wednesday and they told me they dont have the parts still so I have to call off work tomorrow ( I live 10 hours away) and I have a feeling it still wont be done tomorrow. The manager even stated that the place fell apart in the last 4 days and only offered 100 off of my 1,600 total. They say theyll call and give updates but usually I have to call them just to hear anything and thats IF they awnser the phone.

Got here 5 mins before they closed and they were more than happy to help out. Not just some two faced place. Would recomend to anyone who needs that quick fix

Twice in a row Ive made an appointment to get my oil changed while I wait, and upon arrival been asked to leave the car or reschedule because theyre short-handed. No apology, no offer to give me a discount etc... Moved my schedule around that morning to get my oil-changed and got screwed AGAIN. One ounce of customer service could have remedied the situation but the employee was clueless and didnt care.Heres an idea: If you know youre short-handed and cant complete scheduled work, CALL AND LET ME KNOW instead of waiting for me to get there.And BTW, the other reviewer who said make sure you get an appt confirmation, I did and it still happened...

Been going to this store for oil change and minor repair for the last few years. Last Saturday, my 2000 Tacoma blew the head gasket. These guys gave me an estimate of around $1500 which is pretty close to the market rate (outside of dealerships) and told me the truck will be finished by Friday.Got a call on Tuesday with a new estimate of $3600. John told me the previous estimate left out the 10 head bolts, at $110 each. Needless to say, I stopped work on it. I talked to them a couple more times to give them a chance to get their story straight but nothing changed. The whole experience was very shady.Took it to another shop nearby and had it fixed for $1500. Buyer be aware.

Tried to upsell me on $2000+ in recommended fixes on a 2001 car thats probably worth $4000 in total at best. Then took so long to put the car back together after a diagnostic and didnt even bother to tell me they decided to close up shop early, not alerting me my car was ready for pickup and making me have to uber there the next morning to pick it up. Never using them again.

Horrible, broke my oil cap and made a huge mess leaking everywhere. Now I have to go somewhere else and repay the price to fix that problem. Lied to me trying to sell me a new blower motor for $600 even though there was only some leaves stuck inside the old one, took 20 to clean it up.

Took car in for a simple repair, but it ended up needing to be re-done multiple times before the issue was eventually fixed. Could tell car was handled rough during the repairs (Key clip snapped off, emblem on front of car out of place due to slamming of hood).Overall, 2 weeks in the shop with no apology or compensation for the loss of time; would not recommend for anything besides tires.

Dissatisfied customer! We took our vehicle to this Firestone for a diagnosis test $99. Instead of calling us with an estimate, the manager went ahead doing the repair and charged us an enormous bill.

Just picked up my Toyota MH yesterday @ noon and everything came out perfect. Kevin their new Service Manager fit me in, even though I didnt have an appointment. Kevin contacted his Store Manager and also, got me $10 off each tire, which was unexpected. They also had time to do my Lifetime Alignment recheck and perform a Coupon Oil Change. This isnt the first time, Firestone in Redmond has fit me in, last week, I called the Bellevue Store on Saturday looking for an Oil Change, but they were booked until Monday. The young lady, Carolyn I believe fit me in right away and I was done within the Hour. They have a whole new Crew in the Front. New Store Manager whos doing a great job and the new Tire Salesman, Sherman from Spokane is also excellent. If you need Car Repairs and/or Tires, you should give this new crew a chance, youll be pleased.

To start off, the hours for an alignment are awful for anyone with a job. To have the last appointment available at 3:30pm because your tech leaves at 4pm when you’re open until 7pm is crazy. My appointment was at the Redmond location prior to leaving on a road trip. I showed up 15 minutes prior to my appointment (leaving work early) only to be told the machine is acting up, so they can’t do it today. This already seemed fishy since they offered an appointment first thing tomorrow morning. Agitated due to the lack of notice and communication; I overheard the manager tell an employee they let the tech go home early, not that the machine was broken. I understand we all have lives outside of work and things come up. However, as a manager you should know how to perform all tasks asked of your subordinates in case of a situation like this arises. Finally, don’t lie to a customers face and let them overhear a conversation forcasting your lie.

Theyre Open! They were great, very fast and friendly! They might have a repeat customer

Good car check

Have great selection. They used to have more discounts and deals before.

Bought 4 tires and alignment. Did a good job

Looked after me well, very friendly. Was surprised when picking up the car they didnt include labour costs when they spoke to me on the phone about how much it would cost...

They always take care of me. Honest, and reasonable. :)

Went in for a minor repair. They charged twice as much as the other repair place, but LeSchwab was closed on Sunday, my own fault.I was told about an hour to fix, 3.5 hours later they called to report ALL of my engine mounts were broken, my shocks were leaking horribly and ALL needed to be replaced, and other URGENT repairs of almost $5000.I paid for the minor repair and took the car for 2nd and third opinion. 1 engine mount needed work, there was nothing wrong with the shocks, and all work needed was done for less than 700 dollars.Very dissatisfied, will not be back or recommend.

I made an appointment to get snow tires installed. When I got there no tires no appointment. They claimed the apt was with another location. When I redialed the number from my call history it was this one. Tried to reschedule but price was suddenly $180 more. Very unprofessional.

Every time i bring my car in here a new thing breaks the next day. They say they didnt touch anything near that area but its too frequent and im tired of spending half the value of my car every time i go in for an oil change. Never giving them my money again.

The last two times I have been here they didnt tighten the lug nuts on both front wheels of my car. Thats ten lug nuts, two times in a row. 50% is a fail so I rate one star only cause I cant rate less. Im actually missing a lug nut now. Were talking less than finger tight. This could lead to very dangerous consequences if a wheel were to fall off while driving on the freeway.

They are bad aggressive sales people. They will take your car all day. Call you10 times 2 hours before closing to tell you they havent worked on your car and try to pressure you into fixing a whole bunch of other random urgent problems at a rediculous price..... they deserve 0 stars.

I got good deal for new tires package

Wont ever use fire stone. Cheap low quality tire. I had a nail in my tire and they did not want to fix it though it was under warranty by saying it did not enough thread

Great help and the best service

The Champion HR tires I bought for my Prius are delivering horrible mileage. The rolling resistance must be incredibly high on these. I certainly hope they deliver better snow and rain traction.I came in with a tire quote and an appointment. Service was somewhat slow and my online quote somehow ballooned over $100 with un-asked-for add-ons. As it was, Firestone charged an additional $7 per tire over the quote because I have pressure-sensing tire system on my car. In addition, I received the usual admonition for not getting an alignment. What is it with Firestone and their fixation on alignments as an automotive maintenance cure-all?To top it off, when I inquired about tire pressure, I was told I was nuts for expressing surprise that the tires I bought (which replaced tires with max pressure set to 44 PSI) had a max pressure of 35 PSI, which, according to them, is pretty standard. Guess what? When I got home, I checked the sidewalls of my new tires: max pressure...44 PSI. And they had set them to 33-35 PSI, way below where they should have been. So obviously, no one is even looking at what the product recommendations are, WHICH IS WRITTEN RIGHT ON THE PRODUCT THEY ARE INSTALLING.Eh, I wont be back...

Service was slow and communication was missing. I had to ask questions to know what was going on which is causing the delay.

Got me in quick and friendly staff! (Especially Keoki)

Took care of my tire issues no problem. They stayed late to get it done.

Good service! The flat tire was fixed in 45min.

Im a little byess though, since I work here as a tech.

Dropped my car off here for a regular service (basic oil change and inspection), booked it in for 2 pm and went out into town, about an hour later I receive a call telling me that the rear brake calipers and pads need replacing and that they need to import parts, total cost: $2,500 (this is a 2011 Audi S5). In shock I immediately called Audi Seattle and was relieved to hear that the total cost would be no more than $800. After the initial bad start I went to pick the car up, after arriving at 4:45 the car had the bonnet up and no tires on it. I said Id wait in the parking lot and sat observing the workshop guys sitting around chatting and joking around without a care in the world, so I thought OK, Ill leave and do some shopping then come back. I returned around 5:20 and the tires were back on, however this time the workshop staff were unable to figure out how to get the oil level reading (to be fair, this may have been a fault with the Audi oil check system in the absence of a dip stick). Again, while this one workshop guy was trying to figure out what was going on the rest of the crew sat around having banter while 4-5 people sat patiently in the waiting area for their cars to get home. I came to Firestone because as a main brand chain I thought I might be getting reliable quality and excellent customer service, but instead I was literally appalled by the lackluster attitude, after seeing the culture there on the drive home I was literally pumping the brakes and checking the steering to make sure they hadnt forgotten something safety critical. This may have been a one off, but, not a great sign.

Very poor at answering phones...no point in even calling.

Untrustworthy! Claimed my tire was rotated, and I asked twice, it wasn’t done!!! It could be a mistake, but not responsible enough to do a double check.

Slow leak in my tire...it was replaced under the Road Hazard Warranty.....Sherman did an outstanding job...Thank you didnt have to worry about it on my return to..Spokane, WA.

They reject to check battery even though theyre not busy at all. Dont use this shop.

Nice friendly staff. expensive though